Amazing staff and service the wait time was kind of long I arrived at 8:30 and was out around10:30 Im hoping thats just because my daughter was a new patient. I wouldnt mind if it was for myself but my 3yr old was starving😂 other than that the service was fabulous 💕

Dr. Bright and the entire staff were warm and very caring. My visit and treatment was very comforting.Dr. Bright also provided information and research treatment options which have given me a renewed peace of mind.

Very professional and caring staff. Dr. Bright is very thorough in explaining every aspect of treatments. Staff is efficient and eager to make sure the overall visit is the best experience.

Dr. Bright performed my sons tonsillectomy and was amazing. He’s an extremely competent DR with a great bed side manner. Very calm and personable. My son loved him. Would definitely recommend.

Great customer service,everyone is very friendly. Drs are Great!

They are very good, nothing to complain about besides one thing: getting ahold of them over the phone is very difficult.

Registration was easy and the wait time before being taken into the Exam room was short. Once inside vitals were taken and then into the Drs Room. Dr.. Reierson was informative and the ear cleaned easily and without discomfort.The staff was on top of everything.Great experience.

Dr Kevin E. Bright, M. D. is a very knowledgeable great communicator, compassionate, and skilled surgeon. He made me feel that I was in safe hands. He is very precise, I am blessed he performed the surgical procedure with precision and care. Although, I was very anxious about the result after a few weeks of the surgery. On the follow-up visit care, Dr Bright gave me an assurance about my concerns. Also, to include his staff is very caring, compassionate and friendly while maintaining professional and efficient standards of medical service. Everyone is friendly and I am very pleased they are in this area to care for us. I’m very happy of the result of the surgery and grateful  for the excellent care I received at Southwest ENT Consultants and highly recommend because of an outstanding experience I had. *****

My first visit with Southwest ENT was today. The office was VERY busy but the ladies upfront Ms. Fabiola and Ms. Dora deserve a RAISE. Very sweet, professional and kind ladies. The NP Sandra was awesome as well. I recommend this place to ANYONE and EVERYONE.. Kudos to the entire staff. Keep you the great job!

I had a great time experience and very pleased services from this Hospital, at the time I showed up my first visit to the clinic Dr. Reiersen explained everything about my treatment, was fast and easy to understand. Ms.Paloma Pena Has provide me all the guidelines and access throughout my entire process to understand what was going on.Thank you so much for everything!!Go Miners.!!

I’ve been calling for a weeks, leaving messages. They called me back ONCE to which I unfortunately Missed that call. I called a nanosecond later and still can’t reach them. My daughter has surgery soon and I wasnt Able to go to the appointment in which the surgery was decided on. I have So many questions and especially because my husband may not have told the doctor everything. I really Need to speak to someone.

Southwest ENT are awesome and so nice. PALOMA was so helpful and sweet also answer all of my questions.

Dr. Bright is a very skilled and experienced doctor who takes the time to explain everything. He has been my sons doctor for many years and we are extremely satisified with the excellent care Dr. Bright provides. Dr. Brights assistant, Ruby, always goes above and beyond in ensuring we have all our questions answered and/or needs addressed when Dr. Bright is unavailable. Yudith also has been great in assisting us with the scheduling of surgeries. The entire staff at the office is always so friendly and helpful. We feel like a part of the family there.

I booked a hearing test for my son online for the following month. I forgot the day I booked it for, I have called the office twice left messages twice. I understand they are busy but why have a answering machine to leave a message. By reading the reviews, this is not the 1st complain of lack of communication coming from Dr office. It is very clear this is a problem and very little has been done to fix this problem. This reflects on poor management.

My son had an appointments with Dr.Bright and it went well. Very professional overall.But....I was supposed to receive a call back from staff to schedule surgery and until now I have not heard from them. I tried calling the office and it always sends me to voice mail. I leave a voice mail and never heard from them. Until today they answered ((MELISSA)).. SUPER RUDE did not even asked me for Name or DOB. All she said Dr. Will get back at you. Super rude and careless. After I asked her for her name that is when she was interested in knowing who was calling or who was the pt.Hopefully you can work to getting better front desk staff since I do see a couple of reviews.

My daughter was referred by her pediatrician to see dr bright, I have been trying to schedule an appointment since last week but no one answers the phone, and i have already left several voicemails but have not gotten a call back, I also scheduled an appointment online and have not gotten confirmation

Dr. Reiersen had little interest in listening to my complaint. I didnt have strong confidence in their ability. I was basically rushed in and out with zero help. No recommendations, help in diagnosis.

This place was awful, my son got seen past 11am for a 10am appointment. I heard the receptionists, all three of them, laugh and mock another patient who had complained about the wait time. Have some emphaty, respect our time.

The staff and Doctors are amazing here, I had previously gone to another facility explaining to a doctor about my deviated septum and he basically blew me off told me I was exaggerating. I was skeptical to go to another doctor and get the same reaction but Dr. Reiersen was the complete opposite. He listened to my concerns and was extremely helpful. He fixed my deviated septum and now I am able to breathe again! I highly recommended this facility

Dr. Jamison is great!I find it ridiculous that no one can answer the phone, any time of the day, any day of the week! Have been waiting for a call back for over a week! No other option but to have to drive down there to speak to someone. Unbelievable really. Based on the reviews, I’m not the only one.

Previous patient of Dr Reirersen many years ago. I started having really bad sinus issues about 6 months ago so I called Southwest ENT to make an appointment. Next available was 2 weeks so scheduled it. Day of appointment checked in with staff outside of the office door. Got my temperature checked and told me I could wait in my car and they would call me.Staff called me after 30 mins and took me inside the office and vitals were taken. Was taken to another room and waited another 30-40 mins for the doctor to come in and see me. Dr Reirersen is an awesome doctor and this is the reason why I was a returning patient!! After examination and scope he recommended me to have a CT scan which they do there in their office.Checked out and they gave me the CT appointment for two weeks. The day of my CT scan I checked in and the receptionist could not find my name on a roster of scheduled patients. She told me to go ahead and wait in my car and they would call me. I had been anxiously waiting for this appointment because as last they could tell me what was wrong.Received a phone call from the staff to inform me that my appointment was the day before. I apologized and took full responsibility that is was my fault and I got my days mixed up . I don’t think if I would have done this intentionally, I would have traveled from the NE just to show up for the heck of it!!I asked when I could reschedule the CT again? She told me not until the end of the month and we had just started September. I asked if I could get the orders and take it to a diagnostic facility since their office could not see me sooner? I explained to her that I was going to have foot surgery that following week so I needed to get this done prior. The receptionist told me that she would have to ask the medical assistant and would call me back.Returned home and waited for a phone call and never got one. I called the next day and explained the whole issue again and asked if I could get the orders. She told me again that she was going to let the medical assistant know and would call me back. Going on 5 days now and no phone call.If this review was just for Dr. Reiersen I would have given him 5 stars ⭐️ The staff is the frontline of their business. They can either make or break the success of patients returning!! Sadly I will not be returning because I can already see the lack of care the staff has for their patient’s.Went to another ENT clinic was seen right away and CT scan done the same day....scheduled for surgery.

Ruby has been such a huge help, over the phone or in person, she goes above and beyond her job description. She is always very polite and professional and always takes peoples feelings into consideration. When we go to out appointments we always look forward to our appointments with her and Dr. Bright, they are true gems and we would recommend them to anybody that needs their service.

I havent had my appointment yet but everytime I call noone answers the phone. I have an appointment Monday and Im not even sure what time because I cant get anyone to answer the dang phone. Ive called 3 different days and same stuff. Sent to voice-mail.

I appreciate Dr. Bright’s intelligence! His staff is very friendly! My son is part of the Cleft Team & words cannot describe how grateful I am that a group of doctors would get together to improve the lives of children that are born with a cleft lip & palate along with other abnormalities. Ruby is always soo helpful to schedule my son in & stay in communication of the team meets. Thank you Southwest Ear Nose and Throat!

I am beyond frustrated with this place and their rude/lazy office staff. My daughter needs surgery. We went in on the 21st of May and they said that their “surgery schedulers” would call us to set up a time and date for her surgery. After a week of no calls, I had to start calling them. It’s June 23rd and I have called at least 5 times over the month to “leave a message for the surgery scheduler” because “there’s no direct line to her”. Surprise, still no word.

The doctors and staff have been outstanding since day one. My daughter will be having surgery and her surgery coordinator, Ms. Palacios, has been a God sent. She has been patient with me regarding questions and concerns. Thank you all.

My daughter has been seen by Dr. Bright her entire life, Dr. Bright is so caring and attentive to my daughters needs and explains to her and us as parents, with so much patience, and listens to our concerns, I also want to thank Ruby for all you do for us. She is so loving towards our daughter and follows up with us on a timely basis and listens to our concerns, and follows up. Thank you Ruby for all you do for my daughter (Danika) and for all other children you care for. You make a difficult process emotionally, so much easier 🙏🏼

I recently had a surgery with Dr Kevin Bright. The experience was great. My medical assistant Ruby at SW ENT is very nice and helpful. If I have any questions I always call her and she takes care of my concern. I appreciate all your help during these COVID times .Thanks for providing your services.

If it were for the doctors and other saff I’d definitely be giving them a 5 star; however the front desk personnel is very inconsiderate and shows their lack of care for patient care. My daughter had an appointment yesterday afternoon.As I arrived, a young lady kindly greeted my daughter and I, took our temperature and told us they would be with us shortly. It was a great experience up until my departure. As I was leaving, I asked the receptionist if I could have a school note for my daughter and she rudely told me to sit down in a chair. I watched her take a personal call on her phone, and later proceed to speak poorly about another patient to her coworkers. I’m not sure if this is a norm for them, but truly unacceptable especially if the only thing between the waiting room and them is glass!!! She then tended to other patients forgetting about the school note I asked her for. A few minutes later she even got up and said she needed to go to the ladies room. She put her own needs before mine.About 15 Minutes passed and I still hadn’t received my note. I walked up to the other receptionist and she printed one out for me in about a minute or less. I felt a bit upset because how could it take one person to do something in more than 10 minutes and the other in just seconds !!I approached the young lady sitting at the table and asked her if the receptionist were always so inconsiderate and rude. I continued to tell her that I recognized the receptionist voice from the phone and wondered why she was always so rude and unpleasant. Even scheduling my appointment I had to deal with this ladies rude remarks and tone! The young lady smiled and apologized for the way I was treated and hoped that I had a better day.For the such good doctors they have, I feel bad for the staff that they have to settle for. They are such kind doctors but their receptionist are the front line of the business with very little care whether the patient is happy or not. I don’t appreciate the way I was treated and hope this is addressed because I shouldn’t feel uncomfortable going to the doctor because of a receptionist bad mood or regard of others. Absolutely unacceptable.

Dr. Jamison is by far the best doctor we’ve seen in El Paso. He listens to your concerns and addresses the issues straight on with no run around.Paloma was so helpful providing the information we needed for my son’s surgery. Instructions were clear and provided well ahead of time.

Here for a minor ear surgery. Dr. Bright is a great doctor. Comforting & reassuring. Ruby is the sweetest & most helpful person. She made our visit here smooth & seamless. These are two terrific people & anyone would be blessed to be seen by them.

Dr. Kevin Bright is very informative and patient in answering questions and explaining treatment options. His assistant Ruby Rosales is very personable and helpful. Both are attentive and empathic in addressing individual needs from diagnosis through treatment and follow-up.

Ridiculously long wait times, they definitely overbook patients. Just getting in contact with them on the phone is difficult.

Yudith Juarez did an awesome job, making sure I was well informed of the procedure and instructions.

Was told I would be contacted to schedule surgery never got contacted so I called to schedule my surgery after visit they do not answer .... understandable they are a busy doctors office but left multiple voicemails and no response.

Dr Bright did my sinus surgery several years ago & he was the best surgeon ever!!! This continues to be the BEST ENT Practice in town. He made a very complicated surgery very easy to recover. Paloma helped set up my surgery & was so helpful! I was having problems one day prior to a flight, Dr Bright was in surgery so Dr Jamison fit me in before my flight - which would have been a painful experience without his diagnosis & anti-inflammatory meds. I really appreciated Dr Jamison’s experience & going out of his way to help me. Recently I needed a copy of documents for insurance and Ruby was so helpful! She called the billing company and got the necessary paperwork to me in just a few days. This practice is super busy because the Drs are the best and the staff super helpful.

Very lovely people! Dr. Bright so attentive and caring. Had a wonderfull experience. Thank you! I will be taking my Mom, for an evaluation, I know she will be in AWESOME HANDS!

I have just started working with Dr. Bright on a long history of sinusitis. To date the doctor and his assistant Ruby have been very attentive to my needs. Mine is a complicated case, and I am hopeful through their assistance to be able to alleviate some of the pain and discomfort of my condition. My thanks.

Dr Bright really cared about my hearing situation, took time to really discuss all my options.Ruby made my first Zoom meeting easy .Yudith, has been attentive, and as helped me through my post-opt.Highly recommend Southwest ENT !

I have been going there for ENT needs for about 30 years. Always a good experience, Elsa, one of the physicians assistance has been there32 years and she is still performing her job to perfection. I would never go anywhere else.. Dr. Jamison is excellent and has great bedside manners.

They never answer the phone. Ive been calling for a week to schedule an appointment.

Paloma is AWESOME and a great help!

I want tho thank the crew and especially a young lady Ruby who helped me so much with questions prior to surgery. She was very nice, understanding and caring. Also thank you Dr. Bright, you were so nice and very explanatory with procedure. Never felt rushed.

Great staff and service!

My pre-op experience has been made especially smooth due to Yudiths timely emails and follow-up phone calls. I feel as if i am not alone and can get my questions answered in a timely and friendly manner.

Excellent service from all office staff, form front desk to Dr Reirsen. Paloma from scheduling has been very helpful and answered all my questions regarding pre and post surgical instructions, thank you.

Ruby, Dr.Brights medical assistant, was superb!!! She explained everything perfectly, with patience and consideration so that I not only knew what was needed but also understood why and how it was going to help me... Im looking forward to my treatments with Dr.Bright now, without feer or anxiety.

I was referred to the office by my sons primary doctor. I had an appointment for my sons ear infections and was able to get in to see them pretty fast. I remember one of the CMAs, Elsa Jara was very nice and helpful. She made sure my son was comfortable and made our visit pleasant! Thank you for the great care!

Staff was fantastic we were so comfortable. Ruby explained so great and we are very happy with the service we got . would certainly recommend them. Thank you all .

Paloma pena has been such a great help throughout this entire process. She responds to her emails quickly and was able to answer all my questions.

Met with Dr. Hart and had a great experience. I chose the hearing aids I wanted, spoke with Angel about price. Angel said the doctor wanted to call me personally. That never happened. I called a couple of days later and Angel apologized and assured me the doctor would call me. That was almost a week ago. No call. I called today and left a message. My initial experience led me to believe this was going to be a good fit and I would get outstanding customer service. Look, Southwest ENT, I wanted to buy hearing aids from you. I want to spend my money! But, honestly, if I can’t get good customer service when I’m GIVING you money, what can I expect when there’s a problem? I’m 95% ready to go somewhere else. Hearing aids are not cheap! Mine would cost $6,000! And this is the best you folks can do?

I’ve had a wonderful experience with SouthWest Ear Nose and Throat Consultants. My appointment was quick and beneficial. Dr.Bright was thorough, concise, and polite. Yudith Palacios was also very helpful through the whole process in scheduling my procedure and providing adequate information. Thank you both for such an outstanding visit. :)

I would like to Thanks Yudith Palacios for all her help she gave me. She explain to me all the detail well. And if I had a question she there to help me. Im very thankful for her help.

They NEVER ANSWER !!! NEVER BACK CALL TO CONFIRM APPTS MADE ONLINE! HORRIBLE

VERY ORGANIZED AND DETAILED SUMMARY OF WHAT IS EXPECTED OF YOUR PRE AND POST SURGERY.

Great service especially Ruby who answered all my questions and concerns. Also Dr. Bright was so nice and professional.

Awesome clinicians!

I appreciate Dr. Brights professionalism and his willingness to answer all my medical questions and also Ruby.

Paloma, has been so helpful in preparing us for my daughters surgery. She made the whole process easy and made us feel confident about the procedure.

My son ended up with a bad ear infection over the weekend that only an ear specialist can address. Southwest ENT has seen him before and have helped him with a recurring ear problem. I immediately called Ruby, who like always treated me with professionalism and great compassion. As always all the Doctors were booked due to their amazing work but RUBY was able to find us a cancellation and therefore book an appt for my son who was in excruciating pain. I rarely leave reviews, but RUBY deserves a “shout out” for doing an amazing job and making me and my family feel as our case was the most important one for her. (Clearly I understand that my son’s case is nowhere near other cases that the doctors see on a daily basis.)Gracias RUBY!!Un abrazo

Special thanks to Yudith from Records for her professional responses and the helpful suggestions made. Thank you

Be ready to wait for at least one hour for a 10 minutes face-to-face with the doctor.

Yudith Palacios was very helpful with my instructions for my procedure.

If I could give more stars I would!!! The staff is great, the doctors are wonderful and full of knowledge!!! would recommend family and friends to this office!!!!!

Good people but with a grim telephone answering system.

Extremely helpful. Great service, professional. The staff was very kind to us during the whole process. Dr Bright was able to help us with our daughters diagnosis in our initial visit and took the time to explain everything in great detail. We are very thankful with him and his team.

Love Dr Bright he alone would get 5 stars but his staff is a MESS! He was very caring and listens to all your concerns and explains things well. I wish he could do something about the staff.... You can’t call and get through to anyone. If you leave a message they won’t get back to you. If you do FINALLY get an appointment be prepared to WAIT ALL DAY while being shuffled from room to room before you’re seen.

Showed up to my appointment 15 mins early, sat down and was given no paper work after 45 mins I was given paper work to fill out.Asked how long till I would be seen they said it would be 2 hours. The staff was rude and snooty.

Thank you for taking great care of me!

Yudith Palacios very professional thank you

Doctor listened to all my questions and concerns. Been seeing them for some 40 years.

Excellent surgeon! He immediately investigated the issue and inserted a camera in my daughter’s nose. Explained everything, answered all my questions, and set up a plan of action. We need more doctors that are proactive and ready to solve the issue rather than delaying into a long drawn out process. I’m very grateful and my daughter has recovered 100%

I loved the experience I had here with my son. Everyone was friendly and very informative. My son was two years old when we came and the doctor was very gentle and was able to get every thing done safe and on a timely manner. My sons surgery was fast and safe. He came out as if he didnt go through surgery. Love it here!

I have tinitus and wax builds up easily in my ear; wax does not remove with ear drops. Called Southwest ENT and they gave me an appt. with the nurse practition, Sandra Flores. Excellent service,very professional staff. Nurse practition was very through and understanding. Thank you so much!

I bring my son to this office for allergy shots and usually don’t have a problem but lately the staff have been extremely rude! To the point where they mention they are doing you favors to make you appointments. I understand that they deal with different situations but being rude doesn’t solve anything. They also don’t give you the proper information as to what you need at your appointment. Plus sitting there for multiple hours waiting and them not letting you know what is going on. So just take your chances when dealing with the rude staff.

Dr. Jamison is a great and dedicated doctor. My oldest son had his tonsils & adenoids removed along with a uvula reduction by another EN&T doctor who I disliked due to his professionalism. Dr. Jamison came to my sons rescue at Providence hospital due to consistent bleeding and stopped the bleeding. I would highly recommend him to others. Keep up the great work Dr. Jamison!

How are we supposed to schedule an appointment if they never answer the phone.. Doctors are wonderful, no complaints on that but the staff members arent the best. They can be pretty rude and not very helpful.

Ruby went out of her way to make my experience at SW ENT memorable and pleasant. My thanks to her and the staff for all they do.

If I could give - stars I would. We have to drive in from NM. Then wait for 1 hour after appointment time to be seen by a medical assistant and then wait other 45 mins to a hour before we just left cause we had other appointment to get to. All this after making the appointment 6 months in advance.

I have to say the Dct are all wonderful but I wish they knew how horrendous their staff is. I called today to speak with Angel from Audiology and he wouldnt even let me speak due to how rude he was being. I asked to speak to his supervisor Erika and I have got the run around from the staff. They never pick up the phone they put you on hold for long periods of time and when they do answer they have no customer service whatsoever. HORRIBLE

Dr. Jamison is amazing. He is a professional and takes his time with you as a patient, and will answer all your questions in an understandable way. Highly recommend. The wait time is a little too long, but very well worth it. The staff is ok.

Ruby is awsome.

The wait to make an appointment over the phone is ridiculous. To be exact 36 minutes and was not even able to make it. Customer service is not their forte.

Never had any complaints. My son gets seen promptly and Dr. are polite and efficient. But two weeks ago I forgot to ask for a school note for him has been the hardest trying to get the customer service to send me one. Three times already I have been just left on hold for long periods of time. The other thing is when I finally get someone to tell me they will fax it and get my information I never receive anything. I work customer service too so I know people make mistakes but please I would just stop bugging if I could get proper customer service.

Phone calls are not returned. The only way you can speak to a person is to request an appt. Then they can find someone to answer the phone. The ten day repair of my hearing aids has so far taken over 30 days. they expect to now have it repaired in another 5 or 6days. I had the same repair to the other hearing aid in Mi. It took 10 min in their office & cost less. I will update this when my hearing aid is returned.

Dr. Chen fabulous. 1ear down 1 to go. He is helping put my girls mommy back together. Hearing again is weird and amazing

They told me a procedure would be covered by my health insurance, and it wasnt. I am now stuck with a couple thousand in medical debt that I cannot pay, being a student. There have been numerous times that they have told me they would call back, and many promises unfulfilled. Dr. Bright is a nice guy, but this is ridiculous. Now I have nothing I can do but complain on google. I budgeted for my copay and my deductibles, and now I have to pay for the full procedure. I feel I have not been treated fairly by them at all.

Yudith and Rubi are awesome

Dr. Reiersen is the best he did surgery on my 3 month old baby for ear tags and he did such a great job !

This office is the most unprofessional I ever come across. I have to wait for 15 minutes to someone to pick up the phone before I decided to hang up. Hard to believe an office that specialize on ear, there is no one to listen the phones. Waiting to clear my dad from his infection and I am changing his doctors. Sad for good doctors to have a crew so inefficient. Those 5 stars might reviewing different office.

The doctors are awesome but oh my god the waiting time being on the phone is horrible and at the clinic is a pain!! I was late for work because of it. They need a better system because I feel like I am wasting my time.

My son has been seeing Dr. Bright since birth. Hes done two surgeries. Hes very caring and patient. Never had issues with the office staff either

Has cared for many loved ones, including myself, and has given nothing but the best care and service we could have prayed for!!! Highly Recommended!!

I love this place!! They take time with patients and the way they care for kids ..

The only good part about this place was the front staff were very polite and the nurse practitioner we saw was really nice. The bad really outweighs the good though. We sat in the waiting room, which was like a sauna, for an hour and a half past our appt time before we got called back where we talked to the nurse practitioner for literally 4 minutes, we were there for a surgery follow-up, and that was the end of our appt. It is ridiculous to wait an hour and a half past a scheduled appt time! The doctor who saw my son during his first appt, was obviously annoyed when my son started freaking out about having a tube shoved down his nose. And he was planning on scheduling him for surgery without even looking at his tonsils and adenoids. I had to request he look at them and make sure surgery was needed. I’m glad we are done with this place and don’t ever have to go back!

The front desk is incompetent, on call doctor after hours is no help at all and just says “you’re the parent, if you want to take your kid to the ER you should” after a surgical procedure. You cannot get through on the phone without waiting and waiting and trying multiple times. Rude male front desk and slow older last at the front to “assist.” After surgery the doctor came to to talk to me about the procedure and had the wrong kid, he had to ask for the chart and he scared me thinking he did the wrong procedure. Do not go here, save yourself the headache and find a different ENT. We will no longer return here.

This place doesn’t even deserve a 1 star rating. My mother came in the other day, for her hearing. She has had otosecerlosis for ever 20 years already and David A. Reiersen, M.D. didn’t know what exactly she had. After going to several doctors they knew exactly what mom had without haveing to send my mom to get an MRI. You would think that if a person has been with over 15 doctors and telling my mom the same thing you that she had otoscerlos and told this supposed docotor that she had this diseass that he would just simply sign the paper she needed to get her hearing aids. Do not recommend David A. Reiersen, M.D. for several reasons.1. He didn’t know what kind of surgery my had when she was little2. Racist. My mom is Mexican and acted agressive when she told him that she had her surgery done in Juarez3. Kept on guessing what my mom had after telling him serval times what she had4. Sending my mom to get an MRI when not necessaryI hope this helps anyone that is thinking about going here. Oh and the waiting time is terribly over an hour to get help.

Good place. They fixed my eyes so I do Not need glasses anymore.

First time at this doctors office. As soon as we come in I knew the kind of practice this is..doctors that overbook appointments because they care about the money and not the patients. My daughter was suppose to be seen by Dr Bright but doctor was changed without my knowledge. I ask the front desk staff how long the wait would be(lobby was full) and he said 30 minutes to an hour, and assured us that this kind of wait is unusual and excessive for their practice. After an hour wait I ask again how much longer and the same staff member states my daughter is next. As I continue to wait I overhear one patient tell another to expect to wait at least 3 hours because that’s how it always is there. I also overhear a front desk staff tell a patient who is trying to book an appointment that there is nothing until August “as you can see this is how it looks all the time” referring to the crowded lobby and excessive wait. Now we are at an hour and 45 minute wait. My daughter is 14 months, with multiple disabilities and specifically referred to an ENT due to concerns as a result of her disabilities. At this point my husband demands to speak to the doctor and for an explanation for the ridiculous wait after they claimed we were next. The staff babbles around all the questions, at no point do they apologize or take accountability for the wait, no one will tell us how to file a complaint and they go on to ignore us when we tell them we will not sit until we can either speak to the doctor or get an exact wait time. At this time the office manager shows face and claims the doctor had a medical emergency during lunch (an hour before our appointment) and this is the reason for the extended wait. When I ask why no one had the courtesy to relay that information to myself of any of his other patients they couldn’t answer. I even had a staff member say that I should expect these kinds of wait times for specialists. YOU HAVE NO IDEA HOW MANY SPECIALISTS MY DAUGHTER SEES EACH MONTH, and never have we EVER had to sit there for this long and be ignored about our concerns. The best part was when the doctor (young white guy with pre med still written all over him) finally came out and felt attacked because we demanded answers. He stated if we continued he would not see our daughter. Clearly no one here cares about patients and not sure what they do with all the money they get because 1) the doctors scrubs were DISGUSTING 2) the lobby furniture is DISGUSTING and 3) not even one hand sanitizer in sight. We opted to not be seen because I refuse to fund greedy disgusting doctors like these. Two other patients also questioned wait times and the staff ignored them and made excuses. STAY AWAY !

Horrible horrible horrible service from the ladies in the front desk. Especially the one that took care of my paper work and made my appontment with Dr. Bright. She was rude and cocky! She called me up to sign a form in which i authorized them to bill my insurance, however never explained that to me she just said” sign and date here” and when i asked her what i was signing she looked at me ugly and then said it was the form to bill my insurance. At the end of the visit, when i had to deal with this lady again to make my next appointment she was very rude when speaking to us. She was arogant and honestly i din not like this!! I am paying for a service and i expect to get treated well! To top it off, i was there waiting to see the dr for 3 hrs. My appointment was at 2pm and got out almost at 5pm. My son is 17 months and 3 hrs for a 17 month old is alot! The only thing worth it was the dr. Dr. Bright was amazing!! He checked my son very well and explained to us the situation in great detail! Overall good drs just horrible service up front. Might want to consider a new friendlier staff!