My husband stopped by on Friday to look at an Outback we saw online. When he came home and told me how much he liked the sales guy Vincent McLeod because he wasn’t “pushy” at all.We went back Saturday morning so I could also look at the Outback in person plus take it for a test drive and Vince was there to assist us.Let me just say, what a GREAT impression he had on me as well!We enjoyed working with Vincent! -He’s a very knowledgeable, friendly, and not at all pushy salesman! -Makes you feel comfortable and right at home!Thanks Vince and Hendrick Subaru for your customer service, attention to detail and our awesome Outback!

Came in to look at a used Outback and drove home with the new Outback Wilderness once I noticed it tucked away in a corner. Loved the atmosphere and felt welcomed the second I walked in the showroom. People there seemed genuinely fired up about my experience and the car I was buying. Chris Kincaid did a great job as well as the GM and the guys in F&I. Thank you - it was a great experience!

Jean Claude Mendez is the kind of salesman everyone wants - kind, helpful, no pressure. Just what are your likes and needs? Always goes above and beyond to explore what works best for you. A great listener!!Then, Jacob Koch made the financial side of things look easy, when it actually wasn’t because I didn’t have all the documentation I needed.Jake and JC worked together as a team to brainstorm and get me into my new Ascent! They are both truly awesome! Changing my thinking and dread of car dealerships! 😅

I decided on a whim to trade in my Crosstrek for an Outback Wilderness.Q Foster helped me and he was wonderful. It literally took no time at allTo get a quote on my trade in and a bottom line price on the Outback. He made everything simple and pleasurable. I would recommend him and the dealership to anyone looking to get a new or used car!! Thanks Q!!

Hey everybody, my name is Ricky Inman and I just bought a Subaru Forester Sport 2021 model. My salesman was Chris Lowery, awesome dude, just want to say thank you to Chris and just let you folks know if you need to deal with somebody go ahead and give Chris Lowery a call. I give him a top rating, thank you Chris!!

Just got home with my new Subaru Forester. I worked withDavid Freiburghouse and couldnt have had a better sales experience. I didnt feel pushed into a purchase and felt like David took the time to listen to what I needed out of a car within my budget range. He was always very responsive and went above and beyond in his service. Will definitley be back for my next car purchase.

We’ve bought 3 cars from Hendrick Subaru and each experience has been so great. Bought an Ascent this time with Vincent McLeod who was awesome and so patient. He took the time to explain everything, collaborated, was never pushy, and called to follow up. It was a great experience and I got exactly what I wanted! Thank you Vince and the Hendrick team!

Dimitri was great. I felt he was knowledgeable and willing to work within my budget. He made us feel comfortable with our purchase every step of the way.

Hendrick has the absolute best customer services, especially from my service technician Jeff Thomas who was welcoming, courteous, and patient. He communicated pricing and service updates with great efficiency. Kevin D., who delivered my car back to my home, was so nice and thoughtful. Thanks for making my broken car repairs a positive experience. As a senior citizen living on a fixed income, and managing with mobility issues, I recommend Hendrick for other seniors too. Thanks Hendrick Subaru Southpoint!

As soon as I got into the facility, I was greeted promptly by a friendly service coordinator, who immediately took over the car and directed me the waiting room.The waiting room was spacious, clean, with plenty of amenities that created an relaxing environment for the customer during the waiting time.From the beginning to finish, the whole process was handled professionally, and I as a customer, felt really at home, knowing the that service would be handled smoothly, and it sure was the case.I have owned 3 Subaru vehicles, and just moved to NC from the Midwest. My experience told me that no matter where I go, the Subaru dealerships are always excellent places for my car care needs.

I see many good reviews regarding the car buying experience at Hendrick’s Subaru; but after the sale, good service is paramount. My experience with servicing my Outback at Hendricks has been phenomenal. It is consistently the best automotive service I have had in all my years of owning a car. Much of my satisfaction is due to Ralph Higgs, my Service Advisor. Ralph has been assisting me for a couple of years now, and because of him every service visit has been a pleasure. Ralph is courteous, professional, knowledgeable, attentive, and always goes above and beyond to make sure that I am totally satisfied each time I bring my vehicle in for service.

Did a 60,000 mile checkup on my Forester Subaru. They missed a slow oil leak due to a local oil change that was botched, but identified the problem quickly and fixed it quickly and for free when I pointed out that my garage floor had oil spots on it. Good service!

Our sales representative, Isaac Rice, was very helpful during the process of finding the car we were looking for and kept us informed as we waited for delivery. When the car arrived at the dealership, it was cleaned and ready for us when we got there. Isaac made sure that we were comfortable during our transaction and was able to provide answers to all of our questions.

Scheduling service and entering the service is always an experience that I know will produce a positive outcome. The Service area is clean and the representatives are always friendly and really strive to put the customer first. There was one time in particular I had asked if there was an option that could be added to my Subaru and the technician working on my car took the time to research and find out if the option was available. Time After Time my experience with the service department has been above and beyond. In my opinion other dealerships in the area should strive to match the outstanding service that Hendricks Subaru Southpoint provides.

My sales associate, Bob, was absolutely amazing!! He communicated with me through out the process and answered any questions i had super quickly! The actual buying process was as simple as I’ve encountered! Bob went above and beyond for me and I am super happy with my purchase!! Thank you

Ashley was FANTASTIC!! Assisted us prepared with all paperwork & history about the Subaru Outback we were interested in. She was always one step ahead. Everyone is friendly & accommodating, great experience with Hendrick Subaru at Southpoint.

We worked with Will Lanter to review our options for the end of our lease of a 2019 Subaru Forester. Will worked with the Hendrick team to offer us an array of offers while keeping our budget and concerns in mind. On top of that, we always felt valued and understood - the opposite of some experiences we have had at other Subaru dealers. We ended up buying out our car that we loved at a price we could not refuse, and with a new warranty package that will give us peace of mind for many years to come. Also, they provided us with an amazing loaner car (Buick Envision, that changed my perceptions of this brand - luxury, top-of-the-line electronics, sound system, engine, security, and overall driving experience). Perfect service from client service to financing and to care of our car. Cant recommend Will and the Hendrick team enough!

Mackenzie Gibson was frankly awesome to work with. Not pushy at all. Knew the answers, or got the answers quickly to every question, both on the finance side, and more importantly on the vehicle side. Closed up the purchase paperwork with Brad and David. Whole transaction was smooth, the whole team communicated through the entire process, explained all docs, details regarding the vehicle, etc. Not a drop of BS the entire time. It was a huge breath of fresh air compared to most car sales processes.

I went in to trade my Honda Fit for an older Subaru Outback. I was supremely satisfied with my service through all of the representatives I dealt with. Particularly Jaqwuan Q Foster and David Hickerson were extremely friendly and helped me understand all of my options and explained my paperwork and everything I need to do following my appointment. The experience was discreet as far as finances go and provided wonderful customer service. I am very excited for my new car and would definitely return with any questions, future purchases, and servicing. Q even called to check in the following day and make sure everything was alright with the car. I would highly recommend going to this location! They have a great selection and I was able to get my new car and resolve all my paperwork on the day I came in. Thank you so much Hendrick Subaru for an awesome experience!

The service department staff was very prompt, friendly and considerate of me and my time. They were also very knowledgeable about my car and any questions I had.

I was taken care of less than a minute after I walked in the servicedepartment. Only took less than an hour and they washed my car.Coffee from the machine was very good.Allen Rainato

I just purchased my third Outback from Subaru Southpoint. I researched for a long time and this dealership has the best selection and prices. Chris Kinkade has helped me with last two purchases and he has been great! Raj in finance has been very helpful and informative as well. Chris and Raj dont hassle you or waste your time at all. They treat you with respect and value you as more than just a customer!

I purchased my 1st Subaru May 2020. I was pleasantly pleased as I have been a Ford girl. Since day Ive, we have always felt welcome and part of the Subaru family. Today, we traded our 1st Outback in on the Wilderness. David Freiburghouse is fantastic. Raj is the best! They both make you feel welcome and the process is very easy. Everyone treats you well and the customer service is exemplerly. This is an excellent place to buy a car.

Excellent experience. Immediately processed my request for service at the appointed time, with no wait. Gary was very efficient and pleasant. Waiting room quite comfortable. Gary quickly and clearly informed me about an additional unanticipated service problem. I appreciated the complimentary car wash. You have a good operation at your relatively new location.

I had an issue with a newly purchased vehicle in which when i put the window down then put it up, it let streaks. Because I park in a parking deck I have to use the window everyday. I went to Hendrick and was assigned to Jessica M as my service advisor. They took the vehicle back then shorty returned advising me that they cleaned the felts and that should fix the problem. I took the vehicle and after a few days called them back advising Jessica that the issue was not resolved. She told me she would run the issue with her service manager and I made another appointment for service (I took off from work for both appointments).On the second appointment they again said they would check on the issue. After a while Jessica advised me the service department was going to order new felts for the vehicle and that they would valet the vehicle this time. After they received the parts my vehicle was picked up from my home. After they picked up, I waited until late that day to check on the status. The woman who answered said my vehicle was ready for pick up. I told her it had been a valet pick up and she she would check and call me back. After a while a man called me back to advise me he was bringing it back. When it was returned I realized the streaking continued and there was no change with the issue. I called Jessica and left a message to which she never returned my call. I called the service department and asked to speak to a service manager. The woman that answered told me that she attempted to contact two service managers but neither answered their phones. She told me she would email both of them with my information and one of them would call me back. Neither of them did. It appears I have been “ghosted”. Jessica nor two service managers have contacted in any way shape or form. I have never been so slighted, disrespected and ignored for a legitimate concern. Communication is fundamental even if to say “I’m not sure want else we can do”. I am very disappointed in this unprofessional non communicative display. I hope no other customer is “ghosted” after they can’t resolve an issue.

I had such a great experience at Subaru Southpoint today that I just had to write a review. I brought my our Subaru Outback Wilderness in for service and had arranged for a loaner car to use while it was in the shop. Due to the inventory shortages that basically every dealership is facing right now, at first I was given the only thing that was readily available (an older model Ford Focus). At first this was fine but the car did smell of cigarette smoke and was very small; I didnt feel comfortable with it as I have a young daughter and transport her as well as two of her friends to and from school every day (among other things), and I was counting on having the top safety-rated Subaru to drive for the next day or so. I brought this up to Chris Kinkade, the rep I was working with, and he advocated for me to several different departments to make sure I got a Subaru loaner. He had to start the whole process over from scratch and really worked hard to make it happen. He even brought me chocolate while I waited! He could have been totally annoyed with me, but instead he was enthusiastic to accommodate me, and even shared that, being a parent himself, he understood completely how important it is to do whatever we have to do to keep our kids safe. His kindness and great service really meant a lot to me, and I hope he is recognized at the office for being such an outstanding representative. I was already totally Subaru-loyal, but this has just confirmed why! Thank you Chris and everyone at Hendrick Subaru for your help today!

Great customer service from Chris Kinkaid. He went above and beyond, even driving me to the bank so I could take care of an issue before purchasing my vehicle.

We loved our sales staff member, as much as it’s possible to like someone who you’re giving thousands of dollars to. He was so helpful and not pushy— just attentive and really earnestly wanted to help us find what we wanted. The only negative part of the experience was that despite doing a lot of the process online (credit check, price negotiations, etc) to save time, the paperwork portion still took over 1 1/2 hours in the dealership.

Came into the store looking for a used SUV, after a couple test drives decided to come back the next week and buy a 2018 Outback. Hendrickson was a nice dealership experience (Way more attentive than the Cary Subaru). Got a pretty good deal and they walked me though all my questions . Big shout out to DOMINICK. He was a great salesman and really let me tryout a lot of cars while being respectful of my time.

Excellent buying experience at Hendricks Subaru of Durham. Thank you to Mackenzie and Raja for providing their expertise, a low pressure buying experience, and clearly explaining the details. They were even able to deliver the vehicle with a big bow to celebrate my wife’s special day!!

Mr. Vincent McLeod was very helpful! This is my second time getting a car from him and each time he has been nothing but helpful! I am so thankful to have had such an amazing and thoughtful man to help me with finding a car that was perfect for me!

I cannot say enough great things about the service I received yesterday. I had forgotten to get my state inspection done and my registration was about to expire, I also knew I needed tires. I had no appointment and felt really bad just dropping in but I was desperate. I was treated like family from the moment I arrived. Not only did they get me in for the inspection but they had the tires I needed in stock AND made time to install them even though they were extremely busy. I know how disruptive it can be when someone drops in like I did but they didn’t miss a beat and gave me the best service I think I have ever received. Many thanks to Ralph, my service advisor and Alyssa, the awesome tech that worked on my Subaru Ascent. It was truly extraordinary how they went above and beyond to assist me. Best…service…ever!!!

My experience was fine. Because they were so busy, I dropped my car off and waited for them to call when the car was ready. My service person, Kevin called aLyft driver for me to get back and forth to my home and that was a wonderful experience. So thank you for taking care of my vehicle and me as well.

Hats off to Chris Kinkade and Will Priest for making a simple inquiry into a Subaru Outback an absolutely easy, informative and PLEASANT buying experience! I HIGHLY recommend this dealership and these gentlemen for your next car purchase!

My husband and I went into service to fix our beloved car. Daniel, who was our service consultant answered all of our questions and took care of us wonderfully. Highly recommended to take your car to this Subaru service.

I made the appointment online. I clearly stated that I needed my GPS updated. I got a reminder call the day before my appointment. I clearly stated that I needed my GPS updated. When I dropped the vehicle off I clearly stated I needed the GPS updated. When I dropped the vehicle off I was told it would be washed and the inside vacuumed. When I arrived to pickup the vehicle I noticed on the receipt that the GPS had not been updated. The service rep told me that this wasnt something they could do. He handed me a sheet of paper and told me to do it myself. Great if you have a computer capable of doing this. I do not. So, after stating three times why the vehicle was there I dont understand why I had to be surprised at pickup that the work couldnt be performed. Furthermore the receipt for the work says that I got a car wash and vacuuming, which I did not. The exterior and interior look just the same as when the car was brought in. I hope you can understand why I will never return to Hendrick for service.

I bought my very first car here at Hendrick Subaru Southpoint in May of 2020, and here I am a year later still raving about my experience. As a first time buyer I went into the dealership slightly nervous, but the team proved to really put their customers first. Everyone was super cool, down to earth, and honest. Major thanks to Vincent for being a tremendous help and for making the purchasing process as smooth as possible. Kudos to everyone on the Hendrick Subaru Southpoint team that I met that day.

Jean provided extraordinary service throughout the process. He went above and beyond! If youre looking to buy a Subaru, I highly recommend purchasing one from Jean and Hendrik Subaru Southpoint.

Met with Manny to purchase a car. He was professional, polite and caring to our needs. Manny was so happy to help us. We went shopping at other locations, but because of Manny we will be back to Hendrick for our next car . Thank you so much!

WILL L. was outstanding to work with in sales! He’s very knowledgeable about Subaru products and IF Will didn’t know an answer to my question, he utilized his team to learn it.DAVID H. is, perhaps, the most efficient business manager I have encountered.Thanks guys for the time and attention it took to get me what I wanted!!You’re the BEST!!

I bought my car at Hendrick last year and it was a great experience. I bought the service package and they take great care of my car, but every visit takes hours. This is no exaggeration: every single time I have brought my car in, they never tell me my car is ready unless I ask. It doesn’t matter if I’m waiting there or waiting at my house. *I* have to follow-up. *I* have to ask the Client Care Specialist if my car is ready. They have never call/text to let me know. How is that okay???? P.S. the mechanics always overfill my tires.

One of the most disappointed day of my entire life. I went to accompany my colleague who is new in town and not too fluent in English. He liked a car in this dealership and we went to finalize the deal. As soon as the dealer named Raja saw me with my friend he was too disrespectful to me. He thought I was there to bargain the price and break the deal. He told me that I cannot accompany my friend unless my friend Said yes!! Of course my friend told yes!! This is the time I have felt so disrespected in my life. He was charging approximately 9 percent interest, I asked if I can be a co-signer so that the interest rate goes down he said his company doesn’t support co-signer if you are a friend. I explained every fees they were charging to my friend. Finally my friend was okay with the price as he was desperate need of car. Such a bad experience, I would never be a car dealer if I have to be so much disrespectful to customer. I bet the car was the best deal for this entire dealership office but I felt low as I cannot help my friend as a co-signer though I was with me.

Home of the 3-hour oil change. Folks are friendly (hence the 2 stars instead of none), but the actual service to the vehicle moves like pond water even if you have an appointment.

This was not my first wonderful experience working with Hendrick Subaru, however it is the one that stands above all others. Six months ago I came to this dealership which I had purchased two other vehicles through already in search of a vehicle for my son. I worked with a gentleman named Dominick Ross in locating a vehicle that would meet all of my conditions but, unfortunately, we couldn’t immediately satisfy what I was looking for. Half a year later I’m back in to find a car for myself and upon entry Dominick not only immediately recognized me but our previous encounter in vivid detail and embarked on a thorough search for what I was looking for. I must admit that I wasn’t entirely confident that we would accomplish this expeditiously as the market at this time doesn’t necessarily warrant specificity and I left after a brief but fruitful exchange. Less than half an hour later, I received a call from Dominick exclaiming that he had found and brought over the exact car that I was looking for. Excited but skeptical, I rushed back to the dealership to find, as Dominick had stated, the exact car that I was looking for. Over the course of the next two hours and a brilliant level of banter, I had shown my wife my potential vehicle, qualified and resolved my questions and concerns and signed paperwork. While simple articulation won’t do the time I spent at Hendrick Subaru Southpoint justice, it was a seamless, fluid and positively enjoyable experience. I truly am writing this to illuminate the unparalleled professionalism and salesmanship of my sales person Dominick Ross with whom I look forward to working with again in the future and the combined and determined efforts of the General Sales Manager Brad Woolley and New Car Manager William Priest. Together, they imparted an experience that I never before imagined was accessible at a car dealership. Thank you all so much, I am looking forward to enjoying my new car!

Carl is the man. He came all the way to north Raleigh to let me test drive a vehicle on my lunch break. We were able to go through most of the paperwork remotely so that the final paperwork at the dealership was quick and easy.David was knowledgeable and helpful when going through the F&I process with us.They’re good folks at Hendrick Subaru. Love my Outback.

Hendrick Subaru gave me the best car buying experience I’ve had to date. My salesperson, Vince, was absolutely wonderful at getting me into the car I’ve wanted for ages, making sure that I was happy with my purchase, and very thoroughly explaining every feature and option and answering all of my millions of questions. He did not pressure me or make me feel rushed (things I’ve dealt with previously at other dealerships) and was so patient and thorough. The customer service was wonderful — everyone from finance to other salespeople making sure I didn’t need anything while I was waiting, and the lovely woman at the front desk who chatted with me about our mutual love of camping. I definitely would recommend coming to Hendrick for your next Subaru. They’re great!

The experience I had at Hendrick Subaru Southpoint went above and beyond my expectations! Bob Barrett really took his time to help me get the car I wanted and had expansive knowledge on Subaru and what they have to offer. He made the whole car buying experience EASY and happily shared everything he knew with me. David Hickerson made the car buying process efficient and answered all of my questions. I could not have asked for a better team to assist me in buying a new car! Highly recommend this dealership and Bob and David if you’re interested in a new car!

My husband and I stopped by there on Monday to look at a car we saw on cars guru they had listed. The vehicle was in use while someone’s car was being serviced but our sales Person Christopher Lowery reassured me that it would arrive the next day (Tuesday) and that it would be delivered for a 24hr test drive. Around 7pm Tuesday I receive a call that the vehicle has not been returned back so we pushed it to Wednesday. After receiving no call on Wednesday I called Thursday morning and left a message for Christopher but never received a call back. Im quite upset at the lack of customer service. This is not a place I will put such a large amount of money in. I just took this experience as a sign.

Bought a 2016 outback from Shadi! Absolutely loved our experience, he was very playful, fun loving, hilarious. Lots of personality. Wouldnt let me test drive the sti though 😂Chris in parts also was very fun to be around, dont let him fool you by calling himself an introvert.

I visited the dealership to purchase a new car in a pinch after my vehicle was totaled. Ethan was so kind and helpful. He took great care to make sure my questions were answered and that I was comfortable throughout the entire process. Chris worked with us to ensure the finances were exactly what I wanted and took great care of us as well. I am so excited about my new car and I would definitely recommend the dealership to anyone!!

If youre looking for the perfect customer service auto repair experience, look no further and head on over to Hendrick Subaru at Southpoint to see service representative, Ralph Higgs! Ralph always takes time to listen to what you want/need for your car service while covering even the smallest of details that you may not have thought about. Ralph goes the extra mile for his clients to ensure not only your satisfaction but for you to know that when you leave youre vehicle is perfect!

Ive had issues with service departments at several other dealerships in the Triangle, but Hendrick has never disappointed me. Theyre usually very busy, so it can sometimes be difficult to get an appointment scheduled at a convenient time, but its worth it. Every advisor Ive worked with has been very professional and knowledgeable. Most recently worked with Frank R. Definitely appreciated his personable approach. Would recommend Hendricks service department if you own a Subaru.

We really appreciate all the hard work and perseverance of the team to make sure that all was complete. Many thanks to all.Marcia and Mel Saltz

I had a great experience at Hendrick Subaru Southpoint in May 2021. I worked with Bob Barrett there, and even when we realized that their dealership didnt have the car I wanted, he was still responsive and helpful in assisting me in my process of deciding to buy a Subaru from another dealership that had the inventory I needed. I highly recommend their dealership and Bob Barrett.

Very professional! Everyone from the time we pulled up to signing the paperwork was friendly and personable. No pressure! Felt like we were family😄. Follow up calls were also very professional. Probably, the best experience we have had buying a car! Plan on buying another car this summer at Hendricks Subaru. Would give them more than 5 stars!

Vincent McLeod was able to fine us exactly what we wanted he provided excellent customer service and we are very happy with our brand New Car.

I went in to have my vehicle serviced for a few issues I was encountering with my Subaru Crosstrek 2019. Nothing major, but a head service technician rode with me named Danny that was very kind, understanding and willing to try and figure out where an odd sound was coming from the inside of the car. I had a wonderful experience and will be returning whenever I need it serviced in the future.

Chris Kinkade is by far the most caring and professional sales person that I’ve met in my vehicle search. He takes the time to fully review all features and offers the best test drive experience! No pressure. No lies. No nonsense. This is our second Subaru purchase from Hendrick Subaru and I’m telling you this - if you are in the market for a Subaru, I highly recommend Chris at Hendrick Subaru. He’s the best! Please ask for him when your schedule your appointment at Hendrick!

Bob was absolutely incredible. I’ve never had a car buying experience as painless and fun. He was welcoming and honest, and helped me understand every step of the process. Everyone was great and let my dog hangout as well while getting everything processed. I will definitely be back in the future. Great people!

Awesome service! Bob in sales made it really easy to find a car I loved and Raja in finance was great! They made the process really easy. Thank you!

Kevin Resurreccion always takes care of my car, keeps me updated and even periodically checks in with me. What an extraordinary level of care and concern! Issac Rice sold me the car back in April and the whole experience throughout has been an absolute pleasure! If I could give more stars I WOULD!!!!!

I have no complaints! I have always been pleased with whatever service needed to be done, plus the staff has always been very pleasant & easy to work with. Ralph is my Service Advisor. He assist me entirely & is extremely friendly & helpful!

My husband and I worked with salesman Dominick Ross last week to buy a new Outback and had a great experience. It was a relief to luck out with him as our salesman. He was very friendly and personable, and his attentive but still relaxed style worked really well for us; we never felt like he was trying to hard sell us on anything. He was also clearly knowledgeable about Subarus and easily answered any questions we had. We had a good time just chatting with him and he made the entire process much more fun than it usually is! When we’re ready for another car, he’ll be our first call. Ask to work with Dominick, you won’t be disappointed!

Chris Kinkade and sales manager Brad Woolley from Hendrick Subaru were very helpful in getting the car I want. They provided a very professional service. Very happy with the buy.

Dealer brought new car and trade offer to me. Benny Wing is OUTSTANDING! Everyone I interacted with:Brad, Chris in Financial were honest and pleasant to deal with. I am disabled and had my 5 yr old Granddaughter with me. The whole transaction went well. We do feel we were overcharged for the Extended Warranty. We looked it up and saw that we paid too much for that. Our fault for not looking online first.

Buyer Beware: I know that car dealerships don’t keep their online listings up-to-date, most likely on purpose, just so they can get you into the showroom and sell you something, anything. So that’s why I called ahead to verify that the car I wanted to see was currently available. I had previously received an email stating the car was available, but I wanted to speak with a real, live person to be sure before I drove 20 minutes to the dealership. I spoke with Brittany, who assured me the car was available and offered to make me an appointment to see it, which I did, for just 30 minutes later. I arrived at the dealership and the receptionist obviously didn’t know about my appointment and asked me to take a seat. Then a salesman came out to tell me the car had been sold for about a week. Of course, I told him I was very disappointed because I had wasted gas and time to drive to the dealership and that they were not honest with me when I called about the car. He gave me some excuse about the computer program not being able to mark listings as ‘purchase pending’. I reminded him that it is 2021 and that is just nonsense. But most importantly, they weren’t honest when I called to check on the car. Then the salesman wanted me to sit with him while he checked for other cars that might work for me. Exactly as they had planned. Pass. I don’t mind paying for good, honest customer service. But I’m not handing thousands of dollars over to reward sneaky, dishonest business.Edit: I just saw Hendrick’s response to my review. It’s the same stock response they give to every negative review. They don’t care and are not interested in improving. Keep that in mind before shopping here if you value your time and money.

Went in for airbag recall + wash, left with a half dirty car and some new dents.A few weeks back, I took in my 08 Legacy for airbag recall, alignment, and wash. That car was done perfectly, came out looking brand new, alignment was spot on.Today, I took in my 07 Outback for the same treatment. Airbag was done first. I then received a call saying they would not do an alignment due to low tread on my tires, but were happy to offer a $800 quote on new tires. Declined as I had brand new tires set aside for after my alignment was done. So in it went for a wash and was then ready for pick up.My wife picked the car up. She did not notice much in the service bay due to the lighting. Once she left and stopped for gas, she noticed that theres a nice fresh dent in the quarter panel, as well as large amounts of paint missing on the passenger door trim. The headlights are also now foggy and hazed over, they were crystal clear prior. There are large amounts of the car that are still covered in dirt.The previous owner highly recommended Hendrick. She had the car serviced by Hendrick for over a decade with nothing but positive things to say.Have contacted Hendrick directly and am bringing the car by to see if they can do anything to fix the problems. Not happy with how the car came back to us.

Our sales person, Dominick Ross, was outstanding. He was extremely knowledgeable and took the time to present every aspect of the vehicles we were interested in. He was patient with out test drives and listened to our comments and desires. We highly recommend visiting Hendrick Subaru if you are interested in Subarus and asking for Dominick.

Everyone was friendly, polite and professional. Bob in particular went out of his way to ensure everything went smoothly. This was in complete contrast to a lack lustervisit at Toyota earlier that day. I used to be a camry girl but am now definitely a Subaru convert!

A very smooth buying experience, made that much better dealing with Chris Kinkade. It’s evident dealing with Chris that he’s an honest, no pressure sales associate. I’ve been buying cars for 35 years and Chris is one of the best associate I’ve dealt with. Ask for Chris. Thank me later

My husband and I bought a 2021 Subaru Crosstrek from Hendrick Subaru of Southpoint about a month ago. We had an awesome buying experience thanks to our wonderful salesman Vincent. He greeted us right away and listened to all our needs (and wants) and led us to the perfect car! He was very knowledgeable and patient. He made the usual stressful car buying experience easy and fun. We also love how Subaru has you come back after a couple of weeks to review the car with you after you have had time to drive it and ask any questions you may have. They also give you a $25 gas card just for coming! On the day we bought our car it was rainy and dreary so Vincent offered to give us a free car wash when we came back to review the car. He kept true to his word and had our car detailed before we left! Overall great car buying experience and would definitely recommend them if you are in the market for a Subaru!!

Bob Barrett has been clear and patient in answering all of my questions. He has presented clear options for vehicles and has proposed a fair and equitable offer. My experience has this far been positive.

Ethan and Debois were fantastic to work with! They helped me through buying my first car and were very understanding of my high expectations. I was even able to talk with the folks detailing the car to be sure that any dirt would be taken care of! I would highly recommend working with them for anyone buying a car (new car buyers or experienced)! Thanks both for all your help and patience!

Bob Barrett and Dave Hickerson were knowledgeable, helpful and pleasant to deal with. I absolutely love my new used Outback.

This was honestly the BEST experience I’ve EVER had at a car dealership… and I’ve purchased a LOT of cars in my lifetime! From the second I got there (before then really, starting with Britney’s call and text), I felt so welcomed and comfortable. I was greeted immediately by Dubois, and he introduced me to Vince. After being offered a water, I sat down with Vince and had so much FUN! It was like we were friends that had known each other forever. Dubois checked on me a few times to make sure I was happy and all my questions were answered. Vince was not only easygoing, he was VERY knowledgeable and extremely PATIENT with me. I fell in love with a car without any pressure at all, and the process continued. Thats when David joined the party, and helped with all the numbers and details in the most friendly way imaginable. Everything went very smoothly, and I am NOT an easy person to deal with in general haha. I could go on & on, but bottom line is, I would never go to another dealership again… & my new car is amazing!!! Thanks y’all!

The people at Hendrick Subaru were very professional and took care of my car in a reasonable amount of time. The waiting room was comfortable and the area was very clean.

Ashley Lamonds helped me get a car today! She was really helpful and answered all of my questions. She’s an all around great car saleswoman! Would definitely recommend asking to see her if you have any problems and if you want to buy a car go to her! P.s Brad (the jeep guy) was super helpful as well and he helped get us what price range we wanted!

Annoying that even with an appointment for an oil change it still took over two hours for it to be done. Nice facilities inside but just a waste of my time making me make an appointment then not upholding your end of the deal.

I had the most amazing time buying my car at Hendrick Subaru Southpoint. I wish I needed another car so I could do it all over again! Everyone was so patient and honest- a rare find at a car dealership in my experience! Bob was a joy to work with- very knowledgeable and NOT pushy and even laughed at my jokes!! I’m very pleased with the Forester that I purchased and I left the dealership knowing that I just worked with great people that deserved my business!

Purchased a Honda Journey from Shadi Janer today. The experience was great!!! He answered all my questions and was very patient. Never felt pressured. Check out Hendrick Subaru the next time you are looking.

This is my third purchase with Hendrick/Hendrick Subaru. I’ve worked with Will all the three times, him as a new sales person to his current position as sales manager. It’s been a pleasure each time and we quickly piece together details of wants, needs and focus on available inventory and possible trade options.This purchase was a trade of my ‘19 forester for a ‘21 cross trek. Even though mine was in perfect shape except I was facing a new windshield replacement. We factored the repair into the trade. They picked up a desirable pre-owned car and I benefitted from the lower mileage of a new vehicle. I recommend speaking with Will as part of any transaction. Another plus, is no constant back and forth to multiple managers for this and that games.Worked the vehicle process with Mackenzie. Young, smart, technical, mechanically knowledgeable and personable. He took care of all the logistical details. I only needed to empty my car at the end.Finished the paperwork with Chris in finance. The desktop imager used to review and sign paperwork was so easy and effective use of new technology and elimination of actual paper. Screen size made it easy to read and understand and I left with a USB stick with all my documents on it.Bottom line is they don’t play games. I believe Subaru quality and reliability sell the cars, but you still need quality people to transmit the message and take away the fear of the purchase.I was visiting my kids in the area and ended up with a newer car. My kids each have Subaru’s and go back to Hendrick for their next ones, when ready for newer models.

From minute there at Hendrick subaru south to departing, excellent interactions. Front desk reception very attentive. Always giving updates. Answering questions. Offering coffee/water/snack bar.Very personable. Did a car wash while there.Reviewed everything done. Suggestions givenfor future follow ups. I was very impressed & pleased.Cheryl Herman

My van decided to take an early retirement, at a very stressful and busy time. I was dreading buying a new car, but had no choice. I sent out many vehicle inquiries through truecar.com. Hendrick Subaru south point in Durham, was the only dealer who replied promptly. They listened to my needs, pointed me to check out other vehicles I could compare, and worked with me patiently to make buying a car from home as stress-free as possible. Brad, Ethan, and Chris were amazing!!!!!! Everything was done over the phone and Ethan drove my new car all the way to Fayetteville.I can not say enough good things for the amazing way they treated me, and worked to alleviate this particular stress. I am definitely going to be shopping from them again.Thank you guys so much!

This is the winning team!Mackenzie Gibson (Mac) - Amazing car knowledgeBrad Woolley - great rapport and easy to work withDavid Hickerson - one of the coolest artists I knowIf you are looking for an Amazing Car and an Amazing Experience buying a car, please visit this team at Hendrick Subaru Southpoint - I’d give them each 50 stars if I could!Thank you Hendrick Team!- Cindy

Vincent McLeod worked with me on my first ever car purchase and was very professional and helpful! The process was made simple and I am very excited about my new car. I highly recommend this dealer!

Thanks, I got great service from Vincent. Great experience purchasing my Crosstrek

I visited yesterday for my first solo car-buying experience and it was really great thanks to Vince and the other employees at the dealership! I was nervous to go through the process alone, but never felt pressured - they are very friendly, helpful, and kind. I left with my first Subaru and I’m super happy about the experience!

After doing all our homework online and listening to other people about their experiences with different cars we decided to check out Subaru. We were just looking when we went to Subaru at Southpoint, but we were sold. The vehicle came with what we wanted and then some. We never felt pressured into a sale. Our client advisor, David, was very personable and helped us through the entire process which wasnt as bad as we had anticipated. I would recommend Hendrick Subaru Southpoint to anyone who asks.

My wife and I came into Hendrick Subaru Southpoint on a Saturday to trade in our Jeep and check out the inventory. We were very pleased with the outstanding sales service we received from Michael Allen. Michael greeted us and helped us find the perfect car for our family. He took the time to listen to what we were looking for, worked within our budget and made great recommendations. Michael made this a pleasurable car buying experience and we look forward to doing business with him and Hendrick Subaru again in the future.

I traded in my juke for a pre-owned 2014 Impreza Will and Raj were awesome and made the process smooth and simple!!!

Service and sales at Hendrick Subaru Southpoint are incredible! When I dropped my car off for service I mentioned that I would be walking to the shops (about a mile). When my car was ready it started raining, and the service center called me immediately asking if I needed a ride back because of the weather! They are also easy to get in touch with and clear about estimates/details of service upfront.

Gary is a great person to work with in the service department. He is caring and the team did a superior job on a maintenance visit for my car. I was comfortable in the lounge and the snacks were great.

Daniel was so great on taking care my car, good customer service I have had

My husband and I bought a pre-owned Outback from Bob Barrett, and we couldnt be more satisfied with the transaction. Bob was super-helpful from the get-go, allowing us to keep the car for a prolonged test drive and bending over backwards to make sure that all of our needs were met and questions answered. We dont buy cars very often, but I would definitely consider visiting Hendrick Subaru (and Bob) again when it comes time to buy our next vehicle.

We just bought an Outback at this dealership- and the experience was great (long! but thats to be expected buying a new car). Our salesperson Benny was knowledgeable and so nice! He answered all our questions, was patient and considerate. We also got a great deal with their financing, although wed been preapproved with our CU, they got us a little better rate. They had great social distancing protocols and wore masks, which we appreciated. Benny even took the time to pair my phone with the car. Overall a great experience!!

Vincent was super accommodating and we were able to purchase a new Subaru Forester with his expertise.

As usual, Hendrick did a fine job with the mechanics. On the negative side, we had a prearranged appointment and still had to wait over 2 hours for the service (inspection, oil change, and alignment).

I decided to trade in my Crosstrek for a 2021 Crosstrek. The entire process from beginning to end was excellent. Keke, David, and Sam were awesome to work with. They were professional, attentive, and made the whole process delightful. I would highly recommend Hendrick Subaru Southpoint.

Hendrick Subaru is awesome! You are the best in the Piedmont. I am highly satisfied with your service! Thank you so much.

I always receive the best service at this store, both in sales and service! Highly recommend!