Great local service and repair for my Ford Fusion. Timely appointments, great communication during the service and very reasonable, competitive pricing. Shuttle provides and excellent service while my car is being taken care of. I recommend them for sales, service and any repairs for your Ford.

I arrived at Quick Lane for The Works on a weekday at 11:20 a.m. I did not have an appointment, but my vehicle was serviced immediately and I was out of the dealership by 11:50 a.m. Everything was done to my satisfaction.

Ive been looking for a Ford bronco sport for over a year. I didnt want to order one. So instead I reached out to all the Ford dealers in Delaware. I told every sales person what I was looking for and to please let me know if one came in that wasnt spoken for. Ive lost out on two! So when Mr. Mason called me and said they had one in I was thrilled. He set up the appt for me and Caleb took care of us. We are beyond excited with our service!

Service was good and fast.The guy at the service desk was very polite and very helpful.

Customer service was very good. Nice atmosphere 👌while waiting for my vehicle to be done. Thank you.

Took my Ford Ranger to the dealership for routine maintenance. Service Rep was very courteous, prompt and thorough. Truck maintenance was completed within one hour of arrival.

I just moved to the area and didnt know where to take my F150 for service. Found Winner on line and made a Quick Lane appt. They started working on the vehicle within ten minutes of walking in the door. Employees were friendly, professional and motivated. In and out in 30 min. Ill be coming back.

I bought my Honda Pilot last year, customer service was mediocre, management seemed to lax and unprofessional then, now after going to the place to speak with someone in finance (drove 50 minutes) to be told no one was there to help and to call back or return when the person supposedly was available. Not! I’ve left several messages on voicemail, none of my calls have been returned! Explained my frustration about it all to the receptionist who then said she was taking my name and number down for the message to be passed along. No one called me back and I expressed I needed Immediate help. I’ll never suggest these people to anyone! Let’s see who reads this review

There are times when it seems only the dealer can effect a repair, when the problem is so uncommon that specialized knowledge is needed.Such was the case with my ageing (20 year old) F-150 and Winner was able to diagnose and repair what other shops could not.The customer service representative was also particularly nice working to assure that the repairs were complete (it took two tries.)

The oil change was completed in a timely matter. The mechanic reviewed the procedure and paperwork with. The work was done sooner than I expected. I was very pleased.

A couple weeks ago I was here and received the most impressive service in my life from Chris R. He was helpful from the START. He saw us outside looking at the cars and came out asked me about everything I was looking for from car type to budget. He qualified me with what he had in his inventory, and I told him I had some thinking to do and wanted to check out some more dealers! Long story short I ended up coming back because I just really loved his service and the Honda Pilot he showed me and test drove it! This was an amazing experience, I would also like to mention out of the 6 dealerships I went to that day Chris was the ONLY person who came out from his desk to help us!!! Even while we waited to check out he offered us snacks and drinks! Thank you so much Chris and winner, my service was way over the top and I’m loving my new car!

Can’t trust them!! Very poor communication and service. Spoke with a sales rep over the phone and email for several days regarding a used car we were interested in. We got an appointment confirmation email on Saturday morning at 9:30 am to come see the vehicle. Drove over 1.5 hr to the dealership. Upon arrival at 1 pm, we were told that the car is not at the dealership (apparently an employee drove it home for personal use the night before). A simple phone call or email to let us know that the car won’t be available would have been much appreciated. Please review your sales and appointment process so you don’t waste your customer’s time.

The people arent bad but have delt with much better outgoing and happy people will come back if I have to but wont.

Winner Ford did a GREAT job servicing our Ford Transit Connect, and the staff was very friendly and informative. I will always bring our Ford here for service, many thanks!

2days days I went winners/dover for trad in and get a new one with Mr. Keshaun who take care very nice and appreciate for him to help me anything until everything done. Thank you very much Mr. Keshaun.

Had work done on car. Wait time was better than expected. Repair cost was reasonable. Will continue to come back

Poor sales service backing used cars 10k and in the shop 20 days later with absolutely no regard to customer service

Bought an Expedition back in May. Had to use their finance company because of the time of day on a weekend. Asked if paid off before first payment will the GAP insurance be returned and was told yes. Contacted bank they said to contact Ford. Have reached out numerous times with phone calls and emails with no repsonse from finance. Live 100 miles away and cannot find out any information from anyone.

This was a very nice dealership not pushy let us walk around for a while. Jarmin Skepple was are sale man very nice. Friendly not pushy. Ryan was very nice too. We did buy a car. So it was a successful trip.

I had a great experience at winner ford on 3/12/21 from the service dept. They were courteous and prompt. Thats why we purchased 3 vehicles from them in the past, Charles Bailey is the best. He is honest and true. He always looks out for the customer. I would recommend winner ford any day.Thanks guys.

Bought a used car, very fair price, no sales pressure. Very covid-aware staff at all points

Staff very friendly and helpful, Elena Scott contacted me with an update and pointed out a couple of things to be mindful in the coming months. Thank you for the review. The car has been serviced perfectly for years at Winner Ford Service

Great service at a great price!!

Difficult to make service appointment. Nice shop.

My husband and I had a fabulous truck buying experience at Winner Ford yesterday! No pressure sale, took the time to get to know us and what we were looking for in a pick up. Malik and Ryan are great guys ! Made the process so enjoyable and efficient. We came to this dealership to purchase because we have been so impressed with the service on our vehicles since moving to Delaware. Amanda and Jessica are friendly and helpful always. Thank you!!!!

Charles and Rob were terrific, as always. Thanks for memories that last a lifetime. Entire Winner brand has my family’s business - great people and always willing to see the customer’s perspective.

Today I was at the dealership and was looking to purchase a used vehicle. The first sales representative was nice at first but once I was asking questions he couldn’t answer he became very nasty. I provided an offer for the guy (A younger male with a green suit on that had Santa Clause) to take to his manager and he told me to my face “this vehicle is worth more than that and I wouldn’t even take that to my manager laughed and refused to send another sales representative to help me, he told me “you can walk in the building and get someone yourself” as he continued to laugh. Once the manager came out he so called apologized for the rudeness of his sales representative and continued to tell use about the vehicle. He made sure to tell me “due to the pandemic I can’t help with the price I have to make money also, you get what you get with a used car. If I put money into fixing the issues you named I will be raising the price of the vehicle.” There were electrical problems with the vehicle we noticed once the vehicle was driven and there was a hole in the back seat also we were told by the sales representative that the vehicle had extensive damage to the body in various locations. We liked the vehicle and don’t mind putting money into it but we should have to put the same amount into repairs that we paid for the vehicle. I have never had such a disrespectful sales representative in my life he tried to make it seam like I was some kind of fool. I don’t plan on going back anytime soon or referring anyone I know to this dealership.Update: After my original post Rob the general manager reached out to me and was able to assist us in purchasing the vehicle we wanted. He and Chris were able to turn the experience around. Im glad to see that Winner Ford takes responsibility and corrects issue in the dealership. Thanks you guys cant wait to see how everything turns out with the vehicle.Update 4 months later and the rear seat still has not been fixed. I have reach out to Chris a dozen times and nothing this is insane

Overpriced, not the greatest customer service either.

I cant even rate this place . We recently baught a car from Winner Hyundai Dover. After turning over everything for my military discount including dr license, ss card and my military ID and my divorce papers! After all that they want a birth certificate. Because I didnt have the birth certificate they held my tags until I played back the 500$ discount . UNREAL!!!! IVE NEVER BEEN SO UPSET WITH SOMEONE WHO SOLD ME A CAR! BUYERS BEWARE!! DO YOUR MATH ALSO. SHAME ON YOU JARMIN !!!

I went in with no appointment and got very fast service I was very satisfied

Got a used car less than a yr needee a tune up a new battery and the transmission went on me. What was the point of paying a dealer fee to make sure the car is not a lemon and it ends up a lemon good thing i brought a warranty with the car but that is still unacceptable all this happen within 8 months

Priced gauged me and when i questioned it, Elena Scott just walked me over to the service technician. She never acknowledged my concerns nor did she check the system to see who scheduled the appointment. Poor customer service

I just bought my 2012 Chevy Equinox from Winner Ford in Dover yesterday! Woohoo! My sales Consultant was Malik, he was very professional, knowledgeable and easy going. After I was sure I wanted to purchase this vehicle the process was actually very simple and quick. The financing consultant Ryan was also very helpful and great at explaining the Financing process and all of my options. Overall, I left the dealership with no question that they didn’t answer. I am very happy with my purchase and would 100% recommend Winner Ford in Dover DE to anyone looking to buy a new or used car.

We are currently in the middle of a nightmare with trying to get my college son’s Ford Focus repaired. He is in Delaware and we are in NJ which makes things worse.While I understand that there are issues with the transmission of this particular year I would think that a Ford dealership would be able to fix the issue. Instead it has been one issue after another. At one point during a test drive performed by an employee of the dealership the car broke down and was left on the side of the rode and then towed by the police !! My college son is in the middle of finals week and had to find a way to get to the police station to release the car back to the dealer. We have never dealt with this level of unprofessionalism ! And now to Make things worse after getting the car back from the impound, having a week to fix the issues my son went to pick up the car and it did not start!! All we want is the car to be fixed and all issues to be resolved. I see the owner responds back to these reviews, I think after everything we have been through we deserve to be contacted and someone please help my son to get his car back on the road in good running condition. It is not easy to be in college but to have to deal with car issues like this is makes things so much harder! Please HELP!! Ps my son said the woman (I don’t know her name)that works the front desk has been empathetic and very nice!

The manger Brandon was extremely rude! He seemed to be getting frustrated because I had a lot of questions about the car I was looking at and he didn’t know the answer to any questions apparently. The questions were basic questions about the car such as if there were any issues, when and what was inspected etc. He gave me a lot of attitude when I was asking questions and as a woman he made me feel extremely uncomfortable interacting with him. He was very condescending while he was talking to me and even tried to trick me and tell me the car I wanted cost more money than advertised because he thought I was not paying attention. Lastly when he got frustrated with the questions I was asking he abruptly cut me off emphasized he didn’t have answer to my questions and said “are you going to buy the car or not” which was extremely rude. It’s unbelievable to me that the MANAGER would have such a bad attitude and be so rude to a customer and expects them to want to shop with them.

Service was great - car was fixed and ready at promised time and staff was courteous

Great and fast service and the service advisors are really great I spoke to Elena highly recommend this place

Great service department. Very professional and eager to help. Would definitely recommend them.

Fantastic visit,Counter help was very polite and the tech had my car done quiker then estimated.I will be back !!!

Caleb was a great help. I saved 5k on same car that I was approved for at another Ford dealer. And wife car the car and color she wanted.

I will be calling the BBB reporting them i tried calling fiance and the man charles that sold me my vehicle to try to exchange the vehicle...No call back!!! The vehicle fails safety inspection knowing i had children. This dealership is horrible i should have read deeper into their reviews

We bought a 2020 Expedition Limited, and Charles was an exceptional sales associate. They were very eager to work out a great deal and made the whole experience very pleasurable. You have a prize with Charles Bailey! Good employees are hard to find and Charles is definitely a keeper. He left us with a very positive and enjoyable experience. Thank you Charles for keeping us laughing! We will be sure to look you up on our future purchases.

Hello I purchased my Lincoln MKX earlier last year I was very pleased with Frank hes a awesome salesman and the Winner Ford financial person who was awesome also, if youre looking to purchase a vehicle please do not hesitate to look to Winner Ford, mainly the salesman Frank hes a Winner 🏆

Bought my 2021 f-150 truck here but anytime I bring it in for maintenance it’s a real pain. Sadly their auto part service department (oil change) isn’t a pleasant experience at all…

My coworker brought a car here and she has been having problems since day one and it hasn’t even been 8 months yet. Sad

Great customer service. Elena in the service department is awesome and makes sure to take care of any issues

My wife and I decided to get a new car. We scheduled appointments at several dealerships and spent an entire Saturday shopping for what we thought we wanted. We did a lot of research and comparison shopping. When we got to Winner Ford and starting working with Charles in the sales department, we had to take a serious pause. We walked in to the dealership with our mind mostly made up, we were all but set on a purchase at another dealer. Charles worked with us through what we wanted to look at. We then decided to look at a few vehicles we hadnt considered. We had Charles running all over the dealership (literally, he was running for us!); we test drove at least 3 vehicles. We were so impressed with Winner Ford and the entire shopping experience that we canceled two other appointments we had. We narrowed our purchase decision down to two vehicles between Winner and another dealership. In the end, my wife fell in love with the Hyundai Venue Denim Edition. We were so impressed with the professionalism and fantastic job Charles did that we couldnt purchase a car from anywhere else. Great job Winner Ford/Hyundai. Our next car will almost certainly be from a Winner Dealership.

SALES PERSON CHRIS WAS GREAT, VERY HELPFUL. THANK YOU.

I had a wonderful experience today Chuck Caleb and Leanne are more than 5 stars

Malik was the best. Super helpful and understanding. Really great person over all

Bought a used suv thinking I was getting a good vehicle from a reputable dealership. I was wrong. My truck has been in there shop six times since I bought in December last year and has needed $9000 in repairs. Now Im stuck with a payment and atruck I cant afford to fix anymore. Definitely would not recommend buying a used car from them.

Got my Ford service the other day, car was taken back to service and done is 45 mintues. Nice people at front desk.

I was in search for a Ford F-150 and found the one I wanted at this dealership. I dealt with Rob Hall a Manager at the dealership. I am happy with the truck but customer service is very bad. I am a veteran and was told that the military has a $500 discount. They did not tell you everything about the discount and or rebate. Classic bait and switch or salesman lie. Please do your homework before purchasing a truck or care from this dealership and do not believe the words from their mouths. Also, if the general manager would not tell the truth, I would assume this sort of leadership would be passed down to other salesmen. I would rate this dealership with a negative star if I could. Customer service is everything. It will make a customer tell others about their experience and possible bring in more business. I would hope that the GM of the dealership would consider customer service training for his or her sales team. My experience has been very negative and I will not purchase a vehicle from this dealership ever based on Robs arrogant customer service skills. Please consider another dealership before purchasing from this dealership. I did file a complaint with Ford.

Winner Ford Was great and worked with us, leading to our purchase of an Explorer ST this past week We loved the experience, and our salesman Charles Bailey was simply put, the best! Even with the covid crisis limiting business and sales.. Charles continued communication with us, his ability to take his time With us addressing our needs, made us feel like family. Highly recommend Winner Ford and Charles Bailey for anyone looking for a vehicle !

Sarah and the repair team are amazing. Great customer service!

Service went well with fast check in and completed in reasonable time

Everything was pretty much setup through USAA online & coordinated via USAA app, once we arrived at at Winner Ford for the drop-off, we were in & out in no time.

Charles was awesome! 5 stars!

Very good service and reasobably priced.

I went in to Winner Ford without an appointment one day to test drive a ford ecosport. I was able to test drive the car that I was interested in right away. Unfortunately, I was not interested in the ecosport after driving it. However, when I returned the car to the lot, I just so happened to park next to an escape that caught my eye. My sales man Aaron informed me that the car had just came in and he was already so knowledgeable about it and was able to answer all my questions. I only planned on test driving the escape around the lot, however, I fell in love with the suv right then and there and ended up taking her out on the highway just to be sure. Needless to say, I came back 2 days later and bought it. Aaron and Ryan made the buying process fairly easy and with the less amount of stress as possible. Id recommend Winner Ford to anybody that wants a smooth, hassle free car buying process

A pack of mentally challenged psychos that work here.

GREAT SERVICE DEPTMENT - CHUCK WAS VERY HEPLFUL WITH GETTING THIS DONE - VINCE DID A GREAT JOB AT INSTALLING THE PARTS FOR THIS JOB.

I went into Winner Ford with a 2013 Hyundai Santa Fe and a 2104 HD Street Glide to trade in on a 2020 Mustang, that I looked at and liked. It ended up being one of the best car buying experiences I have ever had. Chis was a fantastic sales person. I will have with Winner Ford and Winner Hyundai in the past and they be my first stop when car/truck shopping again.

Customer service representative Brown was very welcoming. She helped me get my vehicle checked in same day even though I didn’t have an appointment.Winner Ford really takes care of us (customers) and our needs. Let us know the cost of service up front or any additional things that may occur. Promptly give us an update as soon as they get one from their services team who work on the vehicle.Always ask if we need a ride anywhere. Very friendly team all around and helpful answering any questions. Thanks for all that you all do!

Elena Scott treated me like I was her only customer. The repairs done to my vehicle took 3days and I received numerous calls from Elena letting me know what was wrong, what parts needed to be ordered, and when my vehicle would be ready. I felt like Winner Ford truly cared about me.

I was considering trading my 2018 F-250 in at Preston Ford, however I came to winner ford and found they had a fantastic selection of trucks. They offered the most for my trade in and gave me the best price on my new truck. The staff was very professional, friendly, great to work with and eager to get me into the truck I wanted. I’ll certainly be buying my next vehicle at Winner Ford! Shout out to Rob Hall and Charles for all help!!

I had the occasion to visit Winner Ford Service Center because my seat belt had been locked. Because of the age of my car (2001) I figured a Ford agency would more likely have any parts in stock or know where to get them easily. I happened to enter the Quickie Center. I was greeted very courteously by Arnold, told him I didnt know where the Service Dept was located, and informed him of my problem. He didn’t explain the Quickie Service, but checked my seat belt, then told me the ‘diagnostics” would cost $139. He proceeded to find a mechanic immediately because he said this would be considered an “emergency.“ After the diagnostics, Arnold informed me the total cost would be about $600 because of installation, parts, and labor of the ruined ‘complete works’, including $40 for the ‘emergency’, And he encouraged me to accept. I was literally stunned speechless, but could not lawfully drive without a seatbelt. I left my car, was given a ride home by Rick who was quite personable, friendly, and courteous. At home I still could not believe that a seat belt could cost $600. Arnold was quiet-spoken and friendly, he showed me around the completely empty main waiting room. Although the personnel were exceptionally nice, the cost of the service was exorbitant and I know now why the waiting room was empty. I will not enter Winner Service Center again, and will inform others in need of repairs of my experience. Thank you.

Steve was great. He was helpful the entire process and wasn’t pushing anything. I recommend anyone looking for a car at a good price stop i and see him first.

I was able to get a quick appointment which I had to change the day of due to work schedule. They were awesome about it. Work was completed in a timely manner.

Today was a perfect day. I walked into Winner Ford and the vibe was immediately positive. The team worked together to get me the best deal on my first car. I came into the dealership expecting to get a used car at a high price. What I came out with was a BRAND NEW MODEL CAR for less than what I was going to have to pay at a less known dealership in Newark DE. The team was kind and entertaining while I waited for my paperwork. They even helped me get my new vehicle home. I would give each person on that team 10 stars if I could. They are all highly knowledgeable and all highly professional. The team helped me with understanding the process of new vehicle purchases and did so with incredible clarity.

I purchased a 2018 Ford F-150 from Charles Bailey at Winner Ford in Dover Delaware. Charles was an absolute pleasure to deal with and made the buying process easy. There was one issue that was able to get rectified easily. I appreciate the level of service and attention to detail especially in taking care of the customer! Great job!! THANK YOU!!!

I was very pleased with the sales person. He was quick and very nice. In fact everyone that helps me to get my vehicle was very kind. If I should ever need a new one. I will come back. And I would recommend you to anyone.

I had to go in for a recall on the airbags of my mustang. To tell the truth I was dreading it! I went in to Dover Ford and the gentleman behind the counter couldn’t be nicer. He answered all of my questions, made a few jokes and made sure I was comfortable while waiting. It was nice to know I wasn’t forgotten! I was pleasantly surprised how well everyone worked together, how quickly the maintenance handled my car, and personable the staff was. I didn’t feel like just a number. I definitely will be returning to Dover Ford for any of my vehicles needs!

Super Outgoing and Friendly. Fast and Efficient I absolutely Love Melissa and Amanda in the Hyundai Service Department.

I have issues every time I bring my vehicle here for service. I set up an appointment and they cancel and reschedule but don’t have me on the schedule the following week. I have things under warranty that need to be looked at and they don’t look at them. I call the the service manager and he takes forever to call back!

Beware buying a used vehicle here shady business

The staff did not treat me like they wanted a sale. Service department is always good but I will NEVER buy from this dealership.

Service was quick and efficient, plus they made sure I only paid for what I needed. All while keeping me up to date with what’s going on with my vehicle in real time. If that’s not superior service, I don’t know what is.

Service is good and staff is very friendly

There is only one really good thing about this dealership! It is the Ford service advisor named Amanda. She is amazing, smart and honest! Please use wisdom and don’t take your car here. I just got my car back after handing it over to them on and off starting in November of 2018 ( we are now in May of 2019)to repair damage caused after being rear ended. The body shop is even the worse. Winner Ford even did more damage to the underpart of my car during the repair and never mentioned it. I only found out by chance while looking at something else. Both sides were destroyed when they improperly put it on a lift and squeezed too hard. They then replaced the damaged metal with plastic. Don’t go here if you are smart!! Not even for an oil change.

Great will be back

I had the best first experience in buying my car, with winner. The salesperson Lex Todd was very patient and took his time to explain every option I had available to me. He is an asset to the Winner company

I was genuinely happy with the last-minute service I needed. I was tempted to put only 4 stars because of the high price, but it’s to be expected with a dealership. They worked with me and were extremely courteous. I’ll go back again.

I have nothing but good things to say about our truck buying experience at Winner. Our sales consultant Malik was very helpful walking us through our purchase. We actually didnt expect to drive our new truck home that day seeing how we showed up an hour and a half before they closed for the day but they had truck prepped and ready to go that evening. Hopefully the service department is as good as the service team.

Amanda was very helpful when I arrived. Greeted me with a friendly attitude and was very knowledgeable. The service was quick and they called me as soon as they were finished. Check out with Melissa was quick and she also was very friendly and knowledgeable.

Always a great experience with the service department. Easy to schedule online. Friendly people when checking in. The mechanics are personable, and do good job of summarizing their work at check out. I like this place.

Fast and personable service!

Eddie and Chris were absolutely amazing. This was the most painless buying experience ever. From start to finish they walked us through. We drove 200 miles from New York and it was so worth it. Not only was the price right the service was top notch. Please see winner for your next car or truck.

Once this vehicle is paid off I will NEVER deal with Winner Ford again. My fault for purchasing pre-owned but they repeatedly made xcuses to not repair issues such as losing engine coolant until the warranty was run out of the vehicle. I have a lifetime oil change card for the vehicle and an oil change takes 2 hours WITH AN APPOINTMENT. Brought vehicle in for a recall and after 2 times being here it still was not fixed properly. Hands down worst service and dealership in the area.

We made an appointment to see a particular vehicle, we were very clear that we were driving over 21[2 hours to get there to see THIS vehicle. We made the appointment mid day Friday for Saturday. We were told by the internet manager we had to have an appointment, and the website said you need an appointment. We arrived for our appointment after a long drive in thunderstorms very excited to buy the vehicle only to find out they had just sold it. To make things worse, Rob the sales agent we were given couldnt even give us this news, he sent out the very young man to give us the news. Then as we are driving home we checked our email and phone messages to find messages that we did not show up for our appointment!

I bought a used car from the hyundai side 3 weeks ago and my check engine light came on so I called the dealership and they transferred me to the ford service, TERRIBLE! no one knows how to pick up the phone or return calls! I left a message on Friday & no one called me on Saturday, I had to call 3 times to get a hold of someone and when I did all I got was saying someone will be in touch with me on Monday.. it is now Thursday and NO ONE has called me back.. this is ridiculous and frustrating

The Service Manager, Seth, and other staff members of the service/body shop were phenomenal! I needed to clear out my recently totaled car but could not get to the dealer before the service department closed. Seth listened to my needs and offered a solution for me to work with a sales department associate to access my car. I forgot a screwdriver to remove my license plate, but several service center/body shop employees loaned me one on their way out! Kudos Winner Ford Service Department!!

I didnt have an appointment so I had to wait a while. That gave me time to enjoy some of their coffee which is found in the service waiting room. They forgot one minor thing that I asked them to check, it didnt get written on the service order. Thats what cost them a star.

Very helpful and genuinely nice people. Brought my car in to have the transmission looked at, they took down all notes pertaining to my issue and made sure everything was done to get me back on the road. I was called whenever there was an update, or issue, with my vehicle and made sure I was aware of any and all information.

First attempt I had a bad experience, however I voice my concerns and winner ford team from management to the sales team listen to my concerns, heard me out and rectify the situation. At first I thought they was in business for profit. I truly believe now that there in the business of the people. A little communication goes along way. From Patric to Malik they really took care of me and made sure I was taken care of. I’m definitely coming back as my business grows. I can’t say how excited and thrilled how things worked out. I highly recommend this dealership. I’m so happy with the new truck I purchase. Thanks again I wish I was able to give 10 stars.

Always a pleasure working with Winner Ford! Friendly staff, very efficient, very pleasant and very accommodating.

I have never been happier! Chuck is awesome!

Original Review: (Feb 2016) (3 Stars)Wasnt that impressed with the dealership, they didnt seem to know what they were talking about when I asked about replace the key less fob on my Ford TaurusNew review: (Nov 2016)(4 Stars)Scenario:Visiting my parents from CT and had extreme car issues. The car shut of and stalled on the side of road. Starting it made a very loud rumbling noise and very weak acceleration. After being towed to dealership on a Sat, had to have a lead mechanic look at it on Monday morning. After a week and half and continuous communication from Tiera (who was GREAT!), was quoted a fair price for major repairs. The total damage was water pump and timing chain to be replaced. As well as connections pieces for chain and valves (solenoids). With quoted labor at $110 hr, I did place calls to several dealerships in CT and DE was quoted roughly the same for labor and parts. Final cost for repairs was Under $2,000. Car is running great and after getting the recommended 1k mile oil change, other dealership stated that everything looks good.Review:Service was great and all repairs held up. The car is performing well. Staff seemed very knowledgeable and extremely helpful! The few issues I had was:1: Spent $2,000 and the car wasnt even washed(just recently went to dealership for 1k mile checkup and only spending $46 received tire rotation and car detail)2: Looks like I was double charged for the Oil and Filter looking at the bill.3: Little confusion communication wise within dealership between service manager and the other workers for part ordering. (referring to the not knowing if parts were ordered or not. Not the fact parts were wrong a few times, that I know is out of their control)Overall I would say it was a good experience and they were always on top with communication with me. I have to say being out of state and car breaking was nerve wrecking, but these people put my mind at ease knowing they were on top of things. I was happy that were professional and quick to get car back on the road. Overall I would say I would have car repairs done there again if I lived there (Live in CT) and would even buy from them knowing the experience that I had with them.Jonathan Hassan2011 Ford Taurus Limited

John is an amazing sales person. He took his time to figure out what I wanted and the best options for me. Brandon and Ryan were amazing as well and really made sure I had the best price available to me. I am in love with my 2019 Ford Escape!!!

The folks who work here are amazing. Eddie and the management team worked with me to get me a new vehicle. They really went above and beyond to make sure I was able to get something affordable. Casey was also great and was very helpful and caring. Overall I had an excellent experience and would absolutely recommend buying here.