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Crossroads Ford of Dunn Benson
1700 W Cumberland St, Dunn, NC 28334, United States
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Crossroads Ford of Dunn Benson
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Je
Review №1

The best customer service and professionalism I have found in a Ford Dealer in decades. The vehicle ordering process for the new Ford Bronco (full size) and COVID created many setbacks, but this dealer took charge and helped the entire way. Good or bad, they were always communicating with me. This is the place to buy your new Ford!

Dy
Review №2

Excellent experience with JoAnn and the Crossroads team! Did almost everything over text / web and was able to get all my paperwork done in no time flat! Not pushy about add-ons or anything, just kind and informative customer service.

Ra
Review №3

My experience was buying a new Ford Ranger and it was extremely easy and satisfying. I can highly recommend the sales man Keith Sutten, but all the personnel where friendly and knowledge able. I highly recommend Crossroads Ford of Dunn to everyone looking for a new or used vehicle.

Ro
Review №4

The GM Greg just dropped off my new truck himself. I have a crazy schedule and he did everything to accommodate me. Thanks for the great deal!

Ja
Review №5

I made an appointment weeks in advance to get 2 recalls done. They said it would take about 3hrs. I was going to wait but at the last moment I decided to leave it and had someone pick me up. I arrived at just before 9am appt and dropped it with Greg. At that time there was nothing going on in the shop. No one waiting for service. Greg said they would get right on it and assume I was waiting for it. I asked how long it without take and he said a couple hrs at the most. I told him I would leave it and be back around noon to get it. He said great and would call me when it was ready. Well my errands took longer and around 2pm I was getting ready to go get it but never got a call from Greg. Then a text came that work had just begun on my vehicle. I immediately called Greg and once I finally got him to take my call he said it would be ready when I got there. I arrived and still had to wait another 30 mins for it to be done. And since it was rushed who knows if it was done completely or correctly. But what really got to me was another customer, Greg preferred customer, brought their vehicle in after me and who knows if they had an appointment, and their vehicle was done just after I arrived. Its not good customer service when your service writer has his favorites and us who make appointments way in advance get walked on.

Jo
Review №6

I arrived to have my Explorer serviced. The service people were courteous and professional. They were ready to tend to my vehicle at the allotted appointment time, and the waiting period was short.Days later, I submitted a question regarding the Explorer that was outside the realm of the immediate services of Crossroads Ford, and I received email and telephone replies from three different representatives. I am impressed with their prompt, friendly modes of communication and recommend Crossroads Ford of Dunn for entrusting your vehicle to their care.

Da
Review №7

A great experience with the service department. They kept me informed and got the work done quickly and efficiently. I will be returning to them as opposed to Crown Ford in Fayetteville.

Ph
Review №8

Jason and the team were great! Very attentive and accommodating!

C
Review №9

Attention to detail? Had my super duty serviced this morning. Drove home (45 minutes) and the tire pressure notification came on. When they rotated my tires, they didnt changes the pressure in then. No service station air pump has enough pressure to to fix the issue myself. So, now Ill make the hour and a half trek back and forth to get it rectified.Besides this issue, everything went well. Courteous staff, good service and clean facility.

Ji
Review №10

Went in to look at one of the new Bronco Sports and tried to work out a deal. When presented with the numbers they jacked the price up $1,500 ABOVE window sticker and tried to stick me hard on my trade. The sales person was nice and it wasn’t an unpleasant experience. The reason I gave two stars was the fact that they tried to price gouge me on both ends. I understand that the Broncos are new and hard to find right now, but charging above sticker price just doesn’t sit well with me and then offering a completely ridiculous value on my trade was the end for me. I have excellent credit and buy and trade cars about every two years. Unfortunately I won’t go back to Capital Ford.

Wi
Review №11

Greg Siko & Al Jones. These two guys really appreciate me the customer . Both of these guys took time to explain the Airbag on my F150 why the light would not go off. If you havent visited Dun Benson lately sense new owners took over about 2 years ago.You really need to go back to Dunn Benson and check them out.Dont waist you time with the rest Go to the Best Im so happy my truck air bags light system are working like new again :)

El
Review №12

Thank you very much for the Explorer ST its a nice ride, and the staff was nothing but fun and professional for working with me and my wife even though we were not dressed for car shopping. By far easier to work with than Sanders Ford.Turns out once you hand them money they no longer care about you. It took them 3 weeks to send in my paperwork for my plates after I bought the car, the Ohio processed it in 5 weeks, theyve had my plates for over a week and have not sent them and by the time I get them the will be expired. Good thing I get to enjoy my Explorer for 10 days before I have to renew the license plates. Thanks for nothing.

Cy
Review №13

Crossroads at Dunn-Benson Ford has excellent service. Everyone is great and they always take care of all our needs. Wouldnt go anywhere else.!! Thanks for everything... C. Barbour

Ni
Review №14

Driving from Northern VA to FL for memorial day weekend and broke down just before getting to this town. Was able to drop off the car via the late night drop box.. Incredible service department that was able to save my vacation by replacing my failed alternator in a very quick amount of time the next day. Great customer service and technicians

Gw
Review №15

Great service department! Greg is awesome and the service team makes everything happen! Very happy with Crossroads Ford of Dunn-Benson!

Le
Review №16

Took focus in for 2 recalls. They replaced all door latches and did something to the fuel system. The car was running fine before we took the car in. Drove the car 20 to 30 miles and now the check engine light is on. Things that make you go hmmmm.

An
Review №17

I had a FANTASTIC experience at this dealership. Lewis McKoy helped me with the purchase of my new vehicle and was the nicest salesman I’ve ever met. He was a huge help as well as his assistant Crystal. Not only did they help watch my son while I test drove a car but they helped make the experience of buying a new car smooth and enjoyable! I would 100% recommend! Thank you again for all your help!

An
Review №18

The purchase of my 2021 F150 at Crossroads Ford Dunn-Benson was hassle free. I feel that I got the best deal possible and a fair value for my trade. I would recommend Crossroads to my friends and family.

BM
Review №19

Service was great, top of the line at this location.The only downfall is more of a FORD issue than a service department issue.I have full warranty on my vehicle. I purchased my vehicle at a FORD dealership in Texas. I got a flat tire near this location in North Carolina. I was told that I would need to contact the Texas location to see if they will reimburse me for the cost of the tire.Havent started this reimbursement process because I havent had time. I just wish that the FORD system was integrated to share warranty information.

Vi
Review №20

I got a flat and took my car to a dealership in Fayetteville to get it repaired (close to where I work). They ordered a tire but never communicated with me when it was delivered a week later. I had to reach out to them multiple times and couldn’t even get scheduled for a service appointment for another week. So, I would’ve been driving on my spare tire for 2 weeks before they even brought me into their service center. When I asked how long it would take for them to put my new tire on, they told me 2 1/2 hours! I decided to take my new tire elsewhere to have it put on my vehicle.I came to Quick Lane in Dunn and their service, on the other hand, was excellent! I was super impressed with the quality and quick installation of my tire. I called in advance to see if they had time for me and was getting my tire put on 10 minutes later. It took 45 minutes all together, from the time I stepped in and gave my information to the time I left with my car all fixed up. Everyone was super nice as well; I highly recommend them!

JT
Review №21

Took my 2015 F-150 in for a factory recall repair. The mechanic busted the nut on the brake line into the master cylinder while doing the repair. They offered to give me a free oil change and tire rotation for the inconvenience. I told them they do not have to do that because I know things happen when you are working on a vehicle. They actually INSISTED that they give me the free oil change and tire rotation. I finally agreed so in addition to the recall repair, they replaced the broken nut and serviced my truck, all for free.Very friendly and more than fair! Ill definitely be back...

Br
Review №22

Parking lots looking kind of empty lately whats going on great sales and service though love the people there

Ju
Review №23

I had the best experience buying my Ford Explorer at Crossroads Ford in Dunn. JoAnn was professional and very knowledgeable but laid back and I never felt pressured at any point. The ‘paperwork’ part of the process was quick and easy and I was back home within a few hours. I will definitely go back for my next vehicle. I would recommend JoAnn to anyone!

St
Review №24

Wonderful people and the best service department in the area.

Gi
Review №25

It was a pleasure to to deal with Crossroads of Dunn NC . I was in and out in a very short time. All details were explain doing our visit. The flash drive loaded with all of the transactions was a nice touch.

Da
Review №26

I had been in the market for a 2021 Hybrid F150 for a few months (brand new for this model year), and having owned two F-Series pickups before, I generally knew what I was looking for.I went to one Ford dealership and did not have a good experience. The team was pleasant and helpful as I was evaluating the truck, but they significantly undervalued my trade. Kept me there for hours. Not happy.Then I emailed Mike from Crossroads Ford in Dunn. They had exactly what I wanted, with no extras. Starting about 1pm, we discussed price over email, we discussed my trade in over email, we got everything agreed to. I drove an hour, got there at 4pm, Mike’s teammate Lewis met me and helped right away. I checked out the truck, they checked my trade, we did the paperwork, I drove home in my new F150 at 630pm.This is exactly what the buying experience should be like.

Qu
Review №27

We were traveling from MA and on our way south when we broke down. Greg from the service department took our call and even though they were extremely busy, took our emergency situation seriously and managed to get us in and then back on the road in no time. We were panicked and hopeless thank God for Crossroads Ford!!

Ro
Review №28

Very good experience. Service done without issue to keep my F150 running fine. Friendly service personnel who were very responsive and helpful.

El
Review №29

From the time I drove up to the bay with a flat rear tire I got from I-95 construction debris, to my departure to continue my trip to NY, the front desk, technicians and manager were extremely helpful to repair then replace tires. They patched flat tire but on further investigation, found my other tire was about to blow out and recommended I dont go any further and replace all.

Ja
Review №30

Had a service done, great job in a timely manner. They are very knowledgeable about their craft and care about the customers. Great prices and friendly employees. 10 for 10 recommend.

Me
Review №31

Great customer service!! I had two costly repairs done recently on my Ford F250 Diesel, by Crossroads Ford of Dunn Benson. I live in the Fayetteville area. The Ford dealership here, often has a wait list for diesel repairs. On the second repair, my vehicle wasnt ready when I thought it would be, so Greg Siko called to to let me know I could get a loaner. I told him, I didnt have transportation to pick it up, so he asked for some documentation, and about an hour later they had a vehicle in my driveway!!! I was shocked, because I actually thought that sort of customer service no longer exists. Thank you so much for the great customer service. Its has been well worth the drive to Dunn!!

Mu
Review №32

I appreciate their prompt professional service and the care they provide in servicing my vehicles. I highly recommend them to others for maintenance service of their vehicles.

Pe
Review №33

The best, as always with Mr. Mckoy

An
Review №34

A great experience, you always expect to get taken at the mechanic, or at least I do. My experience at Crossroads Ford in Dunn was the best yet. Ask for Andy he will take care of you not take you to the cleaners. This is somewhere you can take all your vehicles and relax instead of worry.

Ge
Review №35

They were pleasant, prompt and efficient and I really like my purchase.

ne
Review №36

I just bought a 2017 Ford F150 XLT extended cab with very low mileage after looking at various locations. Keith Sutton, salesperson, patiently assisted me, a loyal Ford man, in finding just the right pickup for my needs. I received courteous service and am enjoying my new ride. So glad to have this dealership in Dunn!

Ma
Review №37

Our family came into dealership with complex trade in situation and high hopes of finding great family SUV at affordable budget. Mrs Elaine Dungan was outstanding sales associate with no pressure and great staff we found brand new Ford Explorer XLT that is perfect for our growing family.

Ka
Review №38

I went in for a tire repair. They were very friendly and fast. Also very budget friendly. Definitely going back for all future tire needs

St
Review №39

Scoot and his team provided a wonderful experience. They quickly diagnosed the issues and resolved the problems. The drop off as well as pick up service was fast and efficient. I will continue to use Crossroads Ford of Dunn Benson for all my service as well as new car needs.

Em
Review №40

Don’t waste your time going here!!! I listed my car for sale on line. This dealership reached out to me!! I went in to see if I could trade in my SUV for a truck. They not only tried to low ball me on my car. They wanted way more then what the truck was worth and wouldn’t budge on the price!! I’ve bought cars plenty of times and know they can go down on the price! I’m not an idiot!! Don’t message me on Facebook and try to get me to come into your dealership anymore!!! You suck!!!

Br
Review №41

It was awesome . Got a great truck for a great deal.

mi
Review №42

Great service department. The manager is Greg very professional and courteous as well is Scott. Very honest and helpful. Always does great work on my car i will not take it no where else the only Ford dealership I deal with is Crossroads Ford of Dunn Benson.

ta
Review №43

The salesman mike had an appointment to me with him Saturday at 10 am its 45 minutes away I was going to buy a 2012 Lincoln mkz he sold the car 2 minutes before I arrived he could have called me and saved me a trips

Ji
Review №44

So heres my tail of the day. Went to the dealership today searching for a hybrid. They had one we were interested in. The price was 21845, which was a little more than we wanted to spend. We went in hoping for a decent deal and to their credit the budged a little. Now this is where the story breaks down a bit. So my wife and I did our homework looked around and found the SAME year and trim level only difference was they said because it had 7315 more miles then theirs that it was part of the price difference. The one with only 7315 more miles was $17500, which was verified by the dealership. They said it was 54 cents a mile is part of the difference which was 3950. If your following is 21450, so about par for that their asking. They also told me that theres 1500 built in because its certified pre-owned, which sounds a little off but Im not here to argue that, guess they were trying to make feel special like this was a deal of a life, I should be so lucky and grateful. So heres the curve ball and the plot twist youve been wanting for. Looked around a little more and within the SAME Crossroads group we found again a 2019 Fusion Hybrid Energi with the Titanium trim like the previous 2 were. The Energi only offers the option to drive solely as an electronic and is a plug in hybrid, an upgrade from a standard hybrid. So within the SAME Crossroads group found 2019 with only 12625 miles, for 20481. So an upgraded car less miles is more than the one with 32396. Not making any sense yet. So if they use their logic for 54 cents a mile the one with 32396 miles should be 10514 less than the one with 12625 miles or should the one with 12625 miles be 10514 more. Dammed if I know. Oh looking at the carfax they were both bought around the same time and place, again same auto group Crossroads. Another game dealerships played and as a result lost a sale. My advice shop around do your home so you dont get screwed over. The proof is attached!

Jo
Review №45

Always had a great experience with these people. Service has always been great and quick!

St
Review №46

Horrible service! Brand new (2020) went in 4 times for transmission issue.. every time they said its fine/thats normal...Took to a different Ford dealer and ended up needing a new transmission, that they discovered the first time they looked at it.

Do
Review №47

Thank you to Lewis McKoy & Steve Snipes! Youre the best! Always a great experience at Crossroad Ford in Dunn.

Ca
Review №48

This is an amazing dealership!!!! They went out of their way to make sure that we were accommodated!!! We drove two hours for our dream truck and that is what we got!!! They went above and beyond to get us in the truck after a small hiccup. We could not be happier with the service, respect, and kindness we received!!!!! And we could not be happier with the purchase!!!!! We recommend this dealership to anyone looking for a vehicle!!! :)

Wi
Review №49

I do not recommend doing business with this Ford dealership.During the drop off of my vehicle I was addressed in a matter that I felt was inappropriate. During the return of me picking up my vehicle the service department was too lazy to pull my vehicle out front. My vehicle was supposed to have been inspected upon my return home which is not even seven miles away I saw that my suspension shock was broken. I call to report it and was directed to come in the next day. When I spoke to the service manager he stated one thing and the guy that worked on my vehicle stated another. The service had no interest with ensuring that I was taken care of as a customer.

Vi
Review №50

Pleased with service given to my vehicle, staff very courteous and professional..

Jo
Review №51

Kudos to Gregg Siko in service! Great job... professional, friendly and expert advice.

Do
Review №52

🗣They honestly call you back&keep you filled in onwhats goin on, they dont beat around the Bush, prices are kinda up there buts worth it💯

Jo
Review №53

The team at Crossroads Ford Dunn we’re exceptional. They were very polite, easy going, and quick to please. Best car buying experience I have ever had. Thanks to everyone who took the pressure off buying a new vehicle.

Pa
Review №54

This is a good place for buying a car, they are very attentive and helpful through the entire buying process. As for having your maintenance done at the Quicklane located right next to Crossroads Ford of Benson Dunn they are good, friendly but their technicians lack attention to detail a lot of the time.

Ro
Review №55

Really nice guy Steve, went back next day to test drive 2017 Ford Edge, really nice, wife wanted to trade her 2011 Ford Edge in on it. Her 2011 Edge is in excellent condition, everything on it works, looks as good as the one we were getting. We were buying the 2017 and Steve offered 3000.00 on her car!!!! Are you HIGH??? Just got up & walked out, talk about an INSULT

Ch
Review №56

I recently purchased a new 2019 Ford Escape. Love the vehicle. The customer service that I received from K. Sutton was superb. The only thing that I have a problem with is the oil changes,. I was informed that as long as I had the vehicle that oil changes would be free; however, this is the case. The first 3 oil changes are free. Wish is good. But they need to not say anything that is not the case. Overall VERY happy with my purchase. Merry Christmas.

Pa
Review №57

They kept us there for 2 hours lying to us about having a certain vehicle. The sales man told us they needed to approve us before we could even look at a car. I DO NOT RECOMMEND THIS PLACE.

Ca
Review №58

I bought a mustang from them a while ago with aftermarket modifications on it already. Had a check engine light on from missing a evap line, I contacted their service manager and he had the part ordered and shipped to me for install. Their staff was very friendly during the entire process.

Hi
Review №59

Great service. Reasonable prices.

OC
Review №60

I would like to first thank Crossroads Ford and their staff for a wonderful experience. The sales lady (Elaine) was promoted and greeted my wife and I, she wasnt aggressive, or pushing us to buy. Management was very helpful. The team approach from Elaine and management made our purchase easy. Thank you Crossroads Ford.

Tr
Review №61

Parts department was helpful and courtist.

Ch
Review №62

Service is always excellent.

Th
Review №63

I had a great experience at Crossroads Ford of Dunn Benson. Keith was very helpful. After calling in advance they had the car we were interested in out front. The purchase process was very efficient and I was able to drive out of there with the car of my dreams in two hours.

Be
Review №64

I have been a long time customer with Dunn Benson Ford and I consider myself a part of the Dunn Benson Ford family. I have purchased 4 vehicles over the past few years and I have always been a satisfied customer. My salesman Mr Lewis McKoy has always been very professional, knowledgable and courteous when it comes down to the vehicles I have purchased as well as any other vehicles in their inventory that I may have been interested in. Since I am a repeat customer, I couldnt imagine going anywhere else to buy a vehicle. All of the staff and general managers have always made me feel welcomed and the hospitality is amazing. I purchased a Chrysler 300 4 days ago and I have been nothing but elated to once again be a new car owner thanks to Mr. McKoy. All I can say is that once again I am a satisfied customer and I will recommend DBF and Mr. McKoy to my family, friends and co workers who are in the market now and in the future for a new or used good quality vehicle. Keep up the fabulous work Dunn Benson family!!!!!Benita McKelvy

Ro
Review №65

See Taylor White ! She is Awesome ! 😁😁

Mo
Review №66

Top notch service! A refreshing experience on buying a vehicle. My wife normally has anxiety when it comes to doing the dance with the numbers. Sales Manager Steve and salesman Dylan Jackson were so easy to deal with. They made it easy with their fair pricing and great attitudes! Will need a new F450 soon so I’ll be back soon. Thanks again!

Ph
Review №67

After shopping several dealers in the Raleigh area, I landed my my best customer service at Crossroads Ford of Dunn Benson.The staff was excellent and treated me with respect and listened to my needs. This was first class service.

An
Review №68

Recalls were completed in a timely manner.

sh
Review №69

UPDATE!!!SECOND PUrCHASE... okay we just traveled 3 hrs ... needing another we were on the hunt again, with the market inflated, quality down we knew where we needed to go. It was a great lesson to our children as we road tripped 3 hrs, to pick up a truck that we could have easily in our town. Customer service, quality of care you will travel for and we did, once again Mike did not disappoint.We were blessed to be served by a wonderful company in Dunn, Cross Roads Ford. Thank you again for a wonderful quick Service kinda reminds you of service you would receive of something your grandparents would tell stories of “ back in the day.” Thank you. Crossroad Ford Dunn... we are officially a Ford Family now...After some major unsuccessful attempts in Virginia, I reached Mike Brinkman... he was knowledgeable, kind and gave us more than we could have asked for. We will be purchasing again from them real soon... the cars are quality and exactly how they are advertised

Pa
Review №70

Visit this Dealership. Be greeted at the door by the adorable and lovely Tiara. Meet Lewis McCoy the sales representative. With his professionalism, determination, patience and interest, he got the car and price we wanted. Finally, Linda, the warm and friendly financier who explains in detail all financial matters.Come in and experience the warm and friendly atmosphere of Dunn Benson Dealership. Get to meet these magnetic individuals. You maybe enticed to purchase a car. WE DID.

Do
Review №71

Friendly staff and great service.

Na
Review №72

I could not be happier with the service that I received at Dunn-Benson Ford. Mike and Elaine were so personable, professional and went out of their way to help find me the perfect car. Mike went above and beyond and got me a MUCH better financing rate than what I initially had, and I did not even have to ask him to do this. He took it upon himself, which tells you what kind of staff work there. Elaine took time to show me all of the bells and whistles with the new car and no question was too big or small for her. Id definitely recommend them to anyone that is looking for a new or used car!!

Br
Review №73

Purchased a vehicle from here and had a great experience. Elaine was very helpful and very nice. She was very welcoming and I didn’t feel pressured to purchase a vehicle. Thank you guys!

Sc
Review №74

I had a concern with my 2018 F250, I stopped by the Dunn Benson branch just to see what it could be, The service manager Gary understood my concern. He said, do you have 20min., let me check it out !! i said sure ! Within the 20 min he had it diagnosed and another 20 minutes he had it fixed with a new part !! WOW I can not believe how professional and Quick this all went - I did not expect to get my truck fixed the same day, i expected, make a appointment, leave the truck, and we will be back in touch in a couple days - What a Great experience i had, I would hope all dealerships would follow this dealerships lead - A #1 Service, I will be back !! Thank you Dunn Benson Ford

Ma
Review №75

Bought my first vehicle on my own from here with the help of salesman Dylan Jackson. Very nice guy and great to work with along with everyone else at Dunn Benson. They treat you like family and the service department is great as well. Stop by and buy a car or truck from Dylan, my man will help you out in any way possible!

Ma
Review №76

Lewis was very knowledgeable and made the process quick and seamless.

ba
Review №77

Thank you Lewis McKoy for the awesome service,keep up great job!!

Li
Review №78

Loved it they are friendly and helpful enjoyed doing business with them! Thank you!

Ja
Review №79

Ill start with my first crossroads experience in 2019 at the fuquay store. I was not impressed to say the least and said I would never purchase from crossroads again however after meeting the GM at crossroads Dunn-benson and talking with him and the staff I have to say this was a totally different experience! Greg the GM has set the bar high for the crossroads family and should be the model for business practices and customer service! My son bought his first new car the following day we got the wife a new flex now I just bought a 2020 f150 and all three experiences were awesome! Keep Greg around!!

Ma
Review №80

Had some challenging credit and was unable to purchase a vehicle in the past. Had a opportunity to encounter Dylan Jackson he was able to get me in the type of vehicle I wanted and the payments I wanted. He walked me completely through the process without any pressure. He is a very intelligent caring person even if you contact him after hours. He was not only my salesman but I now consider him a friend. Thank you so much Dylan!!!!! I LOVE YOU!!!!

Ca
Review №81

Love love love Dylan Jackson!! A nice respectful man who knows what he’s doing! Would send any first time buyers his way. Helped me with all my needs and pointed me in the right direction. Would recommend to anyone. 🙌🏼

Me
Review №82

This experience was absolutely wonderful! Lewis responses to my inquiry so fast! He was a great salesman! He was not to pushy.. he made sure I knew what I wanted. Let me test drive the car all day so I could take it to my husband who couldn’t come with me. The dealership was easy to work with and very accomidating to what I was asking for. I left with the perfect car for me at a great price. Before I left they made sure I knew how to use every feature available with my car and that I was 100% comfortable driving it for the lot. Since then the follow up has been great. They even have a loaner vehicle for if and when your car needs service. Overall best car buying experience. I didn’t feel any pressure and I felt completely comfortable buying from them.

Ar
Review №83

I like crossroads ford of dunn(formerly Dunn-Benson Ford) theyve been really nice to me and the work on my 2006 Lincoln has been great. I have no complaints.

Cl
Review №84

I had the greatest experience with the sales team during my visit and ultimate purchase of a Ford F-150. My personal contact during my Saturday afternoon visit to Dunn-Benson showed the most professional attitude and manner. Mr. Keith Sutton kept in regular contact with me as I was seeking to get a dependable ride. Mr. Sutton was patient as I was having a self talk about my intended purchase. I even received a follow up call from Mr. Sutton to ensure that I was satisfied with my F-150 purchase.Thank you very much Mr. Sutton.Sincere Regards,Ms. Thompson

St
Review №85

WOW!!!...we can’t say enough about the level of service received! From the first phone call to signing the final paperwork we had nothing but an excellent experience unlike any other car buying experience we’ve had! Upfront and honest with no gimmicks. We gladly drove over 400 miles (round trip) to purchase from this dealership who goes above and beyond to represent the Ford brand. We couldn’t be happier with our purchase!

As
Review №86

DeQuan Walker is the best salesman here! I have sent a lot of people to him and they always walk away satisfied! He made our experience great and will be coming back to him when it’s time for me to get an upgrade. If you want your car buying experience to be a breeze I recommend him.

Ni
Review №87

The guys in the service department definitely did us a solid when we realized we (my husband) had left the key to the gas cap at home. Down to our last drops of gas, we visited the dealership in search of help removing the after market lock. In just a few minutes they drilled through it, cleaned up the metal shavings, and sent us on our way with a handshake and a smile. Thanks for saving our vacation!

Dj
Review №88

I cant rate Dunn Benson Ford at this time, because we are still conducting business. But the place is very nice and clean. I will give them four stars for that. When our business is conducted then will I give them a true rating.

Bo
Review №89

They are purposely listing vehicles as higher trim levels on cargurus while they are not. a good example would be this F150 thats marked as a King Ranch, but looking at the pictures you can clearly see that its an XLT. This is done to inflate the price its a bait and switch tactic.

Da
Review №90

My salesman was Don Smith. One of the best salesman I have had. He was friendly and funny. It wasnt forced or fake just to sell you a car. He was a genuine nice person. Don was very knowledgeable of the vehicle I was buying. I will buy all my vehicles from Don.

An
Review №91

Elaine is awesome! She sold my Fiancé a car and then I was so impressed I traded my truck in as well! She got my in a newer truck for a sweet deal! She made car buying easy and hassle free. I will be back to work with her again.

AR
Review №92

I loved it here. Mr. Dequan Walker was amazing with helping me find a car that I enjoyed. He was so informative and nice! Every question was answered beautifully. I really advise shopping with him :)

St
Review №93

One of the best car buying experiences Ive had! I told the salesman what I was looking for in a car and he showed me a few that I really liked. I was split between two of them so my salesman presented me with useful information on both and I chose my Fusion. I got a GREAT deal!!! I did not feel pressured to buy and I was very happy with the relaxed atmosphere around me. The salesman, Keith Sutton, was very knowledgeable and informative about all of the vehicles on the lot which was very beneficial in my decision making process.

Fr
Review №94

Always nice and friendly, especially Mr. Don.

Wi
Review №95

They were helpful. They go out there way to make you feel like family. They had the lowest price and offered the most quality without holding me hostage. They did my App over the phone which cut down so much time. I will go back. They are not your average slick salesmen. Best experience car shopping.

ma
Review №96

Thank you Greg in service! You went above and beyond my expectations. I will never take our Ford F150 anywhere else for service. Crown Ford kept it for 3 days and didnt even do a diagnostic test like they planned on doing and never called once like they promised. They also were going to charge us for something that is covered under our power train warranty. Dunn -Benson Ford not only fixed our vehicle in 2 hrs on the same day we took it in they also took the time to look up our warranty information. Greg you have earned our business for life. Thank you again for being so helpful.

Ch
Review №97

Got the privilege to work with Dylan Jackson, he was very accommodating and just all around awesome! He found exactly what I was looking for and the best deal I had seen. It’s the easiest and best car buying experience I had due to Dylan at Dunn Benson Ford!!!

Er
Review №98

Elaine was awesome. I have been looking for months for the perfect SUV. I had given up hope on finding one in my price range with all my specifications. I expressed to her what I was looking for and she told me they would be on the lookout, just like all the other dealerships had said. A few weeks went by and she checked in with me constantly assuring me they hadn’t forgotten about me. I was so surprised when she text me a picture of a car on a rollback and said we found it. She had it ready for me by 5 that night and I purchased it the next day. I would definitely buy from them again and refer them to my friends and family

J
Review №99

I went to Dunn Benson Ford as a first time buyer and didn’t really know what to expect and was anxious but one of the salesman Dylan Jackson made the whole experience pleasureable & exciting. I absolutely love my new car, he helped me find the right car for the right price, I highly recommend him to anyone else in search of a car. I’ll definitely be going back.

Du
Review №100

My sales person was Ashley Greene and the manager Ray Santos were very professional, helpful, and worked diligently to get me in my new to me car. I was in the market for a hybrid/electric plug in and they had a great deal on a Chevrolet Volt. Ray was able to secure my deal with an included warranty and made the process very easy. Highly recommend this team for anyone looking a vehicle.

Information
73 Photos
100 Comments
4.6 Rating
  • Address:1700 W Cumberland St, Dunn, NC 28334, United States
  • Site:https://crossroadsforddunnbenson.com/
  • Phone:+1 910-892-2800
Categories
  • Auto repair shop
  • Ford dealer
  • Car dealer
  • Car service
  • Oil change service
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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