The very best in customer service. Taryn and her team are amazing! I have bought two new vehicles from the dealership and have been very pleased.

I went to the dealership in Cary a month and a half after I had my car because the engine light was on and the breaks was metal to metal. They told me the car had an inspection before I bought it.I was told they changed all 4 breaks, cleaned the engine and other maintenance. They had my car for 3 weeks. When I picked it up it was very dirty, the inside had dirt and grass inside. I could not believe it. Also, let me mention this, I was not given a invoice print out when I left. He told me he would mail it to me. When I got there I told him I want a copy of my invoice. It took him about 15 minutes to give it to me. I believe he was on the computer making changes to it.The manager who sold me the car told me I will not need a service for 12 months. I paid for the service plan they had to cover me.I got the car home and the breaks were sounding really bad, yet I was told he did all 4 breaks. Also, the engine light was still on.I called back and explained the issue with the breaks and the engine light on. He told me and my fiancé this was a mystery to him because he did all four breaks.He lied he did not and they billed my maintenance plan for 1300 for a third service. Remember I was told that I get the car serviced every 12 months. This was a lie, they charged me.On top of that they are telling me I need to pay a $1000 to get my breaks done. I have been lied to and I feel like I have been scammed.I am calling and sending letters to their higher HQ. They truly think I am going to pay and just go away.Georgene Dixon

This dealership is first class. I showed up with a trade. They within 10 minutes gave me a fair value, I test drove the car I wanted dropped a check off and asked to come back the next day to sign. I showed up the following day everything was ready and car was detailed with a full tank of gas. As I was signing they let me know I got a complimentary gift in the seat and they added an interior protective plan no charge. I didn’t ask for any of that, they just did it. Total time spent maybe 2 hours, probably less.This is true customer service. Thank You.

Good people, good prices

My husband and I had an unforgettable experience buying at Johnson’s Maserati!Within the same day we had traveled to another dealership where we were treated just like a number. Upon arrival, we were greeted and soon thereafter asked to provide our driver licenses before we even saw the vehicle we were inquiring about. My husband and I made a decision that we would not do business with that dealership. Meanwhile, Taryn from Johnson Maserati reached out about our concerns and began to search for a vehicle that met our criteria. We then traveled to Johnson’s Maserati in Cary.The staff (Taryn and Chris) were professional, informative, and caring. Both were very passionate and work as a team. They represented Johnson Maserati extremely well! My husband and I never felt pressured to make an abrupt decision. Taryn gave us time to discuss our concerns amongst ourselves as she completely understood that purchasing a luxury vehicle (or any vehicle) is a major decision. She answered all of our questions without making us feel rushed and uncomfortable. We were able to make a sound decision and one that we do not regret. We’re overjoyed with our purchase! They made us feel right at home!

They called to cancel my appointment the day prior, I came in to wait 3 hours for them to diagnose the same issues I brought it in and had already had diagnosed. Not knowledgeable or professional, go to Raleigh.

They changed managers like 5 times during my 3 year lease but service is great.

While the staff here is friendly, I wasn’t super impressed with several things about this dealer. For one, I brought my car in for an oil change and it took over an hour and a half. Firestone does oil changes quicker.My appointment was early in the morning, so I didn’t eat breakfast before coming in. For a luxury car dealership, I’m disappointed they don’t have vending machines for guests or any thing to drink except bottled water and a small coffee machine. I’ve taken my other car (a Toyota) to Fred Anderson in Raleigh and the waiting area/process over there is 50 times better. They have multiple vending machines, a sturdy coffee machine, and they even bake cookies! They also have a TV, which this dealership does not.While it’s nice that Johnson throws in a car wash for free, it’s not worth the extra waiting time. I’ll be sure to eat before coming here next time. They don’t offer loaner cars either.

We were traveling from out of town and I can tell you that this is a FIRST CLASS dealership. Jason in service was there for us the whole time until The issue was taken care of. Can’t thank you enough!!

I brought my Levante in for service and I couldn’t be more happy with their top notch customer service than I am. They’re extremely professional, knowledgeable, and very accommodating. Katelyn went out of her way to make sure that I understood everything that was being done or needing to be done to my car, and provided me with a gorgeous service loaner. I’ve been in or around the automotive industry for almost 20 years and I’m very accustomed to how things are run and this dealership exceeds it’s expectations in customer service, and my experience was great!!!

Everyone was friendly. I went in to buy some parts and the staff in parts was excellent and extremely friendly as well. I was most pleased to see how much cheaper the parts I needed were as compared to the other Maserati dealership in Raleigh. The sales staff wasnt overbearing and they let me check out some of the vehicles and start them up without having the pressure to buy them. I will keep you in mind when it comes time to get a second Maserati.

This dealership has the best customer service I have experience. I will continue to come to them for assistance in years to come.I hope Cory gets a promotion or a bonus. His customer service is the reason I have a piece of mind every time I bring my Alfa 4c for service.

Let me tell you about my experience. From the very first contact, Caitlin in Service was nothing less than stellar. I had some minor issues with my car. I was then treated like the ONLY customer that they had. Wow! Then Cory, the service manager was also amazing. They kept working to correct a problem and didn’t stop until they figured out the solution. That makes me feel even better about my choice to purchase my car. Thank you again for your excellence in caring not only for my car but for me too.They never let me down. I recently had a slight issue with my car. They made every effort to help me. I so appreciate exemplary customer service.

I have purchased many cars and trucks over the years and this was hands down the best experience Ive ever had! Christopher was so helpful, we had all our questions answered and I am so excited about my new car!!!

I was impressed with Katelyn’s follow up. I was greeted promptly by Cory, the Service Manager, and felt welcome right away. Cory and Katelyn listened to my concerns and only recommended needed services. That is a sure way to build trust. Needless to say, I will be servicing my vehicle here going forward. Thank you both for your hospitality and uncommon customer service!

The Best Dealership. Customer service is superb. Especially, Cory and Katelyn have been fantastic and professional with solving issues with my car. They are always willing to help and provide the best solution in each case. Definitely recommend this dealership.

Im extremely satisfied with the service I had for my Maserati. Everyone is amazing. Best service experience ever. Clear, professional, kind, responsive and sincere. I will surely come back to you for further needs in the future, it was a great pleasure. UPDATE 12/2019. Just got my 2nd service, and I can only confirm: best service ever. Cory is wonderful. Its the exclusive service you expect from Maserati, and that you can have from very few luxury dealers. UPDATE 02/2020 Always a great service!

The best service experience ever! I came from Florida to purchase a 2013 Maserati GranTurismo MC from a private owner and brought it in for an inspection, oil change and brake fluid flush. Also had wheels touched up and paint removed from chrome exhaust tips. It was done quickly AND the car was kept inside until the transport company picked it up and delivered it to me. First class dealership, second to none!!

Awesome customer service from this dealership! Corey is outstanding. He will do all in his power to make certain you are a satisfied customer. Katilyn was also very helpful with our experience. I would rate their service department as exceptional! Johnson Maserati is the best!Jesse and Virginia Mabry

I am never disappointed here.Welcome back Taryn M. as GM. !!!! It feels like 2014 again to me when we first met.Always impressed by Corys ability and desire to make everything extrodinary.This is, by far, the best dealership experience I have every had in my life.I feel good about Maserati North America as well.Keep up the great work

Cory was just very attentive and friendly. He gave me confidence that all the issues will be taken care off! Going above and beyond I think is just second nature to him!

Johnson Maserati really knows how to make customers feel special and appreciated. My Maserati was in for service and some issues, the folks taking care of my were very professional, honest, and appreciative of my business.Cory Rader in service was wonderful to work with and really went above and beyond to make my experience as enjoyable as a car service appointment can be.Johnson Maserati now has a long term customer due to them knowing how to do a job well. If you are considering Johnson Maserati and Leith Maserati, there is no question - Johnson outperforms Leith hands down.Thank you, Johnson Maserati for restoring my trust in car dealerships.

Outstanding customer service. Corey was very attentive and took time to explain everything. I was very satisfied. I would highly recommend

Honest, attentive, courteous, expert, quality, luxury service and buying experience. Recommend highly! Service Manager Cory Rader and General Manager Taryn Maríano are extraordinary.

Recently purchased a Quattroporte from this dealership. The people are great and they made the process incredibly stress free. They are real professionals and make you feel you are family. I love the car and look forward to be a Maserati owner for many years to come.

Fantastic dealership. Every member of the team from management to sales to service is exceptionally courteous, professional, and knowledgeable. Recommended without hesitation. The best of the best!

The staff, especially Cory, have been great trying to help resolve my ongoing issue with the Ghibli since I purchased it 4 weeks ago. They/we are in the middle of finding a solution - more to come.Johnson 5-starsMaserati 3-starsAverage 4-stars

Bought it sight unseen and they delivered it by the end of the day. The car is beautiful. Best car buying experience I’ve ever had.

Johnson Maserati of Cary, NC has actually brought my Maserati Gran Turissimo Sport Convertible back to life just as it was when I got it, and turned a bad experience with another dealer into a positive one. They went well over the call of duty for us. We highly recommend this dealership for their sales department, but more importantly, for their service department.

I bought in my Maserati in today to have it inspected. I was seen right away and was back on the road in no time at all. I was very pleased with Katelyn and Cory who took care of me today.

Always responsive and great customer service. Cory is a great representative for Johnson Maserati.

Hands down the best level of service I have received from a Masarati dealership.I own an auto repair business and we pride ourselves on the level of service we deliver our clients.It’s rare that I have a personal experience that meets or exceeds my expectations.Corey is a blessing to the Johnson family, the Masarati brand, and any guest who has the pleasure of working with him.I look forward to taking all of my business from Leith over to Johnson Masarati.Thank you for the phenomenal service, Corey & team!

Awesome job!! The staff at the Cary location were very professional and provided exceptional customer service especially Corey and Kaitlyn.

Ultimate customer experience. The kindness courtesy and professionalism of the staff through the buying, delivery and maintenance of my Maserati were and are still unparalleled.

Please take your car here if you need anything. Treated me better than family !! Thanks Corey

Pleasant experience with Cory and Katelyn. Always enjoy visiting the showroom and seeing everyone.

The best car buying experience Ive ever encountered. Worked directly with Brad Schaffer...who was wonderful from start to finish. I was interested in a Lexus RX F-Sport I found online. I negotiated an out-the-door deal over email and prior to stepping into the dealership, since I was from MD. Gave them a deposit over the phone and they held the car for me, as they said they would. Ive heard of many dealers selling a car regardless of a deposit being given. Took a bus down to Raleigh (would probably do train/plane if I had to do it again)...Brad picked me up from the terminal, had the car detailed and ready for pick-up out front. He even got me a huge red bow (for my wife) to place on the car and take pics with. Honored my request to have the tint removed and the exact pricing we had agreed on...no sneaky business! All the paperwork was ready for me and took maybe 15 mins to complete. The rest of the time, Brad just let me go explore the car without hovering and test driving. Highly recommended...hope to do business with them again!

Very pleasant experience. Cory and Katelyn were very helpful in handling a tire issue

I had the pleasure of using Johnson Maserati of Carys services recently due to an engine oil issue I had been experiencing in my 2017 Maserati Ghibli SQ4 as well as a routine service maintenance that was due. I want to specifically call out Cory Rader for delivering this top notch experience and I could not be more thankful for the time and care he showed me. Because of his kindness and generosity, I will be returning to Johnsons for my next car purchase.From the moment I called in to the moment I picked up my car, Cory has been on top of every detail and provided numerous updates to ensure full transparency. He is easy to talk to, courteous, and professional and is more than accommodating to my busy schedule. I usually feel some anxiety leaving my Maserati at dealerships where I dont have an existing relationship (trust issues due to poor experiences in the past at other dealerships) but I can confidently say that Johnsons Maserati and Cory are professionals. They had all the paperwork complete by the time I arrived, the loaner car was immaculately clean and waiting for me, and they even went above and beyond to clean both the exterior and interior before returning my car back to me. This is exactly the kind of white glove service I would hope for but rarely get and Johnsons nailed it.I will 100% be using their services moving forward and would highly recommend anyone else to at least take a look at their showroom and meet the folks there. Thank you Cory for all your hard work!

The best service out of any luxury vehicle company!!!

Phenomenal and exceptional services.Stefan was genuine, knowledgeable.And we never felt rushed at any moment.He made himself available to answer any questions. And we never felt pushed by him.He was a true gentleman, trustworthy and we felt an instant connection with him.It was a pleasure dealing with Johnson maserati of cary. We will certainty recommend this place.Thank you Stefan

Great service...thank you Cory!

Great cars and great service .. they are a pleasure to do business with. ..extremely accommodating. ..

Recently purchased Alfa Romeo from another dealership and ran into problems a week after with programming that was done incorrectly before purchase. Original dealer put me on wait for over a week. Gave this location a call and spoke with Cory. Got my car in and fixed up quickly. Best experience I have ever had. Not only was he apologetic for something that was not their fault but he gave exceptional customer service. Best in class. Will be bringing my alfa here for the foreseeable future. Thank you for your expertise and swiftness in rectifying my issues.

A beautiful venue with very sexy cars and not as expensive as previously thought

I truly enjoyed and appreciated the excellent customer service!!!

Let’s see, where should I begin….A year ago, I purchased a 2014 Lexus from this dealer. The car had tint windows which was a plus when I was in the market to purchase a Lexus. The car is great and still its one of the best buys that I have made. However, this month, when I took it to Johnson of Lexus to get the car inspected, the car didn’t pass due to a low percentage of the tint on the driver and passenger side windows. The back window and rear window are at 17.8% (which it is fine with the state of NC) but the driver and passenger side are at 28.4% (minimum required percentage is 32). Now, 28.4% to 32% its not much of a difference unless you have a tint meter to read the percentage. Anyways, Johnson Lexus got in contact with the Maserati dealership to help me fix this issue. Maserati’s general manager (Taryn Mariano) calls me a couple of days later (1/2/18) telling me that I need to bring the car in so they can remove all the tint from the windows so the car can pass inspection. I told her that the issue is only with the driver and passenger windows and that I would be fine with removing the tint on those windows as long as they tint those windows with the correct percentage – free of charge. Yet, she kept insisting for me to bring in the car in so they can remove all of the tint on the windows and then “maybe” we can see other options. At the end of our conversation, she said “I am the new manager in this dealership and that’s an issue that doesn’t really correspond with me” – literally meaning that this is someone’s mess that I don’t want to deal with. Finally, she said – “let me do more homework and I’ll get back to you”. Her response and the way that she handled the conversation with me over the phone was very poor and unprofessional. Maybe she had a bad day, maybe she was stressed – who knows. I decided to give her time and hoped to hear from her by Friday of that week. On Tuesday (1/10/18) I called her since I didn’t hear from her and a sale rep answered the phone to say that the manager was on a call and that she was going to let her know that I called. On wednesday 1/11/18 – I called around noon and she answered. I told her my name and that I was person she spoke with last week about the tint – before I finished she said (in a rude, annoyed, over stressed, irritated tone “I’m on 3-way call, I’ll have to call you back!” I was then going to ask her when should I expect her call – but before I knew it; she hung up.If I buy a car that comes with an “addition item” such as tint – I expect them to remove it and put it back with the legal percentage since that was one of the main reasons why I ended up buying the car there in the first place. They shouldn’t just try to take the tint away and say – well if you want it back, you’ll have to pay for it. Maybe they were acting like this because I didn’t purchase a Maserati from them? Perhaps… future buyers, I strongly recommend buying from another dealership unless you’re in the market for a Maserati. That way you don’t have to deal with Taryn. I don’t think she fits the role of a general manager. Btw, Its Friday 12th and still waiting for that call.

Service was great. Dropped off the car at my work.

Great car buying experience from start to finish.

Awesome customer service!

Excellent service.

Superb customer service!

Great people