Very great experience. Customer service skills were definitely shown. I would recommend.

Have been renting a storage unit at this location for about 6 years and have never had an issue. Ive even rented a truck from here twice when I needed to move some things. The staff has always been helpful. Im not very familiar with the new manager but the old one, Deborah, was awesome. I could call her anytime if I had an issue with getting into the property or my unit.

Ive rented many trailers from this place always good experience, even motorcycle trailer a couple of times, today I needed a trailer so I set up a reservation and went there, the GM was unknowledgeable and wouldnt rent me my trailer because she feels the chains werent in a good spot, its BS wont be doing business with this location again!!Edit: went to another U-haul with no issues. GM at this location obviously doesnt know what shes doing.

Deborah is absolutely fantastic! Her commitment and dedication to going above and beyond in service to her customers is evident in her communication, demeanor, and demonstrated by her actions. She is extremely knowledgeable, thorough, and seemingly always available when any need arises. I had an amazing customer experience which I know is not over yet. I am extremely grateful for the opportunity of experiencing this U-Haul location and I highly recommend it to anyone who is in the Columbia South Carolina area. I can’t say enough about how important these types of customer service experiences are and what they mean for all companies and the customers who are seeking service that genuinely seeks to HELP. I don’t know if anyone genuinely enjoys moving....I don’t... but Deborah went above and beyond doing everything she could to not only relieve stress that already existed, but also to provide joy in the experience which is everything you can ask for in any customer experience. Thank you. :)

Friendly service lady. Plenty of trucks to choose from. Truck worked great....no problem at all.

Be prepared for double charges! If you are renting a storage unit from UHaul you pay up front. When you leave, REGARDLESS of what day of the month you leave you are still charged the entire month. No pro-ration. Essentially you are paying for storage youre not using once you vacate. And according to Thomas at their customer service call center this is a nation wide policy, so you can feel good about knowing they screw the entire nation & not just Columbia, SC!

Very courteous and helpful staff. I had a storage unit there until 2 months ago. After 12 years and ownership change from Public Storage to U-Haul. Public Storage, as a company, had corporate policies more geared to making the consumer happy. U-Hauls staff is very nice, as was Public Storage but the U-Haul added extra fees.Manager and staff will bend over backwards to help you but the companys contracts are not consumer friendly.

The whole chain of Uhaul in Columbia is garbage. Rude staff, rude and unprofessional management...all the way up to the President. It’s a shame for a national company to be this bad. I travel all over the US and have never had so many problems with a company as a whole. Stay away!

Incredibly rude. No straight answer about the cost or ability to use the trash can, even though the ability to use it was outlined in the contract. Yelled at me when I pressed for details, while providing no details, and proudly handed me her card when I asked for her info so that I would know who I was talking about. I paid for a unit at this facility for three years and was not given straight answer or treated with basic human dignity when it was time to move out the unit. Great storage unit for people who like being treated like garbage.

I had a reservation, the representative said the system for you looks funny, so Ill make a new reservation for you well, he needed an alternate address and I didnt have one... I tell him I cant give him one because I dont have one, he calls his boss, then after about 30 minutes of telling him I dont have an alternate address, he gets an attitude and proceeds to tell me how wrong I am and that he will call the cops if I dont exit the property. So I call and get an address from someone and after that I got my unit I came for. None the less, I myself nor my girlfriend should have been talked to how we did. I would never recommend this place to anyone. Go to a different location!!!!!!!

This location is incredible!!! Customer service is always amazing and fun. I cant say enough good things about Deb...she has a heart of gold!! Kinda sad to be leaving them! Thanks for EVERYTHING!!!

My advice to any storage space patron, DO NOT OPT FOR AUTOPAY!! I had a hard time editing my online account so that the AUTOPAY wouldnt deduct from my bank account. The AUTOPAY has charged my account for the month of April. According to Uhaul they do not PRO-RATE so even if you remove your belongings just one day after they debit from your bank account, they do not refund that money. This is poor practice and a rip off to the patrons!!! I contacted customer service and they said that they dont PRO-RATE and it is stated in the contract agreement which I dont see anywhere on my copy. Customer Service suggested that I contact the General Manager Debra of UHAUL on 3754 Fernandina Rd., Columbia, SC 29210 . She has not returned my call. Due to UHAULS unethical practices, I will not use UHAULS storage units again!!!

Excellent service and overall very satisfactory experience. Truck and rental unit very clean and functional.

Porsha was a great help today

Don’t not rent a truck with them! They over charge you ! Please save yourself the hassle

I have never been treated so unfairly by any company I have ever used! Do not use this location and if Quinton wants to help you.....run!!!

Its a place we have used for years, never had any issues with renting UHaul or using storage unit.

Have had good service and have no complaints

Deb and Quincy or youd know if you heard his name, are very unprofessinal charged twice on rental, bad business will contact BBB steer clear!

Very rude customer service!! Will not recommended unless you want to deal with bullshit!!

Nice employees, convenient to West cola and Cayce.

Key card swipe to get in and out, facilities are very clean, and vending machines are cheap.

Great customers service

They are close by and they have what I need.

Friendly and courteous

Good location

Great prices