We had such a wonderful experience at Mercedes-Benz of Midland. The sales consultant, Ariel was so pleasant and extremely knowledgeable about the vehicles we were looking at purchasing. They were experiencing some delays in processing due to computer issues, but the experience was so easy, we hardly noticed and multiple team members apologized for the time it was taking. We stopped by the following day so that they could show us how to use all the features and they ensured we were good to go before we left. We highly recommended Mercedes-Benz of Midland!

My partner and I had a pretty lousy experience. According to finance, protocols were not followed, causing a deposit to be held, when it should have been returned. Not clear if they wanted the deal so bad they tried anything or just forgot about us. Delayed responses, constant changes, and just poor communication, made this the worst experience we have gone through. Internet was constantly “down” and emails took days to be sent. I do not recommend anyone shopping here until the kinks are ironed out with the “new operators”.

Josh was the one who helped me trade in my car & purchase my new one. He made the process so quick & much easier than expected. We will definitely be back in the future.

My wife and I went in shop for a performance sedan. Ariel Martinez-Nunez greeted us right away. She showed us an E63 S. Her knowledge of the vehicle was incredible. There are so many safety, performance and comfort features on the car we would have been lost. Ariel knew what each one did, the benefits and how to activate/deactivate...Amazing. The personal service and welcoming atmosphere provided by Ariel and Mike were refreshing and unfortunatly uncommon these days. Great job!

I didnt buy my car at this dealership but they do service my car on a regular basis so Im only going to talk about the service department. The service manager, advisors and head shop mechanic are very professional and attentive. I only have issues with some of the mechanics that work there who could pay more attention to what theyre doing.

This was my first ever MB vehicle and this wonderful team at Mercedes-Benz Midland made sure I had the best possible experience and couldn’t be happier with my purchase. Ariel Nunez was my sales person and she tailored the experience to my needs and got me into a car I absolutely love! I didn’t just walk out of there with a vehicle, I also walked out of there being part of a big family!

Such a wonderful experience.. Josh Sena was a great sales person ..

Alderson has to be the best car experience we have ever had. Ariel Nunez was a great salesperson who made everything easy and she was very knowledgeable. Kathy in finance was just as great. Mike is the GM and he was helpful in talking with us. I highly recommend this place we will never buy a car anywhere else!! No hassle we were in and out. I love my GLB!!!

Great services. Staff are so accommodating. Fast and reliable. Thanks Alan Dominguez for the great personality and assistance. Big thanks to Maam Ariel and Sir Frank who had assisted me with my car purchase and with the useful information you’ve been sharing with regards to my car. I highly appreciate it.

The team at Mercedes in Midland made my first MB purchase more exceptional than imagined. I live in East TX but flew to Midland for my brand new suv b/c they offered the BEST DEAL. The weather delayed my travels so I was in a time crunch when I got there. This group of fine professionals accommodated my travels when I arrived to ensure a seamless and speedy process. While they would have loved to show me more features in my new car, they had the entire vehicle ready to go based on preferences we discussed during my travel there to ensure everything that could be ready when I got there was done! The service hasn’t stopped there. I received a call the next day from one of the associates that helped me to make sure I made it home safely. Now I get why people become loyal to not just one vehicle brand, but also a specific dealership. So THANK YOU MIDLAND MERCEDES! For the best car buying experience ever!! I’ll be back!!

I was a little apprehensive about taking my car to the dealership, cause I had tried to save money. I had let it sit at other places and other people saying they could fix my problem, but not touching it for months. Finally after getting fed up with no action took it to Alderson. I was assisted by Alan Dominguez when my car arrived at Alderson. He made the experience so easy and kept me updated on everything from start to finish. I was so please and will never try that again. The whole process was excellent from start to finish. Thank you all.

I paid $150 to get one headlight restored because it was cloudy and was told it would look good at least one year, but it only looked good the first week and I made sure to ask multiple questions on the process and was said it would look 90% to it’s original. But it did not it looked more like 75% it still had the cloudy look just now clear instead of the white look. My appointment was at 8 am and left at 3:20pm. Please do not waist your money. Someone else has done the job again and I only paid $30 . I wish I would of known this before spending so much. And I’m sure I wouldn’t even get my money back for something they didn’t full restored. I feel robbed. #overpriced#dontchargeforsomethingnotwelldone#allservicesareoverpricedasitis

We had a recall notice for our Thor Sprinter motorhome and we called Alderson to get it taken care of. They were able to schedule our repair very quickly. Upon arrival every person we came in contact with was incredibly nice and extremely hospitable. They did our repair and got us out the door in a very short time.Best repair experience ever. Most professional and personable dealership ever. Five stars all the way!

I had an amazing experience! This was my first time purchasing a benz and I love it! Ariel was very helpful, sweet, professional, knowledgeable and helped me get my dream car! Thank you Benny and Ariel you guys are amazing!

We decided to buy a new MB for my daughter and since shes attending school on Lubbock we shopped around. The sales portion was easy. The finance was not. Our bank did not receive the payoff for until April 27 even after we took possession of the new car on April 6 which meant we still owed a small difference since the payoff was good for 10 days. Gilbert was not helpful and when I advised I would bring back the car, he had the nerve to question why I would do that over a few bucks!? Sales=Good; Finance=Not Good.

I had two flats in 24 hours. I called my Service gal, Kristen Baker on a Saturday. She was awesome!. I had my car towed to Midland where by the end of Monday, both tires replaced. Kristen always calls and checks up on me and my car. Cannot say enough about her!

Traveling from Florida in our RV (MB sprinter), for the second time on this trip we experienced an issue with a speed sensor. Alderson Motors got us in on Monday, ordered the part and had it replaced by Tuesday afternoon. Amazing service! Thanks to Kristen and her team we are again on the road🌞

Kristen Baker always gets our car taken care of, making sure we are satisfied.

Best Mercedes dealer hands down! The staff there is amazing! I have personally experienced the best service at every department!

Arturo Montoya always so helpful when i have a question or car issue.

I bought my GLE 450 a couple of months ago and I love it. I do not often partake in writing reviews neither good or bad. My experience with this dealership was lukewarm overall but I am giving a 4 stars because I would not be fair to Ariel and Abdul that gave us a 5 star service. I love those two and I have thanked them personally. However, every other departments I dealt with deserve even less than 1 star.1- I financed a portion of my purchase. The guy in the finance department was trying to take advantage of me by shoving the costliest credit through my throat. He was trying to rush me. When I asked, about the interest rate, he was not straightforward and lied by telling me that he did not do a credit blast and MB finance was better but could not justify why a higher interest rate is better than a lower one. I recommended a friend to the dealership but I warned him that he needs to get his finance figured out elsewhere. First impression is everything! You dont get a second chance in getting someones trust.2- When I received the car, the door inserts and the load sill where out of stock. I scheduled an appointment to have both issues taken care of nearly a month, it could be more, after I got the car. After spending 3 hours there, they only install the door inserts. We are in June and I am still waiting for the load sill.Good sale staff but horrible service!

My wife and I just purchased a used car from the Alderson Auto Group in Midland. Our sales person, Bryan Wilson, went out of his way to drive the car to Lubbock for us to test-drive. He was kind, knowledgeable, and patient. Once we decided to buy the car, he had the paperwork done - it was quick, convenient, and thorough. We believe that we got an excellent car (Volvo XC60) for a very fair price. I would highly recommend the Alderson Group to anyone choosing to buy a car.

Everyone was very helpful made it a great experience!!

Kristen Baker in Service has always responded quickly when my GLS450 has needed attention: tires, regular service, errant windshield wipers or the electronic system. She’s an cheery asset to the service team!

Frank A was awesome! So personal and considerate of all our needs! Always making everything convenient for us!!! Benny, and rest Of the staff were amazing!!!

I had been looking for a specific MB in Florida and after few unsuccessful visits to local dealers I decided to search online. Thats when I came upon Alderson. I had never pursued leasing/purchasing a vehicle online in the past so needless to say, I hesitated calling. To my amazing surprise, it was the best choice I made. I was assigned to the sweetest and knowledgeable representative, Ariel Nunez. She basically held my hand throughout the whole process and worked incessantly to make sure she found the car I wanted and financials matched. She even video chatted to show me the car and answered any questions I had.Her manager, Kathy Vazquez was Amazing! Crunching the numbers usually becomes the most tedious or stressful part of the process. Not here. She was absolutely delightful, helpful, professional. She ensured I was happy and didnt make me feel hassled or pressure with any decisions I made. At the end of the experience, I can highly recommend to choose Alderson European for your next automobile purchase/lease. They truly have the Best Staff...

Nice selection of suvs and great group of people working there. I had the pleasure of working with Frank Aranda and recommend him to help you with your next vehicle.

Kristen was super nice. Kept me up to date on my car. She went the extra mile and worked with my extended warranty to cover some of the repairs. This effort saved me a good bit of money. Mr. Shine was nice as well. Brought my car to me when repairs were done. very pleased.Christine Sebastian

I would like to thank Abdulbaki Hassanein for his help with the purchase of our new vehicle. I appreciate his attention and patience as we viewed the vehicles. I never felt rushed or persuaded to into anything, I wasn’t asking about . The paperwork process was very smooth and short. Even after we drove off the lot, he continues to answer our questions and he has been available for our post questions. He really took care of us and continues to make himself available for any questions we might have. This definitely was a one stop buy for us. The dealership staff is very friendly and helpful. They took our trade in and answered all my questions. Would definitely come back!

I recently purchased my new 2021 Mercedes from Frank Aranda. He is always a joy to do business with and appreciate his help.

I came in mad as heck because of what I considered a design flaw in my car. Arthur Montoya was professional, courteous, patient and very knowledgeable. I left a happy customer.

Kristen Baker was very cordial and very informative on ordering what was needed and getting our car serviced. Your shuttle driver is also very cordial and a pleasure to ride with Thanks for your service.

My experiences with Mercedes Benz in Midland, TX has always been a great one. This includes my most recent purchase. I want to thank salesman Abdulbaki Hassanein for all his help today with the purchase of my new Mercedes. He was super nice and very professional. And he gave me a free gift!! Thanks again and I love my new vehicle!!

I called because my battery was weak and the car showed the empty battery on the indicator. I waited til there was a loaner car and took my car for the repair. I was surprised to learn that they would have to order a battery. I waited for the battery to come in and that appointment went smoothly and and the battery was replaced. I was pleased with the second visit in that I was called as soon as the battery arrived. Thank you for your service.

I have an older MercedesBenz that needed repairs and Kristen Baker went above and beyond to get the repairs done correctly. Great service all the way around.

Brianna was very friendly/ accommodating.

I had a couple of issues with my older 2003 SLK230. It was fixed twice before for the same problem. They charged me about $900 at first, then after telling them of the other botched fixes, they reduced the bill to only $800. But one of the two problems (tail light recall) worked off & on. Isaac, the service tech. says if the problem persists, bring it back WE WILL TAKE CARE OF IT!Because this is my second car, I rarely drive it, thus the problem took about 6 mos. to pop up again. (Tail light out again). I reached out to Isaac & explained & hoped he remembered, because there was no written record. He remembered & said bring it back and we will get er done.After a little wait period of a new part, Isaac got his guys to complete the task at NO CHARGE TO ME. (considered it the recall). Thank God for honesty and integrity as a man and a company stands up for what is right and went the extra mile (vs ripping us consumers off continually). Thanks Isaac and Alderson Service Dept. Im sure it was a joint effort for this monstrous mole hill lol :-)

The staff is amazing. Great experience!

I loved the experience of buying a car here. From the moment a salesperson approached us, to the moment of signing the papers. No back and forth pressure from them. ‘Ariel and Frank’ were very helpful and answered all of our questions.

I love coming here. I’m always treated with the upmost respect. Never have any issues. All my questions and concerns are 1st priority. Thank you so much for the best service I can ask for. Keep up the great work!

Jim Allen was great. He made my experience quick and easy. Everyone I dealt with was professional and courteous. I would definitely recommend...

The service department was a great help in servicing my Sprinter RV. They kept me informed and provided the details I requested. The Sprinter Tech is excellent and extremely knowledgeable. I have had a great experience overall at Alderson.

Just purchased a CPO E63 AMG from Alderson - Midland.Being from Long Island NY, I did not have a chance to come down to see or test drive the car in person.The team at Alderson was amazing in their ability to make me feel confident that I was dealing with a professional, honest and competent organization.They worked closely with me to arrange for a PPI.The communication was outstanding.I was kept in the loop with every step of the buying process.Delivery was arranged and took place very fast.Emily Moody, Gerard Fox, and Tory Miller were absolute aces.I took delivery of the car yesterday, and it is gorgeous.Just as described.I would highly recommend the team at Alderson.Thank you all for a fantastic auto buying experience!A++

I want to thank Jim Allen for an outstanding service. Also, thank you for picking us from the airport.Being out of town and had to leave the same day, Jim had all the paperwork and the car ready when i arrived at the dealership.It was a swift process. i was in and out less than 45 mins. There was a slight issue with the sale contract, i contacted Jim and he quickly took care of it.Jim is great, honest and every knowledgeable.Highly recommend Jim Allen

Had to get front brakes and rotors for my GL450 which cost roughly $1,100.00. It’s convenient having a loaner car included. Mercedes is definitely the best dealership in the Basin, but you’re gunna pay BIG. Awesome staff from service to sales

Emily Moody is the best! I am an out of state buyer (but from a Texas family) and she could not have been better to deal with. She anticipated my needs, handled every question thoroughly and l am completely satisfied with all aspects of the transaction. If you are a local or not, she is the one to go to. I kept her contact info in my phone and will refer anyone who asks to give her the first shot at finding the perfect car. Talk to Alderson in Midland TX before going anywhere else.

Frank Aranda did a wonderful job give us details about the vehicle. Kathy Vasquez was quick and concise on the paperwork. Hands down, this dealership provides 5 star service. Alderson is the way to go when looking for a new or used vehicle.

Great service! they were very quick and went above and beyond. Abdul Hassanein was great.

Its always a pleasure to deal with Kristen Baker and the team at Alderson. Their service department is top-drawer!

Extremely professional and hard working people.

Was kept well informed on the progress of the repairs and the repairs were completed in a timely fashion. Additionally the Mr. Montoya and the shop foreman went out of their way to ensure that my vehicle was operating to my satisfaction.I would like to thank Arthur Montoya and his crew for doing everything they could to ensure I received quality service.

I love the service here

I’m just going to post the email I wrote to them that explains it all. I still haven’t received a call back or reply from the email. The website states that someone will reach out to you within a few business days. That was 4+weeks ago. Also I was limited in what I could write there. This doesn’t include that the service was $750. For that price I feel like the paperwork should be thorough. I also had an oil leak when they were done with the service. THEY DID FIX THE LEAK, but you would think they would be more diligent in their work. I have had the vehicle at other dealerships and have seen how the report looks when done correctly. Sales side may be fantastic but the service side will not be used by me unless absolutely necessary. I will drive the 600miles to spend my money at a dealership that understands customer service. Where you spend your money is your voice in the retail/service world. Don’t just take my word for it, read the other reviews and the replies of the company.Anderson MercedesWe’ve had our vehicle in there 3 or 4 times. The first ones were to fix the back gate and it came back the same every time. I took it to a dealership in Tulsa and told them the issue, fixed. No more problems. When we brought it in for service we received back the papers that explain what service was done and where the cars “health” is at. The forms were incomplete. There was no tread depth measurements. When my wife (who picked up the car) asked the service advisor if they checked the tires, he said that he checked and her tires were fine just wearing uneven. While he was “looking at her tires” she looked closer at the report. She found the following sections incomplete, cabin air filter, tires, and brake linings. On the next page is the additional services recommended. All it says is speak with your customer service advisor. Then under reason there is nothing. While this may not seem like a big deal, the second page of this form states exactly why this should be filled out. It says, that as the owner, we may not have the same understanding that a service tech has. Therefor, they should fill this out to better help us understand our vehicles condition. If you are not providing me with the vehicles condition that should be laid out in this form, how do I know that my car was properly serviced? Based on the form and the response from the service advisor, I feel like the service was subpar. I understand that I am just one person with one vehicle but I feel like as a company selling luxury items, you would want return customers. Before this service based on all my experiences I looked for another dealership to take my vehicle to. The only one somewhat close was in Lubbock and is owned by the same person. If I wouldn’t have been a couple hundred miles over, I would have drove to Dallas or Oklahoma to get the service done. I hate that it has come to me writing a bad review but I feel like this is the only way to get my point across and inform people of my experiences.

I take my vehicle. Too get work there and the told me bunch of lies. and then charge me for work was not done on my vehicle there are over charging. Way too much. for parts!!!

I would leave no stars - lazy and useless service staff

Could be better but not bad. There are some good people that work there yet there are some that need to be let go. This dealership suffers from being the only DAIMLER BENZ dealership in the area therefore it is overwhelmed with customers needing their vehicles serviced or repaired. Its a good dealership that could be better because again its the only Mercedes Benz dealership in this area and some of its associates take advantage of this fact and dont exhibit the proper professionalism.

Frank Aranda went OVER & BEYOND for me during my car-buying experience! He was patient, professional, time-efficient & kind! He was knowledgeable about the vehicles we discussed, & truly made my car-buying experience a stress-free one! You can tell by the way he carries himself, he is a good-hearted man who aims to please and assistant. He truly gleams with Christ flowing through him! I WILL use Frank again, as well as drive a Mercedes Benz for life. They have proven to be safe, reliable, and top of the line. Thank you, Frank, & to all of the Midland Team! Y’all have truly been a blessing!

Hands down the best dealership weve ever purchased from! Frank Aranda was beyond awesome and made us feel right at home. We absolutely love our Mercedes and appreciate everyone at Alderson!

Kristen is always the best! quick & great service!

I received a text that my vehicle was ready but they needed an additional hour to wash it. I came back at the requested time but they have closed shop!

Drove from Amarillo to Midland to buy a car Alderson had listed online. Car was in terrible shape and nothing as described and the salesman was rude. Went to another dealership and found exactly what we were looking for at a better price with fantastic service.

Great place to buy a car!!! Im In sales myself & its ALWAYS true, that you get what you pay for. I LOVE my new Mercedes 🤩🤩🤩

My experience with Alderson Midland was great as always. Frank Aranda provides all his customers with the best possible car buying experience youll ever have - his attention to honesty & detail is so impressive! Its truly about building relationships. I highly recommend Alderson Midland.

Got excellent service from Frank Aranda at this dealership!

Best service ever! They treat you like family. Gerard Fox is amazing and he genuinely cares about his customers. Noah is awesome. Every single one of my questions was answered when I was buying my car. This was my second time buying at Alderson Midland and I am 100% going back when I go to buy my next car.

As always Mr. Montoya greeted me when i arrived. Mr. Jimmy R assisted me the whole time and kept me updated either by phone call or text. He even greeted me by name when i arrived to pick up my car. I had never met this man so that made me feel special. Service was excellent, left with car cleaner then when i dropped it off. Cant say enough about Mr. Montoya and his service staff.

Everyone at Alderson Mercedes-Benz was very courteous and professional. I had a wonderful experience at this dealership. Frank Aranda was extremely helpful and took time to make sure I had everything set up before leaving, including the Mercedes-me app. Gerard Fox made me feel comfortable and relaxed, and I walked away with what I felt was a very good deal! This was definitely the best car shopping experience I ever had.

Always always so friendly and always keep me informed completely

Dakota Hampton was very professional and considerate when I brought my car in for it’s two year service. He listened to my concerns and requests and explained what would be done and how long it would take. My car was ready on time, sparkling clean, and Dakota did a great job reviewing the items inspected with me. I was very pleased!

Last time we serviced our vehicle for a oil change plastic cover underneath was not placed correctly and was coming off. Our concerns where what would had happened if came off and cussed an accident. Had to bring back again to be corrected, ☹

Great service as usual. Kristen always takes personal care of my wife and I for any needs we need. Frank also is always helpful along with all the other unmentioned people. Just a great group of people at a great dealership.

AAA treated me like royalty.

When we showed up at aldersons mercedes dealership to finish the paperwork on our purchase, we were introduced to frank aranda, who helped us finalize everything. he treated us like royalty. he was so nice and helpful in guiding us toward everything we needed to know about the gorgeous new mercedes we had bought. he had a good way about him, that put us at ease and felt comfortable. he took us around and introduced us to many of the alderson crew, including the service department. we are so glad we decided to go with aldersons. thank you, frank!!!!

Mercedes Benz builds some of the finest cars in the world. But how good are your cars if you dont have the right people to service them? This is the fourth Benz in our family. We had a problem with our van close to Midland. We called kristen Baker. From the time she answered the phone to the time we drove out, we were treated like royalty. She had our well being at heart. She gave us all our options and once we made a decision she respected our decision. Please hire more people like Kristen. She has a heart of gold and is genuinely interested in our well being. God Bless.

Totally disappointed! Was going to buy a car for my wife that had a fair price In their web site. Requested more information and pictures and got them right away. Next day sales specialist sends me more pictures and tells me the car increased $5000, thats 30% more of the original price (have screen shots of it). The reason is that they had to take it to the shop to improve a few things so it could pass a norm inspection test. Thats totally their problem, not mine! Why dont they respect price!

Great service and professionalism. They take care of their customersDH

Great service !

I called and made an appointment for this location for my Sprinter. I informed the person who I made my appointment with that I live over 3 hours and the RV is cut my living quarters. I informed her I need to wait for it as I had no other transportation. Now since my appointment was early I ended up leaving on Tuesday 10 Mar and spent the night about an hour and 10 min away so that I could arrive in time for appointment. I get here and check in the gentleman that helps me states that their lead Sprinter mechanic was not here this week and they only have an apprentice and the foreman and they have 2 other sprinters ahead of me. He isnt even sure he will be able to get to me today. The sad thing about this they called me yesterday to remind me that I have an appointment. They should have known that the lead was gone and asked me to reschedule. This is totally unsat. They knew my situation and again should have asked me to reschedule instead of confirming the appointment. One side is not talking to the other that is just poor management. I did give 2 stars because the person who checked me in was honest with me and is trying but it is not his fault it is Managements fault.Updating my response. Since my complaint, Mike and Art both have worked with me and corrected the situation. They worked with with me to ensure my concerns were taken care of. They have gone above and beyond to correct their wrong. They were very helpful. I am sorry it took a complaint, but again I believe they have learned from this issue. I strongly recommend them and would return for any future service.

Great service! Mr. Arthur Montoya at Alderson Mercedes of Midland always takes care of our vehicles.He is very thorough and professional. Also the front receptionist is always prompt and courteous. What a great team! Thank you guys for the great job as always!!

Jimmy was very attentive and got my problem fixed quicklyKristen is terrific. Vert attentive

Dakota Hampton is always on point anytime I bring in the Benz for a scheduled service. He was able to dial in immediately on the electrical issue I was having with my headlamps and had me checked in and out before I knew it! Outstanding service as always from Dakota Hampton and the Alderson team, thanks yall!

Jim Allen at Alderson European Motors is a top-notch sales person! After visiting several different dealerships, we were pleasantly surprised by Jims level of knowledge about his vehicles, his no-nonsense style, and his willingness to please us. We respect that he is a veteran and has fought for our freedoms. Jodi in financing made the purchase quick and painless, and found us terms with which we could be happy. Their showrooms and facilities were SUPER clean and upscale. Our experience with them was worth a full five stars!

Great buying experience with Alderson Mercedes. Worked with Emily Moody online, over the phone and in person. Emily was very responsive and answered all my questions throughout the buying cycle. Closing went smoothly. Wasnt expecting a detailed walked through and tutorial of the vehicle but received it so that was a plus. Jordan answered all my questions with features of the vehicle. Both Emily and Jordan provided ongoing contact information in case of any follow up.Overall great car buying experience!

My dream car has always been a Mercedes S Class. Frank Aranda did more than a miracle to get me into it. Not only that but they treated me like gold! Such a nice dealership.

Jim Allen, Kathy Vasquez and Jordan Trimble were the people who I worked with when purchasing my vehicle. They were all amazing and went above and beyond to make my experience great! HIGHLY recommend

Their service dept is top knotch!! Wish every place was this customer-centric!!!

My all time favorite car dealerships in the Basin. Would encourage everyone to go there. By far I would say they have the most friendliest and courteous staff, Mike the General Manager, Jim Salesman and Aaron in service just to name a few. Awesome teamwork and great people makes the car buying experience pleasurable at Alderson European Motors Midland.

I recently bought a new car from Alderson in Midland and I couldnt be happier with the service I received from their entire team. Every one took their time with me and explained things in detail. They all wore a smile and made me feel like part of the family. I look forward to doing business with them for years to come!!

Wonderful experience! Enjoyed working with Doug Seabrook who is very knowledgeable, patient, and professional. He was always respectful of my time and made sure I knew all the functions of the car. Would highly recommend Doug and the dealership. I am thrilled with my new car. Many thanks.

I’m changing my review from one star to five stars because I had a wonderful talk about the service department with the Alderson General Manager Michael Mazarakes, He’s an outstanding And friendly person. He definitely deserves a five stars. I hope the service department employees can learn from him a thing or two about how to deal with customers. It was a pleasure meeting you Michael Mazarakes.

Thank you Isaac & Alderson European Motors, its always a pleasure bringing my car in for a service and being treated like an old friend. Alderson is absolutely THE BEST at customer service! Peggy A.

The experience here is first class! Jim Allen is awesome he makes the whole sales experience great from start to finish. We purchased two cars from him in a period of three months and we will not go with anyone else.

The team at Alderson Mercedes Midland are the BEST! They provide excellent customer service, paying attention to the specific individual needs of the customer. Mike and Gerard have an excellent team, they also go above and beyond and I cant thank you enough for your service, professionalism, and dedication to your customers! Thank you Thank you Thank you.

Do yourself a favor and stay away from Alderson in Midland. The sales staff is not trustworthy. If you must do business with them, get EVERYTHING in writing. Better yet, record all of your conversations. You would think a high end vehicle dealership would retain honest dependable sales professionals. Unfortunately that is not the case at Alderson Midland. I have used their service department out of necessity, and would give them a B- rating. The balance of the business is poor. F

The Service team is awesome, I had made my appointment online and got my dates switched (my fault) but it wasnt an issue the wonderful lady at the desk checked me in and had me taken care of quickly. The staff is very courteous and professional. Alderson is my dealership. Could not be more satisfied.

Malcolm our mechanic is The Best! He has worked diligently to solve our electrical issues on our utility truck in addition to other issues that have arose. Rudy the service department manager is also a high caliber individual that gives you his word for resolution of the problems and you know it will be done. Thank you to the team for their efforts on our behalf. Alderson Motors is lucky to have you both on board and Welcome to the new assistant Sergio who was very helpful in getting answers.

5 start service! I was traveling through the area and blew out a tire. Didnt want to make a 6+ hour drive back home on the spare. Called their service department and spoke to Jimmy who was attentive, professional, and set me up with the same tires already on my vehicle. He even put them on hold for me since I was not able to come in until the next morning. They even told me about other services they recommend, but were not pushy when I declined since I would allow my local dealer to handle them. I was in an out of there in just a few hours since they fit me in that morning. I highly recommend this dealership and if their sales are as good as their service, I would even recommend you shop them for your next Mercedes. I would if I lived closer. Thanks you Jimmy, if you read this!!

Prompt, on time, courteous, efficient. I like the new service supervisor set up in the drive thru. Loaner car was clean and in excellent condition. My ML550 was serviced and returned in spotless condition. Pick up was so prompt that I didnt have time for a cup of coffee or to check out the show room! Overall, a greatly improved service experience.

Emily Moody is the best!!Alderson could not have a better Ambassador.Emily was attentive professional knowledgeable from the first internet inquiry through the closing and thereafter with my questions and concerns.Buy with confidence from Emily.She is amazingly outstanding and I’m afraid these superlatives understate her excellence.

They had a used Toyota 4Runner Limited that I was interested in. I e-mailed the dealership and shortly afterward Angel Campos e-mailed back and said the vehicle was still available. The manager made me a fair offer and we made the deal. I am out of the country currently so although it was a cash offer, the deal took a little extra effort. I had another dealership in California who could have sold me a vehicle, after agreeing on a price, but said it was too much troubleAs I told Angel, he has been the ideal salesman who if I lived in Texas and were to buy from a dealership I would like to buy from him. Even though they are aware that I live in Colorado and will probably not be a repeat buyer they, detailed the car, washed it, filled it with gas, and are patient enough, even though it is paid for, to wait for me to take it off the lot. That is what I call service with a smile