Initial Service was quick. They send you an interactive menu for what services you decide to purchase. My complaint is that a special order part was ordered 2 weeks ago and every time I use their texting or call I get no reply or an update. Originally said “ next week” but this is the next next next week and I can not get a reply. Maybe I am not being aggressive enough?

Been coming to LaFontaine Service for over 12 years on my 2012 Hyundai Sonata. Mr. Tony Jackson is very knowledgeable and gives Excellent Customer Service! My wait time is never too long and if it it he alerts me immediately. I appreciate the attention to my time! Thank you!

Amazing people, Yanal Choukair is an awesome salesman with a wonderful personality and his boss Sam has a very classic style about him that just invites you in for conversation. If you want good prices and good conversation’s come here where they treat you like a friend and not just another customer. Thank you again for the sweet car guys!!

Worked with Millennia to get an awesome deal on my new Tucson! She was responsive and knowledgeable throughout the whole process and worked hard to get me the best money for my trade in. Thanks again!

Excellent job! My wife and I were very pleased with the service we received. No pressure, just pure professionalism! It was well worth the trip from Grand Rapids to purchase from LaFontaine Hyundai.

The dealership overall has been great about diagnosing and fixing problems, and in completing work quickly.This last time, they very quickly diagnosed and replaced a catalytic converter.Unfortunately, when they changed the oil, they overfilled the oil by a quart or more. This is at the threshold of potentially causing engine damage. I had an oil place perform another oil change just to drain the excess oil.I dont expect perfection on an oil change. The exact amount of oil is not critical. But this amount of overfill is too much.Despite excellent elements of their overall service, it is hard to recommend a place that risks severely damaging my property through carelessness.

Despite the hiccups with my experience, the team at LaFontaine Hyundai in Dearborn (not the Livonia location) went above and beyond to make everything right. Tyler and Sam were great and would recommend anyone interested in Hyundai to visit this dealership. Customer service was top notch.

Hyundai dealers are infamous for their poor service but I was a skeptic of the criticism until I experienced it firsthand here. The attitude of the salesperson made it seem like I was doing them a favor purchasing the car. Not a single smile or any signs of customer service. A high school student working their first retail job wouldve been more accommodating. After the purchase we realized one of the accessory that came with the car did not fit and asked to have it replaced. They sent the same non-fitting accessory again and when I asked for an exchange for a different item, I got no response. How unprofessional. The only redeeming experience was the manager who seemed to be the only professional in the building.Also be aware of all the lafontaine specific documents they try to have you sign which are not required.

I visited the Hyundai showroom on a Saturday morning looking to trade in my car for a hybrid option. I’d done a little research online and seen that this particular dealer who wasn’t far from my home had a few options available. I was able to test drive a few of the sonata options and fell in love. They made the process seamless and my sales man Gary (???) was very patient with me seeing as though it’s never easy for me to make up my mind. The only hiccup was the wait from the finance office to get my paper work complete. It was a Saturday and I’m assuming the had a few purchases to get through. Other than that it was a good experience.

Met with Millenia, she was awesome and very straight to the point. The car I wanted was not at this location, so Millenia and I went to the Livonia location, she spoke to the manager there and made a deal happen quite seamlessly! Would definitely recommend

Tyler was great Hyundai LaFontaine got me a better deal than expected, great customer service overall goid experience.

My wife and daughter had a very bad experience dealing with this dealership. First of the salesman Joe Bulszewicz was rude and late. The paperwork is still not completed for anything. Its been about 6 weeks now.. The temporary plate has expired twice along with getting 2 tickets for expired plates. The dealership is telling her its the DMV fault but there is no record of the whole deal not even with the finance company! Sam Khalil the Sales Manager was no help. He also advised her to send the payment to him so he could send it in. So thank you for all your help and a free car! Please dont comment with the same well rehearsed line in all the other reviews. You have already been notified on numerous occasions so leaving a sorry apology with a phone number does not make it alright for me! There is no excuse for poor customer service!

Had a great experience ending one lease and starting another one with the help of Ace at LaFontaine. Ace was extremely responsive to all questions and went the extra mile to provide personal service. Would highly recommend.

First service at LaFontainte for my new Hyundai and it was super easy and fairly quick. The inspection video and status texts are super nice and saves a lot of time asking questions and explaining what was serviced at the end. Overall, it was a great experience!

Great experience with LaFontaine until the contract was put in front of me and a $1500 upcharge for a chip shortage was added to my purchase. I went in ready to pay the MSRP but did not expect them to add that without even telling me about it. I almost walked but our sales guy Pavel was great and I was too specific on what I wanted and they had it. I ended up paying $1000 upcharge for the chip shortage even though I wasnt happy about it. I do recommend LaFontaine but I suggest they be upfront instead of adding hidden charges.

Honest review after about 5 months working with the dealership. First, youll see i leave 100s of google reviews, so this is not a one off angry post. This dealer 100% scammed me. Lets start with the sales guy Joe, hes a nice guy, sorted me out and brought the paperwork to my house for me to get signed. He is TERRIBLE with communication, will ignore emails entirely, call him and chase him is the way to work with him. But lets get to the car. Before i bought the car, I asked the dealership to confirm it worked in Canada, the technology, bluelink etc. Joe said it did, he even said he asked his manager, who also said it did. IT DOES NOT WORK IN CANADA. After buying the car, i spent weeks asking them why it wasnt working. They wouldnt respond, wouldnt call back. Clearly they were telling me it worked in Canada so they could make a sale.Month after month, no response to getting it to work in Canada. I finally called Hyundai customer service, got passed to a supervisor who said any sales person knows that the US cars do not work in Canada. I told this to Joe, Roy and Ally the Business Development Representive, nobody will respond to me now.Its clear they know they got caught in a lie, and have just decided to ignore me entirely.So it is what it is, but they 100% lied to get a sale. Its terrible and id never wish that anyone would buy a car and then lose a large majority of the technology because they were lied to.One final bit of information, this is big. I bought the car but couldnt pick it up for a few days. Turns out, that while my car was waiting for my pickup, but id paid for it, the sales guy Joe took it joy riding!!! When I went to pick it up it the sales guy had left his Casino Players Club card in the console. He sold me the car, knew i couldnt get it for a few days then went to the casino with my car. When i mentioned I found it he said oops, i left that in thereTerrible, avoid this dealership.

My experience was wonderful! José truly was amazing. He made my purchase easy and he was very helpful while I was out of stare trying to buy this vehicle before coming back home. He has been a great hell and very genuine with me. He helped this process be smooth when I was stressed at times with this being my first new car purchase.Much appreciated the kindness José gave me!Greta dealership!

They are great at what they do. Great service, very helpful.

On 8/15 I made an appt for 8/20 to test drive a 2021 Hyundai Elantra Hybrid. Over the course of the 5 intervening days, multiple reps from this location emailed, texted, and called me a total of 7+ times just to confirm my appointment. Once or twice I get, beyond that it was obnoxious.8/20 arrives, and I drive (30min one way) to the dealership. Upon entering, I speak to the first rep I see and let them know Im there for the test drive, as confirmed ;pThe rep then proceeds to immediately launch into so what is the value of the vehicle youre trading in today before anything else - mind you, I hadnt mentioned a trade-in, I was just there to see if I liked the car I was consideringI told her I was just trying to test drive, and then the rep tells me they not only dont have the Elantra Hybrid, they dont have *any* 2021 Elantras at allThe rep then says yeah sorry Im new here I dont really know, take my card and Ill call you when one is available - to me, it would have seemed appropriate to let me know that one wasnt available in the 7+ times they contacted me to confirm my appt, instead of wasting my Friday morningStill havent received a call. This place doesnt seem too keen on customer service, or selling cars, for that matter.

James Williams is an awesome salesman. Got me exactly what I wanted at good price. highly recommend.

I stopped in last week to test drive a 2021 Hyundai Palisade. I was told that they only had a demo model available, which was fine by me as I was only trying to get a feel for the vehicle before deciding if I wanted to own one. I believe it was Alexis that I worked with, but we went for a test drive and I was very impressed. The vehicle lived up to the research I had done and Alexis showed me a vastly different experience from what Im used to encountering when shopping for a vehicle. There was no pressure, information when I asked for it, everything felt like it was on my terms. I expect this from places like DriveTime and Carite, but never from a traditional dealership. Because of her, I will be purchasing my Palisade from this location. I feel like they will take care of me, any issues the vehicle may have down the line, and make the whole experience as transparent as possible. I am looking forward to owning this vehicle as soon as possible.

LaFontaine Hyundai provided a terrific car buying experience. My salesperson, Jose, was incredibly helpful and accommodating to me. He was able to help me get out of my Ford lease and into a new Hyundai without any issue. I’d definitely call LaFontaine first when my next vehicle is ready to be turned in.

Not a good sales experience. As the customer, I did way too much: found the car I wanted from online inventory; made the follow-up calls/texts for status updates; did the dealers leg work in obtaining available discount certificate; identified applicable incentives, etc. So much for great customer service and valuing the customer. If I wasnt hell bent on getting the preferred model and trim line, I would have easily taken my business elsewhere.Just an update...I contacted the dealership in response to their reply (wanted to share my experience), left a message and no reply.

I just bought a 2021 Sonata and Steve Hunsinger helped me every step of the way. I told him exactly what color and model I was looking for and he made it happen. He even had the car delivered to me from Dearborn to Birch Run. It was an excellent experience. Thank you, Steve!

My gf has a lease with less then 10k miles from here and the motor blew and this dealer refuses to help or fix it.2020 lease with 10k miles blown up under warranty and they want 9000$ to fix it.Don’t buy these trash cans on wheels with zero customer service from dealer or manufacturer.

This review is specifically for their service department I have not purchased a car from them.This is not the first time I have been unhappy with this place! I have had my oil change here and when they took it in they added on a tire alignment without my knowledge. Just today they call me regarding my oil changed that I had scheduled to see if I wanted, in their words to top off my coolant. I agreed because I had planned on doing this myself anyway. They charge me over $200 to top off my coolant because they flushed it and refilled it instead of simply toping it off. I will not be returning because I am so fed up. The price should have been stated before hand so I could have confirmed that was what I was wanting because I had anticipated simply adding more coolant not flushing it out.

I saw the 2022 Hyundai Tuscon on the lot and came back to buy it. Jose Dubon my sales consultant. He was very knowledgeable and helpful with all aspects of me getting my new vehicle.

I decided to get the Elantra because I was soon moving to Indiana and wanted a vehicle with a good MPG. Before going to the dealership, I already did all my research and was ready to purchase after a test drive. Unfortunately, my salesman was Jose Dubon. We set a meeting in advance at 6pm. He came in around 6:20pm and said he would need 10 more minutes with another customer. He started helping at 7:30pm, I left the dealership at almost 11pm. He was juggling customers the whole time (we counted 3-4 other customers). He dropped off the car at my apartment the next day, but couldnt find it for 20 minutes until it was heavily downpouring (he also forgot to bring the paperwork from the painfully long night before). He then gave me a call 6 days before I was set to move to Indiana saying my license plate came in. I told him I need it asap, and asked for the tracking number - he said he would give me it immediately when he shipped (I lived 15 miles from the dealership). When I texted him two days later for the shipping code, no response. The next day, I called and texted him again - no response. I had to call the dealership and have them connect me to him to hear the worst excuse in the book, the email is down, so I cant give you it until Monday. In the afternoon the day before I moved out to Indiana, he finally sent me the tracking code. He gave the business team the wrong apartment #, so it was sitting at UPS the whole time. I had to pick it up myself on a busy day of packing and work. Easy fix if he asked it the day he sent it. If you go to the dealership, do not work with Jose. He just cares about the commission and will treat you terribly afterwards. He made mistake after mistake and kept blaming others. Awful. While waiting 5 hours and having nothing to do besides look around while Jose tried ripping as much commission as possible, the other salesmen and women looked really professional and honest however. I also like the Elantra so far.

On Friday, June the 18th 2021, I called the Lafontaine dealership and spoke with the sales representative asking if the Hyundai Tucson (SUV) advertised on their website was still available for sale. Yes, it is still available.The advertised price on the Website was $38,704 which matched the MSRP sticker price.I agreed to this price and told the sales representative I would like to purchase the vehicle. I mentioned I lived in Indiana and asked how do I go about getting them the money and reserving the SUV?Her reply, “Let me just confirm with my sales manager the final price which will include taxes. Since it is close to our store closing (30 minutes from now) may I call you back in the morning?” “Ok”, I said. “Would you like me give you a retainer fee so this is not sold to someone else?” “Not needed, the car is yours” stated the sale representative.Twenty-three (23) hours later the following day, at 4pm, I get a call with the final price for the SUV. The price of $38,704 had been increased by $2,000. The selling price was now $40,704.“Why the increase from what I agreed to yesterday and is listed on your website”, I asked? “Supply and demand”, I was told.Lafontaines image of a family run business is an illusion.The failure to keep their word on a price advertised on their website was a let down not only to me, but to the sales representative.Lafontaine management, you owe an apology and money to the sales representative (MB). She and I agreed on a price that was posted on the internet and in your company’s computer. You told her she could sale the SUV at that price. That was a lie and you cost her a sale and a commission.If you lie to her about this price, how can she trust that any of your prices are truly what you state?And why would any future customer ever trust your prices as told by your sales team and advertised on the internet?In the age of big box stores and big corporation where customers are just a number, I was hoping for more from the Lafontaine family.I am sure you will sell the SUV for the $2,000 above than the MSRP. Spend the profit wisely.Yet keep in mind Mike, Maureen, Ryan, and Kelley, trust and goodwill to your customers can not be bought. Both of this are earned.Signed,Disappointed and lied to in Indiana.

Best car buying experience that I have ever had, my sales rep Rod Thomas is truly a master of his craft

Neat service department with a pull in garage that gets you out of the cold really fast. They got us me in quickly, and did my service in about 30-40minutes which was nice and swift for me.

Got an amazing deal on an amazing car. Worked with Jose from Sales and Steve (Manager) They where great made me feel welcome and answered all my questions. They gave me fair trade in on my current car and Steve went the extra mile and got me some really good financing. The turn around to complete the paperwork was super fast and they valued my time. I am one very happy customer.

I was highly satisfied with my experience at this dealer. I got a great deal here and the sales rep Jose was gret.

10:10 I would not recommend. Extremely unprofessional, did not provide any updates. My car has been in their shop for 2 months and it still is not ready. The person that was working on my car left, and they did not think to check to see if he was working on any cars. Not only did the business not check, I was calling him and the calls were ignored, and the manager did not let me know he left until I called them and asked them why was my vehicle not ready. Not only are the unprofessional they seem to not know how to deal with a Hyundai. They have ordered the wrong part for my car multiple times and still have not fixed it. Stay away from them, if you can. You’ll save yourself a headache.

My service appointment could not have gone smoother. I showed up at the appointment time and they were ready for me. I waited in the comfortable waiting area for about 20 minutes and I was all set and on my way. Car is running great. Very positive experience.

My car is in the shop and nobody is answering my calls or returning my calls. I usually have a decent experience so this is so disappointing and frustrating.

I brought my SUV in for a vehicle recall item. As usual my service advisor Tony took care of me and got me in and out with quick service.

My experience was not good, I bought a 2021 Palisade, it had no floor mats and they told me mats don’t come with a 48 thousand dollar car. They continued to run my credit as the original lender Hyundai motor credit backed out. I had been driving the car for three weeks, when a lender I had no clue financed the car as they are not on my paperwork called to say they financed my vehicle. The dealer had no viable explanation for this which also caused my hard earned credit score to decrease by 6 points. Also the finance rate was 1 point higher than agreed. It was the worst car buying experience of my life. I will not be returning nor recommending. The sales person was good, and apologetic, however the rest of the organization has shown no empathy or even returned my calls. Very disappointing with the amount of money I spent.

Scheduling service was fast and easy online. My service rep was very professional and delivered my vehicle on time. Great job all! I will be back.

The service department has kept my car running smoothly since I bought it from LaFontaine in 2013. Tony always explains fully what I need and also lets me know what I dont need.

The Manager Steve was really great to work with. We never felt pressured. He made himself available whether it was a phone call or a visit. Him and the team at Dearborn made things happen and had things all situated when I showed up for delivery. Our salesperson Camille W. went over all of our vehicles features all from memory! Very impressive! She was also concise with answers to any questions we had. Overall a great transaction and took only a short amount of time. Highly recommend!

This is one of the best places to buy a car. Employees are super friendly and very helpful. Finance managers go beyond their circumstances to get you the best prices.I bought 2020 Santa Fe Sel model and I worked with Camille Watson who made my car buying experience very smooth. she helped me with all my questions and super fast to get things done.Ask for Camille if you want your car buying experience memorable

Wonderful service. Ergys is very professional. I wish they participated with Carfax though.

I’ve always let them work on my car but after today never again!!! Was lied to back in June and told I received a Oil change. Fast forward to September and I’m told I have NO oil I haven’t drove the car 5,000 miles!!! For it to be completely out of oil!! They never changed it. I’ve received better work at glassman in Southfield. I will say Laron who was my repair associate did great other than that I don’t recommend this dealership.

The service was great, i was in and out in record time.

My battery has never been bad and my car has never gone dead but right after getting the recalls done and driving to work my car wouldnt start up. I took it back to them to check it out and it took 2 weeks for them to get back to me telling me that it was going to take some time to run test to check if its an engine problem. They also told me it was an engine problem and later on I was told it wasnt a engine problem it was just a noise from the alternator belt.I missed work and almost lost my job because of not having a car and they dont give loners. After having the car for two weeks I was told that I need a new battery. I just didnt understand why that wasnt the first thing that they checked and dont understand why they need to have my car for two weeks and didnt even offer me a discount on a battery or the labor. I was told that all together it would be $300.The only really good thing about the service was that I got a lift there and back for free.

Jose Dubon was patient and really went above and beyond to get me out of a car with some internal issues and into something new that Im absolutely in love with!

Clean dealership. After 11 years I finally was on the hunt for a new car. The process at LaFontaine was easy. I feared the pressure of a sale, but never felt it. I was given a variety of buying/leasing options. Test drive was great & Camille my sales person was very knowledgeable about the car I was looking at. After my purchase she took the time to go over the all the features. Love my new Veloster!

Always had a great experience, from purchasing my vehicle to having it in for service and recalls, pretty popular dealership and normally have to schedule a few days out, but service is great and quick once appointment comes.

I received a letter in mail stating there was a recall on cross member and the part would be replaced at no charge, all I needed to do was set up an appointment online at the nearest Hyundai dealership. I went online and set up appointment for 8am for the next available appointment to wait at the shop for my vehicle to be repaired. I received a email confirming this. The day before my appointment I called to see if I would be able to drop my vehicle off that night so that they would have it first thing in the morning for my appointment time since I had unexpectedly went into labor and had my son the week before. I did not want to sit at the shop all day with a newborn. The customer service I spoke with told me that dropping it off was okay. When I arrived to drop it off, I was told that they did not have the part to replace it at the shop because I did not call to make the appointment (even though the paper started to specifically make appointment online) the service man told me that they would inspect it the next day and if it needed replaced then I would have to make another appointment to have it replaced because they would have to order the part.... Personally I think if you have your future scheduled appointments on your computer then you would look ahead at least a week on advance and order what parts you may need for any future upcoming appointments. My appointment was in their computer system, why would it matter if I called or made it online. I was frustrated because I do not live near a Hyundai dealership, this was 40 min away from me and it is inconvenient to have to make another appointment. But I left my car anyways and stated I would pick it up tomorrow after they were done and then make another appointment if needed. So the next day came and I unfortunately ended up in the hospital for over night, however around 5pm I still had not received a call or update with my vehicle. I called and the man I spoke with stated that they were able to replace the part (not sure how, if they didnt have it in stock like I was told.by the other service man) but that it would.not be ready until the next day. I explained to the man that it was frustrating that I had to call to get update after I had schedule this appointment for me to sit there and wait for the work to be done. I would have been very upset if I would have actually say there all day for them to then tell me that I would have had to come back to next day to pick upI was in hospital so I didnt need the car that day so picking up the following day was okay with me but why would they not call and update clients? The man said they try to update as many people.as they can but they have a lot of work so they dont always get to everyone....to.me this is unacceptable, if you have a clients vehicle you must update them with any important information, like it taking longer then expected. In the end, I was told my part was replaced and I got my vehicle back the next day but communication was lacking in my experience. I appreciate them being able to repair my vehicle, would hope for better communication if I ever needed work done again.Within and hour of leaving the above review the service manager reached out to me personally and explained the whole situation in better detail and appologized for the experience I had, this gesture was very much appreciated.

Hyundai did a Fantastic Job at getting me in an out. Ron my service worker, also had very great customer service with checking the car out to see why the problem before they kept it. I am very Greatfull and would Definetely refer anyone to this Dealership.

I recently purchased my lease as well as leased another vehicle from LaFontaine Hyundai. Their service is top-notch! Zachary Anderson was so helpful finding what I wanted, answering all my questions, and making the process quick and easy for me. Rick and Dave in the finance dept were also great to work with! I felt zero pressure, and they made sure I understood everything regarding my lease and purchase. I highly recommend LaFontaine and will definitely be returning to Zach and the team when my next vehicle need arises!

I had my first car buying experience here and it was the most pleasant car dealership experience that I have ever had. My salesperson was named Camille and she was wonderful, she got me into a car that I now love and was not pushy or tried to up-sell me on anything. She was also very kind and friendly and you could tell that it wasnt her just trying to make a quick sale which I definitely appreciate. Long story short the process was pretty quick compared to what I have seen and experienced with other people and I definitely cant say that I am unsatisfied with what I have as a result. So if you are looking for a new car and you want people that actually care and will get you in something you actually want then this is the place to go.

The only reason I’m getting you for 3 stars is because when I brought my car in it was around 10 AM in the morning I was told it would be ready by 3 PM. I get a phone call at 2:58 tell me they just now working on my car so I was very disappointed that you had my car all day and did not start on it until 3 o’clock my only day off I needed my car to do some running errands that’s why I came in early in the morning and was not able to take care of my own other business this is why you only get 3 stars

Fast courteous service. Free WiFi so you can work while you wait for your car is a nice perk. Thanks for making it so easy!

Camila was amazing! She made car buying so easy and ensured I got the best price I could. Definitely recommend!

I am happy with the oil change I had. The only situation I had was when I went to pay my bill with cash. I was told I could only pay with debit or credit card. I am glad I had one of those on me. So I recommend being told on the phone that you cant pay with cash. Also, Tony the service advisor has worked there for a long time. He is not very helpful when I tell him something about my car. I told him a bolt was loose on my car and could I see about getting a bolt to replace to fix it. Tony got defensive and said nobody touched my car from there. I was not blaming no one. Just wanted to see if it could be fixed. Things like that happens and it is nobodys fault. Also on the paperwork, Tony did not have me sign the paperwork when I dropped my car off. If he did, I would of noticed he wrote customer complaint about air cabin filter. I did not complain about anything, just wanted to see if I could get another bolt to fix the one loose on my car. I noticed this discrepancy when I seen paper when checking out. So it made me wonder if the people doing my oil change knew about the loose bolt. When I came to pick up my car, Tony said they couldnt fix it. So other than that, all went smoothly.

I read about Camille through reviews and I had to stop in and see if the reviews were true. And they were. Camille was absolutely great. She was very knowledgeable and spoke frankly about the cars we looked at. Absolutely no pressure to buy and was patient while I looked through various payment options. I ended up buying from Camille and I would recommend to anyone looking to buy a car, check out Camille at LaFontaine. Thanks again!

Took car in for recall. Service rep was polite and took good care of me and car.

On December 27 I went to sign papers for my new Kona and turn in my old 2018 Hyundai but it turned out to be such a very BAD experience. I arrived at 12:30p and left at about 6p.Keeping this in mind that Im 82 yrs old.....the person i was suppose to see got sick and left leaving the assistant manager to help out..which I didnt see for a few hours.....so there I was all that time just sitting there and only being told the paper work was taken time...yes one cup of tea was given. and after papers were signed another person ran over what the car was suppose to do, which by that time dark outside...the assistant manager at 5:30p did say thanks for being patience but I had no choice as I had to no car to leave with..I really believe some Compensation should be given Me . .............Please note that one of the reason i did buy another vehicle from you was because of Kirsten Abbott....she was warm and very helpful!!!

Camille Watson was professional, accommodating, and an all around pleasure to work with. The whole team made the car-buying experience transparent, hassle-free, and even a little fun. Initially, I was a difficult customer to work with, but Camille and the team did not let it affect their ability to help a potential buyer. I love my 2019 Hyundai Elantra and LaFontaine will be the first place I suggest for anyone to buy a car!

This is the dealership for me. I always get quality service when I come in for any of my car care needs. They replaced all 4 of my tires and it didn’t take all day to do it. Service is relatively quick😃

Joe B took really good care of us and made sure everything was taken care of and that we had everything we needed.

The used car salesmen are a joke. They lack any sales skills at all and are rude af.

This entire staff seems to be superb every time I visit. They go over everything with you as well as the price points are pretty good. It’s just a good feeling knowing that people are honest and want your best interest! They keep you up to date with recalls and good conversation! I would say stop by this service center they are great!

Its taken me a month to write this review because I have been having so much fun driving my new Kona !!I can not say enough about what a pleasure it was to work with all of the employees at LaFontaine ! Camille and Steve made the process as easy and as efficient as it could possibly be. They made sure I knew all of the details before I signed on the dotted line. Im hoping to have my Kona for a long time, however when the time comes Ill be back at a LaFontaine location. Im already raving about my car and this dealership to anyone who asks! Megan

I recently purchased a Veloster R-Spec from LaFontaine Hyundai. The experience was great from start to finish. My salesperson was Joe Bulszewicz and I cannot recommend him highly enough. Joe was very efficient and thorough. He provided updates throughout the process and delivered my car quickly. He helped to turn a process that can be intimidating into something fun.

My experience was worse than horrible. The sales consultant I was working with was very helpful, knowledgeable and courteous. His name is Brendan and I anticipate a bright future for him in the cars business. However the manager ( his name is Joseph Bulszewicz) was very unprofessional. Anyone around could easily spot the hostile nature of his interaction with me. One random pedestrian who happened to be standing outside was very surprised why I didnt leave earlier. I was respectfully trying to run the numbers and trying to explain ( to Mr. Bulszewicz) that the two offers he gave me didnt make difference to the total price of the car and he became defensive, condescending and passive aggressive. I walked into this location after I visited multiple Hyundai dealerships and I was planning to drive a new car home, but I decided to go purchase somewhere else ( I had to drive 30 minutes away to give my business to people who at least try to communicate better). I believe he could use some courses in communication skills.

I always tell me friends to go here. They take care of my car and me every time I stop by. I wont take my car to any other dealership.

Camille was the reason for me buying my 2020 palisade! From the moment I walked in the door and asked to test drive one. She was never pushy or pressured me to do anything. Great experience! 1st time owning a hyundai and I couldnt be happier 😁 thanks camille for being so personable and sweet! Made the transition so easy!

From the time I walked in to when I signed the paperwork I felt so comfortable and not pushed or rushed. Kirsten Abbott was extremely easy to work with and very helpful.It was a fantastic experience and hopefully I will return to buy another car from Kirsten! Thanks Kirsten and LaFontaine family I love my new car!

The employees at the dealership are always friendly and the work that they do is impeccable.

Rod is an amazing sales person and made the process of buying a car the easiest I have ever had. From first email from the website to signing the papers, Rod was amazing and so helpful. I loved my experience and he showed how much of a nice guy he is by making my 2yr old feel comfortable and happy by turning on cartoons on his pc to allow him to watch that while my wife and I spoke to him. Will def be back when my lease runs out on my Chevy.

Camille was great and helped me get into a great car at a great price. Best dealership and salesperson Ive been to.I recommend financing through a credit union to save a bunch.

They got me in right away and were done quicker than I expected. Very happy with it. I

I had a wonderful experience. From the top down everyone (Steve, sales mgr., Camille, my sales person, and Kirsten, another sales person) was extremely helpful and friendly. They really made you feel important and part of their family. I would recommend them to anyone interested in purchasing a vehicle.

Ergys Gjini and the La Fontaine Hyundai, Team always show professionalism and a great passion for their work and my automobile.Thank you

The staff is okay nice. My only problem is they over charge for EVERYTHING. So I would give them more business but what they charge for ball joints or axle repair and other simple stuff that would only take them a hour or 2 to do. I Can get done for 400 to 600 dollars cheaper down the street. They said a needed a washer fluid set n it would cost me $200. Auto zone has it for 40 dollars. N its a simple install. Good place but they over charge. Or maybe bcuz Im a girl. Either way. ITS OVER PRICED FOR NO REASON.

I cannot say enough about the amazing customer service I received from LaFontaine Hyundai. I was a repeat customer but when I came back for a new lease, nothing was fitting my budget. Kirsten Abbott when above and beyond the call of duty and checked out other brands in order to find me exactly what I wanted and something that was in my budget. I had been to six other dealerships and as soon as I left, I never heard from anyone else. Not Kirsten! She worked so hard to make sure I was happy and taken care of. I would recommend this team in a heartbeat. They are all about customer service, not just about the sale, and that is why I will never be going to anyone else. Keep up the hard work guys, you are awesome!

Moved from NYC To MI and Tony has been my Service contact at this location. Always accurate, Efficient and friendly. I haven’t ever had to wait long and twice when my service was going to take long, they provided a shuttle both to and and From downtown Detroit where I Live. The receptionist are always pleasant. always a quick, easy experience ... Totally recommend.

I came into LaFontaine to start my search for a new car. I was really dreading making the stop on my way home from work because my experiences in the past at car dealerships as a young female professional have been very negative - I usually feel as though I am being coerced into considering what the salesperson thinks I need as opposed to having my questions answered honestly, thoughtfully, and professionally.Camille was my consultant today and I absolutely recommend working with her. She took the time to answer all of my questions and focused on my preferences - never once pushing me to consider options I was not interested in. Her professionalism, knowledge, expertise, and efficiency are only complemented by her honesty and openness.I do not normally take time to write reviews but I really respect the sales consultants Camille as well as her colleague Kristen and will recommend them to the people I know and care about. I hope that if you are looking for your next vehicle in the Metro Detroit area and wish to avoid the pushy culture common to many car dealerships that you will consider LaFontaine, because they truly deserve your business.

Go to LaFontaine Hyundai right now. You wont regret it. I had such an excellent experience with them. They took their time to show me all of my vehicle options as well as providing me all the financial information needed to make the right car choice. Kirsten Abbott was the salesperson who helped me. She gave me multiple VINs so I could look up insurance pricing to get an overall picture of what was the best option. Plus, she had everything ready for me when I went to pick up my vehicle and I was out of there in about an hour. There was never a hassle, just excellent customer service. Why go anywhere else?

Mariah at the Toyota service center was very helpful. Helping me to solve issues with my car. There were existing issues and problems with the car before I purchased. I was able to get them looked at and Mariah helped to quickly diagnose the issue.

Excellent! Customer service was as it should be, customer service. They took care of me in every aspect. Everything was clearly explained and straight forward. Will easily return in the future. Thank you to Camille and LaFontaine for providing an awesome experience.

Great service by the Lafontaine Hyundai team. Camille is one of the most energetic go getters Ive met. Thanks for making the deal that made me say Yes !

Tony is the greatest advisor ever. He genuinely cares and shows me so! I went to him as suggested by a friend and Im staying with him, so very happy I listened to her! I will sing of his praises and highly suggest him to anyone!

Service was performed fast and full scope for the optimal cost. Scope of the work was responsively suggested by manager without imposing

If I was able to give this dealership less than one star I would. They do not give you any respect and they belittle you. The sales people have no clue what they are talking about and have no knowledge on there cars and finance. If you dont have the best credit score they will make you feel like you are worthless and wasting there time. The manager will make you feel like you are stupid when its really the other way around. Dont waste your time at this dealership.

The service was fair, honest and efficient. I was treated with utmost courtesy and felt comfortable throughout the service process. Thank you.

I had a smooth and straight forward purchasing experience. Camille, my salesperson, was knowledgeable and easy to deal with. Overall I am very pleased with the experience.

Kristen was absolutely awesome .... the problems I did have she worked out quickly and put up with me and my attitude. got to say she is the best sales person Ive ever had.. very knowledgeable on all aspects of selling a car and service.. and Im not just talking s*** shes the real deal...

Very good customer service. Service reps always greet me with a smile and ask how is my day going. Clean waiting area and hot coffee. Keep you updated on your service.

Been driving my new Kona for a few weeks and want to share my positive experience. Miles Brown, who sold me my Soul 6 years ago, did a great repeat performance. I came in for a certain can but after listening to my story pointed me to the Kona. It’s just perfect! I already have 3,500 miles on it, so I should know. Thanks Miles!

I took my vehicle in this month for scheduled maintenance and discovered I had an electrical problem with my tail light. They took care of the problem and provided me with transportation home and back. Lafontaine does great work and the price they quote is always the price I pay.

I came here for my 90k car service and booked my appointment through their website for factory recommended service. First thing they always try to sell more service. Reason Im telling is, once I booked for a call recommending to get fuel flush done also and when I got to the center, they recommended different service. Second, online estimated price is much low 254$ compared to what I was charged in the center (295$). Although I said that and was willing to show there website price the person was saying he cant do anything.

Would give zero if possible!! trying to buy Hyundai, see some good prices on their site but NO ONE has called me back its been 5 days???? of me calling and leaving messages and emailing every single day multiple times!! then when I give their price to 2 other dealerships they say beware they are all supposed to follow same pricing something seems very shady. And now I see all the bad reviews so Im not wasting my time, this location is not close to me - was going to drive out there but NO WAY. Thank-you to all you posted reviews really helped make my decision easy!! Will go to dealerships with who actually call me back and want my business!!

Let me first start off by saying everyone at La fontaine are very professional & friendly. As for my salesperson, Kirsten Abbott is exceptional. She goes above & beyond for you before, during & after the sale. Her personality is like no other. Shes a rare find. You guys are very lucky to have her.

My experience with this company was truly amazing. My husband and I do not have the best of credit and LaFontaine not just got us a car but a 2017 vehicle right off the truck, mind you its only the year of 2016. They truly went beyond my expectations. The day I went to pick up my vehicle it was my birthday, beyond my surprise I went to the parking lot to take my car home they had put a big green ribbon on the hood that said Happy Birthday.. What a surprise!!!

Thank you once again for the professional friendly and efficient service! Everyone especially Mariah Edwards and Bree are customer service champions in my eyes.

My wife and I drove up from Florida to visit family and purchase an AWD Santa Fe. We made the mistake of going to another dealership where they 1) didnt want to help a new salesman, and 2) didnt want to sell to an out of state customer.Immediately upon our arrival at LaFontaine, Joe B. put us at ease. He was courteous, professional, and extremely knowledgeable. When we found out that what we were looking for just wasnt going to happen (we were looking for a 2019 model when the 20s are rolling out), we were shown the all new Palisade. For a vehicle thats been out for less than a few months, Joe knew everything about it, to include how to program and use all the technology on it.The sales manager, Steve, was also very helpful, to include getting is in our vehicle while we were trying to sort out our plate and title situation. What my wife and I noticed, more importantly to us, was that as his new salesman was striking out with his clients, he came over to tell him to not let that get to him and that he did a great job, so that his new employee could go home on a good note.For a dealership that bills itself on family, the entire staff was above and beyond committed to treating both buyers and employees as part of the family. If youre looking for a new Hyundai, LaFontaine Hyundai should be your first and only stop.