Its rare to find an unfortunate situation that left me with a big smile on my face. John Smith was a pleasure to work with a breath of fresh air in a business world that seems to be Lost in customer satisfaction, well John restored that belief for me.Very professional, extremely knowledgeable done when the car was said to be done, and if I wasnt smiling enough, he even surprised me with something special at the end of the day. Find out for yourself when something unfortunate happens to your car Go see John, theres not many managers like this left. In a lot of businesses most places ask for a five star review I give John a 10. On a sidenote I paid attention to his employees they showed much respect and admiration for John that speaks volumes.

The shop matched the paint spot on but the rest was off for fit and finish. I spoke to the manager and they were able to fix the work and make it right, including picking up the extra time needed for the rental. They also painted some minor touch ups on the vehicle, which made it look like brand new. Thanks for making this right and I am very happy with the outcome.

Fantastic service! Mike is the best. Very helpful and quick to address my needs in a very simple and innovative way. This was my 3rd time here and there is not a better place to have your car fixed! Thanks Mike!

This is the first review I’ve ever written, but I feel compelled to share my story! I had been unlucky enough to own a Toyota vehicle with factory paint issues. My car looked like a leper with the paint totally missing from the top and LARGE spots on the sides where the paint had peeled off. Fortunately, Toyota acknowledged the issue with a recall, however, they indicated they would repaint only the areas that were currently peeling off. Grant (Collision Mgr) and Kaitlin (Service Mgr) worked with Toyota to maximize the paint replacement, and the car looks brand new! Grant did an excellent job of color matching, and even fixed a minor ding at no extra charge. The car was detailed as well. They were both very professional and I would not hesitate a moment to have future work done there.

Actually my review is NOT 5⭐ .Be attentive here !!!! Walk around your car few times and inspect it carefully before your pay them. Watch for NEW sctratches and SAND on recently painted surfaces.After I asked them to remove all things I didnt like they did that. But as a revenge for complain they scratched my car with sanding paper on the back of my car.

They were very friendly and did a great job. They communicated very well and told me how long it was going to take to complete the repairs.

This will be my first review I have ever written, but I feel the need to let people know about Grant Brown from Koch 33 Collision. Long story short, somewhat. My car happened to be a the collision center longer then expected, due to parts not being available for my Ford. Grant and his team at Koch went the extra mile to find parts and keep me informed every step of what was going on. They were courteous, patient and very understanding. And the manager Grant is the most patient, kind and professional person I have meet. I highly recommend Koch 33 Collision for your collision repairs. Thank you for getting my car back to me safe and sound.

I have been going to Koch Ford for many years for my cars and trucks to be repaired.(even before it was Koch)My truck was involved in an accident so I continued to use Koch Ford Collision. They worked great with insurance company. Also had other work done afterward and again they did a great job and also a great price.Hope not to need them again, but if I do its good to have a place that I can trust and count on. Thank You Grant Brown and team at Koch Collision!

Good timely accident estimate.

Stopping here to leave a little review and give some credit to the body shop at Koch! Took my car in after an animal decided it was its turn to cross the road and sadly lost the battle with my bumper. At first the damage didn’t look that bad but after they took it in and took it apart we saw the real damage. Shop took the time to let me know the best way to the handle the repair. John aka Madpainter did the paint work and it’s looks like factory work maybe even better! Every clip every screw back in its place. Super happy with the work. Car looks amazing again. Also thanks for the detail!

Everyone was very professional and polite. I saw the place had good reviews and were happy so far.

Bought a new F150 when I got it home discovered a 3 inch scratch in the paint took it to koch33 collision and they took care of it very quickly and did a great job,NO MORE SCRATCH,they were very friendly and professional

My bro @Mike Rowlands’s was able to help me get my car back to me in a few hrs. He was one prowl of ordering the parts right away and then got my car in shop after came and they were painted. Thanks bro and I will be back if I need anything

Couple years back I was in an accident so I took my vehicle to Koch Collision. I met Grant Brown, manager, of this business. Recently I had to take my vehicle back for a problem and again Grant was my guy. I have to say that Grant Brown is the most professional, friendly, caring and kind person I have met. He remembered me from 2 yrs ago, he personally took care of my issues and kept me informed of the process that was taking place to fix my vehicle. I can’t say enough abt this Man. He is truly an asset to Koch Collision. Grant Brown you are the Best. Thank you for taking care of my issues.

Grant Brown, the manager of the collision service is an outstanding representative of the Koch organization and treated me, as the customer in an incredibly professional and friendly way. His technician, Rich took care of the damage to my car and made it look better than new. I recommend the Koch Collision team without reservation.

Staff was very helpful and knew their stuff. Service was quick and customer area very welcoming.

What a relief after being the victim of an accident. Everything was handled. Five stars all the way.

Overall excellent service. If you service your vehicle here always ask for John aka madpainter. This is the only place Ill be bringing my Focus RS to from now on. I had gotten my carbon fiber hood and fenders recoated and I couldn’t be more pleased. Just before that I had an aftermarket front bumper painted and put on, both of these jobs where reasonably priced and the service was outstanding.

Mike Rolands is very efficient and has his staff working to keep you updated as to the progress of your vehicles completion. The job was done professionally and within a reasonable amount of time. Id recommend them to anyone.

Lady in the front kept trying to figure out who I spoke with, I just wanted my stuff out the rental car and to go home after a two hour drive ! I let my dad do everything …

So happy with my experience at Koch 33 Collision. I have used them twice now and both times they were friendly, helpful and extremely reasonable with prices. Mike was awesome and very knowledgeable with my repair. Definitely recommend!

Koch 33 Collision has to be thee worst body shop in all of America. My car was referred to the body shop by Geico. I took my car there on March 15 for a dent in the door from someone hitting me. I was told by Jeremy and Grant that I would have the car back in 7days being that I was on the priority list.After waiting 7 days I get a call and they tell me my door is on back order for 7 days. So the door comes in on March 29. Im like great so I should have the car back in less than 3 days. So I wait and wait and I hear nothing from them. So I called on the 4th day which was a Wednesday. From 8am to 6pm I called about 10 times no answer. The next day I go down there and the Manager Grant tells me someone in the shop threw away my interior door panel and no one had an answer as to why or how so thats why they ignored my calls the previous day. So instead of calling me and telling me the issue, they tried to hide it/cover it up.So now we are at April 7th and the interior door panel is on back order and not sure when its getting in. The panel arrives April 14th, so Im like yes ok finally. Only to hear some of the parts were missing and they have to send bac and reorder. So another week goes by and I get a message from Grant that theres some other parts that needs to be ordered that they didnt order... MIND YOU I WENT IN FOR A DENT IN THE DOOR. Now Im missing a read window, speaker out the door, the door sill and God knows whatever else. And of course, these parts are on back order again.To current day, I spoke with the manager of the shop manager and he had nothing much to say except were sorry!!! Really? So Im told the car should be ready tomorrow except for one piece. The car is drivable but there will be a piece missing and it wont come in until May 5th... YES they had the car since March 15 for a dent in the door!!!!I honestly believe they were either stealing my parts and have no clue how to put my car back together. Either way this service is, was and will always be the absolute worse. Take a long hard look at KOCH 33 Collision before taking your car there.They deserve a 0 Star!!!!!!!!

Only place I’ll take my cars when needed to be repaired cosmetically. Brought 4 cars in the past absolutely perfect professional and timely work. Thank you for multiple great experiences Koch 33!

Manager Grant was amazing! He was professional met my needs and Im a difficult person to please; he did it all with a smile. I felt like he heard me and it made all the difference in the world. Customer service is a BIG DEAL to me! I can spend my money any place else but it was worth it @ KOCH 33 Collision. I highly recommend this business! Ask for Grant!

Thanks Koch 33 for amazing work! A great staff and very quick and efficient! Thanks to Mike Rowlands for a great experience and thoroughly explaining everything. Highly recommend for auto body work.

On September 12 my car was parked at Easton Food Market, on an angle parking spot when i came out my front bumper was hit and no one in sight. I made the claim with Geico so i decided to have Koch33 fix it only available date was on September 24, they estimated my damage and calculated 3 days to fix it. job well done

I’ve used Koch 33 Collision for two separate vehicles now, a 2020 Ford F-450 and a 2018 Ford Expedition. Both times Grant and his team delivered excellent quality work. I’d highly recommend Koch 33 Collision to anyone looking for quality work.

Took my wife’s car in to have the rear bumper fixed. It looks amazing!Grant made sure the process was smooth and his consistent communication made us feel as if we were involved every step of the way!This place is 5 STARS!

Great place. I got my Ford F-150 in 2017 there. They gave me a great deal. Since then I have my truck serviced there. Never had a problem. Check them out.

Koch 33 collision is definitely the premier shop in the Lehigh valley for auto body. The collision shop manager is great! He’s very attentive and his follow-through is superb. The guys in the shop are the absolute top of the game. Their work is astounding. True artists! I highly recommend them to anyone who desires top shelf service.

Top Notch at Koch! Mike, Kelly, and everyone in the Collision Center were so great to work with - very personable, honest, timely, friendly. I cant say enough about them. If you need somewhere to go, go to Koch...I know Im going back in a few months when I need a new car! Thanks again, Mike!

My car needed major repairs and the insurance company told me to go to Koch. What a great choice. The staff was amazing, kept me up to date on everything. Car repair was great. They had to remove my bumper stickers and placed the stickers back. Staff was polite, friendly and my car was repaired earlier than the date they first gave me. Rated above 10 in my eyes. Hope I dont need them again but if I do, thats where my car will be.

Great service. Manager (Grant) gave me a very reasonable price for damage repair. He possesses excellent interpersonal skills and was upfront about every issue. Would highly recommend. Repairs looked way better than I was expecting.

Just picked up my car and cant wait to write this review. This is truly an exceptional service I received so far. Work is well done in details professionally and they have done it right.People are so nice and friendly from top to bottom. Most important they are very honest. Special thanks to Amy,Chuck and manager Grant who have shown real cares and concerns for my need. I like to thank them all in this service center for their marvellous service. People in certain places are smiling at you not quite from their hearts but these people at Koch 33 collision they are smiling to you truly from their hearts and they are eager and ready to help you. It is indeed a very pleasant experience which is worth every penny of mine. I would highly recommended 5 star Koch 33 Collision center. You cant go wrong to choose these top class people for your service needs.May God bless you all!! Paul in Easton,Pa 06/14/2019

I was in an accident, not my fault and they fixed my car very well

Koch 33 Collision got me in a timely manner and got the job done quick! My car looks great again!

Took my vehicle to Koch 33 Collision due to an accident and Koch 33 takes the cake. They are ultra-professional and kept in contact with updates on my vehicle and estimated completion date. Their rental department is super efficient and the rental was clean and sanitary. They matched my insurance rates and I didnt have any out of pocket expenses and worked directly with my insurance company which I greatly appreciated. They took the stress out of getting my vehicle repaired. I recommend Koch 33 Collision, Koch 33 Toyota and Koch 33 Rentals for all your automotive needs.

My Honda Accord had bumper repair a couple years ago, and Koch 33 Collision did a great job fixing it up. Today (Feb 2020) it got some minor scratches on the side and Mike from Koch 33 buffed it out and saved me on cost and time.Thanks Mike!Koch33 Collision is a great place to bring your car for repair.

Salesmen was very pleasant Juan Ruiz I would recommend him any time

I came by to drop a buddy off to pick up his car and discovered on the way that I have a nail in a tire and was down to 23lbs of pressure. I asked if they had time to fix it for me. It was 4pm and low and behold they took a look, drove it to the back and did the fix... They fixed it the right way, took the tire off, patched it from the inside and didnt even charge me. First class service!

I wanted to take a moment to share my experience with Koch Collision and specifically with the Manager Grant. I needed to have some minor paint work done on my truck and Grant shuffled his technicians scheduling in order to make sure it was done as quickly as possible. He went above and beyond to get me in and out quickly. More than that however, he took the time to help me and was extremely courteous. It was an absolute pleasure meeting Grant and I really appreciated his assistance.

A couple of weeks ago, going through a Jersey car wash with my 2016 Prius, a plastic fixture adjacent to to back seat window got snapped. A piece broke off, never to be found. Went to Toyota collision and told my sad tale to one of the technicians. He suggested, in order to save me money, to get the part from Toyota parts and come back and they would snap it back in. And thats what happened. The folks at Parts helped me get a better price by getting the part from the internet. Came back the next day, picked up the part, went over to collision. A different technician came out. No problem. He brought the car in, put the new part in and I walked out a grateful camper. Fixed in two days and I only paid for the part. Want to thank the good and kind folks at Toyota collision and Parts for helping turn an unexpected loss to a they understood that loss for me and succeeded to help in every way to make things a lot easier to handle. Thanks again!!!

My experience with Koch 33 collision could not have been any easier. Koch 33 collision orchestrated my car rental, updated me via text with the repair status and provided honest friendly fast service. Aesthetically my car was repaired to new. Thank you Grant and Jim

Grant and Bob made a terrible situation work out great in the end. Took some time because of parts being in back order but worked out a great solution. The communication was phenomenal and would definitely work with them again, but I hope to never have to haha.

The collision manager, Grant was great to deal with and helped me out in a professional manner. It’s hard to find leadership that know the role. He did and I appreciated his understanding and help he provided.

So my car got hit for the third time in the 10 months I’ve owned it, and this is the best experience I’ve had so far. Mike was awesome and kept me updated throughout the whole repair process. Not only were the repairs done correctly, but they were done EVEN FASTER than Mike had originally estimated. My car looks amazing-better than it did when they sold it to me over at the Toyota dealership. I would crash my car again just so I could have them detail it like that.10/10 will definitely use again the next time my car inevitably gets hit.

Great place to get a car. Have met some really nice people here, who are always willing to help.

Zero stars... Had my 15 Chevy Tahoe repaired for minor fender damage. They tried to return my vehicle with sand in the paint. I pointed it out an they said the would fix it. One hour later I get the vehicle back only to see now the sand was gone an so was the paint. Unacceptable so I refused it. They kept it for two more day to paint it correctly. I got the call all done.Picked up the vehicle an all seemed well until I got to my destination only to find I had an extra part on my passenger floor bored. After a detailed inspection I also found I was missing a hood vibration piece. I returned back to collision center for the third time an spoke with Grant who was very apologetic. He said he would put the piece back on an find the missing hood piece an install it. He did offer to paint an fix the scratches on my other fender. I did accept the offer but after driving that night only to realize they didnt align the new headlamp they installed. I decided they are incompetent in doing any job. They wasted many hours of my valuable time an money. Put myself an my family an others safety at risk due to not being able to see more than a few feet down the road on the passenger side at night. Totally unacceptable!Find a better place to have your work done. Geico Express recommends this dealership for repairs. I do not!!Love your feed back! But there is no way are you ever touching my vehicle ever. There is no way your fixing this issue. You had multiple changes to fix the situation an failed each an every time. I was extremely patient with you business to fix the issues. I am sorry you failed.

Simply an awesome place! Not only did they do a great job with my Ranger, they went above and beyond in the name of customer service! Koch 33 is the best, thank you to everyone there!!!

Excellent collision shop took my tacoma there cause a deer ran into the side and it was bad. They took it in right away and started on it they gave me follow up calls on the progress there making on it .The estimate finish time was exactly what they said and when I got the truck back it looked like new or better it turned out like a new truck.They did an amazing job.I recommend koch 33 collision for any collision repairs. Thank you koch for making my truck look like new again

The manager here is outstanding! Hes helped me get two of my cars fixed and back on the road in no time at all!! 100% happy with them!

I brought my car into Koch 33. I am extremely happy with the service. The manager and crew were awsome. I am recommending Koch 33 collision to all my family and friends

These people are confused...

So I recently hit a deer with my 2017 f350 platinum, I contacted the manager Grant at Koch 33 collision. He went above and beyond to make this situation easy for me. And pre ordered all of the obvious parts weeks before I dropped the truck off so it could be as much of and in and out process as possible, turns out progressive missed some things and extended the stay of the truck while they waited for additional parts, Mike in estimating did an excellent job of keeping me in the loop about my truck, the work was flawless. And looks better than new, the team also went above any beyond giving the truck a full detail inside and out. Thanks so much Koch.Tyler Hriczak

I went in for an estimate for paint scuffs and mike was able to get them buffed out without me having to paint the side of the car. He saved me from an insurance claim. Mike was so helpful I’d recommend him and their collision center team for any car repairs.

Very professional and friendly

THIS WAS AN INCREDIBLE EXPERIENCE!!!!! I brought Honda Pilot there after the accident and it was such a seamless process. They kept me informed and the finished product is factory quality. Thanks Mike and the rest of the crew...You guys really have a good thing going there! I do and definitely will highly recommend this body shop in the future.

What a great and reliable place to bring a car to have it fixed. I can’t say enough how please I am with the service and amazing work this shop performs. The Manager, Grant really knows what he is doing and his customer service is the best around by far! Even his employees love working for him. I would recommend this collision center to anyone who needs there car rapaired. Thank you again everyone!

I initially gave Koch 33 Collision 1 star. My experience there was so far from the best. However, I will say that once I got to work one on one with the manager Grant my experience was excellent. I believe in 2nd chances and Grant fulfilled his title as the manager and delivered absolutely amazing customer service! He acknowledged my complaints and concerns and offered compensation for the inconvenience that one of his techs have caused. He was always so professional, very friendly and even took the time to get on a personal level with my husband and myself. He asked us about our children and even about our holiday plans. When we picked our truck up we did notice a slight imperfection. We called Grant and without any hesitation he asked us to return the vehicle to him and he gave us a loaner. If I ever have to deal with a collision center again I will go back to Koch 33 but only if we get to work with Grant! Thank you so much for everything you have done for us!

Excellent communication and attention to detail. Refreshing to see that a a dealership collision center has such dedicated staff.

Staff was excellent from start to finish. My vehicle looks better than it did when I dropped it off.

I went to 2 other collision repair shops before coming to Koch. The other 2 just didt appear professional (the one tried to coerce me into doing work not covered my the insurance claim and then refused to do the work because I didnt want the additional work.) The staff at Koch was highly professional, and did not try and upsell me at all. They presented all the options, and respected my decision. The staff member who did the assessment was nice and articulate. Other staff members just seemed happy to work there; that says something to me. I highly recommend this collision repair center.I also recommend renting from their car dealership. Im always concerned about car rental places because without buying all the additional insurance, they can hit you with fees if God forbid you have an accident or someone hits you in a parking lot. (Google the horror stories.) There are no such fees with their rental cars. You just go through your insurance if anything happens (luckily my rental was without incident.) The rental staff member was courteous and patient.Bottom line: if professionalism matters to you, go here!

They did a perfect job on repair to my truck. Would recommend to anyone

Very good customer service and I am satisfied with the work that was done on my vehicle.

Huge thanks to Grant @Koch33Collision center.Attentive worker & quality service. I know where to send my family for auto repairs.

My claim and repair was handled professionally and courteously, it help make a bad event as painless as possible, and finished repair was top notch, I really believe they try their best to excellI will definitely use them again, if the need arises

Excellent collision center, Grant is absolutely the best, very professional, courteous and a true asset to the Koch dealership .. I will tell everyone to go there .. Great experience .. Thank You

GEICO directed me here after I hit a deer and need repair. It was my first time here and I’ll be back again in the future, because they did the right thing after a mistake was made. Let me explain. There had been some miscommunication about when the car would be ready and I was nervous that if didn’t rearrange my plans on a Saturday and go pick up that GEICO would send me the bill for my car rental between Saturday and Monday (the next available time to pick it up). Additionally, there was a small dent I wanted taken out that was unrelated to the deer hit and it wasn’t done. When Grant Brown (manager) realized what had happen, not only did he say they will fix the dent and cover the rental till Monday — they decided not to charge me for the dent fix. We all make mistakes — but not everyone reconciles them. I would absolutely go back there again knowing that they have customers at heart and do the right thing.

Grant is the BEST ! Very HONEST, KNOWLEDGEABLE and PROFESSIONAL ! Great to know your car is in GOOD hands !!!

They do a great job. The damage on my truck is gone and it looks like it never hit a deer.Thanks for the great work

They had my truck in and out, when I got there to pick up I noticed a piece missing and they apologized immediately put me back in a rental and got to work finding the part. When I did get my truck back it was insanely clean and detailed! Now thats service.

I bought a truck unaware that there had been rear frame damage. After taking it to Koch 33 collision to get it checked, I found out that it doesnt only needs a new rear end and springs. They were very helpful! I dealt directly with the manager who was extremely helpful! Great job and services here!!

While I have not often written reviews, after several examples of amazing service, I have taken the moment to jot down a few thoughts. A few years ago, I was forced into a series of repairs to correct two accidents. They are called that because no one ever says they were on purpose. These series of unfortunate oops caused the rear of my car to need to be repaired. Smashed is a better term. My insurance company asked me to go to a competitor, I had and after a month, my car was not just wrong but the competitor was flummoxed at how to make it right. My insurance company embarrassed asked me to take the car, a Toyota, to the local dealership and solicit the correct repairs. While Koch 33 Collision do all brands of cars and trucks, my first reason to become a customer was there a direct connection to the Toyota dealership. At that point, my luck had changed and I meet with a really dedicated team of professionals who were going to raise the bar of my repair to this point. I meet with receptionists, estimators, appraisers and even managers on the way to making my Toyota brand new again. At first, I was apprehensive, a bit of wait and see attitude. While the insurance was paying for the repairs, I still perused the invoices, not only were they competitive, but the reports were clear and concise. They represent a fair price and part cost without bloated items. No shop environmental fees, fuel surcharges or other absolutely made up nonsense. Over the coming days and weeks, I was pleasantly amazed, from text messaging updates to progress reports, given by malaise at the previous failure of their competitor repairs they handled me with the utmost consideration. The repairs were completed early they expected, though this isnt always to be expected it did happen. At the conclusion of this repair, I was feeling positive about my experience but anxious to get the car back and then back to the hustle and bustle of my busy life. I wasn’t until another Oops just two short months later that I really got an understanding. As my bad luck would have it, I was driving on a slick road when I slid down a lane into another vehicle. Again, my Toyota was smushed, this time I took it directly to Koch 33 and again put my faith in their system. Cognizant of the personnel and work performed, I took the time to step back and appreciate the Shop Manager Grant, his friendly front desk staff, Kelly and Amy, and the army of dedicated technicians. I was feeling quite humbled at my misfortune but the staff again kept me informed and apprised of the repairs. Let me not forget the onsite Toyota rental, Deb was able to assist my needs and with the same model as I utilize, dropped off a Camry, got a Camry. Not some deal where you drop off a Camry and get a Corolla, if I wanted Corolla, I would have bought one. To finish up as many will read this review and think total fluff piece, let me categorically state, I do not work or nor ever have for Koch 33, nor am I compensated in any way other than being taken care of as a customer. I do take my car in for some maintenance at service but while they are good too, this review is about Koch 33 Collision. These guys are amazing and sorry service doesn’t have a perfect record on every area as this team. Again, different types of maintenance and repairs to be fair. Let not forget the courtesy vehicle should you need one, the on-site coffee bar, kids play area, desks in the lounge. Maybe next to a free old school video arcade that doesn’t need quarters. As you can tell from my very long-winded and verbose review, I’m a fan, if you bring your vehicle more than likely you will be too and when you get it back it more than likely will look new. Now the fuzzy dice on your mirror hanging down that’s just another matter.

I’ll never take my car anywhere else. Excellent service even better people! The manager Grant was very exceptional.

Everyone there works as a team . The assignment it a perfect product to return to a customer . In my opinion “ mission accomplished “ . Awesome group of professionals

Great personal communication you are not a number to.them.

Had some repair done here. Good work and was done quicker then expected.

Had a repaint done for rock chips. Work was done very professionally. Staff was very courteous.

My car came out amazing shop gave me the best quality work available been to alot of shops this ones worth every penny highly recommended

Grant and tamas and the girls at the front desk were great to work with also highly recommend koch collision

Had my bumper repaired on a GMC Sierra and they messed up the wiring for the trailer connections. Spent a whole day tinkering around trying to figure it out until I realized it was their fault. Not gonna go here again that’s for sure

Koch is by far the greatest company to do anything with especially the collision center. I was told to bring my truck elsewhere when someone hit me, but I told everyone no and brought it here, and let me tell you that was the greatest thing I did haha. They did such a fantastic job on my tundra, they made it look better than it did before my accident. I went through the persons company and they took my truck to look over it to estimate the price, then they brought it here. And immediately This company knew that this insurance missed a lot, maybe 3 weeks later they found all what was wrong/found out the rest of the problems and got the job done!! Then after I noticed there were 2 scratches on my tailgate, i know it wasn’t from them because they do such a great job and they want the customers to be happy, I believe I was scratched in the transportation process or at the 3rd party garage, but Koch collision is going to fix it for me. And I truly can’t be any happier with how they are treated me through this whole thing! Thank you to the Koch company and especially Koch Collision!!

Excellent

Very good customer service.

Great service great people highly recommend

UPDATE 6/23/2018After a horrible experience I went through the first time around trying to get a estimate general manager at KOCH 33 Collision GRANT BROWN took matters into his hands in a major way. I wish all managers where so hard working and dedicated to there work that they do. KOCH 33 Collision should be proud that a manager of that caliber is part of there team and I mean it from the bottom of my heart. I am a business person myself who run different businesses and the professionalism and dedication I saw in GRANT BROWN to his work and KOCH 33 Collision is extraordinary and goes above all. I truly felt like KOCH 33 Collision cares about me and by vehicle and about the issue I had. GRANT BROWN listened to my concern told me what he will do and on top of it all I felt like I was part of there family. Thank you GRANT BROWN and KOCH 33 Collision for all that you have done, and to all that are reading in the Lehigh Valley surrounding area there is no Collision Center like this and you can trust and know the work will be done right the first time around. The car came out looking like better then showroom condition and I am driving a 2010 ACURA TL.First Review 6/10/20e18I called Koch 33 Collision spoke to Chuck Fox told him I will be there within 15 min. to have a estimate done on a used vehicle that I purchased for couple dings dents and if they can help out. Once I arrived provided them with registration also contact information to have a estimate on couple dings also was informed that the door I thought had a ding will need to be redone and have the door skin replaced and quarter panel fixed. We spoke for couple minutes and I was provided outrages estimate on the spot in thousands I dont know if it was said to scare me out of fixing my vehicle or what I dont know. I asked if he can provide a accurate estimate he said not right now as he is leaving for the day and I was ok with that, so I provided additional information and was told I will receive an accurate estimate the next day.Next day comes around I waited all day for an estimate and got frustrated and decided to call Chuck again. When Chuck answered the phone I asked about my estimate and all the sudden he said he is working on the estimate and I should receive it within an hour or so. Guess what never received the estimate. I as a consumer was never in a situation like this where I felt I was begging to getting my estimate to get my car fixed. I guess its a problem to bring your car which I thought to a reputable dealership to get it fixed but I guess I was wrong these people are lazy and quote outrageous estimates out of there head just to scare you off and then they never follow through in providing a true estimate. Maybe its because I am paying for this out of pocket instead through insurance company. This is a local neighborhood business and I am bringing them business and I feel like I am being a pain in the ass. ALL CUSTOMER BEWARE THEY ARE NOT YOUR TRUE NEIGHBORHOOD DEALERSHIP THERE PRICING IS OUTRAGEOUS. I expected a lot more then I received which is nothing.

They were very nice and helpful.

I will always go back to the Toyota and ford dealer ship. I have had nothing but exceptional customer service

Well pleased with work performed on vehicle

Everything was done well and on schedule. They kept me informed, and every time I came in they were all ready for me.

Best customer service anywhere

Clean shop. Highly recommend!

Incredible customer service!!

Great service!!

Police installers really know what their doing!!

Great service

👍 the best of the best

Ok