I had the pleasure to work with Anastasiia, John, and Shane. The team were amazing. Anastasiia went above and beyond to make the sale process went smoothly. She is knowledgeable, fun, and has a humble personality. I love my new car. I highly recommend this dealership. Thank you team for such a wonderful experience.

Natasha was my sales person. She made me feel very confident and comfortable in the purchasing the vehicle of my dreams. I feel that I got the best deal for my trade-in and the best deal on the purchase price of the Mercedes-Benz E300. I will definitely be purchasing my next vehicle from her and referring her to anyone I know in the market for a new vehicle.

My wife was in town Panama City Beach, and had car trouble. They were backed up, but worked my car in and took excellent care of my wife and her friend got the car safely repaired. Got them back on the road, safely. Customer service couldn’t have been better. Nikki was so personable. I wish I could have met her in person. My car was even delivered back to my hotel. From Fort Walton Beach. Thank you so much.

Called today for a service and they said it would not be until December!! That’s over a month just cannot believe it!! The selling point was they would come pick up our car and give us a loaner but now they say they no longer do that. It is a 3 hour round trip for us to get a service and now over a month to get in!! CRAZY

I had a fantastic experience at BMW/Mercedes of FWB. I can’t recommend Anastasiia enough, she was one of the best sales people I’ve ever worked with in any industry. Super helpful and always focused on our needs rather than trying to “sell” us on something!

These guys were great with their own system down they still got me in the car I wanted much thanks again

Marty has been my service writer for a while now. He makes the experience at ZT Motors flawless. It’s like I am speaking to a family member about my SUV. Very personable and professional. Great characteristics in customer service for this day and time.

Excellent sales department, excellent service department.John Walsh and his team are exemplary and have turned this dealership around with their care, attention to detail and ability to render a professional, courteous and reliable experience.Will continue to buy cars here.

While I was on vacation in Ft Walton Destin Beach my Mercedes S 600 was overheating and I immediately brought it into Mercedes Benz ( ZT Motors ) on an emergency basis. Mickey was Absolutely Wonderful she got me right in and kept me informed with the whole repair process. Mickey and her team saved the day and I would highly recommend Mercedes Benz of Ft Walton Destin Beach ( ZT Motors ).SincerelyDan Allen

This was the first time I have purchased a car online and it was the best car buying experience I have ever had. Noel Morales was wonderful to work with and he went above and beyond to make sure I was happy. I would definitely purchase another car from him in the future.

Took 17 days for a proper diagnosis give false and misleading information after 48-hour review then stall no return calls no return emails until persistence allowed me to weave through a tangled web of phone connections over 4 dealerships which got me thankfully to mister Thomas Wall service manager and he clarified and took care of the disappointing news. But that took another four days so they had the vehicle for 21 day and did not fix it the repair was twice the value of the car

Marty & the staff at MBENZ FWB continue to uphold the standard, amid construction chaos!

Fantastic customer service. Sure they fixed my car, but the real 5 star was the customer service in the service department. They were (understandably) short staffed and my car had to wait. Instead of me calling to ask, they called me (before it was late), informed me of the issue and then gave me frequent updates until the car was fixed. Absolutely fantastic and really showed how they went above and beyond.

The employees were very nice and super helpful. Made us feel right at home (while dealing with my car issues). Definitely would recommend.

We were very happy with the service department! I worked car dealership service for years and they were wonderful. Can’t go wrong using them for service needs.

Highly recommended with a knowledgeable, professional, and friendly staff. The design and flow of the new building and is absolutely a sight that has to be seen!

Highly recommend the service department. The service guys I dealt with were professional and helpful.

Mickey is a great service advisor. They worked around sickness of their staff and took excellent care of our vehicle. Very professional and friendly staff.

Easiest car buying ever, Anastasiia is so easy to work with and Phillip made it so seemless.

Our sales person, Buffy, was so helpful and nice! This is our first Mercedes and we love it. Go see Buffy and shell take great care of you.

So impressed with the staff, everyone was first class with top notch service. Our experience with Anastasiia and Phillip was fantastic. I absolutely love my new car, you made everything so easy! Thank you!

Amazing! Amazing! Amazing! My husband was on a work trip and they were really willing to help me out! 100% great experience!

MB of FWB has a top-notch service department. My service advisor Mickey helped us work through a very difficult repair, keeping us updated throughout the process. Their was staff made our GL look like new! A+++

Mr. Marty DePue gave us excellent, professional service. We were pleased with the outcome.

My mother went by on Monday and had to call back on Wednesday to buy a car. She still has not received a phone call back and she was a loyal owner until now. I guess the sales staff is so busy that they dont have time to sell her a car. Ive worked at a dealership for close to 20 years and she shouldnt have to call the salesperson, he should be calling her but she has decided to buy from somewhere else now and not a Mercedes..Thanks for nothing

Wow. I have dealt with St.Louis Mo and Birmingham Mercedes dealers/ service.Fort Walton Beach Mercedes is the absolute worst.Change the alternator and battery after sitting for 3-4 weeks on their lot. Then the radio doesn’t work( not just resetting a code) doesn’t work!!!Also, driving home the car vibrates from the bottom of the car. The exhaust system is not secure. This car has 11,000 miles on it … oops not our fault.Wanted money to diagnose the radio … the radio is connected to the battery which runs off the alternator… really???You let my car sit and sit because you need a certain mechanic to look at it. This is unreal.So, this dealership is something that you may watch out for. 6 Mercedes and my first bad experience.

Phenomenal customer service! Made you feel at home and willing to answer any questions/concerns. I highly recommend them.

They gave us a deal we couldn’t refuse! My sales agent Buffy Patterson knew a lot of info of all the cars that I was interested in and she is very dedicated in giving the utmost five star treatment in customer service. I recommend having her as your sales consultant. My husband and I is very happy to get our first Mercedes from them. It’s an experience I will never forget and I strongly recommend them. The general manager John Walsh was very nice and seal the deal. Thank you!!!!!!

Personnel were very professional and helpful. Maintenance was quickly finished. But some of the courtesy’s often offered my Mercedes heavily lacked. Their wash rack for vehicles was down due to drainage issues, which is understandable. But the vehicle vacuum wasn’t don’t thoroughly and the car was still very dusty. I took the car and cleaned it myself because I was looking forward to having my car professionally cleaned. For the Type-B maintenance, I was sent an email recommending tire balancing and alignment. I opted-in and my vehicle still pulls to the passenger side a tiny bit. The loaner I was given had some minor issues, the sunroof wasn’t functional and wasn’t annotated on the loaner sign over sheet. And the final review I have to leave is that I had to wait almost 15 days past the service due date to receive a loaner vehicle. Overall the people at MB of FWB are amazing and highly recommend. But don’t expect to be blown out of the water by their meat and potato’s luxury service.

We went to service department after getting a flat tire on our way home, over 600 miles away. The service was deplorable! The manager refused to give us the tire under our tire insurance and wanted us to pay full price. Our home dealership in Miami then tried to call to help fix the issue, and the dealer would not pick up. He insulted us and threatened to refuse service. And all this was with a tropical storm on top us. Never have I been treated this way anywhere! The worst part was that this treatment was from the manager, John Walsh.

Found the car from 500+ miles away. They pulled the deal together as true professionals and then shipped it to me - sight unseen. Many thanks to manager John Walsh and Larry in the business office.

Service department lacks serious customer service skills.  I would never take my car there again.On Friday,6/4/21, I took my E400 to get an estimate for replacing a damaged side skirt.  Writing up the estimate was taking too long, so I left and asked if it can be emailed to me?   The service rep called afterwards and said the estimate is ready and he will email it to me. I didnt receive any email. I then  contacted the service rep on Monday, 6/7/21, and left a message and then again on 6/8/ and 6/9.  On 6/9 I also left a message for Sales Manager, and the General Manager but nobody has returned my phone calls.  Its been a total waist of my time trying to get a hold of anybody there.Im not sure if anybody is working in that dealership, but I certainly  know that I will never go back to this dealership !

Wonderful experience and I love my new car! :)

Superb staff and professional service. Absolutely the best service department in the Panhandle!

Dylan was fantastic to work with. Everyone at the facility was friendly and helpful. We would rate the dealership as a 5+ on a 5 point scale. Should we be back in the area and need assistance we would definitely return. Dylan and the dealership exceeded our expectations. A very satisfied customer.

They have great service now! Dalton, helped me this time, he was very knowledgeable, helpful and most of all friendly. Everyone was sweet & friendly there.I don’t know the lady’s name, but I remember she had given me a ride back home, remembered me and went out her way to say hello.Definitely returning for our cars next services.(The last guy I had to deal was not very nice and helpful at all. The last guy called me 15-20 minutes before they closed to tell me my car is done and that I need to bring the loner car back, when I called back before closing time he had left the office. Made me not want to go back. After a year, I thought I give it a try again. He’s no longer working there.)

Working with Cecil in parts made all of the difference. He ensured that all of my needs were taken care of and exceeded any and all expectations as a customer. After I ordered the wrong part, he was prompt in ordering the right part, getting it delivered to me, and executing an exchange. Big kudos to the parts team at Mercedes-Benz!

I continue to be impressed by the TOTAL Satisfaction approach that ZT Motors gives their customers in Fort Walton Beach FL. I have been a happy customer there for over 20 years.Their Service Team (now led by Thomas Wall) is a joy to work with - AND he follows up. Cecil Vickers in Parts, knows his MB parts and components - backwards - as well as his ordering and billing system.Marty DePue and Mickey Amato are each excellent at working with their customers, in scheduling and coordinating with their Service team, and in solving each service problem - on time - as promised.Their Senior Mechanic - Kevin Stanley - knows ALL his MB cars, inside and out - and can execute with his team better than any mechanic or tech expert I have ever worked with. Magic!It’s no wonder their ZT Motors team is always backlogged - but their service is worth the wait, and with NO surprises.ZT gets a 10!Steve HallValparaiso, FL

The professionalism of the team at ZT Motors is exemplary. John, Anastasia, and Philip were detailed and patient in answering any inquiries. I am thrilled to have had such great experience in finding the perfect vehicle. Thanks, guys!

Dylan was absolutely wonderful! He provided seamless and prompt and courteous service. We were from out of town, and he put me at ease and made sure we got our car fixed in record time to have for our trip home. Wish he worked at our dealership back home! Thanks!

Mr. Marty in service was very quick to contact us, let us know what was happening with our car, and update us with the repair. He was incredibly courteous and professional during a stressful situation. We highly recommend VT Mercedes.

The management and staff were highly professional and accommodating to get our problem resolved as quickly as possible so we could continue our long trip to be at the hospital with an ill relative.

Everyone was friendly and welcoming from the general sales manager to our salesman to the finance manager. Our salesman Larry Kriegel went above and beyond answering all our questions—extremely knowledgeable about the particular car we were interested in and spent a great deal of time with us making sure we were comfortable with our decision. Very pleasant buying experience from start to finish. I highly recommend this dealership.

Thanks to the ZT MOTORS Sales Team, and specifically Anastasiia and John, for making my transition into a new Mercedes 53 AMG so easy! They spent extra time making sure I understood haw to use all of the bells and whistles, and that I felt comfortable in my new vehicle. Anastasiia continues to follow up and I appreciate all of the special attention.This is my second car with ZT…and will not be my last!

Thomas Wall gave me the best service I’ve ever received he definitely is going make a huge positive impact on this branch and also Mickey was a huge help too, very polite and respectful, GREAT TEAM!!!!!!

Great buying experience, excited to see the new facility when construction is complete. Anastasia was very helpful and knowledgeable on all things Mercedes! Love my GLB 😎

Super service, great customer service, awesome staff

I had the best experience ever with ZT Motors FWB Mercedes-Benz. The entire staff was extremely helpful and made my car buying process super easy and simple. The sales rep Anastasiia B. was very knowledgeable about the car I was purchasing and explained everything to me very thoroughly. She made sure I understood everything before I drove off the lot. I would highly suggest purchasing a car from her.

Mr. Craig who is the service director, took very good care of me. I had a little problem on the weekend to service my car. He called me the next week and was very sorry for what happened. He sent someone with a loaner the next day, took my car and perform the necessary service. He was very pleasant and courteous and professional. I am very pleased and would recommend ZT motors/Mercedes service. I once again appreciate Mr. Craig very much. Thumbs up.

Derick and Marty took great care of me. Without a doubt two of the nicest people i had the pleasure of doing business with. Along with the rest of the staff. I had to replace my key fob and it only took one day for it to arrive. I will definitely be returning in the near future with anything related with the upkeep and maintenance of my car. Thank you for such a pleasant experience.

They were doing some construction on the building but it did not take away from the service. Dylan was very helpful and kept me informed on what was happening during the servicing performed on my car. From the time you drive up, you are met with people giving you info and they were wearing masks. Great place, wonderful service.

I worked directly with Marian who stepped in the help out due to people being out. What a fortunate break for me. Marian was fabulous and worked diligently for quite a long time to get my issue solved while constantly communicating everything back to me. She was knowledgeable and compassionate regarding my issues. Amazing experience. Love her.

Anastasia was very good at answering my questions. It only took two hours to leave with my 2020 GLE!

Really enjoyed the purchase experience. Not pushy let us figure out what we wanted to buy. Entire staff is very friendly. Larry was great and purchasing he got us setup with Mercedes me connect then showed us how everything works in the car.Car was due for scheduled service guys service wad great.

We were out of town on a vacation and noticed damage from a pothole. Mickey got us right in, replaced the tire, and even gave us a discount. Excellent service.

Every body listen upDelete all negative reviewsI am sob when it comes to services, attitude.And value. You guys have best MercedesService crew all around, Dylan is God.I can’t believe service response he providedEvery body is striving for customers satisfactionAnd I can’t thank then enough .I will buy next mercedes from them .

It was very easy to get an appointment. I was greeted upon arrival. My technician was friendly and knowledgeable. He told me it would take 3 hours. It took 2.5. They did a great job with my car. The ONLY thing that made me uncomfortable was NONE of the employees checking people in were wearing a mask.

From start to finish, an exceptional experience.First, our salesman Mark Valletta was extremely professional and competent. He knows what hes selling and it shows. I got a good deal and a fair price on my trade. No cars sales BS that you get from so many other dealerships.The sales manager, John Walsh, was helpful and thorough in his presentation. Very professional attitudes from everyone involved.Larry, who explained my technological marvel was extremely knowledgeable and helped me set the vehicle up as I liked it.I cant recommend this dealership any more thoroughly.

I was given a loner so I can go to work while my car is getting service, I was told it will take couple of days, I was given a call the same day I dropped my car off, 7 minutes before they closed, saying that they have to have their loner car back because my car is ready. (Which is awesome) I called back but he has already left, but he did call me 7mins before they closed. I was so worried I would be charged $80 per day because I wouldnt be able to drop my car off until Monday because of my work schedule (Dropped my car off Friday morning). Luckily they have a service where they swap car at your location. Over all everyone was nice even the guy that called me 7 mins before he left saying he needs his car back.

Great experience from start to finish! Thank you to the team for guiding and assisting me throughout the car buying process. I love my new car!!

We had the best car buying experience at this dealership!

Great service. Even tho Mercedes is under construction there’s a nice waiting area next door at BMW. friendly staff. And a free car wash!

My overall experience was excellent! The staff, primarily Terrence and Kathy in the Service Department were exceptionally professional in every aspect of their job! They were able to get my car in, repaired, detailedimmaculately, and back to me in a short timeframe. Recommend a raise and/or party for these great staff members! Wonderful job! Keep up the outstanding work you do as it is a reflection of the high quality vehicles you provide to your customers, like me, who are in essence; Mercedes Benz family members who will keep returning year after year!

ZT Motors is not the typical pushy car dealership. They worked with us and didn’t try to put us into a vehicle we didn’t want. They are super nice people with great customer service!

My service advisor was very helpful. She explained everything very well. She is an asset to your company.

If we could give less than one star, we would do so. We have two Mercedes, and have been trying to set up servicing on both cars, and can not get them to respond to our calls. The last time we had them serviced at ZT Motors, the problems were not corrected on the one car, and we had to leave the car. We live an hour away, so it is a two hour trip to and from. We have now decided to have Dothan Mercedes pick our cars up and return them after servicing. They charge $95 for this service, but they do leave a loaner car. It is well worth the service and much less aggravation.

We recently purchased a new car for my daughter. Her first big purchase and first time financing a car. The entire buying experience was top notch. We were scheduled to come in and see the car we were interested in and they took good care of us the entire time. Kari Davis was my salesperson she was great through the entire process. This was the smoothest in and out purchase I’ve ever had. Phillip made financing quick and stress free.he even took time to educate my daughter a little in managing her credit. I’d highly recommend ZT motors when in the market to buy or lease your next vehicle. I will definitely be back for my next purchase.

Very impressed with the entire dealership. We had a favorite car from the beginning that we saw on the lot. We considered 3 different models and drove two of them. Between Larry Kriegel the sales rep, Philip Brinson the finance manager, and John Walsh the general manager, all questions were answered to our complete satisfaction. They matched the best finance rate we could find and exceeded expectations in providing the best deal possible in extended warranty and service packages. In the end we opted for the car that first drew our attention. We’re now driving the car we only dreamed of ever owning!

The customer service is amazing. We went to purchase a car on the day Buffy (our sales person) was off. She came even though it was her day off to make the sale. She was very attentive and respectful of our decisions when picking a car to purchase. She is a very knowledgeable sales person who answered every question we asked her. If you need a car ask for Buffy.

Mr Marty D. was a-maz-ing! He was extremely professional and personable. Even though I did not schedule a loaner, when it was decided they needed to keep my vehicle over the weekend, I asked the question of getting a loaner, expecting to hear, “We do not have any available”, but instead, Mr. Marty made it happen! Thanks Marty for your patience while I asked questions and you so patiently answered each one. Anyone needing service at the FWB location, I highly recommend Mr. Marty, you will not be disappointed.

Excellent. Found the truck I wanted and the price was right. Called Ross and bingo... done... quick. He then had the truck delivered to me in Baytown, Texas. Transaction was GREAT, vehicle was great, and the whole deal was the easiest, quickest, and least stressful than I have ever seen. Thanks Ross... luv my Truck - just wait till I convert it to a new Excursion in Jan 2017

I was there 3 hours to have a piece of plastic molding replaced. When they brought my vehicle to me they said they replaced it and covered it under warranty. When I arrived home in Panama City Beach I checked the piece of molding. It has not been replaced! So another trip on Tuesday to get it replaced. I will never leave again without checking to verify the repair(s) have been completed. I worry about any future repairs when I cannot see that the repairs are completed. I might explore other Mercedes dealerships to complete repairs in the future.

ZT MOTORS DOES A GREAT THOROUGH JOB. Knowledgeable friendly staff that enjoys making relationships with customers.

Marty Dupre did an excellent job for sign in and pickup. Car was returned very clean. This is my 4th maintenance service and so far good results.

“A true Mercedes experience”!!Terrence and Marcus at Fort Walton Beach Mercedes dealership provided the best customer service and mechanical advise I have ever experience at any MB dealership. I have been a MB Owner for over 15 Years. So two weeks ago my car broke down on the side of the road in the middle of 5pm beach traffic. I was on the phone with MB road side assistance explaining my issue to the young lady. As I was talking to her a black truck pulled up to help me. Marcus was off duty but still has his MB work shirt on. He remembered seeing my car at the dealership for services before. On his on time and own dime he went back to his house to get a jack and some tools to fix my issue. He temporarily corrected the issue to allow me to get to the MB dealership for further assistance. Marcus had already contacted Terrence my service agent and told him the story. As I got to the dealership Terrence was already waiting for me at the door and provide more excellent MB service. I know this review is long but it’s important to know how these guys went out of there way to assist a Loyal MB customer. For this, I appreciate you guys and drinks on me as soon as this COVID19 is over.

We had a fabulous experience buying a new car from Noel Morales at Mercedes-Benz. He is professional, knowledgeable, and very personable, someone who was more a consultant than a salesperson. The entire process was smooth and easy, with John Walsh and Philip Brinson assisting in closing the deal. Thank you to Mercedes-Benz of Fort Walton, Id refer this dealership to anyone looking to buy a Mercedes!

Before you go to this store, be careful they do some intrigue on you price list and tell you all the fee are pay for the government. Actually they just use this way to raise the price. I purchase Mercedes ML 350 in this dealer one month ago. They told me the sales tax and county tax is separated. So it makes me pay double tax for my county and city car tax. And the grossing sell price is one thousand dollar higher than the price he told me in the store. I do not satisfied this sales skill. You can tell me the sales price can not be lower than that price. But you can not cheat me the information. If I know this store final sales price is higher than the price they mark on the website. I wont drive 200 miles and buy this car. The custom experience is very terrible.

If you need Mercedes services go to Mercedes Benz Fort Walton Beach. The service is great. Ask for Dylan!! Everyone is great but Dylan is spectacular! He maintains a smile in all situations, try’s to cater to your situation and needs. Thanks Dylan for the great service and customer service!!A. Cepeda

Poor management. Visited this dealership for service and notice they have swapped more than 3/4 of the employees and managers. Young staff with little knowledge working makes for a bad experience when trying to deal in a high line store.

I was having issues with my car, and Dylan was able to get my issues remedied within a very reasonable amount of time. My vehicle was worked in even with their extremely busy schedule. Thank you so much Dylan.

Consistently amazing customer service, be it in person or over the phone. Love working with Dylan and Marty, a great duo.

Great staff and customer service!

Most courteous dealer reps and service agentsTech did excellent job

Although undergoing major construction, the new dealership looks as if it will be beautiful and accommodating. We were there for the airbag recall. Since we live in PCBEACH, they took us right in and got the job done quickly. We really appreciated them being conscientious of our ages with this bully Covid everywhere.Everyone was wearing masks, and social distancing, they made us more comfortable to be indoors, because it was too cold & gloomy to be outside. Very friendly staff and several times different ones asked if we needed anything ie: coffee, water, soft drinks and snacks were available.

I highly recommend ZT Mercedes. Their staff members are always helpful and friendly. The service manager, Kathryn Rogan is kind and attentive. Terrance is great too! He always makes sure Im taken care of. They really make me feel like a valuable customer. Great customer service goes a long way.

Marty and the crew at ZT is very easy to work with and very conscientious about making sure your vehicle is done quickly and safely. Customer service is excellent and hard to find nowadays where they really take time to care about your needs.

My experience was like interacting with family. Larry was my sales rep and he made my experience the best car purchase ever. Additionally, the floor manager, John, was very straightforward and never stopped working to ensure it was a win/win for me and the dealership.

Even under covid ZT Motors strives for excellent service. Good service at a good price.

Marty and Dillan and the whole team did a great job and service was excellent!

Terrance (hopefully I spelled that right ) was nothing short of amazing !! He always kept me updated, was honest, and explained everything in great detail so I would understand what we were doing. I have never had customer service like he provided us with any other car place. He deserves a raise for sure. He made it seem like we had known each other for years in just three weeks. Also my car runs amazing ! I couldn’t happier and ever happy I had someone like Terrance to deal with during this time. Thank you again Terrance !!

Great service awesome employeesAmazing carsAnd a outstanding financial departmentI will be a life long customer

Professional and timely service!

Very pleased New 2021 GLE 350We bought our new MB GLE 350 from this dealership and could not be happier!!The team at ZT Mercedes-Benz of Fort Walton Beach took the time and effort to search the available inventory from other dealers to find the right color and other options we needed. This dealership went beyond what other dealerships wanted to do for us. Other dealers were only interested in selling their own, on- lot inventory. We received easy communications via email that allowed us to understand and agree to our trade value before we were on site.John Walsh, Mark Valletta and Philip Brinson were all fair, honest and transparent with us for our fees and total deal.Thanks to the team for making this purchase seamless and easy in the time of Covid-19.

Marty is the best. Always helpful.

A waste of time.Recently moved to the area and made an appointment for Smart car at Dealer. Appointment was made more than a week ago. Drove an hour and a half to dealership, only to get informed that they do not service the Mercedes Smart car. They knew about the appointment and could not call to say they can not service the Smart. Referred me to Pensacola Mercedes dealer as they are authorized to work on Smart. Again, wrong information.

They were super helpful and Dylan was excellent to work with. Thank you!

Buffy did a great job helping us get the best deal. Personal and friendly at all times!

My waiting time was not long and I enjoyed my treats while waiting. I appreciate Mercedes for squeezing me in at the spur of the moment for my urgent matter.

Great service, fair prices, trustworthy staff

Marty alway takes the best care of my cars and me! On a 3 car roll this week and it’s going as smooth as silk.