Store not crowded, manager very attentive. Covid-19 protocol in place. Wonderful shopping experience!

Nice showroom and website. Had an idea going in which one I wanted. They had a tissue paper cover, so I laid down on a couple. Placed my order. It was delivered to store in days and I felt good that it was manufactured in Raleigh, not China. We bought three. Mattress seems to let off less smell than most. All mattress air off smells from polyurethane and polyester, but I think the cotton mix in the mattress helps this one. We got three Regency Saphire flippable mattresses: twin, full, and queen. Sleep great.

The beds were flat which makes it easier to lie on.

Because I have bought from the Original Mattress Factory before I knew I wanted to buy another mattress from them. I love the idea you can flip the mattress and it is made in the USA. I loved the one I had for 12 years so I knew if I would replace it one day it would be another Original Mattress. The guys that delivered it were awesome. Jay and Sammy were really nice and very polite. This is the 3rd mattress that I have bought from the Mattress Factory. I would highly recommend it.

NO high pressure sales! Love our new double sided pillow top mattress!!! The mattress delivered is as soft as the one in the showroom in Garner. We are repeat customers. This one is replacing the box spring and mattress we had for about 20 years!!! Love the Original Mattress Factory. Large variety of double sided mattresses! Note... they are heavy! If this lasts close to as long as our first set I will be ecstatic!

Most professional & very personable people to work with from Andre, the sales person, to the two delivery men. We replaced our original nine-year-old mattress which had been through two moves with a fantastic-feeling pillow top. Our backs are feeling SO much more rested!Thank you!!

Sales person was an expert with the mattresses and helped us pick the best one with a firm top and good price. Transaction was quick. She helped us load and we were on our way. Mattress fit perfectly on new bed.

Excellent service and not pushy like most salesmen

Wonderful customer service from Andre and quality products at a great price! OMF is our go to mattress store!

First, great experience at The store! Mr. Hester was very professional and informative. We love our Serenity Mattress, delivery was fast and from start to finish smooth process. The team are very professional and timely.

Better quality mattress due to way its made. Very helpful sales person. Company wants you to try out mattresses and controls.

Fantastic customer service without trying to oversell me on! Super professional and swift delivery. Will definitely shop there again.

We just got up from a good night sleep. We didnt want to get out of bed. The delivery People were awesome and very friendly...

Great place to shop for a mattress. Easy non pushy sales people will answer all of your questions. Just bought their top of the line inter spring queen mattress, (great value compared to other stores). Only have been on it a few days but will update review as time does. What I really like is there upfront no haggle prices and there warrantee. Will be back again.Update. One year later the mattress is still great but girlfriend and I upgraded to a king size foam bed and love that so far.

Well, we purchased a mattress from another manufacturer and it was way too hard for us. We went to original mattress factory and the sales person boasted about customer satisfaction and we ended up buying the latex mattress. Long story short it was horrible. Another long story short over $1000 later we got the orthopedic pillow top. To be told to get deep pocket sheets ay mattress cover. Initially told the mattress is over 16. Well our mattress is under 16. Deep pocket sheet are too big. As is the mattress cover. Hundreds of dollars later because you cant return sheets or mattress cover. So disappointed...

The people were helpful their price is very good and I love the mattress!!!

No high-pressure sales tactics here. Good solid products and the pricing was great for what we bought (queen and full sets). Would highly recommend them over any other store within 500 feet.

Love this place. Orthopedic luxury firm is perfect for me.

Overall the quality and price was good. I am very disappointed with the customer service though. We made it clear that we wanted a mattress, box spring, 2 pillows, AND a mattress cover. It was mentioned at least twice about the mattress cover. We got a quote that we were happy with (which we thought included the mattress cover). The salesman talked to us at the end about the importance of a mattress cover and we said and I quote yes, thats why we said we wanted a mattress cover. He said yes, thats right you guys are already on top of things. A week later they bring the mattress... NO mattress cover. I talked to Reid and my wife talked to Nick. Reid actually told me he would be more than happy to send me one no charge, but he should talk to salesman first. After a half hour he calls back and says we should split the difference because his salesman doesnt remember what happened and thats the fair thing to do. They did offer to overnight it. Heres the issue I have. The odds are small, but what if my 3 year old has a bad dream comes into our bed and pees or throws up or whatever. I would be so mad so the only other option is to make the 40 minute drive back to Garner. It wasnt about a stupid mattress pad or $55. It was about being inconvenienced and management acting as though they do not care that we just spent 20 times as much on their products and are willing to let us go as future customers over 27.50. If their behavior would have been different I would have been okay with driving up there and paying full price. I will not shop here again and I told Reid that. All he said was Im sorry you feel that way.

If you are looking for an inner-spring mattress this is the place to go. Do your research and read reviews you wont be sorry

No pressure sales environment. LOVE the new mattress. Ive had a Simmons Beautyrest Black edition, and a Tempurpedic Cloud, and my comfort was shortlived. Im finally sleeping well on a nice FIRM bed. Save yourself the thousands of extra dollars and get OMF. I even showed up a little early to pick it up, and the manager invited me back to see them finish constructing my mattress. Very cool indeed. Great customer service.

Not as nice as the store with the factory, still a good selection though to try out.

They still have the 2 sided mattress

Great service, fantastic products.

Nice choices

Overpriced

Comfortable