Really helpful thanks again

Henry is the best! Excellent customer service!

My vehicle was involved in a fender bender collision and sustained damage to its bumper. I took it to BMW of Fairfax Collision Center, and it was the best decision that I made. From the moment I walked in, I was treated as a valued customer. The Manager was extremely kind and went above and beyond to get me home. Henry was assigned as my Representative, and I can say without fear of contradiction, that he was extremely professional, caring, and knowledgeable. BMW of Fairfax Collision Center also offers a fantastic online dashboard which updates you about the status of repairs. Accordingly, you do not have to constantly call to seek updates. Upon the conclusion of the repairs, I retrieved my vehicle, which was in impeccable conditions. The craftsmanship was superb. The front of my vehicle looked as new. I highly recommend BMW of Fairfax Collision Center, Henry and the rest of the staff.

Professional and very experienced staff. Friendly and courteous too. I always have them fix my cars.

Best customer service and high quality work. Ask for Ian! He will make sure your experience is in line with BMW caliber you expect.

Excellent customer service and experience. No complaints

Took my m6 for a repair after a panel flew off of a truck and hit my car almost everywhere, including severely damaging the A pillar. The car came back as if it rolled off the showroom floor. Thank you guys, and thank you Henry for taking all of my calls and meticulous requests!! Oh and if I didn’t mention it, Henry is the guy to talk to there.

One of the best places to repair your BMW! Love the work they do!

Great service and regular updates. Henry was awesome to work with.

The strawberry salad was amazing!!!

Ian took great care of me! These guys have done work over many years and they always do top quality work.

Just love this district. The architects did such a great job designing this center. Its a successfully planned community where you can live and work, share the pride of ownership in a very diverse and colorful environment. Kids, grandparents, youngsters, people all ages mingle and one can see by their beaming faces that they truly enjoy Mosaic District, whether a resident, visitor, or shopper.

Man if u ever have a insurance accident do not bring it here! They will have your car for a month or longer for work that only take 2 days. They try they’re best to get over on the insurance which makes the process even longer smfh. I dt even feel like elaborating but trust me if u not spending cash and you’re going thru insurance pls pick somewhere else!

Great, professional, and detailed crew. Work was completed in a perfectly timely manner, and communication was consistent and thorough. They explained the work that needed (and didnt need) to be completed. They went above and beyond expectations in terms of delivering and producing a showroom body work fix. Thank you, Trevor.

I took my 328i to BMW of Fairfax Collision Center to repair a small dent that insurance covered. BMW accepted the insurance companys quote and completed the repair within three days. They kept me informed the entire time with email, text, and phone updates. The repairs were immaculate, and they did a great job of cleaning the inside of my car - it looked and smelled like it had been detailed! I would definitely take my car there again.

Expensive and took Forever to fix your car. Literally forever. Feel like if you are going through insurance, they will charge so much to repair and keep the car so long to the point it max out rental allowance. Im disappointed.

These guys rock. Our car was declared a total loss by the insurance company, but we knew -- based on where the tree branch fell -- it could be fixed by pros. Henry Garcia was great -- he kept us informed at every stage, gave us a reasonable estimate, and did a super job. Our car passed inspection with flying colors and we couldnt be more pleased.

Henry at BMW Fairfax Collision Center is the best. He restored my car to beautiful original condition when it was hit and damaged in front and rear. He provided excellent customer service throughout the process with regular call and email updates to calm down by worry. Months later, a small cover on my bumper was stolen and he gave me a replacement for free. I would not take my car anywhere else!

Henry Garcia is simply the best! From the time we brought in my 4 month old, 2018 BMW that was struck by a drunk driver, Henrys compassion, professionalism and thoroughness turned this terrible situation completely around! He had an estimate provided in less than 30 minutes and then the professionals at the shop had my BMW looking better than brand new is 5 days!! Henry used BMWs notification system that will email and text you every day with the status of your vehicle and where exactly it is in the repair process. This was so helpful and I looked forward to that notification at the end of the day knowing that my BMW was closer each day to completion. Henry made us feel important and treated us with such respect. Once they pulled it around for our inspection, we noticed was washed and looked amazing! We cannot thank you enough Henry!

I had a great experience getting a broken side mirror repaired. My final payment came couple hundred dollars less than estimated, an added bonus.

I loved the way their portal periodically provides updates on stages involved in fixing the car. Though the repair took a little more time than anticipated, I guess the wait was worth it coz my car was returned back to me in excellent conditions. Special thanks to Mr. Henry Garcia :)

The short version, my experience was pretty terrible. The much longer version is laid out a little below. NOTE: this is only a review of the body shop, not the service center where Ive always had a great experience and great service.5/3/19– Dropped off car at the body shop for repairs to the rear of the vehicle after getting rear ended + interior detail. They said it might be 1-2 weeks, but they wouldnt be sure until they started the repair.6/3/19– Email notifying me repair was completed.6/4/19– Went to pick up car with my parents around 9am. The rear work looked good. Car was not detailed. Upon getting home, we noticed the drivers side door lock was not working at all. My parents took the car back to the shop.6/6/19– Went back in the morning to pick up the car, thinking the lock would be repaired. Nope. Trevor said it was not their fault and that it was just wear and tear – that they did not do any work on that door. I understand they did not take the door apart, but they did have to open and close that door and they had to reset the lock system so I dont buy that the door coincidentally just broke all by itself during the month the car was in their hands at the shop. Needless to say the conversation got heated. My mother asked for proof that they didnt brake the lock and Trevor responded by saying he didnt need to prove anything to us and that it was the end of the discussion and they were not going to fix it. Incredibly rude service. I asked to speak with the manager so we went inside and Trevor attempted to call the body shop manager, Danny Guilliams. Danny was in an accounting meeting, but stood firm that it was not their fault. After about 10 minutes, Danny walked through the door. I guess it was a pretty short accounting meeting. He did not introduce himself until we asked if he was the manager. He was even more rude – correcting my mother when she said tear and wear and responding laughingly in a mocking way. He claimed it took so long because my insurance wanted them to put junk parts on the car and they wouldnt do it which I thought was extremely unprofessional to share. He offered to cover the labor of the door repair if I paid for the part. I wanted to speak with the GM so I got his name and we left.6/8/19– The GM, Mike Walker, and I finally got in touch Saturday evening. He still did not accept responsibility for the lock, but apologized for the bad service and offered to cover the cost of labor for the repair, complete the detailing, and fill the tank. While I was and still am incredibly annoyed that BMW would not accept full responsibility for the door repair (especially given it was a ~$300 repair), Mike was not rude and explained the reasons they would not accept responsibility and did what he could to make a fair offer to fix the issue. I was happy enough with that.6/17/19– I dropped off my car at the body shop for the door repair, detailing, and tank fill up. Repair was supposed to take 1 day so I did not get the rental offered to me.6/18/19– Did not hear from them all day with an update so I called around 4pm to check the status. I was told detailing was finishing up with it so it would be ready around closing and I could go the next morning to pick it up.6/19/19– Parents went to pick up the car for me. Everything was amazing! Just kidding, I wish. The material on the inside of the door handle had been clearly chipped, and the entire handle was loose. They were trying to go with the wear and tear argument again, but Trevor was very professional this time. I called the GM and in a few minutes he came back on the line that they would order the part to fix the handle, and fill the tank which they forgot to do. The part was supposed to arrive the next day.6/21/19– Got a call in the afternoon that the car was ready. Finally this time everything looked good and the tank was filled up as promised. The body shop manager, Danny Guilliams, never showed his face which I personally consider to be poor management.Just bad all around.

Henry is amazing. I had a major accident and he kept me informed the entire time. Took a while, but completely satisfied with the work once complete. Like it never happened. Best possible experience from what was a very traumatic accident.

When getting into my garage I scraped the front bumper of my BMW on the right corner. It left a six inch white mark.The BMW collision center gave me an estimate for over $1100 to repair the damage.I took it to another collision shop in Fairfax. The person there advised me to go to a car detail shop and see if they can buff the bumper and polish it. He said it was worth a try first.I stopped by at the Embassy Wash and talked to the detail person. He had a yellow cloth with some cleaner liquid. He just swiped the bumper and everything got cleaned in a second. Just like original. He didnt even charge me.

Was a good place in the past when I was rear ended and had a hit in run. The other day I deer ran into my car. The estimate was insane. When I asked him to work with me, he some how couldnt. Poor customer service!

Trevor treated us as if we were his only customer. Fantastic communications and delivered a first-rate repair job. No complaints. Thank you!!!

Very slow response and bad customer care. Took more than a month to fix a simple problem

Did a great job repairing my BMW. Daily email updates are nice.

I have never had a better experience with body work. I will definitely use them again, and I highly recommend them to all my friends.

Horrible customer service but great work done to my vehicle. My suggestion would be to only take what you can handle to ensure you can provide great customer service, because at some point there is a such thing as having too much business at one time. My car was in for repair and if an ACCURATE estimate was completed before the start of repair, the car wouldve been considered total loss because so many issues were found along the way. A two WEEK repair turned into two MONTHS!

They do a good job. Not the best on customer service and follow up, but they left my car perfect. Got rear ended up an SUV at 35 mph last year. Not enough to deploy my airbag, but destroyed the back bumper on my BMW 335. Got a new bumper and paint job. Paint job on the car was stellar; I really have to give it to them. I also took it for a minor door ding and they left it like new. Total time to replace back bumper and repaint was 51 days. I thought that was an abnormally long time for something that seems simple. The price is not inexpensive, but no complaints on the quality of work.The only suggestion I have for them is customer service and follow up. They said they’d call to give an update a dozen times and never called. The only prompt call I did receive was when it was time for the bill. I constantly had to call over and over and over again to get updates. Car delivery was delayed twice. It’s OK that things happen, but I don’t like finding out its delayed after going there to pick it up. Some of their staff have no regards for others time.Great workmanship, lacking follow up and customer service.

Great dealership for efficiency and repairs to my cars. Very, very satisfied.

Great work at a great price. Hope I don’t have to come back, but if I do this is where I will.

Worst customer experience ever. Initially they committed to fixing my car within 2 weeks. Never heard back and when i called they said they got another urgent request and had to start working on that. Finally got back my car 5 weeks later and had to pay rental out of my pocket for 3 weeks since insurance wont cover due to unnecessary delay. The staff was extremely rude and nothing what you expect out of BMW associated center.

Great work and constantly updating me on the progress of the work. The staff was very responsive and friendly. The work took longer than they originally said it would but that was the fault of the insurance company. As for the price, it was expensive, more expensive than I thought it would be but they did a great job and theyre fixing a BMW, not a Toyota.

Great work AND constant followup - I got calls and texts updating me on the progress of my car.

Great work, regular updates about progress. Prompt and professional throughout the process. I dont take my BMWs anywhere else.

Fortunately or unfortunately, I found myself in need of some body work when my F32 got t-boned. I had used body shops in Vienna in the past, but decided to give these guys at BMW of Fairfax a shot. I had used their service center before, but never the body shop. Luckily, I got Henry Garcia to take care of me and he alone is enough reason for me to come back here in the future. He was upfront with costs and timelines, communication was frequent throughout the process. When I finally got my car back a month later, it was beautiful again! As I was detailing it over a weekend, I noticed some areas that bugged me. Emailed Henry and he asked me to bring my car back in right away so they could fix my issues. A few days later when the weather warmed up, I noticed a little sound each time I rolled my window down, again, I notified Henry and he took care of it right away.Now I know its one thing when someone elses insurance is footing the bill, but still, if I have to spend my own money to fix something on my BMW, Im pretty sure Ill be heading back to these guys.

I had my Mercedes Benz fixed at this collision center this month and I was pleasantly surprised how perfect job they did to fix rear fender without cutting or replacing it. Thank you.

Good service. Awesome staff.

I bought my 3rd car from here, ILove the warrenty! And prices!!

I had my car there to be repaired for a car accident, it was just a rare bumper needed to be replaced.They took 2 weeks to repair it and it is almost impossible to get in touch with the person who handles it. Also i asked them took check on the sensor 5 times and they still did not check up on it.I would never ever go there again. So irresponsible.

Excellent service