In the midst of this crazy car shortage nationwide, I was able to get the EXACT car I wanted thanks to Andrew! He had great communication, was exceptionally knowledgeable, attentive and respectful! He was on top of his game! Everyone there is also so nice and awesome!Wilkins Subaru is the best in the area for a reason!

The process was efficient and we were satisfied with the purchase negotiations including the trade-in, communications and the delivery. The staff was courteous, professional, knowledgeable and we were treated with the respect and did not feel pressured. This is the third car that we have purchased from Mr. Lee, the previous two were at the dealership where he had worked previously. We were so satisfied in dealing with Mr. Lee that we had searched for him and werent disappointed.

I received a courteous and professional buying experience at Wilkins Subaru. Andrew, salesperson, has exceptional social skills for listening and speaking with the customer. Justing, sales manager, was supportive in providing me with the best trade in value and bottom line to close the deal. In addition, Tom, finance, was welcoming and explained the financial process in detail.I would like to also include Kevin, service, who met me prior to driving my new car home and answered additional questions I had. Bravo!

We just purchased a brand new Impreza from Wilkins Subaru with a manual transmission, which is very difficult to find lately. Mr. Yong Lee was very helpful and informative from the first moment we walked in, through the ordering process, and beyond the final purchase & delivery. First-class service from Mr. Lee and all the Wilkins staff. Definitely recommended.

Purchased a new Subaru. I was treated with respect and kindness. They went over and above to ensure I had a good car buying experience. No haggling or hassle on pricing. They were priced better than other dealers with the same car. We price matched car max offers with no issue on trades as well. My only two complaints are that they didn’t return my tags so now I have to make a trip to the MVA, and they tried to sneak a form in to take my social security number so they could run my credit when I was using my own financing, which they knew as soon as we started talking. I’ve bought many cars and never had to return my tags myself - which is the reason I gave 4 stars instead of 5. Overall it was a great experience and I would buy another car from Wilkins Subaru in the future.Edit: They also gave me the car with barely any gas. to give them some credit I was in a rush, but they should have put gas in the car before or after they cleaned it.

I rented a car through Subaru’s Just Drive program. The prices are a fraction of the cost of a normal rental car program and I got to work with Carl. He was professional, considerate, and timely with responses. I missed my flight and he worked with me to coordinate another time to pick up the car. He took the hassle out of car rental and made me feel like family. I am so happy for this service. Highly recommend!

Can’t say enough about our experience!! I absolutely am in love with my Subaru Forester! Dennis our car salesman was awesome! Very friendly and worked hard to find me my dream car! Highly recommend!!😊

Amazing service. Recently bought a 2021 Subaru Forester and Dennis made the experience so much easier! Professional, kind and easy to talk to, I recommend Wilkins Subaru to anyone looking to buy a new car!

Ive bought plenty of vehicles over the years and Wilkins is hands down the best dealership. Make sure you see Jesse hes awesome we recently purchased 2 vehicles from them and both times we were done in less than 2 hours.

Amended Review: Below still applies, but my wife dropped it off. I realize you need to return the loaner with a full tank, but I picked it up on full drove 5.6 miles and now its under full. If they get 30 miles per gallon and it doesnt still say full after 5.5 miles then it wasnt full. Thanks for making my wife leave and go put $5 of gas in and come back. Sam was not pleasant. Even my wife when she picked it up didnt care for his attitude.I posted about my purchase here 18 months ago that was excellent. Now an update on service. This was about as easy a transaction as you can have. I spoke with Carl to ensure not only would I have our regular service but the scratches taken care of. He said a loaner would be there for me and although he would not be there, he would leave instructions when I drop off at 6pm.You know things always go sideways when the person you speak with isnt there. Well not at Wilkins. The young man in service was excellent, circled my scratches, loaner was there waiting for me, and off I went. No waiting, no miscommunication, just fast and friendly service. Thanks everyone.

Purchased our 2nd Subaru the other week. Always a pleasure to work with this team. They are thoughtful, knowledgeable and great to work with.

My name is Patricia Stevens and I want to recommend Ryan Gaynor as a superb salesman. He was an absolute pleasure for me to work with in purchasing the 2021 Subaru Forester. He was extremely patient with me as I was calling him with lots of questions he had already answered. He was never short with me and I was looking forward to seeing him everytime I came in. It took several months to receive the exact Forester I wanted and I am so thrilled with it all thanks to the patient, courteous and professional Ryan Gaynor!I also want to thank Kevin for going over all the new bells and whistles I have on this vehicle. He again was very patient and informative with me.I will always refer anyone who tells me how much they like my new vehicle to Wilkens because of Ryan and Kevin.

Mr. Young Lees is a through professional and just fantastic. Price offered by Wilkins Subaru was very competitive. Mr. Lee explained the various features perfectly on the Subaru Forester during the test drive. Mr. Lee followed on texts message quickly to resolve questions. The experience of purchasing a vehicle was very positive.Also want to recognize Kevin Riebert -- Technical service rep who explained the vehicle features to me. The one hour plus tutorial is perfectly done by kevin. Makes the buyer, myself, feel very positive about my purchase. Mr. Lee and Riebert are excellent ambassadors for Subaru. Thank you for all their services.

Great experience with Yong Lee as a first-time car buyer! The process to get my new Subaru Legacy was very smooth and the pricing was the best deal around as well. We got through all the details in less than 2 hours. Overall, I am so glad I chose Wilkins Subaru.

Great service received during my visit to Wilkins Subaru..

What started out as just shopping around and looking at options turned into an easy and enjoy experience. Big Randy did an awesome job making us feel welcomed and took his time to walk us through everything. The whole Pre Owned team was awesome to work with and great to talk to. Everything was super clean efficient. Will be back for our next car.

Have had multiple great experiences at Wilkins! First was with the service department - I rented a car to do an extended test drive, and the service manager, Carl, made sure I had everything I needed and made sure the experience was excellent. Because of this experience, I went back to Wilkins to buy my car. Ryan was our salesman, and he was great. The process was straightforward, they listened to what I wanted, and the most important to us - Ryan really valued our time. We were only in the dealer for about 2 hours, and then came back later to pick up my new car. A great experience and I highly recommend Wilkins!

Recently purchased a new Forester from Wilkins Subaru. We were very happy with the experience from beginning to end. Dennis was very helpful and informative throughout the process. I would recommend Wilkins Subaru to anyone shopping for a new car.

Bought a used Subaru 8 months ago. Just brought it in for its first oil change (since Ive owned it) and got a list of repairs needed. One very concerning one that probably should have been addressed when this car was taken in by the dealership. My engine is leaking oil and would need around $4k and a week without my car to fix. What kind of business sells a car that has multiple engine leaks?!? Need to contact the dealership about this as I hope they will offer some kind of remedy.

Neat used car buying experience I’ve ever had. Randy was super friendly and helpful. The entire process was efficient, including my car trade in. Highly recommend:)

I hope everyone who sees this makes an appointment for this exceptional dealership. They are 100% customer focused and made me feel welcome the instant we arrived. My appointment was kept so that there werent too many customers in the building at once (good social distancing!). I was in a test drive within 10 minutes, as they were fully prepared for my arrival. I loved each interacting with their highly friendly staff. Run, dont walk, to get your next car here.

Came in to check out their WRX and was assisted by Andrew. He was up front and transparent through out the entire process. Cant say enough kind words about my experience, would definitely recommend.

Everything was done very professionally, courteously, and timely. We are very satisfied with the Outback and the sales service.

I knew wanted a Subaru, but I wasn’t sure which one; Andrew C. was awesome at letting me test drive several, and ask questions without pressuring me at all - once I decided, they found me the one I wanted, and the staff made the process fast & simple - I don’t enjoy car shopping, but they made it easy, 100% recommended!

Dennis and Eric were great in providing us service and information, and making sure we had the right vehicle at the right price. its a big purchase and service from sales through car servicing is important to us and Wilkins excels.

Excellent experience! I came to Wilkins even though there is a different Subaru dealership much closer to my home. The entire process at Wilkins was incredibly inefficient...95% of everything was taken care of through phone calls/emails so that, when I came to pick up the vehicle, I was out of the dealership in under 30 minutes. Car was absolutely immaculate when I picked it up and, when I had a couple of questions after my purchase, the finance manager Eric and my sales person Jesse were both incredibly responsive. Would absolutely come here again.

Bern and Justin provided us with a great experience at Wilkins; the service department here is also always so friendly and kind. I had communicated with Bern prior to trading in my previous vehicle and he had four perfect new Subaru Crosstreks in various models ready for me to look at and test drive upon my arrival. Bern was very detailed in showing and demonstrating all of the new safety features for me, and refrained from pushing me towards any particular car model; rather, he allowed me space to think and consider each option at my own pace. He spent so much time with myself and my husband during our visit and I could tell that our customer satisfaction and experience were his first priority. Thank you, Bern, for being so detail-oriented, kind, and warm during our entire experience - I would certainly recommend Wilkins and revisit this dealership in the future.

God is able to make the impossible possible. Just keep your faith in Him. Wilkins Subaru is an awesome dealership. From the treatment and customer service to the delivery, we were handled with care. The team worked with us on our new car selection to get my wife and me the right car to meet our needs and pleasing to drive. Kevin, (the General Manager), Dennis (our main salesman), Ryan, Justin (the rest of the sales team), and Jason (finance) were extremely professional and courteous to handle our seesaw back and forth on the new car and we were not the easy street customer. They all answered every question twice and with courtesy and expertise. We thought we had made an error in our selection and the team worked us through the whole process twice to make sure we were satisfied with our transaction. Sometimes you realize that God moves on the hearts of people to make our happiness their main goal. They treated us like we were the only customers in the world. Their commitment to customer satisfaction is unparalleled in our experience, not to mention that we came in at the end of the month when they are busiest. The COVID protocols were outstanding and the place was clean and sanitized. The whole team kept their word with us at every turn and committed to our satisfaction. We will always recommend Wilkins Subaru to all our friends and acquaintances who are looking for a new Subaru. So, needless to say, we are very pleased with the process and the new car. We are now proud Subaru Forester owners all because of their commitment to us. To God be the glory in our process.

I bought my car here in 2013, they where amazing for the 5-6 years I used to be greeted by name and a follow up how’s your legacy?Now it’s, did you buy your car here? Oh and this is a good one. Came in for an oil change I was given 2800. In items I need to have taken care of immediately.All things they had been done about 10,000 miles earlierTag light 50.00. I slapped around and it started working (bought one from Subaru 4.50)Timing belt 1,079.plugs 310.00Trans serv 264.00Brake flush 140.Wheel bearing 554.And some othersAll things I had done already except the bearingIt’s really been a let down honestly.Oh they have three new waiting areas!A good service center just can’t trust them anymore.

I returned to Wilkins Subaru for the Subaru Love Encore session led by Kevin Riebert, Subaru Technology Specialist. I was very impressed by Kevin’s knowledge of the vehicle and his willingness to answer any and all questions. I definitely left the session with a better sense of the car’s capabilities and it’s tech. I encourage everyone to take advantage of the Love Encore program. Many thanks to Kevin! He’s one more reason we’ll be buying our next vehicle from Wilkins! (3/15/2021)Ryan Gaynor is THE reason we’ll purchase another Subaru from Wilkins. His professionalism, low pressure sales style, and attention to detail made buying a new Outback from Wilkins a stress free experience. Kudos to Ryan and everyone else at Wilkins. We’ll be back! Chris & Michele (2/16/2021)

I cannot say I am a car expert. I recently brought my car in for service on 11.16.2020, for 4 recalls on a 2017 Subaru Impreza. While visiting I was informed there was a nail in the rear passenger tire. I did not have the time to wait for all four tires to be replaced, so I made a second appointment on 11.17.2020.I came in and the tire replacement went by vey quickly, but when I returned home, my partner noticed a hub cap was missing on the front passenger side tire.I reached out to the Wilkins Subaru team to see if they had forgotten to put it back on and in reviewing their videos, they said it was on and present on my first visit for the recalls, but not the next day on my second visit.I have had the car for 3 months with no hubcap issues and dont really even know how invasive the process would be to remove a hubcap, but its parked securely at my home, so I cant imagine why or how someone would steal it, but the team let me know it would be an additional $119 to come back out and to have them install the missing hubcap.Since they were the only people to have touched the vehicle in the time frame, Im just very confused to how this could happen. I came in thinking Id just be getting 4 free recalls taken care of and with the tire and potential hub cap change, Id be walking out spending $899.54. So I am going to see about another dealership, just because the mystery disappearing hubcap kind of has me feeling uncomfortable and disappointed.The team was courteous and quick the second day and threw in a free car wash, so I thought three stars was a fair representation of my full experience

Sometimes buying a car can be a hassle. Bad news, long waits, dealers trying to oversell you on everything... Mr. Lee at Wilkins Subaru was amazing. The ups and downs of the whole process was tiresome and built up a lot of anxiety. But Mr. Lee did everything he could to make the process simple and enjoyable. The man even ran around for 5 minutes in 25mph winds just to find the car we were looking for. I promise you won’t be disappointed with Mr. Lee or anyone at Wilkins Subaru.

Service are was remodeled and is now bigger and better laid out. There are also multiple waiting areas were you can relax, watch TV, or do some work (thats what I did) while they work on your car.

Great service department. They do a fantastic job on my vehicle.

Great service! Very nice spacious waiting area while your vehicle is being serviced!!

What a great car buying experience my wife and i had at Wilkins Subaru thanks to Mr. Yong Lee. Mr. Lee was patient, engaging and informative. He made our time in the showroom a pleasure. This is the first time in many years of car buying that my wife and i felt so at ease. Wilkins and Mr. Lee gave us way more than we ever expected in a car buying experience. We live in Harford county and believe there are dealers closer to us but not one matches the outstanding honest and friendly experience we received from Mr. Lee and the Wilkins family !

I was visiting a friend and I needed a oil change. They have an express service and it was amazing! Everyone was so nice everything was done super fast and I even got a car wash which I desperately needed included in my oil change and tire rotation rotation! They also have free water bottles and an espresso machine!

Had to go there 3 times for one service. Originally came in for a recall. The recall had already been installed but I kept getting emails saying I had a recall regardless. Turns out I actually had the recall already installed. A few days later after getting my car back, I noticed my AC was not working properly. I wasnt able to adjust my temperature. I took it back to them and they fixed it. They told me they forgot to connect a cable. So an honest mistake I thought. Then, I noticed I couldnt redirect my AC when I wanted to. Took it back to them, same issue. They forgot to connect a cable. If you messed up the first time, you would think you would double check the second time around. On top of that, they couldnt reinstall my bluetooth unit back the way it was. Now theres a gap between the dashboard and the BT unit. Might as well do it myself since they dont seem competent enough to do their job right the first time.

I had a great experience buying a 2020 Outback from Bern Norfolk at Wilkins. I came to the dealership knowing what car I wanted and how much I was willing to pay. Bern lent his time and knowledge to make sure I understood my options and had all of the information I needed to feel comfortable with my decision. I bought the car for the price I wanted without hassle or pressure.As a woman who does her car shopping alone, Ive had prior bad experiences at various other car dealerships where I felt talked down to and belittled. I felt none of that at Wilkins. Everyone treated me with respect, and I really appreciated that.

To say I have a hard time trusting anyone with my car is an understatement. I took my car here for a specialized repair needed to the trunk, and they took care of it in a courteous and very professional manner. Both Roger in parts and Mike Carnes in service were more than accommodating and gentle with my pride and joy.

The Subaru service department is very efficient and reliable. Always a pleasant experience when they service my car.

Until yesterday I had nothing but good things to say about Wilkins Subaru in Glen Bernie, MD. I have always appreciated the customer service that Miguel and Lee Tran give when I bring my car in for service. And to be clear, they continued that great customer service, despite the ordeal Wilkins Subaru put me through yesterday.I was about to head to work on Monday morning and my 2015 Subaru Crosstrek wouldn’t start; the battery was completely dead. I had driven the car last on Friday, so it had only sat for 2 days. I had previously had battery issues while under the 36K mile vehicle warranty and the original battery replaced in February 2017 by Wilkins Subaru with a Subaru battery. After realizing my battery was dead on Monday, my husband put the battery on a trickle charger to charge it up enough to get it to Wilkins Subaru. Upon getting it into Wilkins they first tested the battery and said it was fine. My husband insisted that they do more tests given that it was completely dead just the day before. After doing more tests they came back and said the battery had failed.The Interim Service Manager/ Buick GMC Service Manager, Bob Okopal, told my husband that Wilkins would not replace my battery under warranty because my 36K mile warranty was expired. He said that if I had come in with a failing battery even just a month after my 36K mile vehicle warranty expired, he wouldn’t have replaced it. My husband pointed out that Wilkins had replaced the original battery just 28 months prior to this and that the battery itself comes with a 30-Month Free Replacement Warranty / 85-Month Prorated Replacement. As you can see in the images of my Subaru battery, the 30-Month Free Replacement/ 85-Month Prorated is clearly printed on the battery front AND the top of the battery.Even after this was pointed out, on behalf of Wilkins Subaru, Bob Okopal took a just-plain-wrong stance and refused to replace it under warranty. We called Subaru of America Customer Service and they ended up TELLING the Wilkins Subaru to replace the battery under warranty. Wilkins could not do it on their own, even after seeing the warranty information, they had to have “mom” tell them to do it. To top it off, on my service paperwork they had the audacity to write, “ONE TIME GOOD WILL PER SOA.” One-time goodwill? I would think you meant covered under 30-month free replacement warranty. There is a reason I bought a Subaru; it is because they stand behind their product and that if there is a problem with the product, they fix it. Clearly, Bob Okopal needs to learn that the Subaru way is to do the right thing. In this case, replacing my battery, which had a warranty that I was still covered under, was the right thing to do.Because Bob, on behalf of Wilkins Subaru, could not do the right thing, my husband sat in Wilkins Service Dept for 5-hours yesterday all for a battery that should have been easily replaced under the warranty that Subaru guarantees. I would also like to point out that during this entire fiasco they put us through, I tried calling the service department 5 times and was put to voicemail every time. I left messages for Bob and even the sales manager. The sales manager, Greg, was the only person to call me back and even agreed with me on the warranty issue. Greg had great customer service and heard me out. Thank you for that, Greg!I sincerely hope that Wilkins Subaru finds a new service manager soon because Bob is going to lose them many customers. In fact, Bob made it clear that he was willing to lose Wilkins Subaru a 3-year customer over a battery. At that, a battery that is covered under warranty. And yeah, just 3-years is nothing, but I plan to own a Subaru for the rest of my life. So really you lost a life-long customer.I cannot in my right mind recommend Wilkins Subaru to anyone while Bob Okopal is the “Service Manager” and I would not recommend you take your Buick/ GMC to Wilkins if this is the type of service Bob gives to his own customers there.

There for service and I couldnt be more pleased! Great assistance, reasonable price. When I had questions, they brought me back to make sure it was right! Cant beat that!!!!

Thanks to a little preparation, I was in and out in a new car in under 2 hours. The sales person DJ was knowledgeable and accommodating and guaranteed a very pleasant buying experience. Financing was quick and with minimal up-sell, which is always appreciated. I highly recommend them.

Our service at Wilkins was friendly and courteous. From the first quote, Wilkins Subaru offered an excellent price. Our salesman was polite and responded promptly to our questions. He even had an addition option installed before we had signed papers to buy the car. Best experience we have ever had buying a new car!

I bought my first ever car from Wilkins Subaru and it was such a great experience. My parents purchased an Outback from them and faved about how absolutely amazing their experience was so I checked it out. Ryan helped me with all my questions and couldn’t have made my experience easier. He was patient and understanding and the main reason I purchased my Crosstrek. I absolutely LOVE my car and if I ever want a new vehicle I will definitely go back to Wilkins and ask for Ryan.It also turned out that my parents had Ryan as their sales person so it’s safe to say if you want a good and helpful person who will work with you and get you want you want ask for Ryan.

I was in the process of relocating for my job and needed to buy a new car. To avoid sales tax by buying my car in California and shipping it over to Maryland I checked around the area I would be moving to for dealerships. I gave a call to each dealership and this one was the one that stood out. Everyone is very kind and patient and will facilitate the purchase of a vehicle by being straightforward and honest. I was helped by their salesman Yong Lee and he delivered top quality service. I would recommend this dealership to anyone.

I normally hate the car buying process at dealerships. Wilkins Subaru made it very easy. No pressure and the sales and finance team were great. If you are looking for a Subaru and want to be treated right, see Ryan Gaynor. Give Wilkins a try, you might enjoy the car buying process. Thanks Wilkins Subaru Team!

Great shop. Have found them to be honest. Lots better than Annapolis Subaru. Great staff and brand new renovation.

New service center looks really nice. My service took longer than they said it would (by quite a bit) but it was a busy day so it was understandable.

Have been bringing my Subi here for years. Always happy with the experience.

Worked with Andrew. He was very easy to work with and got me in and out in no time without being pushy. He was very knowledgeable and helpful with my questions.

Man what a great bunch of sales people, with a great sense of humor. Realty great cars,, ya gotta come see these things 😊

Yong Lee was very helpful and from the first time I stopped by to the follow up calls to make sure all questions were answered and I was getting the best deal. Thanks

Was a great experience!! highly recommend Wilkens and Trish Wilson. thank you. The Ascent is aweson!

Tricia was our sales person she made us feel very welcomed was pleasant answered all our questions and was a joy to work with .... she was awesome

We truly enjoyed our experience working with Mr. Randy! He made the entire car-buying process very easy and we never felt pressured with him (like we have with other car salespeople in the past). He took the time to get to know us personally—the entire interaction felt really relaxed and casual. Highly recommend going to see him and the team at Wilkins Subaru if you’re looking for a new car!

Everyone was amazing! The buying process was super easy. DJ was super understanding and friendly. He made the experience outstanding! I would highly recommend this dealership again

I love this dealership, helped me out every way possible to get me the car that I wanted. Shout out to Ryan Gaynor for taking the time to get me the best deal possible, an treating my son an I like we were already part of the Subaru family. Everyone there way fantastic.

My experience was very good. Ryan sold me a WRX, and in the process he was very transparent on the sale. He explained everything clearly on every question i had which really helped me make my decision, and im very happy with my purchase! If your looking a purchase a new Subaru He is the one to talk to. you will not regret it.

Yong lee was my dealer salesman. He is very knowledgeable and kind. He is doing his job very fast and smoothly all the way through till I drove out my new car.

Before I get into why I gave this review only 2 Stars I will comment on the Service advisers. I talked to at least 3 of them as it was my first oil change here, they were very courteous and knowledgeable, one even gave me of a 10 dollar coupon that we used to lower the price.So now for the reason why I gave Wilkins Subaru 2 Stars on this review. I was lured into the dealership by what they call Express Service, I needed no appointment and a great price to get my oil changed in my Subaru Forester Sport. Express in this case means delivered faster than usual. With that being said the service was far from Express, from the time I arrived and service adviser was given my keys to the time the keys were handed back was 1 hr and 50 minutes. I can hear it now folks wanting to tell me 1 hr and 50 min was good, I would have to ask good compared to what? If you are advertising Express Service then you probably should back it up.So what did they do in this 1 hr and 50 min? Well they changed the oil, did the vehicle inspection, 2019 with 8800 miles on it, so it was an easy inspection I am sure. They also washed the car, now I know what you are thinking well they washed the car, that takes time Yes I do believe it takes time, I wash my car quiet often and it might take me 20 minutes since the machine does most of it, a majority of time I spend is drying it more and wiping down door jams, wheels and other spots the machine might have missed, even then 20 min max. The car wash was not worth the wait. I cannot get the pics posted but if I can you will see what I am referring to.Two points that need to be taken from this review. First, when Express Service is put out there you need to define what express actually should mean to the customer. I read this on the Wilkins Subaru site under Service and Parts in the Express Service tab.It stated that you can stop in for an oil change, tire rotation with no need to schedule ahead of time and they will get you back on your way. Fast.Second when you tell customers you are going to wash their vehicle then wash it make it at least look better than it did when it came in. If you cannot then discontinue that service.Almost 2 hrs was enough, I did not complain as I needed to get to a meeting, that would have taken even more time to fix something that was unfix-able. Sorry Wilkins that was my first and last service with you.Thanks.the most valuable thing we have is time, it is something you can never get back

The salesperson, Mr Lee, was very honest and helpful. The overall purchasing experience was painless. We actually made the purchase after our 2nd visit to the dealership.

I researched the car I wanted prior to going to Wilkins. Worked with Randy--who was personable and diligent. For a test-drive/car purchase that happened after 6pm on a weekday, the whole process was smooth. Thanks again!

Just purchased my first Subaru from Ryan and Tom here at Wilkins. Ryan went out of his way to bring the car to my house for a test drive, and they were great at accommodating my requests. Will definitely be a long time customer here.

I took my dad to Wilkins to upgrade his Subaru Forester. We walked in and were immediately greeted by Bern. I explained to Bern what we were trying to do. Bern was amazing. He was detailed, patient, explained and demonstrated the features to my dad on the test drive. I brought my parents back a couple of days later so they could trade their car in for an upgraded 2020 Forester. The entire process was great and Bern was a pleasure to work with. I will say that all the staff we dealt with were sure to do everything they could to help my parents. This is their 4th Subaru from Wilkins, and I recommend anyone looking for a new or pre-owned Subaru to go to Wilkins and see Bern. Thanks Wilkins for making my parents happy! They love their new Forester.

I LOVE MY NEW CAR SO MUCH! Thank you so much to big Randy for helping me out. He is so knowledgeable and helpful. Some awesome people.

Judging from the other reviews, Id say I had a very odd experience at Wilkins Subaru. I had made an appointment online to come in and discussed that I am looking for a new car and which model I was looking at. Within minutes of arriving, I was met by Tricia who had keys in hand ready to go for a test drive. I was initially surprised and delighted how quickly and prepared she was but when we got to the car, she only asked if I knew my way around the area (I didnt really). Nothing to elaborate on the car itself, the specs, the options, the capabilities, etc. It was either assumed or expected that I already knew. I guess to some people this hands-off approach would be refreshing but I wouldve appreciated more information. Once I got back, our conversation lasted barely 5 mins without much further discussion of the model and no discussion of numbers since they will be changing soon or available financing options. The whole experience felt very curt and impersonal. I actually went to another Subaru dealership later that day and had a much more positive experience.

Talented, friendly staff. Went above & beyond to make my experience positive. Well done

Looking for a great preowned car? Head over to the used car lot and ask for Mike. My wife and I hate car shopping and we’ve had sub-par or bad experiences our whole lives. When it was time to trade up my wife’s car we braced ourselves. However, we couldn’t get over how painless and even enjoyable our experience was with Mike. I can’t wait to go see Mike when it’s time to trade in my car. He’s a great guy and I’m glad we got to work with him.

This was our first car purchase in 13 years and my first car purchase ever. Our experience with Mr. Martin as well as with Sales Mgr Justin and GM Kevin was pretty amazing. The car we brought home lacked one feature we really liked and the dealership went out of their way to ensure we were happy with both the car and our experience. That extra effort means everything to us. Well be customers for life. Thank you for going the extra mile for us. Were grateful!

I bought a 2014 Subaru foresterPRE-OWNED. BACK in November 2020I found few problems day after.....I took the car back, because it was axle problem, them I went to another dealer to have oil change and they said. Axle and boot are badThey said they fix the window and I continue with the same problem( I am glad they remove the invoice)MAKING THE STORY SHORTNOT HAPPY AT ALLI will NOT recommend this dealear at ALL

Every body was great and very helpful.

Family atmosphere, friendly and serious about their business. Easy to work with and Great service. It was worth the trip. Love my new Subaru. Thank you Mr. Fred Martin and crew.

Randy and Ramesh were the best!! I came almost at closing to the dealership and neither one of them rushed me, they took time to explain all the questions I had, and were extremely honest and forthcoming about the price and fees attached to the car I was interested in. Since I live over an hour from this dealership, I was very appreciative that they could answer questions about fees and out the door price thru email and phone. Would 100% recommend!!

I purchased an Ascent through my credit unions auto buying program. Ryan G. was great to work with- very nice and helpful! Would recommend the experience to anyone. And, I LOVE THIS CAR! Its really wonderful.

Tricia was extremely helpful with the new car purchase. Great car buying experience.

This review isnt just on the dealership but the quality of a Subaru Forester in general. I had a 2014 Forester when it was 3 years old it started to burn oil. I took it to this dealership and they did an oil consumption test more than once and said it fell into the normal parameters. Refused to do anything about it. Fast forward 3 years later....Im driving home from out of state and get stuck on the side of a road when the solenoid dies. Thats the inside of my transmission. The suv is only 6 years old now,still burns oil and needs a new transmission. Horrible experience. Ill never buy anything other than Honda again. Subarus suck!

Purchased a new Subaru cross trek! A quality car at a great price. I did most of my negotiations on line. They gave me a fair price. I had a pre approval from my credit union, with a great rate, and arrived with a check in hand. The finance department said they could beat it. I said “go for it”. They actually did and beat my rate l. I was surprised and so was my credit union when I returned my check! I had some special order custom parts put on my vehicle and the work was exceptional and was completed on time. Great all around experience and was worth the drive. Much better then Jones junction and of course my nightmare experience at BOB Bell Essex.

Great experience at Wilkins Subaru purchasing a CPO vehicle. Big Randy was a pleasure to work with and overall had a wonderful experience. I would highly recommend checking out Wilkins Subaru if you are looking in the area. Thanks again Big Randy

Ask for Ryan Gaynor if you want to look at a vehicle without the high pressure. You will feel very comfortable buying a vehicle from him. He will share his knowledge on other makes, not just Subaru. He lets you know what you need to know without the BS and hassle.

Been going here for all official Subaru repairs, as well as occasional maintenance items, for a couple of years on my Forester. Always had good experiences but the place was previously cramped for parking and seating....well that has been completely resolved now and it is MUCH MUCH nicer. Plenty of room to pull in and check-in your car (my advisor met me at my window and greeted me by name).....large seating area with desks for working and outdoor seating area with Adirondack chairs....plus some free snacks and coffee. This being COVID times, everyone was masked up. Rebekah was my advisor and texted me a number to reach her with any questions, as well as stopped by to give periodic updates. On my latest visit, I had some side effects from a recent factory recall, and the Wilkins team fixed my issue without any question or argument, gave me a free car wash, and I was back out the door all improved in under 2-hours. Overall I have been very impressed with the Service Department at Wilkins and would have no hesitation to recommend them to Subaru owners.

After shopping “COVID19 online style” for Ascent for 6 weeks I made a trip to Wilkins Subaru to pick it up. It was very well wort 5h round trip drive from NJ. None of the other places came close to overall experience - communication/lack of hidden fees/straight forward negotiation. I felt like I am a returning customer though I wasn’t. I will be checking in for our 6th Subaru here. Thanks, Jesse and Justin for great and easy transaction. My wife is in love with her new car.

This was the first service on my Outback. I was told 45 minutes to 1 hour wait. It took at least 1 1/2 hours. There was no real communication about how I would know when and if it was done. I thought they were EXTREMELY negligent handling covid 19 crisis. Except for masks, I saw nothing. As far as I know, the service itself was fine.

Friendly staff a clean area for service with 3 new additional bays where you pull in the bay following the arrows. The service advisor comes out to greet the customer then will show the customer to the loung with a newly opened customer lounge.

I had a great experience with Wilkins. They provided excellent customer service and were very thorough with fixing my car and making sure I had everything I needed while my car was in the shop. Thank you all, especially Miguel, for all your help!

I would like to give a special shout out to the staff of Wilkins Subaru for the outstanding customer service that I received when shopping for and purchasing my new car. They were extremely attentive, patient, and accommodating. All staff worked together like a well-oiled machine which resulted in exceptional service. I would like to thank all who took the time to talk to and help me. In no particular order, Jesse Bittner, Justin Cleaver, Kevin Colabucci, Kevin Riebert, and Tom Ebersole. Great job!!!

Great customer service and car service and very informative.

Highly recommend Jesse! Hes knowledgable and helped make the experience simple. He went above and beyond to find the right car for me, even reaching out to another dealership to get a different model that I really wanted. He worked to ensure we werent sitting at a dealership all day and I couldnt be happier with my purchase.

Jesse was an awesome sales rep! We purchased our Subaru here with his help. Just finished up with our first oil change. Great customer service! Awesome overall experience!

Great purchasing experience at Wilkins. Ryan was a star and a delight to work with. Thank you for making this a super easy experience. Looking forward to being a loyal Wilkins Subaru customer.

Great experience in the service department. I had a couple recalls to get taken care of on my car and I was put in a loaner for the day. Dave Kearns was super easy to work with, he scheduled my appointment and got me in and out in no time dropping off and picking up my car. All the advisors are friendly and the place is super clean.

I can not say enough good things about Wilkins Subaru. I was looking for a 2019 crosstrek. Ryan called and from there Im now a proud owner! Tom was amazing getting me where I needed my payments to be. Everyone is friendly, helpful and will do everything they can to get you into your dream car!

Mike Johnston is excellent! We bought a used silverado from him. Trustworthy, friendly and cares about his customers. See Mike when shopping for a used car.

I love this place

I am giving it 5 stars for one reason..Dennis the salesmen.Yes we were not able to get into a vehicle at this dealership but did get into A vehicle at another dealer ship. Dennis went far beyond his means to ensure we were taken care of. He talked to me and my wife like family and friends and not just a dollar sign. He treated us with the utmost respect and dedication as best to his ability. He absolutely is a great person and salesmen. He will ensure you get what you want and try his best to ensure that..Next vehicle we purchase will be at Wilkins Subaru and will be with Dennis the salesmen..5 star service

Really good service but like most dealerships theres a premium for service.

Best experience with a dealership so far, very respectful and laid back salesman at the used car lot. They even delivered the car to my home!

My salesperson makes the difference. Bought (actually, leased this time) my 3rd Subaru at Wilkins from Dennis Sanoske. Dennis made the process painless, secured me savings, and even brought my new car over from another dealer. He is thoughtful, knowledgeable, and efficient. What a great combination. I am a customer of his for life.A shout out also to Tommy in the finance dept, who tirelessly worked several scenarios to get me the most favorable conditions. He was generous with his time, and I appreciated it.I am one happy customer (again)!UPDATE: Dennis had left the Wilkins dealership but has returned. We are very happy he’s back and hope he stays for our next purchase. If you want a straightforward experience with someone who knows the models inside and out, then Dennis is your man!

PLEASE BUYER BEWARE COVID 19 HAZARD AT THIS LOCATIONRAMish the used car salesman is a scammer Ramish adds $3 - $5,000.00 to the cost of each vehicle. He preys upon those in the military and or servicing our country... i dont believe they can legally lie about covid 19 and be at high risk at wilkins dealership...stay safe and stay away!!!!!.