The one star is first the sales staff. The sales staff here is wonderful to work with. We went in to buy my husband a bike, and ended up purchasing one for me as well. I cannot say enough good things about Ben and Tim in particular. They were easy to work with, no pressure, and we love our bikes.The issue with this dealership is the service department. The day of purchase they said they needed to go through the bike. Not a problem we were told it would be 2 hours. 6+ hours later we finally had to leave and we couldnt take our bike. The next day they went through our second bike and again took much much longer the promised. We finally got both our bikes delivered and thought everything was fine.Fast forward a month and one of our bikes had to go back because of a few issues. We scheduled an appointment and dropped the bike off. They had our bike for two weeks before we were finally able to pick it up. In that time we had to call them constantly trying to get an update on what was going on. When we were finally able to pick it up the issues we brought it in for were fixed, but now the bike has different problems that werent there when we brought it in.

The whole staff there was very friendly and helpful. They make everything from picking out a t-shirt to purchasing a bike exciting and easy. Ill definitely be going back!

Can not say enough good things about the staff here. You feel like you’re hanging out with old friends. Everyone in every department is fantastic! If they had a couch in the middle of the show room it would feel like home! Thanks for every thing!!!!

Was interested in a specific pre-owned bike and was told that they dont do test rides so I left. I was later told by other Harley owners that wasnt true.

I will definitely be back to this location. The employees are helpful and the parts guy Chad works miracles. They had the parts I needed at a fair price. Great selection of new and used bikes. New apparel and safety equipment was easy to find and prices were clearly marked. Thank you TCHD

Update 7/9: changed from 1 to 3 stars.My bike was ready on 7/6. The Service Dept. Manager was able to get the part quicker after I spoke to him. I still wish I got the callbacks I was offered along the way and I didnt appreciate being told wrong completion dates several times. In the end I feel the manager helped make it right by expediting the delivery of my parts and they threw in a complimentary wash. Bike looks and runs great.Original Story: (1 star review)Today is 7/3, I dropped my bike off for service on 4/30. (oil change, front brake service, broken shift link) Ive called less than once per week, usually when I was told my parts should arrive. Im not one of those a-holes who call every day screaming, Ive worked customer service, that doesnt help anyone.My primary complaint is the customer service Ive received in this time:-Ive been offered several callbacks when I called, but never got any callbacks from anyone, not even when I spoke to the service manager.-On 6/22 I was told that my bike would be ready 6/25. I asked is it safe to plan on that date? and was told yes. I rearranged my work schedule, my wife rearranged her schedule to drop me off, and we made sure our childcare could go later if needed. On 6/25 I hadnt heard anything, so I called around 4pm, and was told it would be ready on 6/26.-I received no call on 6/26, or any day that week. When I called on 6/30 I was told, they might be working on it now, let me go check and call you back. Several hours later I called and asked to speak to the service manager. I calmly explained my frustration in the above. He informed me the part is not actually there, and the new ETA in the system is 7/9. He apologized for the experience, and would have someone look into sourcing the part another way. He offered to call me back on 7/2 with an update. Unfortunate, but reasonable response from a manager.-On 7/2, I waited patiently for an update from the service manager. No call.Please dont offer a callback if you cant or wont do it. Please dont tell me it will be ready on a date or that someone might be working on it now if you dont actually have the part.

This place is amazing large selection for everything Harley plus very educated polite professional salesman they have a service bay and quite the selection of both new and used Harleys stop on in and check it out its definitely bound to be a great time thats if your a rider even if your not it should still be a good time

This place has by far the best customer service in the service department. Birch was extremely knowledgeable, professional and a great guy since my first call, till I left the shop with a professionally fixed Harley Davidson. I live close to another H.D. and from now on, I will rather drive another 30 minutes to have any service done with Twin Cities Harley Davidson in Blaine.

I enjoy going to Twin City Harley Blaine. We always get a Hi whenever we walk in the door. I go straight to the clothing, my husband goes to either the bikes or to look at the parts. Megan is fabulous in the clothing department and Jess picks out the cutest and blingiest shirts for the womens department. That Harley dealer is the best for clothing. Also some of the employees there have become friends to me.

Just bought a new 2020 Harley Davidson Low Rider S. My sales guy Kevan is a awesome dude. Im sure everyone there is too, but I recommend him.

PLEASE BEWARE. I bought a Harley from them in 2018 and at the time of purchase I got the prepaid maintenance. This was an added cost of $1600+. I ended up selling the bike and this dealership said they would refund the prepaid plan. Nothing was used and no services ever preformed. I contacted Harley corporate and they said that it should be refunded. I called the dealership and was told I was SOL. No lie, literally told me Im SOL. PLEASE BE CAREFUL HERE AS THEY WILL RIP YOU OFF.

Love the customer service, great people, lots of smiles!! Always a great product...I recommend!! Thanks all for the awesome experience!! 😊

Full disclosure: I havent purchased a motorcycle from this dealership, were from another area and are just passing through. Very nice dealership, really well stocked, clean and orderly. Jes was very helpful and friendly, well definitely visit again when we come back through.

Great girls. Never walk out spending less than $100. Oops, spent $180

Everyone at Blaine H-D is supportive and respectful of the fact that I am a female rider. I am not treated differently and I love that! Very helpful and friendly staff all around!

Kevin was a great sales person! I went into the store with my little brother to sit on bikes so that he could see what bike he wanted to buy. Kevin was so knowledgeable and friendly that my brother wanted to buy the bike. Kevin and he worked on a deal prior to the financial portion as my brother had outside lending. Sam (Kevins manager) talked my brother into an inquiry with their financial partners. Sam disregarded everything that was previously talked about. Moral of the story when your sale person gets the deal done for you dont back out and lie straight to the customers face. Myself and my family will never buy a motorcycle from this store. We will buy another motorcycle from Kevin however.

Purchased a Christmas gift for a family member. Had issues with the product and although it has been months later the team was extremely helpful in resolving the issue. Shout out to David for his professionalism. When I stopped back in to pick up parts he explained that he had misspoke last time I was in and provided clarification thus owning up to the mixup, giving me potential options should I have required them. Great customer service skills, David.

Eric Huff and Clayton really took care of me this week, beautiful facility, great friendly staff lots of inventory. Definitely worth the drive!

My girl had a key made to replace a lost one. Fast and affordable service

A great place to shop with awesome people to help you!

This company is outstanding to work with. I have done business with all of the Harley Dealerships in the Metro and Northern Suburb area. I will only be using this dealership moving forward! I was so happy with the way I was treated. John in parts provided an exceptional customer experience.

Horrible service and customer service. Brought my bike in for a tire change they decide to wash my bike and not ask if I wanted it washed then spray my aftermarket radio. The hand controls no longer work and the radio is constantly trying to skip back. Talk to them about it and get told its my problem and there not going to do anything about it. Do not use them for anything they will mess your bike up and say deal with it. I would give them 0 stars if I could also had them do the rear breaks while the tire was there was break pressure when I got on the bike at all do they not do a test ride to see if the work they performed was done right horrible place

Best service Ive ever had at a Harley store. Parts department here is second to none. Thank you guys!

Slow, painful and terrible experience with service.I brought my motorcycle in for a 1k service on May 3rd, made sure ahead of to confirm that I was dropping it off and it needed this service. They told me it would take a few days to turn around and that they would call me when its ready. I waited 7 days before I decided to call and they told me that they didnt get to it yet and it would be it done the following day. Waited another 5 days and called again, same situation. Finally heard from them after another 4 days, on May 17th. When I went in to pick my bike up that day I find out that they didnt remember to do the 1k service and only a recall that happened to be on my motorcycle. It took another day for my service to be done, 16 days from the time I dropped my bike off.Staff was friendly, but I just cannot recommend their services and will be going elsewhere after this experience and blatant disrespect of time and professionalism.

Awesome staff and they are all willing to help and work with you. They never seem to hound you either right as you walk in, they just let you shop around and are waiting for when you do have questions.

Customer service was awful. Not one person said Hi or even acknowledged us.

2nd bike purchased from here. Love this place.

Very professional and courteous sales and finance dept.The service department is very helpful

They are always friendly and helpful. Nate in the parts department is the best.

I just want to start off by saying Im so glad after days on the web I landed myself in this/that store. Long story short, I was in the market to purchase a bike and after viewing their online inventory, I just had to come check this place out. Once I had arrived to this H-D I was very nicely and quickly greeted by a gentlemen asking How I could be helped and what had brought me into the store today? I had told him who I have had previously talked to on the phone with about the certain bikes I had interest in and was promptly brought to the great guy Ben R. After a little bit of Ben questioning me, he had pulled forward the bikes I told him about and then he also went a step further and pulled forward a few he thought I may like. I went through and sat-on and got a feel for all the bikes I had interest in and the ones recommended, after those few I was still unsure, during this time he really had gotten to know what I was looking for and all of the sudden he said hold on... I got one more in the back I want/need to show you, lets go check it out. While walking towards the back I caught a glimpse of that shiny beauty and just knew that this was it, he just brought me too exactly what I was looking for... and IM HAPPY to say I proudly walked out being an Electra Glide owner. This was not a quick process for me as I had a lot of questions and concerns and Im very glad that Ben and Eric took great care of me. This was not a pushy experience like most places in sales, and was actually very fun, they made me feel very apart of the H-D Family. I cant wait till summer!

Awesome place to browse or shop for a bike, or accessories, Tim in sales is super nice guy and knowledgeable

Talk to Ben! Hes the man. Hell hook you up!

Honestly, this is by far one of the best motorcycle dealerships I have been to yet. I had no intentions of buying a new motorcycle, I was just browsing to get my mind off of other things. Tim came up and talked to me for a little while, but not like a salesman, like a human being. Then he asked me how I like to ride and after I told him he showed me what he thought would be the perfect bike. Guess what, it actually was the perfect bike. It fit me better than any other bike its size ever had and it was a bada$$ looking machine. I kicked it around for a few days and then I said F it, I’m not getting any younger or gaining more free time. Now is the time to ride the machine of my dreams. Sam helped work out a great monthly payment, and gave me an outstanding price for my trade in. Eric the manager came out and talked to me for awhile as well. Everyone was upfront and personable about everything, no slimy sales maneuvers, and being a former floor salesman I know. I loved the whole experience. Even when there was a hiccup with a minor oil leak, Alec in service dep. took care of me and fixed everything as fast as humanly possible. Every portion of my experience here from the purchase, to the clothes browsing, to the service repairs, and even parts purchase was/is enjoyable. I’m kind of a big fan of customizations, but half of the enjoyment of getting new parts is just being able to go back to the store and enjoy the great atmosphere and people. Thanks to everyone at Twin Cities HD Dealership, it meant a lot more to me than you’ll ever know!

Quality service and parts. My guy Ben is always fun to run into and talk shop when hes not selling. He got me a killer ride! Great facility!

It was GREAT. The staff there was very friendly and extremely helpful. Will buy all my needs from Blaine Harley Davidson

Purchased a 2013 FLHTK here in September 2017 after getting the bike home i noticed that the bike looked like it had never been cleaned, and the oil was dirty and low which if they serviced it and cleaned it and got it ready to sell shouldnt have been the case. ( I brought the bike home in the back of my Super Duty so it was impossible for the oil to get low and dirty that quickly)I immediately sent my salesman photos and let him know i was not at all happy with the condition, i got an immediate response back, and they told me to bring it back in, and they would do the 10k mile service, and detail the bike for free (there was a reconditioning fee they added in when i bought the bike so it wasnt free lol)I was taking the bike on a 3k+ mile trip the next day so i was not able to bring the bike back in that next day, but they were more than happy to fit me in when i got back.They did a good job with the detail, much better condition than i received it in. Their was a few spots of left over polish in hard to reach areas, but the bike looked brand new when i got it back, so i had to be happy.I generously gave them a week for the service and detail, and they got it done way early, which was great.Overall, the experience was perfect but they made up for it IMO, and I would be happy to send people their way. With that being said, will I purchase another bike here again... No, I enjoyed the purchase, price, and treatment i received when i bought My 2016 FLHXS in 2016 at another dealer much more. But PLEASE! dont let that deter you, these are great people, and they treat you well, and if something is wrong they fix it.

Love the store, but needs more clothes. Not everyone is out to buy a New Harley every year. Buy clothes YES.

Just picked up my bike again from service department, What an awesome job cleaning up my bike came in there dirty with bugs on it when I picked it up it looked like a brand new bike awesome job guys.What a great Experience working with the service department, they did an awesome job, they were more than helpful and they went way above and beyond.Bottom line I couldnt be happier.

Love this dealership, friendly staff, & non-pusht sales people. Makes shopping here much more enjoyable than some others in the area.

I like going with my boyfriend here. I like looking and always buy jackets, clothing, boots, hair stuff ect. While hes looking at bikes or ordering parts. Employees are very nice and helpful!

Great staff and lots of cool people. Everyone is helpful and get you taken care of quickly.

Service department could use more quality control.

We recently bought our second bike from Twin Cities Harley Davidson and had one of the best experiences ever! We were on vacation out west when we found the bike online and Jeanette worked with us over the phone, sending pics via text and working out a time for us to come in. My husband was going in by himself to get the first real look and I sent Jeanette a text message asking if she could make a big deal if he said yes. Boy, did she ever!!! She and Stephan made the deal super easy and stress free. If you’re going to buy a bike, buy it from Jeanette at Twin Cities Harley. 💕💕

TC-HD Blaine -The service team has provided poor workmanship and attitude during our past experience at TC Blaine HD. Missing parts when our 17 Road Glide was returned from service and work not complete. After replacing the clutch switch in the housing and going back a second time to have our chrome switches reinstalled after not having been put back onwhile work was preformed, the clutch handle and housing spun down while riding home.This is very disappointing as the parts and sales team have always been more then rockstars to deal with.Unfortunately, we will bring business elsewhere.

Here to buy a T-shirt for my grandsonI have had service here and I bought parts hereThey are always very helpful And not pushy

The people here were amazing! My just out of high school son is new to bike ownership and instead of trying to sell him a bike they walked him through each type of bike they had and took him back to the mechanics area to show my son how they certified their not as new bikes. They asked what his plans were for the bike (in my sons case a cross country trip) and introduced him to the best models for that. My son is NOT new to motorcycle riding just the ownership part. It was nice the guys talking to him instead of down at him. My son is convinced this is where you should buy your next motorcycle and when he makes his final decision on which bike to get where he is going to buy his. What a great place!

Great show room. Terrific service.

If youre looking to buy a harley or their gear it may work for you. All HD gear with the price tag to go with.

Very helpful staff. Bought a jacket at a great price. Service department helpful with questions I had.

Service at this store is awful. no follow up call no one cares it seems, just another bike.

Great place friendly people. only dealer ide go to besides duluth harley davidson.

I was helped by the sales person named Megan she was great they had a good sale the store was very clean and the sales people were very nice!

Tim and Matt at twin cities harley north know how to treat their customers. I will have no problem referring friends and family to their shop.Woohoo. Couldnt be happier!!!!!!

I scheduled an appointment to have my cruise control switch flashed to accept to my bike and a stage one Flash Rode 50 miles in the rain all to find out they didnt have any record of my appointment and then was asked to come back. Wont step foot in any of the tc harley-davidsons ever again. What a way to lose a good customer 👏. I have two 2020 softails and am looking for a new touring wont be getting it here. I know they lost some of their good staff and it shows.

My dad made an appointment for a Thursday morning to get the back tire replaced on his bike. He drove over 3 hours just to bring it to there and by Friday afternoon they still hadnt changed out the tire. He finally had to pick up his bike Friday at 4:00 without ever getting a tire put on. Not good business practice - why would they make an appointment if they werent planning on doing the work?!? He now will drive all the way to Duluth for them to get it done for him, the Duluth store is amazing with their service. Twin Cities Harley, not at all. Theyve lost credibility with my family. All of us will use the Duluth store from now on.

I wasnt pleased with your service writers. And disappointed in some of your service work.

Nice expensive bikes! Tim in sales was very nice

I purchased 2021 softail standard from twin Cities harley blaine and the staff was extremely friendly to me and did answer all my questions. The only negative thing I wish the salesman would have told me about softail slim and street bob 114 but I should have done more research before I purchased my new bike. Overall I did have good experience

I called and talked with Jes at this establishment and she was so friendly and helpful. A friend of mine visited there a few weeks ago and picked me up two shirts. They were extra large and too big. I called and she said no problem, send them back and she would send me my size. I just wanted to thank her and the staff and when I’m in the area I will stop in. Thank you all so very much.

We have been customers many years. Purchased three bikes from them. Followed them from old location. They close nowadays Monday through Saturday at 6:00 p.m.. They have eliminated us working people from shopping at their store.

Amazing staff very helpful also great selection on apperal helmets and jackets!!!

Great selection of bikes and gear. Felt like we were at a used car dealership at times through.

Matt was awesome he ordered handle bars for me thanks!

So many people not wearing mask in the store. Nice store and sale person always want to assist.

Larger than expected with great selection of clothing. Tshirts were kinda a mess but we were xmas shopping and it was busy. Everyone was friendly and helpful when we walked in the door and told us about special sale items. Did not find buckleless belt we were looking for though.

Excellent staff, great service.

Great place good people but high prices on their clothing

Awesome staff, beautiful shop and sweet inventory!!

Tim Sanders is amazing here!! If you need anything ask for him and you will have the best experiance ever with great ideas !!

Its Harley!! Great people!

Great personnel and inventory. The personnel were very friendly, knowledgeable, and willing to answer my questions. I really liked how the salesperson (Kevan) asked questions in his attempt to assist with selecting the motorcycle I wanted and best fit for what I was looking for. Every person I dealt with at H-D Twin Cities North were fantastic!! I certainly found my dealership and I most certainly found the perfect motorcycle!!!

Very friendly, got helped right away, very knowledgeable staff

This was a pretty good size store! It shinned with Harleys! I LOVED it!!

I purchased my most recent motorcycle from Blaine Harley Davidson late last summer. This was my 5th motorcycle and 3rd Harley. Here are some specifics I like about their process: Sales - The sales process was easy and simple. There were no pushy sales on a certain bike, and finance options were great. Service - I customized my exhaust, air filter, grips, and sissy bar. As I was choosing options I didn’t feel rushed or pressured. The turnaround time was a couple days and I had my bike home. Recently, I had my 1000 mile maintenance done with them and the turn around time was one day and the bike was actually washed (may not seem like a big deal but the last dealership didn’t do this, and I’ve had to wait more than a week for turnaround). Great job.

They were all so very friendly! Would definitely recommend to anyone!!!!

Recently bought a new 2020 street glide after many years of missing out. Kevan did a great job showing me the bikes. Matt and Jon worked together to sweeten the deal with some accessories once I decided what I wanted. The 3 of them did a tremendous job!Recently returned with a girlfriend and she purchased a 2019 Sportster.Looking forward to working with them in the future, I couldnt be happier. Recommend that you stop in the shop if youre in the market for a bike, accessories, or just some gear.Thanks Guys!!

I have gone to this location 3 times and each time I have looked for womens clothing 2w and 3w. The second time I spoke to the manager and she promised larger sizes would be coming and I came back a month later and no change. Staff is very kind and helpful no issue there. But why does Harley have bigger sizes but none in the store other than a handful to pick from? I pretty sure that there are a lot of ladies who ride that are not tiny and by not carrying sizes that are bigger sends a clear message we are not welcome in this store. If your at 18 and up dont bother going here!

Slowly but surely helping me put my bike together. They always have my parts!

Great place! Made the drive down on Saturday from St Cloud with a buddy of mine so he could pick up a owners manual. Next thing you know I was the proud new owner of a 2016 Dyna Low Rider! Tim and the guys were a great help. I’ll be sending my buddies down to them! Thanks again guys!

Very good sales men Very nice and nice to talk to

I purchased a new 2016 Street Glide Special in December 16. The salesperson, Jayme, was great to work with. I purchased accesories through the part department this weekend. Lane was very helpful finding the add on LEDs for the fairing/bags.

Stopped in today to pick up some HD swag. Sales associate Vanessa, was so friendly and very helpful! Great customer service!! I will be back again 😁

The ladys here are so nice

“We went to Harley North for their Spring Roll With Us Season Opener on April 15th. We had received a mailing to sign-up for a free kick plate and to join the Festivities. I received a call from Steve the week before and he inquired if we were looking to buy a new Harley. I mentioned we were in the Market for a Trike. When we got to Harley North that Saturday - Steve and a few others were there greeting the Guests. I found Steve right away - he helped us instantly find the perfect Triglide 2 Tone Maroon Trike! Less than 3 hours later we were driving away on this Awesome Vehicle!! Everyone involved with the Sale was Professional and Extremely Helpful!!! We Love the Triglide Classic and We Love Harley Davidson North in Blaine, MN.!”

Great service and choices! I left with a great deal and my new love!

Bought a new Street Glide from them today. My salesman J.R. helped me find the one I bought. He was very personable and non pushy. Angie helped me find a nice hat to go with my bike. Had great conversations with both of them. Had a very nice guy help my find parts as well (forgot his name). My overall experience was great in dealing with 5 different departments and employees. Some really down to earth biker type people that are straight shooters. Please keep the good attitudes!!!!!

Nate and John in parts department are always very helpful and knowledgeable!!!

Theyre so awesome for having the fast chargers there. Been a savior many times!

My brother and I bought two brand new 2020 glides. One street, one road.His transmission lost third gear on the way home from the dealership, next week he’s 2 hours away and the key fob won’t work and his bike won’t start, his tail lights burnt out, check engine light comes on a few rides later for what they say was the burnt out light... weird. Last weekend the belt breaks on both of our bikes and nobody knows why and then has the audacity to tell me we’re lucky they’re being covered under warranty! There 600 miles on it!!They’ll do absolutely no compensation for selling you a bike that’s a complete lemon.Highly do not recommend!

Clayton and service was great, got it done the same day. These are really service minded people -good job good experience

Ask for Elvira she is there top sales person.

The employees in this store are friendly and are very educated on what they are selling. The management of this store should be commended for the service that the people receive

Dealership was great to work with. Would highly recommend. Lindsey went above and beyond helping us get the bike we wanted.

Beautiful store. Friendly greeting, found the parts I wanted on the shelf and went to pay for them. Megan helped me and was really nice. I like this store.

When here for some Fathers Day gifts with a friend Its a great little shop great selection prices are high but its harley what do you expect

Very friendly and helpful staff with a good selection of bikes and apparel. Good atmosphere.

If I could give a negative rating I would. Sales did a fantastic job. Service on the other hand is a different story. I have a 2017 Harley Street 750 that I bought from them new. And ever since it was new, I have had rear brake pads rubbing on the rotor. The sound is noticeable. They told me it was normal. After 2 years with regular oil changes and a new caliper later, the rubbing is even worse. And they still insist its normal. I have never heard of any other bike on the road having this issue. And now that my factory warranty expired 2 months ago, I am sure I will have costly repairs to correct this problem. Service seemed they didnt even want to address the issue and kept trying to avoid it. Is it because I didnt spend 30 grand on a bike? Poor service department. St. Paul Harley is the same. I will never buy a Harley again. Turns out it was the tires. St. Paul diagnosed it right away. Why is Blaine so dumb?

My First time at the New place!🎉 Its Nice Go check it out ! 😎Lots of Awesome Bikes and Merchandise

Recently had my 20K service, picked up some parts and bought a new helmet. Twin Cities Harley is top notch with quality associates, quality service, and wonderful support. The team members are all awesome. Love the new building and ownership.

I bought my first bike today. 2015 Softail Slim. Steven worked with me to be sure I was getting into the right bike & the right price! The service at Twin Cities Blaine was excellent! Steven went out of his way to be sure I was taken care of, & had prompt service on the sale & finding the right gear for my new ride. If youre stopping into Twin City, I would recommend talking to Steven for finding what you need. He helped my wife also looking into what style of bike would be good for her. They just got a customer for as long as Im around. Good job