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CIC Automotive & Sales LLC
986 CT-12, Groton, CT 06340, United States
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CIC Automotive & Sales LLC

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Mi
Review №1

They forgot to tighten the lugs on my wheel and it came off on the highway!!!Had to get a new rotor, pads, calipers, lugs.Very poor quality assurance cuz i was happy with the product until then.

Ma
Review №2

They replaced an ac compressor and belt and never checked if the ac worked. It took them a week to do the job although everyday it was the same story. So the belt broke again and I took it back they told me I needed another ac compressor. I took it somewhere else my compressor was fine and I left with my ac finally working. Forgot to mention for an hour of labor they charged me 475 cash. If you use a credit card its more money. I really dont know what to think about this place.

Jo
Review №3

I was told through the local quick lube that I had several leaks including oil, transmission fluid and rear differential fluid in my truck. Upon a recommendation from my cousin I scheduled an appointment at CIC. I dropped my truck off and within an hour they assured me I was only leaking oil from a pressure sensor and that the other fluids were in fact NOT leaking. They told me the price to fix the problem and said it could be done within the hour so I agreed. The price was alot lower than I expected it to be and the service was just incredible. I would highly recommend this shop to anyone looking for honest upfront pricing and stellar customer service.

Th
Review №4

This is by far the most honest and high quality shop Ive ever been to, and their service is top notch. Ive unfortunately had to use their services twice, and both times they exceeded expectations. One for a mysterious brake issue that had air leaking into the system. They traced it to a bad inner wheel bearing allowing the calipers to flex under load, something I hadnt even considered. The second was for the engine grinding and shutting off. They couldnt replicate the issue in both lot and road tests, and it seems to be a freak incident, but the kicker is that since they didnt have to replace anything, or undertake repair works, they didnt even charge me, despite being well within their rights to do so, having used precious time testing it. The quality of their work is high, and they are willing to take on jobs on an older (87) car that other shops refused. Im glad they did, because Im now loyal to this shop for anything I cant diagnose or fix myself. The best shop Ive even heard of. Cheers CiC, whatever youre doing, its working.

Ja
Review №5

I brought Mustang with modified suspension in to have it looked over and aligned. Fantastic work done, excellent customer service. When I was in the shop I felt like I was completely welcome. They did a great job of showing me the issues, answering any questions, and offering advice on other modifications to improve the car. Will be bringing all my vehicles here for future work! 10/10 the best shop in the area.

Er
Review №6

They do good work, so they tend to be busy. Prices are in line with other shops of their kind. Be prepared to make an appointment, and they will keep it! High marks for service!

Ja
Review №7

Great service. Good people

se
Review №8

I had an urgent issue with my vehicle, reached out to then for a quote and estimate for when they could get me in for the repair. They got me in same day and were within $2 of the quote they gave me, in my favor. Quick service, polite staff!

Wo
Review №9

Great/Speedy service, dropped my car off on a Tuesday night, was out of the shop by Wednesday night, runs and drives great. Customer service is on point as well. The owners know what theyre doing. And they do it well.

Al
Review №10

Friendly and affordable. They do great work. We trust them. They wont rip you off.

Ma
Review №11

Very fair pricing. Did what needed to be done right away. I will definately be going back there from now on for all of my vehicle needs.

Ta
Review №12

The owners are absolutely wonderful! They are always honest, and treat you very respectfully. I have never had a single complaint about the company, or the work that has been done to my vehicle! If I could give them 10 stars I would!

ri
Review №13

These guys are great. Great service, wont let you down. Family business.

Tr
Review №14

Staff is super friendly and always get things done promptly. Any questions I have are always answered and they dont let me leave until I know exactly whats going on.

Ch
Review №15

Great customer service and the mechanical skills to dig in and solve a computer issue that other shops couldnt. Highly recommend Charles his wife and their team .

Ka
Review №16

Very friendly and honest business. Would highly recommend getting your car worked on here!

Jo
Review №17

CIC Automotive was phenomenal to work with. I brought my 30 year old Audi in with a rather tricky AC problem. CIC jumped at the chance to get it done and didnt blink before accepting the job. They not only figured it out, but they really went the extra mile to source a custom AC line, replace the compressor, and prove beyond a doubt that it would work before they gave the car back to me. They are extremely reasonable and always willing to give an update on the phone. They are creative, ingenious, and really professional to work with. I highly recommend this shop and will certainly be back!

St
Review №18

We broke down with our snowplow truck in the middle of a snow storm, these top notch guys had us back on the road within 30 minutes of getting to the shop! BEST MECHANICS ON THE SHORELINE!!!!

Se
Review №19

Very good, Very honest mechanic. Best advertisement is word of mouth,and by the constant flow of work Charles has, that is saying something. FYI, great smart car mechanic.

An
Review №20

Definitely the best automotive repair around. Quality work, fair pricing along with friendly and accommodating scheduling. I fully trust them completely.

La
Review №21

Thank you for getting my Jeep in so fast & last minute! I had been putting off some critical maintenance because it was out of my comfort zone & I have never liked going to have service done because it was always hard to find a place I trusted. I will go back to CIC and recommend ANYONE go for their service! Get your vehicle serviced by people that you can trust to do excellent work at a fair price while treating you with dignity! Everyone I came in contact with was professional, helpful, and put me at ease about what was going on-they took the stress out of vehicle maintenance & service. Awesome people, I wont go anywhere else.

Po
Review №22

Best mechanics in the area!

Wi
Review №23

The only place Ill take my cars! Great people...fair prices. Blessed to have them in our community.

Ge
Review №24

Will always come here their fair and honest. Always ready to help fix your daily summer or fun vehicles. Come see them anytime call a heads they prefer

Ho
Review №25

Brought my 04 Tacoma here for a scraping noise coming from the right side of truck. CIC Automotive quickly diagnosed and fixed the problem. They also fixed an emissions issue that other shops including the Toyota dealer would just keep troubleshooting with my wallet only to have the check engine light come back on over and over again. CIC explains everything to the customer throughout the repair. They are an honest auto repair shop and I will definitely bring my vehicles there again.

He
Review №26

Great family owned shop. Very fair in price and they go above and beyond for you.

an
Review №27

I went in thinking I had a major issue and was told it was nothing as bad as I thought. They fixed it right away and at a fair price. squeezing me in at the earliest spot they could also helped greatly.

Ch
Review №28

Wanted to charge over $300 for a part I got off amazon for $80.

Bi
Review №29

Charles is the only guy I’ll let touch my cars. Get treated like family every time and his knowledge is overwhelming. Treats every car as his own and his passion for what he does is obvious. There’s no job I wouldn’t trust him to do. CIC is the only place my vehicles will go from now on.

sc
Review №30

This is a very well run family business. I showed up in the morning they drove me to work in my own truck and then brought it back when it was fixed. The price was more than fair.Thanks CIC

Ph
Review №31

They get things done

Li
Review №32

The very best!!!!

Ja
Review №33

Very well run business, very fair prices. See you again soon.

je
Review №34

Great service!! Highly recommend!!

Th
Review №35

They are awesome

Za
Review №36

Just discovered this place. Came here after a terrible experience at Meineke. Saved a bunch of money. They were super kind and helpful. My business has officially switched. Thanks CIC.

Co
Review №37

Best pricing in the immediate area, and certainly the most competitive in the outlying areas as well. Very friendly as well

Se
Review №38

Very good people support your local business these people are incredible!!!!

Me
Review №39

Rented a uhaul for 8am pickup. Nobody there. Very inconvenient and cost me unnecessary money for movers. Not happy

Ro
Review №40

Nice and honest people

Ma
Review №41

Rocket man!!

Information
4 Photos
41 Comments
4.7 Rating
  • Address:986 CT-12, Groton, CT 06340, United States
  • Site:https://facebook.com/CIC-Automotive-Sales-LLC-499652893912486/
  • Phone:+1 860-446-6929
Categories
  • Auto repair shop
  • Used car dealer
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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