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Payne & Sons Paint & Body Shop
12243 Shiloh Rd, Dallas, TX 75228, United States
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Payne & Sons Paint & Body Shop
Comments
Ro
Review №1

Great service and honest prices! Got my bumper replaced. Would highly suggest!

Jo
Review №2

The owners really do care about quality, safe and proper repairs. I wouldnt hesitate to use this facility. After speaking with Logan on numerous occasions you can tell that the owner is PASSIONATE and CARES.Dont believe me? CALL and see for yourself, they will help you understand this difficult process the insurance companies have created to FIX THE CARS CORRECTLY.

al
Review №3

Great service! One of the best customer service experience I have ever had. Mr. Bill, is a true professional. He goes above and beyond to take care of customers needs!

ja
Review №4

These guys are simply the best... i went in with VERY HIGH expectations and WOW they simply blew me away!!!! They helped me through every step of the process. Dont take my word for it use them on your next accident

Da
Review №5

Fantastic body shop who looks out for the best interest of their customers. Payne & Sons has consumers safety as their #1 priority, which unfortunately, is not the case for many other shops. A+ business who provides A+ repairs.

Kr
Review №6

Fantastic group of people!Helpful and focused on the best ending for longterm ownership of the car.Thanks!

RJ
Review №7

These guys are top notch! I worked with Curtis, but I spoke to a few other individuals at the shop throughout the process, and everyone I dealt with was helpful, professional, and knowledgeable.I took my vehicle to Payne and Sons after an accident that I was involved in and they walked me through the entire process and worked directly with my insurance and I got my vehicle back looking better than it did before my accident! I would recommend Payne and Sons to anybody and everybody I know if ever in need of body work!

Ty
Review №8

We had a door replaced, dents taken out and a new bumper put on our Suburban. Logan and Curtis did a great job! Their customer service was excellent and they handle the insurance claims flawlessly. Ill definitely bring my car back to Payne and Sons!

La
Review №9

WowA Collision Center that works for the guest and not the Insurance Companies.Thank you so much!

jo
Review №10

Incredible attention to detail on the work done, and very caring and kind staff.

Tr
Review №11

STAY AWAY FROM THIS PLACE... First, they had my car in their body shop for 52 days. My insurance paid them 13k to fix my car and ever since have had major issues.. including needing to TAPE my windows to the door because they were not fixed properly... and to make matters worse, they refuse to take responsibility.. TERRIBLE customer service, and terrible ownership.

Am
Review №12

Would not recommend to anybody I had my car towed there after hitting a dog the first estimate was $16,000 for hitting a dog so when I told them I was going to have it towed back to my house they decided they would not release my car even after payment from my insurance company they want to keep my car to keep the prices going up for their storage cost it has been a big hassle I would never ever put anybody through this and it has been a waste of my time and money even considering them as somebody to repair my vehicle please dont put yourself through it they are not worth it so just to recap they say $16,000 to fix my car my insurance that $3,800 tops to fix my vehicle that has been a big headache a waste of my time wasting my money and I am very upset if you have any smart you will never use these people

Pa
Review №13

😎

De
Review №14

Thank you Mr Curtis great customer service!!!😃

Da
Review №15

If you want a trustworthy thorough body shop, this is the place to go. I have seen the work they put out and it is top notch. Last car I took to them couldnt be saved. My insurance company wrote an estimate less than half of Payne and Sons estimate. They are very thorough, and that is key when safely driving your family around day to day. I am sure there are plenty of shops that would have taken my insurance check, and just done that much work, just to put it back on the road. I will be going there in the future for any and all of my body shop needs.

Sa
Review №16

Fabulous service!! Thanks Charles and team. Another worth writing review. i took my car to Payne & Sons Paint & Body Shop to check my car for any necessary fixes since i needed to travel out of town during the long weekend. Charles and team detected my car needed a new battery and quickly repaired and check for other necessary fixes. Issue was fixed..Turn around time was quick and team attentive. My car was safe to drive. Awesome job!!

Ja
Review №17

These guys are Awesome. I’ve known them for years. Their work is always spectacular however it is their customer service that blows me away. My daughter has a fender bender in work parking lot. I called Logan and he said he would handle everything. He got my daughter car back in 2 days looking brand new. Thanks guys. You are the best!!! Five stars!!!!

Ro
Review №18

Great company,Curtis is the best

Ka
Review №19

Nice place business

Ha
Review №20

I never thought Id be delighted by a body shop, but Karrys was a totally pleasant, reliable and professional experience from walk-in estimate to pickup. Cant wait until the next time I dent the side of my car! (Just kidding about that last part.)

Ed
Review №21

I have had two “opportunities” to use Payne & Sons and I HIGHLY recommend them. They stand up to the insurance companies and insist on providing quality work. The manager, Logan Payne, spent many hours working with several adjusters to finally resolve my claim - and kept me in the loop.If you have the misfortune of needing body work, contact Payne & Sons - you won’t be disappointed.

St
Review №22

I took my car in to get an estimate and they were very quick and friendly!

ar
Review №23

Payne & Sons Paint & Body I repair my truck very fast and they did a very good quality job the next day I came back for some minor adjustments and CHRIS attended me it was very kind and also explained that I have a guarantee while I owned the truck I recommend 100%. thanks payne & sons paint & body

Ja
Review №24

These guys do a great job and most importantly are honest and transparent. Very professional and good communicators when working with insurance.

Sh
Review №25

HIGHLY recommended! Had to bring my car back due to rain getting in my trunk. NO ISSUES, and fixed the same day.

Ch
Review №26

I dont usually write reviews, but I feel like I would be doing a major injustice to not recognize the quality of work that Payne & Sons did repairing my Honda Civic. My bumper tore off, and instead of just trying to put a new bumper on (paying for unnecessary repairs), Travis said hell do his best to reattach the bumper. The work was done quickly and at a very reasonable price.More so than the price, I was beyond impressed with how Travis went the extra mile to clean my vehicle instead and out. As a Marine veteran, we were taught to leave a place better than we found it. Travis certainly returned my car in better shape than when he got it. I will be returning here for all my auto body repairs from now on!

Ma
Review №27

Great body technicians performing great body work! The windshield & glass part of the shop was equally as great to work with. Worth the 40 minute drive!

Ch
Review №28

Logan,Travis &Chris were great,my wife and I appreciate the job they did! KUDOS!!!👏👏👏

Mi
Review №29

Chris was awesome and the repair done on my kia soul looks like new. They were very attentive/ transparent throughout the process. I would definitely use them again in the future.

Ra
Review №30

Jon is one of the best men that I know he will treat you fare and he has a great family. And great service. Thanks.

Ri
Review №31

Payne & Sons did a great job on our car after an accident. The repairs were done on time, they coordinated with the other drivers insurance kept us informed. When we had a minor related problem two months after the repairs, they took care of it quickly at no charge and returned our car to our home.

Ke
Review №32

They know whats up. They did an excellent blend job to touch up my car.

Je
Review №33

Had to have my 2014 Honda Accord repaired due to a hit and run accident. At first, I considered taking it back to the dealership for the repair but noticed the reviews for Payne and Son. The service was top notch. They explained the process and keep my up to date regarding the status of the repair and worked with my insurance. The work they did was excellent. My car looked just as good as the first day I first drove it off the dealerships lot. No one wants to be in a accident and deal with getting their car repaired, but if this unfortunate event happens, Payne and Son is the place to take your vehicle

We
Review №34

Good people, were happy to address any questions I had about the parts being used to repair my vehicle.

Do
Review №35

First time there. Will give feedback later.

pa
Review №36

Work looks like factory or better. Excellent work. Worth going back.

Sc
Review №37

Outstanding body shop, fast turn around with precision work. I would recommend them to anyone and everyone.

So
Review №38

Great service. Provided text message and notifications throughout the process of my car repair. Very convenient

De
Review №39

I love this place. Every car from our fleet comes here, always. They have no competition.

Si
Review №40

Very disappointed and disasstified. First of all I have a 2005 G35 Infiniti. The left light was replaced what they called an OEM part. It looked horrific. I cant believe they would use a part in that condition on their customers vehicle. Hows that for customer satisfaction. They charged me 643.00 for that. You could obviously tell it was in poor condition. Then they also replaced and painted my right fender which had over spray plus a visible scratch. My husband contacted them and they just gave him the run around! We spent 4,381.00 for a very unprofessional job! These people are not worried about pleasing people, they got their money and thats all they care about. Please think twice before you take your vehicle there. Crooks thats all I can say!!!

La
Review №41

Good service. Lets see how long the paint job will last

Se
Review №42

Great shop, good people, but sadly there was a nail in my tire when I got the car back.

De
Review №43

They do a great job on your vehicle

Jo
Review №44

Friendly, professional, and honest. Hard to come by service like this now days.

Er
Review №45

Quick turnaround for repairs. Excellent job!

Li
Review №46

I can sum it up in one sentence: No where but Payne & Sons for car repairs/body work.

Bu
Review №47

They did a fantastic job on my car

Ne
Review №48

Great work done in a timely fashion!

Ca
Review №49

Excellent service and staff.

Jo
Review №50

Excellent service

Bo
Review №51

The Boom

KI
Review №52

Customer service was decent

Ro
Review №53

Thank you Scott!

to
Review №54

Polite and efficient

Ga
Review №55

Its just alright

Li
Review №56

Great bodywork

Ba
Review №57

Efficient!!!!!!!

Of
Review №58

In my opinion it is a good workshop, they do a good job and treat people with kindness, it is a pity that Sate Farm does not work with them fully

Information
17 Photos
58 Comments
4.5 Rating
  • Address:12243 Shiloh Rd, Dallas, TX 75228, United States
  • Site:http://payneandsonsbodyshop.com/
  • Phone:+1 214-321-4362
Categories
  • Auto body shop
Working hours
  • Monday:7AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7AM–5:30PM
  • Friday:7AM–5:30PM
  • Saturday:7AM–5:30PM
  • Sunday:7AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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