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AutoNation Dodge RAM Arapahoe
10743 E Arapahoe Rd, Centennial, CO 80112, United States
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AutoNation Dodge RAM Arapahoe
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Ju
Review №1

Awesome service and all around a great experience for a first time car buyer. My sales mane was Andy. He was super helpful and helped me find the perfect suv. He did whatever it took to help me and when there was issues with the front bumper, I was able to bring it in and have their repair team fix it. The main man on the job was Tyler and they did a great job with the paint on it. As for the man who handled my paperwork, Jeremy did an awesome job and made it a quick, easy experience. He also went into depth about the paper work all the way through and made sure I understood it all the way. Very pleased with my service

Sh
Review №2

We had a very positive and fun purchase today with Andy and Simon!! We knew the truck we wanted and enjoyed a nice test drive with Andy. He was very personable and knowledgeable about the truck. We had a trade and they were more than fair with the offer and financing was smooth as can be!!! We had an awesome experience!!! Thank you!!!

ky
Review №3

I own a 2019 Ram 1500. My 4 wheel drive had an issue. I made an appointment to get it looked at. I worked with Troy Candelaria from start to finish. He kept me in the loop the whole time (which was only two days). They diagnosed the issue and fixed it in no time. These guys are pro’s. I will buy another Ram from them since they took such good care of me. Thanks again Troy!

Mu
Review №4

I bought Challenger 2020 a few days ago. Carter (sales person) was very friendly and extremely helpful during the whole procedure.The only issue i had was that after car wash, water was not dried up before handing over the car to me, those water spots on the car dried up into dust later on and that looked really bad on car, and those dust spots reduced but still there even after 2nd wash that they did for me.But thanks to Carter who remained in contact and was very helpful throughout.

Gr
Review №5

While I personally question some of the archaic processes car dealerships still keep in use in todays industry, this Autonation dealership did an outstanding job ensuring my used vehicle was delivered clean, safe and fully operational despite my unique situation.In addition, huge credit and thanks to my sales professional Gustavo(Goose) for his professionalism and communication throughout the process. He exemplifies customer service and still went above and beyond expectations despite some of the roadblocks the vehicle and his management placed in his way to complete the sale and ensure my complete satisfaction.Gustavo was always personable, clear with the processes and frequently checked in on my situation and vehicle. I would expect this level of service if I was purchasing a high end luxury vehicle and not the used vehicle I purchased.I highly recommend Gustavo for future vehicle purchases but an individual of this caliber is destined for greater things, and management should not hesitate to elevate this individual.

Ho
Review №6

The sales side of my experience was good and straightforward. It took a little longer than expected to pick up the car, but that wasnt a problem. The detail department did a good job cleaning the car.I was, however, disappointed with the service department. As soon as I got on the highway the Tire Pressure Monitoring System (TPMS) light came on. I had my son look into it(a mechanic of three years and three ASEs) The tires were all under 30 PSI and the recommend pressure is 35. While airing up the tires, my son also notice that the tires were not rotated, which are both things that should always happen to a car at a dealership. These few things make me nervous for the rest of the car and if it was inspected properly, but the car has treated me well so far.

Je
Review №7

We were in an accident driving a 2019 dodge journey. We were T-boned and we were found not at fault. All the airbags deployed. The first picture was the day after the accident, so thankfully no one was injured. We were stranded in Denver Colorado and even though we had rental insurance on our vehicle, all the rental cars were completely sold out. We had to get a ride to the Jeep dealership, and since I have always known it to be Jeep, Dodge, Ram coming from the east coast. I didn’t realize they were 2 separate dealerships out here. First I wanna say thank you to the jeep dealership on Centennial for referring us to the Dodge dealership, and thank you to the Dodge dealership for picking us up at the jeep dealership at 8:30 PM. Mike Palermo the salesman and Jeromy the finance guy and there manager were all beyond the best group of guys that I could ever imagine. They stayed all night after hours making sure we would have a car to get 26 hours home, and a ride to the hotel to be safe. They are not your typical car dealer. They were extremely helpful, extremely caring, extremely kind, extremely honest, very reasonably priced, and all-around the best car dealership I’ve ever been to. I hope the owner of this dealership reads this review and makes sure that these guys are taken care of, because they are constantly taking care of their customers. I was unable to take a survey, because my email address was entered incorrectly, but I would love to fill out a survey on these guys because they deserve more than a raise. they deserve more than 5 stars. They should be the example for all dealerships around the entire USA. Thank you so much Mike and Jeromy. We will never forget what you did for us. We love you guys. And needless to say we went with a 2020 dodge journey, because after that accident, We don’t think we would feel safe in anything else.

LM
Review №8

September 14, 2021 - I had a scheduled appointment in the Service Department at AutoNation Arapahoe. Service Advisor - William Powell and his Team were EXCELLENT!! William addressed All of my concerns and was very customer service oriented. My truck was ready to go as promised. I left felling well informed and like AutoNation Arapahoe will be my truck service Go-To.THANK YOU to William Powell and the Service Team

Al
Review №9

Took my vehicle to get it repaired, I was able to get in the same day as it was being towed in. I was in contact with William from start to finish, he did a fantastic job at keeping me updated even when I forgot about my vehicle for a day, he made sure I understood exactly what what being done to my vehicle and why. The process was a breeze they received my vehicle Monday night and I got a message Thursday at 7:00 am letting me know it was ready for pick up. I cannot stress enough how painless it was and a very fair price. I will absolutely come back here and get my next vehicle from them. Thank you William and team you have made a life time customer out of me!

Be
Review №10

I worked with Howard on my purchase of a Jeep Wrangler. He knew a lot about Jeep’s and did extensive research on what was available and worthy of purchasing. He walked me through every step and every detail. He made sure I was comfortable and happy with my purchase. Howard had my back from beginning to end and was a delight to work with. The AutoNation team has followed up with me several times to make sure I am satisfied. I highly recommend AutoNation Dodge Ram on Arapahoe.

Sh
Review №11

Carter Brady was very easy to work with and a very helpful salesman. He made the car purchase stress free and remained a calm force when I had issues trying to purchase a car on a Saturday.Simon Ipuole was able to get all the financing completed in an efficient manner. His positive attitude and helpfulness were greatly appreciated and a wonderful surprise. Both were awesome to work with on my used car.

Re
Review №12

We recently moving to Colorado from Arizona and desperately needed to get rid of my rear wheel drive Mercedes and into a truck before the winter. With the current vehicle shortage we were worried we wouldnt be able to find anything that would fit our family. We showed up and Andy Dang was able to help us out. Actually came back after visiting several other dealerships to give Andy our business. Great guy, great dealership. Definitely recommend Andy. - Also, with the current vehicle shortage - other dealerships were marking up everything 5-10K OVER MSRP - not this place. They gave us a great deal and we were able to get out of our car and into a beautiful truck. We feel so much better and will be back for our next one.

Wi
Review №13

Really enjoyed my experience here. Priced lower than most other dealers, and they made a fair offer on my trade-in. I only ever worked with one associate through the entire process, and Jordan had me in and out very quickly. Would recommend.

Sp
Review №14

Go see Neil!!! Him and his team helped us with our purchase! Great people to work with! So if your looking for a vehicle go see Neil first!! He will take care of you and show you a good range of vehicles on what you are looking for, no pressure either. Can look around at there sister locations if you cant find what Your looking for there.

Mi
Review №15

I went in for an oil change on my 2019 Ram 2500 on 8/17/21. This was only the 2nd oil change on my 2500 since my truck only has 9,000 miles on it. Justin was my supervisor and did a great job of assisting me. Once I gave Justin the key fob to my truck, AutoNation completed my oil change in about 45 minutes and I was on my way. When I got home and after I had parked my truck in my garage for about 2 hours, I had a small puddle of oil under my truck. I crawled underneath my truck to find that the dealership had not wiped off the oil on the frame of truck, or they didnt go a very good job of wiping down the frame. I like keeping a clean truck, so it was frustrating to see all of the oil on the underside of my truck. Two days later I noticed another drop of oil on my driveway from my truck, so I crawled underneath my truck again to clean some additional oil off the frame of my truck. Considering I paid $147 for the oil change, I would hope that the dealership could do a better job of wiping the oil off the frame of my truck after the oil was drained. Thanks for listening to my concern.

Ro
Review №16

Just recently bought a new Ram 1500 from this dealership and had an excellent experience. I worked with Chauncey Pryor, who is great. Chauncey and the whole team at AutoNation made the entire transaction a breeze and were great to work with. They also have been very responsive after the sale, as Ive reached out on a couple different occasions with questions about my new truck. I highly recommend this place!

Da
Review №17

I recently bought a used Ram ProMaster City here and the transaction was very easy and fast.The best experience was with William in the service department when I had to get the car towed in for repairs. William was very professional and courteous, but he also went way above and beyond to work with the used car sales manager to cover part of my repairs and to get the rest covered by my warranty!Exceptional service! I would definitely recommend AutoNation Dodge Ram Arapahoe! Thank you, William!

Le
Review №18

Great customer service from Gustavo Garcia a.k.a. Goose! After I had been in an accident and my vehicle was totaled, I knew I wanted an SUV that would make me feel safe. He was very helpful with the process, patient, and genuine. I definitely recommend coming here and asking for Goose, you wont be disappointed. Dodge RAM Arapahoe is also my go-to for maintenance.

dr
Review №19

Andy dang was great. No pressure. Was very nice the whole time. He kept in great contact with me would buy from him again

sh
Review №20

A massive thanks to Andy who made the selling of my truck so easy. He was very personable and refreshing to talk to. I can honestly say it’s been the best car dealership experience I’ve had in 25yrs of driving. A shout out to Danny as well. I will always shop here 1st in the future. GREAT WORK team.

Vi
Review №21

My experience at AutoNation Dodge RAM Arapahoe was excellent. Marc Hart put me at ease right away and explained everything carefully to me. He was so kind and caring throughout my entire experience. I cannot say enough about him. I will absolutely get my next vehicle here.

Jo
Review №22

Great group to work with, not pushy, listens to what you want, and makes sure you get it.Go see Mike Hoffman, he’ll help you out.

De
Review №23

Loved dealing with these guys! They didnt force me to buy any additional packages for my car that other dealers do! The advertised price was the price I paid, no additional protection plans other dealers sneak onto the bill of sale.

He
Review №24

Donnie McElroy got me into a sweet Toyota within hours of contacting this dealership. It was the smoothest, no-hassle, no-hustle experience anyone could ever want. Thank you Donnie, and thank you AutoNation Dodge Ram. You have another loyal customer!

Je
Review №25

Goose was my sales rep and his customer service was stellar! He made special accommodations, went above and beyond his duties, to make sure I was confident in my purchase! I highly recommend doing business with him and this dealership. Thank you Goose!

Su
Review №26

I had a fantastic experience buying my Ram2500 truck here! My salesperson, Steve Mehrian, was awesome. Friendly and relatable, he listened to what I wanted and found me the perfect truck, without any of the high-pressure sales techniques that I was dreading in looking for a new truck. I had a few very specific towing questions, so Steve brought in his manager Dave who was more familiar with towing. Dave also gave me a fair deal on my trade. Jacob in finance was also no-pressure--which I found astonishing from my past (negative) experiences with finance departments. He listened to my concerns and my needs and helped me decide what extras would benefit me, given my circumstances and driving habits. I was going to shop around, but after my initial experience with Steve decided I didnt need to. Highly recommend--great dealership :)

Ce
Review №27

It was quick, for a car deal. Sales rep appeared upfront and honest. I am enjoying my new truck.

Ch
Review №28

Andy Dang help my husband and I with purchasing a brand new vehicle! He was passionate and gave us all the information needed and he did it with so much compassion.As my husband walked in last night he didn’t have a great experience with the previous sales man, but Andy changed our perspective real quick! We are beyond great full for his compassion and encouragement. We will return just because of Andy Dang!

Ch
Review №29

Very timely service tech that has been taking care of my vehicle for years. very attentive to my needs and listens to my concerns. Needed a warranty part, Radiator, to repair my vehicle so the service man ordered it. Never did get a call when it came in, I ended up calling 6 weeks later to confirm they had it. Otherwise always great service.

Ch
Review №30

Andy worked hard to get us a great car. He gave us his honest iopinion on the various vehicles we were considering and sent me multiple options over a few weeks. When I went back in to check out what he had again, he wanted to be sure I had a good experience. He worked to accommodate my schedule and help make sure I could get my daughter to her dance class, then treated me to lunch while we were trying out cars. Excellent service!

Ch
Review №31

We really appreciate the patience Dana had with our situation. We like her straightforward attitude, and she made the whole process so easy for us. If we ever have another car to sell, we will definitely come to Dana first!

Mi
Review №32

Had a great experience working with Jordan, Michael, and Simon to pick out a new (used) vehicle at a fair price. They made a reasonable offer on my trade in and overall it was a no hassle purchase. I definitely felt taken care of with this team and would recommend coming here if youre in the market for a vehicle.

Eb
Review №33

They got me in quickly and got my services done in a timely manner. When I picked my truck up, I was given a clear and concise description of everything they had done and suggestions on what I need to do in the future.

Ro
Review №34

They were ready for me at my appointed time. I waited, in comfort, it was done in less than an hour. Very nice and informative service writer and they didnt move my seat. (that counts with me). More expensive than a drive thru place but my truck appreciates the proper, correct care.

Da
Review №35

I had a great experience working with Neil at AutoNation dodge off of Arapahoe! I would highly recommend this dealership, they have awesome prices and they treat you like family!

Cl
Review №36

Andy is the best. Ask for Andy when you arrive

Fr
Review №37

Just went in to get an idea for a truck to purchase in the near future. Andy was absolutely amazing and low pressure. Talked to me about what I was looking for and helped me to find the perfect truck. It was a great experience and would highly recommend Andy for anyone headed in. Thank you Andy for everything!!!

Mi
Review №38

My scheduled appointment was easy to make and the work was done on the date and on time. The estimated cost was exactly what I paid. The Service writer was very Professional and courteous. A very pleasant experience.

to
Review №39

The service got me right in and did my oil change and tire rotation on my Ram 2500 in about 45 minutes. My appointment was at 2pm, and they took it in immediately. Great service.

Wi
Review №40

Great experience. I have the oil change package. Easy and smooth check in, quick oil change. No Complaints!

Tr
Review №41

Andy was very awesome. He went above and beyond foe us and was very helpful with everything he needed. He exceeded expectations. He was really amazing

Th
Review №42

Went to AutoNation for scheduled oil change. Service Writer Austin was very un-enthusiastic and acted as though I was interrupting his day. And again when I called this morning to question the type of oil used (10w-30 vs. normal 15w-40 for a diesel) he acted as though I was an annoyance and said this is a heavy duty oil. When I asked about the oil change frequency, he stated they just use flat 5000 mile no matter what vehicle or engine type. Very unprofessional and condescending.

Ka
Review №43

My buying experience here was absolutely perfect! Everything you could ask for out of a dealership. There was no pressure what so ever. Donnie McElroy and Simon Ipuole made the entire experience quick, easy, and an overall happy one! Thank you so much!!

D.
Review №44

Had a great purchasing experience @ AutoNation Dodge RAM Arapahoe. The Saleman Goose was Top Notch and made for a smooth purchase and took care of me till the senond i drove off the lot. Follow up and continuing to check and make sure things are going good have been great. Thanks!

Ja
Review №45

I went in to look at vehicles and see if I found anything in my price range. I specifically told the employee/salesman to not run my credit and he ended up running it anyway. Lying, late to the appointment, no negotiation at all prices are strict. Very very angry and disappointed because it dinged my credit when I wasn’t anywhere close to buying any vehicle at all today. Very disappointed

Ri
Review №46

Your salesman Mr Jordan Boggs very helpful.i would like a virtual presentation of the 2019 pacifica.if possible.

Ma
Review №47

These guys jumped through hoops to get me into my Ram 1500! My salesman Jordan was extremely helpful and got me answers to any questions I had. Would definitely buy from them again!

Ka
Review №48

Jordan was AMAZING when I came in to buy my car. Him and his team made the process as painless as possible and made us feel comfortable the whole time:) 10/10 highly recommeneded!

RO
Review №49

Huy Dang (Andy) the sales associate we dealt with was very friendly and easy to get along with. The transaction of the sale was one of the best buying experiences weve had when buying a car. Nice looking and clean showroom.

Ja
Review №50

Was extremely pleased with how willing the team was to get the deal done. Felt very positive in my purchase and overall experience. Only thing I would ask them to do over is final detailing before delivery (forgot to clean/hose off the inside of the truck bed)

An
Review №51

Great service rep’s but i am still waiting for my car its been a full week already idk what the mechanic is doing

Co
Review №52

Everybody here is extremely helpful, especially Shweta. She dealt with me for hours until we finally got what I want for the car I want. And Jeremy the finance worked through all the paperwork and helped me understand how leasing works. Ill be going back time and time again.

mo
Review №53

I recently purchased a 2008 Ford Escape from Andy- he was beyond kind and helpful. I left feeling great! Thanks Andy!

Em
Review №54

Had several small issues and recall on my renegade. They had my vehicle for 2 days after which they barely looked at it and when I left, the tire sensor light and seat warmer lights were still on after I asked them to look at it. So I basically paid for a diagnostic for them to not figure out what was wrong. They then found a crack in my oil pan and said it would cost 800$ to fix when I found another reputable shop who ended up doing it for 400$. Won’t be going back. The service manager was nice which is the only reason two stars instead of one

Nu
Review №55

Andy took the time to make sure that my family left with the perfect car for us.Went above and beyond to make sure we were comfortable throughout our whole experience and stayed patient throughout our entire visit.

Ki
Review №56

The issues with my 2018 Ram 2500 were diagnosed quickly, parts were ordered and replaced when the parts arrived. I was out of town when my truck repairs were completed and my truck was safely stored for 6 days at the dealership until I returned.

We
Review №57

We had a great experience selling a car with the help of Chauncey Pryor. If you are looking to sell or buy, I would ask for Chauncey. Chauncey was able to assist us in the sell, scheduled appointments for us and followed through.

Ty
Review №58

An awesome dealership. The staff is friendly and customer oriented. After test driving we were not pressured to make a deal. We took a couple days and Goose was with us every step of the way! We finalized mostly everything so when we returned all they needed was signatures and I walked out of there with my dream car!

Mi
Review №59

We had an amazing experience!! Hunter found the perfect truck for us! It had everything we asked for and more. 2020 Ram Warlock is the best. Dave did an awesome job explaining all the paper work. We would highly recommend them and plan one telling our friend and family as well. Honest, down to earth REAL people who care!! Thank you Hunter and Dave.

Jo
Review №60

Next time you bring a vehicle in for a recall and additional work, verify with them that they actually did all the work, don’t take their word for it when they call to say they are done. Took care of the additional work, ignored the recall. They did take care of it, but had to schedule another day and time to get it done. In the end though, they did a good job. Just annoyed that this was not flagged in their system as to the SAFETY recall due and either ignored or just had NO clue?

ka
Review №61

Outstanding customer service from Brayshon. With how the inventory is all over the state, he kept us up to date on when the truck we were looking for would be in. If we had questions he didnt hesitate to answer them or find the information we needed. I would highly recommend going to AutoNation for your next new or used vehicle and ask for Brayshon!

Li
Review №62

I was in a hit and run accident in an older car I had, the car was totaled and I had to find a new car. I was very frustrated and stressed and these guys made it so easy. Andy Dang helped me find the truck of my dreams. He was fast and informative, easy to work with. Anything I wanted done or looked over he made happen. Tyler helped buff some scratches and marks off the truck and they made it look brand new! Manager David helped walk me through some of the features I was unsure about. He jumped in my truck and showed me personally! I was very reluctant to put my trust in a dealership, but these guys gave me every reason to put my full faith back in buying from dealerships.Thanks guys!!

An
Review №63

The purchase process seemed to be good; we liked it and we bought a car; drove home satisfied.Later we discovered that the Colorado State form DR-2395, application for title, was not the way we wanted it to be. Per that form as we signed it and received it from the dealer (part of the buying process on the day we bought the car), the title was NOT going to be Joint-Tenancy WRTOS. (We wanted Joint-Tenancy WTROS).So we contacted the dealer, various ways, SIX TIMES, to get that fixed/changed. It was only after we drove back to the dealership in person (6th contact attempt) that anything really happened. They emailed to us the form that they actually submitted to the State for the car title, and it had the desired options marked, with our signatures, so all was good - as far as the title was concerned.BUT, the form that they submitted to the state had been changed from the way it was when we signed it. Apparently they changed it AFTER we signed it. (We have the original, signed, form, to show that.)I wonder if that is legal behavior on their part - to change the paperwork after the customer signs it. I definitely think it is not good behavior on their part . (For not good behavior, think very bad behavior.)Also, it was bad on their part that they ignored this issue for five times of contacting them, that only when we went in physically in person that then they paid attention to the issue.

An
Review №64

This place had good prices and great conditions that made me more comfortable buying a car, like their 90 warranty offer. Andy and Simon were very helpful and patient with me and my husband, and were a key factor in us deciding to go forward and purchase the vehicle. I would highly recommend this place.

Mo
Review №65

Andy Dang was great ! Good customer service. Will come back again and again ! Highly recommend him.

Ja
Review №66

So over all wasnt too bad of a experience. Jeromy in Fiancing was awesome, very informative and a good guy in general. But the car was dirty, had no gas and then filled to barely half tank after I asked them to fill it and once I got off the lot a low tire alarm popped up within 2 mins.

Ja
Review №67

Great service, Bill the service advisor got me in right away to get a tire replacement under my protection plan! No impact to my vacation! Highly recommend!

Mo
Review №68

We have been waiting for the email to submit a survey so I decided to put a review on here! We purchased a 2021 Dodge Durango through Al. He is amazing!!! He checks on how things are going with the new vehicle. He goes out of his way to make customers happy and takes care of them! Al is definitely someone you’d want to go to! We have purchased 2 vehicles through him already and plan on sending others to Al so they know that they are getting taken care of. I will always go back to Al for my next vehicle. Overall this place has a great team. Our experience has always been amazing!

Iv
Review №69

Excellent customer service. I had the pleasure to be taken care by Chauncey and Shweta and they are very commited on what they do. Thank you both..

TJ
Review №70

I went into the dealership to check out a used truck that I saw online and was helped by Andy in the sales department. 110% pure professional and made doing the deal EASY! Very fair evaluation of my trade in, very fair price on the truck, made financing each…..took EXCELLENT care of my throughout the experience and got me everything I needed to make the decision. If you are looking for the best of the best….ask for Andy! You will not be disappointed!

Ar
Review №71

There was the sweetest old man and had the a strong accent but very kind

Je
Review №72

Large dealer, friendly, quick to resond to questions. Didnt stick to their word- said they would do something by a certain time and never did. Never explained payment options for out of town purchase. Didnt know about features on my car.

Ed
Review №73

Jordan Wein our sales associate did the MOST OUTSTANDING JOB to help us find the Ram Model Truck we were looking for, as compared to anyone else we have ever dealt with.Please Note: My wife and I have bought ALOT of new and used vehicles throughout our lifetime, and we congratulate Jordan Wein on a JOB WELL DONE! He deserves to be recognized by AutoNation Management for a stupendous job!Jordan not only found the truck we were looking for, but he explained the entire buying process in detail. We actually ended up leasing the 2021 Ram Truck due to current Market Conditions when compared to Used Truck Prices.He also understood all the many features, and functionality of those features in the Ram Longhorn Package. These features were all new to my wife and I, and this truck was for my wife. If she cant drive it, or understand how it works, then we move on.The bottom line is Jordan understands his job, he is very knowledgeable, and is just a great guy to do business with. Plus he followed up with us several times after the sale...who does that??Folks, Jordan clearly separates the professional salesman from the sales professional. Jordan is a Sales Professional!!!Thanks again Jordan, Ed and Carolyn!!

Sa
Review №74

The dealer was very helpful and polite. However now that I have bought a vehicle for them they don’t seem very interested in are relationship moving foreward. I have call the dealership several times and left voicemails and no one has called me back very frustrating. After posting this review I did receive a call back and my problem was addressed so I have changed my 2 star to a 3. This is a fine place to buy a car and I would shop here again.

An
Review №75

First ever big girl purchase and I’ve never been so happy walking out with my new jeep! Thank you so much Andy Dang for all of your help! Amazing customer service, definitely will be coming back!

Da
Review №76

As a first time buyer I came in with no credit history, credit or co signer, but Mark Hart got me in the car I wanted!!!! I definitely RECOMMEND this dealership to anyone. A great overall experience for a first timer buyer! And I just turned 18 not too long ago!!!

Z
Review №77

Got a good deal on my new rx here. I worked with Goose who did a great job, very friendly and an earnest worker. Highly recommended.

Mi
Review №78

Had awesome experience. Went 8n for scheduled maintenance and the service was outstanding! Definitely recommend this dealership for any automotive need

Sh
Review №79

Good customer service, toon care of me. I love my new car!

Am
Review №80

If you resemble, identify as, or care about a woman, secure your financing elsewhere!First, Ill say that our salesman, Andrew, was great. He was patient, knowledgeable, and accommodating. It was a great, hassle-free no pressure sales experience.Our great experience took a nosedive when it was time to sign the paperwork. The finance employee (I dont know his name since he walked PAST me to only shake my husbands hand and looked through me to only talk with my husband when we were outside discussing the vehicle) completely ruined the buying experience to the point that I wasnt even happy about my beautiful new vehicle anymore. You see, I had to provide references, paystubs, employment contract, proof of residence and had a hard pull on my credit... BUT he took out upon himself to NOT actually put me on the application to the bank AND not tell us until the contracts were ready to sign.I walked into his office and was simply asked to sign over the POA on my trade-in and go watch the kids (the youngest of whom is 9 and the oldest 15... not super high maintenance).I was excluded from the process, the financial decisions regarding term of loan and additional warranty. Adding insult to injury, it turns out I was not even put on the registration! This my my vehicle that I drive to work every day, that we decided to upgrade because of my income. This is disgraceful and degrading, at best, and I cannot believe this happened in 2021!To reiterate, my experience with the sales and the rest of the facility were great right up until that finance employee. That is why they get at least two stars, but I will NEVER again give them my business or refer anyone. A woman should never leave a business in tears because of outright misogyny and discrimination, especially after spending $35,000.

Ch
Review №81

We had a recall and called in to schedule for 7am. When we arrived, they told us that they could not start on it until 8am and that the recall fix would take about 5 minutes to complete. Also, we did an oil change; very expensive.

Ma
Review №82

Had a great experience with our trade and purchase of a vehicle. Mark Hart was exceptional to work with throughout the transaction!

Ak
Review №83

I was planning to sell my 2018 Honda accord and was looking for some estimates online and at some dealers. Andy Dang helped me get the best quote for my car and made the process of selling my car very easy. Really appreciate the service.

Uy
Review №84

Thank you Andy for helping me so much to find a really good used car. I know its not easy and take long time to figure out a Toyota Rav4 that me and my husband like it but Finally he did it. He is an awesome Vietnamese guy working in American company. He’s gentle, kind and really helpful even I asked him so much. Find him and you’ll never regret.

Ti
Review №85

They sold a vehicle I was in the process of securing funds for. Complete failure to put the car on reserve per their company policy as my credit union processed my personal auto loan.The salesman I was in contact with fit the dont trust a used car salesman definition perfectly. Push the sale above all else.(Response to owner reply)(replies to comments seem to be turned off)I updated this from a one to a three star. While the initial experience was confusing. A general manager reached out to me due to this review and has been helpful.

La
Review №86

Quick friendly service. Oil change no leaks!

Ni
Review №87

Andy Dang got me into a brand new Dodge Journey out of the showroom. Even with challenging credit he was able to pull it off and get me into a new car. It was a great experience.

Ta
Review №88

Andy found me a perfect truck :) love it. Highly recommend him !

Me
Review №89

Andy Dang and Dave are so wonderful to work with! This is my third purchase from here, I always come back because of their great service! Thank you!

Va
Review №90

Shweta was awesome, she made things as painless and easy as possible. Fantastic crew and management. Great team!

Sa
Review №91

Did a trade in at this location as I’ve purchased a car from Auto Nation before and was very pleased. I was told my car was in detail and it would be a day or two before I could pick it up. Not only was it 2 weeks later that I was finally able to pick up my car due to a part being on back order, but there was little to no communication on their end. I was the one having to do all of the following up. When I do finally drive my car, I immediately notice there’s pulling and the steering wheel is shaking. I call the dealership that very same day and I get transferred to voicemails with no call backs. To have spent $30k + with this establishment and drive off in a vehicle that very clearly has some additional work that should have been done is absolutely ridiculous. I will never take my business to this location again.

Pa
Review №92

Had some bumps along the road but Management team stepped up to handle the problem professionally and reasonably. So everything worked out great in the end!

Br
Review №93

Very easy car-buying experience. Friendly, no pressure, great follow up so far. I got the feeling Id enjoy having a beer or two with all of these people, and the conversation would be enjoyable and wide-ranging. There are closer dealerships, but I enjoyed the experience so much that I wanted to give these people my business. Reasonable, well-informed and friendly people helping you choose a superior product is a formula every company in every sector should employ!

Ch
Review №94

William Baker was very efficient, and explained everything. Tried coffee machine 2x only brown water.

Jo
Review №95

I had a recommended tune-up done on my Ram there was no problems when I took it in. the work was done all fluids were changed and alignment, drove great on the streets but when I took it on the highway it felt like the front was going to fall off. The dealer has not called me back and I cant drive it in to have looked at when I did they said the service righter would call me and setup and appointment, three days and waiting.

pr
Review №96

Andy was great got me car and gave me his lunch. Great customer service definitely another car

Er
Review №97

Kip the service advisor was awesome in getting my warranty repair completed quicklyHe was very thorough in giving me updates and even got it done way ahead of the aug 20 th opening they had

Aa
Review №98

Andi was very helpful in my recent purchase of a used vehicle. He helped me get a bit more on my trade in and got the car back in the following week to replace the fog light which was the only thing wrong with the car. Would recommend for sure. Had to wait longer than I was expecting to finish the paperwork since I had to come back for the car and had scheduled my time ahead, but in the big picture it wasnt a huge deal. They gave me some free oil changes for my wait, which made up for it nicely.

Er
Review №99

Fast and friendly service. Very helpful in getting me the vehicle I was looking for in the price range I was looking for.

Br
Review №100

Nice place to purchase a vehicle they went above and beyond what I wanted and expected I will be buying here again!!!

Information
100 Photos
100 Comments
4 Rating
  • Address:10743 E Arapahoe Rd, Centennial, CO 80112, United States
  • Site:https://autonationdodgeramarapahoe.com/?&utm_source=local&utm_medium=organic&utm_campaign=*000012247*GMB
  • Phone:+1 303-578-6107
Categories
  • Auto parts store
  • Car dealer
  • Auto repair shop
  • Car accessories store
  • Dodge dealer
  • Ram dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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