Always had amazingly good experience at Audi of Hampton. Sales staff is great. And also service department is on top of their game. They know what true customer service is. Ray is super nice and always helpful. Thank you guys for whatever u do to keep all Audi customers happy n satisfied with their Vehicles need.

Matt Weber at Audi Hampton is the best brand specialist and representative I have met to date. Would highly recommend if you are looking for an Audi, contact Matt and pay him a visit. Even though we didn’t buy from him as we chose to keep our car, I will recommend him to anyone shopping for an Audi. He is a brand expert, enthusiastic car fan, and most importantly really listens and does everything he can to make the clients experience first class. Our experience was fantastic and Matt went out of his way to answer any questions we had about the vehicle.

Ty and his team were lifesavers for me last week! I woke up to a flat tire on the day that I was supposed to start a new job. I took my A3 straight to Service at Audi Hampton as soon as they opened, explained the situation to Ty, and he had me out with a repaired tire within 30 minutes. Absolutely phenomenal! Thank you, Ty, for always going above and beyond! He always has a smile on his face and is always a pleasure to work with.

Ray Durham my Service Consultant is the reason I keep bringing my 2015 Audi A8L back to Audi Hampton. Ray makes you feel like your vehicle is the only vehicle he has to service. Hes polite, professional and knowledgeable about the Audi brand.But it doesnt stop there, a good Service Consultant must have a good team working with them. Since I started taking my vehicle to Audi Hampton, 3 years ago Ive also had the pleasure of meeting the other Service Consultants who work beside Ray. This primarily occurs when Ray is not in on the date of service or he may be out to lunch when I come to get my vehicle after service is complete. They all have the same professional attitude. Whether Ray is there when I come or not he still follows up with me to see if everything was done to my satisfaction.The other part; a very important part of the team are the technicians who actually service the vehicles. I have the utmost confidence the technicians at Audi Hampton are among the most reliable anywhere.As a business professional myself, I know at times there are customers that have unrealistic expectations some people are just critical to a fault. If the smallest thing doesnt go the way they feel it should. They are not happy. Its like the Broken Cell Phone Syndrome. As long as their phone / vehicle is not available to them they are not happy, from the time its dropped off to the time they come to pick it up.There are people who get very angry when their vehicle is not ready when promised or it may require additional work due to an unforseen problem. They are never satisfied.Ray and the team of Consultants at Audi Hampton are equipped to handle these problem customers with the same grace and professionalism as they do with customers who have realistic views when their vehicle is being serviced.I will not take my vehicle anywhere else to have it serviced. Audi Hamptons Service Center gets a 5-Star rating from me.

Listen, if youre thinking about getting an Audi, DO IT! But before you settle for any bored and over-worked car salesman, visit Matt Weber and let him take you on a tour of the stock! He is kind, knowledgeable, entertaining and just a pleasure to work with. He listened to what I was concerned about and what my wants/needs were in a new vehicle. He spent several hours with my husband and I and never acted put out or annoyed no matter how many times I asked the same questions. He showed me all the cars I wanted to see and all the different features each one had over the other. In the end, he delivered to me the most beautiful car and I am beyond happy with my purchase. 10 out of 10 would recommend!

Bought a second hand car at Tysinger. They are super nice when you are buying the car, but as soon as you pay you get the boot and you are on you own. Together with the car, they sold me a warranty for the paint, and explained that it would cover any issue for 5 years. The paint peeled off on the hood after just three years, and it turns out the warranty does not cover it!

I live 800 miles away from Audi Hampton so, needless to say, I had my reservations. However, those guys did not disappoint! After working with me to get the price closer to where I needed it, Derrick sent all requested pics and promptly addressed all of my questions and concerns. Upon sealing the deal they put the car on hold for me until I could come get it a week later. Derrick picked us up at the airport in Newport News and took us straight to the dealer where we finalized the paperwork and met my new favorite finance guy, Sammy, to get the deal done. These guys were great from the start and the car was exactly as described. I would not hesitate to deal with them again!

I’ve purchased high end vehicles from dealerships from Florida to Virginia. I have never experienced the level of customer service and dedication of the personnel, as I have at Tysinger Audi. I often boast about their valet service and my service advisor Ray D. 5 star service every visit, without fail. Thank you to the Tysingers and staff for doing it right!

Another great experience at Audi Hampton. Derrick Nichols was phenomenal as my salesman. Thanks for everything and I love the new car!!

I love this car... Tim was off today but took time to greet us and give a few pointers.

Bought a car from here and got a great deal. My sales agent joe durham was great,friendly and made it a seamless transaction along with his manager Jp Mancini,I will continue to purchase my vehicles from here and recommend my family and freinds

I recently purchased a 2018 Toyota Tacoma from this dealership and I’d say I got a great deal! I’ve had the vehicle for about 3 months now and it’s been perfect! The team at Audi Hampton were all incredible and made the process so easy for me. Derrick Nichols was the team member that assisted me through the process. He was very clear with everything and had a professionalism about him that made me feel good about my purchase. I’d recommend him if you go check out a vehicle!

1st class experience all the way around. Big thank you to Kim and Ray!!

Brent is the guy to see! Incredible customer service, communication, and patience. He worked with me over a period of months to help me find the right car for my wants and needs. The whole team, including the general manager and finance manager, did a wonderful job from start to finish.

Ron is certainly the man to see! I enjoyed my entire process as a result of his professionalism and patience. After talking him through what I was looking for, he took the time needed to help find the right car for me.

Beautiful used cars!!

Derrick was an incredibly professional, knowledgeable and friendly sales person. He went above and beyond to get us in a vehicle we loved even after hitting a few snags along the way. His hard work and passion for his position was evident in the time he committed to hand delivering a personal thank you to us several days after the sale was final. The entire Audi team was patient, friendly and has the customers at the center of every move they make.

Great experience at Audi Hampton. Derrick kept us informed throughout the process as the color we wanted was not readily available. Essentially a no pressure experience. Looking forward to maintaining a great relationship going forward.

I am so proud to be able to write this review about Audi of Hampton. So Derrick was my salesman and let me tell you how amazing he is. He was extremely patient with me and answered all of my questions. He is new to sales but not new to the car business. He was kind and sympathetic to all of my fears and anxiety during the entire process. He gave me his full attention and slowly removed any reservations that I had. I must have spent a total of 12 hours over 4 days asking question after question and shaking my head no....Lol and not one time did he seem frustrated. He shared his personal car buying story with me and this really put me at ease. If you want an excellent car buying or leasing experience and become a part of the Audi family.....go see the greatest, in my opinion, salesman of all - Derrick. You will not regret it! Shout out to Blake and Sammy who were also very helpful with explaining the Financing and numbers. By the way, I am loving my new Audi :).

Best car buying experience.

Recently purchased a 2019 RS5 . Katherine Owen was very knowledgeable and attentive to what we were looking for. Very happy with our purchase. We would definitely recommend purchasing here.

So professional and quick. Love the family environment. You genuinely join a family when you start bringing your vehicle in for service or purchase a new one. Would not go anywhere else.

Derrick was very attentive, polite, and will go the extra mile to help get exactly what you need. Even helping afterwards with the any questions. I recommend him for a smooth and successful car buying experience. Will definitely suggest him to friends and family.

Ray from Audi service is absolutely exceptional. Hes a true professional and very upfront with everything going on with my car. He takes care of my vehicle and the particulars very meticulously. The service department does an awesome job keeping my vehicle clean and everyone here is very professional thanks guys.

I love the level of professionalism. They treat you top notch. They will text message you to keep in touch while they have your vehicle. They will text when complete. I am on the red team.

Traded in my 2019 Audi A4 for a 2019 Audi Q7. Derrick made the process super easy and fast. Loving the new Audi and will be a customer for life. Thanks Derrick! - Alvin

Great service and attention to detail.

10 stars for my guy Derrick. Go see him if you’re looking for a good deal on a vehicle. He made the process smooth and easy

Be prepared to spend your entire day there. I took my car in for the State Inspection with a scheduled appointment time. My car set out front for over 40 minutes before they even took it back to be worked on. Then it set in the garage area for a few more hours. The two times before that, I waited almost 3 hours for a scheduled oil change. The people are nice but in todays world, I dont know anyone that can spend 3 hours waiting on an oil change and/or State Inspection. Going forward will make the long drive to Charlotte since Audi, Virginia Beach location is a joke.

First off this is my third time visiting this dealership. I did not purchase my vehicle from here, but I do my vehicle for service do to the fact Audi has these factor indicators that makes u have to bring your vehicle back. The advisors are amazing all of them they go above and beyond keep u informed during the process. Ray is my service advisor by the way.The Audi service departments is HORRIBLE I must say be prepared to spend half of your day here. The advisor can not provide expectational service like they do cause there is no team work in that service department not sure what kinda system they have or what’s going on back there but it’s not good. First time I visited the Audi dealership was to put air in my tires the advisor took car of that for me pulled my car in the bay checked and reset the tire pressure. Second time I brung my car in for certain mile service my service indicator light was on and also received a complete used vehicle inspection and a complementary wash. My appointment was at 8:40am I left almost a lil before noon that visit was ok. Third time I visited Audi was in July I was in my For oil change service and my certain my service and what ever else they do when u reach Audi recommended mileage and I had two tires repaired and a minor part replaced also a complementary wash. My appointment was at 8:40am remind you I left at almost 2:30pm for this type of service ridiculous this day I spend almost $400 on my car. I received my car back it was not washed but I was told around 12ish oh we can see you car in the camera it’s you next in line for a wash. Got my car back did not happen. The old sticker from my last oil change was still in the window I did not have a new one. I did contact the Manager to express to him I felt about my service that I did receive from Audi’s service department from a customer that is paying top dollars from a foreign dealership. I’m not sure what’s happening in the service department but I hope this review reach the proper manager to insure that the times are prompt and customer are not waiting hours for service like this also vehicle are rechecked over throughly before sending them back to customers.

Friendly and honest staff. I have never left there feeling like I have been taken advantage of at all. Which I cannot say the same about for every place Ive taken my automobiles to be serviced.

Excellent customer service all the way around. I purchased my Hyundai Accent with a prepaid service plan. No regrets whatsoever! Professional, fast, and very courteous. Waiting lounge was clean and very comfortable. My vehicle was ready 1 hour before expected! Love this place!

A great buying experience. The product specialist after the sale was amazing. The Audi Brand Specialist took his time introducing the features and benefits to my wife, he even purchased her a license plate bracket that she wanted. The Sales Manager really makes things happen there. It seems that he was with us from start to finish. If youre in the Hampton Roads area, do not waste your time with the other Audi location. This place is 1st class. The attention to detail and care is evident just viewing the property.

I bought an Audi from them. The sales department was awesome. There was a hiccup with an oversight with a recall, but other than that, they worked around it and gave me a loaner until my car was ready. The issue I have with this company, is solely with their service department. P.S. DO NOT purchase the diamond care package. Their service department is garbage, and will not do a solid job on the ceramic coating. They coated over mud, and tried saying that would be okay.I have recently attempted to call 4 different times now, and leave messages with 2 different service department agents to attempt to schedule an oil change with them. They have refused to call me back on all four occasions. So apparently, they do not want my business.Long story short, they have my praise with the vehicle purchase, but I can not speak highly for the business, solely due to their absolute atrocious service department. So I will take my business to Richmond, or VA beach Audi Dealerships.

Were thinking about replacing a car, and have never looked at an Audi before. We made an appointment with Chase Holder. Upon our arrival, he already had 2 of the models we were interested in pulled up and cooling off. He asked us questions, and answered our questions. We did a test drive. Chase was very knowledgeable and personable.

I’m honestly so disgusted and disappointed by the service I’ve received for Audi. I purchased a Q5 in 2014. The vehicle has had all of its service completed at the Audi dealership. I went in for my state inspection in November. They rejected by vehicle and state it had a fuel pump issue. Well I was taken by surprise with only 32,000 miles. Since I always get an extended warranty, I was ready to get it fixed. I was told I didn’t have a warranty. Now I know what I asked for, but after speaking to Jeff the service manager ( who was absolutely no help ) I than spoke with Blake the GM. Blake made me so upset I started to cry. He basically said he knows what I signed. Funny thing is Jeff told me that I didn’t have a warranty but I did have dent and ding protection. Which when I called in 2014 after getting a ding from someone hitting my car they told me I didn’t have. So in order to pass inspection; which I no other service department agrees is checked during inspection, I replaced my fuel pump. Now my check engine light is on and I was told that the reason for the gas smell is from a blown gasket. So basically you want to keep charging me bc you didn’t get it right the first time? I asked to speak with someone above Blake at this point and they refuse to have someone call me. Honestly I wanted to trade my vehicle in this year and get a new one. I told Blake that when I spoke to him in November and his reply “ we don’t do special treatment to keep customers” WOW maybe this is something that you should tell people when they purchase from you. I didn’t want anything special but I didn’t want to be made to seem like I was lying, when I stated I asked for a extended warranty. He also told me that the fuel pump is not something that they check during state inspections. Seems like they just want to make money off people and don’t care about customer service.

I brought my 16 Q3 to service at Audi Hampton a few times now and have been helped by Ray and Jeff. I have always been pleased with the service and the way they treat their customers. I recently brought my car thinking I will have to replace my car battery and expecting to have to pay out of pocket. Jeff told me that this should not be the case and that any issues for this are covered under factory warranty. I would definitely recommend this Audi dealership.

Ray and the Service Manager were very helpful and professional. Ray provided great customer service and was very courteous. The Service Manager also went above and beyond to help me. I will now be a loyal client and highly recommend them. Thank you for your awesome service.

Had a car problem and a battle with insurance and they held my car for two whole months with no extra charge and were as nice as can be. I worked at dealerships before and this place is special. They accommodate you. Ray Durham might be the nicest guy in all of Hampton Roads.

Always a great experience! Whether it’s a scheduled appointment or an emergency situation, they are always fast and efficient with my vehicles needs and I really appreciate everyone who works there. They make you feel like family !

My experience at Tysinger, Hampton was OUTSTANDING!! The staff was polite and professional. I felt my business was valued and appreciated. My service technician, Ray Durham ensured I understand the services that would be performed on my vehicle as well as the cost. He notified me of any price changes before the work was performed and also when my vehicle was ready. The cost of the services were reasonable and the process of getting a loaner vehicle was extremely easy. I am a repeat customer :-)

My experience having my S5 serviced at Audi Hampton was excellent. The appointment scheduler correctly described on the ticket the work I needed and the special pricing arrangement I had worked out with the parts dept., so when I brought the car in, I didn’t have to spend a lot of time re-explaining everything to the service writer and worry that they were changing things up on me. The service writer, Ray, took the time to go over the estimated cost of each item to make sure we were in agreement. They had my car ready to go the next morning when I asked for it to be ready, and the whole process was good. Nice to go for service and not get blindsided!

Ray at Tysinger Audi provided excellent customer service. He was very patient, took the time to listen to my concerns and communicated very well with me. I greatly appreciate him taking the time and offering exceptional service.

Great service advisor - Jeff B. - provided first rate service. He was able to service my car during a fully booked day. Excellent customer service!

The best car dealership I have had the pleasure of using for my cars servicing and maintenance. Their customer service is extraordinary; they go above and beyond. They care about their customers and are extremely detail oriented. I will definitely be back!

I ONLY go to Audi Hampton for all of my car needs. Ray is a really patient guy and nice! They are all professional; even down to the maintenance guys! Their facility is nice and they dont mind if you wait and grab a snack or watch TV while youre there!

As always, Audi Hampton provided an excellent service. Made the appointment two days prior and Jeff in the service department had a loaner vehicle waiting for me. The service was done on time and the car was washed and vacuumed prior to delivery. Excellent service. Thank you.

I love the courtesy and professional at Audi Hampton! I live in Virginia Beach but chose to drive to Hampton to purchase my vehicle and continue to receive service there due to the excellent customer service. I believe they are the best Audi dealership and service center in Hampton Roads!

Chase and JP are the bestI got a chance to deal with Chase a year ago and his service was superb. I am in a business that involves building relationships with people and cultivating it and in my experience with Chase, I really appreciated the care and respect he gave me. Being a great salesperson is an art and people shouldnt feel like they are given a cheesy sales approach. They should feel connected to the product, brand, and person they are dealing with and Chase accomplished all of that with me. Overall the entire Tysinger Audi crew made my wife and I feel like friends/family coming to visit the dealer rather than a customer coming in for a service.I worked with Chase and JP on a vehicle deal a year ago and it was a pleasure. These guys know what theyre doing and also showed me respect as a customer. They knew I was the type that did my research and figured out my numbers ahead of time and gave me the straight forward approach. Ive dealt with other dealers before that showed me very little respect for my preparation coming into the dealer and therefore made me not want to do business with them.After a couple of visits, I felt more like a friend/family member coming back in. Throughout the last year, I have gotten great service every time I needed to come in. I would want to work with these guys any time when it comes to this business.

My car is riding great service was amazing. They worked with me on price kept me updated and even stayed late so I could pickup my car after work. My car was washed and came back looking and feeling new 5 stars

Our battery died while on a road trip. The service staff got us back on the road in short order. Everyone was friendly and professional. Very satisfied!

If you ever need Audi service, go to Tysinger Audi in Hampton. They give very courteous and thorough service. Ray Durham and his team are the absolute best! They really roll out the red carpet. It’s about how we are treated and the thorough service we receive. We drive over 2 hours each way every time our A7 is serviced. It is so worth it!

As always, Ray and Jeff provided 5 star service. I know Im in good hands and the utmost care is taken when Im there. Highly recommend!

I had them install a hitch on my Q5, very detailed process. I am satisfied. It took them longer than expected, but they gave me a fine loaner and took the time to get it right. Very pleased.

My wife and I went to the dealership primarily to test drive a few SUVs and see if they would fit what we were looking for in one. After driving one that I was primarily interested in with low miles for a nice price, we decided that there wasnt going to be much else out there with the same space in the price range we wanted to be in. We crunched a few numbers and decided to go with the 2015 Q7 S-line and are very happy with it. Tim was a great salesman and Mike in the office was very helpful as well. 100% satisfied with our purchase.

Great experience in buying a new Audi A4. Made a special order from the factory. Treylan, the sales rep, kept me abreast of the long processes.When the time came to take delivery of the vehicle he made sure everything was in order. Blake gave us a great deal.I would recommend Audi Hampton to anyone looking to purchase an automobile,

Great experience and service as usual. Amazing customer service! They know how to treat their customers. Keep up the great work Audi Hampton.

I highly recommend the Audi valet service. My car is picked up on schedule and delivered back to me with all requested service completed as promised. Keep up the good work!

Great dealership! The listened to my needs and I purchased an amazing SUV at a fair price. Very easy to work with.

Leon was very professional and courteous. Mike, Drew and Blake were very kind and attentive, outstanding service. Love my new Audi!!!

Whenever I visit Tysinger for service, the people are always courteous and very helpful. I feel confident and at ease knowing Im getting the best service. They are very knowledgeable and addresses any concerns that I may have. A+ service always...

Marcus was my sales agent. He was delightful to work with from the beginning. I had a car in mind that had to be ordered, and he made the process simple for me. Everybody at the Tysinger Audi dealership was on their game for customer service.

Great experience - exceeded my expectations for a service dealer. I’m new to Audi and didn’t know what to expect - the team was friendly, attentive and went over and above to make sure I was happy.

Joe, my service advisor, is very kind and listens carefully to my concerns and takes great care of me even if Im not having service done! He is awesome!

Total experience was outstanding. Courteous and knowledgeable Service Manager. I have confidence that my Audi is being serviced correctly.

We had a slight misunderstanding but the people at the dealership, and honestly it was me who was being slightly unreasonable due to my lack of understanding of how dealerships work, but even though it was me who was being a bit of a knuckle head they were very understanding and they made sure everything was great for me. Great people, great service, and I’ll be back before the end of October to do business again.

My Audi service team and service manager are great. Im always taken care of.

My Audi was the fourth car I bought from Tysinger and each experience keeps improving on the other. The service is always top notch and trustworthy. I feel like every deal is honest and the staff is professional and straight forward. I will continue to buy vehicles from them for years to come.

It was a great car buying experience all around. If you looking for a car be sure to make an appointment with Tim. He was the best.

Very helpful and caring. Not the get over on you type of employees. Also did a wonderful job with cleaning car!

Good service but I wish they had a loaner car so that I was not sitting there for over an hour. This kind of facility should Always have loaners cars. This is Audi. For my first experience I expected more.

I made an appointment to have the oil changed in my wifes car and was told it would cost $115. No problem.....when I arrived on the day of service I was asked if I just wanted the oil changed or the 55k mile service. I asked what does it include? Oil/filter cabin filter and 27 point (inspections) --NO THANKS Ill keep my money. He then told me it would be $184 to change the oil...... I replied on a 4 cylinder (I also own an A8) and thats what I usually pay to have it serviced and it holds ( 9 quarts and my wifes car only takes 4-5 quarts). He then says oh I can do it for $117. When I questioned how the price went from $184 to $117 so quickly he said we have to sets of pricing (oh really) yes one for returning customers and one for new customers??????? So does their car take less oil than mine ??? And once I agree to the ($184 new customer) price whats in place to make them ever give me the ($117 returning customer) price as Audi usually only requires and oil change once a year or every 10k???

The Audi Tysinger Family is the best. I trust them to get the job done right. Ray is fantastic. He kept me updated through text messages, emails, and phone calls.

Professional, courteous, fast and easy service! They even ordered and paid for an Uber so I could go grab some lunch! Awesome service! These guys know what good customer service is!

The sales manager pushed me away! Did the credit pull and ready to buy a Q3 but they have no stock after the procedure was done. Tried to ask for inventory next day and brought in my 2003 BMW X5 4.4L to trade. Told them that I want to finish the deal. The sales manager told me $300 and said he doesnt really care about the trade because my car got some issues and just handed me a key for a car I asked and pointed to somewhere said the blue one out there. I cant judge the service because I may look like so poor to buy a luxury car. I just sold my car for $1000 and got an Infinity Q50 instead. I went to Audi because of the good service reviews. I think I was wrong. The 2nd star is only for the person who was working in the parking area. He was trying hard to help me at least!

This place is a BIG rip off! Messed my daughters car up & wont accept responsibility! But they have no problem wanting to charge for messing it up even though the car wont even turn on any more!

The Dealership and all personnel involved were excellent. On a scale of 1 to 10 Blake and his team are a 12. My problem is with the manufacturer. I am very dissatisfied with the response to my Q7 brake issue . I dont feel they are standing by their product. I have owned 20 plus vehicles from various manufacturer and never had brake pads due to heat transfer materiel to the rotors. Think it might be that they use a soft pad ? Q7 1 year old and 17000 miles.

The maintenance performed on my Audi was completed early and always as expected. The service area is always clean and comfortable. This time the coffee machine was out; but that wasnt that big of a deal.I still get upset about the availability of loaners. I have a very expensive vehicle that I bought from an Audi dealership, but since I didnt buy from Tysinger, they can never guarantee a loaner will be available. Im from CT and all of the Audi dealers up there can guarantee a loaner. Why cant any of the Audi dealers in VA do the same?

Service took longer than I expected but it is a very comfortable place with ammedities to satisfy most of your needs. The staff are very easy to like and are always asking if you want more . Most enjoyable.

One of the best experiences Ive had at a dealership!!! The staff and management there are very kind, courteous and helpful.... top notch!!

All the staff members were very helpful and pleasant to deal with. Thank you Leon for finding the perfect car for me!

I would absolutely recommend dealing with the Tysigner dealerships. In particular Tysigner Audi Hampton.My sales person, Tim, was not pushy at all. Very helpful and informative. He answered all my questions promptly and was a pleasure to deal with. When it came to price it was as easy as asking for a deal. To be honest my offer was bordering on ridiculous.To my surprise they, Blake in particular, came back with a price that was not exactly my ridiculous offer but it was so close that I knew this is where I would buy my vehicle.Now I am loving my new Audi and I would highly recommend that you stop by and see the dealership for any of your vehicle needs.

I had to come in to purchase my Audi care package. Nate was great and had everything ready when I arrive. When I walked in they knew what I was there for and took me right in. I was in an out in less 15 mins.

Tysinger Audi always does a great job when my car requires service. Sarah Cook, the service representative, was efficient and professional.

Fantastic customer service...my work schedule is hectic and Mark Shepard made time to get me in for my routine maintenance. Tysinger is the place to go if youre indeed looking for world class service.

Although the service was sort of ok, except that they took the oil pan guard off instead of putting two little bolts in it that were missing. But when they told me me it was all done and the car would be out shortly at 1125, the car was not out in my hands til 1215, 50 minutes after the service was complete, that is totally unacceptable. Which in itself is 45 minutes longer than they said it would take. I will try the other Audi dealership next time.

As always Jeff was on point with his top-notch service! It’s always a pleasure visiting Tysinger Audi.

Without a doubt the best buying experience I’ve had. Chuck Levy, Tim Bruff and even Blake Tysinger were involved in the process and went above and beyond in my opinion. They make it very clear they are looking for long term relationship with their customers; not just a quick sale.

Overall things are good. But I really have a problem with their loaner policy, real bad always have to beg for one. Also feel they need to hire more service advisors at Audi.

Ray was very friendly and consultative from the beginning. He reviewed my car’s service history and made recommendations for me. He kept me informed throughout the day via text and arranged Uber service to and from work. I enjoyed the concierge level service and will continue to have my vehicle serviced at Tysinger Audi in Hampton!

My 2005 Audi needed the air conditioner recharged and it was accomplished quickly and efficiently at Audi Hampton. I appreciate the excellent service from Jeff.

Jeff took very good care of my every need while my vehicle was in for service. Theres nothing that could have been done differently. Magnificent Service!!! 🐸

Great service, great people. Its a bit of a drive for me but I prefer them over VB.

Audi of Hampton service is the best. Ray made sure my state inspection was done on time and that I was comfortable in the wait lobby.

Ray did a wonderful job addressing the service needs of my vehicle.

Our experience at Tysinger Audi was excellent. The only criticism I have is that we spent too much time waiting, specifically in the finance area. Our salesperson, Hunter was great. Very personable, professional and knowledgeable. He bent over backwards to make sure we were happy with our purchase and that we could refer to him any time we needed help with the car. Very happy we went to Tysinger.Dane Eckert

Worst experience! Dont ever make a service appointment with company. The service manager is a unprofessional robot who has a limited sense of help. I made a service appoinment to have my vehicle inspected for a insurance claim. I told the service department that the car does not run and Im getting the vehicle towed. They tell me they have sources to get the car in the garage even if they have to push it. The service department tells me to tow it to their facility. Car is towed. Then I get a call saying they cant inspect the car because they are not going to push it. Then they try to sale me their service to fix my car. The service manager tells me I can buy a car battery. Why would I buy a car battery? If that was the problem i wouldve brought the battery from home. If I had a battery the car would still not move. This crazy service manager said they are not pushing the car. Why mention a battery! I had to get the car towed again. In the whole over $200in tows. No apologies or nothing. A bunch of wolves. Beware of these people. Tysinners should be your new name. You use deception to gain business.

Service is always professional and prompt. Jeff keeps me informed throughout the process.

If you know you will need a loaner vehicle advise them in advance or you may be without a vehicle while your vehicle is being serviced.

Please be aware of the Exclusive Loaner Program because it is indeed EXCLUSIVE. I have had my 2014 Q5 serviced at Audi Hampton for a number of years and have historically had good results. I guess since my car has aged and I havent taken the dealership up on the continuous offers to trade the car in, I no longer qualify for the Exclusive Loaner Program. I have voiced my concerns through the chat feature and have gotten zero response from anyone actually at the dealership. I therefore canceled my scheduled appointment that would have generated about $1,000 in service revenue and re-scheduled with Audi of Virginia Beach. They were extremely courteous and have a true loaner program where you know if you have a loaner BEFORE meeting with your service advisor to drop off your vehicle. VERY DISAPPOINTED!