It was good but they paid no attention to some items. Left the lock to pull the wheels in a cup holder never put it back where it belonged. Left the rear seat storage seat up and just no attention to the detail. They did wash my vehicle which was nice, the service person who met with us was very nice. I’m from Ohio and the dealership I went to there was meticulous. Hopefully they will do better if I go back again

Reno, Greg and Rick Made our purchase seamless. The customer service and attention to detail and making everybody in the transaction feel comfortable is extremely important to us.

This is the second vehicle that I have purchased from Ritchey Buick GMC. Each purchase experience has been flawless. What I appreciate the most is no pushy sales people, fair prices and service. I actually traveled over and hour and a half because I prefer Ritchey Buick GMC.

I found my gently used Buick Enclave on line. Exactly what I wanted. Jamari Daniels is a great caring salesperson. If you need a car dont waste a minute go see Jamari!!!!

Mark Ploski went out of his way to work us in and get us serviced. I remain very pleased with all my service. louie mercer

Took two days, keeping my car before even getting it in to assess problem. No loaner car program any more, so almost three full days without a car. The price for fixing my car was $50 more than I was told, tax included, out the door 1/2 hour prior to me arriving to pick up my car. Invoice all had to be changed... more time to wait for my car. My car was returned with plastic and floor paper wadded up on drivers side floor. Drivers side seat- cover, half pulled off from bottom. Blood drippings on drivers side door. My Trump signs were in perfect condition placed in rear windows; one missing, other one wadded up and found in back under floor mat. I spoke with the manager, Jim, he stated, Go get new Trump signs and I will reimburse you. Just returned from vacation. will get new Trump signs ASAP.

Service tech Brandy gave good service. She made a big effort to get me back in the shop when my check engine light was inconsistent.

Brandi was very helpful! She went above and beyond to make this a good experience

I searched inventory on all close by dealers and could not find the truck I was looking for and since I was coming to Daytona for the race I searched there and Ritchey had the truck I wanted. I was able to trade with them at a fair price. The showroom and all facilities were clean and well kept and everyone there treated me well...Mark me down as a satisfied customer...Bob Bryant Whitesburg Ga..

Even though parts were not readily available, your team a very good job. Roberto was perfect in keeping me updated. Thank you. John Schwartz

Definitely the worst experience I have EVER had at a dealership!!! Bought a brand new car only to notice the next day that the car had rust and other issues. Brought it in and was told they’ll have to keep it for the day to fix the issues. Since we’re working people, we told them we would need a rental. They said one was not available now, this was July 2021 but one would be available on September 23, 2021 (2 months later). Ok. No problem. We made the appointment. The day before the appointment we got a call saying no rental was unavailable, after waiting for 2 whole months. They offered to take us to work and pick us back on time since we also needed to get the kids from school. We told them exactly what time we needed to be at work and what time we needed to be back. They said it wasn’t an issue. In the morning when we dropped off the car, we had to wait over an hour for a shuttle to take us to work (late for work). In the evening, no one was there to pick us up at 5:00pm, we called several times with no answer and when we finally got an answer, we were told, “I can’t get you right now, I’m busy.” Now we have to figure out how/who will be able to get the kids from school. This was by far the worst experience ever and I would definitely not recommend.9/29/21 Update.The manager and the service rep called to apologize for what happened. They offered a free wash (wash is normally free btw) and a full tank of gas for the inconvenience.

PROFESSIONAL CROOKS! NEW CAR BUYERS BEWARE! ASK TO SEE CONTRACT BEFORE SIGNING ANYTHING! Went back and forth for a $82K Denali, they sent me the lease for review and couldnt believe buried in contract was a 7% interest rate when I have a 800 plus credit score. Greg Johnson gave me a teaser monthly payment with no other details. When asked about this absurd rate for a well qualified buyer, they tell me its GM that makes the rate; LIE since the dealer itself pulled my score. They pulled another inquiry when asked to finance, and that was from GM financial. With nowhere to hide from their crooked lies as they were caught from an informed buyer, they quickly refunded my commitment deposit and told me to go elsewhere. Shawn Lackemacher, the finance manager told me either I agree to their ridiculous rates or I would pay $5k over MSRP and get financing elsewhere. Bunch of money hungry crooks. Cherry on top is that they posted my trade in for sale online without even having my car in hand, so eager to make some more money off me....oh, at $8,500 over what they were giving me. Never go there! Good thing we can have these reviews so others can know about this malpractice, greedy, crooked dealer.

I am very happy with the service I received this morning and always from Ritchie Buick. The service people are friendly and helpful. Shout out to Jerry who assisted me today! Thank you.

As always Mike and his crew was fantastic. No surprise whatsoever. In and out quickly with a smile on my face 😉😊.

I like going to your service department because everyone is pleasant and you get the work done in the least amount of time. I have auto butler and the car is always showroom clean. Great service.

We had such an amazing experienced with Mr. Reno. We had three dealerships that we tried to get this truck. By far Ritchey Daytona is best dealership we ever encountered. Mr. Reno was very straight forward and worked with the price point that we wanted, he was so polite and took his time to show my husband how to navigate the truck. We never felt rushed even though the dealership is closed, he took his time till my husband is very well educated on the truck. Appreciate Mr. Reno for doing such an amazing job and giving us a good deal on the truck. We purchased the 2021 Gmc Denali.

They are amazing my car is running so good now.I also have auto butler and they cleaned it looks amazingThank you Joan for helping me with getting my car taken care of.

Mark Ploski was very helpful. Saved us LOTS and got our Buick back on the road quickly and properly.

Caleb Santiago is a great salesman. I am a disabled veteran on a fixed income, and he was overly helpful. We worked over a few days getting to a price we both agreed upon so I wouldnt have to waste anytime coming in for my car. Thanks Caleb youre awesome at what you do.

Simply there for an oil change and tire rotation. We were informed immediately upon our arrival that they were running 2 hours behind and we could re-schedule if we chose to. I found this quite refreshing because most dealerships I have dealt with have just told you they would let you know when your car was done. Since we had a long time to wait, the courtesy driver took us to a local restaurant where we could eat breakfast while we waited.

Great service from Joan Hemby and the driver who brought me to my business was very pleasant and professional

This was my 6th purchase of a new vehicle at this dealership. Everything was in place and ready for me when I arrived which I so appreciated. It is like a family connection to me. Altho a busy place it is orderly and always personal indeed.

Paula was our sales representative and she was great took the time to explain everything about the Gmc Acadia SLT that she sold my wife and had a good test drive with us also did an excellent dealer pep on the vehicle. 👍( the only negative thing about it is that I do feel we should of gotten more money for the Gmc Terrain SLT we sold them.😕)

Mark Ploski did a great job getting my car repaired! I was taken home after dropping off my car.... Then picked up after repairs were made. Very polite, very professional, and quality job, as always!

I drive all the way up from New Smyrna Beach. I dont make appts usually and the telephone gal, sounds something like Shantiqua, was amazingly helpful. Additionally, I have to shop around for the best price and the coupons and specials make it worth the drive.

The experience was fantastic. Since Im not located in the area, all discussions happened via phone, email and text to work everything out before I made the drive. Once I did arrive, everything was prepared, ready and easy to complete the purchase. This is my second vehicle from Ritchey and will most likely not be my last.

I was having a parasitic drain on my 2021 GMC Denali so I had it serviced at Ritchey Buick GMC. I have a lot of adaptive equipment on my car because my husband is disabled so Roy (Expert Service Technician) took many hours but was able to trace the problem down and fix it. He is now the only one I want working on my vehicle. Very smart and capable and knows everything there is to know about these cars. Bruce (Wonderful Service Manager) kept me informed every step of the way and keeps things running smooth around there. This is the only place I will take my vehicle. Thank you Ritchey GMC.

A smooth, seamless, problem-free experience. Sales consultant was helpful and pressure free. Professionalism throughout the entire process.Thank you, Mr. Clarence Beal.

I didn’t have an appointment for an oil change but drove to the dealership just to ask when I could get one. They said they could do it then I was in and out in under 45 minutes. My car was washed and vacuumed before it was returned to me. I was extremely pleased

Sales person was very personal and knowledgeable. Would denfinitely recommend Ritchey Buick.

The people who were involved with the purchase of my 2021 GMC Canyon were excellent. The each acted professional while friendly. Their knowledge of their respective roles was evident throughout this process. I am very happy with my experience at Ritchey Buick GMC. I would recommend this dealer to anyone.

Joan is always a pleasure to work with! Her bright and beautiful smile lights up the whole service drive! If you had more people like her, the dealership would run perfectly, all day, everyday!

My service appointments are always efficient. My Service Advisor, Robert Rodriguez, is always friendly and provides trustworthy service.

I bought a 2013 Ford F-150 from the dealership and Kenny was my salesman, let me tell you Kenny treated me like family and took care of everything in a professional man and answering all my questions. I recommend this dealership because of the quality of the vehicles they sell and most importantly and notably Kenny and the staff!! I love my new Truck!

Clarence Beal made our experience great! He worked with me to get what I wanted. All the staff was friendly. I appreciated how quick the process took.

Everyone was very nice and the car was washed and polished and ready to drive. Inside of the vehicle was all cleaned as well as the floor mats. Nice job!

Brett was a great salesman. I will be happy to come back here and send business here as well. Thank you.

Gregory in sales was The Best salesperson Ive ever dealt with in my long life. He went Above and Beyond and got myself and my father-in-law the Best Deal on the State on 2 Sierra AT4s.

Mark Ploski is an outstanding service representative! He always ensures that what needs to be done is done and gets me any and all discounts that I qualify for.For this service visit, he stayed an extra hour beyond his scheduled time when we couldnt get down to Daytona any earlier. Above and beyond!

Ritchey gmc with greg johnson handling my deal over the phone was superb,i arrived from south florida signed off no surprises and drove my new sierra at4 home,EXCELLENT

I always feel very confident when Ritcheys mechanical department is working on my LaCrosse XLS. Joan Hemby is excellent in scheduling my appointments and contacting me whenever permission is needed to repair other issues they discover. I am very happy to reccomend Ritcheys to my friends

It was a outstanding experience from beginning to end.

Salesman was good and easy to make a deal with. Very pleasant people and super clean facility.

Service department is outstanding. I always use Brandy and she does an outstanding job. Between her and Bruce, they always get me in right away and take care of all my concerns with my vehicles. They are two outstanding employees, you are lucky to have them working for your dealership.

Our mechanic Chris was very helpful and knowledgeable, making us feel confident that our car would be repaired correctly. He really seems to enjoy his job and even went on a test drive with us. Will definitely come back to Ritchey in the future and will recommend you to others. Thanks for a job well done!

He didnt need to do any selling. I saw the car and bought it. They delivered it which was great. It was really easy.

The team at Ritchey Buick GMC used car department is awesome to say the least. Friendliest staff Ive ever come across. The salesman Steve was very professional and accommodating. The finance manager Sean was also very nice and extremely helpful. They went above and beyond any other dealer Ive dealt with. They got me in the car I wanted when no one else could. I will definitely be purchasing my next vehicle from them. Great work guys!

I was very satisfied with the courteous service at Ritchie Buick GMC.

Very honest and professional with me as a customer I will be back again Clarence Bail was a great Saleman need more like him

No complaints. All went smooth with replacing the headlight on my 2019 Buick Encore.

This is the first time I have been unhappy with the auto butler. They did a good job outside but inside was half done. I will not bring it back for s clean.i drive from Orlando to Daytona, I can save time and gas as well as money and get it cleaned here.

Great communication, service completed in a timely manner. Robert is always very helpful and knowledgeable. Great experience!

Service is always great but your website for setting up the appointment with my service representative is horrible. I have to email her directly.

This was the first new vehicle I have bought and I bought it from South Dakota. Steve made the whole thing so easy and painless. I can not thank him enough for his help and assistance

I had an oil change, tire rotation and full brake job. The brakes were totally rusted and destroyed. They are fine now. A little pricey but I really needed new brakes

Joan Hemby did a great job getting me in at a short notice for head light 💡 change.John in the shop did a nice job turning the job around very quickly to get me on my way.These two individuals realize my Buick Enclave is my rolling office and they are always so efficient.Ritchey Buick needs to honor and applaud these two as they do an outstanding job.I have had other servicePeople attend my needs.But Joan and John are solid.I always call and ask for Joan when scheduling

Absolutely terrible service especially how they try and cover up there mistake and wrong doing…. (not acceptable guys)

Professional. Timely. Robert Rodriguez was extremely helpful.

Jerry Moncibaiz the CS Rep is terrific. He is professional, knowledgeable, and all around great guy.

Curtious, helpful, and fast service.

This is my 2nd vehicle purchase from Paula Meek @ Ritchey GMC and I will return for any future purchases. The entire Ritchey team is great to work with and ease of purchase is smooth and painless.

Last year we bought a vehicle here and the service was 5 star...........not so much this time.........The sale of the vehicle went fine but I have no idea why I paid $899 for a processing fee. I was having plates transferred from another vehicle not being traded in so I had to get a temp plate. When that ran out I still had no registration and had to keep calling. I was told 3 to 5 days.......After 8 days and no registration I called again and was told it would be there in the morning. So after almost 2 months I HAD to drive 40 minutes to get my registration.........NOT GOOD

Brett at Buick was very helpful and made my new car purchase fast and easy

Clarence is an amazing person to work with, he made the buying experience easy and enjoyable. I defiantly recommend Ritchey Buick and Clarence for your new car. I purchased the 2020 Buick Encore GX Sport and couldnt be happier. It is truly my most favorite car Ive have ever owned.

This is the second car we leased from Ritchey GMC. we would recommend this dealership to anyone wanting to purchase or lease a car. They were professional and did not pressure us at all. We felt we got a good deal, and we are very happy with our decision. I would like to mention that the service department is also the best. They help with all our needs.

Easy made appt.Location was easily foundStaff was very accommodatingWaiting room was very comfortable, good coffee.

I just purchased a GMC Sierra 1500 crew cab from Ritchie Cadillac. I must say that after formally being a salesperson, I know exactly what to look for in quality. Scott Daraio definitely checked off all the boxes of what a great salesman is. Professional, knowledgeable, and courteous are just a few of the adjectives I would use to describe him. The buying process was easily the most smooth and fluid car purchases I have ever made. I also would like to recognize Larry Kelly as someone who takes pride in making sure his sales people have all the tools they need to be successful and the ability to treat customers like family. I will definitely be purchasing my next vehicle through this dealership. Thanks again guys and by the way, I ABSOLUTELY LOVE MY TRUCK!!!!

Purchased car new in Deland in 2019, previously serviced at Kaiser. Moved to Ormond which brought me to Ritchey. Scheduled an appointment for 0930 hours, and informed them I would be waiting. Service was the 15k mile oil change/tire rotation. Arrived on time and the vehicle was taken to the shop. Service took 2.5 hours...for an oil change. Car was returned washed, which was nice. I noticed the tech did not remove the previous oil change sticker from the windshield, and just added another sticker underneath it (starting a collection!) Good price, polite staff, but long wait and the small details were lacking. How hard is it to remove the old oil change sticker? First new car Ive owned, and want to dealer maintain it throughout the warranty period, but if thats the standard, Ill change my own oil in the driveway.EDIT 12/23: Ritchey staff was quick to contact me reference my review, listened to my concerns, and expressed genuine concern and apology. They showed customer service and satisfaction was a top priority, and assured me there would be no further issues moving forward. Due to their rapid and genuine response, I adjusted my rating from 2 stars to 4 stars.

Love the service department, and all the stuff members! Thank you guys so much for staying consistent and treating the customers like family :)

UPDATED:I was not given a fully signed copy of the purchase agreement and finance agreements and called after also never receiving them in postal mail. I was able to talk to the finance guy, Shaun, on a Saturday, who took my email address and promised to send pdf copies the following Monday. Nothing was ever sent. I called him twice and left voicemails. He has never returned my call. I called the main number and asked to speak to someone else and was sent to a voicemail for Angela (I believe that was her name). No returned call nor email. I also emailed my sales representative asking for help. No response. I am unfortunately going to have to take time off from work to drive up and make a stink in the dealership. I am mortified at how they are not responding to me. I DO NOT EVEN HAVE A SIGNED COPY of the purchase and finance agreements! Maybe someone will see this updated review and make something happen. Really makes me question if I would give business to this dealership again.Original Review (posted day I took delivery):The first time I drove on the lot, Reno came out to ask if I needed any help. From that moment forward, Reno has been a trusted, friendly, welcoming, and low pressure salesman, that seems like an old friend now. I wanted to try buying from a local dealership, even though I knew I might not find the exact options and color I wanted, and Reno did a fantastic job helping me understand all my options and culling through many many vehicles, both on the lot and at other lots, to finally come to the decision to purchase the Satin Steel Yukon Denali that had come onto the lot during my second visit! The dealership is close by us, which was one of the things I wanted, everyone was super pleasant and welcoming. Reno went above and beyond in order to earn my business and I am so super appreciative. Once we decided we wanted the Yukon, he really worked hard to help us come to a good compromise on price and trade in value and I really felt like it was a mutually beneficial agreement with low pressure. Hes really the best car salesman that Ive ever had the chance to purchase from, and Ive purchased a lot of cars in my life! Kudos Reno! Thank you for the great experience and we are loving the new Yukon!

Robert was great! Gave me all the info I needed over the phone, that video was great and he was very flexible, even coming in on the precious weekend since that is the only time i had. And even made sure a slight issue was taken care of when I noticed it 30 minutes after I left the dealership. Top notch service, that is what it should always look like.

Erika is awesome, shes reminding me when to get my oil changed and car checkup, which was really needed since my tire had a nail in it and I was running at 10% oil or so. Joan Hemby was great to work with. Nice, fast, and happy to let me continue working on a deadline until I could pick up my keys and head out.

Very great customer service and was done before time quoted. Cant get better than that! This was a pleasant experience.

Austin Lebo was more than accommodating. His knowledge of the vehicles in stock, along with his attention to detail, helped to find us the perfect vehicle for our needs. His patients with us and our two boys(4 & 6) are second only to a saint! I highly recommend Ritchey Cadillac Buick and GMC for any future vehicle purchases and ask for Austin.

Joan knows her business and always takes care of the details

I have never had a GMC dealership’s service department treat me so poorly, The attitudes there are pathetic and someone needs to take care of the problems there. Don’t buy a vehicle there if you plan on getting service done there.

I would like to say Thank You to the salesman that I dealt with in my purchase of my car, Brett Zucker. He was very professional and he made my experience at Richey GMC a very pleasant one.

All of your personnel are friendly and helpful

We brought a used 2018 GMC Canyon in May 2020 from Ritchey Auto. Easiest and fastest car purchase Ive ever encountered.However, we didnt get the door code. Bruce (Service Manager) took care of getting me the code with just one phone call and a great attitude with helping his customers.Thank you Bruce you won my business!

Robert is very professional, knowledgeable and polite

Mark Ploski is always very welcoming and helpful. After we left the car for its Auto Butler application, my wife realized that she left her cell phone in her car. When we returned to retrieve it, the car had already been moved. Mark was very helpful in having a porter return the cell phone.I tried to check the box that my reply could be published but it did not work.

Entire staff treated us like family. Made buying a 100.000.00 $ truck pleasurable. Extremely happy & satisfied with our Harley Davidson edition.

I took my car in because most of the dashboard lights were on. I suspected that it had to do with the battery because it didnt start right away. I had to wait until I got car started. I called Ritchie Cadillac to take car in so they could look at it. When I got there talked to service Mark, name is spelled different. He scanned car. He could not get a response. Be aware he is not a Technician or mechanic. He told me to leave car with them on Tuesday 1/26/21. I left the car with them. He called same day and told me that the car needed a part called ABS Control Module. It would cost over $739.00 to install it but they did not have the part in the shop. He called me and told me that they were having difficulty locating the part. I said ok. I couldnt be without a car for the weekend. He said that I can pick up the car and drive it home. When I picked up the car on Thursday, I paid for a new Battery for $199. plus . I asked Mark what was the date on the battery he looked at it. He said that he didnt know. Be aware, there was a mechanic with him at the end of the day. I took car home.The ABS light was still on. He said that I could still drive car and I wouldnt do any damage to it. The only thing was that if I stop when its raining, the car might skid. I went home check out battery code, the battery was 10 months old. I called him on Thursday afternoon and left a message about battery. I called the service manager on Friday morning and called Mark Left 3 messages. He called me back, he stated that it didnt make any difference. I told him that I wanted a new battery. Hours later he called back that he found a new battery. I asked what date, he Dec. 2020. He told me to come in on Friday afternoon after 2:00 pm, they will put new battery in. It took them less than half an hour to install the new battery. I checked date before I Left. So far no ABS lights has stayed lit or any other lights. I drove it home and still no lights has come on. Mark said that the lights will come back because of the technical problem, he said that I need it to replace the ABS Module. I did some research on the 2011 GMC terrain, and it said that rarely that part goes bad. Everything I read it goes back to the battery function. Im hoping that I dont have to replace the ABS part. Why people are not honest when it comes to a woman dealing with the service people in a Dealership? This is the 4th battery installed by them since I bought the car in 2012.

TOP NOTCH TEAM

Great deals on Cadillacs if youre into them

Great service always! I would recommend this car dealer anytime. My service guy Robert was very informative. Thank you Ritchey Buick GMC.

I had a wonderful experience buying my new car. Everyone that helped me was professional and patient and made sure that I understood every part of the process. I would definitely recommend Ritchey Buick GMC to everyone I know looking for a new car.

The service on my GMC Pickup was performed quickly and efficiently. Brandy the service representative was very courteous and professional.

Quick,Courteous,Clean and does quality work.

Just was involved in a accident totaling my truck. So i had to find a replacement quickly. I found a beautiful truck at Ritchey GMC, immediately called and got an answer from Greg Queen, he made the experience quick and easy. I live an hour and a half away, they stayed open later than normal for me so i could take delivery for my new truck! When i got there the truck was ready to go and i was out quickly. Shawn in finance was very helpful as well! Definitely recommend these gentleman!

Like the way they greet you and always trying to please and the idea that they provide transportation

Joan Hamby was instrumental in helping me with an issue I was having with my 19 Enclave and my car has ran perfect since.

Robert was very friendly and helpful. I always do my scheduled service at Ritchey and will probably purchase my next vehicle there.

Friendly, honest and welcoming. Loved our salesman Sonny Fussell. We will return to Ritchie every time we are in need of a new vehicle

Great experience with my salesman Anthony. He kept me informed and was very knowledgable. Happy with my purchase

Good attention to detail and accommodating with regard to Certified Warranty! Was so grateful. The car was also returned CLEAN!! Well always deal with Ritchey.

Very happy with my 1st experience everyone was very helpful and courteous I will be back again

Best Dealership Ive been too!!! Between my salesman Jason Burkhart and his manager Rick Rogers they spent 2 weeks-ish but got the truck I wanted. Saved the day for me because I wanted a 2021 Canyon that was in Deland but that dealership could care less about my business. These two at Ritchey made it where we will be buying another vehicle from them in the future.Make sure you stop here if you want a car/truck. They will do everything they can to help you find what you want and you wont feel like you are talking to a car salesman.

They worked hard to try and find the problem.

Clarence was super friendly and very helpful.