I was at Lowe’s and almost bought this fan there but my wife says Home Depot has it for $10 cheaper. So I go to Home Depot ( who says there’s 19 in stock) and the guy told me if they’re not on the shelf than we don’t have any as he walked away. I went to customer service and tried to buy one and as she verified 19 in stock she proceeded to tell me “well if he told you we don’t have any than we don’t have any” So what your meaning to tell me is that someone messed up and there’s almost $2700 in missing fans? So I called Home Depot and the phone just rings and rings…I did that twice. I was a die hard Home Depot customer but I’m gonna have to change to start going to Lowe’s. That a risky game Home Depot is playing especially since Loews is only across the street.EDIT…. I sat in the store and ordered it online and guess what!!!! A few short hours later my order was ready for pick up! How nice is that! Instead of just going to check the back you guys made me order it online and pick it up in a few hours! Thanks for wasting my time! Great customer service!

Great Customer Service picking up the phone and hanging it up.Hire some more people if you cant even answer the f...Phones!!!

Always someone available to help. Very pleasant employees

Same as most of franchise. Knowledgeable staff more help full than some other home Depot Ive used. Stock seems better also

Worst. Service. Ever. We ordered an appliance to be delivered and installed, we were given a 4 hour window and made arrangements to our schedule to be present during that time. When the day came, we were contacted by the delivery personnel that they were delivering 3 hours earlier than scheduled. OK, we figured that could work so we altered our schedule to accommodate. Upon arrival we were informed that they were only dropping off the appliance, and we had to contact the store again to schedule the actual installation! Seriously? So now we have a large box sitting in the middle of our kitchen and will need to yet again schedule another person to come and finish the job. Ridiculous. Save yourself, if you need to buy an appliance DO NOT do so from Home Depot. There are many other retailers out there who will provide you with better service, hard to think how it could be worse!

I had a pleasant experience, a gentleman named Andy assisted me with chosing a refrigerator. Andy was extremely helpful with providing his knowledge with the appliances and the purchasing process. If I am in need of another product, I will be returning to this location

I will never be purchasing anything from Home Depot again. We ordered a brand new oven, it was installed...a week later when I tried to boil a pot of water, after waiting over a half hour the water was only simmering. Contacted Home Depot, the lady said its no problem but the department was closed and we would have to call the next day to set up an exchange. Called the next day and they said there is a 48 hour return period in which to report damage. WHAT?! 2 days?! This is unacceptable, especially when the person we ordered the oven with did not mention this and the delivery/installers did not mention this. They wanted to send out a repair for the oven, which would have taken over a week, and it was not damaged, this is the design of the oven. There are multiple reviews stating the same thing. They refused to allow us to exchange it with a different oven. Terrible customer service.

One of my favorite stores. Partially because its so close to my house. :-)

Always have what I need. Always have friendly, helpful staff. I will always shop here. Home Depot is the adult version of Toys r Us!

I have never gone to that branch of Home Depot, but I have gone to others and they are very good. But I saw workers coming from there, and going to work there, the place always looks very busy. A lot of stocks outside for many out door occasion so I assume inside is more greater, I saw customers always so busy outside. I believe Home Depots are very good businesses. They attend to costumers very good. Hoping for them the best.

Ive been impressed by everything Ive eaten at Nicks. The breakfast is always fast and done right. The pizza is great, and every entree Ive tried has been really good. Its very comfortable, too... very laid back.

Worst service I had in a home depot. you got to figure it out on your own. they sold a dryer that doesnt work and Im still waiting for the store to change it or refund me.and still waiting for the appliance sales person to call me back since june

I was at CT Danbury HomeDepot to buy some garden materials. They made a mistake and overcharged me more than $800 on my credit card. I went there so many times (weekends, after work time, work time) to solve this issues. I was told the refund had been processed (it showed it was refunded on 10/04/2021 on the HomeDepot computer record) and I should get the credit between three and seven days. However, I didnt get the credit within the promised time frame. Thats why I had to keep going there to speak with customer service representatives. On 10/18/2021, I went there again (actually between 10/04/2021 and 10/18/2021, I already went there many times), the customer service guy told me the manager was not at the store and he left a note and promised me someone will call me the next day morning to help solve the issue. On 10/19/2021, I waited till almost noon but nobody called me. So I called the store, a lady picked up my call and told me that my refund request had been forwarded to the store bookkeeper by the manager. When I asked if I could talk to the manager, I was told the manager was not at the store. Then I asked if I could talk to the bookkeeper, I was told the bookkeeper was not at the store either. Then I asked if I could talk to someone, she said she will try and put me on hold. After being on hold and listening to the music for almost 40-50 minutes on the phone, I got no customer services greeting anymore. I was very upset so I hang up the phone and drove to the Danbury HomeDepot directly. I saw the guy who left the note for me and he caught the manager who just passed by. This time, the manager stayed in front of the computer, made some phone calls, worked for almost 20-30 minutes and gave me the credit back to my credit card (by the way, it is still in process and not back into my credit card at the time I am writing this story. this may take some time, I fully understand). After that, I complained to her (the manager) how I was treated on the phone and I didnt believe there was no manager, no bookkeeper working onsite for such a big store. She said she was one of the four associate managers at the store. She asked me who talked with me on the phone and I said I dont know because I didnt ask the customer service representatives name. Then she said it was my fault because I should ask the representatives name at the very beginning. When I asked why my refund had not been taken care of for such a long time, she said it was taken care of and processed, but the refund went to someone elses credit card not mine. However, I dont believe her explanation based on the answers I got from the customer service each time. Then, I asked for some compensation because I spent too much time and made so many trips to the store for this. We had argument and disagreement regarding how much I should be compensated. She then left a note on the computer about this and promised me that the Danbury HomeDepot manager Scott will call me tomorrow (10/20/2021) because he works from 6 am to 5 pm on 10/20/2021. I said fine then I left. Now it is 10:45 pm 10/20/2021. I didnt receive any phone call from the Danbury HomeDepot. I feel very disappointed for the ways they handle the issue and treat the customer(s). If tomorrow I still do not receive any phone calls from the manager, I will file a complaint to the HomeDepot Headquarter directly.

Purchased 5 shelf storage unit. After opening, we discovered that it must have bwen a prior return as parts were missing and shelving scuffed up and marred. Very frustrating and we had to return the same day for refund. Home Depot should not put damaged/incomplete products back in store for sale.

I always shop Home Depot, I would have given 5 stars, but many shelves sloppy and unorganized. Still very good selection overall. I had to go back to the paint dept after the paint mixer did Not include stir sticks. 😳

Clean store, easy to shop at. Even better employees! Shout out to Bobby G. in the wood / lumber department. He came up to us and was so friendly, warm, and inviting. Bobby was so patient with my needs (and many questions/super indecisiveness, etc.)! He was so knowledgeable and gave me suggestions for the project I was doing — which turns out are amazing.... thanks to him!!!! Such a big help and so nice of him to measure and cut my wood for me perfectly. I even told him I liked the “knotty” look, and he sorted through all the boards for the perfect ones! Will be back in hopes to be helped by him for all future wood involved projects.😊😊

They are the best!!! We go there often for products and service needed for our construction projects. We will recommend them to friends and family.

Best place to ask questions and get answers to any project you are working on.

Doesn’t take Apple Pay. Which in my book makes it 1 Star. Their plant selection is always dying outside, always golden pothos inside. Lowe’s section is way better for garden. Goodluck finding an employee that isn’t already busy with 3 people.

As a maker, I end up at Home Depot often. I dont know how they manage it, but the staff always seems to know exactly where an item is. They have a decent return policy and a good selection of things I need. Best place to go for a quick fix when I forgot something I needed for a job.

One of my favorite stores :-)

The store itself is in complete disarray. Parking lots and aisles flooded with too much inventory making parking/navigation a nightmare.The staff I encountered were fantastic. but this location seems horribly mismanaged.

They have tools. Limited knowledge unlike a local joint

I send my workers to pick up a rool of vinyl and the Manger on duty at 530 pm Monday August 16 2021 will not allow to get the entire rool but with his nasty attitude will not help or allow any other home depo workers to helpI will suggest someone from home depo costumer service contact me asap .

Nice big store with lots of stuff....

Nadeem in Plumbing was knowledgeable, patient and SO NICE!!! He gives Home Depot customers a great experience!! 5 STARS ✨ Thank you!!

FIVE STARS - Kudos and a HUGE thank you to Ray from the appliance department at the Danbury Home Depot location and thank you to Maria too for following through in helping me in this most frustrating situation. I received EXCELLENT customer service; Ray was wonderful and found the problem and corrected it immediately. Thank you! Thank you!FOR HOME DEPOT CORPORATE: I purchased a GE Laundry Center online from the Home Depot. The appliance was delivered and IMPROPERELY installed by contracted, FGO Logistics ( ZERO STARS for FGO LOGISTICS !) . The two men were rushed, not helpful, and did not ensure that they had installed the appliance correctly. They yanked a shelf off the wall pulling the screws out of the wall with the anchors and all - leaving holes in my laundry room wall. I called the company and they were not apologetic and said theyd send the men out in four days- I DID NOT WANT THE SAME MEN back in my home - no confidence. I then called the Danbury CT Home Depot as noted above and received excellent service correcting an improper install. ADVICE: ditch FGO Logistics - if other consumers have purchases delivered by this company be very careful! However, know that the Danbury Home Depot will be sure to assist. AGAIN, thank you Ray and Maria!

This home depot is large and typically busy. The parking lot is always full of activity, but parking is plentiful. Its up to date with curbside parking and pick up box options.

Its a Home Depot...same as most of the others. Hard to find knowledgeable help.

I love this place as it has a huge selection of seasonal needs. For example, it’s got a wide assortment of holiday decorations. Also a pretty big parking lot with room to spare.

Always have what you need and always a great price.

We had a disagreement involving a military discount. The front end clerk was abrupt and refuse to listen or make any changes. After several days I decided to return to the store and asked to speak with a manager. Maud was working the store that evening. After discussing the issue with me, Maud decided to issue the discount. We were please and therefore, the store deserves the rating we gave for going the extra mile to satisfy the Customer. Thank you T.H.D.

Its home depot enough said. It was stocked

This place has the best seasonal garden center. Lots of selection and good pricing.

Bought flooring and they came to drop of days before and the delivery guy says he won’t bring in off the pallet and just dropped a pallet of wood flooiring at front of my condo. So I have a pallet of flooring outside which is supposed to be inside to get acclimated to my house temp for 48 hours according to the people (Home Depot) who delivered it to outside my condo I’m wrapped up in a pallet that’s unable to move. COMPLETELY UNSATISFACTORY

The staff is very helpful and tried their best to help you with your needs. Unfortunately for me they did not have the part I needed so I had to resort to ordering it on amazon. I still appreciate the time and effort put in by the staff to help me.Covid protocols are being followed and the place was not too crowded.

I do not go here often so I will simply comment on my last visit to the paint department. Everyone there was very friendly and knowledgable about the right paints and varnishes for the projects I was working on. Customers were practicing social distancing and wearing masks. The staff there took all the time needed to explain the ins and outs of the products we were considering and how they might work with certain woods.

Great Home Depot with great customer service. Anytime I ask for help, theyve been very courteous and helped me comb through various isles for my particular needs. They also have some clearance items right as you walk into the entrance so there is no need to hunt.

They have everything I need and the staff is very helpful. I did not give 5 stars because the prices are a bit on the high side.

Very helpful staff. My MIL received great customer service today when selecting bathroom vanity fixtures.

Dont really care about customer service operations seem to just care what goes on the shelves no helpful assistance and long waiting lines if payment is in cash

From sand paper to paint, tools to screws theyve got what you need

The selection and prices you’d expect at a Home Depot. I went here because of their rental department - I needed an orbital sander to refinish my hardwood floors. Robert was GREAT and although I had done lots of research beforehand (this was my first time doing it), he validated what I learned by patiently explaining the differences between the types of sanders, how much sand paper I’d need, and some tips and tricks for what I was about to undertake.He helped me load my car and I was on my way.When I returned it the next morning, he asked how the project went, then proceeded to provide more advice on the next part he knew I was tackling next - staining & sealing.If you’re heading to their rental department, ask for Robert - he’s top shelf.

Its just a dirty store not very clean parking lots a mess

Danbury home depot now 10/2/21 requires masks again

I shopped at Home Depot today, which is never enjoyable. I encountered two very nasty employees. One was a man by the garden center where I was looking for moving boxes. I was stopped and he angrily asked if I was coming through. The other, the cashier was the rudest person dealing with the public Ive encountered. I get it that it must not be the greatest job, but hey then move on., was

Its ok. Never anyone available to help. No one knows where anything is. Lowes is better.

Had a very good experience

Customer service is always bad in there. Feels like all the employees hide when we have questions

Its everything you would expect to find at a Home Depot

After seen another HD in different cities...this one very clean...I love that I can bring my dog with me.

HD, in Brookfield messed up my delivery. They delivered one third of what the should have. I then wasted two hours trying to get in touch with them. They phone system would put me in a queue and then hang up. So I tried the text system, after 15 minutes it told me to call the store.I ended up driving to the store to fix the issue. Hugely frustrating and a waste of time.

Picked up an online order. Everything went smooth

No photos yet checking on replacement doors

Went for semi circular showerring but it was not in stock. Alittle disappointing.

Everything we need, every time! As long as you dont need employee assistance, HD is a great place to get what you need.

EVERYTHING YOUR HOME NEEDS AND THEN SOME!

I love to have a Home Depot around

Can never go wrong with a HOME DEPOT service ... Its amazing how they can keep their employees inspired all across the franchise. Theres something they are doing right to keep the mental attitude of employees always buoyed and positive.A lot of learning has gone here.Once u have happy / motivated employees, happy / satisfied customers are bound to follow.Cheers

Trevor in paint department really courteous and helpful

Staff is very helpful, they try their best to understand your need and if they dont know the answer they will find out whom knows the answer. Awesome.

I often find what I need here.

Trying to get help with anything here is like pulling teeth. I blame management.

Very happy to see Home Depot was fully loaded with all my professional level cleaning tools and supplies again .. as always, Home Depot has the answers I need and the informative staff to help me through any project.

Had a good experience. Personell are helpful. Checkout is a bit of a mess. Better off using the pro check out if its too busy at the regular check out.

My favorite Home Depot to visit of all time. They have a variety of items for DIY stuff and good prices on appliances

Cant live without HD.

Curbside delivery took like 25 minutes, much longer than expected with no other customers waiting

Home depot is great if you dont need what u brought u can always return it no questions ask, and very friendly staff, they will find what ur looking for

Home Depot has changed their self check out registers necessitating the use of a barcode scanning gun. They have eliminated the hands free scanning platform from these registers. At the very least, they need wipes or hand sanitizer to use these guns.

This is the biggest, most enthusiastic one-star rating I will ever give. YEARS of horrible - just really horrible, incompetent, and rude customer service. I shop online or at Lowes down the road when I can (much better service there, and *they wear masks*), but my home was installed with some HD proprietary products, my contractor uses them, and I occasionally get a gift certificate to use on birthdays and things. Hands down, the least satisfactory service and products I will ever have to experience.

I gave them 4 stars because they have goten a lot better with order drive-by pick up.

Kitchen appliances do not have a warranty, they do not solve the problem even though it has 3 years of protection plan, in the end Home Depot only steals your money.

Hope that you never have to call to speak to someone at this location. After 35 minutes on hold listening to music and hearing some one will be right with you I hung up. All I wanted was to schedule a time for a new kitchen design. Guess I wont be going there.

Always a good experience at this Home Depot. The staff are helpful and friendly and the registers get us through fast.

Excellent customer service, and great prices too !

Place is a mess... Too noisy to shop because so much is out of place!

Always great everything very organized and most of the time in stock otherwise delivered next day

It was ok. The staff was helpful, got what I needed.

Usually have what I’m looking for, nice staff

Though they have a few good employees, the company as a whole has no regard for customer service whatsoever. I have gone above and beyond what I should need to do in order to get my money back. I will be going back there today to get my money back for a botched order, pay any remaining debt on my card, cancel my card and will not be doing any business here in the future.***That being said ask for Yvonne, she is the only one there with a brain! She will actually help you.Demote Francis.

This store is way better than the one in Brewster. Better selection and many people to help you out.

Ya call the main number and it just keeps ringing lol. this is why I shop local whenever possible. someone used my stolen credit card here and I am just trying to report it.

The Best Customer Service and product selection

If they dont have it, it doesnt exist.

The experience was less than pleasant. The store is not complying with covid 19 guide lines. Everyone was forced to stand in line in aisle 6 to make purchases while other people were standing on top of them shopping in aisle 6. Customers are forced to wait in line with people on top of you less than 12 inches away. I attempted to speak to one of the employees but they Ignored me and walked away.

Ricardo Daniel Easycredit Recommended this Business great customer service clean great variety of products plenty of parking .l

Everything you need is right there

Has almost everything that you need

I never got an email for my online order so I didnt have the confirmation number. I was told they have no way of looking up orders by name. The customer service manager was rude and I must have made a mistake and never ordered anything. I called up home depot customer service from the parking lot and was able to confirm my order. Low and behold the item was sitting two feet from the lady who refused to go look for it in the first place. It had my last name in HUGE letters.

I Always find what I need!

I found what l needed.

Checkout at the Danbury store was ridiculous. Single congested line in aisle 6. To get to the back of the line you have to squeeze through a long crowd. I tried to socially distance while I shopped, but was forced to break all Covid rules if I wanted to get in line. I chose to abandon my items and go to Lowes.

Only complaint is the self checkout experience...its needing a whole lot improvement

Always happy to shop there

It sucked couldnt find anybody to help me anywhere I had to climb up on top of a car to get my number down from three shelves up no help no service no nothing the store sucks

This place is a busy home depot. The plumbing department actually has a plumber named Art working there. It is nice to know there are knowledgeable employees working there.

Just bought a Lasko calefactor ceramic heater and we opened the box and there is a big scratch in back of heater.

NEVER order window blinds at Home Depot. Its been close to an year now that I ordered blinds for my entire house (its an expensive order) and its only partially done. Home Depot works with a 3rd party vendor to get measurements and installation and you are on your own contacting the third party vendor to get your installation scheduled and follow up. The guy who came to take measurements messed up with some of the measurements, so my installation was done only partially. For the last 9 months, I have been following up with Home Depot to get the blinds for one of my French door and another bed room and finally got replacements delivered only a couple of weeks ago, now Im trying to chase the vendor and their mailbox is full and they dont pick up calls. I cant understand how a major store can work like this. This is so painful. I strongly recommend you should use a local place instead of using Home Depot for these purposes. Again, its been close to an year and Im still waiting for all my valances and blinds for a French door. Pathetic. If Home Depot cant do these by themselves, they should close down that section.

The app was great to quickly find what I was looking for.