On 8/30 I went in to look at a car after setting up an appointment with Tommy Malone. After looking at the car my wife and I were interested in that model, but not the price tag of that actual vehicle. Tommy was able to work the payments into our budget with some help from the manager, Nick. After completing the finance process with Darian we were able to complete the deal. We love our new Honda and still feel as though we were given a fair deal. If you’re up front with them, they will be up front with you. Amazing customer service all around.

Edited: We purchased a used 2020 Kia Telluride here last week. We knew it was used and we knew it would come with imperfections. We asked that if he detailed and they said it would be before we took it home. I suppose detailed to them means half way vacuuming the floor mats and rinsing the exterior as the next day we lift the seats and find broken crayons, gummy candy, chocolate, and crumb galore in every crack and crevice. So we call and they tell us to bring it in and it would be detailed again.. we waited for over an hour to find that again all that was done was a vacuuming of the floor mats and a wash. The crumbs and stuff was still under the seats, the dash wasn’t wiped or anything. A detailing means you pay attention to every DETAIL and clean it. We didn’t want to pay $50,000 and keep the previous owners filth. All the manager can say is “it’s a used car”. My husband took it back up there today and has been there for 3 hours waiting on them to do the job they should’ve the night we bought it. We won’t be giving them anymore of our business as it’s been made very apparent that they do not care about the customer once they get your money. The salesperson Sherry was very nice and helpful and can only do so much. Management on the other hand needs to learn how to treat their customers.

Virgie Mitchell was fantastic to work with. She was so patient with me showing me tons of inventory until I found just the right Honda for me. I would highly recommend both Virgie Mitchell as a Salesperson to ask for and Shottenkirk as a dealership to invest in a vehicle with.

I love Shottenkirk Honda!We’ve had our vehicles serviced here for years and have always had a wonderful experience.I finally decided to trade in my 2011 Honda and the process was extremely easy.Hannah was my sales representative and she did an awesome job. I was offered a fair price for my trade in and was able to purchase my new vehicle for a great price. Financing was quick and easy and Hannah even helped me clean my old car out and get my kids situated in my new ride.I am very pleased with my car buying experience.If you’re looking to purchase a vehicle, call and ask for Hannah.

Mary Akins is a great employee at Honda in Cartersvill Georgia. Very knowledgeable! Great experience there and prices are competitive with other dealerships. I was happy to get my car serviced and will bring my car in the future

Hannah was AMAZING!! She was patient and extremely knowledgeable about the vehicles. She gave us detailed tours and showed us how to use all the features. She helped us find the vehicle that best fit our needs and budget! I highly recommend using Hannah!! She helped me get my dream car! 💕

Great customer service! Virgie Mitchell did an amazing job of helping us out. All around everyone was wonderful!

Great service from new salesperson Johnathan; very appreciative of him coming in early to assist me with some test drives I requested.

They are phenomenal from start to finish. Sherry was super friendly and polite with every step. Love my new Pilot and will definitely return when it’s time for a new Honda.

Well I would give them a 5 star because they helped me with my first car purchase but with the dealer I talked to knowing that I have HIV and needed a car after the first one was totaled due to another driver and having the car note paid for in full of $19,000 check. They ensured me they have me in a new car just like last time just to have to walk 6.8 miles in 92 degree heat because they didn’t want to hold their end up. Nice to know people don’t really care unless you have money no matter what business you bring. Guys name was Andrew. Liars I tell ya oh did I mention he knew I was homeless as well? Yea people are a trip now a days.

If you want a service done and want to wait at the dealership, just make sure you are ready to spend half a day waiting. No where in the world does it take 3 hours to do an oil change and tire rotation. This happened to me for the second time today. Or maybe they just sell you a service plan when you are buying a car from them and then prefer cash customers over you. I don’t know what their problem is, but this is absolutely ridiculous. I wish i could give them zero stars.

Had an amazing experience yesterday and thanks to the excellent exceeding customer service that I had from Mr. Tommy he made sure getting me in this 2020 Hyundai Sonata limited was his top priority that he succeeded in doing thank you again fam. No strangers.

Great service, the employees are very helpful and kind. I recently had to have a tire replaced and ended up coming back 3 times for various issues. The staff made sure to get me in and out as fast as possible and worked me in when I needed the tire replaced.

A big thank you to Mr. Tommy Malone for helping us pick the perfect ride! He was so kind and worked with us on everything we needed! 100% recommend going to see him!

Miles and Tommy are great to work with!! Great experience. Both make your car buying experience quick and easy, and entertaining with both of their personalities! I would 100% choose these two to buy your car with.

Love this place. Very welcoming and honest. Great experience!

Had a really good experience financing a car here with kayman he was extremely friendly and helpful will definitely be back just because of him

I went to Honda today in search for a vehicle and the Customer service representative by the name of Kayman helped me out today. When I tell you he was awesome. I couldnt have had anyone better to help me out. Hes patient, kind, and extremely helpful. He took his time giving me the proper information I was looking for and helped get me a car suitable for my family and I. Keep up the awesomeness, every dealership need people like you. I definitely recommend Kayman. Thank you!

This place is the best.. what a great staff and team.. they treat you like a real person and not just a number..I will be taking all of my Honda needs to this dealership for life..Keri is the BEST...

Tommy was great! Got us in the truck we wanted and made the buying experience enjoyable! Will buy from Shottenkirk again in the future!

Drew was absolutely fantastic. Pulled into the lot thinking that me and my husband were just going to look and see how we liked the Honda Pilot. Drew found one in the color we liked that was a 7 seater. On the test drive, we stopped at the gas station to get gas; Drew went inside and took it upon himself to buy me and my husband both a bottle of water. Absolutely, love our Pilot!

I bought a car from here in 2015, I had a great experience when I bought my Honda but when I went back to get into a newer car, they kept giving us a different payment amount. I feel like they were not really listening to my needs. Then they started trying to make conversations about everything but what I was telling them. I will never be back again. Worst customer service. I dont know what happened over the years but I would not go to this dealership again.

I went here just kind of browse for van that would be good for my wife that in a wheel chair. So my expectations was to find one but worries was how am I going to find one.the moment I came up there everette made me feel like a person. Did not rush gave me some options worked with long my budget and help us find what we wanted. Came back with my wife and bart I think his name is steeped in and help was so awesome staff is amazing God sent them to us was awesome. I would choose them anytime for car buying.

My experience here today has been great. I purchased a 2017 pre-owned Chevrolet Silverado with no problems. And my sales representative was Tommy Malone. Everyone needs to come see him. He was great. Very friendly, professional and quick. Answered every question and ran every number possible to make it happen.

Kayman was amazing! He is so friendly and is so easy to talk to. He makes sure that you are beyond taken care of. He ensured that we found the right car for us and we will be coming back to get any other cars we need in the future.

Cannot say enough good things about this dealership. My parents were in last month to buy a used CR-V that they spent a lot of time looking for. I work in the car business so they were courteous enough to reach out directly to me and go over everything step by step to insure they were getting a good deal. Bob Corley their Sales Consultant spent hours working so hard for them. Jorge Ortiz the Finance Manager was kind enough to handle all of the paperwork and was very patient with us. And finally, Kevin Dowdy the Finance Director was so fair working with me and getting me the best deal for my mom and dad. They each had no problem picking up the phone and going over all the details with me. You guys really were amazing and I really appreciate you taking care of them on what will likely be the last car buying experience they will have!!!!

The BEST!!! Tommy Malone and the Shottenkirk team made our buying experience quick and easy! Will definitely do business with them again!

Kayman was the bomb! He was a very knowledgeable sales rep. Knew everything there was to know about the car. Worked as hard as he could to get us the best deal possible!

Came in to look at getting a new car, spoke with Adam Roberts who listened to what I was looking for and gave me some options. He did everything he could to get within the price range and options I was looking for and came up with a great deal to keep it local. Very professional and upfront. Would definitely come here again if I need another vehicle in the future.

Kayman is great. He has great patience. He is down to earth and makes sure you get the car you want. He pulled up 3 white civics for me tochoose from.

5-star experience with Michael Welch. If you are there to buy a car, find him and let him to help you. Awesome customer care!

Needed to comeback and update my review with actual comments instead of just 5 stars.Immaculate interior and friendly folks. One of the best if not the best car dealership we have ever dealt with.Michael Welch --top notch sales consultant. Wrote down what we wanted in a vehicle and found one that has our desired options. Will not pressure you and will work with you! Got us into a Honda Pilot (wifes dream car)Chris Csercsics -- one of the best service advisors Ive worked with. Took care of questions we had and quick to resolve any issues. The techs/advisors in that department are excellent.

I have always enjoyed this Honda Dealership. I purchased an Audi, 2019 and they do a great job servicing my car as well. Completely professional environment and great staff. Thanks Kerri B!

Damien was the best he has great customer service was very attentive just hate that I didnt get to buy a car that day

Just want to say a BIG THANK YOU to Tori Brady and Tommy Malone for helping my husband and I find the perfect car for our family on 1/29/21. They both were very professional, patient, and honest. They both made our first time car buying experience one that We will remember. I highly recommend them both and will definitely be a repeat customer in the future. Also, thank you to mason in finance for being so Thorough and getting us in and out in a timely manner! Thank you Tori and Tommy!

Emily is the best service rep at Honda Shottenkirk. She takes care of you and always goes above and beyond! 10/10 would recommend her to everyone I know

Emily was great! She was so kind and helpful! She helped explain everything that my car needed! Love how much they care about their customers

Tommy Malone was my salesman. He was a pleasure to buy from. Really enjoyed my overall experiance.

Kayman Sallee went above what I could have ever expected. He did everything he possibly could do to make sure that my fiancé and I found the right car. There is not enough I can say about how great he was to not only find the right car but a price to match it. By far the best experience I have ever had.This is the second car I’ve gotten from Shottenkirk Honda and it will not be the last.

Clean dealership with awesome staff. Provides excellent customer service.

John Heaton provided excellent service and professionalism for my service today. He walked me through what I needed and made sure everything was taken care of. Highly recommend him! Will return to see him!

What an awesome experience using Shottenkirk Honda! And Mary one of the service employees, well she blessed me more than she will ever know!

Kayman is such an amazing salesman!! He really made me feel at home with the whole buying a car process.

This is the best Dealership I have ever experienced. These folks treat you like family. Tori my sales person impressed me immediately. She knows her product she is not going to feed you a line of B.S. and will go out of her way to make sure your experience With this Dealership is Great. Her follow up is great.I Highly recommend her as your sales person.Everyone from the General manager to the People in the shop are courteous and friendly.Not only did I save Thousands of dollars l had the best experience in ever buying a New Car. If you’re looking for a new or used car you will never buy anywhere else . The Honda store In Rome could not even get close to this place. There is no comparison Shottenkirk Honda of Cartersville is well worth shopping even if you live hours away from them they will save you money. If you want to save on a New Honda it’s well worth your time and effort to Drive or call to this Dealership. You will not be Disappointed. Thanks Shottenkirk and Tori .

Maintenance office lady was rude and short. And didnt even let me finish my question. I will be a one time customer do to this. Probably with hondas in general. Bummer.

Great experience today, will return for follow up maintenance.

We want to say a HUGE thank you to Hannah, Tori, Bernie and Ben along with everyone else we worked with over the last few days! They went above and beyond to help us get a nice vehicle ( which was a breath of fresh air after a horrible experience at a different dealership in cartersville). Their customer service is top notch, and it has a very family friendly feel to the entire place! The employees were very patient and kind ( even with a hyper 4 year old who wanted to talk their heads off) I would recommend everyone to go to these guys!

Bought 2 cars there from the best salesman I have ever dealt with Bob Corley.

Thank you ! For supporting the Comunity Thru culture @interculturalfest sponsor #Independenciadevolombiaenatlanta last July 18th in downtown #Cartersvillegeorgia

Kayman was helpful and friendly andintroduced me to whole group at the dealership very family feeling experience

From the moment my family stepped onto this dealership our representative Tommy Malone was the epitome of excellence and professionalism. He was extremely patient with all of our questions from beginning to end. I was hesitant to test drive a vehicle at first (45 arrive alive), but on my third test drive I fell in absolute love with my Honda Accord. Tommy was able to negotiate a great APR for something that my husband and I would agree upon. We couldnt have asked for a better representative, he even stayed overtime to make sure the car was serviced and to make sure we had everything we needed. This was a terrific experience, and I highly recommend that if you are looking for a great car to please go to this dealership and ask for Tommy, you will not regret it!

Love my Shottenkirk of Cartersville, Ga ! There the best in customer service and sales 👍🏼👍🏼 They really take care of my family 💙

Where to start? Shottenkirk is NOT your typical dealership, felt more like a friendly social gathering where some very important stuff was discussed back & forth but not sufficient to destroy the mood of camaraderie . Tommy Malone jumped in to help us when the original agent Chandler McDurmon, was ill and couldnt make it to work. Tommy was no pinch hitter, very knowledgeable, personable, and focused. We felt like we were dealing with an old friend we hadnt seen in a while, who meanwhile took EVERY ONE of our CONCERNS & NEEDS seriously and Solved Each & Very One. We arrived at 1:15.We left w/my wife driving behind me by 3:30, in her New Sienna Van, DEAL DONE! INCREDIBLE AFTERNOON. Great Dealership, Excellent Sienna Van, Exceptional Sales Professional

Hannah was very knowledgeable, personable and easy to work with…we LOVE our new van!

Top Notch!!! Bernie and Nick were so good to me and my wife today on the purchase of her 2021 Accord. Thanks guys! We cant say enough good things about the experience we had at this dealership today. Highly recommend!

Tori was great with her customer service. She helped us get a car today when we didnt think we would.

Always had amazing service, Emily ensures that I’m satisfied and my vehicle has been taken car of every time!

Emily provided extremely professional service. Shes the best, thank you Emily. :)

We came here and purchased a car back in October. We had a great experience! We worked with Gavin Smith and he was excellent and helped us get the price we needed payment wise and was very knowledgeable in the vehicles. Fast forward to now, Gavin sent us a thank you card for shopping with them. The professionalism and customer service is unmatched. We will definitely recommend the dealership and Gavin to our friends and family and will return when we need to trade cars again!

Her service was great, taken care of in a very timely manner and very professionally. Highly recommend

Damien Brooks was very helpful and had great customer service!

Everett Hall was my salesman and he was great! I told him exactly what I wanted and he made it happen, no questions asked. I’ve now purchased 4 cars from Shottenkirk and will continue to do business with them when the time comes.

Lane Bonney. Remember the name. This sales guy was just amazing. Hands down the best salesperson Ive interacted with in my life. The dealership was very welcoming and accommodative. They made sure I left the showroom as a happy customer. I strongly recommend this to anyone looking to buy a new/used Honda.

Tommy Malone is absolutely wonderful to work with. He made this experience a joyful day for us to buy a 1st car for our daughter. The dealership is nice, clean, comfortable and everyone was friendly. I definitely recommend this dealership and mostly Tommy!!!! Thank you Tommy.

I trust the Service Department at Shottenkirk. I have dealt with multiple people, and never felt like I was being oversold.

So I walked in today to get and oil change, And left with a new car. I don’t mean they swindled or messed me up with sales voodoo. They listen to my wants and needs and showed me a car that I would easily call my hybrid dream car. Then they worked with me to get the monthly payments to a number I was comfortable with and worked for them to still be in the black on the sell.Par none, the best car buying experience of my life.

I am considering filing a complaint against this company for false advertising. They charged me 10% over invoice price without me knowing it. I reached out to the general manager only for him to ignore me. I WOULD NOT RECOMMEND SHOTTENKIRK HONDA OF CARTERSVILLE. Dissatisfied customer: Melissa G.

Wonderful service yet again. Oil change was incredibly timely and wonderful recommendations. They work with you and accommodate the best out of any dealers Ive ever seen. I drive out of my way 50 minutes just to go to Shottenkirk. Keep up the good work!

John Heaton is great! Very helpful and a nice guy!

Love the atmosphere. Absolutely love my car

They have great selection of vehicles and Hanna is an amazing sales associate.

I had the most AMAZING experience at this very friendly and customer service oriented dealership. It felt like family. Go see Bernie Black and his fellow workers. Thank you! I am forever grateful!

Sales person was great but the manager over trades never did come out. So went elsewhere and purchase a vehicle.

I love my new car!!

Emily was the best. wouldnt trust anyone else

Great customer service. Professional and respectful. Gave me straight talk. Even gave me a discount since repair was expensive. They even drove me to Starbuck to get a coffee. Took great care of my car and me.

Hands down, I would recommend Tori. She is knowledgeable, not pushy and shell find a way to get you in the vehicle you want. We will be doing future business with the dealership, specifically Tori. Thank you again!

Drew and Brittany were so kind to me. They helped me get a beautiful, solid car.

Not open today but to be fair I was also just looking. Some cars had prices in the Windows which I love but most did not. A lot of options out there but when the time comes I will certainly give them an opportunity to wow me and have me as a customer. 👍

We have tried an internet purchase before but always ran into the same hassles, but at Shottenkirk we experienced the way it should be done. Tori our salesperson made it a painless experience. Not only did she know the CRV top to bottom she handled the sale professionally and with a big warm smile.She gave us one price and there was no back and forth. She delivered the car, set up the electronics, knew her paperwork and has been great on follow up. She made it a smooth process.The Chapmans

Emily provided extremely professional service, made an otherwise dreadful experience painless and quick. Thank you Emily

Hannah is very professional and helpful, definitely recommend

Tommy Malone was a wonderful salesman. He took care of us as soon as we walked in the door. He has a wonderful personality, very personable, funny, polite and works to make the customer happy! We will be back for sure!!!!!!

They are awesome 👌 and very professional. Nick Epps is a very professional advisor and extremely nice. I will be doing busy with him from now on. Great dealership.

Everette hall horrible, everyone there at the dealership is a liar. They are money hungry and won’t help with tag or title info. Completely distasteful, it’s embarrassing for Honda. George will print an temporary tag yet his position finance manager when PAULA IS charge of tag info. Do not risk going there.

If I could give them a ZERO, I would! Terrible customer service with the service department. Have called several times and every time the ladies on the phone always have an attitude. No communication with updates on vehicle being serviced.

Fantastic experience for buying a car. Friendly no pressure staff and Everette was especially easy to work with.

Gavin made my first time buying a car amazing. He greatly facilitated and offered tips in regards to financing and had a great sense of humor to making getting through the paperwork easier. You could tell he was passionate about cars in general, so while I didn’t know much, I felt confident he would steer me in the right direction. If Gavin is a representation of Shottenkirk, then it wouldn’t be a far shot to call this dealership the best around.

Emily in service is absolutely the best. This dealership I cant say enough about. They have gone above and behind when it comes to taking care of my vehicle.

**EDIT: I was able to speak with Richard Lewis personally. He explained that the Nissan dealership had not properly submitted the claim. He is resubmitting the claim so that I can be reimbursed. He said he had terminated some of the service tech employees that I had bad experiences with. I am extremely pleased with the outcome and will give them another shot. **I purchased a car, extended warranty and Shottenkirk Customer Care package. I specifically asked the night I purchased the car if they could service it even though is was not a Honda, they assured me they could. It was not true. Shottenkirk sends maintenance postcards and when you call to ask what the recommended maintenance is and the cost, you are told I dont know what the 30,000 maintenance is for that car. So why did you send me a reminder postcard? Anything other than oil or tires, Ive had to drive to another town to get my car serviced. So much for trying to support a local busines.Anytime Ive had to call for service, it has been an unpleasant experience. My tire pressure warning came on one morning a few months back. I called Honda to see if they take a look at it. The lady who answered the phone (not a service tech, not a tire person, just the person who answers the phone) said I couldnt drive it because the tire might blow out and cause a wreck. She was insistent that something bad would happen if I dared to drive a car with low tire pressure. I asked her what was I supposed to do, levitate the car there? Or would they like to send and pay for a rollback to bring it to them? In the end I drove it there and nobody died and no wrecks occurred. I ended up needing a new set of tires. Was told they would have them the next morning. Then they called at closing time to say they needed to know what size tire was on my car. You didnt check that when it was there? You couldnt look at the paperwork or specs to figure that out? I was driving home when the call came in so it went to voicemail. By the time I got home and called back, they were closed. I had already arranged for time off work so I spent a night wondering if they would even have the tires the next day.A recurring issue that popped up again recently is with my radio system. When I purchased the car, I was *strongly* suggested to purchase the extended warranty. The finance guy said It covers everything. Its the same as a new car warranty. ANOTHER LIE. My radio system (radio, nav, clock, Bluetooth connectivity) randomly goes out. It has happened 4 times. Sometimes it will come back on in a few hour or it might be a week or two. The Nissan dealership I always have to go to finally caught it on video and said yes this system is faulty and needs to be replaced. I have spent the last 8 days going between Honda and the warranty company, Ethos, about this. After it had been sitting at Nissan for 5 days, Ethos sent an inspector out. Since the system had come back on and the problem couldnt be replicated they have decided not to fix it, even though Nissan has a video of the issue. They have no problem letting a customer drive a car where a major system goes out with no rhyme or reason. So Ive spent 3 years paying for a warranty thats supposed to be just like an new car warranty and it is not.

Emily was fantastic, very helpful. 10/10

Great, quick and easy experience! Thanks Alex!

Just went in to see if my credit was good and what kind of deal i would get thinking i want gonna be able to get anything or find a car i like buy Tommy Malone listen to me and showed me exactly what I wanted and I got my first car thanks man love the car is just amazing

This is in response to the owner, Richard Lewis finishing Jayne comments. EVERYTHING that I have stated is TRUE AND ACCURATE AND MORE THAN FAIR. I have only stated FACTS AND WILL CONTINUE TO STATE THE FACTS unlike your response. Again, my vehicle had ZERO issues prior to be worked on by YOUR inexperienced technician. My vehicle dashboard lights WERE NOT flashing when the car was brought in. THIS IS IN FACT A LIE ON YOUR BEHALF. John asked my daughter to bring the car back because they couldn’t figure out what was wrong with the car. I called back and spoke with John the next day to find out why the dashboard lights were all flashing, radio, backup and side camera were not working. He stated and I quote - that’s the reason we wanted you to bring the car back because the technician couldn’t figure what was wrong since it was working before. I explained to John that this was a major problem and need to be resolved ASAP, and he agreed. He also stated that it WOULD NOT be a charge since the issue happened there at YOUR shop while being serviced.I only deal with FACTS! Pull a copy of my phone conversation to John and you will hear for yourself exactly what was discussed. The bottom line is my car is inoperable due to the hands of your unsupervised inexperienced technician. Why is my battery not tied down? Why are my safety features disabled? Why is my radio not working? Why is my backup and side camera not working? You can hide behind the car was in a flood but my vehicle was personally inspected by the State of Georgia Supervisor andwas deemed in PERFECT CONDITION. Otherwise, the car could not beregistered in the State of Georgia.My vehicle was in perfect condition with NO issues beforeyour inexperienced technician performed the battery install.This is definitely a wake-up call for me. I strongly suggest people stay away from your establishment because you are nottrustworthy.Have you read the reviews regarding your servicedepartment? Word of advice - Read them....Everybody can’t be lying. As an owner, you should be trying to get to the bottom of what really happened instead of defending your technicians and Shop Manager - Tyler actions. I see why your service departments review are bad are deserving of ZERO stars.THIS DEALERSHIP IS COMPLETELY UNTRUSTWORTHY AND MANAGEMENT IN ADDITION TO THE OWNER WILL LIE EVERY CHANCE THEY GET TO NOT TAKE RESPONSIBILITY FOR DAMAGES THEY CAUSED.DO NOT TRUST THESE PEOPLE WITH YOUR VEHICLE BECAUSE THEY WILL DAMAGE IT AND NOT STAND BEHIND THEIR WORK. THEIR WORK HAS DISABLED ALL OF MY SAFETY FEATURES WHICH HAS PUT ME AND MY DAUGHTER SAFETY AT RISK. TAKE RESPONSIBILITY FOR WHAT YOUR INEXPERIENCED TECHNICIAN HAS DONE.

Always a good experience.Angie is always knowledgeable, patient, and helpful.

I was very satisfied with Emily service she provided

Absolutely amazing place. We worked with Tommy Malone and he was the nicest car salesman Ive ever met. Many are uncaring or rude but he genuinely cared about what I wanted, talked to me one on one, didnt overlook my opinion or needs. He really tried his best to match my budget and got as close as he could. He was also amazingly friendly. Would 10/10 use them again for any future car purchases, especially Tommy! (Yes, I realize Id spelt it wrong. I have half a mind to keep it that way lol)

I had such a wonderful experience, everyone was so helpful and I met the owner and I look forward to doing more business with him.

Love this dealership! They have THE best service department. Everyone is super friendly, fast service and fair pricing.

My daughter and I came in looking for a pre owned car for her to drive when she gets her license. When we pulled up Gavin came out and showed us several cars. There was no pressure and he was very nice and professional, a great sense of humor too. He had me cracking up on the test drives. We chose the Jeep Cherokee. It was very nice but a couple of days later we realized it had some electrical problems. I contacted the shop and ultimately spoke with Ben Watts about the situation. He immediately tried to make things right. He provided us a loan car and put the jeep in the shop...actually several shops. Each time we got the car back, they thought it was fixed but over and over after we got it back had the same problems.After trying to fix the Jeep for several months we realized it wasnt able to be fixed. Ben kept his word and as he told me in the beginning, if theyre not able to fix it they would find another car for us in its place. One of the loan cars we had was a Honda HR-V and we fell in love with it. So of course that was our choice. Ben had the perfect match for us and we are so happy. Jimmy helped with the second sale and he was very pleasant and professional. He shared stories with me and I immediately felt like I made a new friend.I was worried Id be taken advantage of since Im a single woman that doesnt know much about cars. But I can tell you they are very honest and have integrity unlike any car dealership Ive ever seen!I 100% recommend Shottenkirk Honda!Thanks a million 👏👏Sincerely, Linda Caver