The only place I will go for anything computer or game systems, better quality products vs Walmart, a bit more on the Price, but do you want quality over quantity?

The company I work for buys all of there computers, printers etc from here. When something goes wrong they are not willing to help whatsoever.... bought a printer 5 months ago that has had nothing but issues but they dont seem to care, bought a laptop 2 weeks ago and the charger stopped working, went in to the store and they said they couldnt help and told us to call customer service... we are trying to run business and cant afford to have equipment down so it makes it very difficult. I guess Staples has earned a new customer, hopefully they are a little more willing to help us when need be.

The big Guy Den at the front was polite kind and Very Respectful.

You have got to check this place out. I got a TV and surround sound and I love them

The delivery of the dryer went great,Nathan and his partner worked well together. The store buying was easy .Thank you.

I really like the way they run it now. No more battling for help.

I bought a new car stereo and back up camera for my 2005 Mustang convertible. The car came with multiple amps and subwoofers from the factory making it a difficult install. Mike was able to get it installed and working great. He reviewed placement of the back up camera, microphone and xm antenna. Best Buy is lucky to have a guy with Mikes experience working on car audio!!

I contacted by phone to get info on there total tech support, I purchased there yearly plan for $199.99 for the purpose of having a stereo head unit installed in my vehicle. I specifically asked if they install units that were not purchased from them and the agent assured me they did. After purchase I scheduled an appointment for the installation which was 3 weeks out. Once I arrived for the installation I was then informed that they needed to look at my unit to decide if they would or would not install it. After looking the technician which was very unfriendly and appeared to either not like his job or was not looking forward to doing my installation even though he had no other customers in the garage, he told me that hes turned down many customers with my type of head unit, he then went to ask his manager and came back and informed me that his manager said probably not and that they couldnt do the installation. I then asked if I could just purchase a similar head unit from them. He told me they have NO head units in stock!! Best buy that has a garage specifically for installing head units and sound systems in vehicles had NO head units in stock?! I was shocked and very disappointed that I had waited 3 weeks for absolutely NOTHING! They did in fact give me my money back for the purchase of the total tech support which is why Im giving 2 stars instead of 1! But I will never again go to best buy for ANYTHING!

All right as always at the time I was there associates were not very helping more into talking to each other

My wife and I walked into the store last Friday with a good idea what we were after and had already checked that the store had what we were looking for. But as is often the case, not everything was out on the floor as it should be. We need not have feared! The staff were at our service! Scanning serial numbers, shifting merchandise around, but also helping us think through alternatives. They also helped us load everything into the car afterwards -- despite the rain! Thanks, Best Buy Augusta! As New Yorkers we were really pleased with the service!!

They set up a maze at the door to stop you on the way IN! They had an item in a damaged box on the shelf. Could I open it at the register to check? No, they wanted me to purchase it THEN RETURN IT IF IT WAS DAMAGED. This was of course after a guy was very condescending to me for going to where the registers used to be. He also decided he wanted to argue with me about it. I will never set foot in a best buy again. They were so bad I will go out of my way to support any competition they have.

Great store, even better selection than Bangor. Amazing staff, well knowledgeable on all products.

The customer service was excellent at Best buy this trip most trips to Best buy there is poor customer service.I found a Samsung phone case A42 that usually cost 29 bucks was half the price there.

Young salesman was very helpful helping me decide on what computer was right for me, very knowledgeable and polite:) Augusta, Me. Store

If i could leave a zero star review i would. My boyfriend brought in his Iphone X to have the battery replaced and his data backed up. He was there around 11 am and was told that backing up his data would take hours and that they didnt have time for that. They then assured him that he wouldnt need to back up his data as nothing would happen to the phone.. well they broke it. He now has none of the photos he took from the past two years, including very sentimental photos of our baby nephew, our cats as kittens, and photos from fire 1 and 2 that he took this year. Things that will never be replaced, and was told that he would have to pay for a refurbished Iphone and wait until Monday. This happened on Thursday. Overall staff was unhelpful and uncooperative. If you are for some reason unable to back up your phone data yourself do not go here for help, as even an hour after opening apparently does not give them enough time to back up data. And if you need a battery replacement they may break your phone. Overall bad experience

I waited 15 minutes for a store employee to assist me. I had to leave because I had an appointment. They are clearly under staffed. They take your name upon entering and you have to wait for your name to come up for service. It appears they are aware of this problem.

Great place to shop for electronics. Helpful staff.

Good service and very large selection of electronics and home appliances. Would recommend.

Expensive for the same things you can get at Walmart for cheaper. Came here for a radio, not a lot of options.

I have had nothing but great experiences here.Definitely recommended for anything tech!

Didnt get what I wanted but did get good advice about a better item. Thanks.

Good service, was quick and out the door.

Good service I bought some speakers for my home theater I wanted to upgrade and I knew what I wanted. I kinda tested the sales person helping me and he actually knew what he was talking about and was pleasant. So it was a good experience.

I have bought many things from bestbuy, all though they are sometimes higher in price.They will also price match. They do have a 5 star return policy!!

This was the worst customer service Id ever had. Went in for a portable air conditioner, and found one we liked, not priced. Right beside the same one with a price tag. Went to pay for it, and it was $150 more than the other one. When we told them that, and that there was no price on the one they had, they didnt care. We bought it, got to Home Depot and found it cheaper there. Came back and returned it and they just didnt care.

Love the people, hate the company. Return policy is now store credit only after 15 days - and that was unopened, with the receipt! If I had opened it (a range hood), they probably would not have accepted it. Unacceptable. Will not be buying at Best Buy again.

Had the best service from Tammy. Wonderful wonderful

I went to ask a question about my internet and walked away with my question answered and learned some stuff too

Knew what I wanted, checked in store availability, took 40 minutes of waiting to get my product while other customers were justshopping for products.

Some good deals some not I suppose take the good with the bad they say!

They are tryingIts hard, as i dont think they know how best to handle the pandemic. In store shopping is allowed.Past few times Ive been in theyve had lots of staff in groups just talking or playing on their phones.Before it stood out, now it blends in like a wal mart or a lowes

The gentleman helping me was very helpful and knowledgeable

Nice selection of camera bags that I was searching for.

Went there to buy a ninja blender that was on sale online the day before. Needless to say, we didnt buy it because we were told the sale ended last night.The price was fifty dollars more and so we went else where, and paid sixty dollars less!Needless to say we didnt buy be

Pretty nice in there I got 16 gbs of corsair ram kinda hard to find some one to get it for me but I get that when no one wants to work.

Quick and easy to have the geek squad fix my laptop!

Ray, the associate who assisted me, was extremely knowledgable and helpful today. Thanks to him my visit was informative, stress free and efficient.

Very slow getting help I felt like leaving and finally someone came. I am a very patient person but that was ridiculous. The gentleman that helped me was great

FOR THOSE VACCINED After MANDATE Is lifted you still have to wear mask in there stores you heard it here first!!!!Its the right of the business and best buy well will continue to lose business as will many others because of this issue they be under by December. First off the Augusta Maine store dont answer the phone. You get corporate second off there customer service today was suppar . THE WORST CUSTOMER SERVICE IN AUGUSTA MAINE. I went there for a ps5 play and charge cable online it said 2 in store they said 0 after I purchased.. I paid online and Ronnie one of the clerks was frustrated that the computer went down. I read him the numbers to verify my purchase he seemed agitated and was unhelpful. I ask to speak to Bryan the manager. This manager who lacks people skills needs to learn the number one rule the customer is always right.Needless to say the situation was not resolved as he wanted to overtalk me and not listen to my concern.The employees here dont answer the phone lack product knowledge from. Air conditioners tvs computers and the to the to video game systems. Bryan the manager seemed to not care or value my business bright and early Monday corporate will get this feedback show online or elsewere. What good it will do BESTBUY LIKE AUGUSTA MAINE SIMPLY DONT CARE. Go to Portland or Bangor instead

Staff was to busy talking with other staff to help out ! Walked out with nothing!

Just your average electronic store

They always take care to be helpful but not pushy. I like to think before I purchase something.

It was fine, the forced helpfulness is always jarring, but it was fine.

In a world of online convenience its nice to still have a physical store to walk into and look around when you need!

Some good deals and some not keep your eye out.

They never have what I want, just saying.

Went to get a microwave for me mom. She saw it online, it showed as being in shock and it was in shock. Easy. Spent maybe 5 minutes total in the store.

The help was awesome

Tried to leave a TV for repairs still under warranty and had to make an appointment to bring it in the time they gave me was the same time I start working so I asked if I could just drop it off early and they said no I said well thats inconvenient cause of working that time and they said well you dont care about people getting sick and so on I know the store policy about making appointment to bring in things for repairs have done it before the coronavirus even started its just not good customer service

A solid 4 star experience. Although the guy who helped us in the electronics section was extremely rude, we were able to get exactly what we needed done. Honestly their stock was nearly wiped out, but, I dont blame that on them. They had a surge of business for the holiday weekend. Other than that one employee they are on top of it at this Best Buy.

I was looking for unlock phone and I definitely found it easily.

Phenomenal tech advice and help.

Great selection of pc and gaming gear, wish they had more pc parts rather than keyboard and mice, other than that the store has good customer service, ordering online and picking it up in store is a breeze. The employees do make it very noticeable that there keeping an eye on you though.

After calling this business 5 consecutive times I finally resorted to driving the 60 miles to their main location. Obviously nobody I could get in touch with on the phone so there was no help for my computer on trying to buy. As you can imagine I am completely frustrated at this point. Waiting in the store for 15 plus minutes with no help. I wish I could have seen your inventory so I could have not wasted so much time. Best Buy, you are the worst customer service business ever.

Returned a Linksys mesh system router for a different brand. Exchange Process was easy, and also received money on a gift card! As newer better technology can cost less. Also had a Sony TV just installed on my wall. The service I receive from customer service and the Geek Squad guys always exceptional—Augusta, Maine Best Buy store.

Easy to find stuff on their website.

Very helpful and safety precautions taken. I was there mid day during the week so it was fairly empty.

Quick in and out got what I needed.

Poor experience. I was berated by a manager at the Augusta, Me store today. I told him I was not comfortable with store credit because I feelLime the store will close before I use it. Then he lost it on me. I will be following up with the GM. Never foing back!

Ordered a phone today because it said, available to pick up within 1 hour. Instantly took the money out of my account. Then I received an email saying that theres an issue with my order and its being sorted out. Never said what the issue was. I assume its not in shock even though it said it was. I stopped going here years ago for this very reason. Figured Id try again. Last time, instead of getting my phone in an hour, I waited days before finally canceling the order. Didnt get an explanation then and Im sure I wont get one now. Also tried calling. Do far Ive been on hold for over 30 minutes. Mind you, there isnt but 5 or so customers in this store on a good day. So Im not sure why no one is picking up the phone. So now Ive got $1500+ tied up and no phone. If I cancel order money will be tied up for up to a week before its back in my account. This company, but especially this store has always been a joke. Shame on me I guess for not learning from my previous terrible experience here. What a joke

Went to purchase a TV, but needed to be informed of the options and ask questions. Edgar was super nice and when he wasnt sure of the answers ty questions Tyler came and was also super helpful! They didnt think to check if there were any open box specials for me and while we were looking at the TV wall mount options I noticed theopen box specials in the same aisle. It just so happened the same TV I was considering purchasing was there! Yay I was able to purchase it for a little more savings and still get the same warranty and options. Lastly, if youre upgrading from an older TV like I was, you will need to ask them about which cords youll need to run your components...they surprisingly even suggested I contact check Amazon for cheaper options. Overall, I was super impressed with the customer service and definitely recommend going there. Be prepared to spend at least an hour and get educated. Thanks Edgar and Tyler!

1st time to receive pkg by curbside. All went quickly and smoothly. Thank you, guys and gals, for your service. All those out in public serving.

Great selection of products, friendly staff, Black Friday lines were long, but incredibly fast, I was at the back of the line and there were about a hundred people in front of me and I got to the register in a little under 10 minutes, twice!

Clean, well stocked shelves, helpful staff

Probably the least capable customer service reps I have ever dealt with. The Geek Squad employees are barely verbal, and after speaking to five different people nobody was able to tell me anything even remotely relevant to my inquiry. Complete waste of time. Would give 0 stars.

Very helpful employees with picking out a computer. Had this $2700 one for $1800. Went with the Dell instead couldnt afford that much at the time.

Likely the worst best buy in the chain. Store is not clean and staff is rude. The worst would be asst manager Bob. Single handedly the most rude employee I have ever dealt with in my life. I will drive to south portland before I ever set foot in that store again because of him.

We just went there and asked if they were any graphics cards (just checking) to one employee and she yells, “HAA, no” very rude service and didn’t get to the point if we didn’t know that they were rare then it would have been even worse.

Aveage electronics store. with very high securite so overall its prety good

My husband brought his new Apple phone in for a new screen-cracked after one month of normal usage and no drops. Drove 1.5 hours after making appointment online. They could not get their Apple hardware running to enter him into their computer so he left after an hour with the same broken screen. Disappointing.

I am writing this review after attempting to reach a human being on the phone at the Augusta Maine store 3x. I have waited on hold and each time I have been disconnected. The run around just to speak with a representative is not only annoying its unacceptable. The store manager should address the problem.

If youre doing curbside pickup, connect to their guest wifi from the parking lot as it is a dead zone for mobile networks.

In the end I couldnt be helped. The old phone needed a funeral. But! They really tried. Thanks

The staff is helpful to a fault.Theres no way that the existing staff was hired with that level of knowledge; and so, KUDOS to the in-house training program.

Having the option to have someone assigned to help you from the moment you walk through the door feels like a luxury. This is especially true when youre shopping for electronics!

If you want to get something that is locked up you have to follow an internal procedure which is neither obvious or intuitive to somebody that doesnt work there

Geek squad guys are excellent. Ran diagnostics on my wifes iPhone only had to replace battery. $50 . Very safety conscious during current situation

I am surprised a Tech store doesnt have a phone. I spent 20 minutes on hold today and yesterday Still have not had anyone pick up the phone line.

Terrible customer service by the store manager. Was told on the phone one thing and the store manager did the exact opposite. AVOID this place, order online or go to Bangor/Portland.

Always have what Im looking for, and what I didnt know I was looking for.

My mum works here. so you should go.

Cant have a bad experience at Best Buy😁

Love the curbside pick-up. The staff was there to assist before I even checked in. Fast and efficient!!

Its a Best Buy. When you cant buy local - buy here. Or really anywhere other than Amazon please.

Made an appointment on Thursday for Saturday at 3 pm to purchase a new phone. Appointment was on time and was less than one hour. Everything was done as promised! Great service from Edgar. Quickly taught us how to transfer from old phone which we did in about 30 minutes.

Shelves looked very empty today and alot of stock (large number of 75 inch tvs all same model) sitting scattered around the store instead of being in backroom. Funny thing is they didnt even have that model up as a working display even though it was on special

Prices are not the best. Service is okay. Needs more people but not their fault

Bit of a wait, but was not bad. Quick and easy for the purchase

Always a pleasure. Instant gratification, rather than waiting and waiting for mail order!

Went in to schedule a battery change for my Samsung phone with their Geek Squad.I tell them it was a Samsung Galaxy S9. Great they said. I get my appointment scheduled and all is well.Now its the day of my appointment and when I arrive to it, suddenly they dont do services on Samsung devices! Why did they not tell me this prior to me scheduling an appointment, especially when I told them my phones model.Person I was speaking to couldnt give a care in a world that they inconvenienced me and wasted time out of my day when I could be somewherw else getting my device fixed. Definitely am not coming back.

Friendly staff that so far has known about products

It is a Best Buy but I find the staff to be very helpful and informed compared to other locations. Well run store.

Love it there, but bring lots of money

I have never had a problem there. The store is neat and clean. Average.

Was very helpful with my questions. Will buy from again.

Ordered an appliance online. Shoddy website scheduled a bogus delivery date so had to reschedule it. Once appliance finally arrived, Geek Squad could not install it and assured us they would schedule more crew members to help. Never got a new installment date. Had to call like four times and no one was able to give a straight answer. I understand times are uncertain due to COVID but holy sh!t. Ended up cancelling the order. I hope I never have to deal with Best Buy again.

Very helpful staff, didnt have the TV in stock

My husband got a Bluetooth converter for his truck.

Went looking for alternative TV programming, meet Nick at Augusta Best Buy, very informative young man. Great help in my decision. Will return to him to make purchases. They also had a great buy on compact refrigerators, bought one

This store doesnt have as much in stock as the one in Portland stopping me from giving 5 stars. But they were very helpful when I was trying to return a product that I bought in Portland and exchange it for a different brand. Very friendly. The best buy return policy is very accommodating. Sometimes you dont know if you will like the technology until you try it and they get that. Great company.