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Drive Casa - Garland
11844 E Northwest Pkwy S, Dallas, TX 75218, United States
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Drive Casa - Garland
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Ch
Review №1

Julio was freaking awesome! Got me the car I really wanted and a great deal!

He
Review №2

FY Moreno is THAT guy! Took care of us and we walked out with what we wanted! 100 recommend this place and please ask for FY Moreno you will walk out with acar. He will make it happen for sure! MR I GOT YOU! Great customer service and works with you on the down payment! 5 stars For sure

He
Review №3

This dealership is the absolute worst one I have ever been to. I will never be returning. I bought a 2013 nissan murano and before you drive off the lot you have to have insurance, which I showed them proof that I have and they still tried to charge me to have the insurance they offer. So ultimately I was paying for insurance twice on the same car. I called them and had to fight with them to credit my account for the amount they charged me for the insurance since I already had insurance. This was when I 1st got the car. Not to mention that I have had my car for like 5 months and my car has been to their shop 6 times already. Now they charged me for having their insurance again and tried telling me that I needed proof that I had insurance and I sent it to them and I had to argue to even get a credit and they were suppose to credit my account but than they called me and told me I owed a full payment when I just paid that payment a week early and I still had to argue with them and told I was wrong. All in all worst car lot ever and I will tell everyone I see going there that they are nothing but crooks and all they do is sell lemons and steal our hard earned money. I will be contacting my lawyer.

Co
Review №4

If you are in need of a new vehicle, come down to Drive Casa, Garland and ask for FYO, AKA Mr. Get you right and he will take good care of you!

Va
Review №5

JJ definitely is the man he got me up and rolling with no hassle absolutely amazing!!!

R.
Review №6

*****Five Stars all the way***** I called a couple of days ahead and was invited in by Yvette. She was able to assist when I arrived and was very professional. I was made to feel comfortable right away because she is courteous. She listened very well to my needs and was able to match me with the right vehicle for the right price with the assistance of her manager named Zeke. He was also very professional and did not try to rush me into a selection. Instead, he also recommended vehicles he thought I would like. Together, they satisfied the reason I was there. Ask for Yvette when you go because her service is great...and if youre lucky shell introduce you to Zeke as well!!!!

Al
Review №7

JR was very helpful and professional.. it’s rare going somewhere and the company provides great service. Everyone was very polite and took their time making sure I got what I needed especially JR, this was a really great place and the salesman went above and beyond to help me what exactly what I was looking for. I would definitely recommend others coming here for a nice valuable car.

Pa
Review №8

Just got my car on yesterday staff awesome Ms.Jasmine worked with me diligently and was texting and keeping update she is awesome I recommend you go Drive Casa the experience was great i love my car im truly thankful that the staff worked with me you need a car these are the guys that can make it happen

an
Review №9

JJ got me rolling had a great experience here

He
Review №10

JR is the best salesman Ive ever experiencedwhen dealing with buying a car. Very respectful and knowledgeable. Didnt try to get over on me since I was a woman by myself either. I appreciate him and will definitely be referring people his way!

an
Review №11

Our sales rep, Caroline Martinez was beyond awesome in assisting myself and my fiancee in choosing our first vehicle together. Her strive was greatly appreciated. She educated us on each and every question we had. Because of her excellent customer service and dedication to us, individually she made us feel like this was a great first choice in purchasing our vehicle with your company. I really hope she gets the acknowledgement that she is entitled too, it is reps like her that make YOUR business. Because of her you have earned our business and trust. Thank you for having her.

De
Review №12

JJ is the best you have to come see him,,, thank you drive casa

Al
Review №13

JJ was very on the ball and informative! Got us in a car so quickly and we love it! Made the car buying experience super easy! Be sure to go in and ask for Jj!

Te
Review №14

Do not trust in this dealer JR is the worst salesman, they are selling cars in bad conditions. All the good comments that you see on this page are fake, even when I bought the car JR wrote the review for me putting good reviews about himself and drive casa. My car was dead after 3 weeks of using it, and the car is with them since then(2 months already) now I don’t have a car and my money is lost, worst agency ever!!!!

Am
Review №15

Fy Moreno was great! Efficient, responsive and took care of everything! I got exactly what I wanted! Easiest car buying experience EVER! And the inventory was all QUALITY cars!

Br
Review №16

We had an amazing experience here today. They let us test drive as many cars as we wanted. Staff is friendly and knowledgeable. Caroline helped us through the whole process and it was a breeze. If your looking to get a car this place is highly recommended and ask for Caroline, she is 10/10!

Ke
Review №17

Fye ! & Josh 💕 the best they were so helpful and I got exactly what I wanted. Great service👍🏾

Fr
Review №18

JR went above and beyond to help us out from the moment we stepped. He was great explaining things and making sure we understood everything. Would highly recommend!

La
Review №19

Yvette was amazing! The easiest car buying experience I’ve ever had. We were in and out of the dealership in under 2 and 1/2 hours and she had the exact car we wanted sent over from another location. Highly would recommend her if you are looking for a vehicle!

Ke
Review №20

Yvette made the process so fast and easy!!! She got me approved over the phone and told me to come in a pick my car. She was very attentive and made sure I got what I wanted! Yvette I really appreciate you for helping me out. I wish you the best of blessings in the sales field!! Y’all if you want a car call and ask for Yvette SHE GOT YOU!!

No
Review №21

My opinion the worsted dealership ever since I bought my car all I had is headache! Payment is 245 2wks I pay $300 n still they turn off my car never been late!! I been trying to contact someone since July 1st to pay off my car NO ONE answer my call nor email when they do is just to say we will get back to you in a few days. I call every day spend about an hour on hold. When they answer I’m told hold let me get some one to help!! Aaagggrr😡😡😡 I Do Not Recommend this dealership

Ad
Review №22

Drive Casa is one of the greatest car lots I’ve been too.Every car they have on the lot is clean and in fantastic shape.Their staff went above and beyond to get us in the vehicle we wanted.Ask for J.R he will get it done.5 stars.

Lu
Review №23

Yvette!! Just when I thought car buying was a daunting process, you made it so much easier than I would have ever expected. Very accommodating with excellent customer service through and through...I would rate it more stars if I could. Huge thanks to Yvette and Drive Casa for making life that much easier when it’s already hard enough. If you’re looking for a car this is the place to go... don’t waste your time looking anywhere else.

Ch
Review №24

JR was Very Respectful And Knowledgeable He Helped Me From Start To Finish. He Called To Make Sure I Had The Right Documents To Get The Process Started And Every Step Of The Way He Was There. He kept his word On The Prices And Was Professional And LEGIT BUSINESS MAN. I HIGHLY RECOMMEND

Il
Review №25

Bought my car a month ago. Took it to service, spoke to Mario. He made sure he had my car running better then when I first got it.Didn’t rush him. Just let him do his job right. No regrets.If you have issues let Mario and his team take the time it will be well worth it.

Mi
Review №26

JR was very personal and helpful during my visit. He had great customer service and made sure that I left the lot with the car I wanted with his determination.

Ni
Review №27

I love this place and the service my fiancé and I received from Caroline and Zeke the manager!! They were professional and very helpful from the beginning to the end of our interaction with them. I would definitely recommend my family, friends and any person reading this review to give them a call. You won’t leave disappointed!🤞🏾I’ve financed cars in the past from other dealers but with Caroline and Zeke you feel more like family! I will definitely make this my go to dealership if I’m in the market for a car again!!

Sa
Review №28

JR good costumer service thought me through all the steps was a nice guy I recommend this place again

De
Review №29

JR was the best seller an representative for drive casa i was extremely satisfied with the service and effort to get me the car that I wanted I thought I deserved top salesman ever

Ta
Review №30

JR was awesome. He helped me from start to finish. If you need a car Drive Casa is the place for you.

He
Review №31

5 stars!! Went in on Friday the 8th. Service was EXCELENT. Fy sold me a silver 11 Ford F150. Told him my situation and he helped me out. Really appreciate it! I would definitely recomend dive casa to friends and family.

Sh
Review №32

My experience was literally AMAZING!! Big thanks to Caroline M., she was very professional & so sweet & outgoing! Honestly one of my best experiences with a carlot... she got me in & out... Final price was exactly as negotiated (no last-minute surprises) love it!! Will be referring family & friends ✨

De
Review №33

JR is one of the greatest salesman I’ve ever met put me in something I needed and I appreciate him for it.

do
Review №34

Yvette was my salesperson and I honestly have to say she was the best! She helped my family and I get a car and an easy employee to talk to. She had great costumer service and treated us well. I recommend to talk to her if you go here!

le
Review №35

JR just pulled up to the office on his day off and got us in a new car!!! He worked things out for us and was very patient. I appreciate him very much and if you do go there. Make sure to look/ ask for JR

Ti
Review №36

I had the best experience with these guys! Especially Zeke and Caroline. Very friendly, made my car buying experience super simple. I recommend this place fir anyone looking to buy quality vehicles and prefer friendly honest people to sell you a car. Thanks fir getting me into something i love Caroline!

Bi
Review №37

I walked in here late Saturday morning and was out in a matter of a couple of hours with a 2017 Jeep Cherokee. They were very helpful, informative, inviting and patient during my process. Special shout-out to CAROLINE as she helped navigate the dreaded buying process. A great experience and I would 10/10 recommend.

Ju
Review №38

J R, Had an amazing experience very fast and efficient service got me in a car in no time 10/10 would recommend

Je
Review №39

Yvette and Zeke were very helpful and made sure that I got into a ride that I am comfortable with, and made sure that the payments are reasonable. All the cars on the lot are in good condition and I wasnt assaulted by sales people when I got there. I will recommend them to anyone looking.

Ke
Review №40

JR Got Me my car with no problems in and out ask for him he will get you what you wont..Thank you

ur
Review №41

Literally save yourself the stress and never purchase from this dealership. Bought my car in 2 months it already broke down and took 3 weeks to fix. It took them 5 months to get me my plates. Took them 4 months to correct my insurance and then once they fixed it they “accidentally” continued to charge me for there insurance. And then it took them an entire week for them to fix my alternator which is literally a 2 ho it job. The mechanic then did it incorrectly and so I had to wait an additional 4 days for them to fix my vehicle. They are never there when they are supposed to be and they clearly don’t care about the customer. If I could go back in time and skip all of the trouble by never purchasing the vehicle I definitely would. I wouldn’t even recommend drive casa to my worst enemy’s as a dealership. I’ve only had my car for about 6 months and I can’t even begin to put into words how terrible this company is.Update: I got my car back and it literally started overheating. Like on my drive home. Absolutely ridiculous. I think I probably would have been better off fixing my vehicle on my own. And I know nothing about cars.

Ca
Review №42

This is hands down the best dealership I have ever worked with! The staff was extremely helpful and walked me through the whole process! No games here they tell you exactly what’s going to happen and that’s what happens no crazy fees or charges after the fact! I Never thought I would be able to get into a vehicle as nice as I did but With Drive Casa they made it happen!! You will be in great hands with any member of the sales staff but a special Thank you to Yvette she was so professionally and she actually listened to what I needed and made sure to get me in the right vehicle for my needs and financial budget! I would recommend Drive Casa to anyone and I will definitely be back if I ever have to purchase again! If you can ask for Yvette she’s is awesome! Also thanks Joe (finance manger) for all the help as well!!

Ma
Review №43

Bought a car a couple weeks back from Yvette. She was great after going a couple times and not making my mind up she was so patient with me and never gave up in helping me find exactly what I needed. Definitely recommend going with her she listens for what you want and shows you exactly that and doesn’t try to sale you more than what you can handle! Thank you so much Yvette so happy with my purchase!

Za
Review №44

JR really went the extra mile to help me get approved for a nice vehicle. 10/10 reccommend Thank you yall come see JR only!

Sp
Review №45

Coming into Drive Casa, was the most wonderful experience I have ever had in years . I walked straight in and was greeted by Zeke and he helped my brother in law on his brand new 2012 Honda. And we were joined by Miss. Carolina who helped in so many ways and was very polite if I could rate the experience 100% I would . I would recommend Drive Casa to anyone they are by far the best .

Th
Review №46

I wanted to trade my car and when you the northwest highway location the manger Zeke help and then Caroline help finish up they where both every helpful and where super friend me and my family have gotten 4 cars from them again thank you all so much

YC
Review №47

Caroline Martinez was great come right in and got a approved for every car on the lot. Left out happy with a 2013 Nissan That still looked and felt new!!!

Ke
Review №48

Super nice service Jimeina was very professional. And about her word. She went above and beyond the call of duty to service my vehicle. I love Drive Casa.

Sh
Review №49

Had a 5 star experience with Zeke & Caroline. From beginning to end they did NOT let me leave without getting me approved. They made me very comfortable & I didnt feel pressured or as if I was just a dollar sign. They were straightforward with information about the vehicle & my payments. Even when I got frustrated they reassured me things were ok & still handled everything professionally. I would definitely visit this location again for another vehicle.

Na
Review №50

JR was great, helped me get a good car real quick. Great customer service & great prices.

Ka
Review №51

I received outstanding service from Yvette and her team! The process was so seamless I would buy another car if I could! I mean they are so down to earth, the atmosphere is everything! 10/10

Fa
Review №52

Took 3 Hours To Get A Car. They Shut Off Your Car Even When You Pay On Time. There’s No Grace Period When It Comes To Payment. They Sold Me A 2016 Dodge Dart, That Only Held Up Before It Gave Out On Me. They DO NOT SERVICE THEIR CARS BEFORE SELLING THEM. Just An Upgraded Megamotors.

Lu
Review №53

JR Helped us very much to get a car. I been turned down at a few places because of my age, but thanks to JR we were able to get me and my girl a car. One of the best places in the dfw.

Ad
Review №54

The experience here was amazing! Very great people especially JR that helped me with the whole process. Walked out with the car of my dreams❤️

Ta
Review №55

I had a GREAT experience at drive casa I called and Yvette got me approved over the phone told me come in and within less than an hour I was driving off in my new Altima I love my car thanks so much ms Yvette for a great car buying experience.... y’all Yvette will definitely get you taken care of and will get you in your new car or truck with no problem!!!!!! They get 5stars from me

Sh
Review №56

Drive Casa is the best dealership in town. My dealer Caroline Martinez was the best and understanding because I was able to get a car fast and smoothly with only my 3rd week in Dallas. She made me feel comfortable and also helped me find a car that fit my needs. If your going to get a car ask for Caroline she is the best :)

Sa
Review №57

First time buyer, 18 years old, JR got me in a good car, made sure I was satisfied. I highly recommend getting with him, he’ll make sure you’re good. He getcha in and getcha out.

He
Review №58

Such a quick and easy process with excellent customer service! Friendly environment and my husband is so happy with his new truck! Thank you Zeke and Caroline for making this the best car-buying experience we’ve had!

Za
Review №59

They gave me tips to get the best deal that day and I came home with a new car in just a few hours. They were super friendly and made me feel comfortable.

is
Review №60

Yvette was great! She helped me get a beautiful car at a great price. So grateful!

Ni
Review №61

The customer service department was an amazing help. I loved that I had the ability to come in and get my vehicle serviced in a nice clean facility. Mario the service manager made sure that I was taken care of! Come see these guys you won’t be disappointed!

is
Review №62

I was in desperate need of a vehicle fast. Yvette went out of her way to help me find something that I could accommodate for. She helped me find a vehicle that fit my budget needs as well as my personal preference. She even took the time to find vehicles at other locations and ended up bringing me a vehicle from somewhere else. They tell you how it is. Make your payments and you should be good. Everyone at this location was very friendly and catered to my needs. Looking forward working with this dealership!

Bo
Review №63

If you’re looking for a good car this is the place 100%. Hard working, friendly, and well informed staff.. Great experience! Ask for Yvette or Zeke

Dy
Review №64

JRHe was super nice and help me get in the door and out quick with a nice car very appreciative for y’all’s help

As
Review №65

JR Was a big help he did not give up on getting me in a truck that I wanted the customers service was amazing thank you so much JR @

Ch
Review №66

Thank you to Caroline for helping me get into the car I wanted! I’m so happy with my car and the payments! Drive Casa is awesome!! If you need a car ask for Caroline!

Ia
Review №67

JR it was my first car that I bought excited to build my credit with it great guys and good prices on the cars

cr
Review №68

*Process was super easy ✔️✔️*Very Quick💨*Nice Cars 👍🏽*Reasonable prices 💪🏽Make sure y’all check them out ‼️

Ti
Review №69

I had the most wonderful and fulfilling experience with Caroline! Shes amazing and prompt!! I will definitely refer her to all of my friends and family! Shout out to the finance manager as well😊

Ap
Review №70

Yvette was very helpful I ended up taking home a car the same day I went. She’s very nice and funny. I highly recommend her.

Yv
Review №71

Yvette helped my husband & I with a vehicle she was extremely helpful. Her customer service is amazing I totally recommend asking for her! (:

Br
Review №72

Ohhhh EMMM GEEE!!! where should I start Super fantastic service from Caroline!!! She was so helpful and professional... when I tell you she talked me thru the whole process!! HIGHLY RECOMMEND drive casa! Thanks so much again you all!🤍

ID
Review №73

Called ahead and spoke w Dan then GM Zeke ..my car totaled out and needed a new one ASAP .came down walked lot got approved .Caroline my sales girl was fast efficient explained in detail .easiest buy and no pressure 🥰

An
Review №74

I had the pleasure of being attended by JR.The help I got from him was beyond helpful, I wish I could give 100 stars.Although my situation would technically qualify for a more than likely candidate for financing, no other place could seem to help me or even seemed interested in helping me. After arriving at casa drive I was welcomed with a smile and family like ambience.I would definitely recommend anybody go to casa drive to get financed even when you are just about to give up on looking for a good car casa drive will help.

Qu
Review №75

Came to Drivecasa looking for a reliable car. Not only did we find what we where looking for, we were treated with the most respectable customer service we have received in years. Caroline Martinez and Joe Amador made me, my wife and son feel like stars! Thank you guys I recommend them both!

Kr
Review №76

Yvette Garcia was such a great help. She was patient and everything went smooth I would recommend when going to Drive Casa that you should ask for her!

bo
Review №77

Super easy. JR was great and I love my new car!

Mo
Review №78

JR was very helpful with helping me get into a car last minute. Fast and polite highly recommend!!

Sh
Review №79

JR very great with me took his time in very patient with me great sellman

Ke
Review №80

JR help me n my BAE get a great car…. Great service n quality cars

Ja
Review №81

Jeremy and Mario are the best!!!! They provided excellent customer service and got me back on the road in no time!!!

Us
Review №82

Payment center has the worst customer service they take so long to answer and the easiest way to make the payment for my car wasnt working so I had no choice but to call the payment center. They dont close till 6pm so I had 30 minutes to call and those 30 minutes went by and no one answered.

La
Review №83

JR came thru and got it done ! Definitely recommend, welcoming and understanding of your situation! Looking forward to coming back to get another car with him !

Jo
Review №84

My Experience with JR was grate he gave me a grate deal and grate service I recommend people to stop by and yah go head and perches a vehicle . Thank you

At
Review №85

My time spent here with my buying process was great they were very nice chill laid back people you would think of them as extended family they really helped me out today shout out to Yvette she made it all possible keeping her word from the very start that’s how you do business

Lu
Review №86

Loved the people here.. Also Yvette helped me find my favorite car 🥰🥰 She was very thorough through the whole process and explained everything from top to bottom! Go shop with her she’ll get you right 🔥🔥

Tb
Review №87

Caroline Martinez just help me get into a 2012 Jeep Patriot!!!!…Very professional and helpful! Love there vibes!…I will definitely refer others to them!!..They made my day!..Thanks!!

Ke
Review №88

Great people they will get you approved with the right paper thank you JR

De
Review №89

JR was a great person helped me find the car I wanted that was best for my needs would definitely recommend!!

Am
Review №90

Fy is the best! We came from bedford to check this place out and it was totally worth it from start to finish. He helped us get the perfect car for our family. If you need a good running car and wanna be with all around awesome people I highly suggest coming here :) 10/10 would recommend

Ju
Review №91

In January we got bad news that my car needed a new motor, we were referred to Mario at Drive Casa, I spoke to him regarding my vehicle and he said to bring it to him so he could see what needed to be done, after a couple of days he told us that it was indeed in need of a new motor. Mario went above and beyond and told us to get the car to the manufacturer to see what could be done under an extended warranty. Today one month later I got the call that my vehicle was completely done. We went to pick it up and did not have to pay anything out of pocket. Mario thank you for helping me and my family out in such difficult times. You are an amazing person and we would recommend anyone going to see you when they are having issues with their vehicles. SUPER MARIO indeed

De
Review №92

Yvette helped my family and I into a vehicle. Super friendly and helpful! Definitely recommend!

Pa
Review №93

I wanna give a special thanks to FY Moreno and Joe Amador for helping me Drive Casa! This was the most professional and productive experience I have had in a long while. I commend these gentlemen not only on their hustle skills but in their integrity. Thanks again!!!!! Highly recommend you come here.

An
Review №94

JR is the best he got me in a car in no time everyone come to Drive Casa and see JR he will make sure to get you rolling

Ha
Review №95

Thanks J.R Great place to get a car, helped a lot until I got a car!!!

La
Review №96

JR is the best sells rep this is my second car with Drive Casa he made it happen so fast come see JR the best sells rep in the DFW

Ri
Review №97

I had the most amazing experience with Drive Casa Service at the Northwest location, Margarita Jimena and Mario made sure to take care of me. Got my vehicle ready and going with brand new tires. I would highly recommend Service at the Northwest location they always made sure to follow up with me about my vehicle!! Thank you so much girls at Service and Mario!!

JJ
Review №98

JR is stand up guy straight forward and no BS. Definitely recommend them!

Om
Review №99

Good friendly service nice selection drive away with a truck 💜💜💜

Fo
Review №100

I Just Wanna Say Thank You To FyO Moreno For Helping Me Get My New Car I Don’t Know What I Would Done Without Your Service So If You Guys Need A Car Come Here They Service Is Amazing

Information
62 Photos
100 Comments
4.4 Rating
  • Address:11844 E Northwest Pkwy S, Dallas, TX 75218, United States
  • Site:http://drivecasa.com/
  • Phone:+1 469-729-0081
Categories
  • Car dealer
  • Used car dealer
Working hours
  • Monday:10AM–6PM
  • Tuesday:Closed
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Offerings
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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