Bought a brokered boat listed with Marine Max, a Sea Ray Sundancer 390. Horrible transaction process. The boat passed the survey and sea trial great. Went to pick up the boat with the manager, Roger Duffee and it would not start. Finally got it to start, he drove it to our dock and from there its been a nightmare. We tried to start it after Roger delivered it and it was dead. Marine Max told us we needed new batteries, which we bought even though the others were working perfectly a week ago. Put new batteries in ($1000 later) and the boat still wont start. Marine Max is taking no responsibility nor any explanation as to why they delivered us a boat that is not operational. What was supposed to be a happy experience has turned into a nightmare transaction. Once they got their 10% brokerage fee at closing they left us out to dry. They happened to represent the seller also in this transaction. They collected the tax at closing but had us sign a paper that makes us responsible for registering the boat. We cant register the boat until they release our tax money to the game and wildlife department. Since they collected the tax they should be responsible for registering the boat. Marine Max said it could take up to a month for them to pay the taxes because they are in a very busy season. After many phone calls we are left with a boat that does not run, zero help from their service department and not able to be registered. I am extremely disappointed in Marine Max and their level of service.

They went above and beyond to help me find an alternative to one of my parts that have been discontinued, including cashing all the marinas around town.

Bought my used boat here from Sai was a excellent buying experience!

Very knowledgeable. Were able to answer any questions I had. I plan to come back.

Looks like you need a sales person especially for the big sale this weekend luckily for you I was there dropping off my application and resume. Tell Roger to hit me up and hurry we dont have much time!!!

Always super helpful sales associates. Great service and most of them really know their stuff. It’s nice to see a business uphold good quality service and it’s something unfortunately that’s gone away over the years with many businesses becoming transactional. Reasonable prices and excellent selection on all snow and lake gear. I buy a lot of my snowboarding stuff here. Definitely recommend.

Dont Your time calling this place to ask about parts or service because nobody answers the phone. Ive called almost four times and the receptionist dispatch me to parts department twice each call. Ive been calling for the last hour and no one picks up the phone. I needed to see if they had the oil and filter for my 5 jet skis which is about $350 worth of parts. But if you cant answer the phone Im taking my business elsewhere.

I called to ask questions. They answered my questions without hassling me. I appreciate this type of service.

A rare full service wakeboard shop and the latest model Sea Ray and Scarab dealer. They also have many toys for the lake and jet skis.

Best place to get all the brands of equipment to get out on the lake. Paddleboards, wakesurf,wakeboads..ect. Plenty of boats in stock.

This is a great place to shop. Everyone is so friendly and helpful. Saidi and Marin are the ones that helped us find the boat we purchased. From the convention center and back they were very helpful, thoughtful and if they didnt have the answers, they were found in record timing. Saidi still calls periodically to make sure that everything is still up to par and finding out if there is anything at all that he can do to help. Marin had to do the paperwork over for me a couple times, but she did it with a smile on her face and I know at times we are all not easy to please at times. She did it exactly like I wanted it to be. As a business owner myself, its good to be treated fairly and to have an honest attitude along the way. I would highly recommend and if I chose to get something else, I will come right back to the same place. Thanks guys!!

Saidi Johnson helped us get the best pontoon boat for our family. He has continued to serve us since the sale of the boat, making sure that we are happy with the boat and helping us with anything we need. He is a genuine guy and great to work with. We will be buying out next boat from him in the future.

Service department is friendly and helpful. Top notch, but not cheap.

Hands down, one of the worst customer experiences Ive had. It started two months ago when I walked into Sail and Ski to inquire about having underwater lights installed on my G23. I spoke to Ken in service and after discussing options I decided to go with Liquid Lumens RGB. Ken sent me a docusign quote and I signed it. This was the second week of June, Ken let me know it would be after July 4th weekend before they could get it done. I followed up with Ken on 7/21 and he apologized that the ball was dropped on getting this scheduled. He let me know they would schedule the boat to be picked up on 7/28 and returned on 7/31. Fast forward to today, 7/28, boat still hasnt been picked up. I called Sail and Ski and was told that Ken was taking a leave of absence so I spoke with John in service. John called the boat pickup crew and they apologized for not picking up my boat and said they would try to pick it up tomorrow. Communication has been horrible, follow through has been horrible and the commitment from Sail and Ski to this point has been horrible. I made it clear to Ken in July that this was a big deal to our family but after all of this I get the feeling that Sail and Ski couldnt care less about my experience. I understand they are very busy with lots of boats going in and out but there is no excuse for dropping the ball this many times and not communicating every single time, it took calls and emails from me to them to make forward progress.

I used to go to Tracker down the street because I have a Tracker Pontoon Boat until they moved to Round Rock and now have a lousy stock of parts. So I stopped by Sail and Ski for the first time and was blown away at their location and service team! Great selection of items to get for your boat, had the parts I needed in stock, and even went back another time for a new tube and rope to pull behind my boat because my first few visits were outstanding! Guys in the service/parts department are awesome and knowledgeable! The staff for accessories and possibly sales are very friendly and helpful. You walk in greeted with smiles and without any pressure of a sales person trying get you into one of their fancy boats or sweet jet skis! I really appreciated that cause Lord knows you get my wife in there and next thing we are walking out with two jet skis. If you look lost or puzzled one of the staff will gladly assist you and guide you in the right direction. I did purchase a rope that was to small for my application so when I returned they had no problem at all exchanging it for the correct size and didnt charge me anything extra! Great job to the staff here and maybe one day Ill take the wife in there!! LOL

Great selection of gear for winter or water sports.. The staff is very friendly and helpful. They have a great return policy if youre like me thats awesome! They also provide rentals if youre not looking to purchase certain items. If youre heading to the lake or mountain.. come see these folks first!

The service is phenomenal. Saidi is a great salesperson, and we highly recommend him for all of your boating needs.He checks in with us to make sure that everything runs smoothly with our boat that we purchased over a year ago.5 star service!

The entire team at MarineMax Sail & Ski - Austin could not have been more accommodating and easy to work with. I met Buzz Watkins and Roger Duffee at a recent boat show, explained that its always been a dream to own a boat, but havent taken the leap yet. They took control, made me feel comfortable with the process, answered all my questions, and got me the boat Ive wanted for as long as I can remember. Following the purchase, the level of service continued. Roger delivered the boat and stayed with me for a couple of hours until he and I felt comfortable. Roger even followed up the next day to see if I had any additional questions. I highly recommend the entire team at MarineMax Sail & Ski - Austin, especially Roger Duffee. They now have a customer for life!

I bought my first Sea Ray from Roger Duffee in 2017. We traded my 2012 Sea Ray in for a new 2018 Sea Ray last week... April 2019. Roger worked with me to get the perfect new Sea Ray for my family and to get me a very good trade in value on my used boat. Roger is very super knowledgeable, always returns your phone calls promptly, and his service is second to none. I wouldn’t buy a boat from anyone else. I highly recommend Roger and all of the Team at Sail and Ski.Vic Vaughan4/13/19

Excellent Experience. After many years of waiting we finally decided to purchase a Nautique G23. Justin Brown was my sales associate and he treated all of us extremely through the whole process. Very knowledgeable about the nautique boats and was able to answer all my questions.Marin from financing was also excellent and made the financing and purchasing a very easy process.Thank you for treating us like family and making it so easy to purchase the boat of our dreams. WE look forward to seeing everyone from MarineMax out on the water!!

Roger Duffee at Sail & Ski has been our only choice in Austin for buying and selling our boats. Our relationship with Sail & Ski goes back to 2009 and Roger did our first trade and purchase of yacht cruisers and yachts starting in 2012. Roger and the whole team to maintenance has been a five star event. We would highly recommend this company!Robin and Hank

The guys who work here are awesome. I worked with Adam and he put up with me and my endless questions for hours. He was able to speak intelligently about every product and topic I asked about. Gold mine of patience and info for someone wanting to buy some high quality snowboarding gear. I have worked with Ollie in the past and he was also exceptionally helpful.

Pretty much the only place in austin where you can rent skis. The prices are reasonable and the gear is in good shape. The people who work here are just really the nicest - very good to work with and always eager to help you with heavy gear and all. They let me hold on to the gear for a couple days extra because I live really far away and it was hard for me to pick and drop the gear the same days I was traveling. They didnt even make a big deal about it. Amazing people and amazing service.

Sai at Sail and Ski has done a phenomenal job helping me and my family get into the right situation with our watercraft for our family. He is very attentive and very straightforward! Very much appreciated.

I needed a gently used boat trailer that I could take to Dallas in the next couple of days to pick up a boat. Buzz and his team exceeded my expectations. The trailer was inspected and any problems such as a leaking brake cylinder were repaired. They even through in a spare to make sure I wouldnt get stuck on the side of the road. I was than on my way to pick up the boat and got a call to tell me that the bunks were slightly loose to conform to the boat hull when he boat was loaded on to the trailer and that once loaded I should tighten them back up. I could not have asked for a better experience.

I went here last night with my 8yo daughter to buy some clothes for a skiing trip next week. Christian took the time to make sure we had everything we needed and that everything fit. He made sure we had multiple choices within our budget. I really appreciated that he didnt go for that hard sell on some noobies. It wasnt cheap but I feel like we have everything we need to enjoy our trip.

The entire experience was absolutely wonderful and could not have been made better. Saidi was very knowledgeable on the product and explained everything thoroughly. Less than 24 hours later I was on the lake and having a blast! Thank you Saidi, it was an absolute joy working with you.

Tommy, thank you for going up and above what was expected to get the perfect boat for us! We strongly recommend this great company.

Great dealership. Great snow and water sports pro shop. Customer since 1980.

Roger Duffee went above and beyond to help us with the sale of our boat. He made every effort to make sure everything was in working order to include working on a Sunday to get it right!! Roger is very knowledgeable with all of the syystems on the boat.Marine Max Sail & Ski is an awesome place to purchase your new boat.

We had an awesome experience buying new SUP boards. We were looking specifically for Bote boards, a high end brand, and Adam was extremely knowledgeable on all aspects of the boards. It was a fantastic no hassle buying experience. They also ordered to deliver the boards to our home at no cost. I highly recommend!

Thanks for helping me find some hard to locate replacement pieces for my Bayliner! They were small, inexpensive parts and I had spent quite awhile looking for them. You guys had them in stock and shipped them to me in Lubbock, TX the same day. Great customer service and you will be the first call I make for future purchases. My only complaint would be you dont have a store here in town. Highly recommend.

We had a wonderful experience today. Trevor helped us find exactly what we wanted. The selection is great and the customer service is phenomenal.

Had a blast with Mr Roger. Super nice and knowledgeable person. Helped me and my wife looking what we need. Nice people and place.

Best boat dealership in Austin. Great salesman, service and they have a marina on Lake Travis.

We had an excellent experience purchasing a boat at Marinemax in Austin Texas. Saidi Johnson was our sales person. He was very polite and always called us right back if he waswith another customer. Our purchase went smoothly and we would highly recommend doing business with them. Sara Petit.

Very helpful and nice people - especially the tall guy at the rental counter. They help a lot and explain the details making it easy to make a right purchase based on the need. I was surprised to find something for Skiing in Austin but they really have a huge variety of options to choose from. They also rent the skiing apparel - skiing pants and jacket. It costs around $25 a week.

Bought new boat engine alarms ringing out constantly. Boat broke down finally while Sail & Ski mechanics in boat. They would not replace boat or refund money. Replaced the engine then experienced the same problems. Boat broke down again on Austin Lake Police Boat rescued us at Dam. They blamed manufacture still would not replace boat. Had to file Lemon law suit after 6 months they moved the case to Williamson County from Travis now waiting again. Two years now have a boat setting in storage. Buyer beware with this dealer Rod Malone. They will not take care of problems. Now filed with Texas Attorney General. Awaiting court procedures.

I had a super experience dealing with Tommy Miers while purchasing my new Super Air Nautique G23! He helped me through the purchase process picking out all the equipment and trailers available, and most importantly, he stuck with me after the purchase to make sure delivery was in tip-top condition, arranging warranty fixes as discovered over numerous different outings on the water. Great pre- and post-sale care.

Nice place excellent service. 👍🏻

Great service at parts, service and merchandise sales!

Ive only been here for accessories, some equipment, and shorts and such, but I usually check with them every year for service on my Crownline. The service department is always friendly and seems very knowledgeable, but they make a habit of up-selling service, their rates are very high, and the estimates seem to go higher every year. Example, I was just quoted annual service for $460 and a new impeller for $330. I want to go here as it is very convenient to my work and I like the shop, but I simply cant afford it. My regular shop is usually several hundred dollars cheaper and has always done good work, but is way out north of town.

Working with Sail & Ski on a new Nautique purchase was an absolute pleasure. Sai and the finance team were extremely helpful throughout the process, always available to answer questions, and went above and beyond through delivery to make buying a boat a great experience. I very much look forward to continue taking our boat to Sail & Ski for any maintenance related matters (and/or any future boat purchases). Thank you Sai and team!

I purchased a yacht that was on consignment with this firm and I was very pleased with the entire process. I used this firm to repair and service my yacht and they are awesome, on time and report to me after each service. I believe them to be reasonably priced.

I walked in with questions and felt like they did an excellent job taking care of me. Ive been in sales for ten years and hate being pressured. When I left, I knew enough to have an intelligent boat conversation with my buddy. Come to find out the next day, my buddy bought the same boat we talked about. Good group over there!

Excellent service! I bought my boat here and they really took care of everything, from training to delivery. They also have a try before you buy on wakeboard equipment which is great!

Wayyyyyy better than sun and ski. Selection and customer service far surpass their competition. Worth the drive.

Little pricey but have some great boating and skiing options. Staff is more than awesome Everytime I shop here.

To preface this review, it’s important to know that my boyfriend & I started as first time boat buyers with little knowledge on the boat purchasing process but had endless hours on other people’s boats.Quick summary of review, Sai is incredible.Our search began almost 2 years ago when we walked into Sail N Ski to check out boats. We were upfront in saying we weren’t in the position to buy a boat now. Sai wasn’t pushy & didn’t discard us for being newbies or not ready to pull the trigger, instead he provided us with the education we needed to make an informed purchase whenever it may be.Sai checked in with us frequently to share the latest & greatest info, used options, demos, etc. We also visited the store many times to see different boats and check what they had available. Sai always was there to help us out and provide us with information not to sway our decision but to give us different perspectives/ideas, things we wouldn’t normally think about or consider.When we finally took care of important life items, we reached out to Sai to tell him we were ready to rumble. He immediately sprung into action to find the perfect boat. We were first leaning towards a new G25, after learning (through Sai) that financially we needed to go a different direction, Sai showed us amazing used options. He took our ideas, mixed with his ideas/expert knowledge and found us the perfect 2016 G25 for our first boat purchase.We are absolutely in love with the boat and are so happy Sai was able to give us the knowledge to make an informed decision.Sai is a professional in every aspect of the word. He guided us through the entire process with patience and understanding. He is an amazing human and great sales professional. Sai went out of his way on many occasions & for many things to help us out....He also suffered through a laughable rain storm in the middle of Lake Travis on one of our Demo days.We will not go anywhere else besides Sail N Ski and with Sai for all our future boating purchases. Sai & Sail N Ski have made us a part of an awesome family we are stoked to be a part of.Thank you endlessly Sai! You are amazing.Also, thanks to Billy (financing) & Buzz (manager) for making it all possible... and for hiring Sai because he is simply awesome.Thanks to Jazz, Trevor, & Kristen for hooking us up with all the gear to get us surfing. But none of it would have happened without Sai.Sai for President!! 😊

Sai was so amazing and knowledgeable in helping us find the right boat for our family!

Best place to buy ski jackets in Austin, the people who work there are super nice and helpful.

Just what I needed and great service! Thank you Trevor!

Sai was such a pleasure to work with on the purchase of our boat. We couldn’t ask for a better experience!

We just made a purchase here and the customer service was amazing!!! I wish I would have gotten the salesmans name! He was such a big help and offered to help us take it out to the car while it was raining outside! Ill definitely be making any future purchases I need here!

Very helpful and friendly had almost everything I needed

Very nice shop. Friendly Staff, very helpful

Sie is the best will do whatever it takes to make sure you are satisfied with your purchase

Disclaimer, I am in retail sales and have been for the last 15 years. I am a manager and have also worked as a salesperson. I went to Sail and Ski because a friend of mine had worked there in sales several years back. He suggested I check them out because they have good quality boats and he said the owners are quality people. The first impression I had did not match his recommendation. My fiance and I went there fully ready to make a purchase decision. We walked around the boat showroom for well over 15 minutes without a single person greeting us. Actually, it seemed like nobody was even in the building. Finally, after climbing around a few of the boats, we were greeted by a young salesperson who seemed like he didnt even know how to say hello. I lowered the pressure for HIM by telling him I was ready to buy a boat and what I was looking for. Side note, I just received a call from Billy Mitchell (guessing the sales manager) who basically just accused me of throwing rocks at them when I simply told them I wanted to purchase with financing at $0 down. Caution, ANY dealer of boats who tells you they cannot offer financing with ZERO down, if you have good credit is lying through their teeth. DO NOT DO BUSINESS WITH THIS DEALER. I was going to write a non-scathing review until this moron just called me with a completely unreasonable attitude. Heres the REAL STORY of why a dealer like this wants to INSIST on money down. They are working what is called a four-square. They know that if they can get money down from you before you talk payments, they can build in profit into the financing. DO NOT GIVE THIS DEALER YOUR BUSINESS. THEY ARE OLD SCHOOL JICK AND NOT CONCERNED WITH CUSTOMER SERVICE. BILLY is an idiot and the owners of S&S need to wake up.

Ive been boat owner for 20 years and Im on my second Crownline bowrider. Sail and Ski service department has serviced both of my boats over the years. Ive been very pleased with their expertise, friendliness and help, these guys know boats and take great care of my boat.Two years ago I hit something while on lake Austin that took a nice bit out of my keel. John assured me they could repair the keel which now looks like new again. Late last year fishing line made its way into my Bravo 3 drive causing damage to the seals creating a drive fluid leak. Ken Doc Holiday had the tech trouble shoot the issue which was fixed quickly.All said, my most impressive service experience was this past December while again out on lake Austin. During an afternoon run the starter cable came lose causing me to be stranded at the 360 bridge boat doc. Two techs form Sail and Ski were out testing a boat so I walked up and asked it they would take a look. Without hesitation they grabbed their tools and crawled into the engine compartment quickly finding and fixing the lose starter cable. I was back on the water enjoying the day thanks to Sail and Ski!Call ahead like I do to schedule your boat for its annual service - these guys will take great care of you!

The best possible place for anything lake or mountaion. Every employee is awesome.

Very knowledgable staff

Very nice custmer service.

Always love shopping here! I buy all my boat stuff here.

I winterized my jet ski here. For them this means getting water out of the exhaust system and spraying some fogging spray in the engine. This is completely ridiculous. Why anyone would pay 200+ $ for 5 minutes of work I can easily do myself is crazy. What they missed doing is the other 30 minutes of actually winterizing the jetski. What I thought I payed them to do because I didnt want to.The most obvious and easy first step would be to disconnecting the battery terminal. I was told Of course we would do that Yeah didnt do it. I will remove the battery charge it overnight and hope it still works. Not to mention all the stuff one would do like check fluids, spark plugs, air filter, anti freeze, ect, ect...and change accordingly....Then lube everything. Wow! I did not think I would be having to do all this work in the spring. Im off to buy spark plugs, remove and charge battery, clean off rust from unlubricated parts ect ect. Do yourself a favor and read a bit of your manual or watch you tube. Oh am I missing my boat shop 1000 miles away.

Are these people ever open? The service department is good and helpful. The sales staff is judgmental and condescending.

Nice inventory. Good service.

Great service always

Great selection and helpful staff!

Great service and quick.

Never been

In the store for over 20 minutes and the only employee activity I see is the employee fumbling with the cordless phone, dropping it and watching it break into 4-5 pieces. Still no acknowledgement of a potential customers presence.Why? Its managements fault for not doing their job.I honestly want to thank you for saving me from spending ANY money in your store.

Overpriced but what do you expect in Central Texas for snowboards

Beautiful boats

Knowledgeable helpful salespeople

Very helpful staff

Fantastic, friendly service

Where else would you buy a boat?

Store with high quality products and with good service to guide you and give you solutions