I only go to Sam Ash for their selection of ESP guitars in which Guitar Center lacks. Years ago I had an LTD guitar with a Floyd Rose. Upon buying it, I was given EIGHT free set ups. I already knew how to set up my guitar on my own (though Ive only been playing for two years about at the time) but I was lazy. The guy didnt stretch my strings, didnt intonate it, and didnt adjust the springs. Not to mention he dropped the tip of the screwdriver he was using right on top of my guitar which gave it its first ding. Lately, there is a bearded man working there that knows his guitars but other than that, I avoid this place at all costs. Words of advice: HIRE STAFF THAT KNOW WHAT THEY ARE DOING!