Great place to go. They were able to get me into a car I wanted. I appreciate you guys Im for surely telling people I know to go here. And thank you Alejandro for making this happen.😊

DONT GO unless you want to PAY MORE. Never want to leave negative review unless the service is extremely bad. Was told MSRP no mark up price on the phone with a sales associate and spend almost an hour to get there, then saw the price marked up $5000. Spoke to the manager and said will NOT sale a penny less than the mark up price AND with an attitude. NEVER RECOMMENDED. Ended up buying in Walnut Creek Ford, good support from the GM, no mark up but still the wait time could be better tho

I went in to buy a car, I had the money, I bought the car, I waited a day to finalize buying the car (its faster if you have better credit, I didnt) and the dealership makes sure that the car is like new, to say the least. It runs great and the dealership feels trust worthy, Id return for a next one. I would say from my observations this dealership is more picky about which cars they take in so thats a good thing.

I want to commend the team at Bill Brandt Ford in Brentwood for the friendly and efficient manner in which they handled the purchase of my beautiful Oxford white 2020 Ford Mustang Convertible. From my first dealings with him, Evan Card was honest and straightforward and was not pushy or aggressive at all. The Finance Manager Leon Golubchuk treated me most professionally and was able to assist me in financing the car in a most satisfactory manner. Thank you again.

Two weeks ago I bought a beautiful car from this dealership. My salesmenwas David Padilla. He contacted me when the dealership had the car I was looking for. Both he and the manager Kyle were great, they were very friendly, straight forward and not at all pushy. Buying a car for me was a big deal, but my experience dealing with this dealership was a very positive one. They were looking out for me and made sure I got the coverage for the car that I needed. I totally recommend this dealership

The quality of the oil change was ok. Took about an hour even with an appointment. It took me 10 days to get an oil change appointment at the so called Quick Lane. The website says you can drop in at the quick lane but I tried that last time and they at first told me that the couldn’t possibly do it that day. It was 3:30. Seemed pretty early to not be able to do an oil change. They are always shocked when I say I’m going to wait for my car. I think they would prefer that I leave it all day so they can service it at their leisure.

10 days days ago my car was left to repair the transmission which is still guaranteed by the factory warranty. My car is only 68,000 miles and it has had the same problem 2 times. The first time with just 51,000 miles they exchanged some components and said the transmission was new. Now 6 months later I am having the same problem and they refuse to put a new transmission on my vehicle. Are you waiting to complete the expiration of the factory warranty so I can pay for the repair out of my own pocket? Plus I paid over $3,000 for an extended warranty. They gave me a rental car for 5 days and its been 5 days since Ive been paying rent for a car out of my pocket because they still havent fixed my car. No one has called me in the last 10 to give me a forecast or delivery time for my car. After riding in my car the mechanics said your transmission isnt too bad, you can wait a little longer. Its right?

The staff was very friendly and helpful getting my truck in for the service, will be returning for the next one.

My wife and I have purchased two vehicles here in 2020. The staff here are very friendly and accommodating. They aren’t pushy or abrasive. I worked with Franklin and he knows his stuff. He is honest and didn’t put any pressure on me. I would highly recommend this dealership for purchasing your next Ford. We are very pleased. The service department is great as well, very friendly and communicate well.

Dave in the service Dept. was great, he was able to give me a lower price on my F150 than the estimate.

My wife and I read the great reviews of the dealership and traveled an hour to go look at some vehicles. It was the worst experience at a car dealership I have ever had. Only thing I got out of going here is a lower credit score and the worst customer service. It felt like we were pushed out because we did not get an approval right away and lame lie of we will follow up tomorrow. That was 2 days ago and no feedback or follow-up. So go here if you want a lower credit score for the next 2 years with nothing to show for it and total disregard for its customers.

Instantly you can feel the hospitality and warmth upon arrival. I felt very comfortable and relaxed by the entire staff/workers. I knew I was in good hands and I was so amazed on how professional the dealership was. Luis was such a great help and didnt hesitate to make me feel at home and welcomed. I definitely RECOMMEND this place to anyone looking for a good quality vehicle. YOU WONT REGRET IT.

Purchased a 2021 Hyundai Palisade on September 1, and it was delivered on the 3rd. I called Greg (sales person) and told him about the missing cargo items and manuals. He told me that he got approval to send the cargo items directly to me and would check the office Tuesday for the missing owner manuals. Chat messages with Sarah on the 9th, 13th, and 16th. Sent Greg an e-mail on the 18th. Called Bobby (sales manager) on the 24th. Bobby said he would get the missing items to me. I sent him an e-mail to confirm our conversation. It is now October 15, and I have not received or heard anything. Is this the type of customer service you get from Bill Brandt Ford when you spend $39,000?

I purchased a Ford F150 from Bill Brandt Ford and was extremely pleased with the overall experience. Alejandro was very helpful in the entire process, and I managed to save over $9000 dollars compared to the prices that were quoted to me in Sunnyvale for trucks that were two years older than the 2020 that I purchased. The experience was well worth the drive.

Avoid this dealership at all costs! Went in today to try and sell my vehicle after getting a quote from Kelly Bluebook, there was nobody that greeted me as I first walked in. The customers that were all there looked so stressed out like none of them looked satisfied with their service.I also overheard a dealer say to a customer Well thats the best we can do sorry! Literally like anything you would see from a TV show! I saw the manager and another salesperson come tell me that they would checkout/test drive my car and asked for keys, did not even offer me to have a seat or even a water bottle while I waited for about 15 minutes. Salesperson walks back and forth to talk to 2 different people and says this is what they can offer me, I was not satisfied and just walked out. I found a way better offer at another location. Overall just dont waste your time here!

I had a great car buying experience here. Every member of the team was responsive and kind. Also, it was a no pressure transaction. Id definitely buy from here again.

SERVICE SAGANon FictionPrologue: After my previous years of dealing with Pierce Toyota in Milpitas, it would be an uphill hike to meet my high expectations. I looked forward to driving straight into the service bay with no maneuvering through the parking lot. An attendant met me very quickly, appointment or not. I was ushered inside to a lovely waiting area inside the classy showroom. Checked in where my information was immediately available and settled in with fresh (free) coffee and donuts and bottled water. There was a play area for children with a tv and desk type padded chairs for us. Any needed repairs were discussed with me (by phone if I chose to leave via free transport). And the work could be performed right then.. They told me what service I might expect soon so I could be financially prepared. (Old car almost 300,000 miles.)Experience at Bill Brandt.9:30 am. Started a phone quest for an appointment. Dreadful phone tree, they were not able to quickly find my previous service records. Wait. Wait. Wait. “I’ll connect you with someone to help you.” Got disconnected. Three times. Had to give my information over and over.10;30 am. Went online. Same scenario. Finally did a “chat” and was told someone would call me. Started looking for another dealer but first phone call had same results as Bill Brandt.2:30 pm. Someone finally called me and I was able to get an appointment three days later.Appointment DayFortunately I arrived a bit early. Unfortunately, after seeing the big SERVICE sign at the curb I navigated in through the parking lot, (quite a task) and arrived in the portico. Went inside and was told that my appointment was across the street. No one was available to greet and direct me outside.Navigated through another parking lot, having crossed the busy street, and waited for cars to shuffle so that I could get in the line. Waited in line. Finally got out and went in. Checked in at desk. Was told they couldn’t upgrade my GPS but I could get another appointment and get it done across the street. The waiting room consisted of a couple comfortable chairs and some vending machines.Epilogue: Decided to go for lunch at a nice little pub and grill around the corner. The routine service was done done quickly and efficiently and the service person advised me that my warranty would expire and I could schedule ad thorough service before that date. I put it on my calendar. The service person was friendly, efficient, and a pleasure to deal with. He is the reason for the three stars.

They were wonderful made sure I made it home with a car to get back ad forth to work they are great David customer service was great!!!

They lied a year ago about parts I needed and I caught them. Was in a jam so I went back this week and caught them in another lie. Quoted me $500 for a washer fluid motor because it was clogged. I flushed with water and 30 minutes later all was fine. Probably the waiter dealership service dept I’ve ever been to. If I could give zero stars I would!

Awesome service. Greg was fantastic. Other dealerships were trying to price gouge the Bronco Sport by $10k over MSRP but not this dealership. I highly recommend it.

David Padilla was my sales guy and he was great, didnt try to sell me something I didnt want. Super patient with me. Got the vehicle I wanted and didnt feel pressured.

This was my first time buying a car myself. If you need someone to go to, ask for Greg he was amazing!!! Very helpful and very polite. Made the overall experience a breeze.Will definitely go back to get services done from them and purchase another vehicle in the future!

My experience at Bill Brandt Ford was exceptional. They made buying my car easy and stress free. Everyone there was welcoming, and I didn’t feel pressured on the lot. Raul and Leon were so nice and patient with all of my questions. They went above and beyond to make sure that I left happy in the car I wanted. I would highly recommend Bill Brandt to anyone in the area (or not in the area) who is looking to buy or lease a car.

I just bought a car this week online, and the process was really easy. David helped me out and was quick to answer all the questions I had. Even after I bought the car.I had my car delivered to my door. It was just as it described, no disappointments so far. Thumbs up!

I’ve been to Bill Brandt 3 times, once for service when I was charged to repair a leaking transfer case which was still leaking when I picked up the truck, second time was to purchase new batteries for another truck and third was today to have the 2 year old batteries replaced under warranty as they both had a bad cell. I called in the morning to find the warranty process, which i was referred to the parts department for. The gentlemen in the parts department told me to remove the batteries from the truck, bring them down to the quick lane and they will do a quick test, if they come back bad they would be replaced at no cost under warranty. Fast forward a few hours, I pull the batteries out and go down to the quick lane where I am informed that it would take 3-4 hours to test them and they did not have time today! Would of been nice to be informed that it would take half a day so I could of brought them down in the morning. Needless to say now I’ve spent $700 on new batteries for the truck in the last two years…both employees in the quick lane were very rude and had no interest in helping solve my issue. I bought new batteries elsewhere, I will not be using Bill Brandt for any fleet truck purchases, services or parts. The extra 30 minutes spent driving to all star or tracy Ford are well worth the exceptional customer service the two dealers offer over Bill Brandt. Stay far away from this place if you enjoy work that pay for being done right the first time abs good customer service.

Traveling from New Mexico ran into an issue with our moon roof deciding to kill itself in Zion Natl. Park. This is a brand new truck with 16000 miles. A dealer in Utah said a week to fix. We’re on the road so that couldn’t work.We called Bill Brandt Ford as we were leaving and they said bring it in when you arrive. We did ... they fixed it the same day along with all the recalls (3).Service writer, Dave, was very pleasant and professional. Thanks for the efforts!5/24/21

Gabriela and Daniel were very helpful and explained what was to be done before and told me what the technicians completed after. Ill take my car back there as long as those two are working the front of the office!!

I called on a Thursday to see if I could get tires. OMGosh, I brought my car in that same day, and by Friday AM, my car was ready to go.Leticia at the service desk was wonderful on the phone, very helpful. And she didnt stop there, she explained everything to me, and when I picked up my car, she was there to explain the invoice. Absolutely delighted with their service.

Make sure everything is how you want it before you leave promises where not kept so I have to buy new floor mats and a new key I highly recommend going somewhere else. Fremont Ford springs to mind may be a little more money but everything will be right when you get your vehicle. Love my truck hate the company.

Alejandro Lopez And Kyle were the best If you are looking to have someone be honest And really help you With With no run around straight to business Go to Bill Brandt Brentwood Ford Alejandro and Kyle.

Not satisfied with recent electrical repairs. Replaced different electrical switches which were supposedly bad only to find out later repairs didnt correct the problem. They have my money, I have the problem.

I brought my Ford F-150 in due to the vehicle shaking severely when braking. It was determined the rotors on the rear were heavily warped and the the front were also partially warped. I was told to replace the rear rotors and resurface the fronts would be $330.00.The issue arose when I advised your service department I have a prepaid service plan and the brakes had just been done at 57,000 miles. My vehicle is now at 66,000. I was told since they had already done the brakes, Ford would not pay your dealership for the repairs again. So from what I understand is the work was not done correctly and the rotors should have been replaced the first time. Then I get charged for the poor workmanship because your service department does not guarantee and stand by their work. This was extremely poor customer service and not only will I not bring my vehicle back there for service, I also will never buy another Ford vehicle if that is the way the company does business.

Talked with Kaiah today from Brandt Ford, and was a pleasant experience! Very knowledgeable and answered all my questions about a 5.0 we were interested in, and although we did not purchase the car, the experience working with Kaiah was fantastic! Would definitely recommend and would purchase from Brandt, as they are friendly and very professional!

I can’t say enough about how great the sales department is at Bill Brandt. The sales guys don’t pressure sell you. They listen to what you say you’re looking for, and make it really easy to to purchase what you want. This is my second truck that I bought in a year. First a ranger 4x4 for work in July and now a awesome F-250 4x4 diesel. Lance helped me with the Ranger. Thank you Lance! And Chito and Kyle on the F-250. You guys are awesome! You guys really make salesman look good. Keep up the good work. See you on the next one!

If you are looking for a real feedback from a real person read this.It seems that they have good prices, but wait until you find out missing parts in the car you want.If you want to buy a car go somewhere else. This store has the worst sales team I have ever seen in my life. Customer service is a missing word in their dictionary.Dont trust them, they will do anything to sell you products and services you dont need. And if you ask them to remove it they will laugh at you back.Manager yells at salesperson and undervalue customers

I Brought my van in and they told me i needed all new tires. 650$$ And a new battery 200$I took my vehicle to a tire specilty shop, they said i do NOT need the tires i ordered .. they are fine. The battery was also fine with a simple charge.I called to complain about these costly errors and the manager did not see why i had a problem with the service, and said the best he could do was counsel to the crew.I have lost all trust in them as a safty catch and profesional advisor and will not be back with any of our 4 vehicles.

They were all very helpful and made the process of buying the vehicle painless...😊

My fiancee and I had low tire pressure then come to find out we had a nail in the tire! They lady at the front desk was super helpful and friendly, they got us fixed right up. Would definitely come back here, this is a place everyone looks happy - thank you Bill Brandt Ford/Quick Lane!

Service Manager was informative and professional. Thanks again

STELLAR service!!! I bought a used car here and had an issue with the headlight that was leaking water into it, needless to say, they fixed the issue promptly!! The sales team, Marc, Finance were very friendly and efficient! Katie, Peter and Brian(service) were extremely courteous and took care of my concerns as soon as it was brought to their attention!! I would HIGHLY recommend this dealership for them doing the right thing and standing behind their customer service standards!! Thank you!!!!!

Traded in my car and Bill Brandt Ford made the process easy. Luis helped me out during my initial visit when I stopped by to browse the car I had in mind to trade in for. Evan helped me out as well with some of the negotiation. When I called Luis to let him know I was ready to make a deal he came in on his day off to take care of it. That says a lot about him and the people that work here. The car was competitively priced compared to other cars in the market with similar miles/years. Highly recommend them to anyone.

Just bough my CX-5 from Bill Brandt Ford today. Very fast and friendly service. The sales person, David Padilla, was straightforward and easy to work a deal with. Highly recommend this dealership for anyone looking for a vehicle.

Great experience, they were very attentive to our needs and took care of what we asked for ASAP.

This dealership is somewhat informative, although they went out of their way to make sure we got the car... I noticed a crack in my windshield before purchasing the car, we asked to have a price reduction OR have it fixed. They said they would “Fill in the crack on the windshield.” Well! Upon delivery of my vehicle today, there’s now ANOTHER CRACK in my windshield with the 1st crack still there. Looks like they tried to have it filled in, but messed up and cracked the windshield some more. Not too impressed with whomever tried to handle the job, otherwise Evan was a great person to work with. Johnny and I appreciate you Evan!

Experience:With the pandemic in full effect, I spent a year doing virtual window shopping for cars since I had the luxury of working from home.I initially found my 2019 Ford fusion online. I reached out to see if I could get a test drive and got connected with their internet sales consultant, David Padilla. That morning was pretty smooth. I showed up and the car was right by the driveway ready to go for the test drive -- definitely schedule an appointment a few days ahead of time.The test drive was solo. I took my time feeling the car out. I am 61 and have a football player build. With that being said, It was very easy to slip in and out of the car. When I got back, the process was like an assembly line, very smooth and no real hold-ups. When everything was ready to go, David offered to deliver my car to my home since I came to the dealership solo. He was super helpful and attentive. Total process took about 3 hours from I arrived to when I got home with the new car.Financing:Based off of my credit Report and what my options were, I told them I did not want to pay over a certain amount with the added features and services. They were more than accommodating and I did not feel any remorse over my purchase.Overall:It has been about a month and I am very happy with my car. I remember telling Mr. Padilla, Im aiming for the path of least resistance meaning I didnt want to overcomplicate things. Not sure if that meant much, but my experience was very smooth. If I was ever in the need for a pick up or an SUV, Id definitely come back.Pros :No pandering.Process was smooth.Home Delivery was super helpful.Cons:Physical location - dealership is on both sides of the main road in town. Even though my car was Used car, it was in the New car side of the dealership. Not a big deal except the road was a 4 lane Boulevard and the crossing intersections were not close by.Id still recommend these awesome people 5 stars!

My experience at Bill Brandt Ford was great. Service was excellent. The team was very patient and flexible when it came to working out the figures. Made me feel at ease. Also went over and beyond to make sure the vehicle was clean and sanitized before leaving. I would recommend anyone looking for a car or truck to shop here. Thank you again...

Very nice. Just purchased a Ford Fusion Hybrid. Luis Chito Almanza was my sales person and he was awesome, very helpful. Even came down on his day off to meet my schedule. The finance guy was also nice. No one was pushy and I got a good car for a good price.

I purchased my first car last weekend and it was easy breezy! Greg guided me through the whole process and was very helpful and honest when it came to answering my questions. I had a very pleasent experience and would definetly recommend this to family/ friends.

Bought my previously owned vehicle here a couple months ago and couldnt be happier. Salesman Greg Renwick was very personable and easy to work with.

My new F-450 duelly is a great truck and am totally happy with the performance . Also the people and service at Bill Brandt Ford has been exceptional. Love the truck, service and people are great!! The Platinum is beautiful and could probably drive its self, LOL

Great people, Excellent service. Thank you! My car buying experience was wonderful 5 Stars to Bill Brandt ford

2014 Raptor blown motor. After 4 long awaited months Bill Brandt has successfully transplanted a new motor into this beast!They had dealt with faulty engines coming from the Ford plant and kept pushing through, one after the next. The headaches were frustrating but they managed to make it happen! Im so happy with the communication and service from the team here! I will definitely be returning in the future for any/all Ford related needs; whether it be purchasing a new vehicle to getting mine repaired. Thank you all for a job well done!!

Excellent service.well train people.Will back to buy another car.next months.

First time buying a car from them very impressed !

Had a great experience with Bill Brandt Ford. After getting the runaround from several other dealerships, from different manufacturers, we had a quick, efficient and satisfactory deal at Bill Brandt. There was no back and forth or underhanded tactics. They honored the value of our trade-in and we were in and out quickly.

My experience was with Marc. I was relieved with his ability to streamline the purchase process, know what the customers needs are, and find a way to act quickly - without playing games.Throughout this process, I never felt pushed, taken advantage of, confused, or irritated, like I normally would with your typical sales person at a dealership. Highly recommend Marc for your Ford needs.Last note: The rest of the team was very helpful during Marcs absence. Also something I find rare at dealerships.

Greg Renwick went above and beyond to make sure my questions were answered and that I loved the car. The entire finance department were super friendly and helpful! They not only welcomed my son and I as we were family they treated us as family the entire time we were there! Will be coming bk for my next purchase ! Thankyou !

Jimmy Brandt went above and beyond on my new bronco.picking it up today

I wanted to share my experience with Bill Brant Ford in Brentwood and let it be a lesson to those contemplating in doing business with them; do your due diligence and don’t believe everything you see or hear!! I purchased a Certified Pre-Owned 2017 Ford Mustang Eco Boost from the dealer back in May. At first, I was extremely thrilled and excited to have found this dealership because they had the best price for this specific model. I went to look and test drive the car, it looked fairly clean (aside from a few minor scratches) and drove great. Since I really liked the car I decided to pull the trigger. At the time when we were working through the paperwork, I was told the car was a previous rental and the CARFAX Report was clean, no accidents whatsoever! All sounded great and I proceeded with the purchase.Fast forward a month later, I had a minor parking lot accident when someone bumped into my car and scratched the paint on the door. The owner of the other car took full responsibility of the damage and I managed to take my car into a body shop for a repair. Needless to say, although it was a minor scratch on the door, the door and the side quarter panel had to be removed and the whole side of the car had to be repainted. I was bummed, but knowing the car would get a fresh coat of paint, I was eager to get my car back.A week later, I received an email from the body shop telling me the car was ready! But here is the kicker: they noticed the quarter panel had been repaired before; the bumper didn’t fit right in the front on the right side!! And because of that repair, the bumper gap is now a little off. I was completely shocked and puzzled!! How could there be a previous repair when clearly, no one at the dealership or CARFAX documented such repair was ever done?I called the dealership and spoke to the salesperson, he adamantly refused knowing there was a previous repair job on the car and asked what exactly I wanted from this…. since he couldn’t come up with any helpful solution he said he would have the general manager called me in a day or two to discuss. A week has passed, and guess what? No phone call whatsoever! I guess Bill Brant Ford is happy they got one sale from me, and doesn’t really care about any future repeated business (from me or anyone I know)!I am going to report this to the Ford headquarter and the Better Business Bureau! It is such a pity!! I REALLY, REALLY enjoy my car…. it’s a shame because of unethical behaviors of some dealerships I will not be buying any more Ford vehicles in the future.

I love my new used car..its perfect for me. Bill brandt ford was the second and the last dealership I went to.

I bought a car on 9/01/20 it was a hyundai elantra 2019 se car works fine and looks great but theres a few problems they sold me a car knowing one of the tires had a problem it had a little hole in it so when they sold it to me it was fine but as soon as I drove off the lot it had the tire pressure light. I also was told the car I bought had two keys but I only got one of the keys and after 2 months of asking them about it they ignored. I also have text message proof that they said they had my key and that they were going to send it and after a month of them not sending it I then talk to someone in their front office i think his name is Rick and they said they would go half and half with me to get a second key made and he had me send my address for nothing because I never got a check. This company is not the best and I dont recommend buying a car here because its clear they dont care. I have had to fix my tires on this car when it was almost brand new a engine light has gone on all bad. Company is all bad. Ill give them a 2 star since the car is running.

Im very happy with my new truck and the people at Bill Brandt Ford were amazing

Friendly, supportive and relatively quick. Finance guy is great - second care we have purchased here and while each time was a different sales person he has done a consistent job of meeting all of our needs as their finance guy!

I was helped by Marc and Kyle for the sale and finance of my new F150. I had already done most of my research on the particular truck I wanted, an F150 STX and Marc helped me with sourcing exactly what I wanted and getting the truck transported. He walked me through the features and helped expedite the process of paperwork by preparing it prior to my arrival to finish the sale. Kyle took care of me on the financial end of the sale and helped release me from a prior car loan with a trade in of the vehicle. He was transparent on all legal literature I was signing and was knowledgeable on the questions that I asked. I had an excellent car buying experience and cannot recommend this dealership and these gentlemen enough.

We recently purchased a Ford Fusion. The customer service and attention of the representatives was great. Very responsive and professional. On top of the deal. Willing to respond to any little detail or information requested. Great people! Specially Luis Chito and Greg.Would definitely recommend 100%!!

Good sales experience, good finance experience, great car at a great price, what more can you ask for in a dealership.

These guys/gals are awesome. Great deals and makes everything go nice and smooth.Even had texts answered by Evan(and a call) even on his day off. Talk about amazing!I wouldnt hesitate to buy another vehicle from them and you shouldnt either.

I was in the market for a commuter car and found a Fusion SE Hybrid for a great price. Nate answered all my questions over the phone. When I came to see the car, he was there to greet me, but I never felt pressured to make a decision. As the car was getting prepped for sale, Nate gave me updates on the status.When I came back for a second look, the car was ready to go. I took it out for a spin and was ready to purchase. Out the door pricing was fair and (mostly) honest. They added some VIN etching to the body parts without the option to decline or remove it. Overall, could have been worse.Kenny from finance made the paperwork and transaction process painless and easy to understand.Got the car I needed with a fantastic warranty (10yr /125K) baked in. Thank you for the friendly and straight forward experience.

So, I purchased a certified used truck, drove from 30 miles away to see it, and test drive it. It was completely torn apart and the salesman couldn’t find it. Came back, few days later, bought the truck, purchased the warranty that I was told was good at any Ford dealership, boy I got taken to the cleaners on that one. It’s a F-150 platinum so the extra few thousand bucks seemed like a smart purchase to be able to take it to any dealer. Had a light come on, take it to the dealer nearest me, they tell me no such warranty is on it. I call, I call and nothing. I highly suggest stay away from here.

Such a great experience!! Greg and his team made buying a car so easy! They even delivered the car to our home which is more than an hour away! I would highly recommend them if you are looking for a car and great service!

Bill Brandt Ford is the only place I will get service done on my 2014 Ford Escape. I know my car is in the best hands. For an amazing price too! They recently saved me hundreds of dollars on my last visit. Just days before my warranty was due to expire they caught a leak in my water pump. They do everything they can to take exceptional care of every car! Every member of the staff is friendly and informative and I never leave without a smile!

Friendly quicklane Attendant, made it a pleasant experience.

Great experience. Our car blew an engine and my husband is handicapped so buying experience was important . Bill Brandt and sales agent Franklin Martin was exceptional. Franklin took the time to bring out several different cars so my husband could test if he could get in and out comfortably. All of my questions were answered with knowledge of the ford products. There was no pressure selling by anyone, just respect and helpfulness. Cannotpraise this dealership enough. Great atmosphere and service. Thank you

This is a fantastic dealership and we had a great buying experience. Everyone we worked with was direct, kind, and knowledgeable. The two we worked most closely with - Marc the sales guy and Carlo the finance guy - both said well take good care of you and they meant it. We got the deal we wanted, drove home, and thought this could not have gone better. I actually decided to consider this dealership a few months back, when the dealership hosted our Mustang clubs car show. They could not have been more hospitable and literally opened the doors to the dealership - on a Saturday, no less - for our event. We drove past three Ford dealerships to get to Bill Brandt, and wed do it again in a second. Highly recommend!

I had a fantastic experience at Bill Brandt Ford with purchasing a new 2021 Ford F150. My salesman, Greg Renwick, was very knowledgeable and helpful thoughout the process. Gregs professionalism shows his great knowledge of Ford trucks. He made my purchase experience very pleasant. I definitely will be recommending Greg Renwick and Bill Brandt Ford to all my friends and family.

Love this place! I was looking for a family car and I can across this really good deal on a 2018 Ford Edge. They sent me all the paperwork through the mail so I could have them signed by the time I drove up there. I love 4 hours away and it was so worth it! I was in and out of there in no time. They were also so friendly.

Great experience, they made the buying a car easy and they wereprofessional. they explained everything about the car i was buyingvery friendly dealership to do business with

Great experience with Alyssa and Marc. Very accommodating and easy to work with. Super careful with COVID protocols too. Highly recommended.

Unfortunately they did not have what I wanted. But I give then a tone of credit for customer service and trying.

Never have had a bad experience with Bill Brandt Ford. Always friendly and treat you like family.

Great service! Quick response!Luis & Greg in sales were very polite. Prices are firm but fair. I purchased a vehicle for them and the paperwork was quick & seamless.

I recently bought a car from there, I worked with Alejandro. He was a great guy to work with, he was super friendly and upbeat, and gave very good customer service. The whole buying process went smoothly. I was very satisfied with my experience, I would recommend this dealership and definitely recommend working with Alejandro. Id also like to thank the finance team, they were great and gave me a much better interest rate than other dealerships had offered me. Thanks for everything!

Excellent people to work with! No hassle! Marc was very knowledgeable and experienced. He answered all of our questions and understood our needs. Great place to buy a vehicle!

Well what I liked most about the dealership is I was greeted right away. Also, when I test drove the car the sales rep trusted me to do a test drive without him. They gave me a great warranty! My rep showed me how to use the electronics in my car. Its was a simply beautiful experience for me. The staff was so fun we laughed and cracked jokes. I would recommend Bill Brandt Ford to everyone. Also, its family owned. If your shopping for a car its worth the drive to shot at Bill Brandt Ford.....

My car was towed to the dealership. $788 later, I picked up my car with owners manuel on seat, with inserts scattered across it. While the parts manager Rudy did a good job, twice I asked the staff to speak to the fixed operations director, to no avail.Over priced, poor service by not being able to speak to manager. No further service from me

Excellent service, very fast, and very reasonable pricing. Awesome customer service, kept in contact with me regarding status of my service. Folks are fantastic and great to work with. Keep up the great service.

Very slow service, over two weeks to do warrenty work. I understand that the COVID is making things harder to do, but two weeks is a very ok g time especially when the truck was brought in multiple times in the last year for rear end issues and was always given a clean bill of health UNTIL the rear differential went out. It never should have taken this long for the repairs to be made. Would not recommend the service department at all!

A truly painless truck buying experience. I live in an extremely remote area, 6 hours from the dealership. I am fairly picky and was hesitant at first with buying a new vehicle sight unseen. But the salesman, Alejandro and finance officer Leon were fantastic to deal with over the phone and email. All my questions and concerns were taken care of right away, even when I knew Alejandro was messaging me from home after his work day. The truck was delivered all the way out here and my trade in taken back, I never even had to leave my property. Thanks so much for the awesome experience, I would highly recommend Bill Brandt Ford.

My experience in this place was effortless, I met a wonderful gentleman by the name of Rick on Saturday 02/20 he set down with me, honestly and openly admitted that he was new to Ford, but was a car salesman for years with a different dealership, I was there for three hours test drove the Explorer without the sales person but with my family . I explained what I wanted accomplished with my trade in vehicle, they offered me a fair amount after the appraisal. overall wasnt pressured to make a decision went back the next day and purchased my ford explorer .my only suggestion is to try to test drive the car with the sales man so he or she can educate the buyer about the car especially due to the fact that I was new to Ford as well .

If you like to be disrespected by sales staff, this is the dealership for you...I bought a use car from them, which they offered to deliver to my house after they had completed a service on them. Their driver delivered the car, tossed me the key and left before I could inspect. When I started the car a warning light came up warning be about a low tire pressure. I checked the pressure and all the tires were at the wrong pressure. Had to add back air to all of them. Some days later, light came back on. One of the tire was leaking air. Contacted the dealership again which sent me in this multi-day chase to get someone to help me with this.Eventually talked to Frank, my salesperson, who texted me no one here can believe that you expect such a thing over a tire with a slow leak... wow.Very unhelpful, unprofessional. Dont bother buying from them.

We had a great experience, they where very efficient and helpful . The truck is amazing and they went over everything very clearly before we left with our truck .

I scheduled an appointment with Bill Brandt Ford to have my clutch assembly repaired and replaced in my 1999 Ford F350 Supercab, as well as repairing the rear door latch. When making the appointment I was told that it would take one day to0 complete the repairs, which led me to believe that the replacement parts were in stock. I delivered the truck to the dealership at 8:55am. After completing the work order, I was told that they would call me in the late afternoon, presumably to inform me the truck was ready to reclaim. I was called at 4:30pm only to be informed that the rear door needed a complete latch replacement. The clutch had not been started at this time, and no parts had been ordered. The work was not completed until the following Wednesday late afternoon. Upon reclaiming the truck the following morning, the truck was delivered to me covered in dust, grease smeared over the driver side floor mat, and grease smeared around the boot of the stick shift. The batteries were so low on charge that I had to get a jump start to get the engine started. After leaving the parking lot for home, the engine noise was so load that it sounded like it was in the cab. Apparently the sound attenuation padding was not replaced. Upon inspection when I got home, there was a new scratch down to the primer on the drivers side back door, more grease on the headliner at the back door latch, and wind noise at the right rear door due to a loose (replaced) door latch. This truck was in immaculate condition when I took it in, and destroyed when I picked it up.

Everything went as told. The employees are very personable. Thanks Rob

From initial query to final purchase, the team at Bill Brandt Ford was top-notch. Everyone I interacted with was consistently open, friendly, and helpful - and I ended up with a vehicle that Im extremely happy with. Overall a very positive experience, and I would definitely recommend them.

Always pleasant and work with my schedule. I trust them to do a great job.

I took my vehicle to have a service maintenance check and I needed a ride home and one back when they were done. Leticia checked me in and Joe drove me home and picked me back up. Excellent service by both. I highly recommend Bill Brandt Ford Quick Lane for any service needs. Thank you

Not happy with the customer service. Very inconsiderate. They cared more about the diagnostic fee then finding out what was wrong with the vehicle. My car wouldnt start on several occasions. Doing my own research I narrowed it down to 2 potential causes, and one was the starter. Within a couple days of getting the car back from Bill Brandt, with no resolution, the car again wouldnt start. So I had to have it towed back to Bill Brandt and wouldnt you know it was the starter needing replaced

The service department employees are very dsiconcerned with with giving good customer service. You have to really struggle to get your questions answered, its like pulling teeth. They are not overly helpful nor giving up information without you have to really press and press with questions in order to get an answer. They are not very welcoming or polite when you enter their service department. They kind of look past you and appear busy with whatever is on their desk in front of them or the fact that you are a live human that just walked in. Super disappointing.

Bought a used 2019 Ford Ranger at Bill Brandt. I really appreciated their no-pressure approach to sales. We were given the keys to test drive the truck without the sales person, allowing my wife and I to poke around and discuss the vehicle privately before making any decisions. All three of the sales people we dealt with during the transaction were professional, and knew all the ins and outs of the vehicle. Overall, a great dealer experience!

Absolutely had a wonderful experience from the beginning of the process from the phone call to arriving at the dealership and meeting Art Duran who was the sales personal I spoke to the day before. Was not let down at all, just felt welcomed and had all my questions answered and had everything explained clearly from start to finish. Finance department took good care of us as well going o er all the paper explaining everything we got on the deal and if we needed to get any other service or warranty’s ! Very helpful threw the process and fast, what can I saw I am very pleased with my purchase and would recommend family and friends if need arises. Thanks aging to all the helpful and awesome people here at Bill Brandt Ford!! 5 stars in my book, sincerely Chris R.