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International Diamond Center
249 W State Rd 436, Altamonte Springs, FL 32714, United States
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International Diamond Center
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Ke
Review №1

My engagement ring is beautiful and my husband/family has bought multiple pieces of jewelry here. But beware this is no small business where they actually care. The staff is rude and treats customers like another number. You call for help, forget it. No one cares about you after the sale. My diamond fell out of my $10k+ ring (for the second time) a week before my 1 year wedding anniversary. I tried talking to the staff asking them to please help me get my ring back in time for my anniversary. I pleaded with them to please help me. The manager finally got on the phone and told me that if I have it there by tomorrow it could be done. I asked her to please make notes on my account about what we discussed. She said she would not make notes and it would get done. I took off work to bring in my ring the next day, giving them 8 days for repairs. The staff had no idea what I was talking about (bc no notes on my account of course). But finally after pleading again with them, he said they would help me get it done in time. I called a couple times to check in, including on the day of my 5:00pm pick up, and was reassured it would be done by 5:15pm. I got off work early and when I get there they cannot even find my ring. It’s at another location and won’t be back until 1pm the next day. My anniversary trip, booked around their reassurance of a finished ring, was the next day. No one cared. No managers were even there to speak to. I’ve been in management in sales/wedding industry/hospitality for years and that’s not how you treat customers. I spoke with multiple people at this location begging them to please help me.. no one ever cared enough to take the time to actually help me. That’s the kind of business I do NOT want to give my money to.

Ne
Review №2

Sarah C. (Altamonte) was immensely helpful in getting a custom Verragio engagement and wedding band ring set ordered. Her expertise is immeasurable and she goes the extra and I mean extra mile to exceed customer satisfaction. If I were to go into detail this review would be endless. Suffice to say my now Fiancée loves her ring and Im grateful for the part Sarah C. played. Were definitely coming back to get my custom Verragio mens wedding band. 10 stars for my experience at IDC. Ecstatic and loyal customer. (Sheesh!! This ring turns heads!!! Verragio Venetian 5068 with custom shank, center stone 1.57ct ring size 4)

Te
Review №3

I went to the Altamonte Springs location literally 6 hours before my wedding because a diamond fell out of my wifes ring!!! From the very beginning your employees were more than professional, courteous, and helpful. The young lady at the front was amazing and the gentleman in the back was great!!!! I really appreciate what they did for us. They definitely help make our dream wedding a reality............THANK YOU IDC!!!!!!

Ma
Review №4

I bought a pearl necklace sold as a set. The chain was 13 inches long, otherwise known as a childrens chain. They could not give me any sort of credit for the chain and the cheapest chain that they had was $250.. They should let people know that when they are selling a necklace and pendant as a set that they are not actually usable unless you are buying it for a child or by a new chain. I went here because last time I was there I spent $150 and they made me feel as if I was spending ten thousand. I was very happy with them. I am not anymore

Ke
Review №5

Lisa was a great help! I wanted the perfect engagement ring and she made it happen. She brought in diamonds from other locations that matched exactly what I was looking for. Then she helped me pick the perfect setting for it. She made everything extremely easy and I got the perfect ring!

Ja
Review №6

Great experience learning about and purchasing a nice set of diamond earnings. Tod was very helpful in educating me on the differences and staying within my budget. Also had the jeweler create the special type of mounts requested and exceeded our tight timeframe…nothing but positive vibes from this interaction. I would and will recommend IDC to anyone who is looking to purchase diamonds or other fine jewelry. Great job!Jim H.

Da
Review №7

Awesome service, very polite and honestly understanding. great people who are all fun to converse with. Wish I went here first when I moved here! Kevin and staff were incredibly understanding, knowledgable and nice. They know how to treat a customer. Will definitely go back.

To
Review №8

Terrible customer service at IDC Altamonte. Over the weekend, I went into IDC really excited to buy my fiancés wedding band. My mother and I were initially offered help but decided we would like to look around first and then take a look at the rings we like the best. The associate that offered us help got tied up with another couple financing a purchase (completely understandable). So I decided to see if a different sales clerk could help us look at the rings we liked. A different associate asked who else needed help, but when I said yes we would love some help looking at a few rings the sales associate said someone was already helping them and asked who else needed assistance to other customers who had come into the store after we had. I felt very disrespected and like I was not a valued customer. Overall it was a huge let down because this is supposed to be an exciting experience for a new bride. So I went to a different company who treated my mom and I with the upmost respect and kindness, and was more helpful that anyone at the Altamonte IDC. I would never recommend this IDC store to anyone looking for a positive and helpful experience purchasing any fine jewelry.

Be
Review №9

I cannot recommend this place enough. Tod went above and beyond to see to it that I not only got the perfect ring, but did everything he could to lower the cost and upgrade the ring box when he didn’t need to. If you’re looking for the perfect place to find the perfect ring, IDC is that place and I highly recommend Tod!

Ka
Review №10

My finance spent over 10,000 in this store. He bought me a pair of earrings for $430. Then paid an extra $120. To get screw backs on them. The screws were too big and they both fell off causing me to lose one of the earrings. We callease something.d and spoke to the manager Kevin. He said come in and he would talk to us. We went into the store and Kevin would not even speak to us. Told us there is nothing he can do. I am very disappointed with them sn will never step foot in that store again !!! They are horrible the saga continues. I havebtr I Ed to contact Brian several times with again no response. Terrible customer service unless you want to.purch

St
Review №11

David was extremely helpful in our unusual approach to choosing our rings. He explained how diamonds are classified very well and made it easy to make a final choice! Definitely recommend the store and David personally when choosing a ring you’ll wear for life.

Jo
Review №12

I recently purchased a ankle bracelet from IDC. My sales person was Cecilia, she was kind as she is beautiful. The store offered only a few in store. Cecilia took the time to patiently wait as I looked at many to choose from in their catalog. As I was looking she asked questions that I otherwise may not of thought of. Color, shape, length. It was over in a matter of time and very painless. My girlfriend loves it. I will make future purchases. Thank you!

An
Review №13

Tod was incredibly helpful both over the phone and in person. He was patient, listened to everything I said and then showed me exactly what I was looking for. I sincerely appreciate Tods extensive knowledge and professionalism throughout our interactions. This was my 2nd purchase with IDC and will definitely go back.

Ke
Review №14

David was absolutely awesome. He was so patient and funny! We had so many questions and he answered all of them without making us feel dumb. He bent over backwards to make sure we got the best deal for the ring of my girlfriends dreams. David did everything in his power to make our experience fantastic and if you can make sure he is your consultant! (Everyone there is great, he just happens to be the best)

Al
Review №15

Lisa was wonderful to work with while finding the perfect ring. She asked the right questions and found many great options for me. My fiance hasnt stopped talking about the ring and receives compliments everyday.Looking forward to seeing Lisa again to choose our bands.Thank you!!

Gr
Review №16

Tod was great. Very knowledgeable and very patient. I could not even imagine a better experience. This is the place to go when you know that you are in love.

Kr
Review №17

Great people, great products! I have made several purchases here in the past year and a half and have been extremely happy with the products and the services from those I dealt with directly.My wife is extremely happy with the products, which means everything. The services of Lisa and Dennis was impeccable as always! They are knowledgeable, courteous and easy to work with! They listened to what I wanted and directed me accordingly!I will be buying from them again!ThanksRick Harris

Br
Review №18

I just want to say the service here is Excellent. David and manager Dennis in particular. They accommodated an emergency when I was unable to find what I wanted. I will be back for sure. Use this place!!!

La
Review №19

We picked up our wedding bands today! The whole International Diamond Center experience was seamless and enjoyable from beginning to end. Tod and Kevin both took great care to ensure that my fiancé and I had all of our questions answered, and they helped us pick things within our budget. They called (what I assume was the manufacturer) to make sure that our choices could be made in platinum, and really just went above and beyond. Neither employee made us feel rushed, and Tod was especially communicative via email while we were deciding. There was never one iota of pressure to make a purchase, and we truly feel that our happiness and satisfaction was the priority, regardless of if we became paying customers. As far as the storefront is concerned, it is extremely clean and everything in their collection dazzles. I feel spoiled because they even offered to clean my engagement ring for free. They are more than deserving of these five stars! Thank you so much, Tod and Kevin, for allowing our buying of wedding bands to be a fun, educational and exciting experience!

Je
Review №20

Tod and David helped my brother and his future wife fine the most beautiful engagement ring while also helping my husband and I upgrade my engagement ring. They imported diamonds to help me find my dream diamond.

sa
Review №21

Emilio was awesome and I absolute suggest speaking to him at IDC, he was professional and polite. He worked hard to find exactly what I wanted and in the price range I told him and didn’t try to push me out if it.Very positive experience

su
Review №22

Tod helped us choose the best diamond ring in our budget . He has exceptional knowledge and great patience. He spent almost 3 hours with us and showed us almost 25 to 30 options for us to choose . He took so much care explained us comparisons so that we have a greater clarity of what we are buying. Thank you Tod.

Li
Review №23

Davis was wonderful to work with! He quickly learned our likes and made a gorgeous ring possible in our budget. He didn’t try to get us to spend more than that. I would HIGHLY recommend!!!

Sa
Review №24

My experience was amazing compared to other jewelry shops. I was treated with care and exceptional customer service. I felt as though I could take my time and not feel rushed nor pressured into making a purchase. I’m overall beyond pleased with my engagement ring and will definitely be back for my wedding band as well as my fiancé’s wedding band.

Ad
Review №25

Kevin was very friendly and amicable to work with. Love the staff as they treat you as though you’re family.

PC
Review №26

The entire experience was amazing! Great customer service, everyone was extremely friendly and knowledgeable and the prices are very fair.

Sh
Review №27

Sarah was amazing! Very attentive and patient with me. We purchased some earrings that Sarah took the time to find and have delivered to the store. I would recommend her and IDC to anyone!

Jo
Review №28

Sarah did an amazing job of showing me fine diamond engagement rings, till I found the absolute perfect one. Thank you Sarah!

Je
Review №29

They will not accept returns unless a manager is on duty. My husband bought me a necklace similar to one I already had for our anniversary a month ago. We realized today (Father’s Day) was the last day of the return window so he drove 30 minutes to return it, only to be told that no manager happened to be working, so he couldn’t return it. Just a ridiculous policy and a royal waste of time. If the store is open they should be able to take returns.

Sa
Review №30

Excellent customer service. Emilio is awesome!! He is super knowledgeable and professional! After visiting other jewelry stores, we realized that at IDC we were at the right place to purchase my wife’s new set of diamond rings. Emilio is very patient and super nice! Thanks to him we got what my wife was looking for. They have a great variety of diamond rings and the prices are very straightforward. Other stores inflate their prices to offer you like 2 discounts so that they don’t show what the real price is like IDC. We are very happy with the purchased and we are looking forward to come back again.

He
Review №31

My fiancé and I went in for the first time last Saturday, 11/7/2020 and we were worried at first it would be like going to a dealership where the sales person tries to get you to spend as much as they can, BUT our experience wasn’t even remotely close to being like that! Everyone in the store is so friendly and welcoming! David specifically helped us find our perfect rings! He was patient and happy to answer all of our questions. He gave us honest feedback and really helped guide us to what was within our budget without ever trying to up sell us. He was incredibly genuine. He made it a very stress free and enjoyable experience and we greatly appreciate his assistance! Kevin helped us complete our transaction today (11/14/2020) and was equally pleasant and helpful. We are so excited to receive our rings! We absolutely recommend them for anyone purchasing engagement and wedding rings, and I’m sure we’ll be using them again in the future for other jewelry.

mi
Review №32

Very knowledgeable and helpful! Found us exactly what we wanted, my girls dream ring!

Ju
Review №33

First time buyer. New to the engagement game!Great experience at the store now let’s hope she says YES!Superb service. Very informative and helpful when unsure on what to purchase. Trustworthy company . I recommend!

Jo
Review №34

Lisa was very friendly. She helped us find a ring that I loved. The ring was in the price range we were looking for. She took her time and explained every thing. Excellent experience.

St
Review №35

Lisa was a great help. My now fiance was totally awed by the ring. Will be back to get wedding bands.

Je
Review №36

I picked up my ring from leaving it to be cleaned for the first time for my wedding. When I got my ring back, I went to my car to check it to make sure everything was good before I left. There was a diamond missing!!! I trusted them with my ring and they gave it back to me with a missing diamond. That is completely unacceptable and the rings should always be checked before giving it to the customer.

Mi
Review №37

Emilio was an excellent rep! He took care of our wedding band needs going above and beyond to look for custom quotes. Responded in a timely manner. I had originally bought my fiances engagement ring from this IDC and its been a great stress free experience. Thank you!

Je
Review №38

We just visited the Altamonte Springs location on 436 a few days ago and are still so amazed at the quality of ring we were able to purchase! Michael was so helpful and professional and made the overall experience wonderful. When it is time to return for our bands, we will definitely be looking him up to help us again. IDC has made two very loyal customers and I will gladly refer all my friends in the future! Thank you!!!

Mi
Review №39

Sarah was incredibly helpful and a joy to work with. Easily the best experience I have ever had at a jewelry store. Highly recommended.

Th
Review №40

I really cant say enough about our trip to IDC in Altamonte. Minnie and David were both amazing. They were genuinely attentive, friendly, and personable without being the pushy sales-person type. They both actually listened to our preferences and seemed very knowledgeable of their products. They helped guide us to exactly what we were looking for, as well as some very similar options for comparison. We walked out of there very satisfied and well taken care of. If you are looking for a beautiful piece of jewelry, sold by staff who make you feel like youre part of the family, then do yourself a favor and go visit Minnie and David. We had recently visited another IDC location and, although everyone was friendly and helpful, it was a completely different atmosphere than what we experienced today. Thanks to Minnie and David we will definitely be back to visit and will be referring all friends and family to this particular location.

Su
Review №41

Sarah is incredible! She’s so friendly and patient. She explains everything to the best of her ability and truly listens to you. In the future I’ll make sure to ask for sarah because she took the stress out of the process!

Bu
Review №42

Was a great experience. No pressure. Great selection and price. Ty Kevin for a great experience. I am happy and so is my lady. Will definitely be back to IDC

Ja
Review №43

My wife and I were celebrating our 20 year anniversary and I had been wanting to upgrade my wife Elaina’s ring. Tod Townsend was simply amazing. He was able to direct me in the right direction and was able to show me exactly what I was looking for. Due to business I had to attend to, I needed to return at a later time to finish my search and Kevin Macaw was able to finish my search that Tod had started. I could not be happier with my experience with International Diamond Center. Both Tod and Kevin were the ultimate professionals and were able to give my wife the ring of her dreams. She loves it so much and I can’t thank these two gentlemen enough for the help they gave me. I will most definitely return to IDC for all of my future jewelry purchases.

Da
Review №44

Lisa was amazing ! Very knowledgeable and really helped me making my vision of the ring come to light ! It’s perfect and I love it! Thank you International Diamond Center and Lisa for a wonderful experience and fulfilling exactly what I wanted for my perfect ring !

ed
Review №45

Todd was very professional courteous and efficient. Took very good care of my wife and myself. We will be returning!

Jo
Review №46

Emilo was an awesome sales person. Explained everything perfectly and made us feel comfortable. This will be a go to spot now.

An
Review №47

I went in looking for a gift I already knew I wanted and I got exceptional help. I was in and out, plus I was still helped when it was closing time.The gift was a hit thank you IDC.I look forward to future purchases.

Ya
Review №48

I came to the Idc in Altamonte springs and had a bad experience with the sellers they were rude and the first thing they asked me was how old I was and that I looked too young. They barely paid me any attention and made me feel self conscious of the was I was dressed. At the end ended up leaving after the rep said that they had better inventory online and I should check there so I went to the mall and purchased my new wedding set at a different place.

Mi
Review №49

Kevin is the man, and helped me find exactly what I was looking for, for my wifes first mothers day. Definitely will return.

Tr
Review №50

I had a great experience, Minnie was extremely friendly and very professional, now my husband knows where to go and deal with Minnie, I love my rings thanks for making my experience great

Ga
Review №51

After shopping around for quite some time, I decided to checkout IDC. The staff was friendly and welcoming. Michael and Sarah were amazing! They were both very knowledgeable and personable. But above all else, patient! Making the process of selecting the perfect ring less stressful. I left happy and reassured that I made a great decision in doing business with IDC. The only thing I regret is not going there from the start. Thank you Michael and Sarah!!!

Je
Review №52

Sarah C. was the best. I had no idea where to start and she made the process simple. She answered all my questions and really took the time to explain. You guys have a customer for life. I will be back for all my jewelry needs.

St
Review №53

Tod provided spectacular assistance helping me search for the perfect piece. He made me feel valued and provided suggestions sure to make the experience truly wholesome. IDC the first choice for jewelry shopping.

CM
Review №54

My boyfriend and I went in simply to browse and get some ideas rolling for our engagement. The size of the showroom made us both so excited that today we decided to commit to the purchase of a ring and our sales man Tod made the decision so simple and effortless. We had a budget but were approved for great financing so our options really opened up. Tod was able to speak on his own experience as well as shed light on some views that are normally shared by couples going through their engagement processes. We couldn’t be more happy to have shared this moment with him and IDC. I highly recommend this location for a stress free and fun environment to gather information and purchase engagement or bridal rings! Thank you again Tod & IDC!!!

Mi
Review №55

Upon arrival we were greeted by Kevin who helped us up to a certain point with his professional and great attitude. He preceded to show us various rings of different shapes,color and clarity. We also were assisted in our selection process by Emilio who explained how diamonds are formed,mined and also a very thorough viewing of various diamonds an their differences allowed us to make that perfect decision which will be the symbol of our unified commitment towards each other. We were so very pleased with our selection and the whole experience which Kevin,Emilio and actually another female Co- worker who also assisted. We were also very happy with the after services offered. This will ultimately lead to future purchases and referrals. On behalf of Delores and Michael(myself) thank you for a pleasant experience.

M.
Review №56

If you’re reading this review before heading over to IDC my advice to you is to ask for sales agent “Tod”, it’s really as simple as that. He was Professional, Accommodating and best of all there wasNO PRESSURE!Happy Shopping! 🎁

La
Review №57

Every time I visit everyone is very pleasant and welcoming!! Lisa has been extremely helpful, caring and professional. She has made my whole transaction very easy. I would definitely Refered my family and friends to her!!

Rh
Review №58

Really great personal customer service! Tod took me through all the details and knowledge of jewelry and helped me find the best ring possible. Also the benefits of buying from them is awesome as well like the free resizing, free repairs and alot more for the lifetime of the ring! Definitely worth to at least check them out and see what theyre all about in your own experience! Me and my fiance will be going back to purchase our wedding bands which are also discounted since I bought the engagement ring through them! Again special thanks to Tod for the awesome experience of it all!

Wa
Review №59

The best experience I have had buying diamonds. Todd, and David were great and took the time to inform me about the difference in the grade, and quality of the stone.Todd, and Dave, that you for my “ForeverMark” diamonds.

th
Review №60

First rate quality and friendly service.

Da
Review №61

Todd was really nice and knowledgeable. No pressure or directing me to buy something more expensive.

Ry
Review №62

My wife and I were taken very good care of. Our shopping experience was awesome! Buying a wedding ring could be stressful but this was super easy!Thank you both for all your helpRyan

To
Review №63

Todd was extremely helpful, got us exactly what we wanted within our price range and time frame. We were in and out within an hour. Incredible.

Ma
Review №64

Had a great experience with the IDC in Altamonte Springs. Michael S. was extremely helpful and knowledgeable about the brands and types of engagement rings. Michael answered all of my questions and kept good communication throughout the process. Michael paid close attention to what was desired and was able to point me in the right direction for the type of ring I was looking for. Michael was able to get the perfect ring for the right price. Michael has great attention to detail, communicated well, and was very personable. Thanks Michael and IDC!

ge
Review №65

My experience at IDC was very good. Sarah was very helpful and showed me options that would meet my budget. Her knowledge helped me choose the best purchase for me. No pressure sales!Overall a great experience!

Sh
Review №66

Bought an engagement ring and the setting was very tight. Brought it in for sizing and got it back about a week later. Picked it up and less than 24 hours I noticed the diamond was moving. Can someone explain why a diamond would come loose during a sizing? It is getting harder and harder to trust jewelers.

Vi
Review №67

The best of bestest sales associate in the world very kind and helpful we love him

ja
Review №68

Love this place. They make it really easy to find what you need. Big thanks to Michael and Kevin for the help today!

am
Review №69

Todd was fantastic picking exactly what I described to try on. I picked the first one. He did show other options. He was very knowledgeable with diamonds explaining everything.

Cr
Review №70

Tod was the gentleman who assisted my boyfriend and I, from the moment we walked in, until the rings were purchased at the very end. Tod was extremely informative, honest, patient and personable. We never felt pressured and we were extremely confident working with him. Tod went above and beyond to make sure all of our questions were answered and that we were completely satisfied with everything. We are beyond happy with everything he did for us, and will definitely be looking forward to seeing him again the next time we go into the store!

Ca
Review №71

My husband and I went to IDC looking for a new ring set for our upcoming 20th anniversary. Tod was very helpful, professional, and great to work with. He helped us find a ring set that we love and was in our budget. We will visit Tod the next time we are looking for jewelry.

Lu
Review №72

Lisa was amazing. She was very patient with us as she showed us different rings and methodically helped us get what we wanted. I highly recommend her.

Ti
Review №73

Tod was wonderful! He listened to my sons story of what he was looking for and Tod found the perfect ring! We left the store so excited about the purchase and both of complimenting how truly nice of a guy Tod was! Thank you so much for helping my son!

Cr
Review №74

My husband and I had such an amazing experience shopping for an upgraded wedding ring!!!! We have been shopping around for a couple of months at different jewlery stores and decided to give IDC a shot and I am so glad we did!!!! David was ABSOLUTLEY AMAZING!!!! He respected our budget and never once made us feel pressured! We actually ending up buying the PERFECT ring that David showed us! He made the experience so fun and easy, I will ALWAYS shop the Altamonte Springs IDC!!! Dont shop around! Just come here and ask for David!!! You wont regret it! Thank you so much David!!

Da
Review №75

Ive never been treated as well as I was treated here. Kevin was the absolute best. He helped me pick the perfect piece with no pressure at all. Even after dozens of pieces he brought for me to look at. Definitely the place to go for informed, professional advice, with no pressure. Its impossible to walk in and not solve stunned with their amazing selection. Definitely hooked.

Ma
Review №76

I went in and met Kevin planning to just get a prong repaired and my diamond cleaned. Kevin was so helpful and quickly understood my taste and my desire to sometime soon upgrade my diamond and get a new band. Kevin brought over Sarah and she had wonderful suggestions too. I felt very comfortable with the staff and very confident in their expertise. I left perching a whole new engagement ring and infinity diamond wedding band! They gave superior service with kindness and compassion to my needs!I will absolutely love my new wedding set and will return and shop again for my next wish to have diamond stud earrings ! Thank you for such a smooth and enjoyable experience and selecting the perfect diamond rings!

Th
Review №77

Had an amazing experience with Emilio from the Altamonte location. He understood what my budget was and guided me from beginning to the end. There was never a time where I was pressured, overwhelmed or felt uneasy. Emilio was super knowledgeable about settings and especially diamonds! I learned so much! Thanks Emilio for helping me find the perfect ring! :)

Pe
Review №78

Michael S. is a wonderful person to work with he was professional and attentive to all my questions and details. He made sure I knew all important information and was always available when I would message him with concerns I could not recommend both he and IDC more!

Br
Review №79

Mr. Beavers was exceptional. He quickly greeted us upon entering, was very informative and answered all our questions in great detail. He took the time to explain the history and manufacturing process of my ring, and took the initiative to clean and polish my fiancé’s ring. He was very polite and efficient. We couldn’t be more satisfied with our experience.

al
Review №80

The experience was pleasant and easy transaction. We were provided with all details and information on the item that we bought. The salesman did a great job.

Jo
Review №81

Always very friendly and helpful, with easy and fair financing if needed. Awesome associates and staff, with wine offered 😁 (pre and hopefully post-covid) Sara and Michael were my go-to associates.

Da
Review №82

David Byrd at IDC was extremely helpful, made the entire experience easy, quick, and a total pleasure. I will certainly recommend him and IDC to all my friends and family. Thank you to David and everyone at IDC for making our engagement experience perfect!

ad
Review №83

Dennis was awesome to do business with. Helped me get a custom ring. Rare shape, rare colors. He made it happen. Great quality. Great value. Absolutely beautiful diamonds. Very friendly and informative. Make you feel comfortable

Ma
Review №84

Great friendly staff, great products and comfortable environment. Everyone is always welcoming and warm.

Br
Review №85

Excellent experience, very knowledgeable and kind staff. No pressure shopping and great selection!

Ch
Review №86

Tod was great in assisting me with my daughters earring purchase! Great knowledge and customer service skills. Wraps a mean gift as well! 🙂

Ma
Review №87

When you are buying the ring, they are great. The second you walk out, the customer service is trash. Complete and utter trash. The sales managers are rude, the front desk lady is rude, the old lady who runs the front is rude. They do not care the slightest bit. Beautiful ring, but the service is absolute worst. We’ve spent over $20K there between all of our rings and jewelry, and I can assure you not a single dollar will go back to them. Anyone and everyone I can tell about this, I will.Also, they call, text, email, and BEG you to post a 5 star review for them. Once you post it, they stop caring. I’ll make sure the reviews start reflecting the actual truth of this place..

Ka
Review №88

Sarah went above and beyond our expectations.She was patient, kind and made us feel special.IDC was wonderful place to get our wedding set.The no pressure sales people were amazing.Love the 5 years interest free.My rings are so beautiful and Sarah helped us find the perfect set.Have been showing off my ring and telling how wonderful Sarah was and that they should check out IDC.

Jo
Review №89

Dennis was a great help with our purchase of our wedding bands! He was very knowledgeable and was very patient with us. He was also very personal and easy to talk to and really listened to each of our wants and needs with making this memorable purchase.

As
Review №90

Dennis was extremely helpful and kind. We truly value this location and IDC and will continue to come back. Thank you!

Ka
Review №91

If you care about your health please do not go to this place. A friend recommended this store so I visited about a week ago looking to upgrade my 2ct. diamond for my 30th Anniversary and to get diamond earrings for my daughters birthday. I was greeted by the door by a salesperson who wasnt wearing any face protection. That made me feel uncomfortable but I still wanted to give it a try so when I was approached I said I just wanted to look around. Big mistake. Inside the store not one salesperson was wearing face protection and the worst part was that they were not even keeping social distance. Salespeople were talking to customers from not more than 1ft. apart. It is so sad that this company does not seem to care about the health of their employees and customers. Needless to say Im not coming back.

Da
Review №92

I had the privilege of working with Michael to find the perfect engagement ring. From the start, Michael was not only EXTREMELY knowledgeable, but he was able to help me make sense of all the crazy variables that goes into deciding what to get. He met with me over 5 times .... and we picked out the perfect ring. Michael is a class act who is always there for you when you need him. I’d recommend him to anyone. Thanks Michael !

Jo
Review №93

David was very helpful and super professional. I highly recommend using IDC.

Ju
Review №94

Minnie was very knowledgeable and took all the time and care to explain details while helping me find the perfect engagement ring.

De
Review №95

Great, no rush service, great selection. Highly recommend

se
Review №96

Emilio was great, he showed me exactly what I needed to see to make a decision. I will definitely be returning.

Ma
Review №97

Great service, very professional and there to help you make the right choice, didn’t feel pushed or rushed into anything

Sh
Review №98

I came to IDC looking for diamond stud earrings for my daughter. Emilio and Lisa were very professional and attentive. They werent pushy and actually listened to my preferences. The IDC Benefits and Guarantees were also explained. I am very happy with my purchase and experience.

Ta
Review №99

I had a wonderful experience. I had the pleasure of working with Lauren and she went above and beyond and the extra mile.We went in looking for engagement rings. They were the 4th jewelry store we had gone to and we almost didnt go because a few friends said they were too expensive. I can honestly say they were able to accommodate my budget. The ring I really liked was slightly above our budget. Lauren later did some research, and was very creative and took the features I liked in the other ring and created a very similar ring that was in our budget. When I back to look at it she wasnt working but left amazing notes so anyone could help me and show me her creation.We decided on the first engagement ring I really liked because they were having a great sale and it worked out great. Thank you Lauren.

A
Review №100

Tod was very helpful, friendly and patient as we looked at the whole store and had a lot of questions which he had answers for.Tod is the kind of person that brings customers back to the store

Information
86 Photos
100 Comments
4.8 Rating
  • Address:249 W State Rd 436, Altamonte Springs, FL 32714, United States
  • Site:https://shopidc.com/locations/altamonte-springs-location?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=3
  • Phone:+1 407-862-8990
Categories
  • Diamond dealer
  • Diamond buyer
  • Jewelry store
  • Gold dealer
  • Jeweler
  • Jewelry appraiser
  • Jewelry buyer
  • Jewelry designer
  • Jewelry engraver
  • Jewelry repair service
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:12–5PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
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