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Discount Towing and Collision
109 Headingly Ave NW, Albuquerque, NM 87107, United States
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Discount Towing and Collision
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BL
Review №1

Broke my driver door on my F250 and came to these guys to have it fixed. So happy I did! Just picked up it up today and it looked great, their service from the beginning was great and very helpful. They kept in touch during the process to keep me updated, truck took a bit longer than originally anticipated but it was well worth the wait. Definitely recommend going here!

de
Review №2

This place was amazing, they towed our car after an accident and we ended up going with them for the repairs as well. They were kind, courteous, and the service we received was excellent. The repairs came out fantastic can’t even tell the car was in an accident at all. Also when my husband picked up the car he was expecting to get it back the way we left it which wasn’t very clean AT ALL, but when he got in they had cleaned it so nicely inside and out! Amazing service!

Je
Review №3

They steal from workers and lie to customers about new parts on there car the owner is a lier and fired someone for having covid with no warning or write up I highly recommend not going to this shop if u want quality and the proper clips

Th
Review №4

Recieved some front bumper damage while driving. Chose the shop based off Google reviews, was definitely not disappointed! The shop flawlessly worked with my insurance and car rental company, taking care of all the details hassle free. Bodywork was done exceptionally fast and looks great. Communication and professionalism made my car accident damage painless. Would highly recommend to anyone needing work done

Al
Review №5

They were helpful for letting me know that a car registered in my name still was at their tow and collision yard.

El
Review №6

I was very pleased with their service until it came to making the payment. The driver miscommunicated how to pay, saying the bill will be added to the work done by our mechanic. A week later I get call from Discount Towing demanding the money straight away. After they threatened to tow my car away from the shop, I was able to convince them to give me an hour to talk with insurance and get this squared away. Unfortunately our insurance representative was not available within that hour. Discount Towing needs to communicate better with their customers when a problem arises, especially when the problem is on their end. The way they treated me was unacceptable.

Ra
Review №7

This is the place to go for a wonderful customer service experience. Everything is explained with patience and courtesy.If you have collision issues this is the place you can trust.

Gr
Review №8

Theres no such thing as a good accident. Discount Towing and Collision took the sting out of my accident (non-injury). Appreciated the quick turnaround and detailed work. Thanks.

Ti
Review №9

24 Hours after I purchased my Ram 1500, a portable basketball court fell on the hood and put a couple of large dents in it. I took it to Discount towing & Collision Center, and they fixed it. Like new again. Moses was awesome. Has showed me all that needed to be done for the repair. Gave me a date and did not fall short on his word. And then my sons car got impounded, and was towed to Discount towing & Collision Center. Jonathan was so helpful, and did everything in his power to get my sons car back on the road. I can not say thank you enough to the Staff @ Discount towing & Collision Center for all the tremendous work and effort they put in to their customer service/satisfaction. We were satisfied with their service. Thank you Moses, thank you Jonathan, and thank you Magic Mike for referring us. Discount towing and Collision Center, keep up the good work. Your entire staff is amazing. I will be referring customers to your location.A customer for life,Tiffane

Jo
Review №10

Great service, great communication keep me informed every step of the way. Also completed my vehicle in a timely manner with excellent work. I highly recommend these guys! Thanks again Joseph.

La
Review №11

I was in an accident where a semi sideswiped my Mazda3 into the next lane causing me to be rear ended. My poor car was crunched on both sides, looking at it today you would have no idea. The car was fixed and back to me quickly and she feels good as new. I would recommend the shop and towing services to anyone who is looking.

An
Review №12

Very nice understanding staff! Thank you for all your help!

Sh
Review №13

Super fast and friendly. Also low car friendly, both my cars are slammed to the ground and they had no problem towing with no damage caused.

Di
Review №14

Amazing shop the best collision shop I have seen or heard about they are great in every aspect of their work

Fa
Review №15

The person behind the desk was such a nice person so helpful and the best customer service Ive ever seen and been treated with if any one needs a towe call discount towing

Ti
Review №16

Picked up my car the first time it was held together with self tapping screws the owners Jonathan and Joseph asked for a chance to fix it and make it right well all they did was super glue it together to try to make it right Well the superglue were off and the bumpers back to how it was the first time I picked it up this is a monkey Garage I don’t recommend them to anybody I could’ve did this for free

Ra
Review №17

This company was awesome! My car was repaired in a timely matter and it was like nothing ever happened to my car. I definitely recommend this company!

Ri
Review №18

Very friendly and knowledgeable staff. Excellent customer service. Definitely recommend them. Thanks a ton for all your help.

Ch
Review №19

I cant say enough about the service I received from Discount Collision.I purchased a new car in January, and was hit by a distracted driver in October.Geico told me about this shop, and Im glad I chose them to do the repair work.Everyone is professional, nice and knowledgeable. I was kept informed the entire time. They finished a week ahead of time. I didnt even have to return the rental car to Enterprise, as Discount Collision did that for me.Lastly, my car looks amazing. I highly recommend them.

Ru
Review №20

Thank you for all your help. Great service, fast, and great price. Will recommend to anyone I know.

An
Review №21

My car wouldnt start so I called Discount Towing they sent out Fernando and he got there very quick and he was super polite and professional. He made my very stressful day so much better. Great customer service and an awesome company!! I would definitely recommend Discount Towing and collision!!

Jo
Review №22

I needed a truck tow because my rig broke down. A driver from Santa Fe towing was dispatched to my location by Triple A for me. The driver refused to tow my vehicle saying It was too big. I called Discount towing, they arrived 20 minutes later, and had my truck delivered to Bruckners for repairs within an hour. Discount towing is now my go to guys for all tow work. Their prices are reasonable and their tows are reliable. I highly recommend them.

Vi
Review №23

Had a wreck and police towed my car not allowing me to make a choice, i go to pickup the car...i get there male receptionist was very rude raised his voice at me, when confronted about the attitude they almost kicked me out, horrible service! they take advantage of people when their most vulnerable! Stay away...

Je
Review №24

Great place to get your car repaired always friendly

ki
Review №25

I was very satisfied with my service. i was kept updated everyday. my car was taken there after i was involved in a traffic accident. i had never used them as they are not close to my home and would travel across town to use them again.

Ni
Review №26

Excellent work. They fixed my truck to perfection! Major front end work and the Out of place frame beneath the hood. The end result: my truck looks as good as new! They did all that work in very short time. Thank you Discount Collision

Za
Review №27

Service was excellent! The work was done well and completed on time. A big THANK YOU to Joe and team!!

Mo
Review №28

Amazing service and employees . I would definitely recommend there business and services to any one in need of a towing company etc...! The owners and employees are so friendly and great people who are always willing to help and work with there customers to give them not only a great price but also top notch service! Absolutely love and recommend discount towing.

Me
Review №29

Thank you for getting us in and putting 4 new tires on our trailer. We made it home to family

Me
Review №30

They did an excellent job and were very professional, knowledgeable and helpful. They kept me informed and finished on time.

Su
Review №31

I wanted to publicly praise Discount Towing, Joseph and Moses. I was involved in an accident that was not my fault and took my car here because i could get it in right away. Moses was helpful and thorough, i was notified every step of the way. I have worked for a variety of insurance companies, especially with autos and auto claims. These guys are by far, hands down, the best i have worked with. Great job!

Am
Review №32

The sign on the door says they close at 530 but they actually close at 5. They seem to be numb and used to every and any hard time story and they wont budge on any rule. Even if its there fault. I guess customer service goes out the door when dealing with angry people is the norm. I wouldnt look to them to turn your frown upside down. Just your wallet as they take every dollar you got

Ry
Review №33

Kept me updated and my car was done fast. Did great job. Moses was Great.

Mi
Review №34

My nephews car broke down and Freddy towed him and the car home. Super professional, and considering where my nephew broke down, the price was reasonable due to the time of night.

Sa
Review №35

My husbands work van wouldnt start so I called discount Towing and couldnt be more pleased with the professionalism and kindness of the staff and driver! They were there in less then 30mins of my call and the price was much lower then any of the other tow companies I called. I would definitely recommend this company and will absolutely use them again next time I need a tow! If I could give 10 ⭐s I would.

Ri
Review №36

Had a vehicle towed here due to a crash. Front office staff are very friendly. The owner helped me pull my bumper that was in the way of the tire.

ro
Review №37

They did the body work on my car. I am very pleased with the outcome. Moses was exceptional and all who worked on my car did a great job. They even covid cleaned and sanitized it. Highly recommend!!

Ri
Review №38

I was kept well informed throughout the duration of the repair and was super happy with the overall product. If I didnt know where the damage was to begin with, I wouldnt be able to tell you where repairs were made! Great job, youve earned my repeat business.

Ca
Review №39

Wonderful people and service. Can’t thank you enough Mary Ellen for your kindness and for sending Ruben to my rescue. He is a great ambassador for excellent customer service, professional, knowledgeable and efficient plus kind. Thank you!!!

Ja
Review №40

Went to Joseph to get my bumper fixed, and during the quote process he was extremely helpful and we agreed to a price to fix it (it had some minor tears on the side). Fast forward to the completed job, and it looks good so I pay him and go on my merry way. A week later after some interstate driving, the side of the bumper is hanging off! I asked him what it was about and he said to bring it back in to get it fixed. I bring it in the next day and he tells me that the bracket wont fit the bumper and I need to set aside a full day to drop the car off and get it the bracket adjusted. I work full time and am getting my masters, so it took me about 3 weeks to coordinate rides, my schedule etc. I call him today and he tells me that theres NOTHING HE CAN DO. That last he remembers, my job was completed. He has to audacity to tell me that hes too busy for me now and that the only way the bracket will fit is with an entirely new bumper.Thats not what we agreed to and not what I paid for. The quote/contract clearly stated that the bumper be fixed 100%. Not 90%. I tell him its not ethical and if we agreed to something he should follow through, and all he tells me is we cant do it, either get a brand new bumper or youre basically screwed.I warn you, do not do business with Joseph and Discount Towing. You dont need the headache. Now I have to go attempt to cancel the credit card transaction and look into seeing him and his company in small claims court. Its not worth it, find someone else for your body work needs.

Gu
Review №41

They sent a tow truck driver by the name of Dak to our house to pick up a car for the insurance company and scrapped our driveway. My girlfriend asked the driver to stop but he continued. She called and a person supposedly by the name of Hendricks said the rain will wash it away and she asked what if it didnt and he said if not then he will rub it off with his foot. We will be pursuing this with the owner

Ho
Review №42

Guys were great and really worked with me on what I needed done. They were really friendly and professional as well. Was a great experience.

be
Review №43

Good work and on time. Very nice to deal with

Ba
Review №44

Police forced me to tow my vehicle with this company when I wrecked my car! They did not allow me to pick a company of my choice! I mentioned that I called a tow truck and they were on their way and police disregarded & violated my right to choose a company! My vehicle was at discount towing from 10pm-2pm, less then 24 hours and they charged me OVER 300! I used a different company to remove my car from this location and the other company only charged me 100. I don’t know if APD has a contract with this company but I’m looking forward to reporting the officer who forced me to use this company. They are VERY expensive and staff (receptionist)  is VERY rude and unprofessional!  She told me they charge that much because they have over 500 cars??? And gave me attitude when ever I attempted to ask questions on how they charge, she said the state makes up the prices not her, that she just works there!   And They also gave me a DIFFERENT price range when they were towing my car the night of the accident, which was WAY LESS. They also charged an additional ~6% for paying with a card, I had to get money out of the bank and was being told that if my car wasn’t out of there by 2pm they were going to charge me even more, which is understandable but it was said in a very rude, insensitive way, practically making fun of my for thinking it was already expensive enough. This company ONLY cares about making profit one way or another! I feel very violated and disrespect, I would like to speak to someone in regards to how I was treated & what can be done

A.
Review №45

Thank you for the great communication throughout the whole process and transparency on options that I had to keep things cost effective. My car was even washed, vaccummed and had a complimentary water inside. I could not have trusted a better repair shop!

No
Review №46

I had my BMW towed last week and it was the best customer service experience I had. The drivers name was Ernesto he was very professional and polite. He definitely knew what he was doing. I really recommend this company. They got there really fast, didn’t have to wait for long like other companies. I will definitely call them next time.

ST
Review №47

This place is the best, I take all my vehicles here.

Da
Review №48

I have had nothing but great experiences over there! They have displayed excellent customer service, they are quick and they are reliable. Great company.

An
Review №49

This is Antoinette Browns husband... Discount Towing is very very great at what they do... On time... And dont take long at all

Da
Review №50

They responded to my call quickly, very professional and helpful people, I highly recommend Discount towing and collision,

To
Review №51

Fast work and really nice staff.

JD
Review №52

We had a workvan go down at a jobsite literally in front of a customers home and these guys did a great job at responding quickly and having the vehicle out of there fast. Would strongly recommend to friends and family.

Me
Review №53

Moses and Joseph and all the crew who worked on my black chevy impala did an amazing job. Thank you Moses and the entire crew for doing a fantasic job and doing a little more than i expected....Above and beyond work is a rare thing for most companies.

ca
Review №54

Car got ruffed up inside and outside. Around 1300.00 in damage.

Je
Review №55

The girls in the office were very friendly and kind

mi
Review №56

My husband’s car was towed here after a wreck on I-40. They were busy, but some of the nicest guys to deal with! Ron was outstanding and so friendly. Such a nice experience after a crappy experience! Thanks guys

Al
Review №57

Jeff and Chavez tag teamed to help our son when his vehicle stalled in traffic. They were swift and conscientious. Glad we had trustworthy guys to help in a pinch!

Jo
Review №58

Fixed my ailment and that lasted less than 90 days. Didnt fix my car was missing parts and they damaged my stabilizer and electrical equipment. Thanks Joseph

Be
Review №59

The guy who tier us was nice.they came quickly inn a Sunday evening.

Ka
Review №60

Great place took my sisters car there fixed to perfection

To
Review №61

Completely rude and for Joseph to go above and beyond to push people buttons and cop a tone off the bat not acceptable on any level and u guys want 500$ or more !!to get my car out when I could of been Seriously injured and to call and get some simp like this??re do your whole staff thx in advance!;)

je
Review №62

Excelent !! Very profecional pepople ! And very good work ! Thank you guys !! 👍

Ma
Review №63

I talked with Jonathan about towing my Alfa Romeo Spider from ABQ to SF, and he was courteous and gave me helpful information. He also honored a discount for GEICO members even though I was the one paying (I have GEICO insurance for this car but it is comprehensive only as it is not drivable). The tow truck driver, Ray, was the best. He called me 20-30 minutes before the pickup and the drop off location. He was also careful with my car and helped me place it in my outside storage space. Overall a stellar experience! Highly recommend!

Mi
Review №64

This company is extremely reliable for commercial property towing. In addition to performing collision services with insurance, in addition to doing collision work for dealer and commercial vehicles. Great services with a massive amount of credentials in the industry.

Ma
Review №65

I received great service from this company. They are fast and they know their job! No doubt I will recomend it friends and family.

Al
Review №66

Joseph is great!

St
Review №67

Just had my truck repaired by these guys and women, very professional and honest and did really good work, I highly recommend these guys to everyone, thank you.....

De
Review №68

The staff is so amazing!!! I felt like my car was safe from Tow to collision repairs. They are the best in town.

Ju
Review №69

When I broke down, I called discount towing and spoke with Jonathan. He was very helpful and friendly. He sent a truck out immediately and referred me to a mechanical shop that had me up and running the next day! Great service!!!

Ed
Review №70

They are the best in town! My vehicle broke down and they were so professional in their skills. I was running late to my wedding and they provided a ride. Thanks Discount Towing and Collision!

Mo
Review №71

I need a tow truck from 98 st to San Mateo nd he charge me more the 😔 i though

cy
Review №72

These guys are crooks. They lurk around town and steal Harleys. Use their yard to fence them. Also have some kind of hacker that doctors paperwork enabling them to title stolen property.Not recommended for anyone.

Sh
Review №73

Fast and speedy services. The staffis very thourough.

Ho
Review №74

My stolen car was recovered and towed at this location. paid full amount owed $287.30 on 05/10/2018 at 15:37 hrs. car was released to me for pickup, which I did in 1 hr. Today may 12, 2018, I received a certified mail for Mechanics lien from Jonathon Gonzales for the same charge that I already paid. a very confused business, or the very least consider unwarranted issues if dealing with this company.

Da
Review №75

Ernesto was extremely polite and professional I would highly recommend discount towing to others because of his great customer service.

Jo
Review №76

Good people good place

Ne
Review №77

Discount Towing and Collision made my life a heck of my life easier ! Thank You for your prompt service!

Ca
Review №78

This place is great its both towing and body...if you want a great job this is where to go. Dont be fooled by bad comments..it all depends on your damage..they fix it and they do a great job on detailing...im very pleased with this establishment..i recommend to all my friends and family

Li
Review №79

Joseph was great at keeping me updated about the repairs to my Jeep. Great customer service!

Be
Review №80

Telling me that they cannot get someone to open the lot because it is the weekend and no one wants to work on the weekend. What type of company doesnt want to make money on the weekend? Be careful what towing company you choose!👎🏼😡😤😟

Ed
Review №81

Nice people, fast service, o.k. prices.

Er
Review №82

Best tow company in the State

Aa
Review №83

Towing driver pulled out infront of a truck that had to swerve to miss him then proceeded to do 70 through a construction area. Definitely wont be calling for a tow.

Sn
Review №84

I advise management of Discount Towing - to review very unethical practices from every member of staff. Not only was the staff rude, disrespectful, and unprofessional in every approach, the vehicle that was towed was damaged in ways and places that baffled me. They refused to repair this damage, that was done by inexperienced personnel. I am EXTREMELY disappointed in operations you allow at this business. Never again.

da
Review №85

Great customer service, these guys are professional on what they are doing . I highly recommend them. No damages where made to my truck!

Tr
Review №86

Deanna in the front was greatRob the estimator was cool and honest

Ri
Review №87

The manger/ Owner is very rude and disrespectful. My family memebers got their vehicle impounded and Discount was the ones who towed it and i tried to get the proper information what i needed to get my sisters car out they said I DONT KNOW THATS NOT MY PROBLEM they dont want to help in any way because the longer a vehicle is there in their possesion the more money they make. This company thinks they can do and say whatever they please without repercussions. so people hire another towing company dont go to them because if they stop getting business they will change their nasy ways and hopefully act right. They are unprofessional and greedy.

a.
Review №88

Both jonathan and joseph very professional, helpful and polite would very much recommend them

Li
Review №89

Thank you Johnathan Gonzales for going above and beyond to help my parents in what was a stressful and difficult situation.

Sa
Review №90

Good service, great price!

Le
Review №91

Rude workers, go back and get customer service training.

Wi
Review №92

Professional and timely

Gr
Review №93

Ignorant. No high school degree. Imbeciles!

Jo
Review №94

Horrible service. Driver lost key and will not fess up to it. I will be talking to the attorney general. Also will put a lean on the business for the cost of the key. DO NOT USE THIS COMPANY

An
Review №95

I give him no stars they still from your vehicle manager acts like a little punk they like to rip up your tail pipes an not fix them and the manager likes to yell at women!!!!!!!!!!!!!!!!!!!!!!this place sucks

La
Review №96

Best place in town!

ed
Review №97

I will not be returning

Th
Review №98

Have two yards and get them mixed up

Jo
Review №99

Great

It
Review №100

Poor service

Information
31 Photos
100 Comments
4 Rating
  • Address:109 Headingly Ave NW, Albuquerque, NM 87107, United States
  • Site:http://dcollision.net/
  • Phone:+1 505-341-0800
Categories
  • Auto body shop
  • Auto wrecker
  • Towing service
  • Transportation service
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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