Terrible customer service. There was only one employee and she was enjoying being busy with a customer for the 45 minutes I was waiting. Hire more peoples if u want more business. Nobody wanna wait an hour to buy a phone or other accessories. Amazon is way more efficient than u Verizon.

Stopped in at this store about a week ago to upgrade my iPhone. Zach was exceptional to work with and explained all my options as well as options available to add cell service to my Apple Watch. He is calm, has a great sense of humor and is very patient. Zach never belittled me or made it seem that I should have known things about services and products before I walked in the store. I very highly recommend this store for all Verizon wireless services!!

Terrible customer service. I sent my 81 year old mother there for some help with her phone since I live out of town. They were reluctant to help stating they did not have time-even though we made an appointment on Tuesday for Saturday. I have 3 lines and 3 phones from Verizon. Really awful.

Even though I needed help putting in a SIM card, and wasnt buying anything, they treated me like a VIP. A great experience. Very professional. Recommend!

Great Customer Service, Professional atmosphere and theyll go over and beyond to help you.

I have been coming to this location for all my upgrades, accessory, issue and have never had an issue. If you want a quick and easy experience then definitely go to this store. Ask for Zachary ! But also any of them will be super helpful!

My wife and I visited the Cox Rd store because we needed new phones. We were greeted right away were eventually working with Zachary, who proved to be helpful. He introduced us to a couple of phone makes based on our descriptions of what we wanted. His knowledge of the features of phones was very specific and eventually we settled on two that we are very pleased with. We highly recommend this store and Zachary!

Great Service!! Even though things didn’t go as planned during the transaction they still was able to help me and get me everything that I wanted! Zachary was amazing!! I would definitely recommend him to everyone! He will hook you up.

Parker was excellent. He was very knowledgeable and polite with the service he provided us. My husband switched from android to iPhone and he made the transition go smoothly for us. He even stayed past the store hours to make sure we were happy and satisfied with our purchase. Even though the process took a little while, he always kept a smile and made sure we had everything we needed. I would recommend this store to anyone who needs to get a new phone or needs help with thier phone.

Terrible customer service. The women working the afternoon on 4/23/20 had an attitude and was terrible help. Went in trying to upgrade. I just left immediately after the first exchange with her. Plenty of other stores to go to. Avoid this one.

5 stars for Eric K! I went in there to port my existing number to Verizon Network. I was confused of, if I should go with Postpaid or prepaid to the extend that we almost file an application for postpaid, cancelled it and filed another for prepaid and then to my guilt we had to cancel and proceed with the postpaid application. But guess what, Eric was really patient with me and he handled the situation very professionally and with a calm persona! Not every professional has it! Therefore my recommendation is for Eric! To his Bright career profession and service!

Came in to speak with someone on a new phone plan and to get some pricing information. Eric helped us and did a fantastic job explaining and laying everything out for us. Even going so far as to help compare phones and explain the differences between them. Just an amazing job!

Parker went beyond what he needed to do for a customer. I helped to reestablish the memory on my phone. Parker checked to ensure that my phone was not being hacked or had any Viruses. I insisted that I did not wish to take up his time. Parker assured me that he was more than happy to accommodate me. I will definitely return in a couple of months to purchase an I phone. I so appreciated his assistance today. He went beyond the call of duty.

Great customer service today. Not only was Eric very knowledgeable about phones, service plans, etc, he was extremely professional and courteous. Eric answered all my questions and even passed along some great information which I wouldnt have thought to ask. Thanks, Eric.

The customer service was wonderful! Eric was so knowable and helpful. His multitasking with other customers while helping us was awesome! Made sure we knew he was there for future help and questions. Wonderful experience!

Go Wireless was amazing. Informative and extremely helpful. Highly recommend.

Parker was wonderful! He knew just what I was looking for and gave me some great advice in relationship to right things to buy. The bonus was he also helped me with apps on my phone which he really didnt have to do! Great service! I will always use this store! Please share with Parker!

Parker was super pleasant and very attentive at the end of a long Sunday. He was working alone and had several customers all of whom he attended to with kindness and repeatedly thanked for our patience. He multi-tasked to help us all at one, as best he could. I did not intend to be there nearly as long as I was, but despite this, he made it easier to wait and demonstrated exemplary customer service during this time.

Nothing but amazing at this location! James and Jak are exceptional as well as all of the additional staff. I have never had any issues. They don’t haggle you and will break things down so that you’re getting the best deal and make sure you understand what you’re paying for. Also one of the few locations with the screen replacement program. Only Verizon I’ll go to.

This is the BEST Verizon store! Great service every time with all of our phones. Eric is so professional, knowledgable and friendly. He goes the extra mile and really cares about the customers!!!!! Thanks for a wonderful experience.

This is the only Verizon store I go to in my area! The workers are fabulous and have excellent customer service. They are the reason I always come back. They help you every step of the way and answer all questions thoroughly. I highly recommend checking out this Verizon location :)

I went into this store a few days ago with questions about an upgrade and purchase of an apple watch. I originally spoke with Shane and he was more than helpful! All of my questions I had he had an answer for. I left without upgrading but later that day called to order the watch. When the watch came in (was supposed to be 2 days but was because of ups) I was greeted, but had to wait (no biggie) Parker was eventually the one who helped me. He was awesome the whole time! The whole process was so simple and smooth, he was just as helpful as I needed him to be. They both made it super comfortable for what could have been a lot of awkward silence and waiting. I will 100% be using this Verizon from now on!

A shout out to Parker at the Innsbrook Go Wireless store. I purchased an iPhone 7plus and he went above and beyond providing the best customer service I have ever encountered in my life. He made my transition to a new phone seamless. My family will be returning to him exclusively for his superb customer service. Ive had 20 years plus with Verizon and this was the best support and service I have ever encountered. Whatever he is being paid its not enough. This young man has great potential in life with the heart to make it happen. Thank you Parker!

Came in to update my phone and the iCloud backup took much longer than expected due to the high amount of data on my phone (no fault on the staff whatsoever). I was helped by Parker and he was very personable, professional, and accommodating. When it appeared the back up would take a while he offered to keep an eye on it and that I could step out for lunch if I wanted which I did and he even recommended a nice place for me. Overall I felt I had an excellent experience here and will be coming back to this location for any needs I may have regarding my phone or phone service.

A HUGE thank you to Parker (Charles) Haley! He was extremely patient and helpful explaining various options and calculating costs for the different upgrades I just did on my plan! He spent time, even after he finished his shift, to make sure everything was set. He was very knowledgeable about current promotions and gave me all of the information to access rebates. When trying to determine which phone was best, he did not recommend the most expensive one as it did not meet my current needs. This shows he is truly supportive of customers! Parker was so pleasant to work with. Thanks, Parker! I look forward to coming back to this store for all of my future Verizon needs!

Was there this past Saturday night to get a new phone for my son’s birthday. Parker was wonderful to deal with. He explained everything thoroughly an d then looked over our current plan and managed to save us a good bit of money each month by changing our plan. We’ve had Verizon for years and mostly dealt with corporate stores for our business but this was exceptional service.

Eric Keeton was absolutely the BEST!! He was so knowledgeable and explained everything about my new phone. He answered all my questions and was very patient. Will absolutely return to this store for future help.

Absolutely the best service I have experienced with any Verizon Wireless store! Rodney and Michael were very knowledgeable and spent alot of time with us answering all of the questions we had. With our family being on a tight monthly budget, they were both very understanding and accommodating with finding the best quality product within our budget. Plus, its always helpful for the District Manager being in the store the same time. :) For those customers that usually visit the other Verizon stores, I challenge you to visit this store and meet with Rodney or Michael. They are both second to none!

James helped us and was awesome!! He showed us the best customer service and we couldnt of asked for better service!We were talking as if we had known each other for awhile and we were just visiting the area! Youre awesome so Thank you again James!

I had the best customer service experience at this store! James was extremely knowledgable, honest, and made the entire process fun as well as stress-free. I walked out extremely happy with a new phone and better phone plan! I will be back!

I found out this location by riding down the street. Zach, Eric, James & Jesse has been a great help. They have wonderful customer service Ive seen at a Verizon store in a long time.

Hands down the absolute best experience Ive ever had with a Verizon store. All of the employees are super knowledgeable, friendly, and a blast to work with. Getting a new phone required me to be there for a couple of hours and I honestly enjoyed every minute. I had a lot of questions and they were amazingly patient while also making me feel at home and let me browse at my own pace. I will return to this store for anything in the future even if I have to drive an hour.

Parker is literally the MOST HELPFUL Verizon employee Ive ever dealt with. He is really nice, knows his stuff, and is actually willing to help a customer with their problem. I always assumed that a helpful Verizon employee was some sort of urban legend, but Parker is the real deal. After we realized that my iPhone had a hardware issue and couldnt be solved in the store, he still worked with me to increase my data and lower the overall cost of my plan.

Store rep. should acknowledge when customers come in if he is serving another customer. If he is going to be a while with a customer he should let others waiting know. I was never acknowledged or spoken to when I arrived. Waited approximately 45 min. (my choice). He was great when my turn came. Bottom line, acknowledge when customers arrive and inform if its going to be a lengthy wait. Other than this small issue, this is my favorite Verizon store.

The employees here were awesome and super helpful! I broke my iPhone and Parker patiently helped me weigh out all my options, pick out a sturdy case, and explained all the warranties and stuff very well. Made the usually painful process of getting a new phone quick and easy!

John and Rodney provided fast, excellent service during my visit. They were able to have the phone I wanted (which was out of stock in the entire district) delivered to their location the same day. If you are looking for a great customer service experience, look no further.

Everyone here is super helpful and friendly. Even when they are busy the employees are able to multitask to work with a few people at the same time minimizing waits. Knowledgeable friendly and fast is a hard combination to fund but they nail it here.

Sean was extremely fast, efficient and professional not only with just me but all other customers before and after me. Considering he was by himself he had plenty to juggle and he handled it very well. Hands down the most painless activation process Ive ever experienced. He answered all of my questions and offered valuable information about my plan, accessories and even shared some cool tricks for my new phone. I am completely satisfied with his service.

After having a bad experience at another Verizon retailer in the area, we found this location near by. The representative, Jak, we met with was very personable and helpful. She was knowledgeable about the products and services that Verizon had to offer. The level of service was outstanding and above and beyond what I expected-especially after having just left a bad experience at the other store. I would recommend this location to anyone in the area.

Sean was a terrific employee and made my experience worthwhile. I would recommend him and his store to anyone. Since i teach Customer service I am able to see that his qualities are excellent. He was quite helpful with the sales process as well as showing me how everything workedAbove and beyond!!!

Amazing experience!! I will drive to this location (1 hour out of my way) every time. Zachary is fantastic and so helpful!

I dealt with Parker. He was very professional. He LISTENED to my needs, didnt try to upsell me a phone with features I didnt need. He explained the service options, and got the phone set up quickly. I was very pleased with his service and with this experience. Ive been a Verizon Wireless Customer since the early 90s and this was the best service Ive had in a Verizon Wireless store.

Love the store and staff! Even on busy days they will acknowledge your presence and before you know it, itll be your turn. They are very knowledgable about all devices and accessories.

Parker was excellent. Very detail oriented and patient all along the process. Would recommend this store to anybody looking for verizon services. You wont be disappointed.

Zack was super helpful, set up new phone quickly, knew the ins and outs of the phone, answered our questions. That adds up to great service. Thankyou Zack.

I bought 2 unlocked phones at Best Buy, and went here to have them configured. Parker helped me, and did a great job. Very personable and professional. Ill definitely go back in the future.

I have never had a better experience at a Verizon store. Zachary was extremely knowledgeable of the products and helped me find the perfect phone in my price range. This should be everyones store of choice

Huge shout out to Parker who fixed my phone (magically) on Christmas Eve and saved me from having to buy a new one. I will be back in February to purchase one from this location when my renewal happens. Very nice people and very great service :)

They are good for a retailer. Helpful and friendly. Even lowered their music when asked.

Parker is awesome! Provides fantastic customer service, and I’ve seen him handle 2-4 customers at the same time, by himself. The service has been great every time.

I worked with Parker on the end of the day on 1.1.18. He greeted me as though I was the first person through the door and made sure that I was happy with the service he provided before I left. I will definitely be returning to work with him when it is time for an upgrade!

The customer service was great, had no issues at all. We worked with Jak and she made the upgrade transition very smooth! Would definitely would suggest this location for anyone who wants a quick/easy experience.

No phone. Ordered phone on Wednesday and was told they would have it in on Friday so no problem to get it Sunday. Sunday we brought our daughter to get her birthday present, the new phone, and it was not there. They said it never arrived Friday and no one bothered to call and let us know. We showed up with daughter and she was crushed. No phone. They are a PHONE company, how is it they cant make a call?

Before I tried this store, Ive only had mediocre service at Verizon stores including the Chicagos flagship store on Mag Mile. I visited this retailer to upgrade my S7 Edge to Note 8 and felt that these guys care about customer satisfaction. They were trying to be more than salespeople and very knowledgable about devices and technology. The store is extremely clean too, so a shout-out to whoever keeps the store clean. Also, I didnt expect it would make a difference when a well-groomed professional takes a good care of your brand-new phone because I often saw salespeople elsewhere blowing off the dust with warm stinky breath which I hated. After upgrading, I had to make a second visit to get a replacement of the tempered glass protector, but they gave me several options including a free replacement, not extra charge. Ive talked to and worked with Shane, Allen and Parker, and they are all great. So, I decided to add one more 5-star review so they keep up their awesome work.

Robyn was great. She was very knowledgeable and helped me choose my new phone and service plan. It is the best Verizon retailer in town and I will highly recommend it to all of my friends and family.

The experience here at go Wireless was awesome. Robyn who helped me was great and got me a good deal for my father and I on our brand new LG 4G phone. Definitely would recommend coming in for a visit and a good deal.

My husband and I had a great experience from the time we walked in until the time we walked out. Zachary was amazing ! Thanks go wireless.

Sean knew what he was doing, very informed. It was a pleasant experience and I will be back. I asked for a way to give kudos and was given this process. I am excited about my Samsung S6 edge plus.

Parker was great helped me get the phone I wanted and was welcoming to everyone that came in letting them know he would be right with them. Great service and knowledgable staff.

Michael and John were extremely friendly and helpful. They provided quality customer service and reccomendations and explained everything thoroughly. Overall a delightful shopping experience! Thank you very much Michael and John.

Great experience! Lost my phone and Parker had me in and out with a new phone and tablet in no time. Wonderful

Parker was awesome! Got my new S8+ and was in and out in an hour or so, and thats after transferring all of my content to the new phone. Friendly people willing to help you get all you need to keep your phone alive.

Parker is a great asset Go Wireless.I ask a lot of questions.He answered everything.Parker knows his products well.Awesome experience I would recommend Him to all my friends & familySincerely Ray Edmonds

I have tried to come here twice to get a replacement glass screen protector for my phone. The first time, a Saturday morning, there were 6 people in line and one employee. I left without having any contact with the employee. Today I went in and there was one employee and 3 people in line. I told him what I needed and he said they were out of the size needed for my phone (ridiculous since they sell an unlimited replacements package for an absurd amount of money--they should have them in stock). Go somewhere else.

Best Verizon store in the West End! They were very accommodating and friendly. I you want fast, efficient and helpful service go to this Verizon store

Jacob Coppage was extremely helpful to me. He was more concerned about me getting what was good for me than a higher-priced item. He steered me towards a tablet for Skype and my desire to communicate with my granddaughter. I am a senior citizen, and he was very respectful and not at all patronizing. I will be back when I need a new phone and desire to have him help me again.

My wife and I were on a weekend getaway to Short Pump when my cell phone started acting up. We knew we were due for new phones so we stopped in to see if they could help us. Jax (real name I think was Jessika) was very helpful as was Rdney, the Store Manager. They took good care of us making sure we got the best value for our money. I highly recommend this store.

Incredibly knowledgeable and patient with all our questions. Helped us to get the best deal with the currently available offers. Mike was great to work with.

Jak, the Assistant Manager, was amazing! She helped us set up Fios without any hassle. And even when we had some issues with moving, she went above and beyond and to make sure our deals and equipment were taken care of! I would definitely recommend her to anyone looking for help with Verizon!

Michael was great! Very helpful, professional and nice. Answered every question and was very knowledgeable. A wonderful person to work with.

JAK is AWESOME! Ive been having a major issue with my phone, without resolve, so I was advised I needed to do a full reset, against my better judgement. So I went by the Innsbrook location today and put this task on JAK. She spent an endless amount of time with me, never grumbled and was nothing but professional, helpful and top notch. I appreciate her knowledge, guidance and patience in assisting me. Shes someone Verizon should be proud she represents them on the front line when dealing with customers, the people who depend on, support and utilize the network. Shes the BEST!!!

They were awesome. Happiest Verizon Ive ever been into! Customer service was excellent and they seemed happy to be at their job.

Extremely helpful and patient while dealing with me. He could not have been more professional

Parker was great. He really went out of his way to explain details to me and was straightforward and conscientious.

Eric was really helpful, friendly, & knowledgeable! Great experience there!!!

Parker and Jax customer service was 150%. very professional,very knowledgeable, & kind. Within minutes fixed & restored my contacts, email, Facebook etc /then explained on ways to work on the problems with my Apple Phone / Earlier in the week spent over 3 hours wait time + 1 hour with Apple Tech at Apple store and they lost all my Business Contacts and didn’t fix my many issues with my Apple 7. - my next phone will not be an Apple and I will go to Go Wireless Verizon store to buy my new phone and continue to get great Tech support with Jax and Parker. Every customer I seen come in while I was there were happy customers / all with getting their issues fixed or excited about buying a new phone

Excellent service and friendly staff

The best Verizon Wireless experience I have ever been part of, the corporate store fronts have always been over cluttered and understaffed, but GoWireless was absolutely different. They have an amazing team of representatives, I dealt with Diego and Rodney, they were both extraordinary! I hope everybody has a chance to experience the way Verizon should have run their stores!

Service depends on who you get. Either fast and great. Or pass the buck, I dont know.

Just bought my Samsung galaxy s8 today from Parker! And as always with this location I was very pleased. Parker, along with his fellow co workers, Jak and Allen, were very helpful and got me everything that I needed. This location continues to be the only location I shop at. I highly recommend coming here for any Verizon needs!

Service was awesome! Michael was very helpful with explaining how my new phone works. Ive been a verizon visions for a number of years and service is the reason why!

Pre-ordered two Galaxy Note 9s. One phone got delayed with an ETA 1 month out; the other phone arrived on time. Their system did not allow me to pickup the phone that had arrived. Store manager said I would have to wait for the delayed phone to arrive to pick up both phones. There was no way for him to override this in the system despite Verizon customer support saying there should be no reason for me to not be able to get the phone that arrived on time now. Take your business to a corporate Verizon store, not an indirect retailer.UPDATE: I contacted the email address in the response to my review and left my contact information and best time to reach me---havent received any call.UPDATE 2: I just learned that the BOGO credits that I was promised never went through. Their manager was supposed to do a manual override for my specific case, and it never happened. They tricked me into buying two $1,000 phones, making me think Id receive one for free. STAY AWAY!

Experience was great. Parker was helpful and pleasant to work with. Would definitely go back again.

Awesome help and very patient. All my questions were answered. Great experience!

Parker was very helpful in guiding me towards a new phone. I really appreciated his customer service. Thanks!

I was given the iPhone 10 as a Christmas gift. I went to the Verizon store at Willow Lawn, Richmond VA to have my new phone activated and purchase new accessories. My experience was so horrific and disgusting due to the Verizon representative I walked out without my phone being activated and no purchases. I vowed at that moment I would be switching to ATT as soon as I got back in town the next day.Because I was unable to get my purchases I needed to stop at a different Verizon, which I did at the go wireless verizon store located at Innsbrook next to Dairy Queen.The rep there was SO NICE and helpful and ask me to allow him an opportunity to make it right as my experience was not how he wanted me to think of Verizon.Today, 2/19/18, I came back in and saw the same rep Parker who recognized me and immediately began to assist me with the set up of my phone. He was patient and extremely helpful throughout the entire process. Because of Parker and he willingness to correct the other stores lack of customer service and ensure my experience was completely different, I will remain a Verizon customer which I have been for over 15 years.Thanks Parker, you are a true asset to the Verizon enterprise.

We had a very nice experience today.Parker was most helpful and knowledgeable and patient!!

Very nice and helpful! Highly recommend!

Can not put into words. To describe the excellent attention and service from the staff at the innsbriook store 797. Sean, AnthonY and Mike did everything possible to help with all our questions. We could not be more satisfied...

Very nice guys, they are really helpful,they help me to fix the phone .i will recommend them to anyone

My experience here was fantastic. The man who helped me, Michael, was very pleasant, engaging, and helpful. 5 stars.

Parker was great! I am a technophobe but he handled switching me to my new phone easy!

Awesome. Helped me find exactly what I needed. Quick and efficient. Great customer service.

Very helpful great customer service I come in to the store to pay my bill monthly we know each other by first names I wouldnt have it any other way

Christina and Michael were extremely helpful with deciding on a new phone and they even raised my data package without it costing me anything! I love my new Droid Turbo!

Jacob did a wonderful job. Very professional,knowledgeable and saved me lots of money!!

Michael was phenomenal! I am a young senior citizen and so not a gadget girl he was so patient and informative. He talked to me and not down to me. He was so hands on with the demonstrations for the Apple iPhone 6.

Awesome group of sales representative s! @Sean is amazing, sweet, darling, kind and very smart.

Had a really helpful staff member help us (Christina G.) and a really positive experience! Would recommend it to anyone.

Eric was very patient, wonderul, knowlegable and skilled!