Overall this was a great experience. I bought this truck before it hit the lot. Steve Spiva kept me up to date on when to expect delivery and was very responsive with all my questions. Once it did come in the salesman Corey was very informative about the vehicle. Jesse in the finance dept was again a pleasure to work with again as this is our 3rd purchase at this dealership. They run a top notch dealership from sales to service. Highly recommend to all!

I didn’t even realize I had Warranty left and the service manager assisted me with that and answer any and every question I had. That’s the best experience with the service manager I’ve ever had. The part ended up coming in early so I got my truck back earlier than expected so it was just a good experience overall.

Hall made my purchase easy and stress free. I wasn’t rush or put in a vehicle I didn’t want. I like the way they listened to what I wanted in a vehicle and presented me with the vehicle I wanted.

Great service with friendly management and knowledgeable salespeople. Inventory is unfortunately a bit scarce because of the pandemic, but this dealership is definitely worth checking out if youre looking for a new car.

Where do I start with this review??? I bought my first Nissan today and while the process was a bit long, it was a very smooth experience! Jamar Carter, I just want to say that the pleasure was all mine. Your an example of what a good sales consultant is suppose to do to make a sale. No pressure, respectful, and chill..... Check, check, and check! With the experience being as smooth as it was, and with me feeling like I bought a quality product (2019 Nissan Titan), Ill be back when its time for me to buy my next vehicle. Keep up the great work Hall Nissan.

Their inspection of my SUV, said that it was critical to replace the Cabin air filter, the engine air filter, and brake fluid. I had replaced the cabin air filter in May, but I still purchased a new one and replaced it. The old one was not dirty and probably gone another 6 months. The engine air filter looked brand new and I did not replace it. The brake fluid had been replaced 12,000 miles ago. So they would have me spend over $225 on repairs that I did not need.

Very good place to shop for a good car are a truck see Mr. King.

Gave HALL the benefit of the doubt when I had a terrible experience the first time I bought from them and I purchased a new vehicle again. The customer service has been awful. Ill be sure to pass the word and never buy from them ever again.

Definitely a great experience. Ryan was very knowledgeable and if he didnt know the answer to a question he took it upon himself to find out. He was definitely hustling to expedite the process for us too, since we were in a bit of a hurry that day. And I love my Armada!

Dulphus, Edgar, and Jalon were absolutely great! I felt just like family there and they worked wonders on helping me get into a vehicle. Thank you for everything and helping me buy my first car so much fun’

Had to get a EVAP value replaced. They were very courteous and very informative. My truck was scheduled and taken in a timely manner and was returned when I was told the truck would be finished.

MTazi was so helpful. She answered all my questions and gave me all the information I needed. She is always so helpful and polite and goes above and beyond to help.

I was able to get same day service, Patrick customer service was great, and I picked the car up in less than three hours.

Eric King did an excellent job helping us select and purchase a new vehicle. Really enjoyed the transparency of the finance department. Nissan financing was totally on point.

Eric King was an excellent person to work with. He was knowledgeable and courteous. We were able to get a purchase completed quickly!

We are currently having the shingles in our condo community replaced. As careful as I tried to be, I still picked up a nail in a tire. It was a Saturday, I drove to the Chesapeake Hall Nissan to see if they could repair it. They could and I was on my way home in about an hour and a half. They were able to fit me in to the schedule.

I have been using Nissan of Western branch Chesapeake for over 15 years and am happy with the service that I have received over the years. They have always saw to it that my cars have been taken care of very well and the professionalism is top notch, also I’m happy with the honesty and truthfulness that I have received from the service center as well. They have really made me feel like I’m apart of the Nissan Family. Thank you!

I had a pleasant experience from the moment I was greeted at the door. My salesperson, Ryan Neil, was a pleasure to work with. I had tons of questions and he was able to answer them all. He demonstrated so many features of my new vehicle (SO many features!) It was refreshing to work with a young person who displayed a great amount of maturity.

Did absolutely nothing for me but waste my time. Had to drop the truck twice and leave it for 2 days to tell me there are other cars driving worst. Go to a more professional dealership!

First time buyer - Eric King got me in a brand new 2021 Nissan Versa here at Hall Nissan Chesapeake - I was originally supposed to get the base model BUT due to circumstances, my car wasn’t going to arrive until July They ended up putting me in a more expensive model with way more features for the same price! I was so surprised when I got to the dealership to pick my car up, way more than I expected! I am so in love with my car, These guys are awesome!

I am pleased with this Nissan dealership. I have been taking my Nissan Altima here ever since I was having problems of dishonesty at tread quarters, now known as tire choice. This location has been helpful in learning my car and learning best ways to keep it in good running condition for the long term. They have not overcharged me or lied to me about work they were doing or recommended but did not do on my vehicle when I only brought it for an appointment I scheduled. They also are good at following up on how well I was satisfied with the appointment. I liked that they reached out to me in a timely manner and took the time to listen as to what I needed and provide the best assistance they could. I do not get a feeling of pressure or distrust with this location which I have not felt at other Nissan locations here in the Hampton roads area. I would recommend this Nissan location to any Nissan owner or looking to purchase a Nissan!

I enjoyed my experience at Hall Nissan Chesapeake.Matthew Surles and Patrick Haynes both demonstrated patience, kindness, and care when helping me. I appreciate their professionalism.

Brought my vehicle in for oil change and tire rotation. Everything was done in a timely manner. The staff was very friendly and polite

Service team was awesome I took my wife car to be serviced therapist it in a timely manner and sent me on my way

Had a vehicle towed over the holiday weekend. No one contacted me about my car or I could not get a hold of anyone at the dealership. I went up there and my car was in the same spot not touched according to Matthew. Seems as if I only got serviced that day due to me hitching a ride up there to see what was going on. Just one call from the dealership would have helped!!

LOVE William Allen!! I would send anyone looking to him. In fact everyone there was wonderful, this was the best car buying experience Ive had.

Excellent service. Eric King is the man to see when you go. Very professional. I’ve never had a better car buying experience!

Didn’t expect to fail inspection but patrick did go out his way to see other options for me ! It was wonderful working with him! Keep up good work patrick

They are the BEST. I have been buying cars for over 45 yrs and Hall Nissan Chesapeake treated me and my wife as if we were the most important customers ever.The Sales Manager Steven Spiva was involved from moment one. You can see his leadership in every member of the sales staff. The Finance Director Jesse Hanson made it a perfect ending to the sale. He made us feel very comfortable with our deal. I will be telling everyone that Mr. Spiva, Mr. Hanson and everyone there is the only place to go! Thaks so much to Hall Nissan Chesapeake.Robert Anderson

Ryan, Eric, and, and Jesse were extremely helpful in helping us purchase our vehicle. The atmosphere was very low pressure and they did everything possible to give us the bang for our buck.

I am so pleased with Hall Nissan Chesapeake. Eric King my sales person was excellent. When I had problems with my battery, service replaced it without a hassle. Also Mr West the manager helped me with a car to fit my budget. I feel that Hall Nissan should receive 5 stars*****.

1st time using the service but did read Excellent so far .....

Easy to get in, hand the keys off and get transport to and from- our concierge lady was a joy to deal with.

Cori is an extremely competent and professional sales rep. She answered questions that she knew the answers to, but was willing to admit if she did not know the answer that she could find out for me.Bernard, the Finance Manager, was very professional and not pushy at all in trying to sell me add-ons. He was also able to answer my questions when he knew the answer, and would try to find the answer if he did not.Currently, Im working with the Service department there to resolve an issue with my Leaf Lane Keep Camera. The staff there are very friendly and attentive, despite the manpower shortage. The only thing Id ask is that they provide more regular updates when a car is with them for repairs. Maybe look into a ticket tracking system that customers can look at and get updates via the internet?The buying process was possibly the smoothest transaction Ive ever experienced in buying a car. The only thing that I could say could improve for next time is the speed at which things took. I chalked that up to manpower shortages that they may be experiencing.

Patrick Haynes was my Advisor. He was very knowledgeable, courteous and showed exceptional service excellence. In my professional as a HR Manager that means a lot.

Very pleasant experience. The staff was very professional and made sure they provided the best quality service.

They ALWAYS treat me with the up most respected, and I do the same. Thank You for being a wonderful and safe company

Sorry for the late review, I write all my reviews down in a notebook and upload them at one time. Nevertheless, these guys were amazing, they definitely went the extra mile to make sure that I could get the vehicle that I needed. Good job guys!!!!!!

Watch out for Andrea Allen. She was helping me and knew which vehicle I wanted and inquired about, I traveled ready to purchase for her to tell me once I got there that the vehicle was sold. That could have been information to disclose before traveling such a far distance.

Customer service and professionalism are very poor

I have purchased 2 vehicles from you in the past. My wife was interested in the Kicks but we will look somewhere else. Completely unacceptable service.

My visit at Nissan was wonderful. I met with Matthew Surles and he is amazing. He is super friendly, professional and provided me with wonderful customer service. The entire staff was great! Thank you

Justin C is a phenomenal sales consultant. He made this process ALMOST bearable. 😄This is a great dealership... glad I went with them instead of Banister.

Very good experience. No pushy sales tactics. Great service department.

My girlfriend and I bought a beautiful 2020 Nissan Versa SR today and we couldnt have asked for a better buying experience. Bernard was the best salesman we have ever dealt with. He made us restore faith in what a car buying experience at a dealership should be like!! There was no haggling, no pushy upselling gimmicks, and made us feel right at home. We got an awesome deal on an amazing car at fair and affordable price. We will be repeat Hall Nissan customers!!

Mtazi is most helpful and accommodating

They were very honest and upfront. Cory made sure that my new car was everything that I wanted with respect to my budget in mind. The finance portion that some find so stressful, they made painless and I couldn’t be happier! Thank you all.

Matthew, your teams courtesy and personal interaction were far short of the previous service experience I had at Hall Nissan.

Barry come out and checked my car to see if the steering wheel is suppose to lock. We found out that it does not. He was very knowledgeable about it. Thanks Barry! 👍

Great as always I wouldn’t go where else

I truly thank all of the agents who work hard and came through for me.... I appreciate the work...

Katie, was pleasant and eager to make sure I was satisfied and happy with my new car purchase.

I was extremely impressed with the no-hassle approach from the sales consultant to the finance person. Outstanding customer service!!!

Very professional and my car was ready at an adequate level of time.

I called several times leaving a message each time with the service managers answering machine. I explained who I was and what I needed, at no point did I receive a call back. I waited 1.5 weeks and had to drive up there.After letting the lady at the desk know what I needed I was asked to go to the waiting area and shed be right with me. After waiting I walked back to her desk and recieved my print out. I took my car somewhere else.

I had a very nice and comfortable time at the dealership everyone was very nice and pleasant

I bought my first car from here, with the help from Harry!!! Harry walked me through step by step to help me through the process. Thank you so much Harry!!

After coming to hall Nissan Chesapeake it has me looking at Nissan in a better light. Very helpful, quick and amazing customer service!!!! Maybe share some tips with your Virginia Beach location.

Great service, detailed information about issues with my vehicle. Great advice on all issues dealing with my car.

Took my used car to the service center for repairs. Customer service was great. Thank you to Mtazi Payne and her team!

After 14 years, i finally purchased a new car - a 2020 Nissan Rogue. I bought it at Hall Nissan in Chesapeake, VA., and it was the smoothest car buying experience Ive ever had! From True Car with 1st Advantage Federal Credit Union to Eric King (my awesome senior product specialist) to Jesse Hanson (Finance Director), everything about the purchase fell into place. I got good vibes as soon we walked in the door and were greeted by Eric. He got me the exact Rogue I wanted, answered all of my questions about vehicle before I made the purchase and then he walked me through the cars features when I picked it up. Everyone at Hall Nissan of Chesapeake was friendly and professional, but best of all, they were not pushy. It truly made for a pleasant car buying experience. I highly recommend them & the dealership to everyone who asks about my Rogue.

Nissan service department is knowledgeable and has your vehicle repaired and ready to go in a short amount of time. If you want fast efficient service!! I would recommend Hall Nissan.Thanks for quality service.

Our sales representative Andrew was extremely patient with my wife and put all her wants and needs into the car that she is beyond satisfied with, highly recommend 👌

I had a rattle under my car. I took it to the dealer to find out what it was. Here is my problem: IT TOOK AN HOUR AND ONE HALF BEFORE I FOUND WHAT THE PROBLEM WAS. THEN I HAS TO GO OUT TO THE SERVICE ADVISOR TO GET AN ANSWER. THE PROBLEM WAS A HEAT SHIELD HOLDER THAT TOOK 20 MINUTES TO FIX. TWO HOURS WASTED. NEED TO WORK A BETTER SYSTEM. DID NOT NEED OR ASK FOR THE MULTI-INSPECTION.

Ive been going to this dealership for several years. I bought my boyfriend in for a new car. They got as an amazing interest rate, they didnt try to give us something we cant afford. Additionally, they ran a service for us that saves me 30 dollars a month on insurance and he got a deal on insurance that made his jaw drop. This visit Edgar M. Helped us and he was patient and friendly the entire time. I usually hate shipping for cars but today went very smoothly.

Wendy Hodges is the best!!! Shes courteous, patient, and is without exception one of the best sales lady Ive ever come across!!! If you ever need a car, by all means please dont hesitate to call her!!!

Jose Avila is a great new addition to new branch. Keeps customers happy

Very great experience! I purchased a car from the Virginia Beach location, however, I was not satisfied with it. I came here a few weeks later and they were able to help me trade out of it. I’d recommended this location over the other one. Will definitely be coming here for future cars. Best experience I’ve had since shopping for a car! Dolphus, Steve, Jalon, and Jesse were all a great help! Overwhelmed with joy!

My experience with the sale associate name Eric was very nice, very informative on the product that he was selling . There was no question that went unanswer. He was in tone about the features and benefits. He work very hard for me to have a good experience and to make the transaction as smooth as possible. Both him and his Manager Steve made my day. I would like to thank both of them for a awesome job, well done. I really love my car so any comments on the style and but not less the color.Thank you for caring about your customer:Barbara Whitfield

The people working in the service department DO NOT know how to communicate effectively.

Great State Inspection, no false claims or sales pitch. Documented issues, but didnt try to sell me anything I didnt need at the moment. Drop off and pick-up worked seamlessly.

The parts store price matched my tires plus there was an offer of buy three and get the fourth one for a dollar. I couldn’t get any better deal anywhere else

The customer service was outstanding. Everyone was very knowledgeable and professional. Thank you so much for a great experience. I will recommend this dealership to anyone in need of a vehicle and great service.

Overall ok experience. The wait time was longer than expected and my receipt does not list exact work done.

Bad experience will not be going back.Customer Service was awful.

I had talked to the sales department for over a week about a purchase of a 4 runner. Drove over 1 hour to the dealership, stayed for 2 hours test driving and negotiating, after not reaching a deal went home and received over 25 calls and even more texts within 24 hours.After calling back the sales rep the next AM I was told that the sales manager would call back, 3 minutes later received a text saying that the car was being looked at and then another text followed 30 minutes later saying it was sold.Not to mention that the sales rep never showed me any features of the car, never talked about any details of the car. Then when negotiations started the sales manager came into the office never introduced himself, name, title, nothing sat down and started talking. Then after I left the texts I received were very condescending.I have bought and sold many cars in my 40+ years and have never seen such unprofessional employees and horrible customer service in my life. I will not be back to any Hall dealership and will never recommend them to anyone.

Nice service nice clean place friendly fast service

I visited Hall Nissan Chesapeake to upgrade my vehicle and left with more than expected. My Sales Consultant, Cory, did an excellent job helping me find a vehicle that was perfect for me!

Mr. Jamar Carter was terrific and an absolute pleasure to work with!Mr. Carter displayed an easygoing attitude, wonderful interpersonal skills, and treated me with respect and courtesy. He was knowledgeable about the products and services provided by the company and easily answered or responded to all of my questions and concerns. Mr. Carter was detailed and thorough with the information he provided me, went above and beyond to make sure I received exactly what I wanted, and made the entire “car buying” process an enjoyable one.I have already recommended Mr. Carter to friends and coworkers as a result of my wonderful experience. I look forward to doing more business with Hall Nissan Chesapeake, as well as Mr. Carter, in the future.

Parts department was fantastic!

Bernard was great!!! Very helpful. Needs 5 stars!!

I had a appointment for 11 o clock and my son had to wait almost an hour and a half it doesn’t take that long for a oil change

Never could find a sales person.

They were awsman

Great service. Friendly staff.

Everyone was very helpful and it was a pleasant experience.

Last minute inspection on last day. They squeezed me in an appointment. Really appreciate that! In and out fairly quickly.Thanks Hall Team!

The service was performed in a very professional manner by all involved. It was serviced much faster than I thought it would so I just waited at the dealership while it was done allowing me to call my pickup to avoid driving in the rain and heavy traffic. Shout-out goes to Micheal for recommending additional service that was coming due to avoid having to return later in the month/months to have it done. A very good service experience from all the service department at Halls.

This particular visit was my first real visit since purchasing my car in February (with the exception of coming in due to a nail in a tire). I didnt even realize that I had points to use, but the cashier informed me that I did, so I used them towards my bill. Very helpful!

My service advisor was very nice and helpful. $1430 in labor when my car was only worked on for 3 days max is absolutely ridiculous.

I had an amazing experience at hall Nissan ! The atmosphere is everything and more ! I felt at home and for that I’m officially apart of the hall family !

My experience was by far the best Ive encountered when at an dealership. Customer service was at its best. Salesman were courteous, informative, and eager to please. No complaints.

The service was absolutely amazing. Justin Carr found my dream car immediately. Just beautiful and suited my personality. Vehicle is perfect and has the key components i was searching for. Hes a sweetheart, very patient and understanding. Hes helped and actually guided me to better my future. Even taught me how to build credit. Overall a wonderful experience and i will be returning in the future for another vehicle.☺👌

What a great car buying experience! Mr. Edgar Mejia was very helpful through the process and we were able to get a great car at a great price!

Wonderful service by your service technican.

Wasnt crowded, and the service price was great.

Everything, from the time I got there to when I left, went like clockwork. The staff was very courteous, efficient, and professional. Ive been a customer, for several years, and Ive never been disappointed in the service, nor the people. Ive no plans to change my auto repair place of business. Keep up the good work. You rock!

Prompt and professional combined with a courteous team made getting an oil change a feel good event.

Worst experience I have ever had 10 years ago was asked when looking into a new car!! Well not any better now

They only care about creating bill! I had warranty She refused to check it! Then she questioned my ability to pay bill! My service advisor sucked! Did not follow none of my directions!