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Rooms To Go Furniture Store
275 Harbison Blvd Ste C, Columbia, SC 29212, United States
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Rooms To Go Furniture Store
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Be
Review №1

Great selection and great prices. Always quality stuff in stock. Tre was very respectful and professional. He was very patient and gave me all his time and answered all my questions. Thank you guys.

ja
Review №2

We had a great experience choosing a new couch and chairs for our new downside home! We will have all but one item within a week! Kim was a great help. Thanks

Gr
Review №3

Tanya was our sales associate but didnt run our credit together so had to go elsewhere to get the rest of our furniture. We purchased only a king bedroom set with a mattress. First 2 deliveries they ordered the wrong bed as they couldnt put it together so our mattress was on the boxsprings on the floor for over a month and frame was leaning on the wall because the drivers wouldnt take it back with them. The drivers literally left everything in the middle of the room and blocking our closet and bathroom. It was completely unnecessary to leave a mess like the did. Dresser and mirror was damaged so a service tech came out and couldnt fix it so she ordered a new one a few weeks later. Mirror was backordered so when it came in it was the same damaged one the tech couldnt fix. Next delivery they brought another head board that of course didnt fix putting the bed together either. So then the store ordered new rails and footboard to try and get the bed put together and a few weeks later it finally worked. But the supposedly new headboard they sent was the same incorrect one and came back in a blanket and was badly damaged. So after 8 deliveries and several wasted days off from work and several visits to the store and on the phone with corporate and 2 store managers and the regional manager and the delivery company we finally have 1 King Bedroom set. The next to last delivery was a no call no show so another wasted Saturday at home and literally got nothing. I cant imagine if we got more pieces from the problems we would have. They did refund our delivery fee and a $200 credit.

Li
Review №4

Kim Sokol was the perfect salesperson. She made our purchase easy. She was knowledgeable about everything related to the products we bought. Will shop there again.

Ch
Review №5

Came in for a larger couch because i have a big family. Staff was nice but i was told that I could finance through them if i paid $1000 down and paid my bill biweekly with a high interest rate. The $1000 was fine but i was only approved for half the cost. I was told i could take the recliner home from the set which isnt even what i came for. I tried to call back to accept the $1000 down but was on hold for 10 minutes. So i will be going some where else.

Je
Review №6

Paul was amazing in helping us find our new living room and bed sets! He was very informative and patient in helping us find the perfect fit for our home. Not only was he genuinely interested in finding the right fit but he truly wanted us to be confident in our decisions. Thank you Paul!! You are a true asset to Rooms To Go!!

Ri
Review №7

Sales associate was very knowledgeable about the furniture; and delivery was quick & timely.Highly Recommend the Harbison location

Er
Review №8

Rooms To Go at Harbison has a really big and excellent selection of furniture. Paul was the first face we saw coming in the door and he was so friendly, and made us feel welcome. He was knowledgeable and engaged. He was very helpful in assisting us pick out our furniture. This was our first time buying furniture and Paul eased our anxiety. Thank you Paul and Rooms To Go!!!

Re
Review №9

We had a great experience at Rooms To Go. We worked with Christy (red hair…hope I have that correct). She was very helpful without being pushy. The checkout process was fast and efficient and the prices were just right.

Su
Review №10

I have shopped and purchased three times and will be back again for sure! The prices are very reasonable and the furniture is stylish, fabric is nice quality and the furniture is well constructed.The staff at the Harbison showroom location in Columbia, SC are very friendly and helpful. Excellent concern for customer satisfaction that you don’t expect from a large box store.Delivery within a few short weeks was a dream!

tr
Review №11

I met with a very knowledgeable lady named Krista .She showed me several mattresses that fit my budget and requirements. She was able to mix 2 different packages to get me what I wanted. After mentioning that I needed some new pillows she found me 2 in the back at half price. Krista went over and beyond to make me happy. I would recommend that you see Krista before you buy anywhere.The store is nice and clean and staff is friendly. Im getting delivery and set up, with them taking my old mattresses away. love it.

Gr
Review №12

I waited two months for a dining room set that arrived with every piece containing some type of damage. Then on top of the long wait and damaged furniture, I couldn’t get a replacement because they discontinued the set. This is what I call bad service.

As
Review №13

Great service! Roger Scott, our sales associate, was easy to speak with and explained all of our options... Not the typical “follow you around the store” pushy salesman. Instead he gave us time and space to look around & choose our furniture without any pressure. Would definitely recommend visiting him for any of your furniture needs. Can’t wait for the delivery of our new beautiful and comfy couches!

Ca
Review №14

Greeted when we walked in. Very helpful finding what we wanted and get it set up for delivery. The only I have to say I called and asked about measurements so that I could plan for the couch. The person I spoke with could not tell me the length. She said the sales person would have to measure and call me back. It has been 2 days since then and no call back. So disappointed that she didn’t call back after I was told she would

Br
Review №15

Tonya, was genuinely kind. She ensured I had all the details of the different furniture I was interested in. Her customer service was phenomenal. I will be back for more items to decorate my new home.

Sh
Review №16

Every one was great at this store. Tonya patiently answered our questions and helped us find what we needed. Highly recommended.

Gl
Review №17

Chad was AWESOME!!!! He is very knowledgeable on all furniture items and smart on best prices!!

Sh
Review №18

The associate, Tonya, was very patient and helpful. She let me take my time to find a mattress set I would be happy with. My only complaint is with the store setup. I would have preferred that all the mattresses be located centralized in one area of the store. That would make it much easier to compare mattresses. Thats why I deducted a star.

Na
Review №19

Great experience! The store was very clean and easy to navigate. Friendly staff all around, Tonya assisted us and was extremely friendly and professional. She knew exactly where everything was that we were looking for and gave us great advice on what options would work best for us. Highly recommend the Harbison location and Tonya.

Al
Review №20

Today was my first time at rooms to go as it is my first time moving into a new place. Most things are always very confusing at first but I must say Tonya, the person who helped us, made buying furniture very easy. She greeted us with a smile and helped us to our exact needs. Almost every other store I have been to has said that furniture would take up to 16 weeks to deliver. Tonya, however, was able to help us out and show which couches were available to buy and ensured that we got our couch prior to us moving in (which is less than a week).Thanks to her, buying stuff for the apartment has become less of a hassle and more enjoyable.

Da
Review №21

A range of styles in high quality materials. Not too pricey. Worked with a lady, Christa, who was charming and really considerate of my preferences and lifestyle. Overall great experience.

Sc
Review №22

Our experience buying furniture at this location was amazing. Kim helped us and she was very knowledgeable and was so helpful. She made everything super easy and made everything clear. I definitely recommend buying furniture from here and especially from Kim. We will be going here for all our furniture needs!

Re
Review №23

It was a hot summer day and I was waiting on my furniture to be delivered. My time kept being pushed back but who doesn’t know that is how furniture delivery goes! When 7pm rolled around the 2 most polite men showed up and set up my couches. These men also told me they had 4 more deliveries after me! What? It was 7pm! I 5 started this because of these men (I wish I knew their names) and how awesome and quick they were. I wish they didn’t have 4 more deliveries after me!

Tr
Review №24

Christa Smith was awesome to work with. She listened to my daughter and I needs and showed us several beautiful pieces today. We are very pleased with our new sleeper sofa and mattress. I can’t wait for them to arrive in our favorite colors! 🥰

La
Review №25

When my husband and I walked into Rooms to Go, Ms Tonya was waiting with a smile! I couldn’t see her face because of the mask, however her greeting and squinted eyes hinted to the fact that she was indeed smiling! She proceeded to assist us in quickly locating a set of bunk beds that fit the needs pf our boys! It was price much lower then the other 2 places we’d already been. She also sold me a red tagged rug for the boys! The rug had a small defect and she even gave some tips on how to fix that! Her southern charm made me feel comfortable and confident with her sale. Thank you Ms Tonya!

Gu
Review №26

Ms.Kim (Rooms to Go in Lexington, SC) who helped us select a diningroom set, a living room set, and 3 mattresses was very helpful, knowledgeable and downright pleasant. She was patient with us yesterday and today, 06.28, when we came back. One of the reasons we did come back is because the shopping experience itself with her was great. She addressed our time limits and provided the best service possible. Thank you, Kim, we will recommend the store and working with you to our friends for sure!!!

Ma
Review №27

If I could give this company 0 stars I would. I had such an issue getting my brand new couch as a first time big purchase with furniture. I recently bought a house with my fiance and we wanted new furniture. While only SOME of their deals are good, there are so many fees that make it too expensive. I work in Customer Service and I rarely leave reviews, but I had to on this. Whoever Janette/ Janelle is at this store is literally a PAIN to deal with. She was not very helpful and sounded like she did not want to be on the phone with me, which pisses me off. She also did not mention that the delivery is all day meaning your delivery time doesnt even matter... I missed my first delivery because I have a life and a job to attend to, but someone was home at the scheduled delivery time. They were almost 2 hours late and took my couch back to the warehouse to be delivered another day. This company WILL NOT reach out to you in regards to any service or delivery, you have to call. I unfortunately had to speak with Janette or Janelle to reschedule and again, she was very unhelpful and seemed aggravated. Three weeks later, I finally got my couch after it was supposed to be delivered 2 weeks after my date of purchase. My father also spoke with Janelle or Janette with a purchase and literally told me exactly how she acted, how I described her. Thanks to her, neither one of us will ever be ordering from Rooms to Go again, and we dont care... Go to Ashley Furniture down the road from this location. Theyre all nice and seem to care about their job and customers...

Mi
Review №28

Deloris Whitney was our sales person and she was fantastic. It was obvious that her years of expertise would help my daughter who was new to Columbia and fresh out of college find the right items for her new apartment. Deloris was patient and helpful throughout the process and we purchased a suitable sectional, coffee table, headboard and bed frame, rug and 2 bedroom side tables from her. Due to Covid, many items are not readily available and Deloris helped us identify items that would be delivered the first of June which was a huge help to my daughter. All in all a great experience thanks to Deloris Whitney. I would recommend her to anyone needing items from Rooms To Go - Harbison.

Au
Review №29

Tonya was very helpful and personable. Made our buying experience quick and easy! Thank you!

Sh
Review №30

Great experience. I was customer service was great. I dealt with 2 separate reps one guy in the kids section he was pretty cool and Paul was very nice and patient.

Ra
Review №31

Our Sales associate Kim Sokol was very helpful and nice while helping my wife and I with furniture and decor for our new location we’re moving to. We really appreciated her taste in colors and furniture to help us with such a wide variety of things to look at or maybe purchase. That’s why we went to Rooms to Go.

An
Review №32

I came into the Harbison store in SC looking for a new sofa and recliner. It was a great experience walking through the store and viewing the wide variety of inventory. Once I found a sofa that I liked and was kind of hovering around it and testing it out, Tonya greeted me to assist me further. She was so wonderful, professional and helpful through the process. She was able to help me narrow down a color selection and even find a recliner that would match well from another part of the store. She offered all of the available options and was happy to look up information regarding price and measurements. I will definitely come back to this store for future purchases and would hope to be helped by someone like Tonya again. I have not one complaint. Hopefully delivery will go just as smoothly!

Se
Review №33

I purchased 2 new bedroom suites and kitchen table 6 months ago, but thanks to Covid 19, it took several months to receive it. Adding to it, my Rooms To Go credit card was fraudulently used, which has further delayed the shipment of one of the bedroom suites. The manager (Dave) asked me to swing by and sit down with him to discuss my concerns, which I did. He is working tirelessly to make things right, and I cannot thank him enough! I absolutely love my new furniture, and am looking forward to resolving the fraud claim, and receiving the rest of my order. Thanks again, Dave!

3r
Review №34

Ms. Tonya was wonderful! She helped me pick out a beautiful bedroom group and the process was smooth. If you’re in search for furniture go there and ask for Tonya you won’t be disappointed!

Ja
Review №35

Very helpful staff that arent pushy. I get all of my furniture from here. I think Ive redecorated 4 or 5 times with the help of Rooms To Go.

Le
Review №36

I had a great associate assisting me! Anybody going to Rooms-to-Go on Harbison in Columbia, SC ask for Christa, she is outstanding and takes pleasure in making sure you get what you are looking for.

Do
Review №37

I went in looking for a couch and worked with Tonya Zeagler . She greeted me immediately and asked what I was looking for. She knew her inventory and took me directly to 3 couches that might be a good fit. The one I chose in the color I wanted is in Stock in Atlanta. So in less than 10 days, we will have our new couch.Thank you Tonya.

Be
Review №38

Great staff! Tonya was super helpful with helping us decide on which mattress set best suited our needs. We were immediately greeted as soon as we walked in the door. We weren’t rushed and were given several options. We also bought a bunk bed set in the children’s department and Clinton was also great to work with. We wanted something that would hold up over the years and he discussed all the options and took his time with us. Two different departments and great service on both!!

Ri
Review №39

The staff was super helpful from the second you walk in. They asked what we were looking for and all details to better direct us to area that had the chairs we needed to see. The staff is friendly and very helpful.

ti
Review №40

Jasmine was the associate who worked with me I was greeted immediately upon arrival inside the showroom and he was extremely friendly and helpful. This allowed me to save much time he knew exactly what I wanted after a short conversation very knowledgeable young man with a neat appearance that made me feel comfortable.

Wi
Review №41

Very easy process. No pressure. Trevor was a very helpful salesman.

Be
Review №42

Paul is an awesome saleperson and will tell other individuals, to come to Rooms to go, to meet their needs.

Ty
Review №43

Paul is awesome!Friendly service. Very knowledgeable. Great in store experience!

Mr
Review №44

Service was good. Sadly out of bedroom furniture until 2022...

Je
Review №45

Paul was very helpful and knowledgeable.Made my purchase process easy. Will return if i want to purchase other furniture or rug.

Ho
Review №46

My salesman, Paul Lewis, was just wonderful. I am easily confused and he was very patient and got me all the discounts he could. Thank you. I cant wait for my new Cindy Crawford furniture to be delivered!

Lo
Review №47

I wouldnt recommend going there, I went as a repeat customer within 10 days of getting a complete bedroom set, was very happy with Krista, I guess just going back for a twin mattress isnt worth the older ladies time. I first asked about where the twin mattress were, she talked to me like I understood the crazy set up of the store..( fyi, its set up like a shot gun blast, pieces everywhere, very confusing), she started to walk away, like I knew where I was going..I ask could you at least point me in the right direction.She was made I guess she wasnt going to make much off us.Very condescending..Ii wont be a repeat customer..

Sa
Review №48

Kim was fantastic, answered every question, no pressure, let us look. We found what we wanted, in and out in 45 minutes.

Re
Review №49

Tonya was very helpful! We found a couch that will be perfect for our new apartment, and she helped me find a mattress. She walked me all over the store till I found the perfect one, which I appreciated. She was very knowledgeable of the products, and was conscious of our budget. Overall, great experience and would shop with her again!

Re
Review №50

Christa was extremely professional, competent, and accommodating today when my boyfriend and I were shopping for bedroom sets and mattresses. Her knowledge of the products was unmatched and made our buying decision as least stressful as possible. So excited for our furniture to come!

Ba
Review №51

Purchased from Rooms to Go for many years and never had any issues with furniture. Just purchased an oversized storage ottoman. Paul was our sales man and was very nice and professional.

Su
Review №52

Store is fine, employees are nice but delivery is atrocious! Item purchased in February with a delivery date of June 3, 2021. Delivery of item was confirmed but they never delivered. Item was not placed on truck for delivery, waited all day to find out my purchase was not on the truck! Delivery times are not available and they will not work with you on times for delivery making it nearly impossible to accept delivery. Who can sit at home all day waiting on delivery only for them to be a no show? Some of us have to work! All of this is why I will NEVER purchase from them again. Like I stated, the only issue is delivery. If they want to remain in business, something has to change!

De
Review №53

Paul was great and gave me excellent service and explained everything in great detail. Thanks so much for Paul.. Thank you Debra Brown

te
Review №54

Tonya was my sales representative and she was awesome, very helpful. She went the extra mile to help my find just what I needed for new home!!!

Me
Review №55

Very easy and quick. Paul helped us and he was able to show us the inventory they had that matched what I was looking for. I am not a fan of being hounded, and I did not feel any pressure.

Wi
Review №56

Tonya was an exceptional sales associate for my husband and I today at the Harbison location. We had never been to Rooms To Go before today but we felt at home the entire time we were there. She was very knowledgeable about the pieces they offered and gave us great advice when we were indecisive about the options. We bought a bedroom suite, sectional, and accessories. She gave us space to look around for ourselves first but was never far away if we had any questions and never persuading us to purchase anything. We highly recommend her to anyone looking to find their next piece of furniture. We will definitely return to see her again for our next purchase(s).

Ke
Review №57

Kim was amazing help from the second we walked in the door to the end of the transaction. Her interaction with me and my children made it feel like we were buying from a friend.

Lo
Review №58

Tonya is the absolute best. We’ve been purchasing from Rooms to go for many years and she makes everything so easy. I recommend her to all!

Sc
Review №59

Paul was great. He showed us exactly what we were looking for and ZERO sales pressure. I would definitely recommend this Rooms To Go and Paul!!

Ro
Review №60

My brother and I enjoyed the visit. The salesperson Chad was very knowledgeable and helpful. Little pricey and like a lot of places takes a long time to get your furniture to come from warehouse.

Th
Review №61

Very friendly sales staff. Not too pushy when it comes to making a sale. Very helpful overall.

Mu
Review №62

Kim Sokol was my sales person. She was knowledgeable, personable, warm and an excellent sales representative. Because of her, I look forward to doing more business with this company. I plan to return. She also seems to get along with her coworkers as well..

Th
Review №63

After much research we found a bed for my daughter at Rooms to Go. So we decided to head to the store to ask questions and purchase the bed. At the store we were instantly greeted by Ms. Deloris, she greeted us and gave us our space to browse the store which we like. She periodically checked to see if we had questions. When we were ready to purchase she was able to give us the online price and within mins we were done. This was the easiest furniture purchase I’ve ever made!!

Ma
Review №64

Tonya did an excellent job helping us. She was kind and professional very knowledgeable and patient. We highly recommend her to friends and family.

Je
Review №65

I came to rooms to go to buy a furniture set. I did end up buying a beautiful living room suitefrom Delores she was my sales lady. She is very professional, friendly & nice she worked with me til I got what I wanted. The experience I had wAs great I would recommend rooms to go & have Delores has your sales rep.

An
Review №66

Easy online shopping experience. Spoke with Roger over the phone as well to iron out some delivery details, and he was a tremendous help. He was extremely accommodating, patient, and nice to work with.

Co
Review №67

Thanks Roger Scott for the excellent service and time you took in helping my select my furniture.

pa
Review №68

Saleswoman Tonya Zeagler was great to work with. She walked me all around the showrooms giving me lots of options for the queen sleeper sofa I was looking for. She was professional and pleasant. Can’t wait to get my new sofa!

La
Review №69

Great service! Easy to work with. Tonya was awesome!

Se
Review №70

Kim was absolutely wonderful to work with today at Rooms-To-Go! Even though they were slammed with holiday traffic, she was patient and helpful with suggestions. Rooms-To-Go is definitely our go—to for furniture needs!

J
Review №71

My wife and I were in the market for a mattress. Paul is the man! He was wonderful to talk with, was very knowledgeable about mattresses/accessories and did not have the used car salesman mentality that I have seen in other stores.

Br
Review №72

My experience at Rooms To Go Harbison was amazing! It was honesty the quickest and easiest experience that I have ever had while shopping for furniture. Roger was extremely helpful, personable, and knowledgeable! He answered all of our questions and then some! Ask for Roger!

Je
Review №73

Paul was great!! He made my shopping easy and fast!! He knew exactly what I needed!! Thanks, Paul!!!! I’ll be back!!

Sa
Review №74

Roger was amazing! So kind and helpful - made the whole process easy and enjoyable. Didn’t try to oversell any products, but truly helped us find the right fit for us.

Ch
Review №75

Roger was quick to approach so I could get help. He spoke at a pleasant volume. He helped me clear up some confusion and processed my transaction thoroughly and quickly.

Tu
Review №76

Chad was very helpful and patient while I decided on the type of sectional. He showed me a couple of pieces but I feel in love with the LAF SOFA Platinum. I would recommend anyone looking for any furniture and you have a hard time figuring out the type of furniture you like ask for Chad. Thank You Chad!

Br
Review №77

I purchased a bedroom suite from Paul today and he was absolutely amazing. He work and found me exactly what I wanted and made it available to me in a good time frame! Great experience 😊

Ta
Review №78

If your looking for a great Sales Person ask for Tonya she was excellent I’ll give her 10 stars if I could, she helped me with all my furniture needs go check her out you’ll guarantee to leave with a smile 😊

Ru
Review №79

Staff at Rooms to Go Harbison is Phenomenal! I had Tanya assist me in my recent purchase, and I was very impressed. I never felt pressured at any point. Tanya was Friendly and Knowledgeable; a quality in which I found the entire staff to have. In addition, I was able to receive my furniture within weeks not months like other stores had quoted. I would Definitely recommend this store!

As
Review №80

Roger is absolutely the best! Helped me with all the details and stayed late to help me get everything squared away! Must go here and ask for him.

Ky
Review №81

The wife and I appreciate how much Paul helped us find the perfect recliner that was right for us. He made it simple and easy for us. We will definitely be getting more furniture pieces in the future. We highly recommend this store. Great service and great employees!

sh
Review №82

Jasmine assisted me with my purchase. He was super kind. Due to extended wait times for delivery, I had him follow me around the store to tell me the delivery dates for MULTIPLE items because I need them within the next two weeks. He did not complain! He did not seem bothered by me asking one million questions! His service was amazing! I purchased a bedroom suite and a living room set. Kudos to Jas! More business need employees like him!

ni
Review №83

Paul was extremely helpful and knowledgeable about everything we asked about. He was never pushy. I believe he gave his honest opinion about the products and what we actually needed. I will absolutely ask for him with any future products. The store staff in general was friendly and the store was very clean. I felt safe during COVID to shop in the store.

Pa
Review №84

Paul was a great associate! He did a great job demoing and explaining the benefits of the different mattresses. He also stayed within budget and gave plenty of options. He did a great job with adds and perks. He also set the delivery to my convenience! This was my first time at Rooms To Go and Paul made it a great one!

La
Review №85

Paul was attentive but also gave me room to breathe and find what I was looking for. The purchasing process was quick, no strings attached, and I was in and out in about 15 minutes.

Ja
Review №86

We purchased a sectional today from Tonya (at the Harbison store). She was outstanding and a pleasure to work with, she will be our “go to” person for any future purchases.

Ty
Review №87

Tonya did a great job helping me and my pregnant girlfriend today. She was very helpful and also generous. I would recommended anyone to her.

Ma
Review №88

Just bought 2 couches from Deloris. She was absolutely amazing to work with. We will definitely be back as long as shes a sales associate there they will have a lifetime customer!!!

Ki
Review №89

I have never had a more pleasant experience buying furniture. In less than an hour, Christa helped me furnish two houses with beautiful, high quality, and fairly priced pieces. I highly recommend Rooms to Go and Christa to anyone looking for furniture in the Columbia area. Thank you!

Mi
Review №90

Sales lady was Jessica. She was very knowledgeable and listened to our concerns and needs. Did not push us but answered all of our questions

Er
Review №91

Christa was very helpful and timely on options for bedroom sets. The process was easy.

Ma
Review №92

I cant begin to say how much I appreciated Pauls assistance in helping me choose the best furniture. Paul was extremely accommodating with my requests to help me make a final decision on what I wanted. He went above and beyond expectations and for that Im extremely grateful. I highly recommend this store and its staff.

Ji
Review №93

Looked for furniture all over to replace fire damaged things. Found what we wanted at Rooms to Go. Well made and great prices. Kim Sokol was great and no pressure to decide. She was patient and knowledgeable.

Ka
Review №94

Thanks Roger for all your help today! I can’t wait to use my new sectional couch. You’ve been the best help.

Ar
Review №95

My family and I was greeted at the door by Roger Scott. He is truly a blessing to this company! He delivered phenomenal customer service that makes you want to come back!

To
Review №96

Visited to make a purchase for 1 room. Went to the Kids to Go area, found what I was looking for immediately but had some questions. Waited for about 15 minutes before I noticed no one was in the area to assist. Eventually got assistance from Tonya who was very knowledgeable, helpful and patient with all my questions. Ended up buying sets for two different rooms. I would shop again. Ask for Tonya!

Ch
Review №97

Really disappointed with my experience here.The initial shopping experience was nice. In July of this year, we went in looking for a complete overhaul to our living room. We were walked through the store and provided plenty of options by the representative who worked with us, and in the end we were excited to settle on a full living room set. The staff told us right away that the two end tables that came with the set would not be available until August, which we were totally fine with. The remainder of our items (electric reclining couch and love seat, rug, coffee table and arm chair) were scheduled to arrive 6 weeks after we ordered, so we happily moved forward with the order.Fast forward to the August date that our furniture was scheduled to arrive (with the exception of the two end tables). We were told that the window for delivery was between 9AM and 12PM that day. A little after 1, we were contacted by phone and told that window changed...the order would not arrive until closer to 4, which we were totally fine with. Ultimately, the delivery truck did not arrive until close to 8 PM that night (with no additional notification from Rooms to Go). The lack of communication was very shocking…After 6, we’d all but given up hope that our furniture would even arrive that day.As the crew worked to set up our furniture, we discovered that neither the rug nor the arm chair were the styles that we ordered, and the electric reclining sofa was delivered without the necessary outlet cord. The delivery guys insisted they notified the store of our issues, and that we’d be contacted some time over the next few days regarding pickup and replacement of these items. After a few days of waiting, we reached out ourselves and received very little assistance over the phone. We proceeded to go to the store the next day to discuss with staff. We were, however, told that the replacement of the items would carry a “restocking fee” (despite the fact that Rooms to Go mistakenly delivered the wrong items). Having put so much time into this endeavor already, we decided to move forward with it. Besides, we were anxiously awaiting the arrival of our two end tables a couple of weeks later anyway, so we didn’t want to over-complicate things by dealing with two separate furniture companies to get this living room overhaul done.We were told that the new items would arrive the same week as our end tables. As that week went by with no communication from Rooms to Go (and no delivery of any of the furniture), we contacted customer service and were told that the items would not be delivered for another 6 weeks. We were stunned, and ultimately decided to cancel the order for the remaining items entirely.I fully understand the COVID-19 climate we are living in now. With shortages happening all around us, we can’t expect perfect timing when it comes to things like this. But we weren’t asking for that. A little communication by Rooms to Go would have gone a long way in easing our concerns and managing our expectations, and this was by far the worst example of professional communication that I have ever witnessed. The entire experience was utterly disappointing.Going forward, Rooms to Go really needs to work to understand and address the communication gaps that seemingly occur often among the many arms of its business. But for now, there are several other furniture store options in Columbia that we will be happy to visit to finish off our living room.

Jo
Review №98

Super nice and friendly. No hassles at all

Dy
Review №99

Roger did a wonderful job helping us consider all our options! We’re very happy with our purchase!

Me
Review №100

Paul was excellent help!! He helped me with figuring the best way financially for me to afford what I wanted. I had been to may different furniture stores with no luck. Rooms to go had what I wanted for a great price. My new home coming together. Thank you.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:275 Harbison Blvd Ste C, Columbia, SC 29212, United States
  • Site:https://roomstogo.com/stores/south-carolina/columbia-harbison-showroom-1904?utm_source=googleplaces&utm_medium=localsearch&utm_campaign=googleplaces
  • Phone:+1 803-781-2711
Categories
  • Furniture store
  • Bedroom furniture store
  • Furniture accessories
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–9PM
  • Wednesday:12–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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