Elgin Super Auto Parts
270 Willard Ave, Elgin, IL 60120, United States
Elgin Super Auto Parts
Review №1

Very deceptive practices in terms of parts condition. I was sold a b grade wheel which should be considered cosmetic defects only. Wheel was incredibly out of round which only can become evident on a balance machine when I brought this to Bud who was my salesman I was told the only refund would be a store credit less a 20% restocking fee.Edit in response to owner.If all parts are tested or checked before being graded then I was knowingly and deceptively sold a defective and misrepresented part. As for an exchange, no longer needed, a wheel was sourced from a reputable yard. Work trucks need to be on the road not laid up in shops while musical parts is played with con artists.I inquired about a door panel in exchange for the defective wheel to avoid being stuck with some ridiculous store credit Im never going to use.I was in fact told by Bud that there would be a 20% restocking fee regardless of what he told you.As for the CORE deposit, it is entirely irrelevant. Any wheel I brought back would be eligible for a return of the deposit, thats why its called a core deposit. Youre not doing me some favor here. I suspect the the wheel I was sold in the first place was a damaged return core with a B grade slapped on it.The correct move here is to issue a full refund and take back and destroy the defective wheel as it is unsafe for any vehicle., but only a business with integrity would do that.

Review №2

I Recently Purchased a Unique and Rare A.B.S. Motor / Pump Assembly From S.A.P. of Elgin Illinois.This Part is in Absolutely Beautiful Condition and Was VERY Reasonably Priced. It Arrived On My Door Step in 2.5 Days and Was Shipped Free of Charge. How Could Anyone Not Deal With True Professionals Like S.A.P.Thank You Again,Mike in Tampa 🌴

Review №3

Tom is an exceptional employee! He helped me get a tire rim and is an asset to the company!

Review №4

Ive been a long time costumer, they have a great selection of parts from newer vehicles, usually find what I need, great costumer service

Review №5

They are very busy. Excellent customer service and be aware of wait time is about 5 minutes.

Review №6

They are bery good people im very satisfied with the attention I love thank you for everything

Review №7

Really have to hand it to the staff here. Bud helped us find the right part and get it pulled quickly.We had another issue which multiple members of the staff (Carrie and Bryan, and one other) jumped in on to get resolved. Really showed us not only are they good at what they do, but they were really helpful members of the community as well.Thank you!

Review №8

Helpful staff good selection wish it had Saturday hours.

Review №9

Tom Evans of Elgin super auto parts was very helpful and personable the other day when I turned in my vehicle ( which I hated to part with after 16 good years ). He helped to make a potentially bad experience, smooth and easy ! A true professional

Review №10

Worked with Bud to purchase a seat for an LT he gave me a seat for a LTZ. The seat did not fit and they refuse to give me a refund.Ask to see the part before you pay for it. Be sure youre getting the right part.I will not be getting anything from them.

Review №11

Do NOT purchase anything from this place. My mom purchased a door for her car and it did not fit. Prior to purchase they had guaranteed this door belong to the type of car and model we needed it for. After installing it the door would not close all the way. There was a gap between the door and the car frame so we took it back. They refused to provide a refund or store credit since we had painted the door a different color. Of course we had to paint the door prior to installing it since the original door was blue and we needed it yellow. I understand maybe not a refund but store credit would have been fair for both parties. Never again. Most of my friends and family go here for car parts but they have lost of of our businesses with them.

Review №12


Review №13

I do not recommend the most expensive parts, which online and the electric do not accept Return Never again to buy with them

Review №14

I have been there twice cause I like to recycle. But with overpriced parts, this place is not in my list.

Review №15

Quality of service is phenomenal. Nelson and his crew of workers did a spectacular job on my front bumper and I highly recommend this place to anyone that is in need of auto repair. All around, the quality in service was there and the results were even better. Thank you very much Nelson, you guys did a great job!

Review №16

The guy at the far end is rude. I had to walk out before I gave him back the attitude he was giving me.

Review №17

Great service Ask for nelson

Review №18

Big selection of parts good quality great service and a special thanks goes to Tom extension 315 he’s a great guy honest very knowledgeable he knows his parts stands behind his word.Keep up the good work and thank you for everything👍👍👍

Review №19

Called Elgin Super Auto Parts looking for windshield. They had the part. Marco arranged to have glass installer there the next day. Windshield installed without any problems. Saved $$$ from purchasing new. Will call them first when looking for replacement parts for my car. Excellent service and low prices.

Review №20

Bud was very nice in taking my order over the phone.

Review №21

They had several parts I needed for my Truck!

Review №22

Got what I needed easy in and out

Review №23

Great place to do business with ! Have always been ordering parts with them process smooth sailing will continue to do more work with them.Tom definitely knows what he is doing an talking about when it comes to parts ! Keep it up !

Review №24

Good guys overall

Review №25

Bought a pair of used headlights from nelson at elgin super and holy cow they are like brand new!! I was definately happy to see how clean they were. I highly recommend this place to anyone!

Review №26

Customer service sucks. That’s why this place will go down as one of the worst bone yards in the Midwest.

Review №27

No double about it if u need good quality recycled parts this is the spot for it...Hit up Tom ext 315 plain and simple the man knows what he’s doing straight forward and honest ...

Review №28

Good service

Review №29

They only get 1 star because no stars isnt an option. Business is owned by clowns and hired by clowns to run it. Ill never spend my money here. Nor will anybody I know. The sign on the back of my truck for the world to see will ensure it. Ill push a car right past this place even if they had the 10 cent part to fix it so I can drive.

Review №30

Good prices. Fast service

Review №31

I was given the wrong part after assurance it was correct over the phone. After confronting staff of the issues they persisted to have the attitude along the tune of they could care less. After speaking with management they shrugged off liability. I will never shop here again. I have the receipt to prove and pictures to prove the companies ignorance.

Review №32

Very good for me

Review №33


Review №34

I drove over 3hrs. And they didnt have the part that they told me they had. Not too up on the company. Will not go back to them.

Review №35

Excellent experience. Quick and informative communication with Scott online. Friendly service on site. I was in and out of there in 15 minutes, which is saying a lot - considering I purchased an entire rear axle assembly for a full size SUV, as well as a full front differential. Will definitely do business again should the need arise. Thanks again, Scott, Nelson and the nice lady working at checkout!

Review №36

Call Tom at Ext 315 He super helpful and very knowledgeable

Review №37

Best place for used parts in the area, always talk to Marcos gives excellent service.

Review №38


Review №39

Fast to take your money, slow to pull your part. Waited 40minutes to pull a lock from a trunk. A part that can be removed in less than two minutes. Prices are above average for used parts, almost double what you could pay on Amazon or eBay. Not likely to buy here again.

Review №40

The staff is super nice and helpful, The sales Rep. Marco and the technician Willy were amazing and helped me a lot. I am satisfied! 5 starts for you all!!

Review №41

This company is trash..good luck trying to return a part never go to this company. I went here for a hvac control module the part they gave me was so old and appeared to have soda spilled on it. It didnt work they dont return your money they only give instore credit or exchange the part. Completely useless

Review №42

My motor came from this junkyard and its knocking now my mechanic who put it on try to do a valve adjust and it did not solve the issue idk what to do anymore mechanic wont get back to me i paid good money for a good motor and all i want is a good motor thats quiet and has no knocking noise please help!

Review №43

Great parts at fair prices. Fast and friendly. Just like your mom

Review №44

After searching their website for a fender, I called them and spoke to Tom. The pictures on the website were not clear because of reflection and glare. Tom said I could come out and look at it to decide if it was satisfactory. He said it would take 10 minutes to remove the fender if I decided to purchase it. I told him I would be out the next day. The drive was an hour and 10 minutes. I arrived and asked to see the fender. I was told to sit and wait and they would get someone to show it to me. I waited 40 minutes. I was then led to the car to see the fender. It had a stripe on it which was not visible in the photos. I went back into the office and told them that would not match my car. Tom stated that he could remove the stripe in 2 minutes and they could have the fender ready to go in 20 minutes. I agreed and paid for it. I waited another 45 minutes. They brought the fender out and I noticed the stripe was still on the fender. Tom said he would get a heat gun and remove it. He came back 5-6 minutes later and said they didn’t have a heat gun. He said the stripe could be easily removed. But at this point, I didn’t know what to believe because nothing he had told me so far was true. He said he could give me a refund and he was “being paid for selling parts and not removing the detail on the fender”. I agreed to the refund and left without the part. Wasted over half a day. Don’t tell someone you can do something if you can’t. Don’t give someone a time frame if you cannot live up to it. This damages your reputation and your integrity.

Review №45

I stopped in on a Friday afternoon in need of a wheel. Tom was awesome and hooked me up with a wheel by the end of the day. My experience was great thanks to Tom. If your in need of a part for your vehicle go see Tom, he will take care of you.

Review №46

Good service thank u guys

Review №47

We have been using Elgin Super Auto Parts for a long time. They are a great company to do business with! Every time we have called/visited everyone is very professional and helpful. I would highly recommend that you check out Elgin Super Auto Parts if you havent yet!!

Review №48

I called on Friday. Tom was very thorough. I sent pictures of my car and he assured me it would work. Picked up bumper on Monday; exactly what I wanted and a very reasonable price. It was ready to go when I got there. Drove over two and a half hours to get it! Would shop there again!

Review №49

Thanks to Tom Elgin super is my go to place for any used parts he always goes out of his to make things happen and always makes sure his customers are satisfied I highly recommend Tom ext 315

Review №50

If being set apart front the rest means ripping you off then this place is right on! Make sure you come by here! !NOT!

Review №51

Came in to get a rim for my nissan Sentra. It came in the day as they said it would. I wasnt able to make in before closing and a very nice person by the name of Tom waited for me to come by and get it. He sure saved me an extra trip the next day to the tire place. Thanks once again, everyone was very helpful. Would definitely come back to get more parts .

Review №52

Don’t buy parts here. Had me drive an hour and a half for a part they said was on the shelf just to get here and then say it’s “missing”. Now 5pm and I’m screwed. HORRIBLY RUN business.

Review №53

Fast service for how busy they are, reasonable pricing, very knowledgeable staff for probably all automotive questions, and good warente plan... I Will update review after installing motor

Review №54

The most unprofessional staff at the desk. Walked in looking for a small clip to hold down a floor mat. The Jerk behind the desk first acted like we were bothering him, he wasnt even looking at us while asking us what do you want?. We mentioned that we needed a clip to hold down the floor mat and he immediately said 35 dollar minimum and proceed to go back to what he was doing on his computer. I would have gladly picked up more parts as I need a bunch for a lexus is300 which there was 5 there!I belong to several car groups and seeing that this yard actually had 5 cars local would have been great. I will be sharing this review with them and with many others to avoid such a horrible place. I should have read the past reviews before entering this place. Never again and I will make sure no one that I know goes there. Word of mouth spreads quickly, especially online. Hopefully they change their ways but seeing the past reviews, I doubt it.Im sure the owner will reply and hopefully has a talk with his staff but probably wont and blame it on me like they have in all their replies. DO NOT BUY FROM HERE!!!!!

Review №55

Terrible service. Used them in October and they damaged our gutters during delivery. We had no other deliveries that weekend, no storms to cause falling branches, nor do either of our vehicles reach the gutters on our garage. The company delivered on a Friday evening and I sent emails that weekend with pictures. When I called Tuesday because I had no follow up on Monday the associate spoke over me multiple times, talked down to me, told me too much time had passed since the delivery (even though youre closed Saturday and Sunday and I reported the situation via email that weekend) and assured me it could NOT have been the delivery drivers fault because he asked him and the driver said nothing happened plus he said You know, its not the drivers first home delivery. When I said accidents happen and every home is different, his response was essentially Yes they do happen so it must have been something you did. Not really sure how that negates the fact that accidents can happen in a delivery and automatically make it something we did, but that was his response.That was the last I heard and that was from someone who was neither the person who sold us the part nor the manager. I was then told the manager would be in contact with us about the situation When he has time. So its unclear how issues are resolved there. With that in mind we have contacted the BBB about the situation.

Review №56

Place does have a lot of inventory. But takes too long to bring in parts that are already pulled. If place would improve on communication with their team efficiency would be improved

Review №57

Called Elgin Super for a part i could not find anywhere else. They were able to find my part very quickly, in fact they were nice to call me the next day to tell me that it was ready for pickup!! When i arrived they were very quick to help me and i was in and out with no hassle which was great because i had to get back to work! Definitely will use Elgin Super for all my future purchases!!

Review №58

My one stop automotive part shop!! Excellent customer service!! Tommy was very knowledgeable and took care of me right when I arrived!! Thank you for all your help and I look forward to doing business with you in the future!!

Review №59

Great customer service. Called ahead of time and spoke with Tom to make sure the part was in stock. He confirmed and I was helped by Mike with the part ready to go when I arrived. Thanks!Buyer tip... bring cash to avoid the CC processing fee

Review №60

This is the second time I come to this store and have had a horrible experience. Customer service is so disrespectful! Both times that I have gone they have told me it was my fault for ordering the wrong part. It seems that they intentionally sell you the wrong parts just to profit. There are so many more auto parts/junkyards that you could go to, rather than this one. Save your time and your money by not stopping here at all. Elgin Super Auto Parts really disappoints. I really wish that I could give 0 stars. Worst experience ever!

Review №61

Id been looking for a particular engine for some time and finally found it here. And after giving Tom a call he hooked me up with everything I was looking for . And now my project is underway.

Review №62

BAIT & SWITCH - VERY UNPROFESSIONALI called Elgin Super Auto Parts and was quoted a price (part, deposit and tax) over the phone. When I arrived they told me the price (part, deposit and tax) and sent me to the cashier window.The cashier asked for an amount more than I was quoted, when I asked to see the invoice I noticed an additional $5 disposal fee. When I asked the cashier about this she pointed to a sign next to the window that stated that $5 would be added to all orders for disposal fee. I told her that I was not quoted this; she stated that she was not authorized to make any changes. I asked her who was authorized and if they were willing to lose a sale over $5. I told her that I drove 20 minutes to get the part.THE CASHIER RIPPED UP THE INVOICE AND SHE SAID HAVE A NICE 20 MINUTE DRIVE BACK HOME!VERY RUDE AND UNPROFESSIONAL!I went back to the gentlemen who took my order; he stated he would take the $5 off... I went back to the cashier window and the $5 charge was still on the invoice. I asked the cashier about this and she crossed off the line and hand wrote in the new total price. I initialed the hand written changes on the invoice and asked her to initial as well. She stated that she couldnt make changes to the invoice (however she just crossed off and hand wrote in the new price). The sales associate came over and initialed the invoice.I paid for the part and the cashier left me standing at the window then she left the cashier booth... she didnt bother to tell me how or where to pick up the part. The sales associate latter stopped by and explained to have a seat and they were picking the part.Bottom line, I should have been given an honest price on the phone, again when I was working with the sales associate, and shown the invoice for review before being asked to pay for what I wasn’t quoted.The cashier should have directed me back to the sales associate to take care of the invoice problem instead of ripping up the invoice in front of me and telling me to have a nice drive home!I did receive another part quote for $10 more from another company... in retrospect it would have been only $5 more (because of the untold $5 fee) and if I went to the other company I probably wouldnt have been treated so rudely.Next time I will pay the extra $5 and deal with a company that is not rude to their customers and give the appearance of trying to overcharge from what was quoted.I gave 2 stars because of the sales associate taking off the charge and explaining the process. I would have given a 0 based on the cashier.A cashier with an attitude like that doesnt deserve a job interfacing with customers. I hope the company management is aware of the problem and how this drives business away.

Review №63

Marco hes the best worker he helps me with whatever I need

Review №64

I needed a battery and a few other parts for my car and a friend of mine recommended I call Elgin Super. Everyone I spoke with was friendly and professional. The process was quick and easy and I was able to pick up all my parts that day. I will definitely be going there again.

Review №65

Awesome customer service. Tommy goes out of his way to take care of you. Thank you

Review №66

Very upset with this place my mechanic bought a motor here and installed my motor and my motor is really loud and it has a knocking noise around the lifters and timing chain he tried to do a valve adjust 3 times and it did not solve the issue now i have to wait for another rsx to get junked with a good low mileage engine for my RSX who knows how long that will take

Review №67

Please be wary of Elgin Super Auto. Do not buy parts from them, you likely will be disappointed. I ordered a very expensive part from them. I sent them a picture of the part I needed. I have a Toyota. Five days later, after paying a ton for shipping, a part for from a Nissan shows up. The part I needed and paid for showed up two weeks later. Long after I purchased the part elsewhere and installed it. You would think they would refund my money. Lord no, they wouldnt even call me back. So here I am telling you about it. Do not buy parts from Elgin Super Auto. Pete

Review №68

Very helpful staff. I called, told them what part I needed, and they said they had it and would have it ready in a few hours. The salesman even called me to inform me the part was ready early. Highly recommended

Review №69

Best place to shop ! Ready to make deals and help the customers

Review №70

Went here a couple days ago to get some parts for my civic, these guys had the pieces i needed that i couldnt find anywhere else! Nelson gave me excellent pricing and really took care of me. will be my first stop next time!

Review №71

Handicap accessible, some employees not very friendly, loooong darn wait for the part although there were several personnel at the counter upon our entry and the few customers ahead of us had been gone for over :25. Great savings but customer service must improve

Review №72

They are scammersi bay the engine from them, and engine have knocking noise,they not return mine money!!! just store credit!!!

Review №73

I got a rim and a tire for 115 for my car. They even sent me to a place a block away to get it put on my car for 15. Very helpful, run by a lot of nice people, my door even jammed as I was trying to leave, and they fixed it too. If youre looking for automotive help for the low low, this is the place to go. Very fast service, had to wait for a little but they have chairs so my grandpa didnt have to stand.

Review №74

Teos was very professional and answered all my questions made my purchase easy.

Review №75

Always do business with Elgin, they are professional and honest, my part wasn’t as described in the summary and they were quick to fix the issue, thank you Elgin for great customer service.

Review №76

Driving through Chicago to California with a trailer on my car and blew my transmission from too much weight (thanks Uhaul). Had a hard time finding a good deal on a new one until I found Elgin Super Auto. Spoke with both Bud and Bryan - they were both really helpful in getting the correct transmission to my guy quickly and it worked great. I was on my way in no time - unlike the original 2 weeks I was quoted from my guy to start. I would definitely use them if I was ever stuck in Chicago again.

Review №77

I had been looking for a steering column cover from a 79 Toyota truck for years before I finally found one at Elgin Super Auto Parts. Being from Canada, there was some hesitation as the company ships within the continental U.S. However, after talking with Bryan and explaining thats its for an old Toyota Corolla racecar and that the cover was broken during a failed car theft attempt, he made an exception for me. I am so grateful to Elgin Super Auto Parts and to Bryan for helping me. They sold me the part at a great price and shipped it right away. I recommend this company 100% and would do business with them anytime !! Good job and keep up the great work !!

Review №78

Just watched my friend lose money because of their policy that they did not confirm to bring the receipt or anything. He brought back the broken trans that they gave him and dropped it off without letting him an inspection.

Review №79

I order a engine for my F150 and they offer me a engine from a Ford explorer but when they delivered it was from and e150 so I got stuck swapping everything to get it to fit. Next problem was I paid to have core picked up and I have waiting 4 month to get core picked up and every week they tell me they will get it but never have shown up. All I want is my core picked up and my deposit returned. I would think twice about by anything from them if this is how they treat paying customers

Review №80

They have parts for lots of older cars and the service is great.

Review №81

I use them to order most of my aftermarket parts i cant find anywhere else! Thanks guys! James

Review №82

Purchased the part, and told me it’ll be 15 mins. 20 mins passed and I asked again said it’ll take another 10 mins. Finally I asked one last time went around to the back and guy told me another 20 mins. Wasting my time, if it was going to take that long why not just tell me and I’ll come back when it’s ready. Horrible.

Review №83

Part I bought from them was wrong, not their fault. After mucho convincing they made it right. Be prepared to wait after payment for them to pull the parts from storage and bring across street.

Review №84

Super helpful, great prices, would come back again. Tom is fantastic and I hope to do business with again.

Review №85

Outstanding place to work with. They went above and beyond to help us out with concerns we had when purchasing doors for a truck we have. Call them up, you wont be disappointed.

Review №86

Went to purchase a battery for 2013 Ford Escape and they knew they didnt have the battery in stock so they gave me the wrong battery and wont issue a refund. They only want to issue store credit. DO NOT SHOP HERE!

Review №87

Great used parts!

Review №88

Employees definitely take care of you yeah you got to sit and wait for somebody to take you to go look at the parts but they have cheap prices so

Review №89

Bud is a good guy to deal with. They locate parts that arent the yard

Review №90

Great service

Review №91

Marcos Elgin super park is one of the best costumer services

Review №92

Excellent customer service manager even found me the best parts and managed to sum up my total way under my budget! Friendly faces definitely will be returning if need to in the future.

Review №93

Came to get a tire and rim been waiting half an hour for it. Will never come here again. Sure they want your money right away but cant give you what you need at a reasonable time.!!!!!!! Never again!!!!

Review №94

Teos and nelson super nice servise. Bery bery professional

Review №95

Super fast service, nice employees, very helpful. Walk in, tell them what you need and theyll look it up to see if they have it, and if they dont, they will call you when it becomes available.

Review №96

Disrespectful dont own up to receipt agreement bought a defected strut was given a in store coupon unlimited time to use it when tried to buy a part with it they said they dont honor in store coupon. REALLY

Review №97

I needed an ac compresor for my 2001 f250 and Nelson assisted me! He was very helpful and knowledgeable! Great service...!!!

Review №98

Great Parts Vendor. i order often butWish they didnt leave you on hold minimum of 10 minutes every dam time

Review №99

Thanks Tommy for the great service!! Customer 4 life!!!

Review №100

Called this place looking for wheels. They said they had them in stock. I mentioned I would be paying for the item with a credit card. He mentioned that they except cards just not via phone. When I arrived to there facility I paid for the wheels by card, but there was a 2% processing fee. I asked the sales rep if there was a processing fee via internet. He told me no! I asked him why he did not mentioned that to me when I spoke to him over the phone. He told me that I didnt ask him, so he didnt feel the need to tell me (sneaky, sneaky). To me if you know the answer and your withholding information that may be deemed useful / important to the customer, that is considered dishonest. He knew I was going to pay with a card in at advance, but yet he didnt tell me that there was a processing fee. POOR SERVICE!!!!!

20 Photos
3.8 Rating
  • Address:270 Willard Ave, Elgin, IL 60120, United States
  • Site:
  • Phone:+1 847-695-4000
  • Used auto parts store
  • Auto body parts supplier
  • Auto parts store
  • Auto wrecker
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Quick visit:Yes
  • Debit cards:Yes
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