Customer service- is non professional, took my deposit but verification email nor text confirmation never received. It’s been over 2 plus months ordered and still getting the runaround about the item and service ordered, service not completed still as of yet-going on three months there, but started the ordering process by Uhaul Florence back in June, worst service all around.

I realize no business is perfect, but in my opinion the guys at the Two Notch location were very helpful and professional. Shontol and Killeel were good guys (hope I spelled their names correctly). They made up for the bad experience we had at the Zimmalcrest location that morning. Pick-up was easy! Thanks, guys!

Had an appointment for an install made two weeks in advance, and when I showed up they basically told me no one was there to do it and to come next morning. Next morning, I showed up to complete the install, and while the manager/employee was very polite and assistive, the part to install was not even there or nowhere to be found in town, and the entire order had to be canceled. This ruined my moving out of Columbia and now I have booked with Budget to conduct my moving.

I rented a large trailer at U-Haul on Two Notch. Picking it up was quick and easy. The woman at the counter was great and Clarence (who hitched it up to my SUV was fantastic. He carefully checked the trailer and rejected the first one b/c of a tire issue. He double-checked the hitch and lights, and loaded all the supplies. It was really a good experience. Ive now returned the trailer with no issues. Thanks Clarence!!

Desk associate was very courteous and timely I was in out in 10 minutes. Trailer was hooked up for me and explained everything clearly. The best UHual i have encountered and i have been all around the US.

Helped us out when no one else would. Dont waste your time calling 20 other locations who never have anything for rent - just go straight here.

I made an appointment and they canceled on me when I got there. There was no question as to what I needed completed. These people will not install a trailer hitch even if you make an appointment.I am most frustrated with the willingness to take an appointment yet zero checks on if they can perform the work.100% call the people performing the instillation not their managers as to speak to the person performing the work.Update: they dont even have the parts. I would give them a zero stars if I could, I have to drive 3.5 hrs ONE WAY to get this installed at another location. I understand messing things up but the refusal to own up to mistakes U-Haul has made has really put me in a terrible situation. I have three days to get a hitch installed otherwise I cant pick up the trailer.I will never use U-Haul you have lost a customer for life.

Excellent customer service! An employee named Quincy Grant was so kind to us when we came to pick up our U-Hual trailer. He knows his stuff!

Quincy Grant was incredibly unprofessional. Upon waiting for approximately 15 minutes and alerting staff via the designated system he said he would be right out. Another customer arrived and was served first. When I asked him again he stated “oh I’m sorry we’re out of propane I forgot” in a tone that implied asking to fill my propane tank after patiently waiting for my turn was too much of an inconvenience. Very disappointed by this experience because this location has previously been a reliable place for my Uhaul needs.

Clarence was very helpful! Great service! Thanks

Jennifer took extra time, even calling other shops, in order to fix the wiring harness and hitch on my truck. She did an amazing job. She was the only person working but she still took the time to do the job right. The customer service there is great.

Staff were very nice. Van was clean and just what I needed. Very efficient check in and out. Will use them again.

Where do I begin. Got a truck in Waycross Ga. that wasnt what I ordered, but I had no choice. I called the Manager in Columbia regarding the Guarantee. He agreed to refund $50 because I was not able to get the type of truck i ordered. Cool right? Well, I turned in the truck and was charged for cake crumbs on the passenger side! Then, charged for extra miles (when I got truck with unlimited miles). Had to sign a promissory note to leave (I wasnt leaving my card details). Then, weeks later I notice a charge from U HAUL on my card! Never again will I rent from them... should have gone to Budget!

👁️❤️GOD1ST! Let me give God the glory first! I dont know how we wouldve been able to complete this move without Him! Every obstacle put in our way was knocked down by His mighty right hand! He sent blessings to us in so many forms, and UHAUL was one of them! Yall got a second?Our move was so complicated. We are virtually all alone here in Columbia, or so we thought at the time. We always know we have the Lord! Our physical family & friends are located up North. Anyway, my BFF of 41 years came down the weekend before to help us (forgot to mention that were both physically disabled) pack, but she could only stay 1.5 days! (People have lives, right?) There were others who couldnt come down, but were helping us by reserving us a truck, hotel (gap days betw move-out and move-in dates), sending $, and praying! All My Sons moving company misrepresented themselves in their pitch to gain our business by omitting the travel/fuel fees (which wouldve added at least another $350-500 to the contract), and I made the decision to go with my tried-and-true UHAUL truck rental!So I picked it up on Friday, the 31st of January, and as usual, everything went great. Fuel in the truck, dollies I requested, and blankets I ordered to protect my furniture. Because of how much stuff we have, how long it took to load, the fact that the driver I had designated for the truck had to go back to MD, and I had to then hire people to unload the truck for us at the new house... Well, the truck didnt get returned until Wednesday night, and I brought the keys back on Thursday morning, February 6th!You might be thinking, Whaaaaaat? You kept that truck that long and 5-0 wasnt looking for you?! Thats exactly what Im saying, BUT I DID CALL ON TUESDAY AFTERNOON. The truck was scheduled to be returned on Tuesday, but after explaining my situation to William, he advised me of what to do and assured me that all would be well. When I turned the keys in, the truck had already been inventoried, fuel level verified AND because of their honesty, Johnny fixed Quincys mistake and they ended up owing me $ back. I love the way these guys looked out for me and took care of me while I was there. They deserve 10🌟! Bravo, gentlemen!

Wasted an hour over 2 days (2 attempts) trying to get a propane tank filled. If you don’t value your time, this is apparently the place for you.

They installed a hitch. Did an adequate job. Took longer than expected.

Posted hours are incorrect. I arrived at 6:11 and the store was closed

Brandon was very helpful with my trailer rental. Excellent assistance!

Polite and professional staff. Quickly processed my rental return.

A terrible place to do business. I had a truck and trailer reserved for 8:00 AM. I showed up at 8:00 AM to get the truck & trailer as I had people at my house waiting to help me load. Nobody showed up until 8:20 AM. I asked the gentleman, dark hair and a goatee, what time they opened as I had people waiting to help me and he then refused to rent me the equipment I had reserved. I was not rude. I just let him know that I had been there sense 8:00 AM and that I was on a schedule and had people waiting to load the truck. This is a real bad place to do business with.

So unprofessional the female worker is in here continuously using the f bomb, not even being considerate of me being in the building, Andrew had perfect customer service I would definitely recommend going to see him only at this location.

I set an appointment for car hauler all went well. Staff hep hook it up and when I was done they unhooked it. Great job.

I will only go there again if I have no other choice!I called and reserved a 10’ truck for pickup at 5pm for 4 hours of use to move 2 couches and a bed frame. After completing my work at Fort Jackson, I arrived at 5pm and was told that the Manager, Hector Santiago, had tried to call me 4 times (twice at home and twice at my mobile number), had cancelled my reservation contract, and the truck was not available. At that time I pulled out my mobile phone and showed the clerk that there were no calls to me from Hector Santiago or any of the rental location phones. (When I returned there were no messages on my home phone). When I asked to speak to the manager I was told he was unavailable and out of the rental location due to an appointment.Reluctantly, I agreed to rent a larger and more expensive truck since I had already scheduled the furniture pickup. I was told that I would have to pay the more expensive rate because Hector Santiago was not available. Before I departed, I told the clerk that Hector Santiago needed to call me to discuss this issue. I expected a call since the the office did not close for another couple hours but he did not.I completed the furniture move, filled up the tank (7.07 gallons for a 55.2 miles of driving) and returned the truck at approximately 8pm completely dissatisfied with the service I had received from U-Haul.Hector Santiago finally called me at 12:33 the next day to say that he had not tried to call me about reservation but had moved my reservation repeatedly and then cancelled it without calling me. He accused me of cursing at him when I was asked why then had not called and why the clerk told me that they did. When I asked about the higher charges, he stated that though he was the manager, he could not do anything about it. So 11 minutes on the phone with the manager during which he did nothing to improve the experience.

Rates are good but the wait is always extremely long andlimited parking

Does a great job friendly management and staff will always shop there to get my U Haul truck and or trailer

Great customer service by Christopher.

Rent here all the time good people

Reserved a uhaul at 10 am Saturday. Showed up at 10 and they are closed and wont answer the phone number that is posted in the door as an alternate contact. it goes straight to voice mail. Trashy and unprofessional place of business

Great place. Great People.

They r good at service..

Easy checkout ubuy.me

Great place to rent a truck

Service was great and customer service was great

They treat u right

Great customer service!

Its a u-haul place.

Trash

Very poor customer service

Rude