Thanks for assisting my husband in purchasing my new 2022 Chevrolet Trailblazer.It was very speedy. My husband took my 2017 Chevrolet Malibu (yes we ARE CHEVY) he has a 2017 Chevrolet Tahoe) in for a oil change and tire rotation and I guess figured he heard my mouth too much about the Trailblazer and walked away with it. Reasonable price, discounts and rebates and affordable car note.I LOVE IT and THANKS AGAIN.THE KINGS

10/10 recommend!! They went above and beyond for me! I flew in to pick up the trailblazer because i lived several hours away and my salesman John went out of his way to pick me up from the airport to bring me back to the dealership. The process was smooth and I was in and out with no hassle!!

Jeff is a very good salesman,he was working with another customer and still took the time to show me the vehicle i been looking for about four years.the sales manager greeted me when I pulled up, we took the car for a test drive, not much was said went to finance adviser, which she was very nice, did not give me a hard time, she got me approved and my vehicle was delivered to my house next morning.very pleased with how fast I got my vehicle.i been to it least 5 dealerships and could not find the answers I been looking for.fairbanks offers a great shopping experience .thanks to everyone who made this happen for me.

I was not happy to pay almost $200 for the replacement of one headlamp or headlight. My goal was to keep purchasing GMC vehicles, but the cost for minor repairs is too much. It took 15 minutes to do the replacement and the bulb cost less than $30. Just too much. I am starting to investigate different vehicles when I was going to purchase a new Chevrolet.

The Collision Center at Chuck Fairbanks Chevrolet is amazing and fully honors their lifetime warranty! In August of 2009 my truck bed was damaged in an accident and repaired at Chuck Fairbanks. In 2021 the clear coat began to peel off in the repaired area. I took the truck and my receipt to the Collision Center Manager, Casey Moreland, and he pinpointed the problem immediately. The team repaired my truck in a timely manner and free of charge.Casey Moreland always greeted me with a smile and a handshake. The front administrative staff, Tiffany Webb and Lindsey Velasquez, were friendly, smiled, and treated me kindly each time I walked through the door. I am grateful for the staff and service of the Chuck Fairbanks Collision team! I could not be happier!

I had a awesome sales guy, not pushy. All of the rep in the offixe were great and friendly/

The service was great. Blake took good care of me. He updated me daily on the status of the repair. The lower rating is because I was not able to get a loaner vehicle nor was my repair covered under my warranty. I purchased this car from this dealership a year ago CPO. I paid extra for Certified because of the benefits I thought Id receive. I was very disappointed to receive none.

Great deal on this truck. Dropped price by over 1200.00. No pressure sales staff. Thank you

Always a great experience when I deal with Craig Baker! My son was buying his first car this time and I convinced him to just talk to Craig and see what he had to offer. I knew he would get the best deal. We left with a nice two year old Equinox at a very affordable payment. Son was happy. Dad was happy. All around a fantastic experience at Chuck Fairbanks!

The process was easy and quick. Everyone there is always amazing. I recommend Chuck Fairbanks Chevrolet to everyone!

Caesar was AWESOME. From start to finish he walked me through everything. Id been to other companies dealership and I was not happy. Once we arrived at your dealership this Phenomenal salesman was a breath of fresh air. Great Job

My experience with this dealership has always been great. Jeff snd the guys in the service department are always professional and kind. I love my dealership

I’m going to write what started as a bad review but has ended in a very review. I had a car in the body shop after I had an accident nearby. I happen to live out of town. I was called that my car was ready, and I flew in from Austin to pick it up. It turns out that an additional problem had shown up, and the car actually wasn’t ready and needed a part that would take days to arrive. I was frustrated and put out that there was a delay, but we all know stuff can happen. Casey Moreland finally got involved. He quickly got me a loaner car to drive back to Austin. Finally, he surprised my by actually bringing my car to my house when it was ready. All up, he truly went the extra mile and made my inconveniences inconsequential. His great service is much appreciated.

Brought my SUV in for a noise it was making, steering issues, and 2 message codes. For bringing it in I was not aware that I had to pay 4 different diagnosis fee of $150 if I did not get the work done. That is ridiculous that the customer would have to pay that because techies are only experts in certain areas of the car. How is the customer to know that and how is that even fair. We I think of a diagnostic that is getting the car hooked up to a machine and it will tell me everything that is wrong with the vehicle. But that is not the issue at Chuck Fairbanks. I got 3 of the 4 things fixed and that was a stretch so because a different technician looked at the shift to park I was charged an additional $150. I will be taking my car to other places for service. I will be calling to speak with a manager in regards to that because I feel I shouldnt have had to pay an additional $150.

Let me start by saying my service agent Blake is always courteous and a great agent. My experience with the check out agent,great. However who ever the office Mgr (female)was that called myself and my husband on 8/17 was out of order!!! The check out agent (per the Off. Mgr) under charged me for my service a 100.00. I the customer was not aware of it. So I graciously paid what was expected of me and left. So the next day I get a call from the Off. Mgr saying the agent made a mistake so I corrected it by debiting your account the extra 100.00. And my response was you debited my account this morning (per her words)and you’re calling in the evening at 5:00 pm and you did it without my consent. First of all that is unlawful and fraud. You never go into someone’s account without consent to do so. And her response was “we are a replicable company.and we can do that”.Well that demeaned me as if I didn’t know that. And even though you have my info it is unlawful to use it without my consent!!!!My family alone has purchased over 7+ cars from Chevrolet and spent 200,00+ on cars as well as serving with Chevrolet. And half of those purchases were through Chuck Fairbanks Chevrolet,Desoto that is why I would not of expected a worker to act in such way. And even after what I experienced I still graciously split the cost on a mistake your agent made. I didn’t have to that. And instead of getting an apology, or a thanks for helping me to correct our mistake she says after I agree to pay half, “I can do that” as if she did me a favor. Now I will forever be second guessing how my information is being used when I leave. I expected better!! Never get so comfortable that you lose your vision of your customer even if a mistake is made. Respect goes along way.Signed Disgruntled Customer

We did not purchase our vehicle here, but we did have our sons 2013 Chevy Camaro SS convertible serviced here. Our car had some issues with the convertible top and the AC. There were several cars ahead of ours so it had to sit for sometime before they got to look at it. But once they looked at it, they diagnosed it quickly and then it was just a waiting game for the parts. It was very frustrating for us to be without the car for so long. However, our service person Blake, did an outstanding job updating us daily on exactly what was going on. If he said he was going to call, he called. If we called him, he answered. This is what TRUE service is about and you dont see it very often anymore. Thank you so much Blake for delivering exceptional service in the midst of things that were out of your control.Nick, the service manager also did a great job tending to our needs!This is where we will always bring our Chevy!

John Michael Montgomery helped us purchase our new truck today & made the process effortless and was honest. He communicated throughout the process and was so helpful. We got a great deal on our new truck and a really reasonable offer on our trade in! We will be back in a year or so to get a second new truck. Thanks chuck fairbanks Chevrolet and thanks John!!

I have had my car serviced several times since I purchased my car from Chuck Fairbanks and each time the customer service was friendly and professional. Blake and Ryan are very informative and seems to know a lot about cars/trucks. Obtaining a rental while your car is being repaired was easy and fast. I do think more seating in needed in the waiting area and there should be an easier way to apply your Chevrolet points.

Blake . Service advisor.. awesome guy.. made my morning easy... great job!! Keep up the great Service..

Brought my car in for oil change, tire rotation and brake inspection. Im new to area and thought I couldnt go wrong with using Chevy dealership. Thats what I get for thinking. They open at 8am. Made appoint at 8:30am. Checked in by 8:20am. Didnt leave until 11. I dont know in what universe that almost 3 hrs is acceptable for an oil change but this isnt it. should you ever feel like wasting a half a day in a waiting room and being late for work then this is place for you. FYI my previous dealership was 45min for same work. I wasnt the only person stuck there for hours either. Listened to guys before me complaining about how they had him there as well.

Larry Carter provided great customer service. He listed to all my needs and delivered exactly what I wanted in my new vehicle.David Hogue worked to provide the best deal available for the car I wanted.I will definitely keep Chuck Fairbanks in mind when purchasing my next vehicle.

Had a very nice, and quick buying experience. Larry was our salesman, and he was excellent. They had the car already up front when we arrived, and we were in, and out within an hour. Definitely recommend

God to be thanked 1st and for most for all things.Sales team Joe and Larry where a pleasure to work with. Professionalism, expertise and excellent service by Joe Romero made the entire process comfortable and a pleasant experience. 5 STARS to him. I highly recommend this company. Also Larry that also helped close the deal was great as well helpful and knowledgeable. Thank you guys for helping seal the deal.

I take my truck here for all service needs. I will pay a little extra to keep the records up. Friendly service and they take good care of me and my truck.

The ratings on the previous two questions has nothing to do with the sales person. However, I had a problem with the tires on day one and had to bring the car back to have it serviced. They said it was fine after checking the air pressure. I later found out that was not the case. I had to put air in the tires SEVERAL times after that. I drove my car to another Cheverolet Dealership and they checked it out and discovered the reason for the tire pressure issue was because there was a nail stuck in the tire. I ended up having to pay to have the tire repaired. I told this information to Chuck Fairbanks Dealership in Desoto, Texas and after pressing my concerns they reluctantly reimbursed me the money I paid to have the tire repaired. A few days later, the air pressure was an issue in several other tires. The management quickly HANDED me off to the service department, back to where the original issue wasnt caught in the first place. Management was so hands off unlike when they were pushing for the sale of the car. They pretty much made me feel like it wasnt their problem, they didnt care, and it was on to the next customer who was interested in purchasing a vehicle. This in my opinion is very poor customer service. I was wooed in as long as I was purchasing but now that Ive purchased, they dont care what happens. If anyone asked me about a place to purchase a car, it would NOT be from this specific dealership. As far as Im concerned Ive seen their true colors unfortunately.

The staff was very sweet and understanding as why I was 10 minutes late. They did my oil change in less than an hour and a reasonable price.

This review is for the service department- I took my 2020 2500 high country for brakes replacement about a month and a half ago and even bought the parts with them. After they serviced it I notice some shaking on my truck I didint think much of it until it got worse. I called and explained what was happening and they said they will look it but I would have to leave the truck there for 2 days! So I left it,after 2.5 days they called me back only to say that nothing was wrong with my truck!! Seriously!? I took it to the dealer so something specifically like this does not happen and to have some sort of warranty for their services but it turns out it was worse! I was car less for almost 3 days for nothing, now i have to spend more money to check it somewhere else.

Service was excellent. Service Advisor Blake does a very good job of keeping me informed about the progress of my car while it was in the shop.

I Truly enjoyed working with Eddie! He helped me get a car for my son and Im super excited to purchase another car from him soon! He made the process seem so smooth and HE DIDNT PRESSURE ME INTO PURCHASING! I sincerely thank you for your help Eddie and for treating us like family and not just another sell off the street! Be Blessed!

I am always greeted with a smile, my work order place, and they are ready to get to work and get me out of the door in a timely fashion.

Polite and efficient. The wait wasn’t long and the corvettes were nice to look at while I waited.

As usual the service was excellent. It’s still nice to know that people really care & still find different ways & the best way to solve your vehicle problem or problems. Keep up the great work to the whole service department staff.

What a day! The best vehicle buying experience Ive ever had. Walked in at 11:45am, drove out with my new truck at 2pm. Didnt even plan on buying a new truck that day, just made me an offer I couldnt refuse. Thanks so much for everything.Corey Anderson

I went with an AC issue and Blake at sales counter was great he really took care of me you need 3 more like him and ladies in office was also terrific

Came in for an oil change the same day when another local dealership told me it would be the next week before they could get me in. Quick, easy & accommodating.

It was great very professional people that works there.

Went in for normal service work. Great customer service. JEFF Eggleston is really a very helpful representative. This is a family owned company and you can tell sales to service is about the customer.

I wouldnt take my truck anywhere else but here they the best.

Our experience is always good. The only improvement I would like to see is the time it takes to get done. I feel like you should have someone their to do the grunt work. That way the salesman would have more time to get you through all the processes faster.

I am giving this place 3 stars for now. Just purchased a used car a Chevy. Engine light coming on after I have done all this work to it. So took it to Chevy Jeff and Blake super helpful. I took it in Thursday morning. Its Saturday and still have my car. I have called several times and they still havent ran diagnostic. So this is not the place for a quick turn around for repairs. Unless you are able to get a rental.

Great place. John is a great person as well. I like his straight forward approach.

Jody was amazing! He was so kind and helpful. We had a wonderful experience and he was great at explaining all the features on the car

I had the best experience, they treated me like family and took great care of me and my mom. I Was able to get a car off the showroom and I’m very satisfied!

I have purchased quite a few vehicles through out my life and and I always prefer to keep my business in my local community it doesn’t matter if it is a luxury or regular vehicle needles to say I always know what to expect.But to my surprise I been very surprised with the attention and professional service that Chuck Fairbanks has provided for usI normally don’t do reviews unless someone really deserves itCesar Omar GonzalezThank you again for going above and beyond on the personal attention to detailsThat type of professionalism only comes from the topAnd it reflects back to management and ownershipYou guys are doing something rightThanks again Cesar.

My pickup was taken in immediately, the service took less time than promised, and it seems to have solved the problem. The only conceivable complaint was there was no sweetener or creamer for the complimentary coffee in the waiting room.

I was running late to pick up my car from the service department and they made sure I would be able to pick up my car by leaving my keys and invoice at the front desk. When I got there Jeff walked me over and took care of everything. Thank you!

Service Department was excellent. I was planning to leave my vehicle there and pick it up the next day. By the time I went to the grocery store with my wife, I got a call letting me know my vehicle was ready to go. Good job team.

The service was quick & fast, very please about the service, i thanks all the service managersand mechanics for good quality service. Thanks, Mr. Jolly, have bless holiday to you all. i will be back again.

Very good every one friendly and helpful

We have be doing business with Jeff Sorrels since 2012. He is the best and the rest of the staff have always been friendly and helpful. Love these guys.

1st Time Buyer here and let me tell you my experience was exceptional with Eddie. He helped my husband and I every step of the way. Answered all our questions and worked late hours to work around our busy schedule. Will definitely recommend family and friends. Veryyy satisfied, Im loving my 2021 Chevy Blazer! Thanks Eddie !

Great Service everyone there is so very nice

Everybody from the sales to the service dept. has always been very helpful and kind in all my dealings with them and would highly recommend them.

My son bought a 2020 chevy silverado from Luis Cardoza. He went above and beyond to get us the truck. No pressure sales tactics just very informative and transparent. 👍

Blake was Great, he had my vehicle taking to the back before I was there 2 minutes. I’m from Colorado, been here 3 months. It’s good to know I can get the same quality care I received at Ed Bozarth Chevrolet in Colorado!!! Thanks buddy! I will be back!!

Blake, the Service Tech, was excellent. He kept me informed about my car, the cost, and the estimated time of repair.

My service at Chuck Fairbanks is always provided at a consistent high level. Wouldnt take my vehicle anywhere else! They keep me informed about my vehicle and services that I might need, but are not pushy about providing the service. A+++!

Fast and worked me in a the last minute.

Cecil and Brandan Rhodes were great!! I will definitely return to this location for my next scheduled maintenance.

The customer oriented service they once offered is no more. I take my car where they appreciate my GREEN MONEY!

Buying a new car is not on my list of things I want do to. But Jeff Sorrels was awesome! Hes been with Chuck Fairbanks for many years and knows how to move the buying process along without wasting time. It was the best car buying experience Ive ever had. The sales manager and the general manager both came by and introduced themselves while I was there. If you are thinking about buying a Chevrolet, go see Jeff Sorrels at Chuck Fairbanks Chevrolet.

Had my.new truck for 5 days and they never checked why check engine light was on they didnt want to do warranty work

The check out was longer than usual, but there was a trainee. Just want to encourage her.

This is a good dealership in Dallas just dont deal with it a Salesman named Josh

Luis was awesome, Great Service. Help me out tremendously. Glad I found this place.

Larry Carter was an awesome salesman. He was very knowledgeable about the vehicle and went over and beyond to make sure I got the best offer and that my family and were comfortable during the complete process

Very diligent in seeking the root of a hard to find issue. Worked to completely resolve the problem

Jeff Sorrels is a wonderful man. I was able to give him my information and get approved in a very short amount of time. He gave me the best deal. Jeff was concerned with what was best for me, unlike most salespeople.Jeff has a wonderful personality. He made me feel valued as a person, not just a commission check. I told him the type of car I wanted and he gave me exactly what I wanted.Mohammed in Finance helped me to understand my charges, the extended warranty and gap insurance. I told him how important gap insurance is to me he made sure I received just that.The dealership has a wonderful atmosphere. I felt like they cared about me as a person.

Blake did a great job keeping me informed about my warranty company

I bought many new cars from here. Great friendly people in the service department. Thanks

Due to my wife being in ICU I needed the service done quickly and it was I cant thank the service team enough

I brought my vehicle in for repair. The next week Blake in the service department said that it was ready for pickup and my part which they supposedly replaced would returned to me also. During the drive I noticed that the air conditioning was not working properly as it was before bringing it to the service department and my part was not in the vehicle. My vehicle stopped less than 2 hours after picking it up. It had to be towed back to Chuck Fairbanks dealership. This time after approximately 2 weeks of servicing my vehicle, Blake said that it was ready for pickup and passed state inspection also. When I arrived to pickup my vehicle, Blake and the service manager had no idea where my missing part was and said that it would be additional charges to fix my air conditioning which wasnt broken prior to going to Chuck Fairbanks service department. Then I reviewed the inspection report and it showed FAILED. Blake said he misread the report and thought that it said PASSED. That same day my vehicle stopped again which means it was obviously never repaired. So after approximately 1 month of servicing my vehicle and paying over $860, I was left with an unrepaired vehicle, broken a.c. and a failed state inspection. I have never received terrible service like I did at Chuck Fairbanks service department and I will never recommend them to anyone. It was a complete waste of money and time.

Service department, courteous and professional.

We bought a HOT RED 2021 Silverado from Chuck Fairbanks Chevrolet.They were very helpful and gave me what I needed for my trade in. Awesome job 🙌😇🐕🏁🇺🇲

All of the people at Chuck Fairbanks Chevrolet are professional, polite and knowledgeable about the product they are selling. I will never shop for a vehicle anywhere else. Wonderful Experience dealing with Charles Whitaker

Wont work on Chevys 20 years old or older. The garage they refered said they dont work on cars o er 12 yrs. They must have dumb mechanics.

The only dealership I’ll go to. They always are nice and have amazing service. Everyone up there treats you like family. They are all wonderful.

Ryan Cessna deserves a raise. He always treats me with respect & explains things in detail.

Prompt, courteous service from start to finish!

Great. Top salesmen charles w.And John M.As a first time car buyer and a second time buyer, Charles and John made me feel so comfortable.

This was the best car buying experience ever! No haggling or feeling pressured. Everyone was super nice and genuinely working to make my experience a memorable one. My husband and I will definitely be going back next time we need to purchase a car.

Took vehicle in for service and usually we get a clean car back with a basic wash and vacuum-nothing

I received excellent service. The service person helped me use my rewards for the first time and answered all my questions.

Jeff in service was very helpful like always

Very helpful staff. Only dealership I go to to purchase vehicles, perform maintenance and repairs. Big shout out to maintenance department.

My Impala was acting up and i needed to see what was wrong with it asap. I took my car into the dealership and Ryan was super professional and friendly. The team was able to diagnose, and repair my vehicle in a matter of a couple hours. I appreciate the speed and efficiency..my car is driving so much better. I will be returning

Service was done when promised, although the part that was replaced should have been warranted due to it prematurely breaking at 62k miles, and causing my vehicle to run poorly.

Buying a car is always scary. I went to look at a few options at this dealership and the sales agent Marvin was very rude and peer pressuring he didn’t take into account everything I told him was important in a car for me he chose what options he felt best and I no longer was interested he talks so fast so that I wouldn’t understand what he was trying to be slick about. I don’t recommend now I’m scared to continue car shopping

Blake did a great job. He is courteous and helpful. I ask for him every time I come in for service. I come back because I know Blake will take care of my vehicle.

First of all, the four photos on the front of this site are of a Chevy Silverado with no grille. Whose idea was that?Second, I am very pleased with how they treated my parents, who came in to have repairs (and long overdue maintenance) on Dads 2000 Chevy Silverado.C. Fairbanks also supplies a concierge service that will take customers from their home to the dealership.In case Im able one day to afford a Chevy Camaro :-)I will most definitely buy that car from Chuck Fairbanks.

Sales rep Larry listened to our wants and he provided us with the best vehicle.The Owner Chuck was onsite and very friendly. I would recommend this site to others.However, the dealership wasnt able to finance with a reasonable APR; I was offered over 11%. I decided to go with my credit union which provided a 4.8 APR

Best experience ever buying a new vehicle. Everything was as promised with no hidden fees. Felt very welcomed and all questions answered! Chuck Fairbanks is the place to go!

Highly recomend The staff at Fairbanks Chevrolet went all out of their way to make me feel welcomed, valued & important. Its very refreshing knowing that they go out for their customers satisfaction. Dropped off my Sierra for service maintance and their specialist had my truck running like new. Big shout out to service advisor Jeffery Eggleston

Great customer service.

I had to get to an appointment & was put in a loaner asap to get there in time. I simply took my truck in for an oil change & replaced tires. Blake was great!

Highly recommended .. wife Is in love with her trail blazer. Thanks to Eddie our salesrep if you shop here ask for him you wont regret it . Great customer service .

Had service air bag like on. They got to the root cause of my problem. Good job!

I would like to compliment Mr Blake, in the few times that your company has worked on my 2014 Malibu, I dealt with him and he was always professional and up front with me concerning my car,and I truly appreciate him and your staff. Sincerely Ginger Forge

It was great like always,but I was a little upset they dont do military discount anymore.I dont understand why you want take that away.

It was a seamless process and it’s very refreshing not to be pressured into a purchase. From Cesar Gonzalez’ demeanor to the manager to Debbie in financing everything was a very pleasant experience.