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AutoZone Auto Parts
1795 E Main St, El Cajon, CA 92021, United States
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AutoZone Auto Parts
Comments
He
Review №1

Called to ask for spark plugs and was rudely told that they were too busy to look up my part. I will let everyone know that this location is not worthy of their business. I hope that they would train their staff better in customer service.

Lo
Review №2

Make sure you get the right part for your vehicle before you leave the store. We had to make a trip back to the store when the part they gave us didnt fit. Keep your receipt. They will exchange the part but its not an easy thing to do. Otherwise, customer service is decent.

Pa
Review №3

I came across town to see if perhaps this auto zone had a few more folks to help with my questions. Its hard if they are busy (any not specific)and only have one person working. There is just too much for one person. So I did get valid help add to the other on products I might need. The woman was nice and didnt look at me like I might be wasting her time, I appreciate that.

st
Review №4

Awesome place, not busy, guys in there will help you out

Al
Review №5

Great experience, staff was great in handling everything. The place was clean and well kept.

Le
Review №6

Always good Customer Service and the Employees are Awesome and very helpful of your needs.

Ti
Review №7

Helpful staff. Great place for a quick stop

Br
Review №8

Autozone is always so helpful

Pe
Review №9

Have to hand it to Wilson, he made my visit one of the best experiences I’ve had since going to AutoZone, definitely recommend this store for the professional customer service from Wilson 5 stars!

Sa
Review №10

Arron and victor went above and beyond With there customer service. These guys really know there stuff. Very polite and patient and asked me if there was anything else they can help with. Would definitely come here again. Great job guys.

Sh
Review №11

Its a great thing that the AutoZone stores have free diagnostics for ur vehicles. I just needed a new thermostat but at least I didnt have to go to an auto mechanic and get charged for the diagnosis & the repair. $16.99 & I was on my way. Great deal.

Da
Review №12

Great service, Aaron explained how to use the tool to check it, then explained the parts I needed and what they do in the car.Turns out I had replaced the part a fees years ago and was still under warranty! If he hadnt helped I would have been out a few hundred dollars, going somewhere else.Only bad thing was there was a bit of a wait, its smaller then most stores, but that gives it a real personal feel.

He
Review №13

Had just what I needed!

Me
Review №14

FRIENDLY SERVICE

Ro
Review №15

These guys are terrific in offering questions as to your needs for the project youre working on. Get all my auto parts needs from them

Li
Review №16

Excellent customer service...Vanya & Hiden

Sa
Review №17

These guys will help the best way possible. Mike is a good DUDE.

Ja
Review №18

Good value and convenient.Store employees make it hard to pay in cash! Have to go to a special register and then if the price were, say $25.43 and you gave then a ten a twenty and 46 cents change(by mistake)... they would give back two pennies and then ring up transaction and give back $4.99!! -- sound crazy, but I ended up with MORE pennies than I had tendered!!

Ot
Review №19

Needed new battery, tried ordering online but website would not take my credit card, gave up after 3 tries and called this store. Employee took my info and card number. Went to pick up battery, only had to sign credit card screen. I was charged for battery and core charge, but I didnt get a receipt. The battery did have my info on a printed slip. When I returned the next day with the core I couldnt get the core charge refunded because I didnt get a receipt. The employee said that the manager would have to straighten it out when he comes in the next day. I did see the charges on my bank account and then disappear for two days, then reappear for the battery and core charge. They just flat out stole my core charge. The manager never did call me and my calls are to no avail.

Al
Review №20

Its the place to go for most of my auto needs. The staff at this location are extremely helpful thanks guys

Sa
Review №21

Love coming to this location employees are so helpful above and beyond great customer service always trying to save me money.

ch
Review №22

Employees here are rude and arent much help

Bo
Review №23

Worst manager out of any Autozone, would not return a brand new brake caliper bough the day before because it had grime on it and claimed that he could not return it even after the fact the caliper was faulty.

Re
Review №24

Awesome help and information from Mr. Leonard G . Definitely a big help and made my day

Je
Review №25

Awesome employees. Great customer service. They are always friendly and helpful. Been going here for over ten years. Always love showing up when Greg is there. He has consistently given some of the best customer service I have ever experienced in retail for many years! I only reviewed this because of him and store gets 5 stars because of his exceptional customer service.

Sa
Review №26

Knowledgeable and helpful

MI
Review №27

Staff was super helpful and friendly will return for parts and supplies.

Am
Review №28

Very friendly guy at the AutoZone tiny little AutoZone but the best Armstrong Gardens is next to it. Its a magical place like the Garden of Eden or something, loved it! Also loved Ted at Armstrong. 😁😁

Ga
Review №29

It wasnt busy. So got in and out quick. Changed an air filter on my SUV. they are good at letting you use their tools there

Do
Review №30

They used to be top notch with me but they have taken a complete nose dive. Maybe new management???

le
Review №31

It was a very good customer service and quick response. Thank you .

17
Review №32

Great spot with helpful employees. One even helped me drain my oil into their tanks and noticed coolant in the oil. Helped me realize Ive likely got a blown head gasket.

Gi
Review №33

Good place for consignment stuff for ranches and horses of course

Da
Review №34

Called this morning and talked with Jim about wiper blades for my daughters Honda Civic. He was very friendly and helpful...looked up the exact ones she needed and quoted me a price over the phone. When my daughter went in, they even installed them for free. Have been to this Auto Zone in the past and have always received great customer service. I would highly recommend them to anyone needing help with their auto parts needs.

Ad
Review №35

Rep behind counter was a little slow but ended up being helpful

Sa
Review №36

Aaron and Leonard helped us out and were amazing !!!!

Sd
Review №37

Am I the only one with problems at this location. Last time I went they couldnt test my battery because the machine wasnt working. When I left the guy went outside and tested someones elses battery. Today I bring my battery in to get charged and I come back to pick it up the dude never put it on a charger. This is by far the worst autozone I have been to.

Te
Review №38

Terrible service. Girl behind the counter chatted on the phone with a customer while I stood there. And another customer standing as well. If that wasnt that enough she was chewing sunflower seeds and spitting them out right in front of the customers. My wife returned 2 days later to the same type of badd service. Rather location isnt Asbad

Za
Review №39

So far so good. Have Not failed me yet. They almost did the other day. Until a guy that actually new what he was talking about jumped in. He saved them a 1 star review

JO
Review №40

Friendly, fast, Great service, very helpful came out to help find what light bulbs were out on the car, an had them in stock

Er
Review №41

Great service!!

Di
Review №42

Tried to ask about a few products, got no help due to the fact that the woman working I dont knowd our questions. And we were looking to spend more money on the higher quality products and of course all we got was I dont know. Not to mention she had attitude. So yeah definitely not going back to that shop.

jo
Review №43

Excellent service, very helpful.

Ry
Review №44

Good guys here. Know what they are talking about and been around the block a time or two. This is my go to spot for most of my parts i need.

Ar
Review №45

THANK YOU to TIM and the other sales tech.My family and friend thank you very deeply for your help at such a difficult time.Please Read...My buddy and I drove his SAAB 9-3 from Detroit to San Diego as he got a job there. Everything went smooth for the past 4 days as we drove cross country then the transmission cooler line adapter to the radiator started leaking fluid and left us stranded across the street from this Autozone right before it got dark.We walked to this place and explained the sales tech our situation. We had no tools, were 3000miles away from home and needed an adapter to connect the trans line to the radiator. Turns out no adapter is avail for these model and the whole radiator would need replacement - the problem was it would take 3 days to ship and cost $500+ .The sales tech named Tim (Or Timmy) was wise enough to entertain my idea of bypassing the radiator and installing an external trans cooler on the go (I work on cars as a hobby). He knew what I was talking about and immediately started to search for things I needed through the aisles. He helped us buy a jack-stand, the proper trans fluid, search light, clamps, blade and some additional tools to cut and install new lines.He understood we had no other help and was kind enough to let us borrow some old tools they had and allowed us to use the parking lot in the back of the building where there was light and away from other businesses to install the trans cooler.Knowing we would be working on the car even after they closed, the sales techs trusted us with their tools and told us to leave them by the backdoor after hours(they had our info regardless cause we used a debit card).We completed the trans cooler install, cleaned everything up and left the tools where they told us. We were able to drive the car back with no issues and even had a shop the next morning check the installation and external cooler with no issues. The mechanic said the cooler was a great idea and seemed to be of good quality.I cant be thankful enough to this place and Tim. My friend and I both believe we got lucky to have ran into this store.Thank you for helping and being kind to us. All you had to do was say NO but instead you decided to help us out and got us back on the road..and that we will not forget.

Ch
Review №46

Helpful but if you need a part they dont have, go to E and M on Main St close to greenfield, they can get it for you in a short time and its only a few dollars more

Sh
Review №47

Employees are always helpful and I always walk out of here feeling Luke I accomplished what I came for.

Mr
Review №48

AutoZone x what are the best auto parts stores in town if you dont have if they dont have what you need the look for in another store

De
Review №49

Love Auto Zone and their great Customer Service. This will always be my go to Auto Parts store!!!

Jo
Review №50

Each time i need something they have it in stock. Wouldnt hurt to hire more employees. Wait times could go down, strongly discourage cutting wait times and sacrificing stellar customer experience.

Re
Review №51

Great store, awesome staff, clean, organized and courteous.

fr
Review №52

This is great company they send you all over the place like harbor freight OReillys but not to the other stores that if youre just looking for tools thats where they going to do

Ji
Review №53

Called to confirm they had a part I needed. Was confirmed. When I arrived the woman behind the counter started with insisting I never called. After proving I had indeed called, I was told that not only did they not have the part, but she indicated she thought I would mis-use the part for criminal activity. Talk about insulting! Went to an Orillies later in the day and had no issues whatsoever. Speaks volumes of that employee ( seriously... fire her and hire someone who knows at least what you have and knowing what a lug nut is would help too... ridiculous to work in an auto-parts store and not know what a lug nut is....) and the store. Am boycotting this location until staff changes are made. I see other reviews complaining about (assumedly) the same woman so listen up!

Br
Review №54

Very small store with a limited selection but otherwise a great store with great customer service.

Ji
Review №55

They helped me with their OBD2 scan tool and I was able to get the part I needed.

J
Review №56

Worst Auto Zone in the area. Their parts drivers park in handicap stalls without a permit. I told hin he could not park there, the driver said he could because he worked there and if I did not like it I could talk to his manager. When I went to go inform the manager, the manager said he is not my driver and I am not his manager. I would not recommend this store at all until they replace the staff.

Ma
Review №57

My sister works there good parts

Ac
Review №58

Quick prompt service!

Lu
Review №59

Nice employees and very professionals.

An
Review №60

Great customer service! Being disabled, they not only got my parts for me but carried them to my car!

Ma
Review №61

Good bunch of people working here, very helpful.

Jo
Review №62

Small. But the gentleman helping us was great. We broke down on our way back to AZ.

Ch
Review №63

Fairly priced

Pa
Review №64

Easy in and easy out

Hi
Review №65

Great service super fast

Da
Review №66

Small selection BUT really helpful staff

Am
Review №67

Friendly associates, always very helpful and provide useful information

Ro
Review №68

Great staff very helpful. Plus its on my way home

Yv
Review №69

So helpful and friendly. We go there all the time when we need something for our cars.

Sh
Review №70

Jake was polite and very helpful. Installed a new battery in minutes.

Bi
Review №71

They helped me soon as they could. And informative.

Ja
Review №72

They told me I needed a starter and what I needed was a battery, forget this place! Go to OReileys!

Am
Review №73

Its a car parts store. They had what i needed.

St
Review №74

I like this store. Very helpful staff.

Ha
Review №75

Gregory was super helpful and great service.

To
Review №76

Everything I need, very helpful..

Pe
Review №77

There is always a long wait here. They only had one person working. Waited 30 mins in line to get 1 part.

Ki
Review №78

Great staff very helpful.

Ro
Review №79

Extremely convenient

jo
Review №80

Go to place for all my late model cars.

pe
Review №81

I found the part I had and at a good price

Mi
Review №82

Friendly. Knowledge able

Ma
Review №83

Prices and availability is on point. parts

Tr
Review №84

Always ready to help, patient, and knowledgeable.

Da
Review №85

Helpfull people

JU
Review №86

They know there stuff

Ae
Review №87

Great service

Ro
Review №88

Very help helpful and courteous

Ja
Review №89

Great customer service 👍

Ma
Review №90

This store closed early and was rude about it. Without customers you have no business.

Th
Review №91

Really nice selection of tools

jo
Review №92

Very helpful staff

Do
Review №93

This is a smaller AutoZone and may not have everything you need.

ja
Review №94

Great customer service

M
Review №95

Always a wait, but helpful folks

ti
Review №96

Had my car break down -they were close by and had just what i needed to get back on the road.

Ja
Review №97

Everytime I walk in I hear the jingle

Br
Review №98

HAD JUST WHAT I NEEDED

Ja
Review №99

They have specialty tools they will loan with a deposit.

Ja
Review №100

Slow, no assistance offered when obviously needed and average customer service/personality at register.

Information
13 Photos
100 Comments
4.4 Rating
  • Address:1795 E Main St, El Cajon, CA 92021, United States
  • Site:https://autozone.com/locations/ca/el-cajon/1795-e-main-st.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A5646&y_source=1_MjQ3MTM0Ni03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 619-442-0471
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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