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Mister Glass
13342 Floyd Cir, Dallas, TX 75243, United States
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Mister Glass
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Je
Review №1

Very happy with the service provided by Mister Glass. They replaced the glass in a double paned window which had cracked. The price was reasonable and the repair was done in a shorter time period than I had expected. Will definitely use Mister Glass again for repairs if needed.

D
Review №2

The response time for my initial request was slow. Seems there is only one person who handles residential jobs. Once we got through the phone tagging, the job was started with a temporary window placed while the final was being manufactured. I received a call when the final job was to be completed, but no start time was confirmed. Luckily I was home when the second repairman arrived. Half was paid upfront and the other half was to be paid after completion. It was my understanding I would receive a link to pay the remaining balance, as it was with the first half, but my account was automatically debited. That was also a surprise that I later in the day found out about . Good thing the funds were there. Both repairmen were professional and friendly. Overall this was a good experience at a great value.

Sh
Review №3

My Mister Glass experience was phenomenal!They responded to me immediately!All the staff was friendly and professional!They hire GREAT people!The glass fit perfectly and they cleaned all my windows as a bonus!This company is first rate! Thanks Mister Glass!

Se
Review №4

Addison and his team are utterly professional. They show up on time, every time; they are consultative (without being salesy), and deliver on their commitments quickly and efficiently. Not only do I intend to use Mister Glass again, I am recommending them to my close friends, as indeed they were recommended to me by a close friend. Frankly, Addisons crew is the best I have seen in in this space. Nothing was too much trouble when I asked. Just superb.

Pa
Review №5

I needed the glass replaced on a double paned, double hung window. The scheduling, measuring and installing teams were professional and knowledgeable. They were quick, but thorough. My window looks like new and I thought the price was fair. I was pleasantly surprised by the ease of getting the window repaired, something I had put off because I thought it was going to be a hassle and it really wasn’t a big deal. I highly recommend Mister Glass.

Ch
Review №6

Mat measured correctly! Addison answered all questions and delivered in a timely manner. The crew were pros and friendly to deal with. I highly recommend this company.

La
Review №7

I have been looking for a power sliding window for my truck that had been discontinued years ago. No matter who I called, I was told it was no longer available. Even when calling the distributors for the manufacturer, I was told none were available.... until I called Scott @ Mister Glass. He contacted the manufacturer and located the last one available at their manufacturing facility in California. Upon confirmation, it was ordered and arrived in less than a week. It was installed in a timely manner and at a good price. I had contacted numerous companies in Houston and the Dallas area over a period of 2 months trying to locate this window. Scott @ Mister Glass was the only one who was willing to go the extra mile to try to locate this window for me. It is very hard to find companies that provide good customer service... and with a smile. In the future I will be going Mister Glass for all my glass needs. I highly recommend them!

Ma
Review №8

Mr. Glass is our go-to glass company. They are dependable, professional, friendly, and responsive. As for value, we have not “shopped around,” as we don’t find their prices to be unusually high. Because we have confidence that if there is a problem with the product or labor (none of which we have experienced thus far), they will make it right, this outweighs potential savings we might find elsewhere.

Mo
Review №9

Very respectful & responsive to all my questions. Communication was superb and quick turnaround. Windows replaced in my home look fantastic! Thanks so much🙌👏

Ma
Review №10

I called Mister Glass about replacing a broken glass door on my curio display cabinet. The estimate they gave me was the most affordable I received for a full-service job -- coming to my home, removing the broken door to use as a template, creating the replacement door and coming back out to install it. They were very quick to respond and Matt, who came out to my home both times, was very friendly and professional. I couldnt have been more pleased with the new door, which fit beautifully and was the perfect match to the facing original door. I really appreciate the stellar service. Next time I need glass, I know where to go — and I would highly recommend Mister Glass to anyone who needs glass work done. -- Mark Naboshek, Dallas, TX

Al
Review №11

I had the best experience with Mister Glass. The two gentleman who worked on my car were so kind and extremely professional. The whole process was so easy. I called and talked with Maribel (so kind and helpful) on Tuesday and by Thursday the guys were here to fix. Such a seamless process. I cannot recommend them enough!

Ke
Review №12

Mister Glass is great. Prompt, professional service, and reasonable cost.

Pa
Review №13

I’ve used Mister Glass 2 times (replacing three fooged double-paned windows). We had different technicians each time, but all have been friendly and efficient. They show up as scheduled and get the work done quickly and correctly the first time.

Ma
Review №14

Our sliding glass door was shattered and Mister Glass did an excellent job with the repairs. As an added bonus, they cleaned all of the windows outside my sun room where the door was located. This above and beyond customer service was what I experienced from the moment I picked up the phone to work with them. They were also incredibly timely. They always came promptly at the start of the arrival window provided, and had to special order the size of glass needed for my repair and beat their own estimates of when it would be in/installed. 10/10 would recommend to anyone and will not be calling anyone else if we ever need any other repairs.

Ti
Review №15

Mister Glass came in at half the price of Safelite, which is a big deal for me because I paid out of pocket for my windshield replacement. They did great work, the staff was friemelt, I even met the owner. 10/10 would recommend.

Ma
Review №16

They are engaged in their business...had a small problem but was handled professionally and timely. You can tell a lot about a company when things dont go as planned. Jerry awesome installer noticed he had wrong glass got me rescheduled. John came out the following week noticed an issue fixed it super fast got my windshield installed with perfection. Spoke with Scott the Mgr. who is a true professional and let me know what happened. Great recovery and kept my appointment as planned. I recommended my neighbor use them and now getting my sons home repaired by them.

Ma
Review №17

I have been trying to get this work Mister Glass did resolved for 3 months. I asked for my money back as per there website. And was told by the manager he was not even aware of that offer on his website.

Sa
Review №18

My wife was so satisfied, happy and glad that Mister Glass, installed our mirror wall. They are professionals I myself use there service for my auto and now for my home. Thanks to the crew. Great Job!

El
Review №19

Very efficient..Staff very nice. They did a great job. Short staff but all pitched in and got it done on time.

Bo
Review №20

Couldnt ask for better service and installation. Very nice crew that did a great job and cleaned-up really well. Will use Mister Glass again for sure.

Je
Review №21

Privacy glass replacement matched perfectly, looks great. Scheduling was easy, repair completed as scheduled. Labor was pricey for such a small job, but Im glad to finally have it complete.

Da
Review №22

They did a good job but forgot to clean up, otherwise, 5 star.

Sa
Review №23

Great experience with Mister Glass, super fast, reliable and so nice and easy to work with! Will definitely work with them again in the future!

Ti
Review №24

This company was so easy and professional! They returned my email very quickly and did exactly what I requested. Will definitely use them again if needed

Br
Review №25

Did our frameless shower and we are so happy about it! Start to finish they were professional, Covid safe, even took their shoes off to protect our floors. Friendly and went above and beyond our expectations! The best quote around, and we got like 5-6 estimates. Electronic payment process and digital images of your project before deciding. The glass arrived quick too! Will recommend and use again!

Ra
Review №26

Mister Glass staff was super responsive and helpful! Maribel was so sweet to help me get in ASAP (same day!!!) and they were able to repair my windshield instead of replace the whole thing which I was super grateful for!Highly recommend!

Jo
Review №27

Two thirds of the order is great. They broke the third piece of glass during installation... and have had zero follow-up from the company for weeks since then. Still waiting....

Ch
Review №28

Mister Glass replaced a number of our home windows and as usual, gave us excellent t customer customer service and workmanship throughout the process!

He
Review №29

Mr. Glass is awesome and jumped right on this job! Great service and well done in every way!

Cl
Review №30

Top to bottom well-run and professional service! Very pleased with quality install!

Ju
Review №31

This is our second time to use Mister Glass and both have been great experiences. Good price, professional workers and good turn time

Ma
Review №32

Mister glass did a great job. Quick and efficient. Thank you for a job well done!

Li
Review №33

I called Mr Glass for glass replacement and I received a quick response and they told me the price and when they could replace the glass everyone kind and made me feel a relief I will always call and recommend anyone to please call Mr Glass

Is
Review №34

I will recommend Mister Glass Inc. team! They are courteous and professional. Their prices are reasonable comparing with other competitors.

Ca
Review №35

Anything you switch vendors theres always hesitation with the first call. However, from beginning to end Mister Glass entire team provided a plus service, and communication. My tenant, and I greatly appreciate the quick replacement, and top tier customer service.

ka
Review №36

We replaced the glass in several windows as well as installed two new custom shower doors. Addison and his team were very professional, on time and the installation was a smooth process. I received a personal phone call from Addison about a week after everything was completed, to make sure we were happy with his team and the products. I really appreciated the follow-up, we look forward to doing business again with them in the future.

De
Review №37

Mister Glass is a good professional company with reasonable rates compared to other glass companies. They replaced two (2) cracked windows upstairs and downstairs, warranty included. Ive placed them in my black book of companies to hired, if needed in the future. Highly recommend.

Ti
Review №38

The Technician arrived to my business location on-time to replace my cracked windshield. He was very kind, and fully explained the process of replacing the glass. I mentioned my concern with removing/replacing the Registration & Tollway Stickers.....he said “not to worry, you won’t notice a thing!” He was correct, they both looked perfect on the new glass. He took extra care not to damage the paint on my truck. It was very obvious he takes great pride in all he does. He cleaned the interior & exterior glass upon completion.....just did a Fantastic Job! Mister Glass will be my “Go-To” Glass Company going forward!

Ch
Review №39

Jeremy, Ariana, and Scott were amazingly helpful. Honored their prices, and fixed my vent window in a day, even though it was a hard to find part. The technician handled everything and cleaned up afterwards...a real pro.

Ti
Review №40

Addison is the best. He was very professional. Staff was on-time and very helpful. Highly Recommend Mister Glass!

Mi
Review №41

Mister Glass was recommended to us though our car insurance, as we don’t live nearby (over an hour) and both my husband and I work in industries that are heavily impacted during the holiday season, my husband asked if they could remind us to set the appointment after the New Year. Sure enough as soon as the New Year came in they text to remind to call and set the appointment. They were very knowledgeable about the process and every thing we needed to do on our end as well. They could promptly answer all of our questions. Although it was a few hour process, they had a loaner car available for us to borrow so we weren’t stuck in the lobby. Over all, great experience with very friendly and knowledgeable people.

Ru
Review №42

Courteous and tidy! Great installers with great attitudes. Id strongly recommend them.

Ka
Review №43

Very well run business. On time and thorough. Good job clean up too. Very satisfied.

Ka
Review №44

Replaced window came out very nicely

Je
Review №45

Great customer service and on point to quote the job and install as well, really pleased with the outcome. Ruben Hernandez, the technician was very informative and did a great job. Above my expectations. Definitely will refer them and use for future projects

Sc
Review №46

Very prompt and friendly . I will definitely recommend and use again !

He
Review №47

My husband loved y’all for auto glass replacement. My experience with shower glass has been less than stellar. This side of the company relies way too much on technology to automatically contact the customer instead of good old fashioned customer service which is truly lacking, in my opinion. Lack of communication, unreturned emails and phone calls, scratched shower glass installed, supposed to be delivered in about a week-got call 2 1/2 weeks later asking to install same day. Changed my schedule to accommodate the last-minute install to a). get it done and b). conclude my relationship with Mister Glass. Installers Edgar and Beto are very nice guys but unfortunately put in glass that has marks on it. I’m paying for glass that isn’t etched or damaged. They politely acknowledged the problem when I pointed it out and said they would let folks know it needs to be replaced. In the big picture this experience is a blip. But it’s been a huge waste of my time. Should’ve listened to my gut and gone with another company.

Br
Review №48

Mr. Glass did a great job. I own an older European car with a unique front windshield. They stood by the work from start to finish. Any issues along the way they corrected quickly and I am very satisfied with the work. I will be giving them my business in the future.

Pe
Review №49

My experience was without a hitch. I left my car at the facility and was furnished with a rental car. I was told it would take three to four hours for repairs and the repairs were completed in that time. The employees working with me were professional and friendly. I would definitely recommend this shop to family and friends.

Cr
Review №50

I had them replace the screens around my house. The worker was so friendly and professional. When the screens came in he was here and gone within about 20 minutes. I would highly recommend Mister Glass.

Ma
Review №51

I needed a wind shield and they had one!!! Great job

Mi
Review №52

This is the second time we had to call for glass replacement and they have come through.

la
Review №53

Excellent repair. Done quickly.

Ja
Review №54

Everyone at Mister Glass was fantastic! They came to our house, were on time, kind and courteous, and did excellent work. Highly recommend!

cl
Review №55

I had a window that needed to be replaced on double French doors and they did an awesome job. They were timely and a great price. The installation was as good as new without any trace of it being a replacement.

Th
Review №56

Scot and all of his staff from the installer to the people answering the phone and scheduling were top notch.Thanks

S.
Review №57

Jimmy installed a new windshield for me yesterday. Quick, affordable, and pleased with the service

Ke
Review №58

Scheduling was tough, but because of weather, not Mr Glass.They were in constant contact and were worked very hard to be flexible with my schedule.John was great!Pr

Ka
Review №59

So appreciative of how easy this was to set up and how quick the work was completed. Customer service is excellent- worked with me to drop off the night before appointment and stayed late when I got stuck in traffic on my way to pick up the vehicle. It was 10 minutes past closing and they could have blown me off but understood I drove over an hour to give them my business and waited. Moreover, they were pleasant when I arrived and I did not feel rushed. So grateful for them- Pleasant, professional and kind. Will absolutely give them my business again.

Me
Review №60

Easy fix! We needed a glass pane in a window replaced because it had a big crack. I called Mister Glass. They quoted me a price over the phone, scheduled the appointment at a convenient time for me, then came to do the work. The technician was on time, friendly, professional, and did a great job on the installation. I highly recommend Mister Glass and will use them again in the future. Thanks!

Ma
Review №61

Patio door has never looked better! I never realized how beautiful the backyard is - now that I can see it. The installers made a difficult problem look quite simple and easy. Great to work with experts!

Ca
Review №62

We called Mister Glass on Monday to have a windshield replace on our Honda Pilot. Spoke with Jennifer on the phone who was very nice and called me back within 30 minutes to give us a quote after she researched what type of windshield we needed. We scheduled an appointment for Wednesday. Jimmy called us when he was about an hour out. When they arrived, they got straight to work and the windshield was installed in about an hour! Jimmy was very very nice, professional and has great personality ! Windshield looks great, they installed all my tags back and the windshield was so clean! Never had such a clean window! Thank you!

Da
Review №63

Ive have done business for over 20 years with Mister Glass. They have always done great work at a fair price. I refer them to anyone I know for their glass repair / replacement needs. Great company!!!

Jo
Review №64

Mister Glass did a great job installing new windows at our home.

ja
Review №65

Professional, rersponsive and punctual, would highly recommend

An
Review №66

They did a great job replacing front door/side windows in an older house. The look updated the house and looks fantastic. Very pleased with the job they did!

Mi
Review №67

Had a fogged Window replaced. They came out gave a reasonable quote.The process was quick and easy. It took 5 days to get materials and about 30 min to replace the window.

Aa
Review №68

These folks rock!!! Great job!! I highly recommend using them.

Se
Review №69

Great service, quick turn around tine and professional work.

Y
Review №70

I am always looking for quality services and over the top customer service. That is exactly what you will get with this business. I have used them twice and not disappointed.Thank you Scott, Maria,Jennifer,Jimmy!

Mi
Review №71

Good communication from the beginning. Appt. scheduled and received reminder call the day before. They even had a loaner reserved but I chose to wait on it which worked out well. They were recommended by my SF agent and are on the SF glass replacement coverage list of businesses. I would do business with them if needed in the future. Thanks guys for the prompt assistance.

Ro
Review №72

Referred by my State Farm Agent, they were really quick on getting me a quote, setting up mobile service and doing following up. The tech called before he arrived and was very quick on replacing the windshield but not so quick like he was in a hurry to leave. FANTASTIC Customer Service. High recommend.

La
Review №73

My daughter unexpectedly shattered our back window with a softball. Mister Glass was able to respond to my home and replace the glass within one day. They were on time, professional and did excellent work. I’ve used their services twice and would absolutely use them again if needed.

SU
Review №74

John did a great job at replacing my windshield. Fast and convenient. Definitely recommend. 🙌🏻

Gr
Review №75

Every facet of the job was done perfectly...!!! Jose, installer was on time, very professional & was a very knowledgeable installer, friendly. Mr. Glass has always done an excellent job for us...!!!

Do
Review №76

I would prefer NOT having to pay a deposit of half of total ahead of the job completion, especially after almost 2 years of doing business here.

Ki
Review №77

I have recommended Mister Glass to my clients for years and they are always great! They are quick and do great work.

Jo
Review №78

I have used Mr Glass for 20 years as an insurance agent for my customers and myself as well. They are terrific every time.

ma
Review №79

Replaced 4 windows in my home - amazing service, timely and great value!

Sc
Review №80

I have sent my clients to this company for 30 Years, they gave the best service and quality for glass installation and replacement for home and autos.

Ca
Review №81

Fantastic service all around! From the minute I called and spoke with Jennifer to getting my windshield replaced within 45 minutes in my own driveway, they made it SO easy. Thank you! They organized it all with my insurance as well.

su
Review №82

I used Mr. Glass to install shower glass for my newly renovated bathrooms. Mr. Glass provided courteous and professional service. The crew followed safety precautions and was respectful. I recommend Mr. Glass.

ro
Review №83

After my windshield on my car, became cracked and broken, I contacted a few other glass companies first, but then, I was later referred to Mister Glass. Let me tell you.....What a friendly, professional company, Mister Glass is, and they provide exemplary services at competitive prices. I would definitely recommend Mister Glass to anyone in the DFW area.

Bi
Review №84

I messaged Mister Glass to see if they could fix my sagging frameless glass shower door. They messaged me back and set up a time to come out and fixed it very quickly! They arrived on time, were so nice and professional, and they not only fixed my the door alignment, they also fixed the loose door handle! I was just looking online that day for plastic washers and was so happy when they offered to fix it. The handle is solid now and the door is in perfect alignment. Thank you so much!!

Je
Review №85

I used Mister Glass to replace a window on the front of my home. Everything was done on the scheduled provided and the quality was excellent. I will definitely use Mister Glass again!

Kr
Review №86

This Company is amazing have been doing business with them for many years and they never disappoint.

Ma
Review №87

Have used them twice in the past 6 months-for several custom cut glass furniture tops & custom sized glass shelves inside lighted cabinets. All of their employees are pros and their turn around time is fast! Outstanding company!

Ro
Review №88

Mr Glass has been fantastic. I have used them at least 3 times to replace windows in m y house. I live on a golf course and apparently have some not so good golfers on the course. Each time they have been very quick to replace broken panes. Their technicians have all been very good, knowledgeable, and cleanup any broken glass before they leave. For sure I will use them again and I would recommend them to anyone who needs service. BTW I also had a windshield replaced in my truck a few years ago by Mr. Glass. It was a very rainy day and they came out and replaced it in a parking garage near where I worked and did a perfect job. You just cant beat their service !!

Kr
Review №89

Responded to my call for emergency glass door replacement as a true emergency- were on location within an hour to measure and returned same day to install. Professional courteous tidy and efficient. Highly recommend!

Ry
Review №90

What a great experience! On time and professional! In and out.

Na
Review №91

Great service with convenient online quoting. Quality work with knowledgeable staff and timely service. Reuben did a great job replacing my double pane window.

Br
Review №92

My sunroof glass shattered unexpectedly on the highway going 80 mph, nothing hit it, there was nothing around us, anyway I took my truck to Mister Glass on Floyd 2 times, the first time to obviously change the sunroof glass, that was done and they told me i was ready to go, when i left on my first turn I could hear glass rolling around above my head and tried to open the sunroof and it was getting stuck because pieces of glass were still stuck in the track. I took it back to Mr Glass a few days later and told them about the sunroof not opening properly and that glass was rolling around when i turned the truck, they again did take the glass out and blew out the track more, put the glass back in and sent me on my way. Shortly after leaving the shop, I again heard glass rolling around, the sunroof was still having issues opening and closing and then i heard alot of wind noise when i got up to 50 mph. So when I got home I got out to look at the top of the truck and noticed that the glass wasnt set right, the body of the truck was higher than the sunroof on the backside of the glass. This is where I start bitchin, first of all the $1000 bill it cost to replace the glass is absolutely outrageous. I found the glass for $185 online and after some research I figured out how to remove the glass, clean out the tracks and set the glass correct. It takes all of 20 minutes max to remove the glass and reinstall it so to charge what Mr Glass charged is down right stealing from the customers. I encourage anyone that is looking to get some auto glass replaced to find someone else because all these guys are doing is ripping customers off and not doing quality work. On a side note, there is a big wall picture when you walk in of the owner which was walking around both times i was there, he had no personality, he seemed like one of those owners that didnt care about his customers, only his money. I am a business owner and I dont treat my customers like that. I will not be back and will encourage anyone I talk to about auto glass to stay far away from Mr. Glass on Floyd Rd.

Ji
Review №93

After spending a week trying to get another company to replace a broken glass at our house we gave up and called Mr. Glass.Natalie was very professional, quoted a price that was 25% less, got it scheduled and completed within 2 days.A great job!

Ni
Review №94

Very responsive, great service.

Ke
Review №95

They came out when they said they were coming, which is important to me. Checked out the home window replacement job, efficiently. Gave me a very reasonable quote, told me when my glass would be in, and when the repair would happen. And it all went according to plan, I was shocked, Because there is always always delays with contractors. I will use them again

Ka
Review №96

Place was amazing!!! The staff was very friendly and squeezed me in same day. Highly recommend!

Ge
Review №97

Prompt, courteous and did an excellent. Should I ever need the services again I will use them and recommend.

Ju
Review №98

Mr. Glass did a wonderful job on our window installation. Their team is experienced and friendly. They cleaned up well after the install too. I highly recommend Mr. Glass.

Ma
Review №99

Everyone we delt with was punctual and professional. We are so pleased with the windows. And the crew left everything very neat and clean. Will definitely call Mister Glass for all our window and glass needs.

Fi
Review №100

Very professional and fast lees than 20 minutes they fixed my windshield I will recommend it.

Information
63 Photos
100 Comments
4.9 Rating
  • Address:13342 Floyd Cir, Dallas, TX 75243, United States
  • Site:https://misterglassinc.com
  • Phone:(972) 669-0951
Categories
  • Auto glass shop
  • Glass & mirror shop
  • Glass repair service
  • Shower door shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–12pm
  • Sunday:Closed
Service options
  • Online estimates:Yes
  • On-site services:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
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