DocSign went pretty smoothly. Interaction over the phone with Finance dept. went very smoothly. Easy process to pick up and exchange the vehicles. We have always had a great experience with Audi Concord. This is our 3rd A4. Love the car.

Audi Concord was timely and efficient with my service. They diagnosed and fixed a problem above and beyond the regular maintenance. Being able to use one of their rental cars is so helpful. And everything was super efficient and easy.

I really enjoy having my car serviced at Audi Concord. Damon Matthew Kent was very friendly, professional and answered my questions. Although they are very busy and booked they were able to work my car into the schedule for a battery replacement which was greatly appreciated.Thanks Again!Julian Martinez

The staff at Audi Concord were great. They were punctual, communicated and explained everything thoroughly, got me into a loaner and I was on my way shortly after my appt time. I was sent a video explaining the issue, it was fixed and cleaned up well before returning. They were so kind to bring my car back to base!

Jarod and Alex were great. Helped me get the exact thing I was after and really made everything easy. Went above to assist in things. Seemed genuine in their character.

Scott and his service team are beyond amazing and provide exceptional and honest service! What I love, they are relationship based, get to know you and your vehicle and you are not treated like a number. I will not take my Audi’s to anyone else.

Audi of concord took care of my Audi A4 needs. I worked with Scott and he was very professional, answered all questions, and very good at relaying up to date info to me. It was the perfect Audi shop visit.

All of my interactions with Audi Concord have been great so far. Sometimes a little tough to get a hold of the same service administrator, but once you are scheduled, everything else is smooth. Very helpful with a few parts issues I had (thanks road debris), and taking care of issues whiley A4 under warranty. I was referred by a friend with an older model A4, and would also recommend them to other audi owners looking for a new shop.

Great Service and the Service Team are amazing. Although Livermore Audi is close to my Home ; I prefer Concord for the Customer Service.Had really bad experience with Livermore; Somehow the whole Customer Service is NOT there .Concord Audi : The best Customer Service and since last 4 years everybody i spoke in this showroom are very courteous and helpful.

Upon purchasing my Audi Q5 from Audi Concord five years ago, I was happy with the sales process then and continue to be impressed with the quality of service they provide to this day. My most recent experience with Junior Service Advisor Marcus Sauceda exemplified this. Mr. Sauceda, while demonstrating professionalism and intellect, was very responsive in getting back to me with the answers I needed and made sure my vehicle was taken care of. In addition, he ensured my transportation needs were addressed, while my vehicle was being serviced; as my time is limited and important to me. He should be commended for the diligence and work ethic that he provides at Audi Concord.

Made a 7:15 am appointment. Service personnel were ready for me. I had scheduled a loaner car. My insurance card on me was expired. The gentleman in charge of the loaner cars, politely informed me to call my insurance company and they would email a copy of my proof of insurance. Once obtained, he would take a picture of my insurance card. Making the call and receiving the email took about 3 minutes. Audi’s loaner car specialist was calming to me and assisted me to ensure I got my loaner car. He is an asset to the organization.My car was quickly serviced within a few hours and I was provided a detailed explanation of the serviced tendered from Ken.

Damon was knowledgeable, and did what he said they would do within the timeline he laid out. He reached out to me when needed and insured I didnt have to contact him to find out my cars status.The service video from the mechanic/tech was a surprise. Very professional. Almost felt as if I was at a nice restaurant and the waiter was explaining the courses.Im on my second Audi and been serviced by these folks since 2011.

Our Service Advisor Marcus was very helpful and knowledgeable, and the service performed on our Audi was great. Very happy we use Audi Concord.

Patty was able to take me on extremely short notice and assist me in getting my flat tire fixed. She did a tire by tire inspection and determined I only needed the one tire replaced. She also suggested new tire valves tops for two tires that were missing it. The free car wash was the cherry on top. I can’t thank her enough for fitting me in on a Saturday and being such a kind and considerate professional. A total life saver!

Brent was great to work with. This was my first time buying a luxury brand. I was expecting the sales team to be on the snootier side but that was not the case at all. They couldn’t have been more nicer and easy to work with. Finance manager went through the usual product selling but didn’t feel pressure at all. Would buy from them again. Special Kudos to my sales rep Brent!

Paul and Adrian were a pleasure to work with! They took the intimidation out of buying a used car. I appreciated the fact that they took me seriously as a potential buyer even though I drove into the lot with a very old, non-luxury brand car (This was not my experience at every dealership). They also took the time to compare their cars to others I had looked at, both pros and cons. Thank you for all of your patience with my never ending questions. Thank you for making my car buying experience so easy.

We are pleased with the work of the service department at Audi Concord. They have in several instances taken the time to fully understand and diagnose problems in complex automobiles. Ken, our service representative, has been helpful and patient in getting problems resolved. We like the care that is done to service our Audi.

They wouldnt sell me a new car (even above MSRP) with my own financing unless they pulled my credit.First it was to verify my identity, then it was to have a backup offer incase financing fell through, then the sales manager Eddie Martz rudely tells me the only way we dont pull credit is if you pay with cash.I asked for the policy in writing and they told me their attorney will send it to me.

The service department at Audi Concord is awesome. The staff here is extremely professional, courteous and makes you feel welcome. The whole process of getting car serviced - from setting up an appointment to service - has always been super smooth! Highly recommend.

Great facility, great staff, great service. I bought two cars from this dealer despite it is not my nearest dealer.

It takes a while to book an appointment, but the experience is usually great once your day arrives. I really appreciate the new inspection video that is part of the service.

I have never had an easier experience buying a car until I came here. Found a car online and the response was quick the very next day. Justin helped with the process from beginning to end, and I drove off with the car I wanted. They replaced the battery as promised, detailed the car, and actually filled the the gas tank up full. I will definitely recommend this place to friends who are looking for a new car. Excellent service from Audi Concord.

Service at Concord Audi is the BEST. Service Agent Marcus was extremely helpful explaining the services, what to expect for future services, giving suggestions on up keep of my car. He handled Lyft services for me to be taken back and forth while my car was being worked on. Very nice, very friendly, courteous. Car was completed within reasonable time, all went perfectly well.

Ive had a very smooth and pleasant experience with Audi Concord so far. I got my first Audi lease here, my first Audi maintenance and then finally successfully bought out my car. No hassle, no delays!

I have always had great service here at Audi Concord. Patty is the best. She is super helpful, explains everything, and gives great service.

I looked at 3 other Audi dealerships before finding the perfect car at Audi Concord, and by far this dealership is the best to work with. Everyone I interacted with were knowledgeable, friendly, and genuine. David made the whole process so easy and straightforward. If you are looking for an Audi, you definitely need to come here and no doubt you will be treated well.

Great service and very communicative through the entire process. Also provided me a very clean loaner car for the day. Would highly recommend their service team

Thank you all for your time and great selection!!! I had my heart set on a specific vehicle and you all helped make my wish come true !I REALLY LOVE OUR NEW ADDITION!!!Blessings to everyone at Audi Concord!!❤️

My car had an electrical emergency and wouldn’t start if I shut it off. I called Concord Audi and they arranged for me to drop off my car and get a loaner. My car was repaired the next morning and has run perfectly since then.

We leased an Audi A6 2T Premium Plus from Audi Concord. We traded in our 2015 Q5 as part of the deal. Given the shortage of inventory, we were able to find good options in Audi Concord. The entire process was very smooth. We are very happy with experience there. We highly recommend this dealership.

I’ve been an Audi customer for 8 years, and this was the best and easiest purchasing process yet. Love the transparent negotiation process and especially the awesome new remote financing process. Made things so much more convenient! I’d recommend this dealership to anyone.

Had a great time purchasing a new Audi Q5 from this location. From the moment I stepped onto the building, I was provided with perfect service from Jacob. Even through an appointment on the phone, Ben the Financial Manager helped guide me throughout finishing with the final process. Nothing but 5 Star service from the both of them. It only proves how highly these Audi Employees care for their customers. Much appreciated. I can vouch from experience that this is the place to purchase your Audi from.

I’m so glad that I was able to make my appointment with Audi Concord, the customer service was incredibly and the service they provided to me was the best experience ever. Thanks to Ken Service Consultant I was able to choose the best deal, which fit perfectly great to my vehicle needs.I will highly recommend this dealership anytime without any doubt.Thank you Ken once again for your performance and thanks to your technicians as well.

My experience at Audi of Concord was quite pleasant. My service rep - Marcus S. was very attentive and he took the time to explain everything that would happen during my visit. He let me know the service that was done and when my car would be ready. I arrived just before closing and he had paperwork and my car washed and ready for me to drive home. I truly appreciated his excellent customer service and how he made my time at Audi of Concord one I will remember.

Thank you Mike Forney for your assistance. I was well informed with what needed to be done with my car! Excellent communication and service.

Best Audi service that I have experienced. Service manager Ken did a great job explaining details of what services were performed, with timely and thorough communications.

Great experience with Brent and Audi of Concord throughout the entire buying process.I consider myself to be a high maintenancecustomer, let me rephrase that. I know I am.Brent hung in there the entire way. Superpatient, knowledgeable and trustworthy.I highly recommend buying your next vehicle at Audi of Concord.Found the vehicle I wanted and got what I know is a great deal.

Service organization is top notch. I have been going to them exclusively since 2013 and they go above and beyond to take care of our Audis. Charges are reasonable for a dealer but and the trust I have in them has me going back for all my maintenance and repair needs.

Very professional …. Patti was great. Gave me a loaner. Good communication. No issues. Thanks

Ken was very helpful and courteous. This dealership goes above and beyond to make sure there is complete customer satisfaction.Update: this dealership never disappoints even in these uncertain times, hitting car manufacturers & dealerships very hard. A big shout out goes to Ken for making me another happy Concord Audi customer!

We had a great experience at Audi Concord. Paul Rodriguez and his manager Chris Mcirvin took good care of us. Paul is truly knowledgeable and was able to answer all our questions. Paul went above and beyond in trying to find something that would fit our needs.If you are looking for an Audi in the Bay Area we highly recommend this dealership and Paul Rodriguez.

Online appointment easy, just had to wait 1.5 weeks for soonest opening. Brake and minor service done quicker than estimated. I especially like the new video feature from Audi Technician showing work done before paying. Been going to Concord Audi over 20 years and never had an issue with Service Dept. 5-Stars and will continue bringing my vehicle or wifes car there for service.

Service department always has great customer service, always friendly and accommodating, always goes above and beyond for me. I drive from vacaville to specifically go to concord Audi anytime I need service because of all the great experiences I have had here. Thank you Audi concord you have made me a lifetime customer.

Brent Atkinson and Sammy Velasco were so professional, attentive & helpful. It was an all-around great experience! Glad to join this prestigious Audi family!!

I did not get a loaner car even though while booking I was told that you would get a loaner and we will check with you a couple of days before the appointment. I was not asked about that and was being told I can get another appointment after 2 weeks for loaner. I had to spend 50 bucks out of pocket to pick up someone I was supposed to.

Audi of Concord went over and above when trying to find the correct car for my needs, Brent Atkinson my sales associate was so helpful and gave me the most up to date information to get the vehicle SQ5 that really worked for me. Each member of the Concord Audi team has a specialty, the tech. go to guy-showed and explained all the features and followed up with tutorials for those like me that are technology impaired.Audi of Concord general sales manager Eddie Martz reached out to me through the whole purchasing experience .I am very satisfied with my new Audi.

Brent at Audi Concord was so easy to work with. No haggle pricing. Straight to the point with excellent communication and service. This is how car buying should be. Along with the ease of DocuSign the entire process was quick and simple.

I have been going to Audi of Concord for over a year to service my A8. My service advisor, Ken Shupe, has handled all of my service needs with the highest level of care. From fitting me into their busy schedule to making sure my extended warranty covers necessary repairs, Ken always went the extra mile to provide me with the best possible service. I have been a loyal Audi customer for over 20 years and I can honestly attest that Ken and his team have been the best group I have worked with over this time span.

The absolute worst service experience I have ever had at a dealership. Ken the service representative who I dealt with lied to me was rude and threatening with respect to the loaner vehicle I received. I have no level of confidence that the issue with my car was resolved in a satisfactory manner. When I received my car back someone with the team at audi concord had broken my armrest. These people are horrible. Dont trust your car with them.

I don’t generally leave reviews but in this instance I think it’s worth it. I just got my 2015 A3 serviced and the experience was smooth, the communication no fuss, and the feedback and information I was provided transparent and clear. I was offered a clean and new courtesy vehicle as the work would take over a day, received a video update showing all inspection points with commentary from the mechanic, and wasn’t oversold on any work that wasn’t necessary. I have experience from 2 additional Bay Area Audi dealerships and I can say that so far, Audi Concord has surpassed their level of service considerably.

Friendly, courteous service by Mike Forney. Inspection video sent by text and email from Bradley Alexander was informative and provided ease of mind. Overall a very good experience, as usual.

It took awhile to get an appointment, but the Service Department is really top notch. Service Advisor kept me up to date on the progress of my repair.

Services included A/C gasket replacement, engine oil/filter exchange, and exterior wash/interior vacuum. Wash was not through- lots of brake dust still on the wheels, water spots on the mirrors, and the interior clearly was clearly not vacuumed. For paying hundreds of dollars for the oil change alone, one might expect the wash service to be top notch…

Marcus, my service advisor was very helpful and informative. My technician sent me a video inspection of the vehicle. That was a nice touch. Everyone in the dealership was very friendly and helpful!

I believe the part needed could have been ordered in a more timely manner. Also, diagnostics probably wasnt required as there was likely only one cause for the problem.

Audi concord is the best place to find your next Audi! They have the most inventory in the bay and have the best staff, we love them!

Professional and courteous service. Helpful and knowledgeable staff of associates.

Love them always there to help… great customer service!

After having my Audi stolen by car jacking i was in need of a smooth experience and this was it! Adrian was great and professional as were all staff there in Concord. I am happy with my new car and hoping when ready to Level UP to return for next Audi, R Torres, Esq

Quick, efficient, and communicative. I was, at first, a bit worried having to take my car into this dealership as my previous experiences with the Oakland Audi dealership were very negative but my experience at this dealership was the complete opposite. The turnaround time was quick and the staff was very helpful and courteous, keeping me ‘in the loop’ as far as what was going on with my car. If you are looking to dealWith an Audi dealership service department, from my personal experience, I definitely recommend them.

Great customer service. Ken was very helpful and I enjoyed my experience.

Wonderful experience at Audi Concord! The dealership is gorgeous, the technologist I worked with was amazing, and I’ve never had such a smooth car buying experience. Thank you so much!

This dealership is top notch. Both times I have been here they were helpful and great at communicating. They got right back to me after I emailed a question with a follow up phone call. The service and parts department was friendly and got me exactly what I needed. If you’re shopping fir an Audi go to this dealer, you won’t be disappointed . Avoid Oakland’s Audi dealership ! This one is far better

BEWARE OF UNNECESSARY AND COSTLY SERVICE RECOMMENDATIONS:I took my 2021 Q8 in for its first scheduled 1-year service. When I checked-in I asked for an estimate and was told just shy of $500. I then presented a copy from the Owners Manual of Audis recommend service items for this 1-year service. It comprised an oil & filter change and 4 inspections. I would estimate about 1 hours work + parts. I asked the service writer what it would cost to do only the Audi Factory recommended service: $250... about 1/2 the initial estimate. I consider this predatory marketing.GMS

Lived on 4 different states. 4 different Audi locations. Audi Concord is my most recent one and the best one so far. The attention to detail and the customer service is excellent! Kudos to the Audi Concord team for always taking care of me and my car!

I met Alex Kludt in 2012 at Concord Audi. I walked onto the lot without knowing much about Audi’s or knowing anyone there and was pleasantly surprised at how well I was taken care of. I was also blown away by the Audi product. After a test drive with Alex we made a deal for my first real sports car, a 2012 A4. It went so smooth that it made me feel like perhaps I wasn’t getting the best deal but to the contrary I got a fantastic deal. Not knowing much about Audi’s aside from their strong reputation I took Alex’s word that I was getting the right package for what I was looking for. After driving the car for several months I learned that the deal I got was better than I had initially thought and that the car had exceeded my expectations. Three years later Alex took care of me again with an upgrade to a 2015 S4. Again…a seamless transaction. Here we are in 2021 and again Alex lived up to his reputation and upgraded me into a 2021 S4. As usual, a seamless transaction and a car that I’m completely in love with. Can’t recommend Alex Kludt and Audi Concord enough. Everyone is really nice there. Over the last ten years I have been taken care of by essentially everyone at the dealership. Alex always kept up with me after purchases to make sure I was enjoying my car and every time I went in for a service I got the white glove treatment. I’m a very happy customer and looking forward to many more awesome vehicles from Audi Concord.

I brought my 2019 Q5 for its 20,000 mile service. Making the appointment was very easy by phone.When I arrived, Mike Forney (my Service Advisor) was very pleasant and well-prepared to check in my vehicle as he had already pulled up my record and knew that there was also an update campaign on the ECU software.I was provided with a loaner which made the logistics a lot easier for me. A few hours later, I was pleasantly surprised to get an email with a link to a walkthrough recording with the Service Technician (Z. Cruz) as he was doing a multi-point inspection of our Q5. This is a new nice touch! Service was completed earlier than promised. Mike called to let me know what time it would be ready for pick up. Checkout was just as efficient. Our vehicle was also cleaned before delivery.I definitely would recommend Audi Concord Service (and Sales). Great crew!

My chief reason for the one star review is the interior protection plan I bought with my Audi. I know that additional protection or warranties on a car is rarely a financially prudent decision, but I was at least hoping to save myself some stress of fixing problems with my car. I have some damage to the leather upholstery which should be covered by the plan, however Audi refuses to cover it, and also refuses to refund me the cost of the warranty. Basically, they never responded to any emails or phone calls in any meaningful way. I have spoken to 4 different people and never gotten any resolution. This dealership has the worst customer service I have ever encountered - even my health insurance trying to deny me coverage will at least respond to my messages.

Service was prompt and thorough. The loaner car was great. Thank you so much.

I called at 11:30 today to get a quote on replacing an AC Compressor. I spoke to that parts staff who promptly provided a quote for the part, but said the service department would be the ones to speak to regarding a labor estimate. I then was transferred to a service line that led to voice-mail. I tried calling again later and spoke to a nice person over the phone who said that the service staff was backlogged at that time/on lunch and said they would take down my information to have one of the service staff contact me back. I never received a call or voice-mail in return. I would suggest trying another dealership or shop just based off of that experience alone.

Once again I’m very pleased with the service I received from Audi Concord. Ken(service advisor) is always great to work with & let’s me know exactly what was wrong with my car, and also gave a suggestion to get better performing tires. The Audi Tech(I am not sure what his name is) did a great job with the alignment on my car and it drives amazing now. Also the gentlemen who took the keys for the loaner car and showed me where my car was was very nice.

Great as always and Patti is the best!!

My 20 year old son was looking for his first car purchase and Audi Concord really went above and beyond to make it a seamless process. They also connected us with great financing! I’m so glad my son’s first car buying experience was so positive.

Awesome experience! Damon is well versed in all things Audi, attentive, personable and professional. It was my first time visiting this dealership and look forward to many more… thank you!

You guys are good - the whole process went smooth.Maurice Lafayette

Excellent first service experience at Audi Concord. Work completed on time. Great communications. Thank you.

Had some questions at the Parts department about my Father in laws Audi and I was treated very kindly, they answered my questions, and were helpful.

Audi Concord provides great customer service and incorporates text and video communications for their service appointments

1st class service. Everyone is extremely helpful and professional.

Great car buying experience with David Schulz. Prompt, courteous and no haggle pricing. Would highly recommend.

I had made an appointment to have my oil changed, as part of regular maintenance. As I was about to being it in, a check engine light also appeared on the computer display. They ran a diagnostic and told me that two things were coming up in the diagnostics PC. The first one was i needed a new water pump and thermostat, and the other one they said it was spark misfiring, most likely due to buildup in the intake. I told them to go ahead and change the pump and thermostat, but that the intake cleaning had been performed by them just over a year ago. I told them to do it, if they felt it was needed, but that they should absorb the cost as most likely the technician didnt do a good job the first time. They totally ignored my suggestion, and placed in the work report, that I had declined the work. Which is a blatant lie. I will be contacting the service manager to complain about this. Very disappointed at the blatant disregard of my suggestion, by Damon and Mike, the two service advisors that I worked with. The car feels fine, so I hope it stays that way. But why take a risk when Im already paying them $2500 in repairs? Very bad, customer service.

It was a great experience with the help of Patty Hudec. I love having accessibility to another car while mine is being worked on.

We purchased and have always serviced our Audi Q7 at Audi Concord. We have had consistently wonderful interactions and care here. Most Notable, Mike Forney has been out advisor and his attention to detail and customer service has been a 11 out of 10 on our personal scale !!!Thanks so much Mike, technicians, facility staff & all yoir employees for continuing to give us excellent service & customer support no matter what our concern !

Link to the video of a review peering at the underside of the car is novel and interesting. Couldnt understand all the words but thats okay. Service was easy to set up and Im comfortable that the work was thorough.

The service department was excellent, and they took care of me. I had some issues went by in the car, and, honestly the finance department was terrible to work with. They really screwed me over. Someone tried to help me when I brought my car in to be serviced, but I was still Treated poorly, and my issue was only half resolved. Ryan, my sales person, and Patty, my service person were both amazing, and I can’t say enough good things about them.

Marcus got me in w/o appointment and monitored my service every step of the way, very helpful!

Audi Concord is the best selling specially during COVID. Service Dept. is amazing.

Our purchase of a 2021 Audi Q-5 hybrid was an incredibly efficient and organized transaction. Three months earlier our family leased a 2021 Audi etron through this dealership and found the experience comfortable and insightful. Our sales advisor, Brent Atkinson was truly professional and listened to our wants and needs. Because of this initial experience, we choose to return to Concord Audi and purchase the Q-5. We are an Audi family for life and feel so fortunate to have discovered Concord Audi and their incredible team of employees. Special shout out to “our Audi guy” Brent Atkinson!

The service during my last visit was exceptional thanks to Mike.

My experience at Audi Concord today was fantastic. My service representative, Damon Kent, was excellent. He explained everything and arranged for a ride to and from the dealership. Super easy which is what I like!

My Service on my Audi Q7 was great. I dropped off the car show the service Rep a few things and I was picked up for a Lyft ride home. They called me later in the afternoon and sent a lift for me and as quick as I dropped off the car I picked up my car and was off on my way.

Service was good, done early. The tech sent a video walk around of my car and it was good to “see” the work being done. Nice touch!

Audi Concord was very professional and upfront with everything. The online application was so simple and made it easier to purchase the vehicle I was interested in. Nomore waiting at the lot for hours waiting for financing options. Test drive and fill out the application. Come back the next day and drive off in you new car after the detail and fill up the tank for you!

Ive had my car from Audi Concord for almost half a year now and the entire process has been fantastic. From buying during the pandemic with stringent cleanliness protocols to service as protocols have relaxed, I have received great communication and service. Ken in the service departmentndoes an incredible job of communicating and expediting work and was able to get me an appointment with a nice loaner car. My salesman Brent worked so hard to get me behind the wheel of an awesome car that I love and makes time to say hi and chat about Audis or whatever. The sales manager Nick is also very personable and super passionate about Audi and helped me easily get through the sales process. Love this dealership!

If you want good, honest and five star service Audi concord is the place. I received the best service that I’ve received anywhere at Audi concord from the general manager to the salespersons. First class.

The professional atmosphere with the much enjoyed human factor was refreshing ! And the relatability of our Salesperson Kaye, made the process smooth and hassle free.

Lately it’s been difficult to get your car serviced here. When you make appointments they usually cancel or your service spills into the next day. However, once the ball is rolling they provide great service. They even recorded a video of our brake and tire inspection. They even wash and vacuum the car!

From the time I pulled in till the time I picked up my car the service was first class.

Audi Concord gives great service when purchasing any car. We bought a used 2017 Q7 but you would have thought it was 2022 the way everyone treated us. No haggling can I tell you that was my all time most favorite part about the whole transaction. Go see Brent very kind and accommodating.

We worked with Paul Rodriguez who was very helpful and accommodating. We came over from the city and he made sure we were able to complete our purchase and drive home with the car that day. They worked late to make this happen. Great experience buying a certified pre-owned car from this dealership.