Horrible service.As soon as I walked in I was disrespected because my car wasn’t in a lane. There is a proper way of talking. On top of that happy hour was listed till 6 pm but she didn’t want to acknowledge.Note to owner: hire more respectful employees that know customer service.

Chill environment and ambience. Comfortable seating and perfect lighting. My better half and I have visited many hookah spots in different parts of Texas and we both agree that this lounge has the best quality hands down. Service is first class. Kate is friendly, packs a mean bowl and doesnt miss a beat with refreshing coals.

Im sure the hookah is great, but the espresso I had was ghastly. Maybe it was a bad pull, but the fake creamers dont make it any better.

I’ve been a regular here for a few years, and I must say that this hookah lounge is the best in Austin. The atmosphere is great (really feels like a proper lounge), the service is great, and the employees here all make some great bowls. Will continue to be a loyal customer here for the foreseeable future, and this 5-star review is long overdue, but well deserved.

The 5 stars is for the shisha.I like the watermelon and mint. Highly recommend.

Worst experience ever. Would not recommend. Stay away from this place - ridiculous prices, unreasonable service. Would give zero stars if I could.

Very bad service. The staff used to treat customers better last year but now theyre terrible. They are very dry. They replaced my coals every 15 minutes while my coals were still fresh. Then when I actually needed some more and my tobacco had plenty of life in it, the lady rudely responded and said I already gave you your last set of coals an hour ago. I was minding my own business the entire time and was working on my laptop for two hours. There was no disclosure that there would be a last set anyway. She kept avoiding me as if I were the coronavirus. Ive been to many other hookah bars in the Austin area and they are hospitable. I gave Arab Cowboy 5 stars a year ago and was a repeat customer. This is my last time here. NEVER AGAIN!!

Chill hookah spot with a lot of bang per buck compared to your typical hookah spot

Love this place! So cozy and the people are friendly. My go-to!

Dear business owners, I own and operate a hookah lounge myself and these two girls are bringing your business down, they have a horrible attitude and they’re not welcoming. If there was a way to give a zero star I would have done so.Advise: teach them how to do the job right, and not give customers an attitude, over 200 people are moving to Austin on the daily. And hookah lounges are a targeted place for visitors especially from the Middle East. Your employees should learn how to make their customers feel more welcoming and on another note, keep the mask on when talking to customers.Expect an owners reply. Thanks

Place is great to hang out with friends, or get some work done

Great place to relax and work.

Best hookah in town. Excellent customer service, friendly staff.

Very relaxed atmosphere with excellent hookah quality! Quick service with free tea or soda with a purchase of a hookah. Would recommend!

Service was good. Atmosphere was relaxing. It was a great place to hide away for a couple hours.

Our weekly place, Amazon hookahTry (lemon mint and kiwi 🥝).Ask for “Kate” she makes the best hookah in Austin

Great hookah lounge. Chill and great vibe. Every time I’ve gone receive friendly service.

Very nice place, so chill!!Totally recommended :)

Great and relaxing location within walking distance of campus. They are open late and will stay on top of your tea and hookah. Great experience!

The shisha here is immaculate.

Love these guys! One of my favorite spots in Austin. Super chill vibe, whole crew is interactive and fun, but not overbearing. Oh, and the lamps are cool.

What a great place. I don’t think I’ve been able to get more work done anywhere else than when I worked here. The atmosphere is relaxing and the staff is super cool. The furniture is in general very comfy and it’s BYOB so if you want to bring in a six pack or a bottle of wine you can for a small per person fee

Good hookah. Good people. Its a nice chill place to hang out with friends or even strangers. I think this is a great place for college kids as well being so close to the UT campus. Its pretty empty during the day, but if you decide to go you kinda get free run off the place.

Great place to work/studyI am hookah fan, been almost to every hookah lounge around Austin.This is by far the best Hookah lounge to chill and hangout with friends. Their hookah are amazing, spacious open space, yet cozy and the owners raised the bar pretty high for other places.If you are new to Austin, dont waste your time and just go there (thank me later).

If you know hooka really well this is not the place. If you just wanna see smoke and taste nothing then go there. Place is not clean. Service is not good.

Terrible service. Very rude lady.

Great hookah spot. Tons of flavors and highly educated staff who always make awesome recommendations for mixes. Refills are significantly cheaper so stick around and get two! The staff is also very attentive with coals and are eager to chat you up if youd like. BYOB as well with a fee, bit its only like $2.50, which is cheaper than other hookah places.

First of all, people who works in customer service should have positive attitude. The girl in the cashier is very rude and she doesn’t even put smile on her face at all. I’ve noticed also that most of the bad reviews are about her (being rude). I’m not gonna lie, the place is cool and relaxing but the girl in the cashier will ruin this place if she will continue being rude to her customers.. Be nice and professional at least!

Chill spot. People were nice. Hookahs were good quality.

Great place and great staff. Wonderful experience here, totally worth the drive.

Chill spot with great service great place to hang on a rainy day.

Ive been going here for years. The staff is always friendly and work hard to get to know what you like. They also respect your time and try to get hookahs out as soon as possible, even when slammed. Theyve made me a loyalist because of their consistent high-level of service.

They had laid back hosts and good coffee. My friend and I had a great time here.

Needs better ventilation for the smoke (compared to other lounges) . But great vibe

This place is frankly the place hookah lounge around Austin. The staff are super friendly and the music is always perfect ! Great place to hangout with friends and enjoy the great atmosphere. A big shout out to Kate for always being super friendly and always getting coals out in time !!! She’s a great employee with great people skills !

Always a chill spot to think and relax. The staff are wonderful and the owner is friendly and will always say hi. One of my favorite places to hang in Austin

Well maintained hookahs, expertly set up. The service was great, they brought fresh coals exactly when they were needed, and kept everything working with little to no effort on our part. One of the most chill places I have had the opportunity to hang out.

Arab Cowboy is a near perfect hookah bar for those looking to have quiet conversation, study, relax, or work. They use excellent Khalil mamoon hookahs, Al fahker, or other good tobacco, and make great coffee. The hookah does take a bit to arrive after you order, but that is because they are using natural, non instant light coals at your request, and prep the hookah so its great to smoke as soon as it arrives. The staff is professional, and leaves you to your conversation and hookah with minimal service. Just head up to the bar with your request and they will take care of it.

I love this place. From the owner to the staff, Ive gotten to know them all personally and they are great, welcoming people. The seating is comfortable and gives the feel of lounging at home. Its BYOB, so thats also a plus! Highly recommend them...much better than all the other hookah places I have tried in Austin.

Great hookah. Could use improvements on coal process, but overall a great smoke sesh Everytime.

Host was very rude. Absolutely the worst service I’ve ever had because the entire staff laughed in my face when I told them I felt they were so rude to me because they said “you don’t need to stay here you can leave”Really disturbing.

They play music until three in the morning and then they schedule roofers with nail guns to come at 8 in the morning the next day on the weekend both Saturday and Sunday. Thanks guys... how am I supposed to get any sleep?

Great spot. Nice atmosphere and staff is friendly. My favorite spot to hit for HH and relax. Not crowded and great selection. My gf & I both got sick off the root beer tho. I ended up throwing up. No more drinks there for me.

Came to hang out after walking in the botanical gardens. It’s super nice and the man at the counter was very nice. Plus this is one of the only places open at 1 pm.+free WiFi

Great hookah lounge. They make you feel at home, the furniture a little beat up but is not an issue at all, it makes you laugh, or just makes you feel right at home. Great customer service. Great everything. Love it

In from out of town. First night, service was really good, FIVE STARS. The option to get coconut coals vs instant coals was given when the hookahs were ordered. Mellow atmosphere.The second night, no coal option was given and instant coals were given. When we asked if we could get the coconut coals instead of the instant ones, the guy server said that the type of bowl we have doesn’t work with coconut coals. This is news to me. I’ve smoked hookah for much longer than I’d care to admit, but never have I heard Of any type of bowl that ONLY accepts instant coals. So here we are, close to $100 bucks spent on 4 hookahs, smoking with one crappy instant coal on each of our bowls even tho we asked if we could get coconut coals (less of a chemical flavor with coconut).I guess it’s something that we are supposed to know from the start? Or maybe the guy working is just too lazy? Meh. Seems pretty hit or miss. I haven’t been to any other hookah bars in the area. But $18+ per hookah is pretty steep by most standards. Even more steep when you get sub par customer service.The second night definitely left a sour taste. Gotta give two stars considering

Youll find lot of students chilling out here. Good place if you a fan of hookah. Restrooms can be cleaner though.

Pretty neat place and great tea. Had a business meeting there.

This is an awesome lounge, Has an nice chill environment to relax, and every single one of the staff are super friendly.as someone who has been around hookah for his whole life this is the best hookah you can get in Austin! I plan on coming here Everytime Im visiting austin

Great place to hang out. The atmosphere is very laid back and the service is fantastic. I enjoyed myself when I was there.

The absolute tip of racial profiling. I was denied entry for a bogus reason. Absolutely wouldnt recommend this place :)

Loved the ambience... Perfect for a rainy day.. Hookah was amazing with hot tea! Definitely coming back

Great space, great music, and great service. The hookah was good and so was the hot tea. Definitely going back.

Laid back spot. Great to hangout late at night. They dont serve alcohol which is actually a plus, BYOB.

Best hookah in town. The staff are very friendly and knowledgeable. The shisha combinations are endless. And the atmosphere is super relaxed. I cant recommend this place enough!

One of the best hookahs you would find at Austin.. few energy and hot drinks, but no food .. free parking available

Awesome place. Awesome atmosphere. Want more awesome.... come here.

Chill place to hangout/work. Friendly staff, keep checking on you quite regularly. Hot beverages were pretty good.

Arab Cowboy is a cleaner, more modern hookah lounge around the campus area. The layout is simple, and couches are comfy. Service is always fantastic, very attentive and humble. My go-to for hookah in west campus.

Horrible parking lot..... hookah was very strong burn my throt is not like regulars. Service was good and place is clean

I really like how they dont bug me for sometimes mooching off their wifi.

Best lounge in Austin. I will probably put their kids thru college

An indoor hookah bar definitely different but very good great customer service check the coals routinely clean restrooms in a very diverse group of people were coming in and leaving

Best hookah in town at a very reasonable price.

Very chill atmosphere one of the few hookah lounges that is great for studying or just hanging out.

Relaxing atmosphere, stick 4 person per area limit that sucks if you have more than that

A great time. Delicious hookah. Very chill space to hang out with friends or study.

I like this place and its usually open earlier than kasbah. Both are great though

Super chill. Good variety of shisha. Friendly staff.

The 2 years Ive been back here from Dubai, living in Houston havnt found any shisha that was good or worth the money. I was in town with a friend and we heard good things about Arab Cowboy so we tried it out. Best shisha Ive had in a very long time service is good and friendly, has a chill laid back vibe with comfy couches. The drive its self is worth it.

Best hookah lounge ever

Friendly staff that will keep the coals coming and leave you to socialize or get some work done in peace

Need to wait a lot to change charcoal allways, not gonna come back this happend twice so sorry

The server was extremely rude in they’re constant condescending attitude. One server sucked, and one was great but with all the hookah places in Austin to choose from, I wouldn’t choose this one agian.

Very mellow atmosphere, great service, friendly people, quick to replace coals, never had an issue.

Knowledgeable and very friendly! Atmosphere is nice and relaxing!

Great place to hang out with friends and bring your work to...

Our first time here Tuesday night and our first impression from the receptionist was that she either didn’t want to be here or more then likely they were judging us based on appearance. Tuesday night We had sweats we were comfortable we were a group of five. Everything she said from the moment we walked up to the front counter, there was attitude behind her voice, she spoke to us as if we were bothering her and had no smile or no friendliness in her dull personality. We were told our Beers would be kept up front and someone would be by checking on us also bringing us beers if we needed. No one came by. In fact by the time the same front desk lady came to change our coals we said Thank you and she rudely walked away they were all throwing stuff around slamming things everywhere and gave us a completely unwelcoming vibe. At 2 am on the dot we were asked to leave for closing, as we were walking out we couldn’t help but notice there were still other people hookaing and at the bar still. I honestly wish From the moment we walked in a noticed the negative energy coming from the all of the staff, i wish we would have spent our money elsewhere. As a business owner myself please remind all Staff, that in in any customer service industry GOOD VIBES MATTER.

Veey nice place to relax

Just like the living room of a friends house. Its a bit worn in, but homey.

Slow service. Rude assistant.

Nice relaxing ambiance. Beautiful decor.

Comfy couches, byob, slightly pricy hookah but worth the hospitality and ambience

As hookah bars go, its not a bad place

Really great, cozy environment but it was a little expensive.

Such a treat to spend an hour or two at Arab Cowboy. Comfy seating, chill vibe, great hooka.

Relaxed spot to catch up on work and smoke. Good afternoon spot

30 mins wait for a hookah??? That’s just too long! They should have hookah burning already especially on a SATURDAY omg Horrible. Don’t come here if you’re in a hurry

Cool. Enjoyed a lot. Thanks to Google Map for recomending me this place.

Definitely not a bad spot to chill. Have to fight for a place to sit sometimes.

This past Friday night a friend and I got in around 1:30 to smoke. We ordered and sat down as usual, and we were especially looking back to enjoying the music that they usually played there. The previous Friday they played some of our favorite music (rap) and we greatly enjoyed it. Now, yesterday we walked in and heard our favorite artists and were ecstatic. We talked and enjoyed the music for the first 30 minutes or so, and then the music suddenly shifted to screamo metal music. We were taken aback, but they can play what they want, sure. It was incredibly loud, and we couldnt hear each other speak in our own corner. I may add that the place was not busy in the least, and we were one of probably 3 groups at the lounge. Now, let me step back and say that, even though the music was loud, we werent annoyed or anything with the staff at this point. Despite the music blasting, we were fine, and enjoyed the hookah just fine.At this point I got up and wanted to get some more water. I stood there waiting for several minutes as the staff blatantly ignored me and carried their own conversation. Again, at this point, not a huge deal. After they finally realized that I was there, one girl took my glass and got a refill for me. When she approached me again I said hey, is there any way I can convince you to turn the music back to rap? My friend and I were enjoying it. Nothing incendiary, nothing obnoxious. She replied, not missing a beat, that she wasnt on shift (shes behind the counter, smoking for free, and talking with the employees, alright) and that there wasnt anything she could do about it. Now, this is where I started getting mad. I looked past her and saw their iPad that was controlling the music (I knew because another girl, apparently on-shift, went over and turned down the volume on the iPad). She then said that since it was late, that they played what they wanted, AKA get out of here, we dont listen to you. But again, she was not on her shift, but she was able to dictate the music options for the entire establishment. Not by itself a huge deal, but coupled with everything else, I was beyond frustrated. Whats worse is that the heavy metal didnt stop, and really just seemed to be a way to shoo the patrons of the lounge out prematurely. I will concede that the time was beginning to approach their closing time, but regardless, it is terrible business to kick people out with outrageously loud music that was most likely not in the majoritys interest. It is obvious that the management of this lounge does not have the customers best interest and instead lets their staff run rampant with actions that dont make regular customers such as myself look forward to coming back. The disrespect that I felt from the staff here last Friday was ridiculous, and I made this account to let people know about it. Please, do yourself a favor and find another hookah lounge. Even Kasbahs staff doesnt treat you like trash.

Decent hooka bar need campus. Good study spot.

Weve been coming here for years and its one of our favorite places!

Horrible service you get greeted with this terrible front cashier blunt face no welcome looking at you like you just trespassing the caffee shop very weird atmosphere asked me what I want I asked for Shisha she asked me for 20 dollars upfront which I dont care but I was a Little hesitant giving a tip upfront specially the way I felt but I did any way then waited like 29 minutes for my Shisha I got it when I asked one of the waitresses she bluntly looked at me like I am kind of stupid to ask for my Shisha after 29 minutes I will never go back to that place again sucks big time

Great service and awesome environment very friendly and relaxing

Great and fast service. Hokka was decent.

So rude people. No respect for customers. And no proper ventilation, it’s suffocating environment.

Furniture is really beat up, staff can be unfriendly at times.Good for hookah, thats about it.

Great place to hang out.

Its my favorite place to smoke hookah 👍🏻