My service associate Marty kept me inform of the status of my car during the repair process. Great bunch of people that provided excellent customer service. My car looked brand new again after completion. Thanks guys!

Soo I picked my car up after 2 1/2months of being in the shop. 22k worth of repairs on my 2018 traverse. They made it seem like she was back to new. A few days later, my oil change light comes on. I don’t think anything of it. I just got in an accident, it’s been two and a half months in the shop. Of course it needs an oil change!! Then my oil level light comes on. Hmm. That’s never happened before. So I go buy a quart. THATS STILL NOT ENOUGH TO FILL her up on the dipstick. Add another quart. I bring it in to Lupient. Where they tell me they know all about the oil leak AND have pictures, several. This was never mentioned to me at all through the whole process. They say it’s NOT a result of the accident (so why mention it to the vehicle owner, they just covered their axx and moved on). I call my claims adjuster who then calls them and asks the same questions and is told that my vehicle wasn’t well maintained and this is an old problem. I take my car in at least once a month or every two months for an oil change/check!! My shop ALWAYS lets me know when somethings wrong because THEY KNOW my vehicle is still under WARRANTY. If this has been a long existing problem, how come they never said anything? How come the dealership (Walser, not a rinky dink dealership) never said anything when I brought it in for these repairs? So now, my warranty’s up, because I drive my WELL maintained vehicle for work l, which HAS to be well maintained, as I drive clients around alllll day, children. All because they didn’t mention this “long existing problem”. Not to mention my accident was end of June, I didn’t get my car back til September. No communication, nothing. I had to call and ask. Continuously have to ask for updates. I get we’re in COVID/Pandemic and parts are scarce. But felt like I just got treated as a woman, who didn’t maintain her car and just got stuck holding the big expensive bag. Just save yourself from dealing with this place.

Terrible customer service and communication. Poor workmanship. Vehicle was there for a scratch repair on a brand new vehicle and I had to return the vehicle multiple times due to paint not matching, additional scratches that occurred during the initial repair and overall poor workmanship. The final repair of my vehicle is below the industry standard. Paint is starting to peel on panel that doesn’t look like it was sanded down properly.

Fun, with good beer & dog friendly.A little different to find if you didnt know it was there

Wonderful experience Thai and Rachel are great!

Very helpful. Also ran into my salesman always asking if everything is good.

Advertised special $49.95 for oil, filter change and tire rotation. Made appt. Paid just over $70. Not going back.

Got taken well care of the second day. Found my warranty and ended up not having to pay for the repair.

I have no idea how it was there, I wasnt there, but Google told me to fill it out, so here. Also, five stars.

Very busy. Takes a long time to get an appointment. Good quality work. Friendly and informative. Paint match on a pearl white finish was a touch off from factory, but thats with an understanding that thats a hard color to match for anyone. I would return here for work in the future if needed.

Great service. Good crew. Happy.

Great knowledgeable staff

Couple of months ago, I checked my car after a minor accident which requires body work. They kept my car for almost 2 months which was at least twice as long as it was supposed to be. Work looked OK from outside. 2 months later I took it to my dealership for regular service. I was informed that a sensitive equipment was damaged during the body repair and they asked me to take it back to the body shop as the expense would be substantial. I took it back to Lupient they they were pleasant and said that they would stand by they work, they kept the car for another 2 weeks then they asked me to come and pick my car up as they were waiting for the part that they damaged. I said OK picked my car and waited to hear from them.They never called me again. These people are nice from outside but they have poor work ethic and quality of the work is below the standards. I would avoid this place if I could.

Nice people, future very nice store.

My car was ready early it looks nice the whole process was on point i am very satisfied with being kept in the loot by marty i do believe.

They doing good job, please we need our coffee ☕ thanks

Marty was knowledgeable and straight forward. He provided me information that he did not have to, but was very helpful to my situation. If youre looking to have your vehicle fixed up, you should choose this place. Great customer service, and very kind and outgoing. Johanna also helped me very quickly to find me a rental vehicle. Great job.

Thai was great. Not sure about everything else.

Great people & great service!!

They were amazing and took care of me and my car very well. Definitely would recommend this place to friends and family!

The free rental while my car was being repaired was a huge plus. My car was clean and in perfect condition when I got it back. Their customer service is amazing and I got my car back timely.

Still to be determined

Very kind staff, restored my car to new condition

Lupient collision treated me excellent! Marty and Todd made sure I had a loaner car, handled the insurance claims process for me, and got my car back to me, looking better than ever, in a very short turn around time! I highly recommend them for any body work or paint jobs, thanks Lupient Collision Center!

I needed a help with getting a new windshield.Lori was most helpful and absolutely wonderful to work with. I will most certainly return in the future if the need shall arise.#1 in my book

I was very pleased with lupient body shop.My car looked perfect after repairs and everyone was nice to deal with. Thanks everyone at lupient.

These guys are awesome they do an amazing job and get you in and out of there quickly

Horrible, trash!!!!! My truck got broken into, and they had the nerve to say Thats how we received the truck how is that possible, when Im the one drop the truck off directly from the carwash/detail shop!! Definitely will never do any business with them!!

Not impressed. They did decent work, but its never nice to be called a liar by your adjustor. I also had to initiate all communications regarding progress. I wont be back.

My car was cleaned and the replacement parts look fantastic. That was the longest 7 days without my car.

I had a verry good experience here! Excellent work and service. I will definitely reuturn.

Worst experience ever.. Not trust worthy

Great service been going there for 20 years and trust them 100%

The people at Lupient are great. Does a great job.

Excellent, professional, timely and friendly service. Everything was taken care of satisfactorily.

Why I chose them to repaint my bumper:- free loaner- price was defined up front - others gave an estimate but would not commit to a price up front- staff was friendly- price was in line with other estimatesIn the end the work was perfect.

It was okay, have no real opinions on this place.

Great service, Thank You!!

They fix cars

Nice people

Fabulous!

Free loaner cars

Awesome !!

Poor service

Very bad attention