I had to buy a fridge last week. I found the model I needed online and went to the Moreland store to complete the transaction. They were swamped! However, I received the best, most professional service from Irene 😄 She was alone in her department, and was very busy with other customers but she never lost her patience or her cheery disposition. She is an outstanding lady and whatever Best Buy is paying her, it isnt enough!

The Samsung sales rep ... his name starts with a T ... he was very knowledgeable and held my hand (not literally) through the whole process he gave me honest info and was so so helpful

It was well stocked store and had good sales representative that was useful and courteous and and I was well pleased with Im going back there again

It was a pretty cool experience however, they didnt have the advertised sale notebook in stock and was out of stock on a few other computer options. BEST Buy was still a lower rate than where I first noticed the notebook. I still was able to purchase a solid 2-n-1 Lenox computer. There is a large variety of electronic hardware to select from at very competitive rates.

I had a horrible experience at this Best Buy. I drove like crazy to get there before closing because I’d gotten a call from my daughter in college who had several break-ins at her dorm out of state. I needed a modem and a ring doorbell. However, I had one question about the modem. I walked in about 15 minutes before closing and all I heard was the “manager” talking about how she’s locking the door early because she’s ready to go.. I asked about four people if they could answer a question and they all said no. They were with someone. Now, the customer was not face to face with them so I assumed they could answer a question. Still no answer. I asked the “manager”. She called someone to answer but they were busy. She then yelled at a consultant about locking the doors. You could tell that it was definitely not about answering a simple question. They only wanted to go home. I’ll order Amazon next time because there is no longer a reason to go to a store. Yes, I came late. But, it was literally one question. Customer service is a thing of the past. Don’t work retail if you must make customers feel unwanted. Get a 9 to 5. If the manager has this attitude, everyone else is doomed. Do better Best Buy. It was actually the worst buy I’ve ever experienced.

Nice store and good location with lots of parking. The staff is always friendly, and helps me take things to my car. I bought a TV and a printer here, and both were great buying experiences.

The customer service representative at Geek was so helpful, so kind, and so understanding. I appreciate her helping me beyond the desk. She went out on the floor to help me choose a laptop. Im 69 years old and technology is not my strong suit. I am so grateful. Her name is Shantel.

Store made mistakes on 2 of my orders and because the store could not be reached directly by phone, I had to get in my car and go back twice. It was corrected by a rude person who made me feel dirty for asking it to be corrected - not my fault. No apology offered. Some folks do not need to get paid to interact with people. Micro Center is 10x better with customer service and cheaper on the same items. Check them out.

Great service today. Both items that I wanted were in the warehouse, and the employees hustled to grab them and bring them to the register.

Fast and very generous people that give you a great environment every time

Fast curbside.. loved it

This is why I buy mostly what I need online and these stores are going by the wayside. I went in to buy a simple cable. I go to the area where the cable is supposed to be. The person on the TV section tells me I need to go by the computers. So they have the exact same type of cables over by the computers. when I finally get someone to help me by the computers he has an absolute attitude with me and tells me the cable that I need us in the front by the phone kiosk. So that is the third place that they have the exact same type of cables because of that particular brand that I wanted which I found online and they said they had three available in the store.I get to the area he sent me to and I cant find it anywhere of course then I realized there is a reason I cant find it. The entire rack that is supposed to have the cables on it does not have cables hanging from their proper places but instead they are all over the floor and all over the bottom of the shelf. 90% of them are returned and they are mislabeled as to what the contents are inside. So naturally now I cant find the item that I need and instead of buying the cheaper one that they supposedly have three of in stock. I have to go back over by the televisions and spend four times the amount for one that will do the exact same job as a $12 one. Can someone please explain to me why three of the exact same type of cables are in three completely different parts of the store 300 yards apart in each direction? And with the prices you are charging for your stuff you cant afford to have people hang things on the shelves where they belong or hooks that is? I only came to this store because it was convenient and location to what I was trying to get done. This was your shot to maybe try to bring someone back into the fold and have them shop in your store again. Major fail, all you did was reaffirm that I will virtually never use your establishment and others shouldnt either. Because the last thing it was was convenient nor did it let me get the item that I wanted which supposedly three were in stock but of course they couldnt be found because of the rats nest you call a sales display. Pictures are included so you know Im not BSing.

There always seems to be a lot of empty shelves even before the pandemic. I keep wondering if they are closing down but that does not seem to be the case. When they have stuff it is great and the employees are always helpful but I end up ordering online for delivery often because they have no stock.

I had to take a moment to thank you all for hiring Jamesia Birdsong. Her patience and thoroughness helping me with an issue from an online order was absolutely amazing. That kind of customer service is now rare. I have always gone to Best Buy first when I needed electronics but I was absolutely done with Best Buy after the experience Id had. Thanks to Jamesia I will now be back the next time I need something.

Waited 4 curbside order. Young lady couldve been friendly but 2 gentleman were very pleasant, helpful, and provide insight. With them 2, y 5 stars were giving otherwise 3 for d girl

My brother likes his tv he purchased

The gentleman working security at the front door helped me pick out an internet router and actually took time to explain to me the different types of routers and which would be best for me. They are a bit short staffed but they do the best they can. 10/10 overall, loved anthony!

Best Buy building been in that area for more than 20 years & more, how I know because I use to come in that area know was Reynoldtown Marta train station, it look like to me it not booming with customers like the old day

ATL hospitality even when they dont have what you need will give you a awesome alternative place.

I was greeted at the front door. I ask were the computer were located. I proceeded to the computers but no one was there. If they were, they did not offer any service to help find what I was looking for. I walk back to the front after being there 15 minutes and exit the store. I look on line but it was like choosing an insurance plan. I was ready to purchase but couldnt find the exact computer with the features I need. The computer I wanted was sold out. So the search continues 🤔😕. I will find what I want sooner or later.

My husband and I went into the store to buy a chrome book and after waiting for over 30 minutes for someone to help us, we still weren’t helped so we ended up leaving. It was an hour before the store closed and there weren’t many people in the store. We tried to ask one of the associates for help and they said they would but then proceeded to keep talking to other people about non work related things. We will be taking our business to another location that will actually want our business.

Hard to get help and they are out of a lot of items. Especially the skull candy headphones I was there to buy

I was really surprised how low merchandise inventory is in the stores. Check online before going into any store.

Terrible place to shop. If you’re not pressed for time, shop online or any other electronics store. They have a poor selection and a terrible return policy. 15 days for an item that has no risk of losing value is absurd. They clearly have recognized their irrelevance in today’s market and are desperately grabbing a hold of any money that drifts their way. I’ll never buy anything from a best buy again. Say hello to Blockbuster for me when you get there.

Great experience. They had headphones for kids for school at a really good price. Everyone else was out. Saved the day.

Was able to wait in line and get a PlayStation 5. 10/10 would recommend.

I cant speak for everyone, but the employees who I encountered were nothing but helpful, professional, and understanding. I came in for a battery replacement on my phone, and even though the employee helping me out was supposed to leave right as I entered, she decided to stay so that I wouldnt have to wait. It ended up taking quite a while to run all the tests thanks to Apple (not to mention Apple trying to force me to send my phone in instead of letting them repair it onsite that same day), but once that was all sorted they did the repair. Unfortunately the screen got broken in the process. Instead of giving excuses or blaming me, they took full responsibility and made sure to get me a speedy replacement for my screen, free of charge. It sucked to have to wait so long, but they handled a rather unfortunate circumstance as best they could and I could not have asked for anything more. In case any of those wonderful employees see this, hope you enjoy your new watch Kayla and nice jordan 4s Justin.

They were busy, but we didnt have to wait too long. Very satisfied.

I TRULY DO LIKE HOW I WAS TREATED! IT WAS AMAZING CUSTOMER SERVICE!

Is it commission? The moment I said I wasnt interested in what they actually had in stock, the employee seemed way less interested in helping. Luckily, Southlake had the Samsung BT Watch 4. 🤷🏾‍♀️

JLab bluetooth earbuds were on sale. Cheaper than Walmart & in stock. Got in & out, no problem, no wows... The security guy welcomed us when we entered.

Great Experience as usual. The staff was friendly and I was in and out in minutes. I love my new Moto Edge.

They usually have exactly what I need and at a fair price. I purchased a desktop computer recently and I was very satisfied with its performance and price.

Came to Best Buy to find a new microwave so I bought the GE one which was on sale for $89. I hope it works great. Customer service was pretty decent at this location.

Associates always helpful and knowledgeable. No complaints

Very helpful associates and found what o looking for at a good price

Good encounter. Good staff. Good location. Good job.

Worst experience I have ever had so far. I bought a washer. It has been three times I rescheduled delivery now, the delivery guys just dont show up. And customer support shows efforts but dont deliver, I still dont have the item I paid for. It is terrible. My last purchase at best buy.

All the tech gadgets a nerd could want. I actually think their prices are very competitive with other big box retailers.

Luckily I wasnt a secret shopper..Just to say something nice..um.. Nice T.V.S... customer service is NOT HERE! .. Still, I bought a nice LG TV.. It was different from the display of course...it said $149... It Rang up $189 plus tax... I probably will go to a different Best Buy

Just went in to browse computers. The sales guy was very helpful. I havent quite made up my mind yet.

Great atmosphere and location for me and my family. The staff are also very knowledgeable and helpful

Save yourself the time and frustration, folks. BUY ONLINE. Nothing here but empty shelves and broken dreams. Seriously though, theyre out of stock on most things, especially accessories for popular phones.

Ordered online for store pickup. Grateful we still have Best Buy. Clean, bright, friendly service. Efficient and convenient.

Placed an online order went into the store to pick up the order. As I walked up to the desk to ask Anthony was sitting down watching a movie on his phone did not pay me any attention. I waited for him to look up and he then just stared at me did not greet me or say one word it was like i was interrupting his movie ! I literally had to say hi where do i pick up my order he points to the desk. Disgusting!!!! If you don’t like your job find another one and stop being rude to customers coming into this store to help pay your wages.

Service is oknwhen you actually get it. Lol. I guess due to Covid Stock is low. But I usually check online before I actually drive to the store.

I would have given 5 Stars 🌟 but I had confusion with Checking In. Other than that, Great Awesome Professionalism👍🏿! Understood my needs perfectly.

Wow, talk WORST BUY. I had a delivery/install set today for a stacking washer/dryer. Bought and paid for in February. The two guys get to my house and refuse to pull into the driveway. Several near collisions going on on the busy road, but never mind about that! Then they pull out the huge box (onto the busy road) which has a picture on the side of four (4) guys moving it. Then they ask me where it is being installed and I showed them the stairs. The first guy takes a photo. At that point they said they could not deliver it, they needed two more guys (yes 2+2=4!). Then I showed the lead guy the exact spot which would require a side vent of the dryer for it to fit into the space. He took another picture and told me no way! Not going to work. He called his boss, a lady, who first appeared to argue with him about the stairs. Then, after looking at the photo, and done arguing with him, she told me no side vents. I explained to her that the sales-guy at the store, two months ago, showed me the side vent feature of this particular model, and assured me that installing it as a side vent dryer was no problem. No big deal when the $ are changing hands. I handed the phone back to the lead guy and then on speakerphone his boss stated loudly: This is all the customers fault! My fault for not anticipating the number of people required, and my fault for asking them to side vent this dryer.Do NOT buy this kind of product from these people. And do NOT expect anything approaching courtesy or professionalism.

Always great service at this location. I am so very impressed with their accommodations around covid. They greet you at the door and grab your item for you if you are dropping in for something specific. If you want to browse, you are able to do that as well, but this system really cuts down on the people walking around the store.

Dont trust the one day shipping option. Its a scam. Package gets lost, shipped ups ground. No birthday gift from me my daughter. Sorry. Should have bought my iPad pro direct from apple for less money.

Struggled to get served. Some staff were actively ignoring me.

Busy busy but friendly courteous group.

Very well stocked right now other than PS5 and Xbox x

The guys in the computer area where very helpful and assisted me

I bought a brand new I7 Dell laptop to use with my DJ gear. Come to find out I needed more memory to run my software. Went back to this location to upgrade more RAM and was sold the wrong memory card. I went back a third time to have the memory card installed with the geek squad and thats how I found out I had been sold the wrong one. They informed me that they did have the memory card i needed but they came in 2 packs. However I did not need 2 I only need 1. They informed me that they did not have what i needed at their store nor could they order me what i needed. The woman manager was very unhelpful and rude and never offered me a solution to my problem. I told her I was going to write a review and her response was Go Ahead. Josh in customer service was very pleasant and professional you company should promote him to take the other managers spot. So moral of my story is I bought a brand new laptop that cannot be upgraded.

The staff werent particularly knowledgeable or friendly. I was told they didnt have the printer I wanted but when I checked online I found that it was available so I scheduled a pickup. It would have saved time if the employee had just checked inventory so I could have made the purchase when I was at the store the first time.

Best price for social media recording accessories...

Service is better on Sidney Marcus vs Moreland

Bust Buy never disappoints. Clean interior and exterior. Friendly and attentive staff. Great selection at just about every price point. I took a friend to buy a tv she loves it and they hung it for free.

Associates were friendly without being pushy. I got asked for help twice within 10 min and no one made me feel uncomfortable.

Consistently one of my fave stores for browsing and checking up on whats happening in consumer electronics. Staff are knowledgeable about products and emerging technology trends.

They’re selling excellent products

Brought a 50 inch TV today and they were able to answer all the questions I had. Will be back for a sound bar.

Worst customers service in the state of Georgia drive extra miles to find a different Best Buy or go to a different company all together.

I appreciated the greeting at the entrance ensuring you were me with a service agent to assist by the time you go to your area if needed. Our guy was Will in appliances. Just wanna say Will...You Rock!!!

Got this beautiful lab top from here works great. Thanks guys. Please follow my page

Great and helpful staff. Answered all my questions and were always available help!

Clean and friendly helping staff

The sales person we talked to was very knowledgeable knew all about TV and anything we asked he was on point

My wife needed a new laptop and they had exactly what she wanted. I walked around and found the staff to be helpful and friendly

I was disappointed on this trip, to this particular Best Buy. Why? Because I went there to purchase an Ink cartridge, for my printer. And they ( like TARGET, before them) did not have the item that I wanted, in-stock. And, I found this UNUSUAL.... for BOTH stores ( from past experiences). But, like most other things, nowadays. This too, may be CoVid related!

Great place to shop. Excellent customer service.

I came to purchase an expensive car stereo. I ask for assistance 3 times. Everyone I asked refused and passed off to others. When I was leaving 5 employees were socializing near the front door. I explained that I was leaving because I couldnt get any help. They responded have a nice day.Last time I go here.

Great customer service. Had an online pick up and it was a breeze. Also bought some gifts and line was insane but a customer rep grabbed me to help out speed up the check out process.Love them!

Husband and I bought a new TV today and we want to thank Sam for her patience and help!

Great selection of products but unfortunately they were out of what I was looking for

Always received great service at this location. Everyone is nice, store is well-organised, and the associates know how to handle any customer issues.

Curbside. Safe easy. Great staff

The service was speedy, but the customer service person on returns was super RUDE. Didn’t acknowledge me(the customer), was holding a whole actual conversation on his ear piece, and never asked or said a single word to me. And when I asked him a simple question, he seemed annoyed. A word of advice, if you don’t want to be around customers, then don’t be in customer service, tf?

Excellent as always. Had a screen protector put on my sons phone. Very fast and professional!

Very good service and products.

Did not buy anything but was impressed with helpful personnel.

Their prices are reasonable, they are reliable, they are professional and did a fantastic job. I will definitely use them in the future and I recommend them to anyone looking for an electrician.

Oh boy, where do I start. I place an online order for pick up at one store, shows it’s available for pick up, awesome, I can pick it up in the morning. Wait 2 hours for an update, finally I get an update that it’s out to stock.... even though it showed it was available and in stock. Ok, I can just change location. Change location to this store, give them 2 hours even though it says “within 45 minutes it will be ready for pick up” never get an update. So I make the 35 min drive to the store and figured maybe they just haven’t scanned it in. Get the the pick up counter, some [insert insult here] looking Steve Earkle female tries to scan a damaged screen when I offered to read out the order number. Guess what, it wouldn’t scan.... and then she has an attitude because she has to use her hands to type in some number. Poor thing. Rather than just telling me “the phone is not in stock” I have to call bestbuy customer service to be told that the phone isn’t in stock. What’s funny is, if it shows online that something is in stock, and when they go to the shelf and see it’s not in stock, that means someone on their store is stealing their products. Honestly I almost didn’t make the order with Best Buy. But I figured, maybe this time, I won’t have a bad experience like every other time....... boy, what a gamble I took a loss on. How is Best Buy still even open? paying these lazy workers has to be expensive.

I would give them 10 stars if I could! Recently purchased the Samsung Galaxy S20 from Best Buy But only a week later solid they had a really good deal on the S20+ that was only a $100 difference. I went into store and asked them to help me switch the phones while also maintaining my upgrade. Sabrina put ALL of her time and efforts into helping me through this process! She was kind, diligent and very open & comninicative!! After multiple calls, numerous frustrating dead ends, asking for guidance from her coworkers while trying different methods and 2 hours... Sabrina was able to make this customer extremely happy because I got the phone I wanted!! Thank you so much to her 💗 I wish I couldve tipped her cause this review doesnt match the energy she put into helping me

Theyll try to upsell you on everything like a car dealership

Enjoying my Samsung 65 inch!

My mother is a techy....She Purchased Scull Candy Bluetooth Head phones...

Finally picked up a Wacom tablet! About to do some major promotion! The staff here was great, actually had what I needed and they were knowledgeable.

Not always prepared for pick-up orders

Best Buy is a great place to shop and that side of town is pretty safe.....

William worked hard on solving my problem. I would highly recommend this location.

It was a great experience and the service was good.

Pretty good, their inventory was a bit sparse but the staff were friendly.

Love me some best buy. It was understaffed and hard to get assistance

Excellent expirience, i dont find the product that i need, but the seller help me to take It.The product arrive to my adrees

Very convenient location and they have a pretty good variety selection of electronics, though (at least during shopping/winter season) its literally impossible to get help from customer service. Id suggest to know what u want before hand, go in and go out, cause theyre easily overwhelmed.

Overpriced, but friendly staff

Great store, wonderful team members . Our rep had a very different name. It meant to be kind. He was very kind and helpful toward us. The items we purchased we saved so much. Thank you Best buy for always providing us helpful tips and great service.

The Geek squad manger/lady was rude. She spoke to my mom as if she was stupid. Very short when answering questions.