Nate in the service department was beyond helpful. I went out to leave work and when I started moving I realized that I had no brakes. I called Nate and he told me to call the number for Mercedes Roadside assistance and they would tow my car to him for no charge. I described what had happened and he said he thought what I was describing may be under my warranty and he was right! My car was ready two days later and there was absolutely no charge. Nate was so kind and reassuring through the whole experience. Thank you Nate for treating me like family!!

Tony was a wealth of info. On the Mercedes that we bought, ever so enthusiastically helping in any way possible, and the dealership was easy to work with and we got a great deal. Tony also followed up 2 days after we purchased our SUV to make sure we had no issues. Also, Nathan aided us in our vehicle search and is also helpful and knowledgeable.. We have used Mercedes of Asheville for service for our vehicles over many years, and I would highly recommend them.

My wife and I came to Field’s Mercedes for help with our MB which we purchased used from a used dealer. We can not say enough good things about the staff we encountered there. The parts department personnel spent time helping us identify needed parts and then sent us to service where Darrell went above and beyond to help us with ordering parts and scheduling the necessary service. We are so glad we chose to use Fields!!

I was in town from Texas experiencing an over heating transmission trying to make it through the mountains on vacation. In great desperation to limp my Mercedes home I called and spoke with Darrell Inman who has such an amazing relationship with his team that despite being 2 men short and a full booking was able to work me in for a transmission service. Thanks to his efforts I was able to limp home. Absolutely top notch service! Tremendously appreciate the efforts of this great team!

Darrell is always friendly and professional. He is very organized and thorough. Yesterday he helped me with questions about my car that didn’t pertain to my repair. He always goes above and beyond. I would continue to do business with Mercedes Benz of Asheville due to the great service I receive every time. Thanks Darrell!!!!

Great service, awesome people. I enjoyed working with Gage, an excellent, informed salesman. Overall everything went very well, however my car was handed over to me with lower tire pressure on all four tires and no wiper fluid. It also took quite about 4.5 hours to get everything done. Just some small details that were overlooked. Other than that - couldn’t be happier. Highly recommend working with these guys - especially with Gage.

Nice people to deal with!! I was just in town for a short time and needed service B And this dealership took care of my needs. I usually have all my work done in Alpharetta,Ga. So Im grateful for the service in Asheville. The wash job and vacuum left a lot to be desired. That is not a complaint just constructive criticism so they can improve the service.

Amazing place to buy your new ride! Charles was exceptionally good! He displayed great customer service, man of word! We drove all the way from raleigh to pick up the SUV and he had everything ready and prepared for us. I would recommend this dealership to everyone! All the members in the team were really friendly to work with.Thanks again Charles! It was a pleasure to deal with you.

We had the pleasure of working with Casey Herman at Fields Auto in Asheville. He was very personable and customer oriented. We were from out of town and saw a car online and he held it for us until we arrived. The car was detailed and ready to go. I highly recommend this auto group.

Charles Thomas was the best! I purchased from out of state on my way back from vacation. Halfway home, I showed up in Nashville with a car packed to the brim to trade in. He was so communicative through it all and helpful (he even walked my dog while I was in with Taylor signing the loan…she is also wonderful). Can’t recommend the dealership enough!

Every time I come to Fileds Auto Group (formerly Skyland Automotive), I am greeted with a smile, kindness and exceptional customer service. Darrell, Nate & Tony are absolutely awesome.

I purchased my 2013 Mercedes Benz C-250 from Mercedes Benz of Asheville. The buying experience there was so easy, without any undue pressure. My salesman, the Sales Manager and Finance Manager were all wonderful. I left there as a happy first time Mercedes Benz owner.Unfortunately, as luck would have it, I had a major breakdown and had to have it towed to the dealership. Being 200 miles from the dealership was stressful, but Darrell, the Service Manager and Jeremy, the Sales Manager, made this situation so much easier. My car is ready for pickup and will soon be back in my driveway. Thank you, Darrell and Jeremy, for your kindness and courteous service.Samuel BunchCross Hill, SC, 29332

Service was great and really helped me. Very nice to me and explained everything very well to me about what was going on with my car. It’s a great place to have your vehicle worked on. The man at the desk that went over everything with me was very professional

Great service . Thank you. You guys are great.

The Benz needed a lot of service. Nate prioritized immediate safety needs and what could be done at the next service. Since we had to spend the entire day getting the car serviced, Nate saw to it we had a car to do our errands. We appreciated the care and time taken.

Excellent service!! This was my first service and Nathan was professional. I drive almost 2 hrs and I will definitely use them again.

Today was the best sales experience of my life. All of the staff there are wonderful and friendly. Shout out to Raphiel G. for making it a fun experience! I’ll always go back here for my cars in the future!

The service department at Mercedes Benz of Asheville is excellent. The service manager Darryl is both friendly and professional. I have used their service for seven years and have never been disappointed.

Darrell Enman makes it a pleasant experience to take your Mercedes for service to Fields Mercedes. He treats everyone respectfully with genuine concern for services completed in a timely and excellent manner. He is always professional and appreciative of your choosing Fields. He is a big asset to Fields Mercedes!!

Fantastic experience. I suggested i need work, they talked to me and convinced me everything was fine. Its refreshing to have a dealership who doesnt try to sell you work, especially unnecessary work, 6 stars

This is the most honest and caring dealership I’ve ever encountered. It is worth waiting months to get your dream car here versus anywhere else, that’s what I did. I let Greg know what I wanted and after a few weeks he emailed me with my dream car and I bought it that day. They were MORE than reasonable about the price. On top of that- Greg picked up my car because five days later a check engine light came on, they loaned me a newer Mercedes and fixed the issue with NO charge as well as cleaned it for free because they knew I had just bought it. Even though they didn’t have to, even though they could’ve given me the “it’s a used car, your insurance doesn’t cover that” they are a better dealership than that. Honestly thank you Greg, Nathan, the finance department as well as the mechanics because you all are GOOD people and GREAT at what you do.

Went in for service on my vehicle and Nathan was my service advisor. He was very knowledgeable in his field and personable. He informed me on what areas of my car needed to be fixed. I appreciated him keeping me updated on what and how much longer the service tech would be. I highly recommend him for any of your service needs!

I was leaving Waynesville to head back home to Florida, a 7-9 hour drive. My battery showed issues as soon as I got on the road. Called Mercedes is Asheville and Darrell told me to come on in. They had a battery for me and I was back on the road in about 1-1/2 hours. And they didnt GOUGE me on the price! They even washed and vacuumed my car! Very nice people! If I lived in the area I would be using this local Mercedes! Thanks Darrell!

I took my car in for service for the first time yesterday. Im glad Nate was assigned to me. He was polite, respectful and very helpful. Thanks, Nate for making it a great experience!

Service was performed as requested in a very timely manner. Darrel Inman was a very cordial and professional service agent. I appreciated his help with this service appointment.

Thank you Mercedes and Nathan Harding for making good on your word.

Took my 2018 GLA in to Mercedes Benz of Asheville recently for Service A. I feel so blessed to have a great Dealership and a wonderful advisor, Darrell that I can trust and I feel he has my best interest at heart as he services my vehicle.I don’t have a good business relationship with Mercedes Benz of Asheville and Darrell, I have a friendship!Thank you!

Mercedes Benz of Asheville Service Dept finds all who work there knowledgeable, professional, helpful, and efficient- Darrell and Nate are outstanding to deal with, for regular service work or help with any issue that needs immediate attention - It is comforting to have gentlemen of this stature and knowledge to be on you car care team

Nate was attentive and kept us informed of the status of the service. He is friendly, polite and professional.

Darrell’s was so helpful when my GLE350 was brought in for a service…. He kept us apprised of the work beyond done iin our car. We are very happy with the service department.

Darrell in service was great to work with! Got me in and out fast at my service appt.The folks here are really nice to work with.

The overall experience with this dealership was excellent. They are very professional and friendly. I didn’t feel any typical “ push to buy” things and the entire team worked later in the afternoon, right before labor day weekend, to complete the sale.

Awesome Dealership! I worked with Casey and he was more than willing to go the extra mile! I highly recommend if you buy from a Mercedes dealership this is where you want to go!

I had another great experience with Mercedes of Asheville getting the annual maintenance service for my car. Nate Caldwell and his Team are the best!

Went in for service, came out with a new car. We werent really planning on buying but the convertible was calling. Besides a beautiful car we had a great salesman in Charles Thomas. He was patient, helpful and very accommodating. Not pushy at all and went out of his way to take care of us.The service department, and especially Darryl is always helpf.

Skyland has been taking care of my cars many years. Nathan is always courteous and professional with his work. I am very satisfied with outcome.

Nate is always nice an polite and very knowledgeable of the cars. The place was nice and clean, which is a great thing in this time of Covid. If you need anything answered about your Benz, call or come see my man Nate!

We love this dealership! This is the second car we have purchased and just love everyone. Curt Brown and Kelly Rock were so amazing. They really go above and beyond. They were so great at understanding what we wanted in a car and in price. I really had always dreamed of owning a Mercedes and they made it a reality. And the best part, there was never a feeling of pressure and it was awesome to make a big decision like this feeling relaxed and excited. Their whole team is really amazing.

I was treated very nice that it didnt take any time for them to get my car into service they kept me informed of what was going on with my car and although it was a little longer than I expect as far as the time but I realized that it was busy there today great experience

Fantastic commitment to the customer experience. They go above and beyond. Nathan C was fantastic!

Very pleased with the prompt and professional service on my vehicle. Especially appreciate the courteous attitude of Mr. Darrell Inman.

This dealership service department works hard to provide quality service while listening to the needs of their customers. Well done!

Great experience. We got in and out quickly Austin did a nice job. Would definitely drive from Greenville to buy a car from these guys.

I had the best experience at Mercedes Benz Asheville. Raphiel Rodriguez was a wonderful sales person to work with. This was my first Benz purchase and Raphiel was knowledgeable and not pushy through the buying process. Thank you Raphiel for a great experience!

I just bought a used truck from this dealership and was really impressed with the service and sales staff. Kelly Rock and Curt Brown both went out of their way to make it a painless process. They even let me take the truck home for a few days so I could get a better sense for how the vehicle would fit into my day to day life. They were helpful without ever putting any pressure on me to make a decision.

Took my S class in for yearly oil change. Love this place they only do what you need!!! No BS

Always have a pleasant but professional experience with Nate at Mercedes Benz of Asheville. He lets me know exactly what is being done and why.

Nate and darrell are Awesome! Always very helpful.

Truly a wonderful team and experience. Brian Bell could nit have been more attentive or helpful. Would highly recommend him as well as all his co-workers, who also assisted me. Jeremy, Greg, Tony Austin and Darrell in service. Thx guys. You are awesome!

Got a good deal but Raphiel could have spent more time on talking through the car details and specs.. going over what numbers look like with different options etc.Also, when I spoke about mileage on car got two different answers from 2 different people.

Prompt professional service & repair. Car was washed & cleaned & looked great when picked up.

Nathan was courteous, helpful and delivered my car from a major servicing faster than expected.

Very friendly and easy to work with. I would definitely buy from them again.

Nice people very slow at getting car back. 12 weeks to fix a coolant leak and electric problem.

Excellent service!!! I really appreciate all your hard work!!! Thank you so much!!

Great experience. Darrell always get me in and out he does an amazing job and the customer service is great it’s worth the drive from Greenville to get my car serviced.

Mercedes Benz of Asheville did an excellent job on my vehicle. Special thanks to Darrell in the service department for great customer service!

Comfortable, spaced seating, food and drinks available, polite and friendly helpful customer service. Thank you!

Nate always goes above and beyond to provide excellent service.

Terrible service department and unethical management. I took my Mercedes to this dealership to get a diagnostic check for a reading that I was getting after they had done some work on my car. They did not take my car into the bay of the shop and came back and told me that the reading I was getting was because of a bad part. I took it to another Mercedes dealership for the same diagnostic test and was told that the coding was set wrong when the work was done on the car. Fields never accepted responsibility for their error yet blamed the other dealership for the work they did to correct the code. They were getting ready to charge me over $1400 for a part that I didnt need that the other dealership charged me $400 to correct. They never should be trusted.

Darrell set up my appointment is a time that was really convenient to me and he also set it up very quickly. They provided me with a loaner since my car was going to be there over night. Everybody was very friendly. I would definitely recommend this dealership.

Raphiel was a great salesman and worked with us on all of our questions and concerns. The finance team was great as well and very patient with us. Raphiel had the paperwork ready and never pressured us into buying the car. He was very honest with us on the cars history and was open about everything. He made the car buying experience fun and laid back. We would go to him again for another car!! I’m so happy with my Mercedes GLA 250! Thanks Raphiel!

The service department at Mercedes Of Asheville does an excellent job; especially Darrell, who is always welcome in and accommodating!

Nate is wonderful! He kept me informed and he is very knowledgeable. Thank you, Nate!

Darrell is great and always very helpful. Appreciate the team there in Mercedes service.

The service here is excellent. Brian Ball and Kurt Brown handled my sale and I cannot recommend them strongly enough. Gentlemen. The both of em. Austin Mitchell took my hand and walked me through the financing process like an absolute boss. All in all, it was a no fuss, no muss type deal. Painless. Thanks all around.

Excellent Service, Attention to Detail, Courteous, Fast Turn Around.All the extras were attended to.

Excellent and accommodating service! Brian Ball, Kurt Brown, and Austin Mitchell all helped us through the buying and financing process skillfully and patiently. They all stayed late (way past closing) to help us as our purchase had some complications. They also let us keep the car there for a few days until we could come collect it. If youre looking for a car give them a try, theyre honest, straightforward, and friendly.

Nate Caldwell, Kyte & the whole service is incredible!! We have been working with them for years and every experience is awesome!!!Thank you!!!!!Mark & Bobby

Knowledgeable service managers who grout of their way to explain forthcoming service complimented be capable technicians wh get your car done in the time promised,

Part needed replaced. Serviced that day and didnt have to return. Awesome!!

Our experience with purchasing a car from Mercedes of Asheville was awesome! The staff gave us their undivided time and attention and made sure we felt comfortable from beginning to end. We were able to take our time and compare different vehicles to find our perfect fit. The staff was fair, considerate, and very knowledgeable. We were happy to do business with them.

Nate Caldwell, Quinton, the lady in charge of loaners, and the technicians who serviced my vehicle deserve a boatload of kudos. I foolishly thought the service department in Asheville couldnt compare to the 2 in Birmingham, Alabama - I was wrong. Nate made the entire process (basically) painless and I left feeling confident I will not dread future visits. Thank you to the entire team and applause for wearing masks...this customer is very appreciative.

Darrell at Fields Mercedes was very accommodating to me for a tire problem. I did not have an appointment but he made sure I was back on the road in no time. Thanks Darrell

I trade cars quite often and have bought from many different dealerships. This was one of the best experiences of buying a car that I have had. The staff were extremely professional. Mr. Haire is very knowledgeable about his products. Everyone at the dealership was extremely helpful. There was no pressure to buy only information about the variables associated with my trade. I highly recommend Mercedes Benz of Asheville and I will definitely buy another car from this dealership. I give them my highest rating possible without reservation.

They called around to find a replacement tire for my Mercedes. Great service!!!

The loaner is an excellent touch. Very quick service> Daryl is awesome! He always explains in detail what is planned, how it went, and any advice on moving forward.

Took the car in for a recall on the drivers side airbag...we had called to set it up and dropped the car the night before for a 1:30 appt.We called to check on the progress at 4:15 and were told that the car was not brought in...okay, maybe some miscommunication.We were told that the car would be ready the next day...WE called them AGAIN the afternoon that the car was to be ready...only to be told that they did not have the part to repair the car, it was being ordered and the car would be fixed the next day...We again called them to check on progress and were told that the part had not come in the morning delivery but should be in the noon delivery...we asked if they would please call and let us know...at 4:30 again we called them only to find out that the part still had not come in.We have not been offered a loaner and we have had to make every call.We are picking the car up and taking it to another dealership where we may actually be able to get this recall resolved! NOT A HAPPY CUSTOMER AT ALL...WOULD NOT RECOMMEND THE SERVICE DEPARTMENT TO ANYONE THAT REQUIRES THE USE OF THEIR VEHICLE!

Great service and very responsive to financial aspects of the purchase.

They all worked to get me in the car I wanted!

Brian Ball made the long distance transaction and fly in pick up very simple and efficient.

Very professional & accommodating personnel at this dealership service. SUV was serviced as scheduled. Really appreciate Darrell & Kyte offering the loaner vehicle.

Shopping for a car is one of our least favorite things. However this dealership Mercedes-Benz of Asheville And Tony Sellers Made the experience pleasant and painless. They went above and beyond to make the process simple. We feel that we got a great deal and a good car. It was worth the 2 1/2 hour drive up from Georgia. I highly recommend this business

Nate did a great job taking care of me on my first visit to MB Asheville.

While service is eventually good, it has twice taken return trips to get service completed and done properly. The staff is always very kind and loaner car has been offered.I do believe the fee charged for routine maintenance is considerably overpriced. I know that my recent fee was over 5x what I paid at another non-Mercedes auto service business for the same service. And for that service, I did not have to return because the service at the non- Mercedes auto service business was thoroughly and completely done.

The service is always fantastic.

I’m always treated with such respect. The staff is friendly & keeps you informed on any other services your car may need. I don’t mind taking my car for service!

As always, Nate Caldwell went above and beyond to provide exceptional service!

Great service, professional and courteous and the shuttle driver, Mark, was also great.

Hard to find the cars that are advertised. When you call, hard to contact someone. When you go, nothing is there. They dont have it, or it isnt in yet, or it never existed. Feel a little played even now owned by a new group. Guess you have to be in a certain income bracket or club. But overall, great cars if you can ever actually get around to buying it.

Brought my Benz in for a recall on passenger airbag; service shop was clean, socially distanced and prepared for my arrival. Work was accomplished in stated time frame and a clean, serviced car was ready for my pickup. Everyone was polite and helpful. First rate!

Very impressed with Nate Caldwell and the entire service team!

Id give it a five except new service appointments are over 2 weeks out. Unacveptable when your AC quite in July or August.

In my quest for a new Mercedes GLA, I found the team at Fields and was beyond impressed with the efforts on behalf of Nathan from the sales team and Kurt in finance. They stayed passed closing to help me get the best deal on the car I was in love with and have since kept up with any questions I have had going forth with my purchase. Couldn’t ask for a better car buying experience! They made me feel right at home, weren’t pushy like some dealerships can be, and made the process as simple as one could hope for. 10/10 recommend them to everyone looking for a vehicle from a top notch dealership!

Nathan in service is very polite and efficient.

Took my vehicle in for a Service A and the process was easy and efficient. They even washed my car. Thanks Nate!

Service advisor is professional, friendly, knowledgeable, and accessible. I appreciate the consistency of service and response to my needs and concerns. Loaner vehicle provided made my service experience even better. Absolutely one of the finest car washes I have ever gotten!

Service is outstanding along with attention to detail!

Nathan is very responsive and has been a pleasure to work with.

Great sales experience at Fields Mercedes in Asheville, NC. We are previous Fields customers from Daytona Beach, Florida. The sales personnel at Mercedes were very helpful in our purchase of a 2020 GLE 350 4Matic at an excellent price. We truly appreciate the Fields Advantage.