Love the people that work here it’s a great dam store lol

This place is so inspirational it makes me want to buy it all and run home to decorate. You can get some good deals if you check the clearance section.

The good news is that PB has really good products. The bad news is that it has been years since Ive been dismissed and disrespected by anyone like what happened to me today. I arrived for a 5:00 appointment at 4:10. The salesperson asked for a few minutes before helping me. At 5:20 I went to her after hanging around like a fool and asked when shed help me. She asked for another 20 minutes and I told her I would not wait any longer. She turned me over to another associate who helped me. Got the purchase made and left the store at 6:10. P.S. She was still waiting on the same customer that she had asked for 20 minutes some 50 minutes later. Total BS on her part. Shame on her. I will be sure everyone know about how I was treated by Amy at Pottery Barn.

I agree with comments about poor customer service. The employees at the cash register never look or seem cheery or welcoming, just dour and exasperated. This Christmas season I had the single worst online customer service experience Ive ever had with any online ordering from any retailer. I was not informed my item (silk scrunchies, multi-colored) was on backorder from the website, and was only informed of this after I received my purchase summary email. If I had known, I wouldnt have ordered the item as a Christmas gift. I called customer service Monday 12.10.18 (there is absolutely no way to file any customer questions online, via website or via email) and they gave me a bogus tracking number on the item that didnt exist, and told me that the item would be delivered for sure on Wednesday 12.12.18 (this was also emailed to me as a confirmation). I called Saturday 12.15.18 after receiving nothing yet, and used the automated tracking system which told me the item could be expected in MAY 2019! So I called customer service again today (12.17.18) and was placed on hold for 10 minutes before being transferred to 3 different customer service phone reps (the first 2 didnt seem to know how to put in a request to cancel shipment of the item so I wouldnt be charged). Only the 3rd rep was able to process this request. I wasted 30 minutes on the phone being placed on hold and speaking to clueless unhelpful reps before I finally had my request honored. Message to Pottery Barn, get with the program, if you cant match the customer service standards of other online retailers with their efficiency in order fulfillment and logistical quality control standards, dont even bother offering an online marketplace to the public. Pottery Barn wants to bill itself as a high-end retailer, so they should reflect that in their service as well.

Always an excellent place but access is now limited and not as easy to shop there as pre-ccp.

Phenomenal customer service on Tuesday 12/28. They really went out of their way to make sure we left happy with what we wanted. Store was fairly busy, but three associates (one who was off) helped us get exactly what we wanted. Although its 99 minutes from my house, Ill be back!

Great prices and furniture is phonemenial. I came in looking for a couple items for my home and was amazed by the prices. Expected to spend a bunch, but that was not the case at all.

We ordered a custom/sectional sofa. Told multiple times it is coming and then they are a no show. Customer service and warehouse put you on hold over and over again. No one seems to know what is going on. No one is accountable and they could care less about customer satisfaction. Will never purchase anything from them again. Please do not use this company. They should not be in business when they treat customers so poorly!

I should have known not to come here from the reviews but I didnt know a return could go so wrong and the staff so rude. It is the holidays it is busy and you work in retail. So you need not be rude.I took an item back to return and without telling me how I was going to be refunded they gave me a paper and said ok here you go!! Wait I bought two and I only needed one so I am returning one why cant I get cash back? Because she already did the transaction and one was bought on line. If she explained that to me I would have got my other receipt for my in store purchase but now I have to wait for a gift card to come in the mail and I dont get my cash. And during Christmas time my cash is far more importantStephanie was helping me and right from the get go she was rude and looked pissed. I will never return!

Always like it furnitures are modern yet elegant. Plus sperior customer service

SOMETIMES I FEEL LIKE IM WANDERING THROUGH A WAREHOUSE OF MERCHANDISE, MISSING THE REAL BEAUTIFUL EXPERIENCE WITH SUCH LOVELY PRODUCTS.

Amazing customer service. We went in to purchase a dining table set and the process was very easy and we were able to save money too.

The GM here is so awesome and knowledgeable! Beautiful store, well be back

If there are any shipping issues, they just blame the manufacturer and act oblivious, while asking you to keep waiting. Poor customer service.

Horrible customer service. Wouldn’t work on fixing the shipping issue and constantly put me on hold and didn’t offer any resolution or help! The manager Melaku Michael was rude and unpolite, plus not a lot to choose from, need more variety

Was not open Sunday at 10AM per website and google. Open at 11AM. Please update.

Great place to get ideas as well as items.

Fun place to visit and great furniture.

Posh!

Such a wonderful assortment of merchandise!

Bad customer service but i love coming into the store to get what i need.

Friendly staff and beautiful items!

Very pleasent.

Took 1-1/2 hours to check with other stores because South Coast did not have what I wanted. Frustrating that it took so long and I walked away with nothing.

Is this a awrong place to take a woman to on a first date....

Disappointed we couldnt get what we came a very long way for.

Terrible costumes service . They are very rude . ..

Worst customer service... also I was on hold for 10 minutes and still waiting for my order to arrive. They never call back and seems very disorganized.

To follow

Decor

It is a place where everything you need is beautiful, you can find a lot of everything with a large parking lot

Love itb