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RH Outlet
5050 Factory Shops Blvd Suite 605, Castle Rock, CO 80108, United States
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RH Outlet
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Hi
Review №1

I ABSOLUTELY LOVE, LOVE, LOVE THIS PLACE!!! The energy and love, I received from Holly and Patty was palpable. I have met 2 new soul sisters and I am looking forward to sharing more laughs with them soon. THANK YOU FOR MAKING MY EXPERIENCE EXCEPTIONAL!!Much Love,Hina

Je
Review №2

Love it. Cant afford it. Then ponder it, and say we can do that ourselves! So I basically use this as inspiration and ideas for our Empire of tools and materials! Someday.....

La
Review №3

We came from Albuquerque in the hope we would find a few items for our new home. We visited twice during our Denver vacation and found nothing. I think if you have the ability to visit often or you can fix damaged furniture, you can find good deals. However, if you don’t live close, it isn’t worth a visit. Almost all the items were significantly damaged (e.g. huge scratches). So, it was overall disappointing.

Ja
Review №4

A lot of unique one-of-a-kind pieces of furniture here if youre looking for that right piece of furniture for a great conversation piece this is the place to come to. Dont expect services to jump out at you but Im pretty sure they can answer any questions you have.

Je
Review №5

I really love Restoration Hardware. Definitely luxury quality and prices, but great design pieces

Ja
Review №6

Amazing home decor. Gorgeous layouts and furnishings.

Ch
Review №7

Had a lot of fun on this store. Great selection and amazing prices.

Ja
Review №8

Lots of great shops. All the most popular shops one ever needs. But besides the gap, its more of a shopping center than an outlet mall as the prices really werent outlet prices. But still worth the journey.

Mo
Review №9

I love this furniture store but thus store sells some As is condition in unreasonable price. However, you you still can find good deals

Wh
Review №10

Went in there yesterday and was shopping for a new a cloud sofa and the man I believe his name was Derek. 63 probably, slender build, blonde hair, and tan. He was the rudest man ever. We asked the price on it and he responded with well there is a Right over there. We asked him once more what the price was and again he was rude the tag is over there you can get up and look at it yourself we planned on spending close to 20k here and walked out because of him. This isnt the first complaint of someone be rude there as you can see from the reviews maybe try some training or hire new people

Ph
Review №11

So ridiculously overpriced for damaged, yes damaged furniture. A $2700 table better be perfect. Such a bad example of this brand.

Jo
Review №12

Nice outlet mall with a wide variety of shopping.

Ma
Review №13

Called on Saturday to see if they had the Monastery coffee table available and the girl on the phone said she was really busy she couldnt check for me, that it would take a very long time. Well I ended up driving there from Westminster to Castle Rock to check myself and they hardly had any coffee tables so it literally would have taken her 2 minutes to check. If she would know the merchandise she could have told me right away without even checking. There was 2 girls on the counter, neither of them ever left that area to help any customers. They just stood behind the counter talking the whole time. I was there for about 30 minutes and I honestly dont think they even notice what was happening around them. Well that was a complete waste of my time, drove all the way there for nothing.

Je
Review №14

Most all the items in this store are damaged. Many of them veneer so refinishing them would be very tricky. I came into the 10k square foot store on. Tuesday afternoon and there were more employees than customers. I was immediately asked to put on a mask. I asked the woman why it was necessary when there wasn’t a single person within 20 feet of me and she said you must wear a mask to shop here. So I will no longer shop at Restoration hardware. I can understand if the store was packed but it wasn’t and this woman was just on a power trip.

Ca
Review №15

Friendly helpful staff

Da
Review №16

The staff is pleasant and helpful. I called in yesterday and was promptly given assistance . I also stopped by today to look at the inventory. Although I didn’t find enough chairs, I still had a pleasant time.

Je
Review №17

I’ve stopped in many times to this outlet - it’s an OUTLET so it’s hit or miss on the merchandise selection which is to be expected. The RH experience is always a little pretentious so for anyone that wants to be fawned over, this isn’t the place for you. But if you are willing to hunt a bit for a deal, and be proactive if you need some help this is 100% the place for you. Good selection that constantly turns over - I discovered that they get shipments in on Fridays so plan accordingly. I’ve found many great pieces that are the same quality as my gallery pieces at a fraction of the price. Check out this store before going to Cherry Creek; you just might find what you’re looking for here.

Mi
Review №18

Big selection and very large store. There were not too many customers.

Lu
Review №19

Staff could be nicer. I was in with 2 kids...one kept yelling at my kids across the whole store to not touch/sit/do anything...mind you they are 3 and 5. There was one guy who was unloading and putting furniture together on the floor and he was most helpful when I told him I was looking for tables...wish all the staff was like him (hence the 2 stars). The other older lady who’s name is I believe Audrey, kept ignoring my questions point black as I was standing right next to her and would only answer to the guy who was trying to help me...extremely RUDE and she was mad because my kids were in there too. Prices are great for merchandise but some of the staff there seem to need an education how to be around kids.

De
Review №20

I am not sure if there is a new manager but the store is much more organized. Ease of moving amongst the gorgeous pieces displayed is, well... easy. The furniture is not crammed in. One can walk around different pieces and get a really good look. Pieces are current and relevant to todays design. Great stocking stuffers and the ear muffs are to die for! Teens will love them.

Aa
Review №21

Great staff, friendly environment, awesome and unique items at a great price.

Ca
Review №22

Great furniture!

Ti
Review №23

Can I give less than 1 star? I’ve been into this outlet three times. We generally shop at the regular Restoration Hardware store in the Cherry Creek Mall, but this outlet is closer to our home now. Every time I’ve come in, the customer service is HORRIFIC. I am a shopper. I love buying things. Every time I’ve entered this store, I’ve not been greeted, sales girls avoid questions, and they’re exceptionally rude when addressed as if it’s very inconvenient to do their job. I go in intending to spend money and the sales people have made that impossible to do successfully. Whoever the manager is should be embarrassed that they’re hiring the people they are. After tonight, I won’t be coming back in ever again. Worth the drive to go literally ANYWHERE else.

Ry
Review №24

Great Store! I got an awesome deal on a sofa and some dining chairs! Much better pricing than the main store. Ask to get on the email list to see whats coming on their trucks.

Aa
Review №25

Had a great experience at this outlet! I recently moved here from California and used to frequent the Vacaville outlet. Colorado is lucky this is their outlet experience! Dave was very helpful in helping me find a table and Kelly couldnt have been nicer. The outlet in California had a very rude staff who didnt take the time to answer your questions. Though he was helping others Dave managed to not only help me but also his other customers. Ill definitely be back, so long California!

il
Review №26

I love this store!. I have bought several items there and yes it is expensive, but you get what you pay for. Everything is much cheaper than buying online and if you buy when they are having a 30 or 40% off sale you can snag up a great deal. You have to swing by often and know when they get their deliveries for the best inventory. Items are high quality, may have some damage or scratches but anything I have bought was easily fixed. I have never had a problem with customer service there. Need one more coffee table and I am planning on getting it from this store.

An
Review №27

My husband and I were considering buying from the gallery, we thought we would check out the outlet. We ended up buying almost everything we needed from the outlet. There were some pieces that were junk but alot of the items were in great shape and with a little imagination you can make almost anything here work. We had all our stuff delivered by John one of their services they endorse and I couldnt be happier

An
Review №28

Love this shop

yo
Review №29

Ridiculously overpriced! Are you kidding me?

Ma
Review №30

Some things are greatly discounted 70%+, others are only 25% off retail. Hit or miss. We found a $24,000 sectional sofa for $4,400. 14 x 9. It was 70% off plus another 40% off which was a bargain. Call ahead. There is always a sale sometimes 25-30% off everything in the store. Sometimes 40% off select items. Things turn over quickly and they are always getting new inventory so you cant ponder a purchase for too long. All sales are final.

Th
Review №31

Just moved here and was looking to fully furnish my new house, I tried Arhaus and had horrible luck but I found this outlet and was able get almost everything I needed! I also had an excellent experience with their delivery guy John! Ill be sending my friends their way

Ta
Review №32

This is my all time favorite home store. Outlet prices here are great. There is a big selection of items from furniture to bedding and decor. Customer service is always good, everyone is helpful and friendly.

St
Review №33

People who write bad reviews of this store dont understand how it works. I purchased many things from their regular store and I always found the experience to be stuffy. I found out about the outlet and have so far had a great experience, the sales staff seems hands off but if you ask them questions they are very friendly and knowledgeable. Youre at an outlet, dont expect to be waited on hand and foot. The prices themselves can be a little confusing but Brent very kindly explained to me that the merchandise is discounted just for being at the outlet and then an additional discount is taken at their register depending on their current promotion. I saved over 1,700 bucks on a sofa. Like I said the people who have bad reviews havent interacted with this staff or dont understand the pricing! Great store!

Ro
Review №34

This store is such a gem. I was impressed by their selection of furniture, some of it has minor damage but any handyman worth his salt could easily touch it up. I spoke to Tim in the back who knew his stuff and answered all my questions very fully. I didnt end up buying anything but I was informed they get shipments every friday and that I could get on an email list to see whats coming on the truck. Saves me a long drive, what a great idea.

Jo
Review №35

Great furniture if youre into rustic, earth tones, distressed stuff. Some real style. Service wise, sales was great, but they pressured me to drive up from Colorado Springs to pick up furniture quickly after buying it. They told me they needed the space.A few days later I rented a truck, and called to let them know I was coming. They told me they might not be able to help me pick it up today and they couldnt disassemble the table I was to pick up because they were unloading delivery trucks.I said, well, I already paid for a rental truck, and they said, well, we can put it out for you,and you can take it apart here.Not impressed.

Be
Review №36

They recently changed their outlet pricing structure and raised prices substantially! Too bad during a pandemic they got greedy. No longer outlet prices.

Al
Review №37

Great selection of beautiful pieces :-) significantly lower prices than the regular store. Great and friendly service. Kimberly assisted my husband and I with buying a table(at a magnifice price!). She also let us in on the store specials, which got us an additional 20% off! Would definitely recommend!

Ki
Review №38

Im completely amazed that this store is still open. From what Ive experienced its a large store filled with various pieces of large furniture usually sporting excessive damage and high price tags. The employees are few and far between and less than helpful. Not impressed and wouldnt recommend or revisit.

Ni
Review №39

Didnt find any bargains. There was a better sale online. Loved seeing it all in person. Great products! Ill be back...

Cl
Review №40

I am so surprised to see the bad reviews here! I went down to the outlet for the fist time last night and got a great deal on a buffet. Braum, the sales manager, was so helpful and personable. I will definitely be back.

Li
Review №41

I wanted to buy a sofa. Spent 10 minutes in the store, walking past the sales desk several time without being acknowledged once. They were talking amongst themselves and didnt appear to notice me. Seemed overpriced but with no one to tell me of its construction, how would I know? I can change my mind. They just dont seem to have any working or interested employees. Too bad. There was some nice merchandise.

Je
Review №42

Great way to find deals on RH items - but remember to negotiate with them, because the price listed is just a starting point and they’re eager to offload their inventory.

Je
Review №43

Restoration Hardware is kind of overpriced, but the outlet has some good deals, particularly if you get them on sale. Sign up for their email list to find out when theyre doing sales, but they seem to do 30% off the entire store several times a year and other 30% off sales in select departments.Many/most of the items are damaged - some worse than others. Some might have cracks and scratches; some might have components that are missing completely. The employee that helped us voluntarily checked over the item that we were buying to make sure we were aware of anything that was wrong with it.

Ho
Review №44

Would have been nice to have our existence acknowledged by the two very bored looking sales ladies sitting at counter as we browsed sofas or even as we tried to find a correct sized set of sheets.

Mi
Review №45

Was an amazing experience. Kimberly was very polite and helpful. If they keep people like Kimberly around, Ill keep coming back. And for a lot of hidden treasures throughout the store!

le
Review №46

The two employees at the desk were both looking down on their cell phones the whole time and seemed completely uninterested in helping out. Most of the furniture had a significant amount of damage and the discounts dont reflect the true original msrp. To bad because they make some pretty cool stuff.

Ri
Review №47

A wide variety of furniture at reasonable prices, some lemons bu most of the stuff is good quality and the staff is friendly and helpful

Ni
Review №48

Great finds in this store, but horrible customer service. It is a long drive for me to this store and when I call to ask if they have something like a media console the woman on the phone said you would have to come and look for yourself. I told her it is a long drive and I want to make sure if there are any there before I drive all the way there. She said I would have to call later and maybe someone else would tell me. I used to get emails of the upcoming delivery and they quit doing that. I have been to this store many times and the ladies seem to be put out if you ask a question or for help. The customer service is terrible!

ka
Review №49

Good luck getting any help in this store. Ive been in here twice with no one to offer any customer service. Think Ill take my money elsewhere, where I can get excellent service.

Ma
Review №50

Helpful people, nice layout, clean. Got a great price on a small table that I did not expect.

Sa
Review №51

Love the laid back feel of the this store! I dont like being pressured to buy or pestered when I shop, this store was perfect. The were friendly but didnt follow me around hounding me. The two young men I spoke to at the register were knowledgable and helped me get a quote for delivery. Andrea also helped me with my design questions and helped me pick out pieces. She didnt push me to buy the most expensive ones either she helped me find ones I wanted. I know where Ill be shopping from now on!

Er
Review №52

Great deals can be found here when the sales are on

Ad
Review №53

Decent selection that they add to every Friday. But most of the pieces are only lightly discounted from what you would find in the store without having an option to return them.

Ma
Review №54

Great store, reasonable prices especially when things are 40 percent off

Za
Review №55

There is absolutely no way I would ever consider buying anything for my house from this place. My girlfriend warned me at how expensive everything was, but I was so amazed at how rediculous and outrageous the prices are on the (mediocre quality, at best) furniture and simple home accessories. $1800 FOR A PICNIC TABLE that looked like it was built out of driftwood?!?! The prices are so insane that I was walking around the store just bursting into laughter at every single price tag I looked at. It was truly unbelievable. If anybody tells you this is a reasonable place to shop and that they got a good deal, theyre lying. I would actually laugh at the suckers that buy from this store. $800 for a bean bag??? LMAOO Atleast it was entertaining! Thanks for the laugh Restoration Hardware! 👍👍

Ki
Review №56

Got furniture for new place 2021

Ke
Review №57

Always the most ohmazing experience!! I absolutely love this store, the products and staff!!

th
Review №58

Larger showroom behind Ralph Lauren. Very impressed with selection and item availability.

Qu
Review №59

So, I’ve been wanting to go here for a long time and had a chance to stop in today. A group of us walked in and was completely ignored! Sales ladies walking around us like we weren’t even there... Never again!

Ro
Review №60

Guys in the back took upmost care of my stuff and fit everything in my truck!

Ke
Review №61

Horribly overpriced and no help from the salespeople

Ky
Review №62

Good selection of items for your home. Pricey but thats to be expected.

JO
Review №63

Nice stuff but over priced

Ja
Review №64

This place is a veritable trash heap of one off sectional pieces and damaged/non-operational furniture. Don’t waste your time.

Da
Review №65

Unbelievable high prices for damaged furniture

Pa
Review №66

Good variety of things for your home

jd
Review №67

Prices on furniture are ridiculously high...even with sale prices! The stuff is junk.

Na
Review №68

Like another review said, they take the worst from both brick and mortar and Internet stores and combine them. Returned a gift here and they called customer support for us so that we could get a gift card in the mail rather than giving us one in the store.

Kr
Review №69

Meh 😕

Jo
Review №70

Poor selection that is over priced.

Co
Review №71

Everyone was so nice and helpful

Tu
Review №72

Much cheaper than Cherry Creek

Fr
Review №73

Great place

Ge
Review №74

Good deals!

Su
Review №75

Grossly overpriced!

Fe
Review №76

Discount stores

Lu
Review №77

Well

Information
49 Photos
77 Comments
3.5 Rating
  • Address:5050 Factory Shops Blvd Suite 605, Castle Rock, CO 80108, United States
  • Site:https://restorationhardware.com/store-locations/index.jsp
  • Phone:+1 303-660-5165
Categories
  • Furniture store
  • Interior designer
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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