Tonight was the first time I had been to Krogers in a few years. I will say I did self checkout it was so dirty theres def no one wiping anything down. Walking in the Produce Dept it was a disaster needed stocked and wiped down. Wow this use to be a great clean store what happen???????

I only rate them 1 for service. Been there twice this week. The other day not mear enough checkouts for crowd they were half open while people stood half way through store to check out. Made it dofficult to shop. Today was worse. I manned check out 2 section of self serve. With their prices they can have more than one checkout. The girl working self serve could not care less about her job.....back to Aldi I go

From out of town, but did have to shop here. Employees very nice, but management is saying there is a coin shortage and there most certainly isnt!. Cashier said sorry for the wait but coin shortage. I did get my change, but when I asked what a coin shortage, I havent heard that anywhere else in my travels. She was like ya, shortage. That isnt TRUE!So I knocked off two stars for management creating a fake coin shortage.

It was nice, literally looking for grape crush pop, they didnt have any, but I realized that there had been a recall, do that was the only thing I came in for. It was clean.

Was once the best Kroger in town but those days are apparently long gone. Store is always dirty, understaffed, or lazily staffed. Left today after 4/5 items I needed weren’t available and I couldn’t find any capable/willing workers- just to find the employees smoking cigarettes in both the entrance and exiting doors. GROSS! Absolutely won’t be back to a store that can’t keep items on the shelves on top of being overall gross, much less the smoking thing. Don’t see it lasting much longer if changes aren’t made soon.

Absolutely slow and dirty. Uncaring staff going through the motions. Will never go here again.

There is an employee that I would like to compliment . He works in produce and his name is Mark Sullivan. He has been so helpful to me on several occasions. Yesterday I asked him about a fruit tray and mentioned that the size I wanted was sold out. He said he would fix me up a fresh one if I had a minute to wait. He did just that and also brought an extra for the next customer. He always has a smile and is so nice. Always willing to help in any way. Mark is an asset to the Kroger store.

Store was packed.had to park about 2 blocks away .got in and out fast cashier was fast got a thankyou. And merry xmas said you the same out in 7 minutes👍

Item I buy regularly is out of stock, and they are so expensive compared with Walmart and target.

Filthy store!!! I have been in some beautiful Krogers & pleasant shopping... but his particular store was awful, will not be back.

Love this place. More goodies and activities and items to pick from.

Soooo trashy. Like a war torn third world grocery store. Floors are gross for how much $$$$$ they make. They had what i needed and somehow i didnt get mugged

Its Kroger. What are you going to do without Kroger in your neighborhood? The good ones are open 24 hours this particular one I dont believe is low I think its only open late but I may be perjuring myself. Anyway, its typical as most Kroger are with a deli a pharmacy frozen food section and all the good stuff that you would expect.

They have both local and international products.

Items I regularly purchase are routinely out of stock. Selection of brand name items are minimal because they stock their brand. Produce is the one department that is always well stocked. Deli selection is hit and miss. Too many customers for the capabilities of the store.

I would give this place 0 stars if I could... The store is very dirty and overcrowded. The parking lot is too small. I would fight the parking lot and the crowds if the store was clean and in stock. The produce section was empty in most spots except for the rotting vegetables that nobody wanted to buy. The shelves were dusty, the meat shelves were dirty with old dried meat drippings. I dropped something under the conveyer belt and went to get it, there was something spilled under there that had been there for a long time. The doors leading out were broken...again. The pharmacy is a disaster, the carpet looks like it hasn’t been cleaned since they opened, there are boxes stacked everywhere, it looks very unprofessional. I’ve made the decision to shop elsewhere.

Respectful staff. Good quality food items. Wide range of choices. Competitive prices.

Nice store but very busy. Could be a longer than normal wait to check out but nice store. Produce and floral section very nice.

This place is great, theres this older gentlemen at the automated checkout and he is just the sweetest person! Always tries to help and acknowledges people. Thats one person I can say needs to get a raise, like now. You people know you wont get another worker like this especially in ghetto/redneck Decatur. This is a great store to shop in and its very clean. The ladies at the deli department are sweet and considerate. Honestly, this is the best store in Decatur. Great prices and the variety in vegan products, veggies and fruits is freaking amazing.

This store has been around for a long time and is beginning to signs of a needed face lift. I dont shop at this Kroger mainly because of the location. The entry and exit lanes to the shopping center are congestive (very poor arrangement when arriving from the North) as well as the parking. Many times there are no shopping carts available, so I do my best to grab one off the lot before entering. There is no real issues with the staff, but then again one hardly notices them until checkout, so some improvement in interacting with customers could be attained. The produce section needs some fresh ideas and a better presentation plan.

Best Grocery Manager in this Central Illinois. Hes absolutely the upmost respectable grocer in the Town of Decatur, Illinois. The Mgmt here is Awesome. CLEAN STORE and I honestly Trust This Location.The food is always fresh the bread is always fresh the cheese is always fresh the bakery always smells amazing and its always pretty fast service. Two thumbs up

No parking... Too busy... stocking shelves while customers try to get by... Out of certain things frequently.. pharmacy extremely slow..so we moved our prescriptions elsewhere..only go to Kroger if we absolutely have to..

Terrible 4 trips to pharmacy to get prescription when I finally got them got home one bottle looks like it was placed in front of a hot fire and melted. Couldnt even get medicine out of bottle because it was melted so bad. Why on earth would a tech place that in my sack because it was obvious. A five year old would have questioned that. Totally unacceptable. I will no longer use Kroger

This is our go to store always clean and has everything we need in stock. Loses one star because it is always busy and hard to navigate because of this.

I avoid Kroger now. Very seldom go here anymore. Ever since Kroger at Fairfield closed this one has gone downhill. Shelves are empty, parking is awful, & employees are RUDE. I have gone back time & again but its always the same. Wake up Kroger corp. You are losing a lot of your loyal customers.

Employees are usually very friendly and helpful! They have a nice selection for fresh produce and their sales are usually pretty great!

High quality produce. Deli is wonderful. Clean pleasant environment and helpful staff.

Found they were still out of the milk I get and have been for 2 weeksWhen checking out I was charged 74 dollar over what I had bought. Bring it to the cashiers attention she said oh how did that happen. It was corrected only because I brought it to her attention. My other complaint is I received a check and went to cash it at the store they said I had to use it for purchaseI feel my I earned it by using my card why should I be told how I have to spend it.

I would give a zero star. Kroger corporation does not provide Decatur any clean, well-stocked stores. Every time that I shopped there, the shelves are empty, the store is filthy, & the employees seem to be overwhelmed. I always would shop before 8 am, & I had to check myself out & bag my own groceries. A friend suggested that I try the Decatur Aldi. Wow...Aldi is great! Im saving 50% on my grocery bill each month!! Aldis shelves are always stocked & I dont have to check myself out. Kroger has lost a loyal customer.

Not good today. My husband and I stood waiting for help with the milk while the manager and another employee were chatting with another person not 5 feet from us. When the manager finally noticed me staring at them she asked if we needed help. The other employee said, oh theyre just regulars. As if to imply it was ok to make us wait. To make matters worse they were out of the milk we wanted.

They got real good tasting meat there. I think they got the best flavor of meat

Since Kroger in Fairview closed this store has gone down spiraling! Parking is horrible. The parking lot is like a go cart race. If you can find a parking space, you have to wait to get out of it for the line of cars looking for parking spaces to clear. The store is cramped and dirty. Half the staff is friendly the other half act like your bothering them. I’m tempted to start driving to Champaign for Groceries at Meier

Not enough electric carts...heck there were no carts at all inside the building! I came for a specific item your brand and you were out of it! The man said that was all! I never had this problem at King st Kroger...after today its Aldi and Walmart ONLY!

If more options for organic and health foods available, it would be 5 stars for me.

My wife and I love this Kroger, best one in town by far! Its always clean and well stocked, employees have always been helpful also.

Great store. Great staff. Everyone is friendly and dont mind finding stuff I cant. Only Kroger store I go to.

A very good experience this evening! Employees were helpful. The Cashier was very friendly and pleasant. The Store Manager helped me out to my car and loaded my groceries inside my car!!! ALDIS AND WALMART DONT HELP THEIR CUSTOMERS. THERE IS SOMETHING TO BE SAID ABOUT GREAT CUSTOMER SERVICE!!! GREAT JOB, BRENTWOOD PLAZA KROGERS!!!

Who in the name of logistics designed the new layout of the store? Coffee and tea should be in the same aisle and nutrition drinks do not belong in the same aisle as baby products.I know people are more likely to do impulse buying if forced to wander around the store; however some of us go shopping with a list and do not have time to waste.

This Kroger is ok. The downside to it is that its always over crowded since they closed Fairview Kroger, the parking lot is a complete disaster AND there simply is not enough checkout lanes. Yeah they have way too many self checkouts but I dont work here and refuse to use them as should most people. The self checkout is a pain to use because most of the time is doesnt recognize when you put your item in the bag and you have to wait an excuseratingly long time between item scans. Id rather wait in one of the two lanes that are typically open and have lines so long that they block almost all of the main front aisle. But who cares when you can increase corporate profits for millionaires at the expense of the lower and middle class workforce.

This store continues to decline in quality and customer experience. The store rearranged the entire layout earlier this year and also stopped carrying numerous products we value.Now today when I entered the entire organic produce section was gone and there was limited produce available. They also changed brands on things like salads and other products.We as a family spends hundreds a month at this store and we will now be searching for an alternative.To be fair, the workers at this store are great. Its the management that is way out of touch with the customer base.

I have no problem with Kroger. I use the Pharmacy as well as the store regularly.

Its... Okay. Depends on who you deal with. Produce and Meat people are sweethearts as are most of the cashiers. Baggers are typical goofy kids. Jerry is a senior front end customer service guy and he is one of the kindest most patient people youll ever meet. Just stay away from the female manager with the long white hair. Shes an evil mean spirited witch who treats both customers and employees with at best disdain and at worst flat out vindictive hatefulness. Avoid her at all costs.

The service was great polite and really nice. Love the check out better then Wal-Mart Mr. Thomas Lilly

Their customer service is astounding. If you cant find something, just ask. Everyone is always so happy to help.

Great Store, Fine Selection, Terrific Employees, Horribly Crowded Due to closing of Fairview Store. If you have time on your hands good place to shop.

Fast courteous service💖..Holiday Meals are Wonderful

I like shopping at Kroger the employees are very helpful.

Other than spending $300+ in the store.. I and the wife know a few employees also.. We wont gave to be back for a month or so now lol.. Oh.. saved $21 in coupon savings.

Checkout ladies were very kind and helpful tonight!

Good would be 100 stars if it on west end of town!!!!

Kroeger stores are wonderful. I only have one problem . I dont understand why they dont sell Prarie Farm milk. This has been my families favorite brand for decades and the public should at least have a choice. There are other products too I cant even fine any more in all the stores...Really disappointing. The staff at Kroegers are great and the produce is the best around. NOW if theyd just sell my favorite milk and etc.

Not as nice as the Krogers they closed in Fairview Plaza. Employees are not as friendly and the store is really run down. Shelves were empty of a lot of the items they had on sale. Will probably start doing more shopping at Walmart, even though I was brought up on Krogers.

Walking for me is not easy with oxygen tank...parking close is never easy even with set aside spots that are usually filled...busy is Brettwood but so then was also Fairview Plaza before it closed....and Living by MacArthur. High School I really resent traveling farther away to get groceries. But then Aldis also deserted me and have to travel farther to get to them. But I forget its more equidistant for the outside travelers to shop and then home to Oreana-Argenta-Forsyth-Warrenburg-Harristown...etc.

Slow checkout, parking lot sucks, lots ofempty shelves. Liked Fairview Plaza store much better !

Overall it was good, I would like to see more whoohoos

Fair prices, clean place doesnt stink like Walmart

I never shop any grocery store other than Krogers. If you have the best whyvgo somewhere else?

They changed a few things around again. I shop at Krogers all the time. They have great sales and good prices on other items. I shop mainly at the Fairview store. However I do shop at Brettwood too. The workers are always friendly and helpful.

Disaster as always since they closed Fairview plaza. The parking is ridiculous. No carts, empty shelves and out of the main item I went for.

I have never in my life seen more expired products on the shelves than at both of the Decatur Krogers. Its a regular occurrence and a hassle to return these items constantly to the store.

I always enjoy shopping at Krogers. Ive been with Krogers for lot of years..

Great inventory, clean store, associates that care.

Limiting meat sales to 2 per person due to packing house employees being infected.

I like Krogers brand of ice cream, the Black Walnut. It is nearly always sold out when I come to buy it, which is at least 2 times a week. Recently I have gone to the Fairview plaza store & it was the same. I think that would tell this purchasing person to order more. Just saying, Prairie Farms had recently had Black Walnut ice cream at the North Walmart store, but its not as good

Busy in stock good....no carts

I love2 shop at kroger they have everything I need and is the only 1 that send coupons 2 your house thank u kroger

Great prices better than Walmart (food wise)

Overcrowded, nothing on selves .worst Kroger in Decatur. Thinking of other opinions.

They keep re-arranging things... very annoying.

Good place n friendly workers

Kroger immediately opened a new lane when the others were busy. Cashier and bagger were both very friendly and helpful.

Too crowded now. Hate it. I go to Walmart now.

Great place to shop. Low prices

Good selection of healthier items (Halo Top ice cream, high protein chips) and very friendly staff

Nice place to shop

Ran down

A lot of the shelves need to be filled. They are either completely empty or very close to it. That is the worst problem that Kroger workers have at this time.

Krogers is ok. I dont have no problems Krogers

Friendly people, workers are always very helpful.

This place is worse than the DMV, please bring back Krogers out West.....

Everyone at the Brentwood Kroger are always very friendly and helpful

Good prices, good quality,goods,sanatation wise very clean,friendly employees

Parking is awful, store is crowded, some selves are bare. Do not like to go there.

Checkers routinely forget to scan coupons and baggers are terrible. Stuffing too much into a bag or smashing produce. I lay my groceries on the belt as Id like them bagged and they still over stuff or smash produce.

The Fairview Plaza Kroger closes August 31st and was announced on WAND on August 2nd 2018

It was ok,but I think they should let customers use coupon they have after getting a small discount on items

Brian was an excellent cashier! 😀

Best Kroger in Decatur and the prices are lower at this location, strange

Not good got a huge sctrach down the side of my new Jeep not at all happy about it

Always nice and great prices!

Always satifying... happy employees

Only one lane open besides self check. Woman working the self check was rude. Didnt have an item in stock.

They were out of the two things I needed. Tomato juice and a&w root beer 6 packs

Went in to pay a power bill took me 30 minutes to get done ..

Pharmacy is terrible! Will never go back. )8

Clean and friendy.

Clean. Helpful staff.

They never have what you need like Creamet Egg Noodles, Del Monte small can of peas, or a small portion of beef boneless stew meat

Place is always busy. Parking sucks

Honestly if they plan to accommodate the community after two of the other major grocery store go out of business they need to step it up quite a bit